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1),"integrated with AWS Lambda and DynamoDB. The solution automated SMS and email conversations, interpreted customer requests, improved response accuracy, and enabled scalable co"]}),(0,a.jsxs)("ul",{class:"list-none pl-6 leading-8",children:[(0,a.jsxs)("li",{class:"list-item-with-icon",children:[(0,a.jsx)("i",{class:"fa-solid fa-circle-check -ml-6 inline-block h-6 w-6 text-[#ff9300]"}),(0,a.jsxs)("p",{children:[(0,a.jsxs)("span",{children:[(0,a.jsx)("b",{children:"Phase 1: Discovery –"}),"\xa0"]}),"ITTStar commenced the project with an as-is scenario analysis by diving deep into dataset exploration, qualifying of available data, reviewing historical SMS and Emails, and understanding of all current workflows."]})]}),(0,a.jsxs)("li",{class:"list-item-with-icon",children:[(0,a.jsx)("i",{class:"fa-solid fa-circle-check -ml-6 inline-block h-6 w-6 text-[#ff9300]"}),(0,a.jsxs)("p",{children:[(0,a.jsxs)("span",{children:[(0,a.jsx)("b",{children:"Phase 2: Solution Designing –"}),"\xa0"]}),"Basis the above analysis, ITTStar designed an automated AI based BOT to enable handling of all end to end customer queries, information storage and understanding of customer behavior"]})]}),(0,a.jsxs)("li",{class:"list-item-with-icon",children:[(0,a.jsx)("i",{class:"fa-solid fa-circle-check -ml-6 inline-block h-6 w-6 text-[#ff9300]"}),(0,a.jsxs)("p",{children:[(0,a.jsxs)("span",{children:[(0,a.jsx)("b",{children:"Phase 3: Develop & Deploy –"}),"\xa0"]}),"ITTStar developed and deployed a sophisticated model after Dataset Transformation & Aggregation. It started with automating SMS and Email conversations with customers for proof of insurance , payment reminders & customer loan payment defaults. AWS Lambda was then created to read utterance and fetch responses from the BOT. All fallouts or unhandled utterances were stored in DynamoDB for reprocessing."]})]})]}),(0,a.jsx)("br",{}),(0,a.jsx)("h2",{children:"Why AWS?"}),(0,a.jsx)("p",{children:"AWS provides cloud native easy-to-use serverless architecture to customers to improve and extend their existing capabilities for enhanced performance. On doing an end-end analysis of customer’s existing infrastructure, ITTStar discovered that the customer was already using AWS infrastructure. Hence, Amazon Lex & Amazon Comprehend were identified to use as they would integrate easily into all their existing applications and would also scale automatically. AWS also provides developers with an easy-to-use modular architecture and comprehensive APIs to enable building and deploying conversational BOTs on various platforms including mobile. These modular architectures were used to custom build the BOT for the client on AWS"}),(0,a.jsx)("h3",{children:"Impact & Results "}),(0,a.jsxs)("p",{children:["By implementing ",(0,a.jsx)(h.Z,{href:"\\data-analytics-and-intelligence",children:"AI workflow automation for insurance companies,"}),"ITTStar enabled intelligent customer communication, automated payment reminders, improved operational efficiency, reduced manual coordination by 50%, and provided predictive insights into customer behavior to support better business decisions and risk management."]})]}),(0,a.jsxs)("div",{class:"col-12 sm:col-12 md:col-12 lg:col-3 xl:col-3",children:[(0,a.jsxs)("div",{class:"case-study-side ",children:[(0,a.jsx)("h3",{class:"color-blue-dark",children:"About Verifacto"}),(0,a.jsx)("img",{src:"https://ittstarwebsite.s3.us-east-1.amazonaws.com/ittstar_home_page/about_us/testimonials/logo-6.png",class:"img-fluid",alt:""}),(0,a.jsx)("p",{children:"Verifacto is a risk management technology company providing insurance tracking with focus on improving the ways auto lenders and borrowers connect with information. Their system tracks insurance status and compliance for lienholders and additional insured combined with loan payment reminders and smart recovery. Verifacto provides real time insurance status combined with loan payment status on thousands of auto loans to help lenders minimize risk, maximize profits and efficiencies."})]}),(0,a.jsx)("br",{}),(0,a.jsxs)("div",{class:"case-study-side ",children:[(0,a.jsx)("h3",{class:"color-blue-dark",children:"Customer Testimonial"}),(0,a.jsx)("img",{src:"https://ittstarwebsite.s3.us-east-1.amazonaws.com/ittstar_home_page/about_us/testimonials/logo-6.png",class:"img-fluid",alt:""}),(0,a.jsx)("p",{children:"“I highly recommend ITTStar for any IT projects. Their team is very reliable and professional and have very deep understanding of the AWS environment and capabilities. They can help you analyze your project requirements and develop the best solution to accomplish the task by leveraging AWS resources efficie

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