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182	<title>Cancelamento e fidelização: conhece as regras? - Destaques - Portal do Consumidor</title>
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1048<div class="wrapper">
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1131	<div class="ckeditorcontent">Comunicações Eletrónicas e Serviços Postais</div>
1132</div>
1133	        	        	        	        </a>
1134        	                	    </div>
1135        	    <div class="col-sm-12 col-md-6 header-top-right">
1136        	    	
1137        	    	        	    	        	        <a href="/quem-somos" class="header-link hidden-xs interactive">QUEM SOMOS</a>
1138        	                	        <div class="search-box">
1139        	            <div class="input-group">
1140        				          				    
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1570<form action="https&#x3a;&#x2f;&#x2f;www&#x2e;anacom-consumidor&#x2e;pt&#x2f;destaques&#x3f;p_p_id&#x3d;3&#x26;p_p_lifecycle&#x3d;0&#x26;p_p_state&#x3d;maximized&#x26;p_p_mode&#x3d;view&#x26;_3_struts_action&#x3d;&#x25;2Fsearch&#x25;2Fsearch&#x26;_3_redirect&#x3d;&#x25;2F-&#x25;2Fcancelamento-e-fidelizacao-conhece-as-regras-" method="get" name="ctem_null_null_3_fm" onSubmit="ctem_null_null_3_search(); return false;">
1571<input name="p_p_id" type="hidden" value="3" /><input name="p_p_lifecycle" type="hidden" value="0" /><input name="p_p_state" type="hidden" value="maximized" /><input name="p_p_mode" type="hidden" value="view" /><input name="_3_struts_action" type="hidden" value="&#x2f;search&#x2f;search" /><input name="_3_redirect" type="hidden" value="&#x2f;-&#x2f;cancelamento-e-fidelizacao-conhece-as-regras-" />
1572
1573<!-- 
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1752				<input  class="field form-control"  id="_3_keywords"    name="_3_keywords"   placeholder="Pesquise" title="Procurar" type="text" value=""   />
1753			
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1765	</div>
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1770	 <input type="submit"  class="input-group-addon interactive" aria-label="Pesquise" title="Pesquise"/> 
1771</div>    
1772
1773<!-- </div></fieldset> -->
1774
1775</form>
1776	
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1778					
1779				
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1811        	            </div>    
1812        	        </div>
1813        	    </div>
1814            </div>
1815        </div>
1816	</div>
1817	<div class="header-bottom nav text-right">
1818		<div class="container-fluid">
1819		
1820    
1821             <a class="menu-button interactive navigation-menu pull-left">
1822                    <span class="glyphicon glyphicon-menu-hamburger"></span>
1823                </a>	    
1824    	   		    
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1892		<div class="ferramentas">
1893		
1894    	         <a title="STAT.ANACOM" href="https://stat.anacom.pt/" target="_blank"><img alt="STAT.ANACOM" src="/documents/20181/14688464/STAT.ANACOM/beb8c40e-1c69-4401-bf8c-3d2e32d9bc6a?t=1777458242848"/></a>
1895            	
1896		
1897    	         <a title="GEO.ANACOM" href="https://geo.anacom.pt/publico/home" target="_blank"><img alt="GEO.ANACOM" src="/documents/20181/21540/Portlets_PortalConsumidor_GEOANACOM.jpg/4a15fc33-41d0-42e5-8caa-bcb057aff1e2?t=1694791670000"/></a>
1898            	
1899		
1900    	         <a title="Saiba tudo sobre o 5G" href="https://portal5g.pt/" target="_blank"><img alt="Saiba tudo sobre o 5G" src="/documents/20181/21540/Portal5G/4b61736f-3123-4a9e-aa86-7374e897e2b2?t=1610026008000"/></a>
1901            	
1902		
1903    	         <a title="Comparador de tarifários de serviços" href="https://www.anacom.pt/tarifarios/PaginaInicial.do?channel=graphic" target="_blank"><img alt="Comparador de tarifários de serviços" src="/documents/20181/21540/com.escolha/d2f11216-925b-4694-990a-235ca0558c09?t=1474908763000"/></a>
1904            	
1905		
1906    	         <a title="Medidor de velocidade da Internet" href="http://www.netmede.pt" target="_blank"><img alt="Medidor de velocidade da Internet" src="/documents/20181/21540/NET.mede/aac2d51d-888b-4cab-9912-d8f8d9bc9bde?t=1474908844000"/></a>
1907            	
1908		
