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https://getbittr.com/support

html getbittr.com collected 2026-09-28 07:51:46 UTC 87,299 bytes, 1,366 lines download raw bytes

1<!DOCTYPE html>
2<html lang="en" class="scroll-smooth">
3  <head>
4  <title data-suffix=" - BITTR AG">Support - BITTR AG</title>
5  <meta name="csrf-token" content="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy">
6
7  <meta charset="utf-8">
8  <meta http-equiv="X-UA-Compatible" content="IE=edge">
9  <meta name="viewport" content="width=device-width, initial-scale=1.0">
10  <meta name="description" content="Reach out anytime! We mean it. Our customers swear by our customer support! We are passionate about bitcoin and are here to help you. Anytime! 💁">
11
12  <link rel="icon" href="/images/favicon-86a3f498c69dc5e6140a586f435518f2.png?vsn=d">
13  <link rel="canonical" href="https://getbittr.com/support">
14
15  <!-- Open Graph (used by Facebook/Twitter). See layout_view.ex for relevant function -->
16  <meta property="og:type" content="article">
17  <meta property="og:url" content="https://getbittr.com/support">
18  <meta property="og:title" content="Support">
19  <meta property="og:description" content="Reach out anytime! We mean it. Our customers swear by our customer support! We are passionate about bitcoin and are here to help you. Anytime! 💁">
20  <meta property="og:image" content="http://getbittr.com/images/open-graph-55919a41bf40d388a017e7011fd970a4.png?vsn=d">
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23  <meta property="og:image:type" content="image/png">
24  <!-- Twitter only -->
25  <meta name="twitter:card" content="summary_large_image">
26  <meta name="twitter:title" content="Support">
27  <meta name="twitter:description" content="Reach out anytime! We mean it. Our customers swear by our customer support! We are passionate about bitcoin and are here to help you. Anytime! 💁">
28  <meta name="twitter:image" content="http://getbittr.com/images/open-graph-55919a41bf40d388a017e7011fd970a4.png?vsn=d">
29  <meta name="twitter:site" content="@GetBittr">
30  <meta name="twitter:creator" content="@GetBittr">
31
32  <link rel="alternate" type="application/atom+xml" title="The Bittr Blog (English)" href="/blog/feed/en.xml">
33  <link rel="alternate" type="application/atom+xml" title="The Bittr Blog (Deutsch)" href="/blog/feed/de-CH.xml">
34
35  <link phx-track-static rel="stylesheet" href="/assets/app-dbeea5104b76ac66aa8ae1a0e02c1d20.css?vsn=d">
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41
42
43  
43<script async defer data-domain="getbittr.com" src="https://plausible.getbittr.com/js/plausible.js">
44  </script>
44
45</head>
46
47  <body class="font-sans antialiased text-gray-600 bg-white dark:text-gray-400 dark:bg-gray-950">
48    <div role="region" aria-label="Scam warning" class="bg-red-600 text-white">
49      <div class="mt-16 md:mt-0 max-w-screen-xl mx-auto px-4 py-2 flex items-center justify-center text-sm sm:text-base text-center">
50        <a href="/blog/how-scammers-misuse-real-companies-to-steal-your-money" class="font-medium hover:underline">
51          Have you been asked to send money to bittr by someone else? Don’t get scammed. Read how scammers misuse real companies →
52        </a>
53      </div>
54    </div>
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62  header .menu-item:before {
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105<header x-data="{mobile: false}" x-init="window.addEventListener('scroll', makeHeaderTranslucentOnScroll)" class="fixed top-0 left-0 z-30 w-full transition duration-500 ease-in-out md:sticky semi-translucent bg-white dark:bg-zinc-950">
106  <div class="pc-container pc-container--xl pc-container--mobile-padded">
107  
108    <div class="flex flex-wrap items-center h-16 md:h-18">
109      <div class="lg:w-3/12">
110        <div class="flex items-center">
111          <a href="/" class="inline-block ml-1 text-2xl font-bold leading-none">
112            
113  <img class="h-10 block dark:hidden" src="/images/logo_dark-bd2a9797d151584af0f1055a29768009.svg?vsn=d" alt="bittr logo">
114  <img class="h-10 hidden dark:block" src="/images/logo_light-4cdeb231de6242998ab7effc06b5d9e4.svg?vsn=d" alt="bittr logo">
115
116          </a>
117        </div>
118      </div>
119
120      <div class="hidden lg:w-6/12 md:block">
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122          
123  <li class="ml-8 lg:mx-4 xl:mx-6">
124    <a href="/" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/" class="block font-medium leading-7 capitalize dark:text-gray-100 menu-item ">
125      Home
126      
127    </a>
128  </li>
129
130  <li class="ml-8 lg:mx-4 xl:mx-6">
131    <a href="/bittr-academy" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/bittr-academy" class="block font-medium leading-7 capitalize dark:text-gray-100 menu-item ">
132      Bittr Academy
133      
134    </a>
135  </li>
136
137  <li class="ml-8 lg:mx-4 xl:mx-6">
138    <a href="/support" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/support" class="block font-medium leading-7 capitalize dark:text-gray-100 menu-item ">
139      FAQ
140      
141    </a>
142  </li>
143
144  <li class="ml-8 lg:mx-4 xl:mx-6">
145    <a href="/blog" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/blog" class="block font-medium leading-7 capitalize dark:text-gray-100 menu-item ">
146      Blog
147      
148    </a>
149  </li>
150
151  <li class="ml-8 lg:mx-4 xl:mx-6">
152    <a href="/dashboard" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/dashboard" class="block font-medium leading-7 capitalize dark:text-gray-100 menu-item ">
153      Dashboard
154      
155    </a>
156  </li>
157
158  <li class="ml-8 lg:mx-4 xl:mx-6">
159    <a href="/support" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/support" class="block font-medium leading-7 capitalize dark:text-gray-100 menu-item ">
160      Contact
161      
162    </a>
163  </li>
164
165        </ul>
166      </div>
167
168      <div class="flex items-center justify-end ml-auto lg:w-3/12">
169        <div class="flex items-center gap-3 mr-4">
170
171            <div phx-click-away="[[&quot;hide&quot;,{&quot;to&quot;:&quot;#dropdown_c1329216-9610-4434-a522-01eea6de7ad9&quot;,&quot;transition&quot;:[[&quot;transition&quot;,&quot;ease-in&quot;,&quot;duration-75&quot;],[&quot;transform&quot;,&quot;opacity-100&quot;,&quot;scale-100&quot;],[&quot;transform&quot;,&quot;opacity-0&quot;,&quot;scale-95&quot;]]}]]" phx-key="Escape" phx-window-keydown="[[&quot;hide&quot;,{&quot;to&quot;:&quot;#dropdown_c1329216-9610-4434-a522-01eea6de7ad9&quot;,&quot;transition&quot;:[[&quot;transition&quot;,&quot;ease-in&quot;,&quot;duration-75&quot;],[&quot;transform&quot;,&quot;opacity-100&quot;,&quot;scale-100&quot;],[&quot;transform&quot;,&quot;opacity-0&quot;,&quot;scale-95&quot;]]}]]" class="pc-dropdown">
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174      <span class="sr-only">Open options</span>
175
176      
177
178      
