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1cture they run on, and Experts are the people who keep them improving.",isParagraph:!0},{text:"· AI Agents â Messaging AI Agents, Omnichannel AI Agents, Inbound AI Agents and Outbound AI Agents, across text and voice. They understand the request, take the action, and bring in a person only when the case needs one.",isParagraph:!0},{text:"· Nexus â Nexus Messaging, Nexus Voice, Nexus Ticketing, Nexus Omnichannel, Nexus for WhatsApp, Nexus Sales and more. One place for every channel, one customer record, one set of reports.",isParagraph:!0},{text:"· Experts â AI Strategy Experts design the rollout, AI Deployment Experts launch it, AI Training Experts tune your AI Agents, and Operations Experts run them with you day to day.",isParagraph:!0},{text:"Together they answer one question: who does the work, what carries it, and who keeps it good.",isParagraph:!0}]},{title:"How much can Sobot AI Agents actually resolve on their own?",content:[{text:"Up to 70%+ of incoming contacts, resolved with no human involved. Sobot's AI agent resolution rate keeps climbing as agents learn.",isParagraph:!0},{text:"Two things make that possible. First, our agents are built on a self-developed RAG pipeline and connect to leading large language models (OpenAI, Anthropic Claude, Amazon Bedrock, DeepSeek and others), so they understand a request the way a person would rather than matching keywords. Second, they can act: check an order, start a return, update a record, trigger a follow-up message. That's resolution, not just a reply.",isParagraph:!0},{text:"The exact rate depends on your industry, your knowledge base and how much you let the agent do. That is what our AI Training Experts and Operations Experts are for: they review real conversations with you and lift the number month after month.",isParagraph:!0}]},{title:"Which industries can benefit from Sobot? Do you have case studies?",content:[{text:"Sobot serves a wide range of industries, with purpose-built solutions for retail and e-commerce, financial services, and gaming and entertainment â plus strong practice in smart manufacturing, education, logistics and lifestyle services. Samsung, OPPO, OnePlus, SHEIN, Weee!, Michael Kors, DFS, Philips, Tineco, OPay, PalmPay, MICO and J&T Express are all Sobot customers. Today Sobot serves more than 10,000 enterprises worldwide. Tell us your industry and contact volume and we will show you the agents and results closest to your case.",isParagraph:!0}]},{title:"Which Sobot products are most popular with enterprises?",content:[{text:"It varies by region.",isParagraph:!0},{text:"In the United States and Europe, companies usually start with Messaging AI Agents on Nexus Messaging, then add Nexus Ticketing.",isParagraph:!0},{text:"In Southeast Asia, Asia Pacific and the Middle East, most start with voice and messaging: Inbound and Outbound AI Agents on Nexus Voice, plus Nexus for WhatsApp.",isParagraph:!0},{text:"Wherever they start, most customers end up in the same place: agents handling the first line across every channel, on one Nexus foundation.",isParagraph:!0}]},{title:"Does Sobot serve large enterprises, or startups too?",content:[{text:"Both.",isParagraph:!0},{text:"For large and mid-sized enterprises, Sobot brings the full three-layer platform: agents across text and voice, Nexus as a single contact infrastructure, and a named expert team through the whole cycle.",isParagraph:!0},{text:"For startups and small teams, you can start with a single agent on a single channel. There is no minimum seat count and no minimum conversation volume, and you can be live quickly.",isParagraph:!0},{text:"The architecture doesn't change as you grow â you just turn on more of it, instead of switching platforms.",isParagraph:!0}]},{title:"Can Sobot integrate with our other systems?",content:[{text:"Yes. Nexus is designed to sit inside your existing stack, not replace it.",isParagraph:!0},{text:"Out of the box we connect with Amazon, Walmart, TikTok Shop, Shopify, Salesforce and other common platforms, and we provide open APIs for anything else: CRM, ERP, order and membership systems.",isParagraph:!0},{text:"Integration matters more than usual here, because an AI agent can only resolve a case if it can see the order and take the action. That is exactly what the integration layer is for, and our AI Deployment E
1xperts do this work with your team.",isParagraph:!0}]},{title:"Can Sobot customize the platform for our specific needs?",content:[{text:"Sobot is a standard SaaS platform first. New capability ships continuously, which usually gets you what you need faster than a custom build would.",isParagraph:!0},{text:"When requirements really are specific, and that is most often the case in large retail, financial services, and public sector projects, Sobot can move a feature up the roadmap or take on custom work. Private and localized deployment is available where compliance requires it.",isParagraph:!0},{text:"Tell us what you need. We will say plainly whether it is a matter of configuration, something already on the roadmap, or a genuine custom project.",isParagraph:!0}]}],"Trial & Purchase":[{title:"Do you have a free trial?",content:[{text:"Yes, a 15-day free trial across the platform. Register, or book a demo and we'll set up something close to your real environment.",isParagraph:!0},{text:"If you want to see the AI agents specifically, ask for a demo: the fastest way to judge an agent is to watch it resolve one of your own real cases.",isParagraph:!0}]},{title:"How does Sobot pricing work? Is there a minimum purchase?",content:[{text:"Pricing follows what you actually use.",isParagraph:!0},{text:"· AI Agents: priced by AI usage â AI Credits Package, Q&A Package, or a Resolution Package for teams that would rather pay for resolved conversations than for volume.",isParagraph:!0},{text:"· Nexus Messaging, Nexus Voice, Nexus Ticketing and Nexus Sales: priced by edition and seats.",isParagraph:!0},{text:"· Nexus for WhatsApp: Meta's conversation-based pricing, plus our platform fee.",isParagraph:!0},{text:"· Voice: call fees that vary by country and route.",isParagraph:!0},{text:"No minimum purchase â a single seat on a single product works. Book a demo and we'll put together a quote against your real volumes.",isParagraph:!0}]}],General:[{title:"What is an agentic customer contact platform?",content:[{text:"An agentic customer contact platform is one where AI agents handle the work from start to finish, and people focus on supervising and improving them, rather than a platform where software just helps a human agent move faster.",isParagraph:!0},{text:"The real difference is architecture, not the underlying model. A traditional contact center platform is built around a person: AI can suggest a reply, summarise a call, or draft a ticket, but a person still does the work. An agentic platform is built around the agent: it understands the request, pulls what it needs from your systems, takes the action itself, and only brings in a person when the case genuinely needs one.",isParagraph:!0},{text:'That\'s also why the category is called "customer contact" instead of "customer service": the same AI Agent handle support, sales outreach, notifications and campaigns, across both text and voice.',isParagraph:!0}]},{title:"What is contact center software, and how is it changing?",content:[{text:"Contact center software brings every customer conversation (phone, email, live chat, in-app, social and messaging apps) into one place, so a company can receive, resolve and analyse them consistently.",isParagraph:!0},{text:"For a decade the goal was to help human agents work faster: routing, ticketing, dashboards, and eventually AI-suggested replies.",isParagraph:!0},{text:"That's the shift underway: platforms built to be operated by a person are giving way to AI customer service platforms where an agent does the work, and people focus on making it better. Modern platforms are judged less on how many features they have and more on how much they resolve without a human.",isParagraph:!0},{text:"If you are evaluating now, ask vendors for their independent resolution rate and how it is measured. Sobot AI Agents resolve up to 70%+ of contacts on their own.",isParagraph:!0}]},{title:"How do I choose a customer contact platform?",content:[{text:"Six things are worth checking, in this order:",isParagraph:!0},{text:"1. Resolution, not deflection. Ask what share of contacts the AI actually resolves on its own, and how that's measured. Deflection rate and containment rate aren't the same thing, and vendors sometimes blur the two.",isParagraph:!0},{text:"2. Text and voice on one foundation. Most vendors are strong in one and weak in the other, but your customers move between channels, so the platform needs to carry that context with them.",isParagraph:!0},{text:"3. Actions, not just answers. An agent that can only reply is just a chatbot with better wording. Check whether it can actually call your order, payment or membership systems and do something.",isParagraph:!0},{text:"4. Integration and openness. Make sure it connects to the e-commerce, CRM and ERP systems you already run, and offers open APIs for everything else.",isParagraph:!0},{text:"5. Security and compliance. Look for relevant certifications, where your data is stored, and whether it meets the regulations in the markets you operate in.",isParagraph:!0},{text:"6. Who improves it after go-live. AI performance drifts if nobody tunes it. Ask who reviews conversations with you, and how often that happens.",isParagraph:!0},{text:"Sobot is built around exactly these six: AI Agents that resolve, Nexus for every channel, and Experts who keep improving them.",isParagraph:!0}]},{title:"What is an AI Agent in customer service?",content:[{text:"An AI agent is software that can handle a customer request from start to finish: understand what the customer wants, look up what it needs, take the action, and confirm the outcome.",isParagraph:!0}
1,{text:"That is what separates it from a chatbot. A chatbot answers questions from a script or a knowledge base. An agent has a goal, chooses how to reach it, uses tools and systems along the way, and knows when to hand over to a person.",isParagraph:!0},{text:"In customer contact, AI agents work on text (website, app, WhatsApp, social, email) and on voice (answering inbound calls, making outbound ones). Sobot's Messaging AI Agents, Omnichannel AI Agents, Inbound AI Agents and Outbound AI Agents are all of this kind.",isParagraph:!0}]},{title:"What is the difference between a chatbot and an AI Agent?",content:[{text:"A chatbot answers. An AI agent gets things done.",isParagraph:!0},{text:"A chatbot matches your question to a prepared answer or a set flow. Even a chatbot built on a large language model is usually still limited to answering, and hands off anything that needs an action taken outside the conversation. An AI agent reasons about the request, pulls what it needs from your systems, and takes the action itself â a refund, an address change, a booking â and escalates only when it should.",isParagraph:!0},{text:"If a process needs to run exactly the same way every time, a configured flow gets the job done. If the customer needs their issue actually solved, that's where an agent comes in.",isParagraph:!0}]},{title:"What is the difference between CRM and a customer contact platform?",content:[{text:"CRM is the system of record for the customer relationship: who they are, what they bought, what was promised. A customer contact platform is where the conversation happens and gets resolved, across every channel.",isParagraph:!0},{text:"The two increasingly need to work together, because an AI agent can only resolve a case if it can read the CRM record and write back to it. Sobot integrates with Salesforce and other CRM and ERP systems, and provides open APIs so your AI Agents can act on real data instead of guessing.",isParagraph:!0}]}]},Chatbot:{"Product Solutions":[{title:"What are Messaging AI Agents?",content:[{text:"Messaging AI Agents are Sobot's AI Agents for text-based customer support â on your website, in your app, over email, on marketplaces, and across WhatsApp, Facebook, Instagram, LINE and other social channels. They receive the customer directly, work out what is being asked, retrieve the right information from your knowledge and systems, take the action, and confirm it. A human agent gets involved when needed, not by default. They run on Nexus, so one Agent covers every text channel you have connected, with one customer record that carries over between channels.",isParagraph:!0}]},{title:"What can Messaging AI Agents handle?",content:[{text:"Anything well-defined enough to have a clear answer and a next step. Typically:",isParagraph:!0},{text:"· Retail and e-commerce: product, stock and sizing questions before purchase; order tracking, address changes, returns, exchanges, refunds and invoices after purchase.",isParagraph:!0},{text:"· Financial services: balance and transaction queries, application and claim status, card and payment issues.",isParagraph:!0},{text:"· Gaming and entertainment: account recovery, purchase issues, bug reports, player feedback.",isParagraph:!0},{text:"· Healthcare: appointments, doctor and department guidance, pre-consultation intake.",isParagraph:!0},{text:"· Education: admissions questions, course and instructor information, enrolment follow-up.",isParagraph:!0},{text:"Messaging AI Agents' capabilities are not decided by industry. Instead, they depend more on whether AI Agents can connect to the systems where answers are stored. So integration means more than model for Messaging AI Agents.",isParagraph:!0}]},{title:"How do Messaging AI Agents know our products and policies?",content:[{text:"Upload what you already have into the Knowledge Center: policies, product data, manuals, help articles and past tickets. The Agent retrieves directly from it â you don't need to script answers by hand. Live data comes from your systems through APIs too, so you get an answer based on that specific order, not a generic rule. Sobot runs a self-developed RAG pipeline across both, so answers stay grounded in your material rather than the model's general knowledge. Where nothing relevant exists, the Agent says so and escalates rather than guessing.",isParagraph:!0}]},{title:"How many languages do Messaging AI Agents support?",content:[{text:"Messaging AI Agents work in the languages your customers write in, and they answer in the same language without a separate knowledge base per market. For teams selling across regions, this is usually the fastest win: overnight coverage in markets where you have no staff, delivered at consistent quality without hiring staff for every language.",isParagraph:!0}]},{title:"Can Messaging AI Agents take actions in our systems?",content:[{text:"Yes â and this is what decides whether Messaging AI Agents are actually useful. C
1onnected to your order, payment, membership or booking systems, an Agent can check status, change an address, issue a refund, apply a credit, reschedule a delivery, resend an invoice or update a record. It confirms the outcome to the customer and writes the result back. Without those connections, an Agent can only describe what should happen",isParagraph:!0}]},{title:"How much do Messaging AI Agents resolve on their own?",content:[{text:"Up to 70%+ of text contacts, with no human involved â and the number rises as scope and knowledge grow. Customers usually start deliberately narrow, with a small set of intents they watch closely, and widen scope once the transcripts justify it. AI Training Experts and Operations Experts run that review with you. We would rather quote a number you can reproduce than one that only holds in a demo.",isParagraph:!0}]},{title:"Which channels can Messaging AI Agents work on?",content:[{text:"Messaging AI Agents work on your website and app, email and web forms, marketplaces such as Amazon and Walmart, and social and messaging channels including WhatsApp, Facebook Messenger, Instagram, LINE, Telegram, Discord and WeChat. They run on Nexus, so one Agent works across every channel you have connected â no need to build a separate bot for each new one.",isParagraph:!0}]},{title:"When do Messaging AI Agents hand over to a person?",content:[{text:"On whatever conditions you set â a case type you would rather a person handled, a sentiment threshold, a value limit, an explicit request, or low confidence. The handover carries the transcript, the customer record and what the Agent has already established, so your team picks up mid-conversation rather than from scratch. If the case needs another team, the Agent can raise a ticket in Nexus Ticketing with the fields already filled.",isParagraph:!0}]},{title:"How does Sobot compare with Zendesk, Intercom and Gorgias on AI?",content:[{text:"These are capable customer service platforms, each with its own AI. Two things set Sobot apart.",isParagraph:!0},{text:"First, what the AI actually does. Their AI sits on top of tools built for human agents â it drafts, summarizes and suggests, but a person still handles the conversation. Sobot's AI Agents are built to handle it themselves.",isParagraph:!0},{text:"Second, what happens on a phone call. Their AI is largely text-only. Sobot's AI Agents run on one foundation across text and voice, sharing the same knowledge base and customer record â so it's not just the cheap channel that gets automated, but the expensive one too.",isParagraph:!0},{text:"Alongside that, Experts stay on the account, and total cost is typically about half that of comparable platforms, with no hidden charges.",isParagraph:!0}]},{title:"Do you have customer case studies with real results?",content:[{text:"OPPO, OnePlus, Samsung, SHEIN, Agilent, MICO and Renogy are among the companies running Sobot AI Agents on text channels. What customers report:",isParagraph:!0},{text:'"When our team is offline, customers still get quick answers â most conversations never reach a person."',isParagraph:!0},{text:'"Pre-sales and after-sales are both covered, so our people work the complex cases. NPS reached 78."',isParagraph:!0},{text:"Ask us for a case study that fits your industry and channel mix, along with current resolution rates.",isParagraph:!0}]}],"Trial & Purchase":[{title:"How are Messaging AI Agents priced? Is there a free trial?",content:[{text:"Messaging AI Agents are priced by usage, with three packages: the AI Credits Package for general use, the Q&A Package for knowledge-heavy deployments, or the Resolution Package if you would rather pay per resolved conversation than per attempt. The underlying Nexus channels are priced separately.",isParagraph:!0},{text:"There's also a 15-day free trial. Book a demo and we'll recommend a package and rough pricing based on your volumes and knowledge base.",isParagraph:!0}]},{title:"How long do Messaging AI Agents take to go live? Can you help build the knowledge base?",content:[{text:"It usually takes days rather than weeks to get a first Agent live on one channel. What extends the timeline is its integration and scope, not AI itself.",isParagraph:!0},{text:"On the knowledge base: you can upload documents and connect existing sources yourself, or bring in our Experts. AI Deployment E
1xperts handle rollout and integration; AI Training Experts help you with the knowledge base cold start and tune against real conversations; Operations Experts run the ongoing review and give you regular diagnostics.",isParagraph:!0},{text:"Launch day is the start of the work, not the end of it.",isParagraph:!0}]},{title:"Can I see a demo?",content:[{text:"Yes. Bring three real conversations your team handled last week: ideally one simple, one messy, and one you would not want automated. We will show you how an Agent handles each, including where it should stop.",isParagraph:!0}]}],General:[{title:"What is an AI agent for customer service?",content:[{text:"An AI Agent for customer service handles a customer's request from start to finish: it figures out what they need, retrieves the right information, takes the action in your systems, and confirms it's done. A human only gets involved when the case genuinely calls for one.",isParagraph:!0},{text:"On text channels, that means orders, account, billing and product issues get resolved right in the conversation, not routed elsewhere. What actually matters isn't response speed â it's resolution rate.",isParagraph:!0}]},{title:"What is the difference between a chatbot and an AI agent?",content:[{text:"A chatbot responds. An AI Agent resolves.",isParagraph:!0},{text:"A customer support chatbot matches a question to a prepared answer or a configured flow, and hands off anything outside it. An AI Agent for customer service reasons about the request, pulls what it needs from your knowledge and your systems, performs the action, and escalates only when it should.",isParagraph:!0},{text:"In practice the difference shows up in two things: how often the conversation ends resolved rather than transferred, and how much work it takes to support a new scenario.",isParagraph:!0}]},{title:"How do AI Agents for customer service work?",content:[{text:"Four things happen, in order:",isParagraph:!0},{text:"1. Understand. The conversational AI model interprets what the customer means â not just what they type â across languages and phrasing habits.",isParagraph:!0},{text:"2. Retrieve. Relevant facts are pulled from trusted sources: your knowledge base, your policies, live data from your systems. This is retrieval-augmented generation (RAG) â it's what keeps every answer grounded.",isParagraph:!0},{text:"3. Act. The AI Agent for customer service calls your systems and gets things done: lookups, updates, refunds, bookings, cancellations.",isParagraph:!0},{text:"4. Resolve or hand off. The Agent confirms the outcome or hands the case to a human, with full context attached.",isParagraph:!0},{text:"And everything the agent doesn't resolve gets reviewed. That review is exactly why your resolution rate goes up the following month.",isParagraph:!0}]},{title:"What should we look for when choosing the best AI customer service Agent?",content:[{text:"·Resolution rate. Ask how many conversations actually close without a human stepping in, and how that number is counted. Deflection and containment are not the same thing as resolution.",isParagraph:!0},{text:"·Ability to act. Can the Agent actually reach your order and account systems, or only your help articles?",isParagraph:!0},{text:"·Channel coverage. Judge it by the channels you already use today. If your customers call, make sure voice is covered.",isParagraph:!0},{text:"·Languages. Evaluate it in the languages of the markets you actually sell in, not the ones from the vendor's demo.",isParagraph:!0},{text:"·Control. Look at how you set guardrails, and what the Agent does when it isn't sure.",isParagraph:!0},{text:"·Improvement after launch. Accuracy drifts over time, so someone has to keep reviewing real conversations.",isParagraph:!0},{text:"·Total cost. Work out what it comes to at your current volume, and what happens as volume grows.",isParagraph:!0}]},{title:"How do AI Agents improve customer service?",content:[{text:"They eliminate waiting. Customers get an answer at any hour, in any language you support, and the answers stay consistent.",isParagraph:!0},{text:"They change what your team does all day. Instead of the same twenty questions on repeat, human agents get the cases that actually call for judgment, empathy, and the authority to act.",isParagraph:!0},{text:"They bend the cost curve. When AI resolves rather than assists, more volume no longer means proportionally more headcount. That's the difference buyers actually notice, and it only shows up when the Agent finishes the job instead of describing it.",isParagraph:!0}]}]},LiveChat:{"Product Solutions":[{title:"What does Omnichannel Live Chat mean?",content:[{text:'Sobot Live Chat can be integrated
