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418                                    >Accounts and billing</a>
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425                                                    <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill">Paying your water bill</a></div>
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427                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill/pay-now">Pay now</a></div>
428                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill/payment-options">Payment options</a></div>
429                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill/get-copy-of-bill">Get copy of bill</a></div>
430                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill/your-bill-explained">Your Hunter Water bill explained</a></div>
431                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill/high-bill">High Hunter Water bill?</a></div>
432                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill/residential-fees-and-charges">Residential fees and charges</a></div>
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438                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/my-account/register-for-my-account">Register for My Account</a></div>
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440                                                                                                                    <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/my-account/my-account-help-guide">
440My Account help guide</a></div>
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443                                                                                    
444                                        
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452                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/smaller-regular-payments">Easy Pay - smaller, regular payments</a></div>
453                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/payment-extension">Payment extension</a></div>
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455                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/fvsupport">Family violence support</a></div>
456                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/pension-rebate">Pension rebate</a></div>
457                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/concessions-for-medical-conditions">Concessions for medical conditions</a></div>
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466                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account">Manage your account</a></div>
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468                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/updating-your-personal-details">Updating your personal details</a></div>
469                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/account-balance">Account balance</a></div>
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471                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/submit-a-meter-reading">Submit a meter reading</a></div>
472                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/managing-agent-and-real-estate-requests">Managing agent and real estate requests</a></div>
473                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/authorised-representatives">Authorised representatives</a></div>
474                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/service-delivery-rebates">Service delivery rebates</a></div>
475                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/protecting-your-information">Protecting your information</a></div>
476                                                                                                    </div>
477                                                                                            </div>
478                                        
479                                    </div>
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482                                        
483                                                                                    <div class="SiteNavigation-level2List">
484                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property">Buying and selling a property</a></div>
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486                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/solicitors-and-conveyancing">Solicitors and conveyancing</a></div>
487                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/buying-a-property">Buying a property</a></div>
488                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/selling-a-property">Selling a property</a></div>
489                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/agents-landlords-and-tenants">Agents, landlords and tenants</a></div>
490                                                                                                    </div>
491                                                                                            </div>
492                                        
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520                                    <a
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523                                        href="https://www.hunterwater.com.au/business"
524                                    >Business</a>
525                                </h2>
526
527                                <div class="SiteNavigation-dropdownBodyGrid">
528                                                                    <!-- Column -->
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530                                                                                                                                    <div class="SiteNavigation-level2List">
531                                                    <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/business/best-practice-guidelines">Best practice guidelines</a></div>
532                                                                                                                                                        </div>
533                                                                                            <div class="SiteNavigation-level2List">
534                                                    <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/business/business-pricing-fees-and-charges">Business pricing, fees and charges</a></div>
535                                                                                                                                                        </div>
536                                                                                    
537                                        
538                                    </div>
539                                                                    <!-- Column -->
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541                                        
542                                                                                    <div class="SiteNavigation-level2List">
543                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/trade-waste">Trade waste</a></div>
544                                                                                                                                                <div class="SiteNavigation-level3List">
545                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/business/managing-trade-waste">Managing trade waste</a></div>
546                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/business/managing-trade-waste/apply-to-discharge-trade-wastewater">Apply to discharge trade wastewater</a></div>
547                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/business/tankered-waste">Tankered waste</a></div>
548                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/trade-waste/trade-waste-pre-treatment-requirements">Discharge guidelines</a></div>
549                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/trade-waste/compliance-audits">Compliance audits</a></div>
550                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/fees/trade-waste-fees">Trade waste fees</a></div>
551                                                                                                    </div>
552                                                                                            </div>
553                                        
554                                    </div>
555                                                                    <!-- Column -->
556                                    <div class="SiteNavigation-column">
557                                        
558                                                                                    <div class="SiteNavigation-level2List">
559                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers">Standpipes and water carriers</a></div>
560                                                                                                                                                <div class="SiteNavigation-level3List">
561                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/submit-a-standpipe-reading">Submit a standpipe reading</a></div>
562                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/standpipe-inspection-form">Standpipe inspection form</a></div>