179        
180    <div class="inline-flex items-center justify-center w-full gap-1 align-middle focus:outline-hidden cursor-pointer">
181      <div class="text-2xl">
182        🇬🇧
183      </div>
184      <span class="hero-chevron-down-mini w-4 h-4 text-gray-400 dark:text-gray-100"></span>
185    </div>
186  
187      
188
189      
190    </button>
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193    <div class="py-1" role="none">
194      
195  
196    <a href="?locale=en" class="pc-dropdown__menu-item " role="menuitem">
197  
198  
199      <div class="mr-2 text-2xl leading-none">🇬🇧</div>
200      <div>English</div>
201    
202
203</a>
204  
205    <a href="?locale=de-CH" class="pc-dropdown__menu-item " role="menuitem">
206  
207  
208      <div class="mr-2 text-2xl leading-none">🇨🇭</div>
209      <div>Swiss German</div>
210    
211
212</a>
213  
214
215    </div>
216  </div>
217</div>
218
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221    <path d="M17.293 13.293A8 8 0 016.707 2.707a8.001 8.001 0 1010.586 10.586z"></path>
222  </svg>
223  <svg class="hidden w-5 h-5 color-scheme-light-icon" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg">
224    <path d="M10 2a1 1 0 011 1v1a1 1 0 11-2 0V3a1 1 0 011-1zm4 8a4 4 0 11-8 0 4 4 0 018 0zm-.464 4.95l.707.707a1 1 0 001.414-1.414l-.707-.707a1 1 0 00-1.414 1.414zm2.12-10.607a1 1 0 010 1.414l-.706.707a1 1 0 11-1.414-1.414l.707-.707a1 1 0 011.414 0zM17 11a1 1 0 100-2h-1a1 1 0 100 2h1zm-7 4a1 1 0 011 1v1a1 1 0 11-2 0v-1a1 1 0 011-1zM5.05 6.464A1 1 0 106.465 5.05l-.708-.707a1 1 0 00-1.414 1.414l.707.707zm1.414 8.486l-.707.707a1 1 0 01-1.414-1.414l.707-.707a1 1 0 011.414 1.414zM4 11a1 1 0 100-2H3a1 1 0 000 2h1z" fill-rule="evenodd" clip-rule="evenodd">
225    </path>
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227</button>
228        </div>
229
230        <a href="/buy-bitcoin" data-phx-link="redirect" data-phx-link-state="push" class="bg-brand hidden md:block hover:bg-orange-200 focus:ring-4 focus:outline-hidden focus:ring-blue-300 font-medium rounded-lg px-4 py-2 text-center mr-3 md:mr-0 text-black text-base leading-normal">
231          Buy Bitcoin
232        </a>
233
234        <div @click="mobile = !mobile" class="relative inline-block w-5 h-5 cursor-pointer md:hidden">
235          <svg x-bind:class="{ 'opacity-100' : !mobile, 'opacity-0' : mobile }" width="24" height="24" fill="none" class="absolute -mt-3 -ml-3 transform top-1/2 left-1/2">
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237          </svg>
238
239          <svg x-bind:class="{ 'opacity-0' : !mobile }" width="24" height="24" fill="none" class="absolute -mt-3 -ml-3 transform opacity-0 top-1/2 left-1/2 scale-80">
240            <path d="M6 18L18 6M6 6l12 12" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path>
241          </svg>
242        </div>
243      </div>
244    </div>
245
246    <div x-bind:class="{ 'block' : mobile, 'hidden' : !mobile }" class="md:hidden">
247      <hr class="border-primary-900/10 dark:border-gray-700">
248      <ul class="py-6">
249        
250  <li class="mb-2 last:mb-0 dark:text-gray-400">
251    <a href="/" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/" class="inline-block font-medium capitalize menu-item ">
252      Home
253      
254    </a>
255  </li>
256
257  <li class="mb-2 last:mb-0 dark:text-gray-400">
258    <a href="/bittr-academy" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/bittr-academy" class="inline-block font-medium capitalize menu-item ">
259      Bittr Academy
260      
261    </a>
262  </li>
263
264  <li class="mb-2 last:mb-0 dark:text-gray-400">
265    <a href="/support" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/support" class="inline-block font-medium capitalize menu-item ">
266      FAQ
267      
268    </a>
269  </li>
270
271  <li class="mb-2 last:mb-0 dark:text-gray-400">
272    <a href="/blog" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/blog" class="inline-block font-medium capitalize menu-item ">
273      Blog
274      
275    </a>
276  </li>
277
278  <li class="mb-2 last:mb-0 dark:text-gray-400">
279    <a href="/dashboard" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/dashboard" class="inline-block font-medium capitalize menu-item ">
280      Dashboard
281      
282    </a>
283  </li>
284
285  <li class="mb-2 last:mb-0 dark:text-gray-400">
286    <a href="/support" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/support" class="inline-block font-medium capitalize menu-item ">
287      Contact
288      
289    </a>
290  </li>
291
292      </ul>
293    </div>
294  
295</div>
296</header>
297
298<div class="pt-[64px] md:pt-0">
299  <main>
300    <div>
301  
302</div>
303
304    <div id="flash_group" class="fixed bottom-0 right-0 z-[9999] w-5/6 max-w-sm m-4 space-y-4">
305  
306    
307    
308      
309    
310  
311    
312    
313      
314    
315  
316    
317    
318      
319    
320  
321    
322    
323      
324    
325  
326  <div id="disconnected" phx-disconnected="[[&quot;show&quot;,{&quot;time&quot;:300,&quot;to&quot;:&quot;#disconnected&quot;,&quot;transition&quot;:[[&quot;transition-all&quot;,&quot;transform&quot;,&quot;
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330    <div class="flex items-start p-4">
331      <div class="shrink-0">
332        
333        
334        <span class="hero-exclamation-circle w-6 h-6"></span>
335      </div>
336      <div class="ml-3 w-0 flex-1 pt-0.5">
337        <div class="text-sm font-medium leading-5 text-white">
338          <div class="whitespace-pre-line">Internet lost. Attempting reconnection...</div>
339        </div>
340      </div>
341      <div class="flex shrink-0 ml-4">
342        
343      </div>
344    </div>
345  </div>
346</div>
347  </div>
348</div>
349
350    <section class="container sm:mt-12 mx-auto max-w-screen-xl relative overflow-hidden">
351  <img class="z-0 absolute w-[158px] h-[158px] mx-auto -top-[120px] right-[20%] sm:hidden" src="/images/icons/gradient-bg-elem-0905894d548f4357161652e9f9345a50.svg?vsn=d">
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354  <div class="z-10 p-4 flex flex-col justify-center items-center">
355    <h1 class="mt-24 sm:mt-2 mb-4 text-center text-zinc-950 dark:text-zinc-400 text-4xl sm:text-6xl font-bold font-space-grotesk-bold">
356      Frequently Asked Questions
357    </h1>
358    <div class="relative my-8 w-full">
359      <div class="mx-auto sm:flex sm:flex-row gap-12 justify-center">
360        <div class="w-full md:w-5/12 flex-col justify-start items-center gap-8 inline-flex">
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363  
364    
365    <div data-i="0" data-open="false" class="pc-accordion-row">
366      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-0">
367        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-0" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;0&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:0,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