1with various channels, and "omnichannel" covers the following platforms:',isParagraph:!0},{text:"Official website, App, email and message form of businesses.",isParagraph:!0},{text:"Third-party platforms and web-building platforms like Amazon, Walmart, Shopify, etc.",isParagraph:!0},{text:"Social media platforms like Facebook, Instagram, WhatsApp, LINE, Discord, Telegram, Wechat and more."}]},{title:"Can Sobot Live Chat be integrated with websites built on Shopify/Wordpress/Wix?",content:[{text:"Certainly. Sobot has already connected with Shopify. You can find and download Sobot App in the Shopify App Store. All customer and order information can be displayed in your agents' workbench thanks to the connection. Regardless of web-building systems, you can always use Sobot Live Chat by simply deploying code. "}]},{title:"Can Sobot Live Chat be integrated with Amazon or Walmart?",content:[{text:"Of course! Sobot Live Chat can be integrated with both Amazon email and Walmart email. We also support product "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:", you can click on the online consultation at the lower right corner to apply for a demo meeting."}]},{title:"Can Sobot Live Chat be integrated with our internal business systems?",content:[{text:"Sure. We deeply understand that system integration is essential in various industries, including retail and e-commerce, financial service, gaming and entertainment, enterprise service and more. And the core of integration lies in 2 aspects: input and output. ",isParagraph:!0},{text:"Through input, agents can get more real-time information, including customer order, membership level and more.",isParagraph:!0},{text:"Through output, agents can update information in Sobots system, such as labeling customers and changing their membership level, and then transfer it to your internal systems."}]},{title:"Is Sobot Live Chat supported by AI?",content:[{text:"Yes. Sobot Live Chat is powered by AI in translation, reply rewriting, service summary and more functions, significantly improving agents' efficiency.",isParagraph:!0},{text:"Besides, we highly recommend you to use Sobot Live Chat with Sobot "},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:" together. Chatbot can both receive customers independently, and provide reply advice to human agents."}]},{title:"Can I customize the reception interface for different customers?",content:[{text:"Yes, you can customize nearly all features, such as the length, width, color, common issues, quick reply message and more of the reception interface. You can even label customers into different groups, and make them see different reception interface and content."}]},{title:"What are the advantages of Sobot over Zendesk, Intercom and LiveChat?",content:[{text:"Zendesk focuses on ticketing system, so its live chat is difficult to learn and use.",isParagraph:!0},{text:'Intercom highlights AI, and its customers think that "some functions are too fancy to be practically useful".',isParagraph:!0},{text:"LiveChat is more suitable for small and medium-sized enterprises, for it can just meet some simple business needs.",isParagraph:!0},{text:"Compared with them, Sobot stands out for its great integration, service and pricing.",isParagraph:!0},{text:"Sobot integrates all products and functions in one platform. You can combine live chat with voice, human agents with chatbot, service with marketing in Sobot's united platform. With clear deployment, simple products, connective data, flexible function and scalability, you can enjoy a comprehensive suite of customer service solution in Sobot's self-developed platform.",isParagraph:!0},{text:"Sobot provides timely service, you can always find our sales and pre-sales reps, customer success managers, and even product managers anytime.",isParagraph:!0},{text:"Sobot also gives lower price, which is 50% or even lower than others without any hidden charges."}]},{title:"Do you have some specific cases? How about the effect of your customers?",content:[{text:"OPPO",link:"https://www.sobot.io/customers/"},{text:", "},{text:"OnePlus",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Sumsung",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Angilent",link:"https://www.sobot.io/customers/"},{text:", "},{text:"MICO",link:"https://www.sobot.io/customers/"},{text:", Renogy and more benefited from Sobot Live Chat.",isParagraph:!0},{text:"And customers give us positive feedback:",isParagraph:!0},{text:'"With Sobot, our agents can serve multiple customers simultaneously in a personalized way. Sobot helped us witness a 49% increase in first resolution rate, a 6.8% increase in conversion rate and a 75% increase in CSAT rate. It\'s amazing!"',isParagraph:!0},{text:'"Our official website, WhatsApp, Facebook and Twitter can all be integrated
1with Sobot. Our agents can receive and reply to messages from any channel quickly, which has doubled the receiving speed and had a positive on sales."'}]},{title:"Does Sobot allow customization for specific needs?",content:[{text:"Sobot mainly provides the standard version of the existing SaaS products, but we keep updating our product capabilities and will continuously launch various new functions.",isParagraph:!0},{text:"For large projects in "},{text:"retail",link:"https://www.sobot.io/retail/"},{text:", "},{text:"finance",link:"https://www.sobot.io/financial/"},{text:" and government, Sobot may provide customized service. You can click on the online consultation at the lower right corner for detailed information."}]}],"Trial & Purchase":[{title:[{text:"How do you charge for Sobot Live Chat? Can I have a "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"?"}],content:[{text:"The pricing of Sobot Live Chat varies according to different versions.",isParagraph:!0},{text:"We support a 15-day "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:". You can click on the online consultation at the lower right corner and apply for a demo meeting."}]}],General:[{title:"What is live chat?",content:[{text:"Live chat software is an online communication system that allows businesses to interact with visitors on websites or social media platforms in real-time. In industries like "},{text:"e-commerce and retail",link:"https://www.sobot.io/retail/"},{text:", lifestyle service, gaming and entertainment, Live chat is an excellent alternative to phone or email, where visitors only need to enter a message in the chat box and send it."}]},{title:"How does live chat work?",content:[{text:"For enterprises, live chat solution can be deployed in websites, social media, and third-party platforms (like ecommerce websites). Enetrprises can customize their chat boxs, including brand logo, brand name, common questions, business choices, and more.",isParagraph:!0},{text:"For customers, it's also quite easy to consult through live chat-- they just need to click on the consultation icon (usually in the lower right corner of websites or private message place in socia media) to contact live chat agents."}]},{title:"What are the benefits of an live chat?",content:[{text:"1. Better customer experience: More and more customers prefer real-time online communication, and this proportion has significantly increased in the United States, Europe, Asia and more regions.",isParagraph:!0},{text:"2. Enterprises may achieve higher conversion and sales volume: For example, in the e-commerce industry, customers can easily obtain information about products, promotions, logistics, etc. through communication, increasing their possibility of purchasing."}]},{title:"What are the key functions of live chat software?",content:[{text:"Online customer service system generally has the following capabilities:",isParagraph:!0},{text:"1. Multi-channel access: Ensure customers can contact agents through website, app, social media, email, etc.",isParagraph:!0},{text:"2. Intelligent routing and queuing management: Match different customers with corresponding agents based on their needs.",isParagraph:!0},{text:"3. Customer Profile and Behavior Tracking: Live chat software can be integrated with enterprises' customer data system, and it can obtain the customers' behaviors on websites and apps, helping agents understand customers and provide targeted services.",isParagraph:!0},{text:"4. Automation and intelligent response: Automatically respond to customers when agents are not online, and provide auxiliary suggestions when agents are serving customers. For this capability, live chat system is often combined with Chatbot, AI Agent, and AI Copilot.",isParagraph:!0},{text:"5. Data analysis and reporting.",isParagraph:!0},{text:"6. Supports mobile devices.",isParagraph:!0},Object(n.a)({text:"7. More Advanced Abilities: Connect with phone call, ticketing system and other systems to achieve unified customer identification and complete problem-solving chain.",isParagraph:!0},"isParagraph",!0),{text:"Sobot is perfectly equipped with all the capabilities above, welcome to contact us for specific communication."}]},{title:"What are the applications of live chat in different industries?",content:[{text:"Retail and ecommerce",link:"https://www.sobot.io/retail/"},{text:": Product guiding and recommendation, promotion consultation, return and refunding communication, customer complaint handling, feedback.",isParagraph:!0},{text:"Finance",link:"https://www.sobot.io/financial/"},{text:": Account query, transaction assistance, product introduction, fraud feedback and alert.",isParagraph:!0},{text:"Enterprise service: IT support, human resource information communication, financial query.",isParagraph:!0},{text:"Lifestyle service: Return and refunding communication, account abnormality addressing, membership interests and rights consultation, complaint feedback."}]}]},Voice:{"Product Solutions":[{title:"Does Sobot call center supports inbound and outbound calling? Is it more suitable for telemarketing or service?",content:[{text:"Yes, Sobot call center solution supports both inbou
1nd and outbound calls. ",isParagraph:!0},{text:"For in bound calls, Sobot call center platform provides IVR, intelligent routing, customer information checking, transfer/consultation/disconnection, customer satisfaction collection, service summary and more functions, which are suitable for customer service.",isParagraph:!0},{text:"For outbound calls, Sobot call center platform provides agents, extension numbers, task creation and assignment, call monitoring and interrupting, call recording and analysis and beyond, which are suitable for marketing.",isParagraph:!0},{text:"If you need to do telemarketing in a smaller scale, you can consider Sobot's "},{text:"Voice for Sales",link:"https://www.sobot.io/nexus/voice-for-sales/"},{text:". "}]},{title:"Does Sobot Voice supports call recording?",content:[{text:"Sure. You can easily listen to the call recording in Sobot call center software solutions, and even transform it from speech to text."}]},{title:"Can you give me a detailed introduction to the call monitoring and data analysis capabilities of Sobot Voice?",content:[{text:"Sobot Voice is powerful AI call center solutions in call monitoring and data analysis capacities.",isParagraph:!0},{text:"For call monitoring, you can set alert rules for call duration, key words, customer actions and so on. When the alert is triggered, administrators can monitor, take over or join in the calling in time.",isParagraph:!0},{text:"For data analysis, Sobot call center platform provides the most abundant, comprehensive and convenient statistical reports, with hundreds of indicators and metrics to check or compare.",isParagraph:!0},{text:"Besides administrators, you can also decide whether to empower other roles like skill group leaders with these capacities based on actual needs."}]},{title:[{text:"Is Sobot Voice supported by AI capacity? Does Sobot own "},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:"?"}],content:[{text:"Yes. Sobot has "},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:", you can click to check in relevant product page."}]},{title:"Can Sobot Voice be integrated with CRM/ERP systems, empowering out internal business systems with calling capacity?",content:[{text:"Yes. Take CRM system as an example, you can integrate Sobot call center solution with your CRM system, and make outbound phone calls in agents' workbench. In this way, you can ensure your voice solution to start and work immediately without extra cost and training. "}]},{title:"Does Sobot Voice provides phone number resoureces besides the software?",content:[{text:"Sobot supports our customers to make phone calls to countries around the globe. Sobot Voice provides fixed and mobile phone number resources of over 100 countries."}]},{title:"How can Sobot ensure data security?",content:[{text:"For telemarketing, the data security can be ensured in the following 2 aspects:",isParagraph:!0},{text:"First, you can use API to import the customer data for outbound tasks, which will therefore not be stored in Sobot's system.",isParagraph:!0},{text:"Second, you can set up encryption to hide some digits of the phone numbers, such as +1 415****789, so that your agents can't gain customers' phone numbers.",isParagraph:!0},{text:"Sobot voice system is very secure, which conforms to the data protection laws and information security laws of various countries and regions."}]},{title:"What are the advantages of Sobot Voice over Avaya and Genesys?",content:[{text:"Avaya and Genesys' products are more complex, thus they're more suitable for super large companies such as airlines and banks.",isParagraph:!0},{text:"However, Sobot's cloud call center solutions are more user-friendly, which can well satisfy the demands of medium and large companies in retail, general finance, gaming and education. You don't need to pay for features you do not use, and it will not take your agents much time to learn Sobot voice systematically. ",isParagraph:!0},{text:"In addition, Sobot's service is better. For voice agents, every call and every minute is important, so you can contact us anytime when you're in need."}]},{title:"Do you have some specific cases? How about the effect of your customers?",content:[{text:"Weee!",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Agilent",link:"https://www.sobot.io/customers/"},{text:", "},{text:"MICO",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Renogy",link:"https://www.sobot.io/customers/"},{text:" and more benefited from Sobot Voice.",isParagraph:!0},{text:'And customers give us positive feedback:" With Sobot, we can provide more stable and powerful service to our customers, and we can also track the whole service process. The normal operation time of Sobot voice system is close to 99.99%. In addition, it\'s so simple and fast to integrate Sobot Voice with CRM system and technical management system, which has exceeded our expectations."',isParagraph:!0},{text:'"Sobot call center is an excellent way to allocate, route, and record customer conversations and data. The integrated agent workbench with powerful and stable calling functions has helped us improve the customer reception efficie
1ncy by 48%."'}]}],"Trial & Purchase":[{title:"How do you charge for Sobot Voice? Can I have a free trial?",content:[{text:"The pricing of Sobot Voice varies according to different versions.",isParagraph:!0},{text:"We support a 15-day "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:". You can click on the online consultation at the lower right corner and apply for a demo meeting."}]}],General:[{title:"What is call center software and how does it work?",content:[{text:"The call center solution is a centralized platform that helps agents answer inbound calls and make outbound calls, in which enterprises can both provide customer service and proactively reach out to customers (telemarketing is one of them).",isParagraph:!0},{text:"Call center software is usually connected to enterprises' CRM to access customer contact information and customer profile data.",isParagraph:!0},{text:"In addition, call center software is usually combined with live chat, ticketing, SMS and more to contact customers in various ways and keep information coherent. For example, customers can communicate with enterprises online first, then make phone calls to urge for problem solving, and agents can send a confirmation message to customers after resolving the issue."}]},{title:"Why choose a cloud call center solution?",content:[{text:"1. Cost-saving: Traditional call centers cost higher in hardware and software, while cloud call center solutions can be bought as needed or leased monthly/annually, greatly reducing the initial investment and maintenance costs of enterprises.",isParagraph:!0},{text:"2. Flexible Scalability: Cloud call center softwares allow enterprises to quickly adjust resources based on business needs, making expansion and contraction more convenient. This is particularly important for rapidly growing enterprises.",isParagraph:!0},{text:"3. Highly Reliable: Cloud call center solution have powerful data backup and recovery capabilities, ensuring data security and rapid recovery even in the face of unforeseeable factors such as natural disasters or hardware failures.",isParagraph:!0},{text:"4. More advanced: Cloud call center platform can usually be able to combined with other intelligent and online customer contact products, and also more open to integrate with more internal systems of enterprises."}]},{title:"What are the key functions of Voice system?",content:[{text:"1. Pop up screen for incoming calls.",isParagraph:!0},{text:"2. IVR interactive voice response.",isParagraph:!0},{text:"3. ACD automatic call distribution.",isParagraph:!0},{text:"4. Outbound calling task management and contact plan.",isParagraph:!0},{text:"5. Customer Relationship Management (CRM), typically a small built-in system that can be integrated with enterprises' self-owned systems.",isParagraph:!0},{text:"6. Connecting with ticketing system, SMS, etc.",isParagraph:!0},{text:"7. Real time monitoring.",isParagraph:!0},{text:"8. Data Statistics Report.",isParagraph:!0},{text:"9. Call recording storage and quality inspection.",isParagraph:!0},{text:"10. Line, phone, and seat configuration.",isParagraph:!0},{text:"11. Knowledge base.",isParagraph:!0}]},{title:"How AI is changing call center?",content:[{text:"The application of AI in call center solution is changing the way of customer service of many businesses.",isParagraph:!0},{text:"Intelligent IVR and "},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:" enable customers to quickly concentrate on and handle problems through self-service (such as information consultation, account inquiry, simple business processing, etc.), reducing customer waiting time and improving customer satisfaction.",isParagraph:!0},{text:"AI Copilot works as an agent assistant. It can provide real-time response suggestions and post conversation summary, and automatically create ticketing for agents to improve their efficiency.",isParagraph:!0},{text:"For administrators, AI call center platformsâ can also support customer insights, trend forecasting, and quick report generating, allowing them to understand and manage team and businesses more rapidly and comprehensively.",isParagraph:!0},{text:"In short, the application of AI in call center solutions is a trend, and many call center softw
