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32 33 <!-- End Google Tag Manager --> 34<link rel="stylesheet" type="text/css" href="https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700;900&display=swap"> 35<link rel="stylesheet" type="text/css" href="/_resources/themes/sunmetro/css/styles.css?m=1779473226"> 36<link rel="stylesheet" type="text/css" href="/_resources/themes/sunmetro/css/accordion.css?m=1776807126"> 37<link rel="stylesheet" type="text/css" href="/_resources/themes/sunmetro/css/full-cal.min.css?m=1776807126"> 38</head> 39<body> 40<!-- Google Tag Manager (noscript) --> 41<noscript><iframe src=https://www.googletagmanager.com/ns.html?id=GTM-WHD8T9J 42height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> 43<!-- End Google Tag Manager (noscript) --> 44 45<header> 46 <div class="logo"> 47 <a href="https://sunmetro.net"><img src="/_resources/themes/sunmetro/images/sunmetro-logo.svg" alt="Sun Metro" /></a> 48 </div> 49 50 <div class="navWrap"> 51 <nav class="mainNav"> 52 <button aria-expanded="false" aria-controls="menu"><i class="fas fa-bars"></i><i class="fas fa-times"></i><span>Menu</span></button> 53 <div hidden class="mainNavWrap"> 54 <ul> 55 56 <li class="hasSub"> 57 <a class="link hasSubNav" href="/microtransit" >Microtransit <i class="fas fa-angle-down"></i></a> 58 59 <div class="subWrap"> 60 <div class="sub"> 61 <div class="subGroup"> 62 <ul> 63 64 <li><a class="link" href="/microtransit" target="_blank">About Microtransit</a></li> 65 66 <li><a class="link" href="https://book.smondemand.rideco.com/" target="_blank">Book a Ride</a></li> 67 68 <li><a class="link" href="/assets/documents/MicroTransit-Map-and-Stops.pdf" target="_blank">Upper East Service Zone</a></li> 69 70 <li><a class="link" href="/microtransit/microtransit-faq">Microtransit FAQ</a></li> 71 72 </ul> 73 </div> 74 </div> 75 </div> 76 77 </li> 78 79 <li class="hasSub"> 80 <a class="link hasSubNav" href="/routes" >Routes <i class="fas fa-angle-down"></i></a> 81 82 <div class="subWrap"> 83 <div class="sub"> 84 <div class="subGroup"> 85 <ul> 86 87 <li><a class="link" href="https://go.sunmetro.net/#/app/tripplanning" target="_blank">Trip Planner</a></li> 88 89 <li><a class="link" href="/routes/routes">Routes</a></li> 90 91 <li><a class="link" href="/routes/transit-centers">Transit Centers</a></li> 92 93 <li><a class="link" href="/routes/service-modifications">Service Modifications</a></li> 94 95 <li><a class="link" href="/routes/holiday-service">Holiday Service</a></li> 96 97 <li><a class="link" href="https://qrfy.io/p/S4BVzKLUpR" target="_blank">Ride Sun Metro App</a></li> 98 99 </ul> 100 </div> 101 </div> 102 </div> 103 104 </li> 105 106 <li class="hasSub"> 107 <a class="link hasSubNav" href="/fares" >Fares <i class="fas fa-angle-down"></i></a> 108 109 <div class="subWrap"> 110 <div class="sub"> 111 <div class="subGroup"> 112 <ul> 113 114 <li><a class="link" href="/fares/fares-and-passes">Fares & Passes</a></li> 115 116 <li><a class="link" href="/fares/where-to-buy">Where To Buy</a></li> 117 118 <li><a class="link" href="/fares/reduced-fare">Reduced Fare</a></li> 119 120 <li><a class="link" href="/fares/vets-ride-free">Vets Ride Free</a></li> 121 122 <li><a class="link" href="/fares/pay-your-way">Pay Your Way</a></li> 123 124 </ul> 125 </div> 126 </div> 127 </div> 128 129 </li> 130 131 <li class="hasSub"> 132 <a class="section hasSubNav" href="/how-to" >How To <i class="fas fa-angle-down"></i></a> 133 134 <div class="subWrap"> 135 <div class="sub"> 136 <div class="subGroup"> 137 <ul> 138 139 <li><a class="link" href="/how-to/park-ride">Park+Ride</a></li> 140 141 <li><a class="current" href="/how-to/how-to-create-an-account">Create an Account</a></li> 142 143 <li><a class="link" href="/how-to/how-to-ride">How To Ride</a></li> 144 145 <li><a class="link" href="/how-to/plan-your-trip">Plan Your Trip</a></li> 146 147 <li><a class="link" href="/how-to/farebox">Farebox</a></li> 148 149 <li><a class="link" href="/how-to/use-real-time-placards">Use Real Time Placards</a></li> 150 151 <li><a class="link" href="/how-to/rules-for-riding">Rules for Riding</a></li> 152 153 <li><a class="link" href="/how-to/bike-ride">Bike+Ride</a></li> 154 155 <li><a class="link" href="/how-to/safety-and-security">Safety & Security</a></li> 156 157 <li><a class="link" href="/how-to/find-lost-items">Find Lost Items</a></li> 158 159 <li><a class="link" href="/how-to/advertise-with-us">
159 Advertise with Us</a></li> 160 161 </ul> 162 </div> 163 </div> 164 </div> 165 166 </li> 167 168 <li> 169 <a class="link" href="http://www.sunmetrobrio.net" target="_blank">Brio </a> 170 171 </li> 172 173 <li class="hasSub"> 174 <a class="link hasSubNav" href="/streetcar" >Streetcar <i class="fas fa-angle-down"></i></a> 175 176 <div class="subWrap"> 177 <div class="sub"> 178 <div class="subGroup"> 179 <ul> 180 181 <li><a class="link" href="/streetcar/about-streetcars">About Streetcars</a></li> 182 183 <li><a class="link" href="/assets/documents/Streetcar/Streetcar-Brochure.pdf" target="_blank">Streetcar Brochure</a></li> 184 185 <li><a class="link" href="/assets/documents/Streetcar/Streetcar-Brochure-esp.pdf" target="_blank">Streetcar Brochure (Spanish)</a></li> 186 187 <li><a class="link" href="https://events.elpasotexas.gov/?departments%5B%5D=7&count=10" target="_blank">Streetcar Events</a></li> 188 189 <li><a class="link" href="/streetcar/streetcar-route">Streetcar Route</a></li> 190 191 <li><a class="link" href="/streetcar/streetcar-safety">Streetcar Safety</a></li> 192 193 <li><a class="link" href="/streetcar/track-access">Track Access</a></li> 194 195 </ul> 196 </div> 197 </div> 198 </div> 199 200 </li> 201 202 <li class="hasSub"> 203 <a class="link hasSubNav" href="/lift" >LIFT <i class="fas fa-angle-down"></i></a> 204 205 <div class="subWrap"> 206 <div class="sub"> 207 <div class="subGroup"> 208 <ul> 209 210 <li><a class="link" href="/lift/about-the-lift">About the LIFT</a></li> 211 212 <li><a class="link" href="/lift/lift-eligibility">LIFT Eligibility</a></li> 213 214 <li><a class="link" href="/lift/scheduling-a-pick-up">Scheduling a Pick-up</a></li> 215 216 <li><a class="link" href="/lift/policies-and-procedures"> Policies & Procedures </a></li> 217 218 <li><a class="link" href="/lift/lift-emergency-contact">LIFT Emergency Contact</a></li> 219 220 <li><a class="link" href="/lift/lift-faq">LIFT FAQ</a></li> 221 222 </ul> 223 </div> 224 </div> 225 </div> 226 227 </li> 228 229 <li class="hasSub"> 230 <a class="link hasSubNav" href="/about" >About <i class="fas fa-angle-down"></i></a> 231 232 <div class="subWrap"> 233 <div class="sub"> 234 <div class="subGroup"> 235 <ul> 236 237 <li><a class="link" href="/about/ada-rights">ADA Rights</a></li> 238 239 <li><a class="link" href="/about/about-us">About Us</a></li> 240 241 <li><a class="link" href="/about/citizens-advisory-committee">Sun Metro Citizens Advisory Committee</a></li> 242 243 <li><a class="link" href="https://contact.sunmetro.net/" target="_blank">Contact</a></li> 244 245 <li><a