368          <span class="pc-accordion-item__heading">
369            How does bittr work?
370          </span>
371
372          
373            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
374          
375        </button>
376      </h2>
377      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-0" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-0" class="accordion-content-container">
378        <div class="pc-accordion-item__content--row">
379          
380                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
381  
382                  With bittr, you can simply transfer fiat, using a regular bank transfer, from within your own online banking environment. Bittr will deposit the equivalent in bitcoin into your wallet within 30 minutes after it is received in our bank account (initial deposits take 1-6 hours)! If you'd like to get started, just hoop through our <a href="/buy-bitcoin">quick on-boarding process</a>.
383                
384</p>
385              
386        </div>
387      </div>
388    </div>
389  
390    
391    <div data-i="1" data-open="false" class="pc-accordion-row">
392      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-1">
393        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-1" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;1&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:1,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
394          <span class="pc-accordion-item__heading">
395            How does the bittr order process work?
396          </span>
397
398          
399            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
400          
401        </button>
402      </h2>
403      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-1" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-1" class="accordion-content-container">
404        <div class="pc-accordion-item__content--row">
405          
406                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
407  
408                  We'd like to know whom to reach out to in case something goes wrong, therefore you'll need to confirm your email address so we can reach out to you if needed :) You'll also need to proof that you own the address you're providing, by signing a message with your wallet. Once that's done you'll get your unique banking instructions and you can buy bitcoin!
409                
410</p>
411              
412        </div>
413      </div>
414    </div>
415  
416    
417    <div data-i="2" data-open="false" class="pc-accordion-row">
418      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-2">
419        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-2" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;2&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:2,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
420          <span class="pc-accordion-item__heading">
421            Why do I want to buy bitcoin?
422          </span>
423
424          
425            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
426          
427        </button>
428      </h2>
429      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-2" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-2" class="accordion-content-container">
430        <div class="pc-accordion-item__content--row">
431          
432                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
433  
434                  There are many reasons to buy bitcoin through bittr. Think ahead and buy bitcoin for your children or grandchildren. Be healthy; drink a beer less and invest this saved money into bitcoin instead. How about pocket money you could give to your kids in bitcoin? Or why not just buy bitcoin to get (your first) experience with the money of the future?
435                
436</p>
437              
438        </div>
439      </div>
440    </div>
441  
442    
443    <div data-i="3" data-open="false" class="pc-accordion-row">
444      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-3">
445        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-3" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;3&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:3,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
446          <span class="pc-accordion-item__heading">
447            Why do I want to use bittr?
448          </span>
449
450          
451            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
452          
453        </button>
454      </h2>
455      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-3" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-3" class="accordion-content-container">
456        <div class="pc-accordion-item__content--row">
457          
458                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;
458]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
459  
460                  Bittr is designed for people who value simplicity, privacy, low cost, and decentralization. The fundamental values of bitcoin! Bittr is simple because you just need a wallet and a bank account. Whenever you buy satoshis (the smallest unit of a bitcoin) with bittr, they will be transferred directly into your own wallet. We value your privacy as we don't ask you for any more personal information than strictly necessary. Due to our lean structure and focus on simplicity, we can offer fair and transparent fees (1.5% + 1CHF for transactions below 100CHF). Finally, we genuinely believe in decentralization and therefore think we should not provide custodial wallet services. Bittr storing your bitcoin would compromise this fundamental idea of bitcoin!
461                
462</p>
463              
464        </div>
465      </div>
466    </div>
467  
468    
469    <div data-i="4" data-open="false" class="pc-accordion-row">
470      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-4">
471        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-4" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;4&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:4,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
472          <span class="pc-accordion-item__heading">
473            What is &quot;Stacking Sats&quot; and how can I use bittr to stack sats?
474          </span>
475
476          
477            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
478          
479        </button>
480      </h2>
481      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-4" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-4" class="accordion-content-container">
482        <div class="pc-accordion-item__content--row">
483          
484                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
485  
486                  Satoshis, or 'sats' are the smallest units of a bitcoin. Of course, satoshis are named after the elusive creator of bitcoin, Satoshi Nakamoto. One whole bitcoin comprises one hundred million sats. Stacking sats is the action of buying additional bitcoin to add to your bitcoin stash. When bittr receives your EUR/CHF, bittr sends the satoshis (fractions of bitcoin) to your wallet. We never hold your bitcoin, which means there is no third-party risk. You hold your keys, you hold your bitcoin.
487                
488</p>
489              
490        </div>
491      </div>
492    </div>
493  
494    
495    <div data-i="5" data-open="false" class="pc-accordion-row">
496      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-5">
497        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-5" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;5&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:5,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
498          <span class="pc-accordion-item__heading">
499            What and how does bittr charge me?
500          </span>
501
502          
503            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
504          
505        </button>
506      </h2>
507      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-5" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-5" class="accordion-content-container">
508        <div class="pc-accordion-item__content--row">
509          
510                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;
510]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
511  
512                  At Bittr, we believe in providing you with the freedom to buy bitcoin whenever you want without being charged any subscription fees. To cover the cost of running our services, we charge a small 1.5% fee from your EUR/CHF deposit, as well as a EUR/CHF 1,00 surcharge for transactions below EUR/CHF 100 to cover increased banking costs. Additionally, we deduct the lowest possible bitcoin mining fee from your deposit, ensuring that every satoshi in your purchase counts. However, please note that using the lowest possible mining fee may sometimes result in longer transaction confirmation times. If you're in a hurry to receive your bitcoin, Bittr may not be the best option for you.