1909    	         <a title="Communications 4 Expats" href="https://www.com4expats.pt" target="_blank"><img alt="Communications 4 Expats" src="/documents/20181/14688464/botao_cabe%C3%A7alhoPortalConsumidor_com4expats.png/542615d9-9030-4faa-8e25-e6d4aca5e3b2?t=1715936252000"/></a>
1910            	
1911	    </div>
1912
1913
1914				        </div>
1915	</div>       
1916		
1917</div>		
1918
1919<script>
1920if(jQuery('#p_p_id_3_') != null && jQuery('#p_p_id_3_').length > 0){
1921    var URL = jQuery('#p_p_id_3_').find('form').attr('action');
1922
1923    var startURL = URL.substring(0, URL.lastIndexOf('/'));
1924    var middleURL = "/pesquisa";  // Page where you want to redirect and show search results
1925    var endURL = URL.substring(URL.indexOf('?'), URL.length);
1926
1927    var finalURL = startURL + middleURL + endURL;
1928    jQuery('#p_p_id_3_').find('form').attr('action', finalURL);
1929}
1930</script>
1930	
1931
1932			</header>
1933
1934<span class="back-nav"></span>
1935<nav class="sort-pages modify-pages" id="navigation" role="navigation">
1936	
1937	<div class="fecharmenu" title="Fechar menu"></div>
1938	
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1940	<ul></ul>
1941
1942	<div class="allnav"></div>
1943    <div class="faletalk">
1944    	    	<a class="pt" href="/fale-connosco" title="FALE CONNOSCO">FALE CONNOSCO</a>
1945    	    	<a class="en" href="/english" title="CONTACT US">CONTACT US</a>
1946    </div>
1947</nav>
1948	<div id="content" class="container-fluid">
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2056	<div class="portlet-layout row-fluid">
2057		<div class="portlet-column portlet-column-first span8" id="column-1">
2058			<div class="portlet-dropzone portlet-column-content portlet-column-content-first" id="layout-column_column-1">
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2434						<div class="journal-content-article">
2435							<div class="content-header pagetitle"> 
2436	<h1>
2437					<a href="https://www.anacom-consumidor.pt/destaques" class="tabletitle" title="DESTAQUES">
2438							<span class="td img">
2439					<img src="/documents/20181/21558/Destaques+Topo/8438aafb-f3b3-41c8-a7e1-c0125d9a093d" alt="DESTAQUES">
2440				</span>
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3089				
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3117			<span class="taglib-text ">Print <span class="hide-accessible">Cancelamento e fidelização: conhece as regras?</span></span>
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3247<div class="destaquedetalhe">
3248    <div class="page">
3249        <!-- RSPEAK_START -->
3250    	<div id="rsconteudo">
3251            <h2>Cancelamento e fidelização: conhece as regras?</h2>
3252    		    			<div id="readspeaker_button" class="rs_skip">
3253                    <a href="https://app-eu.readspeaker.com/cgi-bin/rsent?customerid=4899&amp;lang=pt_pt&amp;url=http://www.anacom-consumidor.pt/-/cancelamento-e-fidelizacao-conhece-as-regras-" onclick="openAndRead(this.href); return false;" accesskey="L" id="rs_button"><img style="border-style: none; width: auto;" src="https://f1-eu.readspeaker.com/graphic/default/buttons/icon_16px_black.gif" title="Ouvir com ReadSpeaker" alt="Ouvir com ReadSpeaker"></a>
3254                </div>
3255			    				
3256        	<h6 class="data">18.09.2026</h6>
3257        
3258        	        	<div id="conteudoDestaque">
3259        		<div class="ckeditorcontent">
3260<p>Está a pensar cancelar um serviço antes de terminar a fidelização? Quer retirar apenas um serviço do pacote? Ou terminou a fidelização inicial e o operador propôs-lhe um novo período?</p>
3261
3262<p>Alterar ou cancelar um contrato pode parecer simples, mas há regras, prazos e condições que importa conhecer antes de decidir.</p>
3263
3264<p>Responda ao <em>quiz</em>, teste os seus conhecimentos sobre cancelamento e fidelização e descubra como agir em diferentes situações.</p>
3265
3266<p><strong><a href="https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=eCsLRGipkUyMUYrqyV3C6Oi5Y9YR6jdCoofRXIgBPixUMFkyN0ZWSDFTRUdOQUJXV0ZPUDFBWkpGTS4u" target="_blank" title="Quiz - Fidelização e cancelamento de contratos:&nbsp;sabe como agir? ">Participe no <em>quiz</em></a>.</strong></p>
3267
3268<p><strong>Recursos relacionados:</strong><br />
3269<a href="https://youtu.be/YRUv-87FUnU?si=xv59p1M0MhvNclwF" target="_blank" title="Saiba se é necessário apresentar o seu documento de identificação para cancelar o contrato, neste vídeo de 1 minuto.">Dicas.ANACOM – Cancelamento: É obrigatório o cartão de cidadão?</a><br />