1are are actively launching and updating related capabilities."}]},{title:"What is an AI Call Center Agent?",content:[{text:"An AI call center agent is a virtual agent driven by AI technologies, aiming at addressing customer interactions during the process of customer service. It can understand and respond to customers' inquiries, solve problems and perform transactions. It has become increasingly popular in recent years, for it offers a scalable and cost-effective way to handle high volumes of inbound calls without hiring additional human agents."}]}]},Ticketing:{"Product Solutions":[{title:"Does Sobot support email ticketing and voice ticketing?",content:[{text:"Yes.",isParagraph:!0},{text:"Email Ticketing: Add your mailbox(es) to the Sobot Ticketing System. By converting email to tickets, you can track and manage information for better customer service.",isParagraph:!0},{text:"Voicemail into Ticket: Turn a voicemail into a CRM ticketing system to streamline the workload for the service desk. Deliver seamless support without switching between dashboards."}]},{title:[{text:"Can Sobot Ticketing combine with Sobot "},{text:"Live Chat",link:"https://www.sobot.io/nexus/messaging/"},{text:" and Sobot "},{text:"Voice",link:"https://www.sobot.io/nexus/voice/"},{text:"?"}],content:[{text:"Yes, Sobot Ticketing Systemâ can be used together with Sobot live chat and voice for personalized customer service.",isParagraph:!0},{text:"When your service agents or sales team face complicated issues which can not be solved within a single department, they can create a ticket and transfer it to the appropriate department immediately."}]},{title:"Can Sobot Ticketing be integrated with Amazon/Wamart/Shopify?",content:[{text:"Yes, all of theses systems can be integrated with Sobot Ticketing System. Agents can check the order information transferred from the third-party platforms in Sobot's united workbench."}]},{title:"How to allocate and transfer tickets with Sobot Ticketing System?",content:[{text:"You can categorize tickets based on priority, issue types, tags and so on, and allocate or transfer the tickets to different skill groups for agents accordingly.",isParagraph:!0},{text:"Sobot online Ticketing System also supports transferring emails into tickets automatically based on customers' reactions (like being angry in emails), facilitating changing the person in charge or the processing flow."}]},{title:"Can Sobot Ticketing System be integrated with my internal business systems, like directly assigning tasks to engineers?",content:[{text:"Yes. Sobot provides multiple APIs to integrate your internal systems with Sobot workbench, and transfer the data in Sobot Ticketing System to your internal or terminal systems through various fields.",isParagraph:!0},{text:"You can also invite your engineers to use Sobot Ticketing System, so that they can directly see the tickets transferred or assigned to them."}]},{title:"Is Sobot Ticketing System supported by AI?",content:[{text:"Yes. Your agents can easily create tickets in live chat or call center workbench, and fill in the ticket fields with AI assistance. When replying to tickets, agents are also powered by GPT to revise and polish their answers."}]},{title:"Which industries can benefit from Sobot Ticketing?",content:[{text:"A variety of industries can benefit from Sobot Ticketing System for customer support, and here are some specific applications in various industries.",isParagraph:!0},{text:"Retail",link:"https://www.sobot.io/retail/"},{text:": When customers contact agents through chat or email in e-commerce platforms like Amazon, Walmart and more, their messages can be transferred into Sobot Ticketing workbench in real time.",isParagraph:!0},{text:"Finance",link:"https://www.sobot.io/financial/"},{text:": Sobot Ticketing System can automatically transfer the forms filled by customers into tickets. If agents encounter some tricky issues when receiving customers in live chat or voice, they can create tickets to collaborate with senior financial planners or accountants for problem resolution.",isParagraph:!0},{text:"Enterprise Service: Sobot Ticketing System streamlines enterprise processes: submit bug feedback and requests, assign engineers, and manage workflowsâall in one place.",isParagraph:!0},{text:"And Sobot Ticketing System is far more than that. You can click on the online consultation in the lower right corner, through which we can learn about your businesses in detail and give you targeted advice."}]},{title:"What are the advantages of Sobot Ticketing System over Zendesk and Helpdesk?",content:[{text:"Indeed, Zendesk is powerful in t
1icketing system. But Sobot AI Ticketing System is more flexible, intelligent, and more suitable for medium and large enterprises. It's easy to systematically learn about Sobot Ticketing, which is helpful for quick start and operation.",isParagraph:!0},{text:"Also, Sobot provides better service than Zendesk. You can contact us whenever you encounter problems in pre-sales and after-sales stage, no need for waiting."}]},{title:"Do you have some specific cases? How about the effect of your customers?",content:[{text:"Lilith",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Opay",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Palmpay",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Tuya",link:"https://www.sobot.io/customers/"},{text:" and more benefited from Sobot Ticketing System.",isParagraph:!0},{text:'And customers give us positive feedback:" Sobot Ticketing represents a great progress in customer support through email. It centrally manages customers\' feedback and provides an excellent tool for agents to collaborate in customer support. Therefore, it has witnessed an increase of productivity by over 38%."',isParagraph:!0},{text:'"Sobot scales up together with us. What impressed me most was that we don\'t need administrators to maintain Sobot Ticketing System, for it can automate tickets, promote efficient collaboration and unify information by itselfâAll of these have helped us witness a 50% decrease in response time."'}]}],"Trial & Purchase":[{title:[{text:"How do you charge for Sobot Ticketing System? Can I have a "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"?"}],content:[{text:"The pricing of Sobot Ticketing System varies according to different versions.",isParagraph:!0},{text:"We support a 15-day "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:". You can click on the online consultation at the lower right corner and apply for a demo meeting."}]}],General:[{title:"what is a ticketing system?",content:[{text:"A ticketing system is a software used to accept, handle and track customer needs, or it can be used for agents to initiate internal collaboration process. It's a centralized platform for customers to submit support requests and for support teams to develop internal collaboration.",isParagraph:!0},{text:"For example, in IT industry, ticketing system is commonly used:",isParagraph:!0},{text:"Customers can fill out forms via email or on the official website, and these emails and forms will automatically be transferred into tickets. After receiving them, agents can reply and address them.",isParagraph:!0},{text:"If agents are unable to solve the problem on their own, they can continue to assign the ticket to the next engineer, allowing more professional technicians to solve it.",isParagraph:!0},{text:"If enterprises classify tickets and set flow rules in advance, the above processes can be fully automated."}]},{title:"Is helpdesk a ticketing system?",content:[{text:"There is some overlap between ticketing system and help desk, both of which can support customer service and problem-solving. But the function emphasis and applications are not completely the same.",isParagraph:!0},{text:"Ticketing system focuses on the digital and systematic management of workflow, improving work efficiency and service quality. It is suitable for various scenarios that require recording and addressing orders, such as repair applying, returns and exchanges, after-sales installation, etc.",isParagraph:!0},{text:"The help desk system is more suitable for efficient customer service, such as customer service support centers, online help platforms, etc. The help desk system provides better customer experience and service through multi-channel support, automated workflows, and advanced features."}]},{title:"Is a ticketing system a CRM?",content:[{text:"Ticketing system is not CRM, but it can be integrated with CRM. In this way, the support team can collaborate with sales and marketing team more efficiently."}]},{title:"What are the benefits of a ticketing system?",content:[{text:"1. Improve customer satisfaction: Ticketing system can quickly respond to customer needs, provide better customer service, and thus improve customer satisfaction. By centrally managing multiple customer service channels such as phone, email, online chat, etc., the ticketing management system provides customers with one-stop service, simplifies service experience, and reduces waiting time.",isParagraph:!0}
1,{text:"2. Improve work efficiency and productivity: Ticketing system reduces manual operations, avoids delays and errors through automated workflow and task allocation, thereby improving work efficiency and productivity.",isParagraph:!0},{text:"3. Enhance team collaboration: Ticketing system provides multiple collaboration tools to support information sharing and communication among team members, improving team collaboration efficiency.",isParagraph:!0},{text:"4. Optimize resource allocation: Ticketing system helps businesses better allocate and manage resources, ensuring that each task is appropriately focused and addressed.",isParagraph:!0},{text:"5. Enhance Transparency: By tracking the status and progress of each task in real-time, the ticketing system ensures that all relevant personnel clearly know the work progress. This not only enhances transparency within the team, but also allows customers to stay informed of service progress in real-time.",isParagraph:!0},{text:"6. Standardized Operation: The ticketing management system provides standardized operating procedures to ensure the standardization and consistency of each step of ticket processing. This not only reduces the problems caused by inconsistent operations, but also enables new employees to quickly get started, accelerating overall work efficiency."}]},{title:"How to measure the effectiveness of a ticketing system?",content:[{text:"Businesses can measure the effectiveness of ticketing system through metrics like ticket resolution time, ticket backlog, first-contact resolution rate, customer satisfaction and more. Analyzing these metrics provides insights into system efficiency, customer service quality, and areas for improvement to optimize support operations."}]},{title:"How a ticketing system works?",content:[{text:"This is a step-by-step overview of how a ticket works:",isParagraph:!0},{text:"Ticket creation, ticket flow and assignment (categorize and prioritize tickets based on types and roles), ticket handling, ticket tracking and management (agents and administrators can check and learn about the handling process, and give appropriate feedback or interfere in time), ticket resolution and closure, reporting and analysis.",isParagraph:!0},{text:"If a ticketing system is supported by AI, its efficiency can be improved greatly. For example, a ticketing bot can participate in the resolution of customer issues, assist agents, and provide response and suggestions."}]}]},Whatsapp:{"Product Solutions":[{title:"What is WhatsApp Business API? ",content:[{text:"WhatsApp Business API is a commercial product provided by Meta for businesses. WhatsApp API features many advanced functions, and overcomes the limits of WhatsApp Business App. If you want to maximize your marketing and customer service effect, trust SobotâWhatsApp API is your best choice!"}]},{title:"Need I pay for WhatsApp Business API?",content:[{text:"Yes. Different from the free WhatsApp Business App, WhatsApp Business API needs to be paid according to the volume of conversations. Also, the price depends on the application and location. You can turn to online consultation at the lower right corner."}]},{title:"How to apply for WhatsApp Business API?",content:[{text:"There are mainly 2 ways to apply for WhatsApp Business API:",isParagraph:!0},{text:"1. Apply for WhatsApp API from Meta personally. But it's extremely challenging, especially for small and medium-sized enterprises. You need a developer to set up the API, which requires a lot of labor forces and technical support.",isParagraph:!0},{text:"2. Apply through WhatsApp API solution provider. It's the most convenient and efficient way. Meta's official BSPs like Sobot can dramatically streamline your applying process, and help you successfully get the WhatsAPP API account in 1-3 days."}]},{title:"Does WhatsApp Business API support marketing?",content:[{text:"Sure. WhatsApp marketing messaging is a main function of WhatsApp API, which helps you promote marketing messaging at a larger scale compared with other channels. With Sobot platform, you can send unlimited messages to saved and unsaved customers. You can also customize marketing campaigns based on your needs and track the marketing effect in real-time."}]},{title:"Can I create a WhatsApp chatbot?",content:[{text:"Yes. It's one of the key highlights of WhatsApp API.",isParagraph:!0},{text:"After integrating with WhatsApp chatbot, human agents are not required any more. Powered by LLM capability, WhatsApp chatbot can automatically handle customer inquiries, collect customer information and give instant feedback after solving the problems. WhatsApp chatbot dramatically increases service eff
1iciency and customer experience. "}]},{title:"Which industries can benefit from WhatsApp Business API?",content:[{text:"WhatsApp API is suitable for various industries, including "},{text:"retail and e-commerce",link:"https://www.sobot.io/retail/"},{text:", "},{text:"financial service",link:"https://www.sobot.io/financial/"},{text:", gaming and entertainment, enterprise service, and more.",isParagraph:!0},{text:"WhatsApp is not just a messaging app, but a powerful business communication tool. 2.7 billion monthly active users, WhatsApp provides unparalleled coverage, which means you can unlock better performance metrics, such as an over 90% open rate and an over 60% read/click rate."}]},{title:"What is WhatsApp BSP (Business Solution Provider)?",content:[{text:"WhatsApp Business Solution Providers (BSPs) are Meta-picked partners of business messaging platforms, who can provide professional WhatsApp Business API solutions.",isParagraph:!0},{text:"You can view the "},{text:"WhatsApp BSP list here. ",link:"https://www.facebook.com/business/partner-directory/search?solution_type=messaging&platforms=whatsapp",isParagraph:!0},{text:"Sobot is one of the Meta BSPs. Sobot is dedicated to providing you with the most valuable marketing and interaction assistance with the lowest pricing and most professional operation."}]},{title:"What are the advantages of Sobot WhatsApp API solution over Wati and Sleekflow?",content:[{text:"Wati and Sleekflow are also good, but Sobot WhatsApp Solution is more comprehensive.",isParagraph:!0},{text:"Sobot WhatsApp Solution not only supports bulk messaging marketing, but also supports two-way interaction, covering the whole process of marketing and service.",isParagraph:!0},{text:"Besides WhatsApp, Sobot is also integrated with other social media platforms, like Facebook-Messenger, LINE and more. You can receie and contact global customers from various channels in Sobot's united platform."}]},{title:"Do you have some specific cases? How about the effect?",content:[{text:"OPPO",link:"https://www.sobot.io/customers/"},{text:", "},{text:"J&T",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Michael Kors",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Opay",link:"https://www.sobot.io/customers/"},{text:" and more benefited from Sobot WhatsApp Solution.",isParagraph:!0},{text:'And customers give us positive feedback:" J&T Express leverages the WhatsApp Business solution to enhance the automation and speed of it\'s delivery services."',isParagraph:!0},{text:'"With Sobot, Luckin Coffee creates creative interactions with customers on WhatsApp to attract them to come to offline stores."'}]}],"Trial & Purchase":[{title:[{text:"Can Sobot help me with onboarding? Can I have a "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"?"}],content:[{text:"Sure. Sobot's professional WhatsApp operation team will help you with quick onboarding. Besides, Sobot also provides a "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:", offering 5,000 free conversations for qualified customers. Contact us to have a try!"}]},{title:"How can I contact Sobot?",content:[{text:"Online consultation: You can click on the online consultation interface at the lower right corner, and our human agents will be 24/7 avaiblable for you.",isParagraph:!0},{text:"Email: You can send your inquiries to our email: [email protected]. We'll contact you as soon as possible within 24 hours.",isParagraph:!0},{text:"If you prefer to look through social media, you can also contact us in "},{text:"Linkedin",link:"https://www.linkedin.com/company/sobotofficial/posts/"},{text:", "},{text:"Facebook",link:"https://www.facebook.com/SobotTechnology"},{text:", "},{text:"Twitter",link:"https://x.com/Sobot_Official"},{text:", "},{text:"Instagram",link:"https://www.instagram.com/sobot.io/"},{text:" and "},{text:"YouTube",link:"https://www.youtube.com/@Sobot_Official"},{text:"."}]}],General:[]},"Voice for Sales":{"Product Solutions":[{title:[{text:"What's the difference between Voice for Sales and "},{text:"Voice",link:"https://www.sobot.io/nexus/voice/"},{text:"?"}],content:[{text:"Voice for Sales is specially created for telemarketing.",isParagraph:!0},{text:"You can choose to do telemarketing manually, or use voicebot and human agents together. Many enterprises choose to let voicebot do the first roun
1d of outbound calling. ",isParagraph:!0},{text:"The core capabilities of Voice for Sales includes calling data import, task assignment, outbound dialing, customer marking, calling recording, data statistics and analysis and more. Most capabilities are still related to telemarketing.",isParagraph:!0},{text:"But "},{text:"Voice",link:"https://www.sobot.io/nexus/voice/"},{text:" is more comprehensiveâit not only supports telemarketing, but also inbound calling.",isParagraph:!0},{text:"Besides, Voice for Sales is more cost-effective. It can support telemarketing with a lower price and higher efficiency."}]},{title:"What are the applications of Voice for Sales?",content:[{text:"Voice for Sales can be applied in lead reactivation, lead tracking, intention follow-up, satisfaction survey and more. With Voice for Sales, businesses can assess the intention of potential customers, follow up and reactive them to promote conversion. Also, businesses can collect customers' feedback and learn about their satisfaction with the Voice for Sales outbound call center solution."}]},{title:"Can Voice for Sales be integrated with SMS? Like sending a message after an outbound call?",content:[{text:"No problem. It's essential and necessary to send SMS after outbound calls, for it may promote conversion rate.",isParagraph:!0},{text:"Sobot outbound call center solution supports two ways of SMS sending. First, agents can send SMS manually based on business needs; second, the outbound call center platform can send SMS automatically when a certain rule is triggered."}]},{title:"Can customer data be transferred through Voice for Sales integration?",content:[{text:"Certainly.",isParagraph:!0},{text:"The outbound customer data can be integrated and transferred with API, so your customer data will not be stored in Sobot call center platform.",isParagraph:!0},{text:"If you're concerned about the data security, please believe in Sobot Voice for Sales. Sobot outbound call center software is secure enough for you to choose, and it conforms to the data protection laws and information security laws in many countries and regions."}]},{title:"Can you give me a detailed introduction to the data analysis capability of Sobot Voice for Sales?",content:[{text:"Sobot Voice for Sales is a powerful outbound call center solution in data analysis.",isParagraph:!0},{text:"For data analysis, Sobot Voice for Sales provides the most abundant, comprehensive and convenient statistical reports, with hundreds of indicators and metrics to check or compare.",isParagraph:!0},{text:"Besides administrators, you can also decide whether to empower other roles like skill group leaders with the rights of data checking and analysis based on actual needs."}]},{title:"Is Sobot Voice for Sales supported by AI?",content:[{text:"Sure. Sobot Voice for Sales is closely integrated with Sobot "},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:". You can let the Outbound Voicebot do the outbound calling tasks first, and then transfer to human agents seamlessly after customers show their purchasing interest and intention."}]},{title:"Can Sobot Voice for Sales be integrated with CRM/ERP systems, empowering the existing business systems with calling capability?",content:[{text:"Yes. Take CRM system as an example, you can integrate Sobot Voice for Sales with your CRM system, and make outbound phone calls in agents' workbench. In this way, you can ensure your voice solution to start and work immediately without extra cost and training. "}]},{title:"Does Sobot Voice for Sales provides phone number resoureces besides the software?",content:[{text:"Sobot supports our customers to make phone calls to countries around the globe. Sobot Voice for Sales provides fixed and mobile phone number resources of over 100 countries."}]},{title:"Do you have some specific cases? How about the effect?",content:[{text:"OPPO",link:"https://www.sobot.io/customers/"},{text:", "},{text:"J&T",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Michael Kors",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Opay",link:"https://www.sobot.io/customers/"},{text:" and more benefited from Sobot Voice for Sales solution. ",isParagraph:!0},{text:'And customers give us positive feedback:" After integrating Sobot Voice for Sales, we have successfully eliminated millions of minutes of waiting time, halved the costs, and increased outbound productivity by 79%."',isParagraph:!0},{text:'"Sobot Voice for Sales is user-friendly in interface. It just takes us an hour to train our employees to use the platform. And the system stability is great, with the connection rate surpassing 60%."'}]}],"Trial & Purchase":[{title:[{text:"How do you charge for Sobot Voice for Sales? Can I have a "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"?"}],content:[{text:"The pricing of Sobot Voice for Sales varies according to different versions.",isParagraph:!0},{text:"We support a 15-day "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:". You can click on the online consultation at the lower right corner and apply for a demo meeting."}]},{title:"Do you have a demo for me to clearly learn about specific product functions?",content:[{text:"Yes. You can "},{text:"book a demo",link:"https://www.sobot.io/demo/"},{text:" meeting, and our sales rep will show you the demo and product details.",isParagraph:!0},{text:"If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials."}]}],General:[]},"AI Solution":{"Product Solutions":[{title:"What are Sobot AI Agents?",content:[{text:"Sobot AI Agents are the AI workforce at the top of Sobot's AI customer support platform. They do the work themselves â not just assist the person who would otherwise do it.",isParagraph:!0},{text:"An Agent receives the customer, understands what they want, retrieves what it needs from your knowledge and your systems, takes the action, and confirms the outcome. It brings in a person only when the case genuinely needs one.",isParagraph:!0},{text:"AI Agents work on text and on voice, run on the Nexus contact infrastru