513                
514</p>
515              
516        </div>
517      </div>
518    </div>
519  
520    
521    <div data-i="6" data-open="false" class="pc-accordion-row">
522      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-6">
523        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-6" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;6&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:6,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
524          <span class="pc-accordion-item__heading">
525            What bitcoin wallets does bittr support?
526          </span>
527
528          
529            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
530          
531        </button>
532      </h2>
533      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-6" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-6" class="accordion-content-container">
534        <div class="pc-accordion-item__content--row">
535          
536                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
537  
538                  Bittr is compatible with bitcoin wallets which allow you to sign a message. If you don't have a bitcoin wallet, you may find what bitcoin wallet suits your needs best on the <a href="https://bitcoin.org/en/choose-your-wallet" target="_blank" rel="noopener noreferrer">bitcoin website</a> or check out our <a href="/blog/category/wallet_tutorials">wallet tutorials</a> to see how different wallets work with bittr. We recommend using a hardware wallet to safely store your satoshis for the long-term. Wallets including this functionality are Trezor, Ledger (via Electrum), BitBox and Coldcard. Through our <a href="/blog/category/wallet_tutorials">wallet tutorials</a> you can find step-by-step guides for the signing process with each wallet.
539                
540</p>
541              
542        </div>
543      </div>
544    </div>
545  
546    
547    <div data-i="7" data-open="false" class="pc-accordion-row">
548      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-7">
549        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-7" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;7&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:7,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
550          <span class="pc-accordion-item__heading">
551            Does bittr support every bank account?
552          </span>
553
554          
555            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
556          
557        </button>
558      </h2>
559      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-7" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-7" class="accordion-content-container">
560        <div class="pc-accordion-item__content--row">
561          
562                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
563  
564                  Bittr supports almost every bank in Europe, as long as the transfer is coming from your own personal bank account and is issued in Euro (for our EUR IBAN) or CHF (for our CHF IBAN). Payments in other currencies are automatically reverted by our bank (and may cause additional fees), leading to significant delays to your payment. Please do not send EUR to our CHF account or vice versa.
565                
566</p>
567              
568        </div>
569      </div>
570    </div>
571  
572    
573    <div data-i="8" data-open="false" class="pc-accordion-row">
574      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-8">
575        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-8" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;8&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:8,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
576          <span class="pc-accordion-item__heading">
577            What happens if I accidentally send a bank transfer via the SWIFT network?
578          </span>
579
580          
581            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
582          
583        </button>
584      </h2>
585      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-8" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-8" class="accordion-content-container">
586        <div class="pc-accordion-item__content--row">
587          
588                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
589  
590                  Our bank account is not connected to the SWIFT network, meaning we are unable to receive SWIFT payments. If you accidentally send a payment this way, the funds will not reach us. You will need to contact your bank directly to retrieve your money, as we do not have access to or control over SWIFT transactions.
591                
592</p>
593              
594        </div>
595      </div>
596    </div>
597  
598    
599    <div data-i="9" data-open="false" class="pc-accordion-row">
600      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-9">
601        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-9" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;9&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:9,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
602          <span class="pc-accordion-item__heading">
603            Can I buy bitcoin for my business from a corporate bank account?
604          </span>
605
606          
607            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
608          
609        </button>
610      </h2>
611      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-9" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-9" class="accordion-content-container">
612        <div class="pc-accordion-item__content--row">
613          
614                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;
614]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
615  
616                  Unfortunately, it is only possible to use a personal bank account due to our AML/KYC compliance requirements. We have built bittr to be a very consumer friendly service in order to conveniently buy bitcoin and have adjusted our business and legal processes accordingly. It is not possible to use a corporate bank account to buy bitcoin with bittr.
617                
618</p>
619              
620        </div>
621      </div>
622    </div>
623  
624    
625    <div data-i="10" data-open="false" class="pc-accordion-row">
626      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-10">
627        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-10" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;10&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:10,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
628          <span class="pc-accordion-item__heading">
629            Can I reuse my bittr deposit code for future deposits?
630          </span>
631
632          
633            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
634          
635        </button>
636      </h2>
637      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-10" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-10" class="accordion-content-container">
638        <div class="pc-accordion-item__content--row">
639          
640                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
641  
642                  Yes. If you would like to buy bitcoin to the same bitcoin address as the one you've used initially, you may use the same deposit code for a new bank transfer.
643                
644</p>
645              
646        </div>
647      </div>
648    </div>
649  
650    
651    <div data-i="11" data-open="false" class="pc-accordion-row">
652      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-11">
653        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-11" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;11&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:11,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
654          <span class="pc-accordion-item__heading">
655            I forgot to include my deposit code in the bank transfer. What should I do?
656          </span>
657
658          
659            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
660          
661        </button>
662      </h2>
663      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-11" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-11" class="accordion-content-container">
664        <div class="pc-accordion-item__content--row">
665          
666                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
667  
668                  We'll do our best to match your payment manually. Please contact <a href="mailto:[email protected]">[email protected]</a> with the following details: your full name, the IBAN you sent the transfer from, and your bittr deposit code. This helps us identify and match your payment as quickly as possible.
669                
670</p>
671              
672        </div>
673      </div>
674    </div>
675  
676    
677    <div data-i="12" data-open="false" class="pc-accordion-row">
678      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-12">
679        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-12" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;12&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:12,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
680          <span class="pc-accordion-item__heading">
681            Someone asked me to send money to Bittr. Is this legit?
682          </span>
683
684          
685            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
686          
687        </button>
688      </h2>
689      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-12" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-12" class="accordion-content-container">
690        <div class="pc-accordion-item__content--row">
691          
692                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
693  
694                  If you did not set up the order at bittr yourself, someone is probably trying to scam you. Do not send any money, it will be lost. more information, read <a href="/blog/how-scammers-misuse-real-companies-to-steal-your-money">How Scammers Misuse Real Companies to Steal Your Money</a>
695                
696</p>
697              
698        </div>
699      </div>
700    </div>
701  
702    
703    <div data-i="13" data-open="false" class="pc-accordion-row">
704      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-13">
705        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-13" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;13&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:13,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
706          <span class="pc-accordion-item__heading">
707            Is there a minimum and/or maximum amount of EUR/CHF I can buy bitcoin with at bittr?
708          </span>
709
710          
711            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
712          
713        </button>
714      </h2>
715      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-13" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-13" class="accordion-content-container">
716        <div class="pc-accordion-item__content--row">
717          
718                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
719  
720                  For transactions below EUR/CHF 100, a fixed fee of EUR/CHF 1,00 will be applied to cover the costs of a bank transaction. The maximum amount of fiat you can exchange via bittr is 999CHF (or euro equivalent) per 30 days.
