1"use strict";(self.webpackChunkmy_website=self.webpackChunkmy_website||[]).push([["215"],{63757:function(e,t,a){a.r(t),a.d(t,{frontMatter:()=>r,default:()=>d,toc:()=>u,metadata:()=>o,assets:()=>c,contentTitle:()=>i});var o=JSON.parse('{"id":"Documentation/Troubleshooting/Data Management/transactions-stuck-in-progress","title":"Transactions Stuck In Progress","description":"Why a Stripe transaction can show as In Progress on your Acodei data feed, what the normal queue means, and when to contact support.","source":"@site/docs/Documentation/Troubleshooting/Data Management/transactions-stuck-in-progress.mdx","sourceDirName":"Documentation/Troubleshooting/Data Management","slug":"/docs/troubleshooting/transactions-stuck-in-progress","permalink":"/docs/troubleshooting/transactions-stuck-in-progress","draft":false,"unlisted":false,"tags":[],"version":"current","frontMatter":{"title":"Transactions Stuck In Progress","description":"Why a Stripe transaction can show as In Progress on your Acodei data feed, what the normal queue means, and when to contact support.","slug":"/docs/troubleshooting/transactions-stuck-in-progress"},"sidebar":"documentation","previous":{"title":"Reauthorize QuickBooks Account","permalink":"/docs/reauthorize-quickbooks-account"},"next":{"title":"Duplicate Data","permalink":"/docs/duplicate-data"}}'),s=a(74132),n=a(93292);let r={title:"Transactions Stuck In Progress",description:"Why a Stripe transaction can show as In Progress on your Acodei data feed, what the normal queue means, and when to contact support.",slug:"/docs/troubleshooting/transactions-stuck-in-progress"},i=void 0,c={},u=[{value:"Normal Queue",id:"normal-queue",level:2},{value:"Historical Data Pull",id:"historical-data-pull",level:2}];function l(e){let t={a:"a",h2:"h2",p:"p",...(0,n.a)(),...e.components};return(0,s.jsxs)(s.Fragment,{children:[(0,s.jsx)(t.h2,{id:"normal-queue",children:"Normal Queue"}),"\n",(0,s.jsxs)(t.p,{children:['Typically, real-time transactions Acodei receives from Stripe are pushed through our queue quickly. However, sometimes, transactions become stuck due to an error from QuickBooks or a high volume of transactions. If you see a transaction stuck on "In Progress" for an extended period, please email us at ',(0,s.jsx)(t.a,{href:"mailto:[email protected]",children:"[email protected]"}),", and we will resolve it for you."]}),"\n",(0,s.jsx)(t.h2,{id:"historical-data-pull",children:"Historical Data Pull"}),"\n",(0,s.jsx)(t.p,{children:"The rate at which we can process historical data depends on various factors. If you are making a large historical data request, you can anticipate that we will sync approximately 500 transactions per hour. Depending on your place in line and the activity of the transaction queue, we may process more or less."}),"\n",(0,s.jsx)(t.p,{children:"During the historical pull process, you are likely to see \u201CIn Progress\u201D for all transactions. Please let us know if data hasn\u2019t synced along the above timeline guidelines."}),"\n",(0,s.jsx)(t.p,{children:"Payouts are always the last thing to sync in a historical pull. If you order 12 months of data, we will attempt to push all sales receipts and refund receipts to QuickBooks before matching them up for a deposit."})]})}function d(e={}){let{wrapper:t}={...(0,n.a)(),...e.components};return t?(0,s.jsx)(t,{...e,children:(0,s.jsx)(l,{...e})}):l(e)}}}]);
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