3270<a href="https://youtu.be/ksoBwfnMKCM?si=ddatot-bXAM1VtRj" target="_blank" title="Saiba se pode cancelar apenas um serviço do seu pacote de comunicações, neste vídeo de 1 minuto.">Dicas.ANACOM – Cancelar só um serviço do pacote é possível</a><br />
3271<a href="https://youtu.be/wzYFUJorhow?si=yrzMlm7obqrEhFMK" target="_blank" title="Saiba se é mesmo obrigado a ter uma fidelização ao operador, neste vídeo de 1 minuto.">Dicas.ANACOM – Sou obrigado a ter fidelização?</a>&nbsp;<br />
3272<a href="https://youtu.be/c_4Rf1Q_PAc?si=SaAr1_sghcwjqtS0" target="_blank" title="Conheça as nossas sugestões para terminar um contrato sem complicações, neste vídeo de 1 minuto.">Dicas.ANACOM – Como cancelar o contrato sem complicações</a><br />
3273<a href="https://youtu.be/oKXEmBMVhKQ?si=ruq9XyPfzzx3emGV" target="_blank" title="Conheça os seus direitos e as correspondentes obrigações do operador quando o seu contrato está prestes a terminar, neste vídeo de 1 minuto.">Dicas.ANACOM – Contrato quase a terminar: quais são os meus direitos?</a></p>
3274
3275<p><strong>Saiba mais:</strong><br />
3276<a href="https://www.anacom-consumidor.pt/faq-cancelamento-de-servicos" title="Consulte, no Portal do Consumidor, as FAQ sobre cancelamento de serviços.">Perguntas frequentes sobre cancelamento de serviços</a><br />
3277<a href="https://www.anacom-consumidor.pt/faq-periodos-de-fidelizacao" title="Consulte, no Portal do Consumidor, as FAQ sobre fidelização.">Perguntas frequentes sobre períodos de fidelização</a><br />
3278&nbsp;</p>
3279</div>
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3547					<a class="tag" href="https://www.anacom-consumidor.pt/destaques?p_p_id=101_INSTANCE_uy7CWCHn8Tth&amp;p_p_lifecycle=0&amp;p_p_state=normal&amp;p_p_mode=view&amp;p_p_col_id=column-1&amp;p_p_col_pos=1&amp;p_p_col_count=2&amp;p_r_p_564233524_tag=cancelamento">cancelamento</a>
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3551					<a class="tag" href="https://www.anacom-consumidor.pt/destaques?p_p_id=101_INSTANCE_uy7CWCHn8Tth&amp;p_p_lifecycle=0&amp;p_p_state=normal&amp;p_p_mode=view&amp;p_p_col_id=column-1&amp;p_p_col_pos=1&amp;p_p_col_count=2&amp;p_r_p_564233524_tag=fideliza%C3%A7%C3%A3o">fidelização</a>
3552
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3555					<a class="tag" href="https://www.anacom-consumidor.pt/destaques?p_p_id=101_INSTANCE_uy7CWCHn8Tth&amp;p_p_lifecycle=0&amp;p_p_state=normal&amp;p_p_mode=view&amp;p_p_col_id=column-1&amp;p_p_col_pos=1&amp;p_p_col_count=2&amp;p_r_p_564233524_tag=quiz">quiz</a>
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4063						<div class="journal-content-article">
4064							<div class="lateral">
4065    <a href="https://www.anacom-consumidor.pt/dicas-problemas" class="item interactive" title="Dicas para prevenir problemas">
4066        <img src="/documents/20181/21558/Dicas+para+evitar+problemas/07c1b5c8-5532-45af-b958-f2898e7888e3" class="image" alt="Dicas para prevenir problemas" />
4067        <div class="title">Dicas para prevenir problemas</div>
4068        <div class="short-text">Melhore a sua experiência na utilização de serviços. Estar informado ajuda-o a evitar problemas.</div>
4069    </a>
4070</div>
4071						</div>
4072
4073						
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4499				
4500					
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4505
4506						<div class="journal-content-article">
4507							<div class="lateral">
4508    <a href="https://www.anacom-consumidor.pt/problemascomoseuoperador" class="item interactive" title="Problemas com o seu operador?">
4509        <img src="/documents/20181/21558/Como+resolver+um+conflito/328001c1-62f9-4afb-b55e-b5653751f23a" class="image" alt="Problemas com o seu operador?" />
4510        <div class="title">Problemas com o seu operador?</div>
4511        <div class="short-text">Saiba o que fazer e a quem recorrer. Aceda a minutas para reclamar ao seu operador e a contactos úteis.</div>
4512    </a>
4513</div>
4514						</div>
4515
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4551	</div>
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4567		
4568	</div>
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4635	<div class="portlet-boundary portlet-boundary_56_  portlet-static portlet-static-end portlet-borderless portlet-journal-content " id="p_p_id_56_INSTANCE_18IlZufOPQzb_" >