721                
722</p>
723              
724        </div>
725      </div>
726    </div>
727  
728    
729    <div data-i="14" data-open="false" class="pc-accordion-row">
730      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-14">
731        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-14" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;14&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:14,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
732          <span class="pc-accordion-item__heading">
733            What is the transaction limit?
734          </span>
735
736          
737            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
738          
739        </button>
740      </h2>
741      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-14" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-14" class="accordion-content-container">
742        <div class="pc-accordion-item__content--row">
743          
744                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;
744]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
745  
746                  The maximum amount you can exchange without a registration is 999 CHF (or euro equivalent) per rolling 30-day period. For full information read <a href="/blog/what-does-the-30-day-limit-at-bittr-mean">What does the 30-day limit at Bittr mean?</a>
747                
748</p>
749              
750        </div>
751      </div>
752    </div>
753  
754    
755    <div data-i="15" data-open="false" class="pc-accordion-row">
756      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-15">
757        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-15" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;15&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:15,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
758          <span class="pc-accordion-item__heading">
759            What is Bittr Whales and how do I sign up?
760          </span>
761
762          
763            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
764          
765        </button>
766      </h2>
767      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-15" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-15" class="accordion-content-container">
768        <div class="pc-accordion-item__content--row">
769          
770                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
771  
772                  Bittr Whales is for anyone who wants to buy more than 999 CHF (or euro equivalent) worth of bitcoin per 30 days. There's no need to sign up in advance, just send your transfer as usual. As soon as you exceed the limit, you'll automatically receive an email that lets you join Bittr Whales. For full information read <a href="/blog/bittr-whales-stack-sats-without-limits">Bittr Whales: Stack sats without limits</a>
773                
774</p>
775              
776        </div>
777      </div>
778    </div>
779  
780    
781    <div data-i="16" data-open="false" class="pc-accordion-row">
782      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-16">
783        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-16" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;16&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:16,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
784          <span class="pc-accordion-item__heading">
785            What happens if I accidentally exceed the 999 CHF limit?
786          </span>
787
788          
789            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
790          
791        </button>
792      </h2>
793      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-16" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-16" class="accordion-content-container">
794        <div class="pc-accordion-item__content--row">
795          
796                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
797  
798                  If your total transfers exceed 999 CHF (or euro equivalent) within a 30-day period, your payment will be paused and you'll receive an email with two options: (1) have the funds returned to your bank account, or (2) complete a Whales verification to unlock higher limits. Please note that regardless of which option you choose, you will need to complete the Whales verification in order to continue using bittr in the future. This is required by Swiss regulatory guidelines.
799                
800</p>
801              
802        </div>
803      </div>
804    </div>
805  
806    
807    <div data-i="17" data-open="false" class="pc-accordion-row">
808      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-17">
809        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-17" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;17&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:17,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
810          <span class="pc-accordion-item__heading">
811            Can I sell my bitcoin via bittr in order to receive CHF or euro?
812          </span>
813
814          
815            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
816          
817        </button>
818      </h2>
819      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-17" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-17" class="accordion-content-container">
820        <div class="pc-accordion-item__content--row">
821          
822                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
823  
824                  Bittr is designed in order to buy bitcoin conveniently, so you can easily buy bitcoin and receive the bitcoin straight to your own wallet. We do not provide a service to convert bitcoin back into fiat currency.
825                
826</p>
827              
828        </div>
829      </div>
830    </div>
831  
832    
833    <div data-i="18" data-open="false" class="pc-accordion-row">
834      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-18">
835        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-18" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;18&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:18,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
836          <span class="pc-accordion-item__heading">
837            Is it possible to change the address in which I receive my bitcoin?
838          </span>
839
840          
841            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
842          
843        </button>
844      </h2>
845      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-18" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-18" class="accordion-content-container">
846        <div class="pc-accordion-item__content--row">
847          
848                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
849  
850                  No, unfortunately it is not possible to change the bitcoin address linked to your deposit code after signing up. As there are no credentials to login with bittr, we have no way to be sure that it's actually you, who would like to change the address. This would open up a security issue as people with malicious intents might convince the bittr customer support team to change your address while nothing has changed at the your end (i.e. changing the description of the bank transfer). To securely change your address, <a href="/buy-bitcoin">create a new order</a> to obtain a new deposit code and change the description of your bank transfer.
851                
852</p>
853              
854        </div>
855      </div>
856    </div>
857  
858    
859    <div data-i="19" data-open="false" class="pc-accordion-row">
860      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-19">
861        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-19" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;19&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:19,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
862          <span class="pc-accordion-item__heading">
863            Why is my transaction still unconfirmed? Will it ever confirm?
864          </span>
865
866          
867            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
868          
869        </button>
870      </h2>
871      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-19" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-19" class="accordion-content-container">
872        <div class="pc-accordion-item__content--row">
873          
874                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
875  
876                  <b><em>Never use bittr when you urgently need to send bitcoin somewhere. Only use bittr when confirmation time is not an issue.</em></b> Please be advised that due to bitcoin's decentralized nature, a mining fee is necessary to incentivize the bitcoin miners to safeguard the network. Bittr broadcasts bitcoin transactions with relatively low mining fees. The more congested the bitcoin network gets, the longer it will take for bittr transactions to confirm. However, our transactions are not broadcasted as a single transaction. Instead, we will always be spending the (unconfirmed) change from the previous bittr transaction. Because of this, all unconfirmed bittr transactions are stacked upon each other, improving the likelihood of them being confirmed all at once. The more unconfirmed transactions being stacked upon each other, the more interesting they become for the miners to include them all (accumulating mining fees). In the unlikely event transactions do not confirm in reasonable time, we can always send the remaining change with a high transaction fee to ourselves, this technique will ensure your transaction will always be confirmed at some point and never gets "stuck"! This method is also known as <b><em><a href="https://themerkle.com/what-is-child-pay-for-parent/" target="_blank" rel="noopener noreferrer">Child Pays for Parent (CPFP)</a></em></b>.
877                
878</p>
879              
880        </div>
881      </div>
882    </div>
883  
884    
885    <div data-i="20" data-open="false" class="pc-accordion-row">
886      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-2
8860">
887        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-20" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;20&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:20,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
888          <span class="pc-accordion-item__heading">
889            How long does bittr take to process my order?
890          </span>
891
892          
893            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
894          
895        </button>
896      </h2>
897      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-20" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-20" class="accordion-content-container">
898        <div class="pc-accordion-item__content--row">
899          
900                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
901  
902                  Unlike regular bitcoin exchanges, you do not know the market price of the bitcoin you are about to purchase due to the time between your bank executing the bank transfer and the moment bittr receives your money. Your deposit is always converted in bitcoin the same day it is received in our bank account. Depending on your bank and its connection to bittr's bank, this may take 0-3 business day(s).
903                
904</p>
905              
906        </div>
907      </div>
908    </div>
909  
910    
911    <div data-i="21" data-open="false" class="pc-accordion-row">
912      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-21">
913        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-21" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;21&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:21,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
914          <span class="pc-accordion-item__heading">
915            My bank transfer was instant, why haven&#39;t I received my bitcoin yet?
916          </span>
917
918          
919            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
920          
921        </button>
922      </h2>
923      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-21" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-21" class="accordion-content-container">
924        <div class="pc-accordion-item__content--row">
925          
926                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
927  
928                  Even SEPA Instant transfers, which are usually credited 
928within seconds, can occasionally take longer due to processing delays on the banking side. This is outside of our control. Rest assured: as soon as your funds arrive in our account, they are converted to bitcoin and sent to your wallet automatically. You don't need to take any action.