1cture, share one knowledge base and one customer record, and resolve up to 70%+ of contacts independently.",isParagraph:!0}]},{title:"Which AI Agents does Sobot offer?",content:[{text:"Sobot offers four AI Agents built for customer support, split by the job each one does:",isParagraph:!0},{text:"· Messaging AI Agents â handle text conversations across your website, app, email, marketplaces and social channels.",isParagraph:!0},{text:"· Omnichannel AI Agents â handle both text and voice in one Agent, carrying context between the two.",isParagraph:!0},{text:"· Inbound AI Agents â answer phone calls.",isParagraph:!0},{text:"· Outbound AI Agents â place outbound calls, at scale.",isParagraph:!0},{text:"They share the same knowledge base, the same customer record and the same reporting, so improving an answer once improves it everywhere. Most teams start with whichever one covers their busiest channel.",isParagraph:!0}]},{title:"How does an Agent actually resolve a case?",content:[{text:"There are four steps. Most tools skip the third one entirely.",isParagraph:!0},{text:"1. Understand: figure out what the customer wants, in their own words, across languages and channels.",isParagraph:!0},{text:"2. Retrieve: pull the relevant policy, product detail or account record from your knowledge, grounded through RAG instead of guessed by the model.",isParagraph:!0},{text:"3. Act: call your order, payment, membership or booking system and make the change â issue the refund, don't just explain the policy.",isParagraph:!0},{text:"4. Close or escalate: confirm the outcome, or hand the case to a human agent with everything already captured.",isParagraph:!0},{text:"Step 3 is why system integration matters so much here, and why an Agent that cannot reach your systems will never get past deflection.",isParagraph:!0}]},{title:"How much can Sobot AI Agents resolve on their own?",content:[{text:"Up to 70%+ of incoming contacts, with no human involved. That number climbs as the Agent learns.",isParagraph:!0},{text:"The model itself rarely sets the limit. What matters more is how much knowledge the Agent has, how many systems it can reach, and how much authority you give it. A read-only Agent can only answer; one that can act can resolve.",isParagraph:!0},{text:"The realistic path is incremental: start with a scope you're comfortable with, watch the transcripts, and widen it from there. Our AI Training Experts and Operations Experts run that review with you, month after month.",isParagraph:!0}]},{title:"How do AI Agents learn our business?",content:[{text:"AI Agents learn your business from three sources:",isParagraph:!0},{text:"· Your documents. Upload policies, product information, manuals and past tickets to the Knowledge Center, and AI Agents pull from them directly when answering.",isParagraph:!0},{text:"· Your live systems. AI Agents check order, account, membership and inventory data through APIs in real time, so an answer reflects what's true right now, not what was true last quarter.",isParagraph:!0},{text:"· Ongoing corrections. Every conversation can be reviewed, and any gaps, wrong answers, or questions an Agent couldn't handle get folded back into the knowledge base.",isParagraph:!0},{text:"Sobot ties all three together with a self-developed RAG pipeline, so answers stay grounded in your own material rather than the model's general knowledge â that's the difference between an Agent that sounds right and one that actually is right.",isParagraph:!0}]},{title:"Can one Agent handle both text and voice?",content:[{text:"Yes â that's exactly what Omnichannel AI Agents are for: one Agent providing conversational AI customer support across both text and voice, carrying the context between the two.",isParagraph:!0},{text:"Most vendors are strong in one and weak in the other, then connect the two with a report. On Sobot, text and voice run on the same Nexus foundation and share one customer record, so a customer who messaged last night and calls this morning is recognised, and the Agent picks up where the conversation left off.",isParagraph:!0},{text:"If most of your contacts already come through one channel, it's simpler to start with Messaging AI Agents, or with Inbound and Outbound AI Agents, and add the other side later.",isParagraph:!0}]},{title:"When does an AI Agent hand over to a human agent?",content:[{text:"You set the conditions for a handover: a specific intent, a sentiment threshold, a direct request from the customer, or a case type you would rather a person handled.",isParagraph:!0},{text:"The transfer carries the context with it. Your human agent picks up already knowing what has been said and what the caller wants, so nobody has to start the conversation over. When a live transfer is not possible, the Voice Agent records what customers want and how they prefer to be reached, then schedules the follow-up for your team.",isParagraph:!0},{text:"Setting these rules well is most of the actual work in a good deployment, and it's usually the first thing our AI Strategy Experts help with.",isParagraph:!0}]},{title:"How do we keep AI Agents accurate as our business changes?",content:[{text:"Through ongoing human review. That's the honest answer, and there's no AI that is self-maintaining. Your products, policies and promotions keep changing, and customers phrase the same request differently over time. If nobody is reviewing conversations regularly, accuracy drops.",isParagraph:!0},{text:"Sobot assigns four types of Experts to handle this: AI Strategy Experts decide which tasks AI Agents should take on, AI Deployment E
1xperts build and integrate the systems, AI Training Experts retrain the AI Agents based on real conversations, and Operations Experts review performance with you on an ongoing basis.",isParagraph:!0},{text:"AI Quality Monitoring reviews 100% of conversations, not a sample, so every improvement is based on complete data instead of a spot check.",isParagraph:!0}]},{title:"How does Sobot compare with Intercom, Ada, Zendesk or Salesforce Agentforce?",content:[{text:"Three things set us apart.",isParagraph:!0},{text:"1. We built Sobot specifically for AI Agents, not as an add-on. Most competing platforms were originally designed for human agents, with AI features added later. Sobot started from the opposite direction â AI first.",isParagraph:!0},{text:"2. We treat text and voice as equally important. Most AI-native competitors focus on chat only. If your AI can't handle phone calls, your most expensive channel gets no relief at all.",isParagraph:!0},{text:"3. We staff your account with real Experts, not just software. AI resolution rate doesn't stay high on its own. It needs ongoing human oversight, which is why four types of Experts stay involved throughout.",isParagraph:!0},{text:"Beyond that, Sobot is an official Meta Business Solution Provider for WhatsApp (WhatsApp BSP), has served more than 10,000 companies worldwide, and was among the first AI customer service companies to bring LLMs into customer contact.",isParagraph:!0}]},{title:"How do you keep our data safe when AI Agents use LLMs?",content:[{text:"You control what reaches a model and what an Agent is allowed to do.",isParagraph:!0},{text:"· Data scope â you decide which fields and which knowledge are available to the Agent, and contact data can be accessed through APIs for a task rather than stored in Sobot.",isParagraph:!0},{text:"· Residency â we run regional data centres in the United States, Europe and Singapore.",isParagraph:!0},{text:"· Certification â we hold GDPR, CCPA, ISO 27001, ISO 27701, ISO 9001 and ISO 14001, with a dedicated DPO available for review.",isParagraph:!0},{text:"· Authority â an Agent only performs the actions you have granted, and every one is logged.",isParagraph:!0},{text:"· Deployment â we support private and localised deployment where SaaS isn't acceptable.",isParagraph:!0},{text:"This is worth settling before a pilot rather than during one; our AI Strategy Experts will work through it with you.",isParagraph:!0}]},{title:"Do you have customer case studies with real results?",content:[{text:"Samsung, OPPO, SHEIN, Philips, Dell, Michael Kors, and OPay are among the companies running Sobot AI Agents today. Here's what customers say:",isParagraph:!0},{text:'"Even after our team logs off, customers still get answers â most conversations never even reach a person."',isParagraph:!0},{text:'"Scaling up outbound calls saved us significant cost without hurting the customer experience."',isParagraph:!0},{text:"Reach out and we'll share a case study from your industry, including what Sobot's AI Agents are resolving today and the resolution rate.",isParagraph:!0}]}],"Trial & Purchase":[{title:"How are Sobot AI Agents priced?",content:[{text:"Sobot AI Agents are sold as monthly editions, each with its own starting allowances and product capabilities. Team is $39 a month, Professional is $149, and Enterprise is $499. Every edition includes a set number of automated resolutions and AI credits, and both allowances grow with each step up.",isParagraph:!0},{text:"Past those allowances, there are two ways to top up. Automated resolutions are billed by result at $0.98 each, charged only when an AI Agent resolves the conversation and never when it hands over to a human agent. AI credits come in packs, and the larger packs cost less per credit.",isParagraph:!0},{text:"A free trial comes with 20 resolved conversations and 100 credits, enough to test how AI Agents handle real cases before committing to an edition.",isParagraph:!0}]},{title:"Is there a free trial? Can I book a demo?",content:[{text:"Yes â a 15-day free trial, and demos on request.",isParagraph:!0},{text:"For AI Agents specifically, we suggest starting with the demo: bring three real cases your team handled last week, and we'll show an Agent working through them live. Fifteen minutes of that tells you more than any feature list.",isParagraph:!0},{text:"If you are a non-profit using Sobot for public health or safety work, contact us â we provide the products for free.",isParagraph:!0}]},{title:"How long do Sobot AI Agents take to go live?",content:[{text:"Your first AI Agent on a single channel can usually go live in days, not weeks. What actually takes time isn't the AI itself â it's the integration work and how broad a scope you start with.",isParagraph:!0},{text:"Here's what that typically looks like: in Week 1 and Week 2, we load your knowledge base and start with a narrow, well-defined scope. Next, we connect your systems so Sobot AI Agents can take real actions, not just answer questions. From there, we widen the scope gradually, based on what the conversation logs show is working.",isParagraph:!0}
1,{text:"AI Deployment Experts handle this rollout with your team, and AI Training Experts continue refining things afterward. Going live is really just the starting point, not the finish line.",isParagraph:!0}]}],General:[{title:"What is Agentic AI?",content:[{text:"Agentic AI refers to systems built to pursue a goal, not just respond to a question. Give an Agentic AI a goal, and it breaks the task into steps, uses the right tools and systems to carry them out, checks whether it worked, and adjusts if needed. Human still supervise but don't operate it step by step.",isParagraph:!0},{text:'In customer service, there is the difference between a customer service chatbot that replies "our return window is 30 days" and an AI Agent for customer service that checks the order date, confirms the customer is eligible, generates the return label, and sends it without anyone lifting a finger.',isParagraph:!0},{text:"Here's the simplest test: can it actually finish the task, or can it only talk about it?",isParagraph:!0}]},{title:"What is an AI Agent in customer service?",content:[{text:"An AI Agent handles a customer request from start to finish: understands what the person wants, looks up what it needs, takes the action, and confirms the outcome.",isParagraph:!0},{text:"It works on text â website, app, WhatsApp, social, email â and on voice, answering inbound calls and placing outbound ones.",isParagraph:!0},{text:"What separates it from earlier automation is autonomy. A chatbot follows a path someone designed. An AI Agent decides how to reach the goal, uses your systems along the way, and knows when to hand off to a human agent.",isParagraph:!0}]},{title:"What is the difference between a chatbot and an AI Agent?",content:[{text:"A chatbot responds. An AI Agent resolves.",isParagraph:!0},{text:"A customer support chatbot matches a question to a prepared answer or a configured flow, and hands off anything outside it. An AI Agent for customer service reasons about the request, pulls what it needs from your knowledge and your systems, performs the action, and escalates only when it should.",isParagraph:!0},{text:"In practice the difference shows up in two things: how often the conversation ends resolved rather than transferred, and how much work it takes to support a new scenario.",isParagraph:!0}]},{title:"What is the difference between an AI Copilot and an AI Agent?",content:[{text:"A Copilot helps a person do their job faster. An AI Agent does the job itself.",isParagraph:!0},{text:"A Copilot drafts replies, summarizes conversations, and fills in tickets â but human agents still review and decide. An AI Agent handles the conversation on its own, and only hands off to a person when it actually needs to.",isParagraph:!0},{text:"Both have their place, and most teams use both during the transition. Customer support AI Agents handle front-line conversations, Copilots help the people who handle escalations. Over time, though, less and less work will need a person at all.",isParagraph:!0}]},{title:"What is Generative AI, and how does it relate to conversational AI, RAG, LLMs and NLP?",content:[{text:"· NLP â the foundation: it lets AI interpret and produce human language.",isParagraph:!0},{text:"· Generative AI â models that create new content, rather than classify what already exists.",isParagraph:!0},{text:"· LLMs â large language models: the text-focused branch of generative AI.",isParagraph:!0},{text:"· RAG â retrieval-augmented generation: it retrieves relevant facts from a trusted source, then generates the answer grounded in them. This is what stops a model inventing, and it's the backbone of Sobot AI Agents.",isParagraph:!0},{text:"· Conversational AI â the application layer: systems that hold a dialogue, using all of the above.",isParagraph:!0},{text:"· Agentic AI â the next step: it reasons about a goal, calls systems, and completes the task, rather than just answering.",isParagraph:!0},{text:"For AI customer support, RAG and agentic capability are what decide whether it's useful or merely fluent.",isParagraph:!0}]},{title:"Which large language models (LLMs) do you use?",content:[{text:"Sobot works with all the leading large language models (LLMs) â OpenAI, Anthropic Claude, Amazon Bedrock, DeepSeek, and others. We built the platform to be model-agnostic on purpose: the best model for a given task changes every few months, and you shouldn't have to switch platforms just because you want to switch models.",isParagraph:!0},{text:"On top of whichever model you use, we run our own RAG pipeline against your knowledge base, so answers stay grounded in your actual policies and product data â not just what the model already knows.",isParagraph:!0},{text:"For situations where speed and precision matter more than raw capability, we also use industry-tuned small language models (SLMs). Voice calls are the clearest example: a two-second pause is enough to break the flow of a conversation.",isParagraph:!0}]}
1,{title:"How is AI changing after-sales service in e-commerce?",content:[{text:"Three shifts are already visible.",isParagraph:!0},{text:"· Resolution, not just navigation. Customers used to dig through page after page of a help center just to check if they could return something. Now an AI Agent checks the order, confirms they're eligible, and sends the return label right in the chat.",isParagraph:!0},{text:"· Returns and refunds, handled end to end. This is the highest-volume, most expensive part of after-sales in retail, and it's also the easiest for AI Agents to take on: the rules are clear and the data already lives in your systems.",isParagraph:!0},{text:"· Follow-up that actually happens. Satisfaction surveys, closing the loop on open issues, win-back outreach: the kind of work no team could realistically staff for at scale.",isParagraph:!0},{text:"The measurable result: cost per contact goes down while satisfaction goes up",isParagraph:!0}]}]},Customers:{"Product Solutions":[{title:"Which industries can benefit from Sobot?",content:[{text:"Sobot products are suitable for many industries. And Sobot provides targeted solutions for "},{text:"retail and ecommerce",link:"https://www.sobot.io/retail/"},{text:", "},{text:"financial service",link:"https://www.sobot.io/financial/"},{text:", gaming and entertainment industries."}]},{title:"Which Sobot's product is the most popular with enterprises?",content:[{text:"The popularity of Sobot products varies in different countries.",isParagraph:!0},{text:"In the United States and Europe, enterprises are mostly interested in Sobot "},{text:"Live Chat",link:"https://www.sobot.io/nexus/messaging/"},{text:" and Sobot "},{text:"Ticketing System",link:"https://www.sobot.io/nexus/ticketing/"},{text:".",isParagraph:!0},{text:"In Southeast Asia, Asia Pacific, and the Middle East, enterprises are more likely to use Sobot "},{text:"Voice",link:"https://www.sobot.io/nexus/voice/"},{text:" and Sobot "},{text:"WhatsApp Business API",link:"https://www.sobot.io/nexus/whatsapp/"},{text:"."}]},{title:"What are the common applications of Sobot products in various industries?",content:[{text:"Retail and ecommerce",link:"https://www.sobot.io/retail/"},{text:": product query and personalized recommendation in pre-sales stage; logistics query, invoice issue, refunding in after-sales stage.",isParagraph:!0},{text:"Finance",link:"https://www.sobot.io/financial/"},{text:": account management, financial product recommendation, loan service.",isParagraph:!0},{text:"Gaming and entertainment: account information query, bug reporting, player feedback collection.",isParagraph:!0},{text:"Healthcare: appointment, navigation, initial disease diagnosis.",isParagraph:!0},{text:"Education: admission consultation, course query and tutor query."}]},{title:"Where are Sobot's customers located? Can Sobot support enterprises in Southeast Asia, the United States and Europe?",content:[{text:"Most of Sobot's customers are located in Southeast Asia, the United States and China.",isParagraph:!0},{text:"But Sobot provides services to enterprises around the globe, thus Sobot also has end customers in various regions such as Africa, Europe, and the Middle East."}]},{title:"Does Sobot serve businesses or startups?",content:[{text:"Sobot's contact center solution is suitable for both large businesses and startups.",isParagraph:!0},{text:"For large and medium-sized businesses, Sobot provides all-in-one, intelligent and flexible solution, and specialized KA sales and service team will provide service during the full cycle.",isParagraph:!0},{text:"And for startups and small businesses, Sobot provides secure and cost-effective solution as well as timely service. You can enjoy Sobot's products very quickly."}]},{title:"What's the difference between Sobot and other competitors like Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow and Helpdesk?",content:[{text:"They are also great providers, but they often just focus on a single core product. ",isParagraph:!0},{text:"For example, Zendesk's ticketing is great, Intercom stands out for its intelligence, Genesys only has call center, Gorgias mainly serves Shopify enterprises, Tidio is suitable for small and medium-sized companies, Live Chat does not have call center and its intelligence level is average, Chat Daddy and Sleekflow mainly use WhatsApp API, and Helpdesk only has ticketing.",isParagraph:!0},{text:"But Sobot provides an all-in-one customer contact solution, which integrates all customer channels and communication methods in the same service platform, so that managers do not need to purchase multiple systems to check data separately.",isParagraph:!0},{text:'The second feature of Sobot is the strategically important AI. We have established the Five-AI system since the launch of our "AI-First" strategy in 2024. You can enter the '},{text:"Sobot AI solution",link:"https://www.sobot.io/ai/"},{text:"page for details.",isParagraph:!0},{text:"In addition, Sobot has still other 2 advantages:",isParagraph:!0},{text:"Timely service: You can always find our sales and pre-sales reps, customer success managers, and even product managers anytime.",isParagraph:!0},{text:"Lower price: Sobot's price may only be half or even lower than others without any hidden charges."}]},{title:"Does Sobot allow customization for specific needs?",content:[{text:"Sobot mainly provides the standard version of the existing SaaS products, but we keep updating our product capabilities and will continuously launch various new functions.",isParagraph:!0},{text:"For large projects in "},{text:"retail",link:"https://www.sobot.io/retail/"},{text:", "},{text:"finance",link:"https://www.sobot.io/financial/"},{text:" and government, Sobot may provide customized service.",isParagraph:!0},{text:"You can click on the online consultation at the lower right corner for detailed information."}]}],"Trial & Purchase":[{title:"What is the charging model of your solution? Is there a minimum purchase?",content:[{text:"We mainly charge based on different products, like "},{text:"LiveChat",link:"https://www.sobot.io/nexus/messaging/"},{text:", "},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:", "},{text:"Voice",link:"https://www.sobot.io/nexus/voice/"},{text:", "},{text:"Ticketing",link:"https://www.sobot.io/nexus/ticketing/"},{text:", etc.",isParagraph:!0},{text:"And for "},{text:"WhatsApp",link:"https://www.sobot.io/nexus/whatsapp/"},{text:" we charge based on traffic usage.",isParagraph:!0},{text:"What's more, the pricing varies for different versions, volume of customer conversations, and regions of calls.",isParagraph:!0},{text:"Basically, there is no minimum purchase limitâit's fine even if your team only needs a single seat for one product.",isParagraph:!0},{text:"You can click on the online consultation in the lower right corner for a demo meeting and specific quote."}]},{title:"Do you provide training or any configuration of the system?",content:[{text:"Sobot has a complete delivery and service process. We not only provide comprehensive materials like product function and operation manuals as well as technical docking documents, but also arrange professional personnel to help customers develop usage traning systematically.",isParagraph:!0},{text:"If you're using Sobot's "},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:", AI Agent, and "},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"}