4636		<span id="p_56_INSTANCE_18IlZufOPQzb"></span>
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4949						<div class="journal-content-article">
4950							<div class="lateral queremossaber">
4951	<div class="box rpc_no_border">
4952		<a href="https://www.anacom-consumidor.pt/800-206-665" target="_blank" title='' class="button-know-more btnpc interactive" style="background-image: url('/documents/20181/160163/TDT+telefone/9c5c302f-4c90-4119-964b-da0c7b5fc648?t=1579773582000');  display: inline-block; vertical-align: middle;">
4953			<span class="icon"></span>
4954			<div class="text"><div class="ckeditorcontent"><span style="color:#ed6e5e;"><span style="font-size:14px;"><strong>800 206 665</strong></span></span><br />
4955Ligue grátis todos os dias das 9h às 13h</div></div>
4956		</a>
4957					</div>
4958</div>
4959						</div>
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5081		<span id="p_56_INSTANCE_gPMUDVYVDDii"></span>
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5390						
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5392						
5393
5394						<div class="journal-content-article">
5395							<div class="lateral queremossaber">
5396	<div class="box rpc_no_border">
5397		<a href="https://www.anacom-consumidor.pt/reclame" target="_blank" title='' class="button-know-more btnpc interactive" style="background-image: url('/documents/20181/160163/Livro+de+reclama%C3%A7%C3%B5es/84826e31-0360-4cbe-b94b-f38d771cd6ea?t=1498840550000');  display: inline-block; vertical-align: middle;">
5398			<span class="icon"></span>
5399			<div class="text"><div class="ckeditorcontent"><span style="color:#ed8174;"><span style="font-size:14px;">LIVRO DE RECLAMAÇÕES ELETRÓNICO</span></span><br />
5400Se pretende reclamar do seu operador</div>
5401
5402<div class="ckeditorcontent">ou pedir uma informação à ANACOM</div></div>
5403		</a>
5404					</div>
5405</div>
5406						</div>
5407
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5538	<div class="portlet-boundary portlet-boundary_cookiesnotification_WAR_cookiesnotificationportlet_  portlet-static portlet-static-end portlet-borderless cookies-notification-portlet " id="p_p_id_cookiesnotification_WAR_cookiesnotificationportlet_" >
5539		<span id="p_cookiesnotification_WAR_cookiesnotificationportlet"></span>
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5561<portlet:defineObjects />
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5568<div id="cookies" class="cookies cookiesHide">
5569	<div class="notifications-button" style="display: flex; flex-direction: column; align-items: flex-end; margin-top: 0.5em; margin-right: 1em; margin-bottom: 0.5em; gap: 1em;">
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5644<button class="btn btn-outline"  id="_cookiesnotification_WAR_cookiesnotificationportlet_cookiesClose"  type='button'  id="cookiesClose" onclick="allCookiesAccepted()" inputCssClass="btn btn-outline" >
5645	
5646
5647	Aceitar todos os cookies
5648
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5650</button>
5651
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5727<button class="btn btn-outline"  id="_cookiesnotification_WAR_cookiesnotificationportlet_rejectNonEssential"  type='button'  id="rejectNonEssential" onclick="cookiesAccepted()" inputCssClass="btn btn-outline" >
5728	
5729
5730	Rejeitar cookies não essenciais
5731
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5733</button>
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5736	</div>
5737	<div class="notifications-content">
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5802	
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5805
5806	<div class="ckeditorcontent"><br />
5807Este&nbsp;<em>website</em>&nbsp;utiliza&nbsp;<em>cookies</em>&nbsp;para garantir o seu correto funcionamento e analisar o tráfego. Ao clicar em "Aceitar todos os cookies", está a concordar com o uso de todos os nossos&nbsp;<em>cookies</em>
5807.<br />
5808Ao clicar em "Rejeitar cookies não essenciais", está a rejeitar os&nbsp;<em>cookies</em>&nbsp;opcionais, mas a permitir o uso dos nossos&nbsp;<em>cookies</em>&nbsp;essenciais.<br />
5809Se desejar saber quais os cookies que está a autorizar ou rejeitar, clique em "<a href="http://www.anacom-consumidor.com/avisos-legais" target="_blank">Política de cookies</a>".</div>
5810