929                
930</p>
931              
932        </div>
933      </div>
934    </div>
935  
936    
937    <div data-i="22" data-open="false" class="pc-accordion-row">
938      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-22">
939        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-22" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;22&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:22,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
940          <span class="pc-accordion-item__heading">
941            What functionalities can I expect from bittr in the future?
942          </span>
943
944          
945            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
946          
947        </button>
948      </h2>
949      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-22" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-22" class="accordion-content-container">
950        <div class="pc-accordion-item__content--row">
951          
952                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
953  
954                  Right now we are focussing on setting up the most simplistic way of buying bitcoin, right through your own online banking environment, always managing your own wallet (private keys). We will never add support for any cryptocurrency other than bitcoin as we don't see any other cryptocurrency meet the criteria as a scarce digital good worth saving in the long-term. If you have further ideas how we can improve bittr, <a href="mailto:[email protected]">do let us know!</a>
955                
956</p>
957              
958        </div>
959      </div>
960    </div>
961  
962    
963    <div data-i="23" data-open="false" class="pc-accordion-row">
964      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-23">
965        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-23" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;23&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:23,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
966          <span class="pc-accordion-item__heading">
967            Who founded bittr and why?
968          </span>
969
970          
971            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
972          
973        </button>
974      </h2>
975      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-23" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-23" class="accordion-content-container">
976        <div class="pc-accordion-item__content--row">
977          
978                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
979  
980                  Bittr was founded by Ruben Waterman, student in the MSc degree in Digital Currency at the University of Nicosia. The idea of bittr was born during a discussion in one of the classes, where we thought it would be great to have a service where one could easily buy bitcoin, without manual intervention. We were convinced that this should exist in Europe, sooner rather than later and that's why Ruben embarked on this adventure. If you're interested in knowing more, you can read the blog article <a href="/blog/the-bittr-story">The Bittr Story</a>.
981                
982</p>
983              
984        </div>
985      </div>
986    </div>
987  
988    
989    <div data-i="24" data-open="false" class="pc-accordion-row">
990      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-24">
991        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-24" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;24&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:24,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
992          <span class="pc-accordion-item__heading">
993            How can I reach out to bittr?
994          </span>
995
996          
997            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
998          
999        </button>
1000      </h2>
1001      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-24" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-24" class="accordion-content-container">
1002        <div class="pc-accordion-item__content--row">
1003          
1004                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
1005  
1006                  You may use the <a href="/support">contact form</a>, or reach out to us via email: <a href="mailto:[email protected]">[email protected]</a>. You can also join our bittr community on <a href="https://t.me/getbittr" target="_blank" rel="noopener noreferrer">Telegram</a> to hang out with fellow bitcoiners and help each other!
1007                
1008</p>
1009              
1010        </div>
1011      </div>
1012    </div>
1013  
1014    
1015    <div data-i="25" data-open="false" class="pc-accordion-row">
1016      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-25">
1017        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-25" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;25&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:25,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
1018          <span class="pc-accordion-item__heading">
1019            Is there an API or other way to incorporate bittr in my service?
1020          </span>
1021
1022          
1023            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
1024          
1025        </button>
1026      </h2>
1027      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-25" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-25" class="accordion-content-container">
1028        <div class="pc-accordion-item__content--row">
1029          
1030                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
1031  
1032                  There is no automated way <b><em>yet</em></b> to incorporate your service with bittr. If you are interested in this, please send an email to <a href="mailto:[email protected]">[email protected]</a>
1033                
1034</p>
1035              
1036        </div>
1037      </div>
1038    </div>
1039  
1040    
1041    <div data-i="26" data-open="false" class="pc-accordion-row">
1042      <h2 id="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-26">
1043        <button type="button" aria-controls="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-26" aria-expanded="false" phx-click="[[&quot;dispatch&quot;,{&quot;to&quot;:&quot;#accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2 [data-i=&#39;26&#39;]&quot;,&quot;detail&quot;:{&quot;index&quot;:26,&quot;length&quot;:27,&quot;container_id&quot;:&quot;accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2&quot;},&quot;event&quot;:&quot;click_accordion&quot;}]]" class="pc-accordion-item--row accordion-button">
1044          <span class="pc-accordion-item__heading">
1045            Do I have to have a bitcoin wallet? Why can&#39;t bittr safeguard my bitcoin?
1046          </span>
1047
1048          
1049            <span class="hero-chevron-down-solid pc-accordion-item__chevron"></span>
1050          
1051        </button>
1052      </h2>
1053      <div id="acc-content-panel-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-26" role="region" style="display: none;" aria-labelledby="acc-header-accordion_87e6c018-60ab-4aa2-bc3c-972f609ca0b2-26" class="accordion-content-container">
1054        <div class="pc-accordion-item__content--row">
1055          
1056                <p class="pc-text pc-p--margin font-[&#39;Space Grotesk&#39;
1056]! text-zinc-500 text-base text-justify font-normal leading-snug prose prose-slate max-w-none prose-a:font-semibold prose-a:text-brand-500 hover:prose-a:text-brand-500 prose-a:text-sm prose-a:font-medium">
1057  
1058                  Though this would technically be feasible, it highly contradicts what bitcoin stands for: decentralization! We therefore believe we should not offer this to our customers, but if you need help setting up a bitcoin wallet, we wrote a <a href="/blog/choosing-the-right-wallet-for-you">blog post</a> to help you get started. If you still have questions, just reach out to us via <a href="mailto:[email protected]">[email protected]</a> and we will try to help you out as soon as possible! You can also join our bittr community on <a href="https://t.me/getbittr" target="_blank" rel="noopener noreferrer">Telegram</a> to ask for suggestions from other bittr users!
