1"use strict";(self.webpackChunkmy_website=self.webpackChunkmy_website||[]).push([["1097"],{80555:function(e,n,i){i.r(n),i.d(n,{frontMatter:()=>a,default:()=>u,toc:()=>o,metadata:()=>r,assets:()=>c,contentTitle:()=>t});var r=JSON.parse('{"id":"Documentation/Account Management/Subscription/acodeis-refund-policy","title":"Acodei Refund Policy","description":"Learn Acodei\u2019s refund policy, including when refunds are approved, deadlines to request, and steps to submit a refund request.","source":"@site/docs/Documentation/Account Management/Subscription/acodeis-refund-policy.mdx","sourceDirName":"Documentation/Account Management/Subscription","slug":"/docs/acodeis-refund-policy","permalink":"/docs/acodeis-refund-policy","draft":false,"unlisted":false,"tags":[],"version":"current","frontMatter":{"title":"Acodei Refund Policy","description":"Learn Acodei\u2019s refund policy, including when refunds are approved, deadlines to request, and steps to submit a refund request.","slug":"/docs/acodeis-refund-policy"},"sidebar":"documentation","previous":{"title":"How to Cancel your Acodei Subscription","permalink":"/docs/how-to-cancel-your-acodei-subscription"},"next":{"title":"Data Privacy after Disconnection","permalink":"/docs/data-privacy-after-disconnection"}}'),s=i(74132),l=i(93292);let a={title:"Acodei Refund Policy",description:"Learn Acodei\u2019s refund policy, including when refunds are approved, deadlines to request, and steps to submit a refund request.",slug:"/docs/acodeis-refund-policy"},t=void 0,c={},o=[{value:"1. Free Trial Period",id:"1-free-trial-period",level:2},{value:"2. When Refunds Are Available",id:"2-when-refunds-are-available",level:2},{value:"3. When Refunds Are Not Available",id:"3-when-refunds-are-not-available",level:2},{value:"4. Mid-Cycle Cancellations",id:"4-mid-cycle-cancellations",level:2},{value:"5. How to Request Help",id:"5-how-to-request-help",level:2}];function d(e){let n={a:"a",h2:"h2",hr:"hr",li:"li",p:"p",ul:"ul",...(0,l.a)(),...e.components};return(0,s.jsxs)(s.Fragment,{children:[(0,s.jsx)(n.p,{children:"Acodei is a business-to-business (B2B) software service. Every new account includes a 14-day free trial so you can fully test the platform before any payment is collected."}),"\n",(0,s.jsx)(n.p,{children:"Once a paid subscription begins, refunds are only available in very limited circumstances."}),"\n",(0,s.jsx)(n.hr,{}),"\n",(0,s.jsx)(n.h2,{id:"1-free-trial-period",children:"1. Free Trial Period"}),"\n",(0,s.jsx)(n.p,{children:"All new subscriptions begin with a 14-day free trial."}),"\n",(0,s.jsx)(n.p,{children:"During the trial, you may cancel at any time and you will not be charged."}),"\n",(0,s.jsx)(n.p,{children:"We also send a reminder email before the trial ends. If the subscription is not canceled before the trial expires, it will automatically renew and the payment method on file will be charged."}),"\n",(0,s.jsx)(n.hr,{}),"\n",(0,s.jsx)(n.h2,{id:"2-when-refunds-are-available",children:"2. When Refunds Are Available"}),"\n",(0,s.jsx)(n.p,{children:"Refunds are issued only for billing-related errors, such as:"}),"\n",(0,s.jsxs)(n.ul,{children:["\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Duplicate charges"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Incorrect charge amount"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Charges processed after a confirmed cancellation or disconnection"}),"\n"]}),"\n"]}),"\n",(0,s.jsxs)(n.p,{children:["To qualify, you must contact us within ",(0,s.jsx)("strong",{children:"7 days"})," of the charge."]}),"\n",(0,s.jsx)(n.p,{children:"If approved, the refund will be issued back to the original payment method."}),"\n",(0,s.jsx)(n.p,{children:"We maintain billing and account records to verify subscription activity and renewal authorization."}),"\n",(0,s.jsx)(n.hr,{}),"\n",(0,s.jsx)(n.h2,{id:"3-when-refunds-are-not-available",children:"3. When Refunds Are Not Available"}),"\n",(0,s.jsx)(n.p,{children:"We do not offer refunds for:"}),"\n",(0,s.jsxs)(n.ul,{children:["\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Subscription renewals after the free trial ends"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Accounts that were not canceled before renewal"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Dissatisfaction with product fit after purchase"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Lack of use after renewal"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Annual plans once the trial period has completed"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Historical data syncs or credits that have already been delivered"}),"\n"]}),"\n"]}),"\n",(0,s.jsx)(n.p,{children:"All subscriptions are the customer\u2019s responsibility to cancel prior to renew
1al."}),"\n",(0,s.jsx)(n.hr,{}),"\n",(0,s.jsx)(n.h2,{id:"4-mid-cycle-cancellations",children:"4. Mid-Cycle Cancellations"}),"\n",(0,s.jsx)(n.p,{children:"If you cancel your subscription during an active billing period, your access will continue through the end of that billing period."}),"\n",(0,s.jsx)(n.p,{children:"We do not provide partial refunds or prorated credits for unused time."}),"\n",(0,s.jsx)(n.hr,{}),"\n",(0,s.jsx)(n.h2,{id:"5-how-to-request-help",children:"5. How to Request Help"}),"\n",(0,s.jsx)(n.p,{children:"If you believe you were charged in error, contact us at:"}),"\n",(0,s.jsx)(n.p,{children:(0,s.jsx)(n.a,{href:"mailto:[email protected]",children:"[email protected]"})}),"\n",(0,s.jsx)(n.p,{children:"Please include:"}),"\n",(0,s.jsxs)(n.ul,{children:["\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"The invoice or charge ID"}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"A brief explanation of the billing issue"}),"\n"]}),"\n"]}),"\n",(0,s.jsx)(n.p,{children:"We review requests within 3 business days."}),"\n",(0,s.jsx)(n.hr,{}),"\n",(0,s.jsx)(n.p,{children:"Last updated: February 2026"})]})}function u(e={}){let{wrapper:n}={...(0,l.a)(),...e.components};return n?(0,s.jsx)(n,{...e,children:(0,s.jsx)(d,{...e})}):d(e)}}}]);
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.