1,{text:", you can also purchase our value-added services-- Sobot's knowledge operation team will help you build a knowledge base and its workflow, and give you periodic diagnosis and advice."}]},{title:"How can I get more details of Sobot's customer cases?",content:[{text:"You can click on the online consultation at the lower right corner to know more customer stories."}]},{title:"How can I see more information about Sobot?",content:[{text:"You can learn about our company information, product applications, and opinions on contact center/customer service in Sobot "},{text:"Blog",link:"https://www.sobot.io/blog/"},{text:".",isParagraph:!0},{text:"If you prefer to look through social media, you can also learn about Sobot in "},{text:"Linkedin",link:"https://www.linkedin.com/company/sobotofficial/posts/"},{text:", "},{text:"Facebook",link:"https://www.facebook.com/SobotTechnology"},{text:", "},{text:"Twitter",link:"https://x.com/Sobot_Official"},{text:", "},{text:"Instagram",link:"https://www.instagram.com/sobot.io/"},{text:" and "},{text:"YouTube",link:"https://www.youtube.com/@Sobot_Official"},{text:"."}]},{title:"Do you have a demo for me to clearly learn about specific product functions?",content:[{text:"Yes. You can "},{text:"book a demo",link:"https://www.sobot.io/demo/"},{text:" meeting, and our sales rep will show you the demo and product details.",isParagraph:!0},{text:"If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials."}]}],General:[]},"About Us":{"Product Solutions":[{title:"Who is Sobot? What are the main products and advantages of Sobot?",content:[{text:"Sobot is a leading provider for contact center solution, also called customer service software or customer support platform.",isParagraph:!0},{text:"We provide various products to help businesses in the following aspects:",isParagraph:!0},{text:"1. Connect customers from all channels, including e-commerce platforms like Amazon and Walmart, social media like Facebook, Instagram, WhatsApp, Line, and WeChat, official websites based on Shopify/WordPress/Wix, as well as Apps, emails, SMS, and more other channels.",isParagraph:!0},{text:"2. Efficiently receive customers in any form and at anytime.",isParagraph:!0},{text:"3. Customer data storage or integration for proactive outreach.",isParagraph:!0},{text:"4. Overall management, including process monitoring, quality inspection and data statistics. Sobot provides over 300 statistical reports with thousands of indicators, which may be the most comprehensive in the industry.",isParagraph:!0},{text:"As you can see, the whole business process of customer contact, reception and management is complete and we can support it all. ",isParagraph:!0},{text:"In addition, Sobot is powerful in AI capabilities, including Omnichannel AI, Scenario-based AI, Multi-faceted AI, Generative AI, and Secure AI.The essence of this Five-AI system is 'human-centred', so we hope the system can be Experience-Led, Easy-to-Use, and Efficiency-Driven ultimately.",isParagraph:!0},{text:"In summary, Sobot provides integrated, omnichannel and intelligent customer service with quicker response and lower price."}]},{title:"What's the difference between Sobot and other competitors like Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow and Helpdesk?",content:[{text:"They are also great providers, but they often just focus on a single core product. ",isParagraph:!0},{text:"For example, Zendesk's ticketing is great, Intercom stands out for its intelligence, Genesys only has call center, Gorgias mainly serves Shopify enterprises, Tidio is suitable for small and medium-sized companies, Live Chat does not have call center and its intelligence level is average, Chat Daddy and Sleekflow mainly use WhatsApp API, and Helpdesk only has ticketing.",isParagraph:!0},{text:"But Sobot provides an all-in-one customer contact solution, which integrates all customer channels and communication methods in the same service platform, so that managers do not need to purchase multiple systems to check data separately.",isParagraph:!0},{text:'The second feature of Sobot is the strategically important AI. We have established the Five-AI system since the launch of our "AI-First" strategy in 2024. You can enter the '},{text:"Sobot AI solution",link:"https://www.sobot.io/ai/"},{text:"page for details.",isParagraph:!0},{text:"In addition, Sobot has still other 2 advantages:",isParagraph:!0},{text:"Timely service: You can always find our sales and pre-sales reps, customer success managers, and even product managers anytime.",isParagraph:!0},{text:"Lower price: Sobot's price may only be half or even lower than others without any hidden charges."}]},{title:"Which industries can benefit from Sobot? Do you have some case studies?",content:[{text:"Sobot's contact center is suitable for a wide range of industries like "},{text:"retail and e-commerce",link:"https://www.sobot.io/retail/"},{text:", "},{text:"finance",link:"https://www.sobot.io/financial/"},{text:", gaming and entertainment, and we offer targeted solutions accordingly. Some well-known enterprises like "},{text:"Samsung",link:"https://www.sobot.io/customers/"},{text:", "},{text:"OPPO",link:"https://www.sobot.io/customers/"},{text:", "},{text:"OnePlus",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Weee!",link:"https://www.sobot.io/customers/"},{text:", "},{text:"MK",link:"https://www.sobot.io/customers/"},{text:", "},{text:"DFS",link:"https://www.sobot.io/customers/"},{text:", "},{text:"OPay",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Plampay",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Lilith",link:"https://www.sobot.io/customers/"},{text:", "},{text:"Mico",link:"https://www.sobot.io/customers/"},{text:", "},{text:"J&T",link:"https://www.sobot.io/customers/"},{text:", "},{text:" are all Sobot's customers."}]},{title:"Does Sobot serve businesses or startups?",content:[{text:"Sobot's contact center solution is suitable for both large businesses and startups.",isParagraph:!0},{text:"For large and medium-sized businesses, Sobot provides all-in-one, intelligent and flexible solution, and specialized KA sales and service team will provide service during the full cycle.",isParagraph:!0},{text:"And for startups and small businesses, Sobot provides secure and cost-effective solution as well as timely service. You can enjoy Sobot's products very quickly."}]},{title:"Where are Sobot's customers located? Can Sobot support enterprises in Southeast Asia, the United States and Europe?",content:[{text:"Most of Sobot's customers are located in Southeast Asia, the United States and China.",isParagraph:!0},{text:"But Sobot provides services to enterprises around the globe, thus Sobot also has end customers in various regions such as Africa, Europe, and the Middle East."}]}],"Trial & Purchase":[{title:"Do you have a demo for me to clearly learn about specific product functions?",content:[{text:"Yes. You can "},{text:"book a demo",link:"https://www.sobot.io/demo/"},{text:" meeting, and our sales rep will show you the demo and product details.",isParagraph:!0},{text:"If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials."}]},{title:[{text:"Does Sobot provide a "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"? Can I "},{text:"book for a demo",link:"https://www.sobot.io/demo/"},{text:" meeting?"}],content:[{text:"Yes, you can register now to have a 15-day "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:" of all products.",isParagraph:!0},{text:" You can also click on the online consultation at the lower right corner to "},{text:"book a demo",link:"https://www.sobot.io/demo/"},{text:" meeting for more details."}]},{title:"What is the charging model of Sobot? How can I buy your products?",content:[{text:"The pricing varies for different versions, volume of customer conversations, and regions of calls.",isParagraph:!0},{text:"You can click on the online consultation in the lower right corner for a demo meeting and specific quote."}]},{title:"How can I contact Sobot?",content:[{text:"Online consultation: You can click on the online consultation interface at the lower right corner, and our human agents will be 24/7 avaiblable for you.",isParagraph:!0},{text:"Email: You can send your inquiries to our email: [email protected]. We'll contact you as soon as possible within 24 hours.",isParagraph:!0},{text:"If you prefer to look through social media, you can also contact us in "},{text:"Linkedin",link:"https://www.linkedin.com/company/sobotofficial/posts/"},{text:", "},{text:"Facebook",link:"https://www.facebook.com/SobotTechnology"},{text:", "},{text:"Twitter",link:"https://x.com/Sobot_Official"},{text:", "},{text:"Instagram",link:"https://www.instagram.com/sobot.io/"},{text:" and "},{text:"YouTube",link:"https://www.youtube.com/@Sobot_Official"},{text:"."}]},{title:"How can I see more information about Sobot?",content:[{text:"You can learn about our company information, product applications, and opinions on contact center/customer service in S
1obot "},{text:"Blog",link:"https://www.sobot.io/blog/"},{text:".",isParagraph:!0},{text:"If you prefer to look through social media, you can also learn about Sobot in "},{text:"Linkedin",link:"https://www.linkedin.com/company/sobotofficial/posts/"},{text:", "},{text:"Facebook",link:"https://www.facebook.com/SobotTechnology"},{text:", "},{text:"Twitter",link:"https://x.com/Sobot_Official"},{text:", "},{text:"Instagram",link:"https://www.instagram.com/sobot.io/"},{text:" and "},{text:"YouTube",link:"https://www.youtube.com/@Sobot_Official"},{text:"."}]}],General:[]},Voicebot:{"Product Solutions":[{title:"What are Sobot's Voice AI Agents?",content:[{text:"Sobot Voice AI Agents are AI Agents that talk to your customers over the phone: Inbound AI Agents answer the calls that come in, and Outbound AI Agents place the calls that go out.",isParagraph:!0},{text:"They hold a natural phone conversation, work out what the caller actually needs, pull the information from your systems, finish the task, and hand the call to a person when one is needed. Callers never work through a menu tree, wait on hold music, or have to phrase things a certain way to be understood.",isParagraph:!0},{text:"Both run on Nexus Voice, the same voice infrastructure your human team already uses, and both draw on the same knowledge base and customer profiles as your Messaging AI Agents.",isParagraph:!0}]},{title:"Do Sobot Voice AI Agents support both inbound and outbound calls?",content:[{text:"Yes. Sobot Voice AI Agents cover both, with a dedicated AI Agent type for each, because answering a call and placing one are different jobs.",isParagraph:!0},{text:"Inbound AI Agents handle incoming calls: they understand the request in natural speech, look up the account or order, resolve the issue, and transfer to a person when needed. Outbound AI Agents handle outgoing calls: they send reminders and confirmations, deliver notifications, run satisfaction surveys, and follow up on sales at scale.",isParagraph:!0},{text:"Most customers run both. The two share the same phone numbers and the same knowledge base.",isParagraph:!0}]},{title:"How do Sobot's Voice AI Agents compare with Zendesk, Intercom and Gorgias?",content:[{text:"All four platforms offer a voice workspace for human agents. The difference is what the AI does on the phone.",isParagraph:!0},{text:"Zendesk and Intercom both have a voice AI that answers incoming calls, and Gorgias keeps its AI on text channels. None of the three places outbound calls with AI, so none of them can reach a customer first. Sobot covers both directions: Inbound AI Agents answer the calls that come in, Outbound AI Agents place the calls that go out, and both speak multiple languages.",isParagraph:!0},{text:"The deeper difference is architectural. The other three added voice AI to products built for human agents. Sobot was built for AI Agents from the ground up, so Voice AI Agents and Messaging AI Agents share one knowledge base, one set of customer profiles, and one set of reports. A customer who called yesterday and messages today is recognized as the same person.",isParagraph:!0}]},{title:"What technology is behind Sobot's Voice AI Agents?",content:[{text:"Sobot Voice AI Agents run on a conversational AI customer support stack with four layers. Automatic speech recognition turns what the caller says into text, natural language understanding works out what they mean, large language models reason through the request and generate the reply, and text-to-speech turns that reply back into speech. The stack handles multiple languages and reads the caller's sentiment as the conversation goes on.",isParagraph:!0},{text:"At the model layer, we connect to leading providers, including OpenAI, Anthropic, Amazon Bedrock, and DeepSeek, and we run our own RAG pipeline over your knowledge base. Where latency matters, we use smaller models tuned for specific industries: on a phone call, a two-second pause is the difference between a conversation that feels natural and one that feels robotic.",isParagraph:!0},{text:"For voices, our Voice Cloning Service lets your Voice AI Agents speak in a brand voice you choose.",isParagraph:!0}]},{title:"What are good use cases for Voice AI Agents in retail?",content:[{text:"Outbound AI Agents handle the calls you initiate: announcing new products, promoting a sale, confirming orders and sending reminders, giving delivery updates, verifying identity, running satisfaction surveys, checking in with members, flagging points that are about to expire, and winning back customers who have gone quiet.",isParagraph:!0},{text:"Inbound AI Agents handle the calls customers make: checking order status, tracking a delivery, answering questions about a promotion, starting a return, and looking up store hours or stock.",isParagraph:!0},{text:"Which of these pay off depends on your price point, your mix of online and offline sales, and your margins. Tell us your scenario and we will tell you where a Voice Agent is worth the cost, and where a message would do the job better.",isParagraph:!0}]},{title:"Can Voice AI Agents work with the customer data in our CRM?",content:[{text:"Yes. Voice AI Agents need that access to be useful at all.",isParagraph:!0},{text:"Voice AI Agents read from your CRM, ERP, or order system through its API, so there is no import step to run and no list that goes out of date. That same connection is what lets a Voice Agent resolve the request instead of just talking about it: it can check a real order and confirm a real appointment.",isParagraph:!0},{text:"Because the data is read where it lives rather than copied, Sobot does not store it. Sobot follows the data protection and information security regulations of the markets we operate in.",isParagraph:!0}]},{title:"Can a Voice Agent transfer the call to a human agent?",content:[{text:"Yes. You set the conditions for a handover: a specific intent, a sentiment threshold, a direct request from the caller, or a case type you would rather a person handled.",isParagraph:!0},{text:"The transfer carries the context with it. Your human agent picks up already knowing what has been said and what the caller wants, so nobody has to start the conversation over. When a live transfer is not possible, the Voice Agent records what customers want and how they prefer to be reached, then schedules the follow-up for your team.",isParagraph:!0}]},{title:"Can Sobot Voice AI Agents send a follow-up message after a call?",content:[{text:"Yes. You define the rules, and whenever a call ends in a given outcome, Sobot sends the follow-up message automatically: over SMS through Nexus International SMS, or over WhatsApp through Nexus for WhatsApp.",isParagraph:!0},{text:"Customers use this most often for confirmations, payment links, and appointment details. The call gets agreement, and the message gives the customer something to keep.",isParagraph:!0}]},{title:"Do Outbound AI Agents tag customers after a call? How do we see the results?",content:[{text:"Yes, and the tags are often worth more than the calls themselves.",isParagraph:!0},{text:"For every call, your Outbound Agent records the full conversation, tracks how long it ran, extracts ke
1ywords, and rates the customer's intent on a scale you define: strong interest, needs follow-up, not interested, and so on. You can rename the categories and change the levels to match how your sales team actually qualifies leads.",isParagraph:!0},{text:"Across a whole campaign, you get connection rates, average call length, how intent is distributed, and breakdowns by segment. Insights shows you which parts of the campaign worked and which did not, so the next round of outreach is better targeted than the last.",isParagraph:!0}]},{title:"Do you provide phone numbers for AI outbound calling?",content:[{text:"Yes. Sobot supplies phone numbers, and our coverage is worldwide.",isParagraph:!0},{text:"One thing to know before you plan around it: in many countries, calls placed by AI face stricter rules on numbers and routing than calls placed by people, and those rules vary by market and by what you are calling about. Tell us which markets you need to reach, and we will confirm what is workable there before you commit to anything.",isParagraph:!0}]},{title:"Do you have customer case studies with real results?",content:[{text:"Philips, Dell, and SHEIN are among the companies running Sobot Voice AI Agents. Here is what they tell us.",isParagraph:!0},{text:'"Calling at this scale used to be expensive. Now it costs us far less with Sobot Voice AI Agents, and customers still come away with a good experience."',isParagraph:!0},{text:'"Repetitive questions, confirmations, reminders: the Voice AI Agents handle all of it, so our team never sees those calls."',isParagraph:!0},{text:"Ask us for a case study from your industry, and we will play you a recording of a real call.",isParagraph:!0}]}],"Trial & Purchase":[{title:"Is there a free trial?",content:[{text:"Yes. Sobot Voice AI Agents come with a 15-day free trial. Sign up or book a demo, and we will build a Voice Agent around one of your real scenarios, so you can hear it handle a call instead of reading about what it does.",isParagraph:!0}]},{title:"How are Voice AI Agents priced?",content:[{text:"What you pay depends on what you use Voice AI Agents for and how many calls you make. Calls themselves are billed as an Inbound Call Fee or an Outbound Call Fee, and the rate for each depends on the country you are calling. Phone numbers are quoted separately.",isParagraph:!0},{text:"For the AI itself, you have two options: buy an AI Credits Package and draw down usage from it, or take a Resolution Package and pay only for calls the Voice Agent resolves.",isParagraph:!0},{text:"Send us your call volumes and the countries you need to reach, and we will put together a real quote.",isParagraph:!0}]},{title:"Do you provide training and setup?",content:[{text:"Yes. This is what Sobot Experts are for, and it is the part most vendors leave to you.",isParagraph:!0},{text:"Four roles cover the work. AI Strategy Experts decide which calls your Voice AI Agents should take. AI Deployment Experts build the Voice AI Agents and connect them to your systems. AI Training Experts tune the prompts, the knowledge base, and the voice until the Voice AI Agents hold up on real calls. Operations Experts then sit down with you to review live conversations and keep improving the results.",isParagraph:!0},{text:"You also get full documentation, covering both feature and operation manuals and integration guides, plus hands-on training for your team. Going live is not the end of the work with AI. It is where the work starts.",isParagraph:!0}]},{title:"Which regions does Sobot support, and can you cover Southeast Asia, the US, or Europe?",content:[{text:"Yes to all three. Most Sobot customers are in Southeast Asia and the United States, and we support enterprises worldwide, including Europe, the Middle East, Africa, and Latin America. Sobot runs as a single AI customer support platform across all of these markets, so a company operating in several of them works from one system rather than one deployment per region.",isParagraph:!0},{text:"Voice needs one extra check. Whether we can cover a given country depends on whether phone lines and numbers are available there. Tell us which countries you need, and we will c