1059                
1060</p>
1061              
1062        </div>
1063      </div>
1064    </div>
1065  
1066</div>
1067          </dl>
1068        </div>
1069
1070        <form phx-change="validate" phx-submit="submit" class="w-full sm:w-1/2 py-8 sm:px-2 sm:py-0 sm:border-0 gap-4 flex-col flex" method="post">
1071  
1072  
1073  
1074          <div class="text-neutral-950 dark:text-zinc-400 text-3xl sm:text-5xl font-medium font-['Space Grotesk'] leading-tight sm:leading-[52.80px]">
1075            Ask us
1076          </div>
1077
1078          <div class="pc-form-field-wrapper">
1079  
1080  
1081  <label for="contact_form_name" class="pc-label text-zinc-950 dark:text-zinc-400 text-base font-normal leading-normal">
1082    
1083    Name
1084  
1085  </label>
1086
1087  <input type="text" name="contact_form[name]" id="contact_form_name" class="block w-full p-4 px-5 text-base text-gray-900 border border-gray-300 rounded-lg bg-white focus-none placeholder:text-neutral-400 pc-text-input" placeholder="Your name">
1088  
1089  
1090
1091</div>
1092
1093          <div class="pc-form-field-wrapper">
1094  
1095  
1096  <label for="contact_form_email" class="pc-label text-zinc-950 dark:text-zinc-400 text-base font-normal leading-normal">
1097    
1098    Email
1099  
1100  </label>
1101
1102  <input type="text" name="contact_form[email]" id="contact_form_email" class="block w-full p-4 px-5 text-base text-gray-900 border border-gray-300 rounded-lg bg-white focus-none placeholder:text-neutral-400 pc-text-input" placeholder="Your email">
1103  
1104  
1105
1106</div>
1107
1108          <div class="pc-form-field-wrapper">
1109  
1110  
1111  <label for="contact_form_message" class="pc-label text-zinc-950 dark:text-zinc-400 text-base font-normal leading-normal">
1112    
1113    Message
1114  
1115  </label>
1116
1117  <textarea id="contact_form_message" name="contact_form[message]" class="pc-text-input block w-full p-4 px-5 text-base text-gray-900 border border-gray-300 rounded-lg bg-white focus-none placeholder:text-neutral-400" rows="4" placeholder="What would you like to know more about?">
1118</textarea>
1119  
1120  
1121
1122</div>
1123
1124          <button class="pc-button pc-button--primary pc-button--md text-white w-full dark:border dark:border-neutral-200 md:mt-0 px-4 py-3 bg-neutral-950 inline-flex justify-center gap-1 hover:bg-zinc-700 font-medium rounded-lg sm:order-2" type="submit" phx-disable-with="Sending Message">
1125  
1126  
1127  
1128
1129  Send Message
1130  
1131
1132</button>
1133        
1134</form>
1135      </div>
1136    </div>
1137  </div>
1138</section>
1139  </main>
1140
1141  <footer id="footer" class="overflow-hidden relative  bg-neutral-900 backdrop-blur-sm ">
1142  <img class="w-96 h-96 hidden absolute origin-top-left md:block" src="/images/icons/footer_top_left.svg" alt="">
1143  <img class="w-96 h-96 hidden absolute top-0 right-0 md:block" src="/images/icons/footer_top_right.svg" alt="">
1144  <img class="w-[1028px] hidden absolute bottom-0 left-[25%] origin-top-left md:block" src="/images/icons/footer_bottom.svg" alt="">
1145
1146  <img class="w-[137px] absolute origin-top-left md:hidden" src="/images/icons/footer_top_left_m.svg" alt="">
1147  <img class="w-[177px] absolute top-[30%] right-0 md:hidden" src="/images/icons/footer_right_m.svg" alt="">
1148  <img class="w-[531px] absolute bottom-0 left-0 origin-top-left md:hidden" src="/images/icons/footer_bottom_m.svg" alt="">
1149
1150  <div class="max-w-screen-xl px-4 relative z-10 mt-8 mx-auto ">
1151    <div class="justify-between items-center gap-1.5 flex">
1152      <div class="w-full mb-12 md:w-1/5 md:mb-0">
1153        <a class="inline-block text-3xl font-bold leading-none" href="/">
1154          
1155  <img class="h-10" src="/images/logo_light-4cdeb231de6242998ab7effc06b5d9e4.svg?vsn=d" alt="bittr logo">
1156
1157        </a>
1158      </div>
1159      <div class="w-4/12 justify-center items-center gap-7 hidden md:inline-flex">
1160        <ul class="flex flex-wrap items-center md:space-x-5">
1161          
1162  <li class="w-full mb-2 md:w-auto md:mb-0">
1163    <a href="/" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/" class="text-gray-300 md:text-sm hover:text-gray-500">
1164      Home
1165    </a>
1166  </li>
1167
1168  <li class="w-full mb-2 md:w-auto md:mb-0">
1169    <a href="/bittr-academy" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/bittr-academy" class="text-gray-300 md:text-sm hover:text-gray-500">
1170      Bittr Academy
1171    </a>
1172  </li>
1173
1174  <li class="w-full mb-2 md:w-auto md:mb-0">
1175    <a href="/support" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/support" class="text-gray-300 md:text-sm hover:text-gray-500">
1176      FAQ
1177    </a>
1178  </li>
1179
1180  <li class="w-full mb-2 md:w-auto md:mb-0">
1181    <a href="/blog" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/blog" class="text-gray-300 md:text-sm hover:text-gray-500">
1182      Blog
1183    </a>
1184  </li>
1185
1186  <li class="w-full mb-2 md:w-auto md:mb-0">
1187    <a href="/dashboard" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/dashboard" class="text-gray-300 md:text-sm hover:text-gray-500">
1188      Dashboard
1189    </a>
1190  </li>
1191
1192  <li class="w-full mb-2 md:w-auto md:mb-0">
1193    <a href="/support" data-csrf="BBkPK2ULPRINcFcdFBVVHD9uJUItYSgD5QbYSnxVo16Zpz6QZ1m1u1Zy" data-to="/support" class="text-gray-300 md:text-sm hover:text-gray-500">
1194      Contact
1195    </a>
1196  </li>
1197
1198        </ul>
1199      </div>
1200      <div class="w-1/5 justify-between flex-row hidden md:inline-flex">
1201        
1202          <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://primal.net/p/npub1yadzn065lkghcg7puhp2kn96tp79fzysq4j0vku9kntaa9j2cr2s3n98zt">
1203            <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/nostr.svg" alt="Nostr Icon">
1204          </a>
1205        
1206        
1207          <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://www.facebook.com/GetBittr/">
1208            <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/fb.svg" alt="Facebook Icon">
1209          </a>
1210        
1211        
1212          <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://www.instagram.com/getbittr/">
1213            <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/insta.svg" alt="Instagram Icon">
1214          </a>
1215        
1216        
1217          <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://t.me/getbittr">
1218            <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/telegram.svg" alt="Telegram Icon">
1219          </a>
1220        
1221        
1222          <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://twitter.com/GetBittr">
1223            <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/x.svg" alt="X Icon (Formerly Twitter)">
1224          </a>
1225        
1226      </div>
1227    </div>
1228    <div class="mt-8  md:h-auto justify-between  gap-1.5 md:flex">
1229      <div class="w-full mb-4 md:w-3/12 relative flex flex-col">
1230        <div class="text-white text-xl font-normal font-space-grotesk leading-relaxed">
1231          About
1232        </div>
1233        <div class="mt-2.5 flex-1 text-neutral-400 text-base font-normal leading-snug">
1234          Most people get their savings eaten by inflation. With Bittr, you can buy Bitcoin straight into your Piggy Bank, saving in a currency that is deflationary by design.