5811		
5812	</div>
5813</div>
5814				
5815			
5816
5817		
5818
5819	
5820
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5823
5824
5825		
5826	</div>
5827
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5832
5833	
5834
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5840
5841			</div>
5842
5843<footer id="footer" role="contentinfo">
5844	
5845
5846<!-- TOP/BOTTOM -->
5847
5848<div class="fbody">
5849	<div class="container-fluid">
5850    	<div class="linha">
5851    		<div class="coluna4">
5852				
5853
5854				<div class="faletalk">
5855										<a class="pt" style="text-transform: uppercase;" href="/fale-connosco" title='Fale Connosco'>Fale Connosco</a>
5856															<a class="en" href="/english" title="CONTACT US">CONTACT US</a>
5857									</div>
5858				
5859				
5860    			    				
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5923	
5924
5925	
5926
5927	<div class="networks">
5928        <span>SIGA-NOS</span>
5929							<a class="Linkedin network-item interactive" style="background-image: url('/documents/20181/160163/Linkedin.png/b5a3e755-d98c-4028-8c35-c7a9f6726d43?t=1565346574000');" href="https://www.linkedin.com/company/icp-anacom/" target="_blank" title="Linkedin">
5930		</a> 
5931							<a class="X network-item interactive" style="background-image: url('/documents/20181/160163/twitter-verde.svg/ec7fec2c-0294-420b-b733-dc3ce3078a49');" href="https://x.com/_anacom_" target="_blank" title="X">
5932		</a> 
5933							<a class="Instagram network-item interactive" style="background-image: url('/documents/20181/160163/instagram_feed_icon.svg/ef03f2e9-0609-478e-8e8a-b1bbad383f7d');" href="https://www.instagram.com/anacom.oficial/" target="_blank" title="Instagram">
5934		</a> 
5935							<a class="Whatsapp network-item interactive" style="background-image: url('/documents/20181/160163/whatsapp_feed_icon.svg/c954d87a-6014-470e-8adc-7883580bb37f');" href="https://www.whatsapp.com/channel/0029Vb7kDW41CYoWLz5h7y0B" target="_blank" title="Whatsapp">
5936		</a> 
5937							<a class="YouTube network-item interactive" style="background-image: url('/documents/20181/160163/youtube-verde.svg/f40f079b-2d16-4610-a6a8-091d6974aee5');" href="https://www.youtube.com/channel/UCApJZ6dQYtZj6FLAB49pjTw" target="_blank" title="YouTube">
5938		</a> 
5939							<a class="RSS network-item interactive" style="background-image: url('/documents/20181/160163/rss_feed_icon.svg/cdccc0d1-06a1-46f8-9764-933443ba7059');" href="https://www.anacom-consumidor.pt/destaques/-/journal/rss/28425085?doAsGroupId=20181&refererPlid=21414&controlPanelCategory=current_site.content&_15_groupId=20181" target="_blank" title="RSS">
5940		</a> 
5941	
5942</div>
5943
5944    			    			
5945    			    			<a href="http://www.anacom.pt" class="anacomlogo">
5946    				<img src="https://www.anacom-consumidor.pt/ConsumidorTema-theme/images/anacom-footer.svg" alt='Logótipo ANACOM'>
5947    			</a>
5948    			    		</div>
5949    		<div class="coluna8">
5950    			<div class="linha linkcols">
5951    				<div class="coluna4">
5952    					<h5>ÁREAS TEMÁTICAS</h5>
5953    					
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6017	<div class="portlet-boundary portlet-boundary_85_  portlet-static portlet-static-end portlet-borderless portlet-site-map " id="p_p_id_85_INSTANCE_MAINf00ter8_" >
6018		<span id="p_85_INSTANCE_MAINf00ter8"></span>
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6316		<ul><li><a href="https://www.anacom-consumidor.pt/o_que_ha_de_novo_sobre_portabilidade" > A ANACOM explica</a></li><li><a href="https://www.anacom-consumidor.pt/destaques"  class="current" > Destaques</a></li><li><a href="https://www.anacom-consumidor.pt/estatisticas" > Estatísticas</a></li><li><a href="https://www.anacom-consumidor.pt/dicas-problemas" > Dicas para prevenir problemas</a></li><li><a href="https://www.anacom-consumidor.pt/guias-do-consumidor" > Guias do consumidor</a></li><li><a href="https://www.anacom-consumidor.pt/o-que-ha-de-novo" > O que há de novo</a></li><li><a href="https://www.anacom-consumidor.pt/perguntas-frequentes-sobre-voz-internet-e-tv" > FAQ sobre Voz, Internet e TV</a></li><li><a href="https://www.anacom-consumidor.pt/perguntas-frequentes-sobre-servicos-postais" > FAQ sobre Serviços Postais</a></li><li><a href="https://www.anacom-consumidor.pt/perguntas-frequentes-sobre-servicos-digitais" > FAQ sobre Serviços Digitais</a></li><li><a href="https://www.anacom-consumidor.pt/perguntas-frequentes-sobre-tdt" > FAQ sobre TDT</a></li><li><a href="https://www.anacom-consumidor.pt/perguntas-frequentes-sobre-problemas-com-o-operador" > FAQ sobre problemas com o operador</a></li><li><a href="https://www.anacom-consumidor.pt/perguntas-frequentes-sobre-as-plataformas-da-anacom" > FAQ sobre as plataformas da ANACOM</a></li><li><a href="https://www.anacom-consumidor.pt/problemascomoseuoperador" > Problemas com o seu operador?</a></li></ul>