class="link" href="/about/employment">Employment</a></li> 246 247 <li><a class="link" href="/about/history">History</a></li> 248 249 <li><a class="link" href="https://elpasotexas.legistar.com/Calendar.aspx/" target="_blank">Mass Transit Board Agenda</a></li> 250 251 <li><a class="link" href="https://www.elpasotexas.gov/city-clerk/forms/" target="_blank">MTB Agenda Forms</a></li> 252 253 <li><a class="link" href="/about/news-releases">News Releases</a></li> 254 255 <li><a class="link" href="/about/programs-and-events">Programs & Events</a></li> 256 257 <li><a class="link" href="/about/title-vi-and-dbe">Title VI & DBE</a></li> 258 259 <li><a class="link" href="https://docs.google.com/spreadsheets/d/1fUjT4DLnNAa-s6Fhip1NxgjfVyGqnYhyHJDiFgHGLyY/edit#gid=0" target="_blank">Roster</a></li> 260 261 </ul> 262 </div> 263 </div> 264 </div> 265 266 </li> 267 268 </ul> 269 </div> 270 </nav> 271 <div class="navExtra"> 272 <button class="search-form-trigger" data-toggle="search-form" aria-controls="search-form-wrapper" aria-expanded="false"> 273 <i class="fas fa-search" aria-hidden="true"></i> 274 <span class="visuallyhidden">Search</span> 275 </button> 276 <a href="https://translate.google.com/translate?sl=en&tl=es&u=sunmetro.net" target="_blank"><i class="fas fa-language translate"></i><span class="visuallyhidden">Translate</span></a> 277 </div> 278 279 <div id="search-form-wrapper" class="search-form-wrapper" aria-hidden="true"> 280 <div class="search-form"> 281 <div class="gSearch"> 282 <div class="gcse-search"></div>
283 </div> 284 <button class="search-close" aria-label="Close Search"> 285 <i class="fa fa-window-close" aria-hidden="true"></i> 286 </button> 287 </div> 288 </div> 289 </div> 290</header> 291 <div class="internalHeader"> 292 <div class="headerTitle" style="background-image: url(/assets/images/Headers/banner_app__ScaleWidthWzE4MDBd.jpg);"> 293 <h1> 294 295 How To 296 297 </h1> 298 </div> 299 </div> 300 301 <div class="content pageTitle"> 302 <h1>Create a Ride Sun Metro App Account</h1> 303 </div> 304 305 <div class="content"> 306 <div class="column60"> 307 <p>Beginning December 1, 2023, The Ride Sun Metro app will require all users wishing to purchase tickets to create an account. Once registered, any previously purchased tickets will still be available. Logins are protected by two-factor authentication (2FA). This additional feature helps ensure your credit card information and purchases remain secure.</p><h2>User Registration Guide</h2><p>1. After updating the Ride Sun Metro App, select "My Account"<br><img width="281" height="571" alt="screenshot of app highlighting My Account button" src="/assets/images/ride-sm-account-how-to-1__ResizedImageWzI4MSw1NzFd.png" loading="lazy" class="center ss-htmleditorfield-file image"> 308 309</p><p>2. Select the "Register" button<br><img width="281" height="571" alt="Screenshot of Ride Sun Metro app highlighting Register button" src="/assets/images/ride-sm-account-how-to-2__ResizedImageWzI4MSw1NzFd.png" loading="lazy" class="center ss-htmleditorfield-file image"> 310 311</p><p>3. Provide your contact information and create a secure, unique password (passwords must be at least 6 characters and contain at least one uppercase, one lowercase and one number). Select "Register".<br><img width="281" height="571" alt="Screenshot of Ride Sun Metro app showing the Register Account screen" src="/assets/images/ride-sm-account-how-to-3__ResizedImageWzI4MSw1NzFd.png" loading="lazy" class="center ss-htmleditorfield-file image"> 312 313</p><p>4. Enter the Verification Code sent to the email address you provided and select "Verify Account".