563                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/water-carrier-inspection-form">Water carrier inspection form</a></div>
564                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/approved-standpipe-fill-locations">Approved standpipe fill locations</a></div>
565                                                                                                    </div>
566                                                                                            </div>
567                                        
568                                    </div>
569                                                                    <!-- Column -->
570                                    <div class="SiteNavigation-column">
571                                        
572                                                                                    <div class="SiteNavigation-level2List">
573                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/water-and-environment/water-conservation/how-to-save-water/save-water-in-your-business">Saving water</a></div>
574                                                                                                                                                <div class="SiteNavigation-level3List">
575                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/water-and-environment/water-conservation/how-to-save-water/save-water-in-your-business/hospitality">Hospitality</a></div>
576                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/water-and-environment/water-conservation/how-to-save-water/save-water-in-your-business/landscaping-and-nurseries">Landscaping and nurseries</a></div>
577                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/water-and-environment/water-conservation/how-to-save-water/save-water-in-your-business/construction">Construction</a></div>
578                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/water-and-environment/water-conservation/how-to-save-water/save-water-in-your-business/manufacturing">Manufacturing</a></div>
579                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/water-and-environment/water-conservation/how-to-save-water/save-water-in-your-business/primary-industry">Primary industry</a></div>
580                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/water-and-environment/water-conservation/how-to-save-water/smart-water-choices/information-for-businesses/water-efficiency-management-plans-wemps">
580Water efficiency management plans</a></div>
581                                                                                                    </div>
582                                                                                            </div>
583                                        
584                                    </div>
585                                                                </div>
586                            </div>
587                        </div>
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589                            <li class="SiteNavigation-level1Item">
590                                                                    <button class="SiteNavigation-level1ItemButton" popovertarget="SiteNavigation-dropdown-3326374">
591                        <span class="SiteNavigation-level1ItemButtonLabel">Building and developing</span>
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614                                        href="https://www.hunterwater.com.au/building-and-developing"
615                                    >Building and developing</a>
616                                </h2>
617
618                                <div class="SiteNavigation-dropdownBodyGrid">
619                                                                    <!-- Column -->
620                                    <div class="SiteNavigation-column">
621                                        
622                                                                                    <div class="SiteNavigation-level2List">
623                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating">Home building and renovating</a></div>
624                                                                                                                                                <div class="SiteNavigation-level3List">
625                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating/get-building-plans-stamped">Get building plans stamped</a></div>
626                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating/knockdown-and-rebuild">Knockdown and rebuild</a></div>
627                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating/new-home-or-renovation">New home or renovation</a></div>
628                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating/granny-flat-or-second-home">Granny flat or second home</a></div>
629                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating/townhouses-and-multiple-units">Townhouses and multiple units</a></div>
630                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating/building-close-to-our-assets">Building close to our assets</a></div>
631                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/home-building-and-renovating/subdividing-land">Subdividing land</a></div>
632                                                                                                    </div>
633                                                                                            </div>
634                                        
635                                    </div>
636                                                                    <!-- Column -->
637                                    <div class="SiteNavigation-column">
638                                        
639                                                                                    <div class="SiteNavigation-level2List">
640                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers">Developers</a></div>
641                                                                                                                                                <div class="SiteNavigation-level3List">
642                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/property-self-service-portal">Property self service portal</a></div>
643                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/land-development">Land development</a></div>
644                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/land-development/section-50-certificate">Section 50 certificate</a></div>
645                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/land-development/complex-works">Complex works</a></div>
646                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/developer-deeds">Developer deeds</a></div>
647                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/developer-charges">Developer charges</a></div>
648                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/growth-infrastru
648cture">Growth infrastructure</a></div>
649                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/developers/accredited-suppliers">Accredited suppliers</a></div>
650                                                                                                    </div>
651                                                                                            </div>
652                                        
653                                    </div>
654                                                                    <!-- Column -->
655                                    <div class="SiteNavigation-column">
656                                        
657                                                                                    <div class="SiteNavigation-level2List">
658                                                <div class="SiteNavigation-level2Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers">Plumbers</a></div>
659                                                                                                                                                <div class="SiteNavigation-level3List">
660                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/connecting-and-disconnecting">Connecting and disconnecting</a></div>
661                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/water-meters">Water meters</a></div>
662                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/trade-waste">Trade waste</a></div>
663                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/backflow-prevention">Backflow prevention</a></div>
664                                                                                                            <div class="SiteNavigation-level3Item"><a  href="https://www.hunterwater.com.au/building-and-developing/plumbers/hydraulic-design-assessment-process">Hydraulic design assessment process</a></div>
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1117                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Managing trade waste">
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1134                                    </li>
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1136                                    </li>
1137                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Standpipes and water carriers">
1138                    <div class="SectionNav-itemRow">
1139                        <a href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers" class="SectionNav-link" data-linked-page-id="17902">Standpipes and water carriers</a>