6317	
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6319
6320
6321	
6322
6323					
6324				
6325			
6326		
6327	
6328	
6329
6330
6331
6332	</div>
6333
6334				</div>
6335
6336				
6337			
6338		
6339	
6340
6341
6342	
6343
6344
6345
6346
6347
6348		
6349	</div>
6350
6351
6352
6353
6354    				</div>
6355    				<div class="coluna4">
6356    					<h5>SERVIÇOS ELETRÓNICOS</h5>
6357    					     						
6358
6359
6360
6361
6362
6363
6364
6365
6366
6367
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6413
6414
6415
6416
6417
6418
6419
6420	
6421
6422	
6423
6424		<ul>
6425		<li>
6426    	 <a  href="https://www.anacom-consumidor.pt/pesquisa-de-centros-de-arbitragem-de-conflitos-de-consumo" target="blank_" class="link" >Centros de Arbitragem de Conflitos de Consumo</a>
6427    </li>	
6428		<li>
6429    	 <a  href="https://www.anacom.pt/tarifarios/PaginaInicial.do?channel=graphic" target="blank_" class="link" >COM.escolha</a>
6430    </li>	
6431		<li>
6432    	 <a  href="https://geo.anacom.pt/publico/home" target="blank_" class="link" >GEO.ANACOM</a>
6433    </li>	
6434		<li>
6435    	 <a  href="/reclame" target="blank_" class="link" >Livro de reclamações</a>
6436    </li>	
6437		<li>
6438    	 <a  href="http://www.netmede.pt" target="blank_" class="link" >NET.mede</a>
6439    </li>	
6440		<li>
6441    	 <a  href="https://www.anacom.pt/render.jsp?categoryId=418083" target="blank_" class="link" >Newsletter Notícias ANACOM</a>
6442    </li>	
6443		<li>
6444    	 <a  href="/plataforma-de-cessacao-de-contratos" target="blank_" class="link" >Plataforma de cessação de contratos</a>
6445    </li>	
6446		<li>
6447    	 <a  href="https://portal5g.pt/" target="blank_" class="link" >Portal 5G</a>
6448    </li>	
6449		</ul>
6450
6451				    
6452    					    				</div>
6453    				<div class="coluna4 loose">
6454    					<h5>ÁREAS DE SUPORTE</h5>
6455    					     						
6456
6457
6458
6459
6460
6461
6462
6463
6464
6465
6466
6467
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6511
6512
6513
6514
6515
6516
6517
6518	
6519
6520	
6521
6522		<ul>
6523		<li>
6524    	 <a  href="/galeria-multimedia" target="blank_" class="link" >Galeria multimédia</a>
6525    </li>	
6526		<li>
6527    	 <a  href="/glossario" target="blank_" class="link" >Glossário</a>
6528    </li>	
6529		<li>
6530    	 <a  href="/links-e-contactos-uteis" target="blank_" class="link" >Links e contactos úteis</a>
6531    </li>	
6532		</ul>
6533
6534				    
6535     					     
6536        				
6537    				</div>
6538    			</div>
6539    		</div>
6540    	</div>
6541	</div>
6542</div>
6543
6544<div class="container-fluid ffooter">
6545	<div class="linha">
6546		<div class="coluna8">
6547			<a href="/acessibilidade" class="accessibility">Sítio acessível</a>
6548			<a class="interactive strong-effect" href="/avisos-legais">Avisos legais</a>
6549         <a class="interactive strong-effect" href="/ajudas-tecnicas">Ajudas técnicas</a>
6550		</div>
6551		<div class="coluna4">
6552         <span>&copy; ANACOM 2026</span>
6553		</div>
6554	</div>
6555</div>
6556</footer>
6557</div>
6558
6559
6560
6561
6562
6563
6564
6565
6566
6567
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6679	
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6688
6689	
6690
6691				
6691<script src="https://www.anacom-consumidor.pt/cookies-notification-portlet/js/main.js?browserId=other&amp;minifierType=js&amp;languageId=pt_PT&amp;b=6205&amp;t=1783041817000" type="text/javascript"></script>
6691
6692
6693	
6694
6695				
6695<script src="https://www.anacom-consumidor.pt/zn-newsletter-portlet/js/main.js?browserId=other&amp;minifierType=js&amp;languageId=pt_PT&amp;b=6205&amp;t=1783041817000" type="text/javascript"></script>
6695
6696
6697	
6698
6699				
6699<script src="https://www.anacom-consumidor.pt/notifications-portlet/notifications/js/main.js?browserId=other&amp;minifierType=js&amp;languageId=pt_PT&amp;b=6205&amp;t=1783041817000" type="text/javascript"></script>