<br><img width="281" height="571" alt="Screenshot of Ride Sun Metro app showing Verify Account screen" src="/assets/images/ride-sm-account-how-to-4__ResizedImageWzI4MSw1NzFd.png" loading="lazy" class="center ss-htmleditorfield-file image"> 314 315</p><p>Once verified, you will now be able to make ticket purchases as normal. All previously purchased tickets will be available as well.</p><p><em><strong>Notice:</strong> You must be logged into your account in order to purchase tickets. Users can only login on one device at a time. Logging into another device will log you out of the previous device. If you delete your account, all of your tickets will be gone. You will have to register again as a new user.</em></p> 316 317 </div> 318 <div class="column30 hasSectionNav"> 319 320 <nav class="sectionNav"> 321 <h3>How To</h3> 322 <ul> 323 324 <li><a class="link" href="/how-to/park-ride">Park+Ride</a></li> 325 326 <li><a class="current" href="/how-to/how-to-create-an-account">Create an Account</a></li> 327 328 <li><a class="link" href="/how-to/how-to-ride">How To Ride</a></li> 329 330 <li><a class="link" href="/how-to/plan-your-trip">Plan Your Trip</a></li> 331 332 <li><a class="link" href="/how-to/farebox">Farebox</a></li> 333 334 <li><a class="link" href="/how-to/use-real-time-placards">Use Real Time Placards</a></li> 335 336 <li><a class="link" href="/how-to/rules-for-riding">Rules for Riding</a></li> 337 338 <li><a class="link" href="/how-to/bike-ride">Bike+Ride</a></li> 339 340 <li><a class="link" href="/how-to/safety-and-security">Safety & Security</a></li> 341 342 <li><a class="link" href="/how-to/find-lost-items">Find Lost Items</a></li> 343 344 <li><a class="link" href="/how-to/advertise-with-us">
344 Advertise with Us</a></li> 345 346 </ul> 347 </nav> 348 349 350 351 352 </div> 353 </div> 354 355 356<footer> 357 <div class="fLeft"> 358 <div><img src="/_resources/themes/sunmetro/images/sunmetro-logo.svg" alt="Sun Metro" /></div> 359 <div class="fContact"> 360 <div> 361 <h3>Transit Operations Center</h3> 362<p>10151 Montana Ave.<br>El Paso, TX 79925<br>915-212-3333</p> 363 </div> 364 <div> 365 366 </div> 367 </div> 368 </div> 369 <div class="fRight"> 370 <div class="social"> 371 <h3>Sun Metro</h3> 372 <a href="https://www.facebook.com/sunmetro" target="_blank"><i class="fab fa-facebook-square"></i><span class="visuallyhidden">Sun Metro Facebook</span></a> 373 <a href="https://twitter.com/sunmetro" target="_blank"><i class="fa-brands fa-square-x-twitter"></i><span class="visuallyhidden">Sun Metro X</span></a> 374 <a href="https://www.youtube.com/user/SunMetroTV" target="_blank"><i class="fab fa-youtube-square"></i><span class="visuallyhidden">Sun Metro Youtube</span></a> 375 </div> 376 <div class="social"> 377 <h3>Streetcar</h3> 378 <a href="https://www.facebook.com/elpasostreetcar" target="_blank"><i class="fab fa-facebook-square"></i><span class="visuallyhidden">Streetcar facebook</span></a> 379 <a href="https://www.instagram.com/elpasostreetcar" target="_blank"><i class="fab fa-instagram"></i><span class="visuallyhidden">Streetcar instagram</span></a> 380 </div> 381 <a href="https://contact.sunmetro.net/" class="btn" target="_blank">Contact Sun Metro</a> 382 <p class="copy">© 2021 <a href="https://www.elpasotexas.gov" target="_blank">City of El Paso</a></p> 383 </div> 384</footer>
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