1onfirm what is possible before you plan around it.",isParagraph:!0}]}],General:[{title:"What is an AI Voice Agent?",content:[{text:"An AI Voice Agent is an AI Agent for customer service that works over the phone. It listens to the caller, works out what they mean, retrieves what it needs from your systems, takes the action, and speaks the result back. When a case needs a person, it hands the call to a human agent.",isParagraph:!0},{text:"It runs on speech recognition, natural language understanding, large language models, and text-to-speech. What separates it from earlier voice automation is not how good the speech sounds. It is that the AI Voice Agent decides what to do next, rather than following a path someone scripted in advance.",isParagraph:!0},{text:"Typical work includes answering support calls, confirming appointments and sending reminders, delivering notifications, running surveys, and qualifying sales leads.",isParagraph:!0}]},{title:"What is the difference between a voicebot and an AI Voice Agent?",content:[{text:"A voicebot follows a script you wrote for it. It recognizes speech, matches what it hears to a branch you configured, and reads back the line prepared for that branch. It works, but only along the paths someone mapped out in advance.",isParagraph:!0},{text:"An AI Voice Agent reasons instead. It works out what the caller wants even when they ask in a way nobody anticipated, decides which step to take next, calls your systems to carry it out, and adjusts when the conversation goes somewhere unexpected. This is what separates customer support AI Agents from scripted automation.",isParagraph:!0},{text:"In practice, the difference shows up in two numbers: how often a call ends resolved rather than transferred, and how much work it takes to add a new scenario.",isParagraph:!0}]},{title:"What is the difference between inbound and outbound Voice AI Agents?",content:[{text:"Inbound AI Agents answer the calls customers make. They handle questions, look up accounts, take bookings, check order status, and help with self-service tasks. Callers never sit in a queue for routine requests, and when a case is genuinely complex, the Inbound Agent passes it to a human agent with the context attached.",isParagraph:!0},{text:"Outbound AI Agents place the calls you initiate. They send notifications and confirmations, remind customers about payments and appointments, run surveys and market research, and follow up on sales. They keep the same quality across high volumes, and they hand over the contacts worth a human conversation.",isParagraph:!0},{text:"The two do different jobs, so Sobot builds them as two products rather than one switch. Choosing between them is one of the first decisions teams make when they set up AI Agent customer support.",isParagraph:!0}]},{title:"What is the difference between an AI Voice Agent and IVR?",content:[{text:"IVR routes calls. An AI Voice Agent resolves them.",isParagraph:!0},{text:"IVR plays recorded prompts and reads keypad input: press 1 for orders, press 2 for returns. It is cheap and predictable, and few callers enjoy using it. It earns its place when call volume is high and the questions behind those calls are simple.",isParagraph:!0},{text:"An AI Voice Agent lets callers say what they want in their own words, then handles it. There is no menu to work through, and routine requests never need a transfer. Setting one up costs more than building an IVR tree, but the automation is real: an AI Voice Agent removes calls from the queue instead of sorting them into it.",isParagraph:!0},{text:"Retail, financial services, and gaming customers increasingly replace IVR with AI Voice AI Agents outright. Whether that is right for you depends on the mix of calls you get, and among the customer service AI tools available, IVR still fits some of them. Tell us your call mix and we will say so plainly.",isParagraph:!0}]},{title:"How do I evaluate an AI Voice Agent?",content:[{text:"These are the seven questions worth asking any vendor, based on what we have learned building and running AI Voice AI Agents ourselves.",isParagraph:!0},{text:"1. Resolution, not recognition. Speech accuracy is the baseline everyone meets. Ask what percentage of calls end resolved without a transfer.",isParagraph:!0},{text:"2. Latency. More than about two seconds of silence and the caller assumes the line has dropped. Ask to hear a live call rather than an edited recording.",isParagraph:!0}
1,{text:"3. Language and accent coverage. Ask whether it covers the markets you actually operate in, not the ones on the vendor's roadmap.",isParagraph:!0},{text:"4. Ability to act. Can it read and write to your order, account, and booking systems, or can it only talk about them?",isParagraph:!0},{text:"5. Handover quality. When it transfers a call, does the human agent get the full context?",isParagraph:!0},{text:"6. Compliance and stability. Ask about data protection, the calling regulations in your target markets, and uptime.",isParagraph:!0},{text:"7. Who tunes it afterwards. AI Voice AI Agents drift as your products and policies change. Ask who reviews real calls with you, and how often.",isParagraph:!0},{text:"Sobot answers all seven. The last one is why Sobot Experts are part of the product rather than an add-on, and it is the question most AI customer service companies are least prepared for.",isParagraph:!0}]}]},Retail:{"Product Solutions":[{title:"What are the applications of Sobot retail & e-commerce solution?",content:[{text:"1. Pre-sales Consultation: Quickly answer customers' questions about products, promotions, inventory, etc., and enhance customers' purchasing intention.",isParagraph:!0},{text:"2. In-sales support: Assist customers in completing the order, payment, coupon use and other operations, reducing the shopping cart abandonment rate.",isParagraph:!0},{text:"3. After-sales service: Handle after-sales issues such as fault repair, return and exchange, logistics enquiry, order modification, etc. to enhance customer satisfaction.",isParagraph:!0},{text:"4. Membership operation: Support accurate member marketing and loyalty management through proactive care, operation and data analysis.",isParagraph:!0},{text:"5. Promotional activity support: Sobot contact center solution for retail & e-commerce can respond to the high volume of consultations, and proactively launch marketing activities during e-commerce promotions to ensure customer experience and improve sales volume.",isParagraph:!0}]},{title:"What are the highlights of Sobot retail & e-commerce contact center solution?",content:[{text:"1. Omni-channel customer interaction",isParagraph:!0},{text:"· Support multi-channel access such as website, app, mini program, email, phone, etc., and unify the management of customer inquiries.",isParagraph:!0},{text:"· Integrate e-commerce platforms such as Amazon and Walmart, as well as website builders like Shopify. Sobot contact center solution ensure that customer data and order data can be quickly and clearly transmitted.",isParagraph:!0},{text:"· Realize seamless switching among different channels to enhance customer experience.",isParagraph:!0},{text:"2."},{text:"AI Agent",link:"https://www.sobot.io/ai/"},{text:"/"},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:"/"},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:"/"},{text:"AI Copilot",link:"https://www.sobot.io/ai/"},{text:"-- multiple intelligent products and capabilities",isParagraph:!0},{text:"· 24/7 online, respond quickly to customer inquiries and solve common problems.",isParagraph:!0},{text:"· Supports Natural Language Processing (NLP) and adopts the latest LLMs to accurately understand customer intentions and provide personalized services.",isParagraph:!0},{text:"· Automatically recommend products and promotions to improve sales conversion rate.",isParagraph:!0},{text:"· Support both online and voice channels, and support both service and marketing in the retail & e-commerce industry.",isParagraph:!0},{text:"3. Collaborate with human agents",isParagraph:!0},{text:"· When retail & e-commerce chatbot encounters difficult problems that cannot be solved, it will transfer to human agents automatically.",isParagraph:!0},{text:"· Provide human agent workbench, integrating customer history recording and order information to improve human agents' work efficiency.",isParagraph:!0},{text:"4. Customer data analysis and insights",isParagraph:!0},{text:"· Analyse customer behaviours, preferences and feedback in real-time and generate visual reports.",isParagraph:!0},{text:"· Optimize marketing strategies, product recommendations and service process through data insights.",isParagraph:!0},{text:"5. Personalized marketing and recommendation",isParagraph:!0},{text:"· Give product purchasing guidance, automatic recommendations and promotion information based on customer profiles and historical behaviors.",isParagraph:!0},{text:"· Support proactive marketing to attract customers through online pop-ups, SMS, WhatsApp, social media messages and telephone communication.",isParagraph:!0},{text:"6. Seamless integration and expansion",isParagraph:!0},{text:"· Support seamless integration with CRM, ERP and order systems of retail and e-commerce enterprises.",isParagraph:!0},{text:"· Provide open APIs for enterprises' extension and development based on the Sobot contact center platform.",isParagraph:!0},{text:"· Provide open APIs for enterprises' extension and development based on the Sobot contact center platform for retail & e-commerce.",isParagraph:!0}]},{title:"What sets Sobot's contact center solution apart from Gorgias, Tidio, Zendesk, and Amazon Connect?",content:[{text:"Gorgias, Tidio, Zendesk, and Amazon Connect are excellent contact center solution providers, but Sobot offers distinct advantages in terms of customer scope, integration, and AI capabilities:",isParagraph:!0},{text:"1. Broader customer base and channel integration:",isParagraph:!0},{text:"· Gorgias and Tidio primarily support Shopify, Magento, and self-built websites.",isParagraph:!0},{text:"· Amazon Connect mainly serves Amazon sellers.",isParagraph:!0},{text:"· Zendesk focuses on large offline retailers, often requiring extra IT development for integrations.",isParagraph:!0},{text:"· In comparison, Sobot seamlessly integrates with e-commerce platforms such as Amazon, Walmart, TikTok, Shopify, and independent websites with no code. We provide unified management of orders, returns, and customer inquiries for retail and e-commerce enterprises.",isParagraph:!0},{text:"2. Comprehensive AI and application coverage:",isParagraph:!0},{text:"Sobot offers a wider range of intelligent contact center solutions, including chatbots, voicebots, AI agents, AI copilots, and robust automation tools. These cover comprehensive scenarios across retail and e-commerce, improving both after-sales efficie
1ncy (e.g., reporting faults and repairs/logistics inquiries/returns and exchanges, etc.), and proactive marketing across multiple channels.",isParagraph:!0},{text:"3. Additional competitive advantages:",isParagraph:!0},{text:"· Timely service: Sobot's teams (sales, pre-sales, customer success, product managers) offer prompt, personalized service to ensure successful implementation.",isParagraph:!0},{text:"· Lower price: Sobot's price may be only 1/2 or even lower than others, and contains no hidden charges.",isParagraph:!0},{text:"We welcome you to experience Sobot contact center solution for retail firsthandâactions speak louder than words.",isParagraph:!0}]},{title:"Can Sobot retail & e-commerce solution integrated with Amazon or Walmart?",content:[{text:"Of course! ",isParagraph:!0},{text:"Sobot can be integrated with both Amazon email and Walmart email. We also support product "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:", you can click on the online consultation at the lower right corner to apply for a demo meeting."}]},{title:"Can Sobot retail & e-commerce solution integrated with websites built on Shopify?",content:[{text:"Certainly.",isParagraph:!0},{text:"Sobot has already connected with Shopify. You can find and download Sobot App in the Shopify App Store. All customer and order information can be displayed in your agents' workbench thanks to the connection.",isParagraph:!0},{text:"There are also Wordpress, wix, etc. Regardless of the website builders, you can always use Sobot by simply deploying code.",isParagraph:!0}]},{title:"How does Sobot retail & ecommerce contact center solution improve customer satisfaction in after-sales stage?",content:[{text:"Sobot's after-sales service in the retail and e-commerce industry is very complete, running through various stages of access, reception, collaboration, feedback and return visits.",isParagraph:!0},{text:"Take the repair service in the intelligent manufacturing industry as an example:",isParagraph:!0},{text:"1. Omni-channel access: Sobot retail & e-commerce contact center solution integrates official website (self-built website or website built on third-party platforms such as Shopify), App, e-commerce platforms (Amazon, Walmart, TikTok), social media (WhatsApp, Facebook, WeChat, etc.) ...... No matter where customers come from, the messages can be unified into the Sobot platform.",isParagraph:!0},{text:"2. AI-enabled: The solution supports both online and"},{text:"Voice",link:"https://www.sobot.io/nexus/voice/"},{text:"channels, and AI"},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:"can receive customers independently or assist human agents, thus giving faster and more accurate responses to customers, supporting agents and management.",isParagraph:!0},{text:"3. Team collaboration: The solution not only directly supports frontline agents, but also supports their collaboration with second-line agents and physical shops through ticketing system to address customers' issues.",isParagraph:!0},{text:"4. Feedback and return visit: After the service, you can automatically trigger or manually initiate satisfaction research and customer return visit to get customers' feelings and feedback.",isParagraph:!0},{text:"Sobot has abundant cases of after-sales service in the retail and ecommerce industry, like"},{text:" OPPO, Sumsung, Shein, Philips, Michael Kors, Tineco ",link:"https://www.sobot.io/customers/"},{text:"and more. Welcome to have a"},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"and communicate for more details."}]},{title:"How can Sobot help retail & e-commerce businesses attract customers and boost conversion rates through proactive marketing?",content:[{text:"Sobot all-in-one contact center solution enhances both customer service and marketing capabilities for retail & e-commerce:",isParagraph:!0},{text:"1. Multiple reach ways: Through multiple channels and methods such as WhatsApp, SMS, social media, voicebot, etc., enterprises can send personalized promotional messages and updates to customers regularly to maintain customer engagement and increase conversion rate.",isParagraph:!0}
1,{text:"2. Customer subdivision: Divide customers according to their purchasing behaviours and preferences, marking and classifying different customers to support the development of marketing strategies.",isParagraph:!0},{text:"3. Intelligent workflow: Reduce manual operations through automated workflows to improve operational efficiency and ensure efficient execution of marketing campaigns.",isParagraph:!0},{text:"As "},{text:"the official BSP of Meta and WhatsApp",link:"https://www.sobot.io/nexus/whatsapp/"},{text:", Sobot has higher qualification and priority resources to help retail and ecommerce companies. And intelligent products and capabilities such as AI Agent, Chatbot, Voicebot, AI Copilot, etc. can fully improve efficiency and ensure quality of marketing.",isParagraph:!0}]},{title:"Do you have some specific cases? How about the effect of your customers?",content:[{text:"Samsung, Shein, Philips, Michael Kors, Tineco, Apier ",link:"https://www.sobot.io/customers/"},{text:"and more benefited from Sobot e-commerce & retail solution.",isParagraph:!0},{text:"And customers give us positive feedback:",isParagraph:!0},{text:'"By partnering with Sobot, we give our shoppers a data-driven personalized experience at scaling, driving more revenue, increasing their retention, and saving service costs."',isParagraph:!0},{text:"\"It is highly efficient to construct shoppers' prospective and after-sales services with Sobot"},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:'and our agents have time to handle complex issues. The Net Promoter Score(NPS) increased to 78."'}]}],"Trial & Purchase":[{title:[{text:"How do you charge for Sobot retail & e-commerce solution? Can I have a "},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"?"}],content:[{text:"Different ecommerce companies face different issues, thus using different products and solutions. You can contact us for further communication and talk about the price later.",isParagraph:!0},{text:"We support product"},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"and testing, you can click on the online consultation at the lower right corner to apply for a demo meeting, and we can give you a customized solution based on your business situation."}]},{title:"Our businesses are complicated, can Sobot provide customized solution for us?",content:[{text:"Sobot mainly provides the standard version of the existing SaaS products, but we keep updating our product capabilities monthly and will continuously launch various new functions.",isParagraph:!0},{text:"We also understand that many retail and ecommerce enterprises and large organizations have some personalized requirements, including the aspects of channels, internal systems, statistical reports and so on. If these requirements are important and general, we can consider launching relevant functions in advance and providing some customized functions.",isParagraph:!0},{text:"You can click on the online consultation at the lower right corner to have a detailed communication with us.",isParagraph:!0}]},{title:"Does Sobot serve businesses or startups?",content:[{text:"Sobot retail & e-commerce contact center solution is suitable for both large businesses and startups.",isParagraph:!0},{text:"For large and medium-sized businesses, Sobot provides all-in-one, intelligent and flexible solution, and specialized KA sales and service team will provide service during the full cycle.",isParagraph:!0},{text:"And for startups and small businesses, Sobot provides secure and cost-effective solution as well as timely service. You can enjoy Sobot's products very quickly.",isParagraph:!0}]},{title:"Do you have a demo for me to clearly learn about specific product functions?",content:[{text:"Yes. You can"},{text:"book a demo",link:"https://www.sobot.io/demo/"},{text:"meeting, and our sales rep will show you the demo and product details."},{text:"If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials.",isParagraph:!0}]},{title:"Can you tell more about Sobot's excellent delivery and service?",content:[{text:"Sobot's delivery and service are really great! Service is crucial, as it ensures our solution can be fully integrated
1with your businesses, and makes sure problems can really be solved. Sobot has been widely recognized in this aspect.",isParagraph:!0},{text:"Sobot ensures quick response. You can quickly find us when you're in need.",isParagraph:!0},{text:"Sobot"},{text:"provides full-cycle service",link:"https://www.sobot.io/deliver/"},{text:". You can contact our professional team, including sales, pre-sales, customer success manager, and product manager. We promise to serve our customers during the whole process."},{text:"Sobot offeres quality products. If you purchase Sobot"},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:", AI Agent, and"},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:", you can also purchase our value-added services-- Sobot's knowledge operation team will help you build a knowledge base and its workflow, and give you periodic diagnosis and advice."}]}],General:[{title:"What is CX in retail & e-commerce industry?",content:[{text:"CX in the retail and ecommerce industry refers to the overall experience that customers gain in their interactions with retail brands, covering every stage from understanding the products, purchasing, using to after-sales service. A good customer experience can help retailers win customer loyalty and enhance competitiveness.",isParagraph:!0}]},{title:"What is the retail customer journey?",content:[{text:"The retail customer journey is a complete process that customers go through from the initial purchasing awareness and needs to the completion of the purchasing and subsequent interactions. It covers all stages of customers' interactions with a brand, including awareness, interest, evaluation, purchase, usage and loyalty.",isParagraph:!0},{text:"1. Awareness: It refers to the stage when customers first learn about a brand or its products. Retail and ecommerce enterprises usually introduce their brands to customers through advertising, social media, review platforms and other channels, struggling to leave a good first impression.",isParagraph:!0},{text:"2. Interest: In this stage, customers become interested in the brand or products and start to learn more about it. Retail and ecommerce enterprises can provide valuable content through blogs, videos, social media, etc. And they can also provide differentiated and personalized content if there are customer profile insights and data.",isParagraph:!0},{text:"3. Evaluation: In this stage, customers assess whether the brand or products meet their needs. The key in this stage is to provide detailed and accurate product information, help customers compare different products or brands, and provide trial and sample testing.",isParagraph:!0},{text:"4. Purchase: In this stage, customers decide to buy the products. It is recommended to provide a variety of purchase channels, and to ensure that the purchasing process is simple and fast. Enterprises should provide a variety of payment methods to ensure payment security.",isParagraph:!0},{text:"5. Use (Usage): In this stage, customers start to use the products. And the using guidance, after-sales service support, feedback collection are very important.",isParagraph:!0},{text:"6. Loyalty: In this stage, customers become loyal to the brand, repeat purchases and recommended it to others. Enterprises can consider designing a loyalty program that encourages customers to repurchase by means of giving points, rewards, etc., and ensure providing high-quality, proactive and continuous interactions and services.",isParagraph:!0}]},{title:"How to provide great customer service in the retail industry?",content:[{text:"In the retail & e-commerce industry, providing exceptional customer service is crucial for driving satisfaction and sales. Here are 5 key strategies:",isParagraph:!0},{text:"1. Ensure convenience: Ensure simiple and quick purchasing process through one-click ordering, multiple payment methods, and fast delivery. Support omnichannel shopping (online mall, app, physical stores).",isParagraph:!0},{text:"2. Provide personalized service: Provide customized recommendations and services based on customers' purchase history, browsing behaviour and preferences. For example, retailers can recommend relevant products or send personalized promotional information to customers.",isParagraph:!0},{text:"3. Ensure consistent experience: Provide consistent product information, prices and services across all channels (online and offline). For example, customers can order online, return or pick up offline.",isParagraph:!0},{text:"4. Keep interaction and engagement: Maintain interactions with customers through social media, membership programs, events, etc. For example, retailers can organize offline experience activities or online live promotions.",isParagraph:!0},{text:"5. Enhance after-sales service: Provide fast and efficie