6699
6700
6701	
6702
6703
6704
6705
6706
6707
6708
6709
6710
6711
6712
6713<script type="text/javascript">
6714// <![CDATA[
6715
6716	Liferay.Util.addInputFocus();
6717
6718	
6719
6720	
6721		
6722		
6723
6724			
6725
6726			
6727		
6728	
6729
6730// ]]>
6731</script>
6731
6732
6733
6734
6735
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6743
6744
6745
6746
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6748
6749	
6750
6751	
6752
6753		
6754
6755		
6756	
6757
6758
6759<script type="text/javascript">
6760// <![CDATA[
6761
6762			Liferay.Portlet.onLoad(
6763				{
6764					canEditTitle: false,
6765					columnPos: 1,
6766					isStatic: 'end',
6767					namespacedId: 'p_p_id_56_INSTANCE_lOJ1w3Y6D0fx_',
6768					portletId: '56_INSTANCE_lOJ1w3Y6D0fx',
6769					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3d56_INSTANCE_lOJ1w3Y6D0fx\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dcolumn-2\x26p_p_col_pos\x3d1\x26p_p_col_count\x3d4\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-'
6770				}
6771			);
6772		
6773			Liferay.Portlet.onLoad(
6774				{
6775					canEditTitle: false,
6776					columnPos: 0,
6777					isStatic: 'end',
6778					namespacedId: 'p_p_id_cookiesnotification_WAR_cookiesnotificationportlet_',
6779					portletId: 'cookiesnotification_WAR_cookiesnotificationportlet',
6780					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3dcookiesnotification_WAR_cookiesnotificationportlet\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_type\x3dcontent\x26_101_INSTANCE_uy7CWCHn8Tth_urlTitle\x3dcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_struts_action\x3d\x252Fasset_publisher\x252Fview_content'
6781				}
6782			);
6783		
6784			Liferay.Portlet.onLoad(
6785				{
6786					canEditTitle: false,
6787					columnPos: 0,
6788					isStatic: 'end',
6789					namespacedId: 'p_p_id_56_INSTANCE_x7E9ekIxpLD3_',
6790					portletId: '56_INSTANCE_x7E9ekIxpLD3',
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6792				}
6793			);
6794		
6795			Liferay.Portlet.onLoad(
6796				{
6797					canEditTitle: false,
6798					columnPos: 0,
6799					isStatic: 'end',
6800					namespacedId: 'p_p_id_56_INSTANCE_iyoxzRHhL08F_',
6801					portletId: '56_INSTANCE_iyoxzRHhL08F',
6802					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3d56_INSTANCE_iyoxzRHhL08F\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dcolumn-1\x26p_p_col_pos\x3d0\x26p_p_col_count\x3d2\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-'
6803				}
6804			);
6805		
6806			Liferay.Portlet.onLoad(
6807				{
6808					canEditTitle: false,
6809					columnPos: 0,
6810					isStatic: 'end',
6811					namespacedId: 'p_p_id_85_INSTANCE_MAINf00ter8_',
6812					portletId: '85_INSTANCE_MAINf00ter8',
6813					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3d85_INSTANCE_MAINf00ter8\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_type\x3dcontent\x26_101_INSTANCE_uy7CWCHn8Tth_urlTitle\x3dcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_struts_action\x3d\x252Fasset_publisher\x252Fview_content'
6814				}
6815			);
6816		
6817	function ctem_null_null_3_search() {
6818		var keywords = document.ctem_null_null_3_fm._3_keywords.value;
6819
6820		keywords = keywords.replace(/^\s+|\s+$/, '');
6821
6822		if (keywords != '') {
6823			submitForm(document.ctem_null_null_3_fm);
6824		}
6825	}
6826
6827			Liferay.Portlet.onLoad(
6828				{
6829					canEditTitle: false,
6830					columnPos: 0,
6831					isStatic: 'end',
6832					namespacedId: 'p_p_id_3_',
6833					portletId: '3',
6834					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3d3\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_type\x3dcontent\x26_101_INSTANCE_uy7CWCHn8Tth_urlTitle\x3dcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_struts_action\x3d\x252Fasset_publisher\x252Fview_content'
6835				}
6836			);
6837		
6838			function _101_INSTANCE_uy7CWCHn8Tth_printPage_0() {
6839				window.open('https://www.anacom-consumidor.pt/destaques/-/asset_publisher/uy7CWCHn8Tth/content/cancelamento-e-fidelizacao-conhece-as-regras-/pop_up?_101_INSTANCE_uy7CWCHn8Tth_viewMode=print&_101_INSTANCE_uy7CWCHn8Tth_languageId=pt_PT', '', "directories=0,height=480,left=80,location=1,menubar=1,resizable=1,scrollbars=yes,status=0,toolbar=0,top=180,width=640");
6840			}
6841		