1235        </div>
1236        <div class="mt-auto flex items-center gap-2">
1237          <img class="w-10 h-10" src="/images/icons/swissflag.svg" alt="Swiss Flag">
1238          <div class="text-white text-base font-medium leading-snug">
1239            Made in Switzerland
1240          </div>
1241        </div>
1242      </div>
1243
1244      <div class="w-full md:w-3/12 relative flex flex-col">
1245        <div class="text-white text-xl font-normal font-space-grotesk leading-relaxed">
1246          Bitcoin Price
1247        </div>
1248        <div class="flex flex-col mt-2.5 align-top items-start">
1249          <div class="text-zinc-400 text-center font-normal leading-snug">
1250            
1251                <div class="flex">
1252                  <div class="font-space-grotesk">
1253                    <span class="align-top text-7xl md:text-5xl xl:text-7xl">
1254                      68878.60
1255                    </span>
1256                    <br>
1257                    <span class="text-6xl md:text-5xl xl:text-6xl">CHF/BTC</span>
1258                  </div>
1259                </div>
1260              
1261          </div>
1262        </div>
1263      </div>
1264      <div class="w-full mb-4 md:w-3/12 relative flex-col mb-4 mb-8 justify-start items-start gap-5 md:inline-flex">
1265        <div class="Blog text-white text-xl font-normal font-space-grotesk leading-relaxed">
1266          Blog
1267        </div>
1268        <div class="mt1 flex-col justify-start items-start gap-2.5 flex">
1269          
1270            
1271            <a href="/blog/how-scammers-misuse-real-companies-to-steal-your-money" class="text-neutral-400 hover:text-neutral-200 text-base font-normal leading-snug">
1272              How Scammers Misuse Real Companies to Steal Your Money
1273            </a>
1274            <a href="/blog/how-scammers-misuse-real-companies-to-steal-your-money" class="text-neutral-400 hover:text-neutral-200 text-base font-normal leading-snug">
1275              Mar 18, 2026
1276            </a>
1277          
1278            
1279            <a href="/blog/dca-utxo-management-why-your-savings-plan-can-lead-to-hidden-fees" class="text-neutral-400 hover:text-neutral-200 text-base font-normal leading-snug">
1280              DCA &amp; UTXO Management: Why your savings plan can lead to hidden fees
1281            </a>
1282            <a href="/blog/dca-utxo-management-why-your-savings-plan-can-lead-to-hidden-fees" class="text-neutral-400 hover:text-neutral-200 text-base font-normal leading-snug">
1283              Mar 12, 2026
1284            </a>
1285          
1286        </div>
1287      </div>
1288      <div class="w-full mb-4 md:w-3/12 relative flex-col justify-start items-start gap-5 md:inline-flex md:w-auto">
1289        <div class="text-white text-xl font-normal font-space-grotesk leading-relaxed">
1290          Other
1291        </div>
1292        <div class="mt-1 flex-col justify-start items-start gap-2.5 flex">
1293          <div class="text-neutral-400 text-base font-normal leading-snug">BITTR AG</div>
1294          <div class="text-neutral-400 text-base font-normal leading-snug">
1295            Chamber of Commerce:<br>CHE-210.059.556
1296          </div>
1297          <div class="text-neutral-400 text-base font-normal leading-snug">
1298            Asetstrasse 37<br>6438 Ibach, Switzerland
1299          </div>
1300          <div class="text-neutral-400 text-base font-normal leading-snug">
1301            <a href="mailto:[email protected]" class="text-neutral-400 text-base font-normal leading-snug">
1302              [email protected]
1303            </a>
1304          </div>
1305        </div>
1306      </div>
1307    </div>
1308
1309    <div class="justify-center gap-10 my-4 flex md:hidden">
1310      
1311        <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://primal.net/p/npub1yadzn065lkghcg7puhp2kn96tp79fzysq4j0vku9kntaa9j2cr2s3n98zt">
1312          <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/nostr.svg" alt="Nostr Icon">
1313        </a>
1314      
1315      
1316        <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://www.facebook.com/GetBittr/">
1317          <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/fb.svg" alt="Facebook Icon">
1318        </a>
1319      
1320      
1321        <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://www.instagram.com/getbittr/">
1322          <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/insta.svg" alt="Instagram Icon">
1323        </a>
1324      
1325      
1326        <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://t.me/getbittr">
1327          <img class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" src="/images/icons/telegram.svg" alt="Telegram Icon">
1328        </a>
1329      
1330      
1331        <a target="_blank" class="inline-block p-2 rounded dark:bg-zinc-950 bg-gray-500 hover:bg-gray-700 dark:hover:bg-gray-600 group" href="https://twitter.com/GetBittr">
1332          <svg class="w-5 h-5 fill-white dark:fill-gray-400 group-hover:fill-white" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 300 300.25">
1333            <path d="M178.57,127.15L290.27,0h-26.46l-97.03,110.38L89.34,0H0l117.13,166.93L0,300.25h26.46l102.4-116.59,81.8,116.59h89.34M36.01,19.54h40.65l187.13,262.13h-40.66" stroke-width="0"></path>
1334          </svg>
1335        </a>
1336      
1337    </div>
1338    <div class="h-px border border-zinc-600"></div>
1339    <div class="my-8 text-neutral-400 text-base  text-center font-normal font-raleway leading-normal">
1340      <div class="flex flex-col sm:flex-row sm:items-center sm:justify-center">
1341        <span>© 2026 BITTR AG</span>
1342        <span class="hidden sm:block px-3">|</span>
1343        <span class="sm:mt-0 mt-2">Made with 🧡 in Switzerland</span>
1344      </div>
1345      <div class="mt-2 divide-x divide-gray-500 dark:divide-gray-400">
1346        <a href="/privacy-policy" class="text-xs sm:text-base pr-3 hover:text-gray-300">
1347          Privacy Policy
1348        </a>
1349        <a href="/cookie-policy" class="text-xs sm:text-base px-3 hover:text-gray-300">
1350          Cookie Policy
1351        </a>
1352        <a href="/terms-and-conditions" class="text-xs sm:text-base px-3 hover:text-gray-300">
1353          Terms &amp; Conditions
1354        </a>
1355      </div>
1356    </div>
1357  </div>
1358</footer>
1359</div></div>
1360  </body>
1361
1362  
1362<script defer src="https://support.getbittr.com/assets/chat/chat.min.js">
1363  </script>
1363
1364  <div id="zammad-chat-config" class="hidden" aria-hidden="true" data-host="wss://support.getbittr.com/ws" data-title="Stuck? Ask our help!">
1365  </div>
1366</html>

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