1nt after-sales support, such as returns and exchanges, and repair services. Retail enterprises can provide online customer service, telephone support or in-store service.",isParagraph:!0}]},{title:"How can AI be used in retail & e-commerce?",content:[{text:"The application of AI in the retail industry is profoundly changing the operation way, customer experience and business model of retail and ecommerce companies. Sobot has some detailed suggestions here:",isParagraph:!0},{text:"1. Personalized recommendation and shopping guide: Recommend relevant products based on customers' behaviour data.",isParagraph:!0},{text:"2."},{text:"AI Agent ",link:"https://www.sobot.io/ai/"},{text:","},{text:"Chatbot ",link:"https://www.sobot.io/agents/messaging/"},{text:","},{text:"Voicebot ",link:"https://www.sobot.io/agents/voice/"},{text:": Handle customer inquiries, order enquiries, returns and exchanges.",isParagraph:!0},{text:"3. Omnichannel integration: Integrate online and offline data to provide a seamless shopping experience.",isParagraph:!0},{text:"4. Inventory management and forecasting: Forecast customers' demands to optimize inventory.",isParagraph:!0},{text:"5. Dynamic pricing: Adjust product prices in real time to maximize revenue.",isParagraph:!0},{text:"6. Visual search and virtual fitting: Enhance the shopping experience through image recognition or AR technology.",isParagraph:!0},{text:"7. Customer behaviour analysis: Analyze customer data to understand their demands and behaviour patterns.",isParagraph:!0},{text:"8. Automated warehousing and logistics: Optimize warehouse management and logistics delivery efficiency.",isParagraph:!0},{text:"9. Loss prevention and security management: Monitor in-store behaviours to prevent the loss of products.",isParagraph:!0},{text:"Furthermore, with Sobot contact center solution, you can provide seamless, high-quality customer support for your retail and e-commerce businesses. Contact us today to transform your retail customer experience!",isParagraph:!0}]}]}
1,FinancialService:{"Product Solutions":[{title:"What's the core of Sobot financial service solution?",content:[{text:"Sobot can provide service plus marketing customer contact center solution to different types of financial service enterprises, such as banking and capital markets, digital assets exchanges, payment companies and more. It covers the full cycle of customers' engagement:",isParagraph:!0},{text:"1. Reach your customers at scale",isParagraph:!0},{text:"Use AI to collect leads and send promotional messages to customers through channels like WhatsApp and SMS.",isParagraph:!0},{text:"2. Calls to action that converts",isParagraph:!0},{text:"Engage customers with personalized promotions and timely notifications to boost conversion.",isParagraph:!0},{text:"3. Rewards for building loyalty and increasing repurchase",isParagraph:!0},{text:"Collect feedback regularly and reward loyal customers to enhance stickiness.",isParagraph:!0},{text:"4. Distinguished customer support for CSAT",isParagraph:!0},{text:"Integrate customer data comprehensively and use AI chatbot to provide personalized support.",isParagraph:!0}]},{title:"What are Sobot's advantages over Zendesk, Genesys, Avaya, Sleekflow and Wiz AI?",content:[{text:"They are also great providers, but they often just focus on a single core product: Zendesk in ticketing, Genesys and Avaya in call centers, Sleekflow in WhatsApp API, and Wiz AI in voicebots. ",isParagraph:!0},{text:'However, Sobot\'s core advantage is its "All-in-One" contact center solution. Whether for online chat or voice, intelligent bot or human agents, service or marketing, Sobot can always provide a complete solution to help you with the building or upgrading of your customer contact platform, making it more secure, stable and efficient.',isParagraph:!0},{text:"Besides, Sobot still has 4 advantages that cannot be ignored by enterprises in financial service industry:",isParagraph:!0},{text:"1. Timely service: You can always find our sales, pre-sales, customer success managers and even product managers at any time.",isParagraph:!0},{text:"2. Lower price: Sobot's price may be only 1/2 or even lower than others, and does not contain any hidden charges.",isParagraph:!0},{text:"3. Multiple modes: Sobot supports SaaS, localization and more delivery modes. And we can support large and medium-sized enterprises, as well as startups and small and micro enterprises.",isParagraph:!0},{text:"4. Abundant cases: Sobot has rich practice cases, many top financial institutions like"},{text:"Green Link Digital Bank, MEXC and Opay ",link:"https://www.sobot.io/customers/"},{text:"chose to trust Sobot and collaborate with Sobot."}]},{title:"Does Sobot financial service solution contain AI capacities and products?",content:[{text:"Sure. Sobot financial service contact center solution has powerful AI capacities:",isParagraph:!0},{text:"1. AI-driven omnichannel support",isParagraph:!0},{text:"Sobot provides seamless omni-channel support. With AI technology, customers can get a consistent experience across different communication channels (e.g. website, live chat, phone call, social media, messaging apps, etc.).",isParagraph:!0},{text:"2. Instant problem solving",isParagraph:!0},{text:"Sobot leverages advanced Large Language Modelling (LLM) to enable Chatbot (AI Agent) to automatically and accurately solve customers' financial service problems.",isParagraph:!0},{text:"3. Predictive and personalized solutions",isParagraph:!0},{text:"Based on historical data and customer profile analysis, Sobot can provide predictive support, personalized services and marketing campaigns to drive sales and improve customer satisfaction.",isParagraph:!0},{text:"4. Knowledge base optimization",isParagraph:!0},{text:"Sobot reduces manual maintenance by optimizing the knowledge base through machine learning, which results in a more accurate and comprehensive knowledge base.",isParagraph:!0},{text:"5. Intelligent workflow",isParagraph:!0},{text:"Sobot's rule engine is so superior that no IT resources or coding knowledge is required to create automated workflows. This helps financial institutions improve operation efficie
1ncy and reduce manual intervention.",isParagraph:!0}]},{title:"System security and data protection are important in the financial industry, can Sobot financial service solution guarantee security?",content:[{text:"We know that system stability and security, data protection and privacy compliance are very important to the financial service industry. And Sobot contact center solution can ensure security and compliance in several aspects:",isParagraph:!0},{text:"In terms of qualifications:",isParagraph:!0},{text:"Sobot has the authentication of multiple qualifications, data security, and compliance, such as GDPR, CCPA, ISO27001, ISO27701, ISO9001, ISO14001 and so on.",isParagraph:!0},{text:"In terms of products and technologies we provide:",isParagraph:!0},{text:"1. Strong identity verification and access control",isParagraph:!0},{text:"2. Encrypted data transmission",isParagraph:!0},{text:"3. Real-time monitoring and logging",isParagraph:!0},{text:"4. Security testing, regular assessment and bug fixes",isParagraph:!0},{text:"5. Data compliance backup and recovery",isParagraph:!0},{text:"6. Although Sobot's products are mainly SaaS products, Sobot can also support private meta and localized deployment if they're important to you.",isParagraph:!0},{text:"In terms of organization, we have professional DPO to answer your questions and consultations at anytime.",isParagraph:!0}]},{title:"Do you have some specific cases? How about the effect of your customers?",content:[{text:"Opay, Palmpay, GLDB",link:"https://www.sobot.io/customers/"},{text:" and more financial service enterprises benefited from Sobot financial service contact center solution.",isParagraph:!0},{text:"And customers give us positive feedback:",isParagraph:!0},{text:'"Sobot does it! A more stable call center system makes it easy to support customers when they need it or reach our customers. We gain more trust from customers and build better partnerships. The customer engagement rate increased to 41%."',isParagraph:!0},{text:'"We have partnered with Sobot to deliver a seamless omnichannel customer experience, smarter, and more secure. All the customer data can be collected and gathered in one place helps our support teams to know what customers need and increase CAST. Also, the Net Promoter Score(NPS) increased to 85."',isParagraph:!0}]}],"Trial & Purchase":[{title:"Can Sobot provide localized deployment and customized solution?",content:[{text:"Sobot mainly provides the standard version of the existing SaaS products, but we keep updating our product capabilities monthly and will continuously launch various new functions. ",isParagraph:!0},{text:"We also understand that many financial service enterprises and large organizations have some personalized requirements, and may take data security and compliance as well as system stability into consideration.",isParagraph:!0},{text:"If localization is really important to you, or you need more capacities to be closely connected with your financial service businesses, Sobot can also support you. But it also means higher budget.",isParagraph:!0},{text:"You can click on the online consultation at the lower right corner to have a detailed communication with us.",isParagraph:!0}]},{title:[{text:"How do you charge for Sobot financial service solution? Can I have a"},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"?"}],content:[{text:"Different financial companies face different issues, thus using different products and solutions. You can contact us for further communication and talk about the price later.",isParagraph:!0},{text:"We support product"},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"and testing, you can click on the online consultation at the lower right corner to apply for a "},{text:"demo meeting",link:"https://www.sobot.io/demo/"},{text:", and we can give you a customized solution based on your business situation."}]},{title:"Do you have a demo for me to clearly learn about specific product functions?",content:[{text:"Yes. You can"},{text:"book a demo ",link:"https://www.sobot.io/demo/"},{text:"meeting, and our sales rep will show you the demo and product details."},{text:"If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials.",isParagraph:!0}]}],General:[{title:"What is customer experience in financial services?",content:[{text:"Customer experience in the financial services industry refers to the overall feeling of customers when interacting with financial institutions (e.g., bank, insurance, investment platform, etc.), including every stage from understanding products, purchasing service, using, to after-sales support. A good customer experience can help financial service institutions win customers' trust, enhance customers' loyalty and their competitiveness.",isParagraph:!0},{text:"1. Key factors of customer experience in the financial services industry include:",isParagraph:!0},{text:"· Personalized service: Provide customized solutions based on customers' needs.",isParagraph:!0},{text:"· Multi-channel integration: Ensure consistent experience across online and offline channels.",isParagraph:!0},{text:"· Rapid response: Resolve customer issues in a timely manner and reduce waiting time.",isParagraph:!0},{text:"· Transparency and trust: Provide clear information to enhance trust.",isParagraph:!0},{text:"· Security: Ensure the security of customer information and transactions.",isParagraph:!0},{text:"2. Strategic recommendations to enhance customer experience:",isParagraph:!0},{text:"· Omnichannel integration.",isParagraph:!0},{text:"· Anticipate in advance and provide service proactively.",isParagraph:!0},{text:"· Upgrading digitalization, intelligence and automation.",isParagraph:!0},{text:"· Data-driven insights for continuous improvement.",isParagraph:!0}]},{title:"How to provide great customer service in financial service industry?",content:[{text:"To provide great customer service in the financial industry, financial institutions need to combine the characteristics of the industry, focusing on security, professionalism, convenience and personalization:",isParagraph:!0},{text:"1. Omni-channel service",isParagraph:!0},{text:"Integrate online and offline channels to provide a consistent experience. Support multi-channel access such as website, app, phone and social media.",isParagraph:!0},{text:"2. Security and trust",isParagraph:!0},{text:"Adopt encryption, double authentication and other technologies to ensure security.",isParagraph:!0},{text:"3. Upgrade intelligence to provide efficient service",isParagraph:!0},{text:"Use AI chatbot, voicebot, intelligent routing, etc., to quickly solve problems and predict demands in advance.",isParagraph:!0},{text:"4. Emotional connection and proactive service",isParagraph:!0}
1,{text:"Enhance customer relationships through birthday wishes and holiday greetings. Provide customized product recommendations based on customers' needs and behaviours, such as assigning exclusive financial advisors for high net worth customers.",isParagraph:!0},{text:"5. Streamline process",isParagraph:!0},{text:"Optimize process such as account opening, loan application and account enquiry to reduce customer waiting time and ensure a seamless customer journey.",isParagraph:!0},{text:"6. Professional team",isParagraph:!0},{text:"Regularly train customer service agents to enhance professional competence. It is also important to fully empower the agents to solve problems quickly.",isParagraph:!0}]},{title:"How can AI be used in financial service industry?",content:[{text:"The financial services industry is one of the frontiers of AI technology application, where AI can help financial institutions enhance efficiency, optimize service, reduce risk and improve customer experience. Sobot has some specific suggestions on the application scenarios of AI in financial service industry:",isParagraph:!0},{text:"1. Intelligent customer service and chatbot: Handle customer inquiries, account enquiries, and transaction support.",isParagraph:!0},{text:"2. Voice recognition and voice assistant: Provide voice banking services, such as balance enquiry and account transfer.",isParagraph:!0},{text:"3. Customer behaviour analysis: Analyze transaction and browsing data to understand customers' needs.",isParagraph:!0},{text:"4. Risk management and fraud detection: Analyze transaction data to identify abnormal behaviour or fraud.",isParagraph:!0},{text:"5. Personalized recommendations: Recommend credit cards, loans, investment products based on customer data.",isParagraph:!0},{text:"6. Credit scoring and loan approval: Automated assessment of customer credit risk.",isParagraph:!0},{text:"7. Intelligent investment and market forecasting: Provide investment advice and predict asset price trends.",isParagraph:!0},{text:"8. Robotic Process Automation (RPA): Automate data input, report generation, reconciliation and other tasks.",isParagraph:!0},{text:"9. Compliance & pegtech: Monitor transactions to ensure compliance.",isParagraph:!0},{text:"10. Cybersecurity: Monitor website traffic and identify potential attacks or data breaches.",isParagraph:!0}]}]},Omnichannel:{"Product Solutions":[{title:"What is Omnichannel?",content:[{text:"Omnichannel contact center solution aims at providing customers with a seamless, consistent and efficient communication experience by integrating multiple communication channels (e.g. phone, email, live chat, social media, SMS, etc.). It emphasises that customers receive a consistent and personalized service regardless of the channel they come from.",isParagraph:!0},{text:"Omnichannel contact center has some specific features:",isParagraph:!0},{text:"1. Channel integration: Integrating multiple communication channels such as phone, email, live chat, social media, SMS, apps, etc. into one platform.",isParagraph:!0},{text:"2. Data sharing: Customer interaction records and historical data of all channels are centrally managed to form a unified customer overview. Human agents can check customers' interaction history of all channels in real time and provide personalized services.",isParagraph:!0},{text:"3. Consistent experience: Customers receive consistent information and service regardless of the channel they come from. For example, if a customer's issue was not solved in the phone call, the human agent can continue to follow up via online chat, and the customer doesn't need to repeat the problem again.",isParagraph:!0},{text:"Sobot offers an omnichannel contact center solution. We add AI capabilities to make the omnichannel contact center solution more efficient, consistent and accurate in many aspects.",isParagraph:!0}]},{title:"Can Sobot omnichannel solution be integrated with Amazon or Walmart?",content:[{text:"Of course!",isParagraph:!0},{text:"Sobot omnichannel contact center platform can be integrated with both Amazon email and Walmart email. We also support product"},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:", you can click on the online consultation at the lower right corner to apply for a "},{text:"demo meeting",link:"https://www.sobot.io/demo/"},{text:"."}]}
1,{title:"Can Sobot omnichannel solution be integrated with websites built on Shopify?",content:[{text:"Certainly.",isParagraph:!0},{text:"Sobot has already connected with Shopify. You can find and download Sobot App in the Shopify App Store. All customer and order information can be displayed in your agents' workbench thanks to the connection. ",isParagraph:!0},{text:"There are also Wordpress, wix, etc. Regardless of web-building systems, you can always use Sobot omnichannel contact center solution by simply deploying code.",isParagraph:!0}]},{title:"Can Sobot be integrated with social media like WhatsApp, Facebook and Line?",content:[{text:"No problem.",isParagraph:!0},{text:"Sobot integrates with major social media such as WhatsApp, Facebook, Line, etc. If customers communicate with you from these channels, all messages can go into the unified agent workbench.",isParagraph:!0},{text:"You can also reach out to your customers proactively through these channels.",isParagraph:!0}]},{title:"Customers prefer different communication channels like onlie chat (official website, App, email) and voice. Can Sobot omnichannel solution support all the channels above?",content:[{text:"Sobot supports both online chat and voice, and it is one of the core values of Sobot omnichannel contact center solution.",isParagraph:!0},{text:"For example, a customer may first contacts the enterprise via email, then initiates an enquiry online through official website or app, and then communicates by phone.",isParagraph:!0},{text:"Sobot omnichannel solution supports identifying the same customer no matter in which channel, so customers don't need to repeat their questions, and agents don't need to confirm again, which will greatly improve customer satisfaction and agents' work efficiency.",isParagraph:!0}]},{title:"What are the advantages of Sobot omnichannel solution over Zendesk, Intercom, Gorgias, Genesys and Sleekflow?",content:[{text:"1. Sobot's solution is truly omnichannel. Sobot has integrated with website (self-built websites or websites built on Shopify), app, phone, email, social media (WhatsApp, Facebook, Line, WeChat, etc.), ecommerce platforms (Amazon, Walmart, TikTok, etc.). Sobot is the one that integrates with most channels among its peers.",isParagraph:!0},{text:"2. Sobot is Omnichannel AI. Sobot empowers AI capabilities to each channel and each communication method, rather than a single channel independently. No matter which channel (live chat/nexus/voice/social media/email) your customers initiate the enquiries, the AI Agent can receive them independently, which radically improves the problem resolution rate.",isParagraph:!0},{text:"3. The contact records of all channels are connective. Regardless of the channel customers come from, and whether the dialogue is with AI Agent or human agents, Sobot can always help you gain all contact records. Sobot omnichannel solution makes the information more comprehensive, the labels more accurate, and the data more united.",isParagraph:!0}]},{title:"Can Sobot omnichannel solution be integrated with AI capacities?",content:[{text:"Great question! It's another core value of Sobot omnichannel contact center solution.",isParagraph:!0},{text:"Sobot omnichannel contact center solution can be integrated with AI:",isParagraph:!0},{text:"1. "},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:" & "},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:": With mature NLP technology and the latest LLMs, Sobot can provide multi-channel and multilingual support for online and voice contact.",isParagraph:!0},{text:"2."},{text:"AI Copilot",link:"https://www.sobot.io/ai/"},{text:": Sobot solution empowers agents to efficiently and accurately complete common tasks such as customer response, service summary, and ticket creation.",isParagraph:!0},{text:"3. Rule engine & automation: Imagine you can set up multiple sets of rules and have them efficiently executed in different situations and stages of customer reception and marketing.",isParagraph:!0},{text:"4. Data analysis and statistics: AI can also help you understand your customers and manage your team faster and more comprehensively!",isParagraph:!0},{text:"For more applications of the AI-omnichannel solution integration, please feel free to talk to Sobot.",isParagraph:!0}]},{title:"Do you have some specific cases? How about the effect of your customers?",content:[{text:"DFS, Weee!, OPPO, Sumsung, Philips, Tineco, Apier, Michael Kors, Opay",link:"https://www.sobot.io/customers/"},{text:" and more famous enterprises benefited from Sobot omnichannel contact center solution.",isParagraph:!0},{text:"And customers give us positive feedback:",isParagraph:!0},{text:'"Now we delight our customers with an omnichannel solution, they can find me on their preferred channel, and CSAT has increased by 30%! Also, our support teams find it more convenient to interact with customers with one unified platform."',isParagraph:!0},{text:'"Our agents waste too much time on solving simple and repetitive questions before. But now, with Sobot, a chatbot can deal with most customers\' questions independently and free agents from complex issues whose efficiency increased, by about 30%."',isParagraph:!0}]}],"Trial & Purchase":[{title:[{text:"How do you charge for Sobot omnichannel solution? Can I have a"},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"?"}