6842			Liferay.Portlet.onLoad(
6843				{
6844					canEditTitle: false,
6845					columnPos: 1,
6846					isStatic: 'end',
6847					namespacedId: 'p_p_id_101_INSTANCE_uy7CWCHn8Tth_',
6848					portletId: '101_INSTANCE_uy7CWCHn8Tth',
6849					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3d101_INSTANCE_uy7CWCHn8Tth\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dcolumn-1\x26p_p_col_pos\x3d1\x26p_p_col_count\x3d2\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_type\x3dcontent\x26_101_INSTANCE_uy7CWCHn8Tth_urlTitle\x3dcancelamento-e-fidelizacao-conhece-as-regras-\x26_101_INSTANCE_uy7CWCHn8Tth_struts_action\x3d\x252Fasset_publisher\x252Fview_content'
6850				}
6851			);
6852		
6853			Liferay.Portlet.onLoad(
6854				{
6855					canEditTitle: false,
6856					columnPos: 3,
6857					isStatic: 'end',
6858					namespacedId: 'p_p_id_56_INSTANCE_gPMUDVYVDDii_',
6859					portletId: '56_INSTANCE_gPMUDVYVDDii',
6860					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3d56_INSTANCE_gPMUDVYVDDii\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dcolumn-2\x26p_p_col_pos\x3d3\x26p_p_col_count\x3d4\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-'
6861				}
6862			);
6863		
6864			Liferay.Portlet.onLoad(
6865				{
6866					canEditTitle: false,
6867					columnPos: 2,
6868					isStatic: 'end',
6869					namespacedId: 'p_p_id_56_INSTANCE_18IlZufOPQzb_',
6870					portletId: '56_INSTANCE_18IlZufOPQzb',
6871					refreshURL: '\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d21414\x26p_p_id\x3d56_INSTANCE_18IlZufOPQzb\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dcolumn-2\x26p_p_col_pos\x3d2\x26p_p_col_count\x3d4\x26p_p_isolated\x3d1\x26currentURL\x3d\x252F-\x252Fcancelamento-e-fidelizacao-conhece-as-regras-'
6872				}
6873			);
6874		AUI().use('aui-base', 'aui-base aui-io-request', 'liferay-menu', 'liferay-notice', 'liferay-poller', 'liferay-session', function(A) {(function() {
6875
6876	if (leggiCookie("cookie-necessary") != "true") {
6877		AUI().one('#cookies').removeClass('cookiesHide');
6878		AUI().one('#cookies').addClass('cookiesShow');
6879	} else {
6880		AUI().one('#cookies').addClass('cookiesHide');
6881		AUI().one('#cookies').removeClass('cookiesShow');
6882	}
6883	
6884    Liferay.provide(
6885		window,
6886		'cookiesAccepted',
6887		function() {	
6888			AUI().one('#cookies').hide();
6889			// 1440 min = 24h
6890			scriviCookie("cookie-necessary", "true", 1440 * 30);
6891			scriviCookie("cookie-analytics", "false", 1440 * 30);
6892		}
6893	);
6894    
6895    Liferay.provide(
6896   		window,
6897   		'allCookiesAccepted',
6898   		function() {	
6899   			AUI().one('#cookies').hide();
6900   			scriviCookie("cookie-necessary", "true", 1440 * 30);
6901   			scriviCookie("cookie-analytics", "true", 1440 * 30);
6902   		}
6903    );
6904    
6905})();(function() {
6906	Liferay.Util.addInputType();
6907
6908	Liferay.Portlet.ready(
6909		function(portletId, node) {
6910			Liferay.Util.addInputType(node);
6911		}
6912	);
6913
6914	if (A.UA.mobile) {
6915		Liferay.Util.addInputCancel();
6916	}
6917})();(function() {
6918	new Liferay.Menu();
6919
6920	var liferayNotices = Liferay.Data.notices;
6921
6922	for (var i = 1; i < liferayNotices.length; i++) {
6923		new Liferay.Notice(liferayNotices[i]);
6924	}
6925
6926	
6927})();(function() {
6928			Liferay.Session = new Liferay.SessionBase(
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6931					sessionLength: 30,
6932					redirectOnExpire: false,
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6934					warningLength: 1
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6936			);
6937
6938			
6939		})();});
6940// ]]>
6941</script>
6941
6942
6943
6944
6945
6946
6947
6948
6949
6950
6951<script src="https://www.anacom-consumidor.pt/ConsumidorTema-theme/js/main.js?browserId=other&amp;minifierType=js&amp;languageId=pt_PT&amp;b=6205&amp;t=1750265959000" type="text/javascript"></script>
6951
6952
6953
6954
6955	
6956
6957	
6958
6959	
6959<script type="text/javascript">
6960		// <![CDATA[
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6965	</script>
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6971
6972</div>
6973
6974<script>
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6978	}
6979})
6980</script>
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6982</body>
6983</html>
6984

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