1],content:[{text:"Different companies face different issues, thus using different products and solutions. You can contact us for further communication and talk about the price later.",isParagraph:!0},{text:"We support product"},{text:"free trial",link:"https://sg.sobot.io/auth/sign_up?language=en"},{text:"and testing, you can click on the online consultation at the lower right corner to apply for a"},{text:"demo meeting",link:"https://www.sobot.io/demo/"},{text:", and we can give you a customized solution based on your business situation."}]},{title:[{text:"Do you have a demo for me to clearly learn about specific product functions?",isParagraph:!0}],content:[{text:"Yes. You can"},{text:"book a demo",link:"https://www.sobot.io/demo/"},{text:"meeting, and our sales rep will show you the demo and product details."},{text:"If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials.",isParagraph:!0}]},{title:[{text:"How can I contact Sobot?",isParagraph:!0}],content:[{text:"Online consultation: You can click on the online consultation interface at the lower right corner, and our human agents will be 24/7 avaiblable for you.",isParagraph:!0},{text:"Email: You can send your inquiries to our email: [email protected]. We'll contact you as soon as possible within 24 hours.",isParagraph:!0},{text:"If you prefer to look through social media, you can also contact us in "},{text:"Linkedin",link:"https://www.linkedin.com/company/sobotofficial/posts/"},{text:","},{text:"Facebook",link:"https://www.facebook.com/SobotTechnology"},{text:","},{text:"Twitter",link:"https://twitter.com/Sobot_Official"},{text:","},{text:"Instagram",link:"https://www.instagram.com/sobot.io/"},{text:"and"},{text:"YouTube",link:"https://www.youtube.com/@Sobot_Official"},{text:"."}]}],General:[{title:[{text:"What is the difference between omnichannel and multichannel?",isParagraph:!0}],content:[{text:"There are many views of the difference between omnichannel and multichannel contact center solution. Here's Sobot's opinion:",isParagraph:!0},{text:"· Multichannel: Multichannel contact center solution usually refers to interacting with customers through multiple independent channels, such as website, social media, email, and mobile apps. There are many channels, but each channel operates independently. For example, a retailer may have a physical shop, an e-commerce website, an app, and social media, but it cannot realize connectivity of customer information and interaction data.",isParagraph:!0},{text:"· Omnichannel: Omnichannel contact center solution refers to providing seamlessly integrated customer experience across all channels, which correlates the customer journey. It ensures that all touchpoints are connected and work together- customers can effortlessly switch between channels, and their interactions and data are consistent and coherent across all platforms. For example, a customer might browse for a product on an e-commerce website such as Amazon or Walmart, then purchase it on the brand's independent app or official website. Later, if there's some problem with the product, the customer can return or exchange it in the physical shop. All these interactions are seamlessly connected and can be recognized by the brand.",isParagraph:!0},{text:"In short, while multi-channel marketing is about the interactions in different multiple platforms, omnichannel marketing ensures that these platforms are interconnected to provide a seamlessly integrated experience across the customer's entire journey.",isParagraph:!0},{text:"Sobot can provide omnichannel customer service solution, so feel free to communicate with us.",isParagraph:!0}]},{title:[{text:"Why omnichannel is important?",isParagraph:!0}],content:[{text:"The importance of omnichannel lies in its ability to create a seamless, consistent and efficient interactive experience for both customers and enterprises.",isParagraph:!0},{text:"1. The importance of omnichannel for customers:",isParagraph:!0},{text:"· Seamless experience: Customers are free to choose the channel that is convenient for them and switch channels at will, with no interruptions during the whole process.",isParagraph:!0},{text:"· Consistency: Consistent information Across all channels, no need to consider repetitive questions and needs, realizing smooth communication.",isParagraph:!0},{text:"2. The importance of omnichannel for enterprises:",isParagraph:!0},{text:"· Improve customer satisfaction: Bring convenience to customers and increase customer loyalty.",isParagraph:!0},{text:"· Boost sales: Many companies have said that omnichannel enhances customers' confidence in placing orders and reduces their concerns.",isParagraph:!0},{text:"· Data integration: Unified customer data and coherent customer journeys allow companies to understand their customers more comprehensively and help with subsequent optimization.",isParagraph:!0}]},{title:[{text:"What is omnichannel marketing?",isParagraph:!0}],content:[{text:"Omnichannel marketing is a marketing strategy that integrates all sales and communication channels to provide a seamless and consistent experience for customers. It emphazises collaboration and data connectivity across all channels to ensure that customers receive a consistent and personalized service regardless of how they interact with the brand.",isParagraph:!0},{text:"1. Core features of omnichannel marketing:",isParagraph:!0},{text:"· Channel integration: Online and offline channels (e.g. website, APP, social media, physical shops, etc.) are seamlessly connected.",isParagraph:!0},{text:"· Data sharing: Connectivity of data across various channels to form a unified view of the customers.",isParagraph:!0},{text:"· Consistent experience: Customers get consistent information and services in different channels.",isParagraph:!0},{text:"· Personalized interaction: Provide customized recommendations and services based on customer data.",isParagraph:!0},{text:"2. Examples of omnichannel applications in the retail industry:",isParagraph:!0},{text:"· Customers browse products online and pick them up in offline shops.",isParagraph:!0},{text:"· Customers see advertisement in social media and complete purchases via App.",isParagraph:!0},{text:"· Customers receive consistent support through phone calls, live chat on websites, emails, etc.",isParagraph:!0},{text:"3. Advantages of omnichannel marketing:",isParagraph:!0},{text:"· For customers: More convenient and personalized experience.",isParagraph:!0},{text:"· For businesses: Improved customer satisfaction, boost sales, and optimized operation efficie
1ncy.",isParagraph:!0},{text:"Sobot can provide omnichannel customer service and intelligent marketing solution, feel free to communicate with us!",isParagraph:!0}]},{title:[{text:"What is omnichannel retail?",isParagraph:!0}],content:[{text:"Omnichannel retail is a strategy that integrates all sales channels, both online and offline, to provide customers with a seamless, consistent and personalized shopping experience. This model not only connects traditional physical shops with modern digital platforms, but also ensures that customers can seamlessly switch among various channels with consistent message and experience.",isParagraph:!0},{text:"1. 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Typical examples of omnichannel retail:",isParagraph:!0},{text:"· Amazon: Provide a seamless shopping experience by integrating online platforms, physical shops (e.g. Whole Foods) and mobile apps.",isParagraph:!0},{text:"· Starbucks: Seamless integration of mobile apps and physical shops allows customers to place orders online and pick up in-store.",isParagraph:!0},{text:"· Zara: Provide a consistent shopping experience through the tight integration of online platforms and physical shops.",isParagraph:!0},{text:"Sobot focuses on providing customer contact center solutions for the retail industry, and omnichannel is one of the core capabilities. Welcome to communicate with us!",isParagraph:!0}]}]},Marketing:{"Product Solutions":[{title:"Is Sobot marketing solution mainly for online chat or voice?",content:[{text:"Sobot marketing solution is available for both online chat and voice.",isParagraph:!0},{text:"Take the retail industry as an example, here are some specific marketing scenarios such as: pre-sales shopping guide, in-sales payment reminder, after-sales return visit and reordering recommendation.",isParagraph:!0},{text:"And for all these scenarios, enterprises can proactively interact with customers through the channels they prefer, such as"},{text:"Chatbot",link:"https://www.sobot.io/agents/messaging/"},{text:","},{text:"Live Chat",link:"https://www.sobot.io/nexus/messaging/"},{text:","},{text:"Voice",link:"https://www.sobot.io/nexus/voice/"},{text:","},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:", email, "},{text:"WhatsApp",link:"https://www.sobot.io/nexus/whatsapp/"},{text:"and other social media."}]},{title:"How can Sobot marketing solution help businesses attract new customers, as well as retain and activate existing customers?",content:[{text:"It's a big topic. Let's understand it through a real case in the retail industry.",isParagraph:!0},{text:'1. Online shopping guide of products: Enterprises can integrate their own product system with Sobot. When customers ask "can you recommend a 100-inch TV", chatbot and live chat agents can quickly and automatically give advice.',isParagraph:!0},{text:"2. Proactive recommendation of new products: After selecting potential customers, voicebot can communicate with customers by phone to introduce products' wow factors and promotional activities.",isParagraph:!0},{text:"3. Existing customer activation: By integrating physical shops, enterprises can send vouchers through WhatsApp and SMS to attract old customers to refocus on the brand, re-browse products online or experience them in person.",isParagraph:!0},{text:"The above are some cases of Sobot contact center solution for customer service & marketing. Sobot is willing to explore rich customer marketing solutions with you based on your industry and application scenarios.",isParagraph:!0}]},{title:[{text:"Many customers are using WhatsApp, can Sobot marketing solution supports marketing through "},{text:"WhatsApp Business API",link:"https://www.sobot.io/nexus/whatsapp/"},{text:" ?"}],content:[{text:"Sure.",isParagraph:!0},{text:"WhatsApp marketing messaging is a main function of WhatsApp API, which helps you promote marketing messaging at a larger scale compared with other channels. With Sobot contact center platform, you can send unlimited messages to saved and unsaved customers. You can also customize marketing campaigns based on your needs and track the marketing effect in real-time.",isParagraph:!0}]},{title:[{text:"Can Sobot"},{text:"Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:" be used for marketing?"}],content:[{text:"Of course."},{text:"Outbound Voicebot",link:"https://www.sobot.io/agents/voice/"},{text:"is considered a very effective marketing tool by many companies.Sobot serves many customers in the retail industry. Let's take some examples to introduce:",isParagraph:!0},{text:"1. Promotion notification: Automatically notify customers of the latest discounts or limited-time offers. ",isParagraph:!0},{text:"2. Order confirmation and reminder: Confirm the information after placing an order or remind the receipt of goods before delivery. ",isParagraph:!0},{text:"3. Appointment service reminder: Remind customers of the scheduled service time for installation, fitting, maintenance and pickup. ",isParagraph:!0},{text:"4. Member care and return visit: Regularly contact members to learn about their experience or recommend new products. ",isParagraph:!0}
1,{text:"5. Inventory arrival notification: Notify customers to pay attention to the products that have arrived. ",isParagraph:!0},{text:"6. Cart abandonment reminder: Remind customers to complete unpaid orders.",isParagraph:!0},{text:"7. After-sales service follow-up: Ask about the experience after purchasing and solve potential problems. ",isParagraph:!0},{text:"8. Membership points redemption reminder: Remind points expiry or recommend redemption activities. ",isParagraph:!0},{text:"9. Market research and feedback collection: Conduct satisfaction surveys or collect product feedback. ",isParagraph:!0}]},{title:"Our customer contact information is stored in our internal CRM system. Can Sobot marketing solution be integrated with our CRM system and realize data transfer?",content:[{text:"Of course.",isParagraph:!0},{text:"· Integration: Sobot contact center platform can integrate with your internal systems, directly using the customer data in CRM, ERP and other systems, eliminating the need for tedious data import process.",isParagraph:!0},{text:"· Data security: Integration is achieved through APIs, ensuring that customer data remains within your systems and is not stored on Sobot's contact center platform. If you are concerned about data security, trust me: Sobot adheres to stringent data protection and information security laws across various countries and regions.",isParagraph:!0}]},{title:"What are the advantages of Sobot marketing solution over Gorgias, Sleekflow, and Wati?",content:[{text:"While Gorgias, Sleekflow, and Wati excel in single-channel marketing, Sobot stands out in cross-channel contact center solutions for customers due to its extensive reach and robust AI capabilities:",isParagraph:!0},{text:"· Gorgias is mainly based on Shopify, with live chat as its main product, and doesn't have calling capability.",isParagraph:!0},{text:"· Sleekflow and Wati mainly offer WhatsApp product, but other online and voice reaching models are not available.",isParagraph:!0},{text:"· Sobot is able to do omni-channel marketing, and can reach out to customers through both online and voice channels. In the different scenes of marketing, Sobot's solution is supported by AI capabilities, so the marketing and service are integrated.",isParagraph:!0},{text:"Take the cases in retail and ecommerce industry as an example:",isParagraph:!0},{text:"· Customers browse the products in Amazon and Walmart, and consult the product details.",isParagraph:!0},{text:"· After browsing twice on the official website and initiating the enquiry, chatbot or human agents can recommend products and promote the customer to buy the products.",isParagraph:!0},{text:"· After customers place an order, additional messages can be sent via WhatsApp, social media, SMS, Vociebot, etc. to recommend related products through cross-channel marketing, leading to cross-selling.",isParagraph:!0},{text:"The above is a simple customer journey, which could only be realized in Sobot.",isParagraph:!0}]},{title:"Do you have some specific cases? How about the effect of your customers?",content:[{text:"J&T, Luckin Coffee, Lilith, Kupu",link:"https://www.sobot.io/customers/"},{text:" and more famous enterprises benefited from Sobot marketing contact center solution.",isParagraph:!0},{text:"And customers give us positive feedback:",isParagraph:!0},{text:'"We have reached customers with bulk marketing campaign messages on the WhatsApp Business Platform for an ROI increase, of about 20%, due to Sobot\'s operational capabilities and getting certification from Meta."',isParagraph:!0},{text:'"We worked with Sobot teams to deliver customers a personalized promotion experience with WhatsApp Business API at scale, conducting user growth, about 20%."',isParagraph:!0}]}],"Trial & Purchase":[{title:"Do you have a demo for me to clearly learn about specific product functions?",content:[{text:"Yes. You can"},{text:"book a demo",link:"https://www.sobot.io/demo/"},{text:"meeting, and our sales rep will show you the demo and product details."},{text:"If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials.",isParagraph:!0}]},{title:"How can I contact Sobot?",content:[{text:"Online consultation: You can click on the online consultation interface at the lower right corner, and our human agents will be 24/7 avaiblable for you.",isParagraph:!0},{text:"Email: You can send your inquiries to our email: [email protected]. We'll contact you as soon as possible within 24 hours.",isParagraph:!0},{text:"If you prefer to look through social media, you can also contact us in"},{text:"Linkedin",link:"https://www.linkedin.com/company/sobotofficial/posts/"},{text:","},{text:"Facebook",link:"https://www.facebook.com/SobotTechnology"},{text:","},{text:"Twitter",link:"https://x.com/Sobot_Official"},{text:","},{text:"Instagram",link:"https://www.instagram.com/sobot.io/"},{text:"and"},{text:"YouTube",link:"https://www.youtube.com/@Sobot_Official"},{text:"."}]}],General:[{title:"What is customer marketing?",content:[{text:"Customer marketing is a customer-centric strategy to enhance customer satisfaction, loyalty and grow the customer lifecycle through personalized and precise interactions. Its core objective is to build long-term relationships by gaining a deeper understanding of customers' needs and behaviours, thereby driving repurchases, word-of-mouth and brand loyalty.",isParagraph:!0},{text:"1. Common strategies for customer marketing:",isParagraph:!0},{text:"· Personalzed email/social media marketing: send customized promotional emails, social media ads based on customer interest.",isParagraph:!0},{text:"· Loyalty rewards: Offer loyal customers exclusive discounts, birthday gifts, or early access privileges to new products.",isParagraph:!0},{text:"· Community building: Create customer communities (e.g., online forums, social media groups) to enhance customers' sense of belonging.",isParagraph:!0},{text:"· Word-of-mouth marketing: Encourage satisfied customers to
1share their experiences, e.g. through referral programs or user reviews.",isParagraph:!0},{text:"2. Common scenarios of customer marketing in different industries:",isParagraph:!0},{text:"· Retail and ecommerce: Encourage customers to repurchase through personalized recommendations, coupon attraction, points redemption, etc.",isParagraph:!0},{text:"· Financial services: Enhance customer loyalty through new product recommendations, loyalty programs, personalized financial advice, etc.",isParagraph:!0},{text:"· Gaming industry: Enhance player activity and retention through game tips, equipment upgrades, top-up offers, etc.",isParagraph:!0}]},{title:"What is the connection between customer service and marketing?",content:[{text:"Customer service and customer marketing are closely linked. They are mutually reinforcing and complementary to each other, jointly promoting business growth and customer loyalty.",isParagraph:!0},{text:"1. Customer satisfaction and loyalty",isParagraph:!0},{text:"· Customer service: Solve customer problems through timely, efficient and friendly service, and improve customer satisfaction.",isParagraph:!0},{text:"· Customer marketing: Satisfied customers are more likely to become loyal customers and actively participate in marketing activities, such as recommending new customers and engaging in word-of-mouth communication.",isParagraph:!0},{text:"2. Customer data sharing",isParagraph:!0},{text:"· Customer service: Collect a large amount of customer behaviours, preferences and feedback data during interaction with customers.",isParagraph:!0},{text:"· Customer marketing: Use this data for precision marketing, providing personalized product recommendations and marketing messages.",isParagraph:!0},{text:"3. Customer journey consistency",isParagraph:!0},{text:"· Customer service: Ensure that customers have access to seamless solutions when they have problems, regardless of the channel.",isParagraph:!0},{text:"· Customer marketing: Ensure consistent customer experience across stages and channels through an omnichannel marketing strategy that enhances brand trust.",isParagraph:!0},{text:"4. Customer feedback and improvement",isParagraph:!0},{text:"· Customer service: Collect customer feedback, solve customer problems in a timely manner, and improve service quality.",isParagraph:!0},{text:"· Customer marketing: Optimize marketing strategies based on customer feedback to improve the relevance and effectiveness of marketing activities.",isParagraph:!0},{text:"5. Customer relationship management (CRM)",isParagraph:!0},{text:"· Customer service: Record the history of customer interactions through CRM system and provide personalized service and support.",isParagraph:!0},{text:"· Customer marketing: Use the data in the CRM system to carry out precise marketing and improve customer engagement and conversion rate.",isParagraph:!0}]},{title:"What are the differences between customer service and customer marketing?",content:[{text:"The main differences are as follows:",isParagraph:!0},{text:"1. Objective",isParagraph:!0},{text:"· Customer service: Solve problems, and increase satisfaction and loyalty.",isParagraph:!0},{text:"· Customer marketing: Attract new customers, and increase customer value and brand awareness.",isParagraph:!0},{text:"2. Method",isParagraph:!0},{text:"· Customer service: Provide support through multiple channels (e.g., phone, email, live chat, social media, etc.) to solve specific problems.",isParagraph:!0},{text:"· Customer marketing: Attract customers through advertising, promotions, and content marketing.",isParagraph:!0},{text:"3. Customer journey stages",isParagraph:!0},{text:"· Customer service: Mid to late stage (usage, support, loyalty).",isParagraph:!0},{text:"· Customer marketing: Early stage (awareness, interest, purchase decision).",isParagraph:!0},{text:"Take the retail and e-commerce industry as an example of the differentiated scenarios:",isParagraph:!0},{text:"· Customer service: Product Q&A, logistics consulting, invoicing, return and exchange communication, etc.",isParagraph:!0},{text:"· Customer marketing: Product shopping guide, personalized recommendations, promotions.",isParagraph:!0}]}]}};t.a=function(e,t){e.app;t("faqData",r)}},266:function(e,t,o){"use strict";o(16),o(28),o(73);var n=o(3),r=o(184),c={getCurrentScreen:{methods:{intCurrentScreen:function(){var e;this.currentScreen=(e=document.body.clientWidth)>=1110?"lg":e<1110&&e>=768?"md":e<768?"sm":void 0,Object(r.b)("screen",this.currentScreen)},setCurrentScreen:function(){this.intCurrentScreen(),window.addEventListener("resize",this.intCurrentScreen)}},unmounted:function(){window.removeEventListener("resize",this.intCurrentScreen)}}};
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