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1141                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
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1145                                            <ul class="SectionNav-list">
1146                                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Submit a standpipe reading">
1147                    <div class="SectionNav-itemRow">
1148                        <a href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/submit-a-standpipe-reading" class="SectionNav-link" data-linked-page-id="635291">Submit a standpipe reading</a>
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1152                        </button>
1153                    </div>
1154                                    </li>
1155                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Standpipe inspection form">
1156                    <div class="SectionNav-itemRow">
1157                        <a href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/standpipe-inspection-form" class="SectionNav-link" data-linked-page-id="2344273">Standpipe inspection form</a>
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1160                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
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1163                                    </li>
1164                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Water carrier inspection form">
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1166                        <a href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/water-carrier-inspection-form" class="SectionNav-link" data-linked-page-id="2435917">Water carrier inspection form</a>
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1169                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1170                        </button>
1171                    </div>
1172                                    </li>
1173                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Ap
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1174                    <div class="SectionNav-itemRow">
1175                        <a href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/approved-standpipe-fill-locations" class="SectionNav-link" data-linked-page-id="18387">Approved standpipe fill locations</a>
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1177                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1178                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1179                        </button>
1180                    </div>
1181                                            <ul class="SectionNav-list">
1182                                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Standpipe fill locations">
1183                    <div class="SectionNav-itemRow">
1184                        <a href="https://www.hunterwater.com.au/business/standpipes-and-water-carriers/approved-standpipe-fill-locations/standpipe-fill-locations" class="SectionNav-link" data-linked-page-id="607369">Standpipe fill locations</a>
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1187                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1188                        </button>
1189                    </div>
1190                                    </li>
1191                                    </ul>
1192                                    </li>
1193                                    </ul>
1194                                    </li>
1195                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Tankered waste">
1196                    <div class="SectionNav-itemRow">
1197                        <a href="https://www.hunterwater.com.au/business/tankered-waste" class="SectionNav-link" data-linked-page-id="17899">Tankered waste</a>
1198                        <button class="SectionNav-toggle js-SectionNavItemToggle" aria-label="Expand Tankered waste section">
1199                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1200                            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
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1202                    </div>
1203                                    </li>
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1205                    <div class="SectionNav-itemRow">
1206                        <a href="https://www.hunterwater.com.au/business/best-practice-guidelines" class="SectionNav-link" data-linked-page-id="2495005">Best practice guidelines</a>
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1213                            <li class="SectionNav-item js-SectionNavItem isOpen" data-link-text="Business pricing, fees and charges">
1214                    <div class="SectionNav-itemRow">
1215                        <a href="https://www.hunterwater.com.au/business/business-pricing-fees-and-charges" class="SectionNav-link" data-linked-page-id="543813">Business pricing, fees and charges</a>
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1220                    </div>
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1232        <ol class="Breadcrumb-list">
1233                            <li class="Breadcrumb-item  is-parent">
1234                    <a href="https://www.hunterwater.com.au/business"
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1248                        <h1 class="heading-1 mt-1 mt-md-3"  data-swiftype-name="title" data-swiftype-type="string">
1249    Business pricing, fees and charges
1250  </h1>
1251 
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1258
1259<div class="RichText Copy ">
1260    <p>New prices for water and wastewater services apply from 1 July 2026. As our region grows and our climate becomes more unpredictable, a safe and secure water supply is more important than ever.</p><p>The new prices balance the need to continue providing high quality water and wastewater services, while ensuring equity for future bill-payers and future generations.<br /> </p><p><a href="https://www.ipart.nsw.gov.au/documents/final-report/final-report-hunter-water-prices-2025-2030-june-2025?timeline_id=17633">View IPART's Final Report for Hunter Water's prices from 2025 to 2030</a><br /> </p>
1261    </div>
1262    
1263
1264
1265<div class="Accordion ">
1266            
1267
1268
1269
1270<details class="AccordionItem ">
1271    <summary class="AccordionItem-header">
1272        <span class="AccordionItem-title">
1273            What will the costs go towards?
1274        </span>
1275        <span class="AccordionItem-toggle" aria-hidden="true">
1276            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1277            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1278        </span>
1279    </summary>
1280
1281    <div class="AccordionItem-panel">
1282        <div class="AccordionItem-panel-inner">
1283
1284            
1285                        <div class="AccordionItem-panel-text Copy">
1286                                
1287                            
1288            </div>
1289            
1290                                    <div class="AccordionItem-panel-childBlocks">
1291                                    
1292
1293
1294
1295<div class="RichText Copy ">
1296    <p>The money we receive from your bill helps us deliver essential services and invest in the future. It ensures clean drinking water flows from your taps and used water is collected and treated to protect public health and our environment. </p>
1297<p>We use this revenue to: </p>
1298
1299
1300
1301
1302
1303<ul><li>Provide safe and reliable water </li><li>Deliver wastewater services that protect public health and the environment </li><li>Support customers who need extra help </li><li>Future-proof our region’s water supply </li><li>Maintain and protect our water sources </li><li>Create a more sustainable future </li></ul>
1304    </div>
1305                            </div>
1306            
1307        </div>
1308
1309    </div>
1310</details>
1311            
1312
1313
1314
1315<details class="AccordionItem ">
1316    <summary class="AccordionItem-header">
1317        <span class="AccordionItem-title">
1318            How did we come to this price change?
1319        </span>
1320        <span class="AccordionItem-toggle" aria-hidden="true">
1321            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1322            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1323        </span>
1324    </summary>
1325
1326    <div class="AccordionItem-panel">
1327        <div class="AccordionItem-panel-inner">
1328
1329            
1330                        <div class="AccordionItem-panel-text Copy">
1331                                
1332                            
1333            </div>
1334            
1335                                    <div class="AccordionItem-panel-childBlocks">
1336                                    
1337
1338
1339
1340<div class="RichText Copy ">
1341    <p>We submit a pricing proposal to <a href="https://www.ipart.nsw.gov.au/">Independent Pricing and Regulatory Tribunal (IPART)</a> every five years which is then assessed by them to ensure safe, reliable services are provided at a fair price.</p>
1342<p>More than 8,000 customers, community members and stakeholders helped shape our pricing proposal over the past two years. They identified the key areas of keeping bills affordable; looking after customers in need, providing clear and clean water, and providing reliable wastewater services.</p>
1343<p>From the community's input, we have balanced providing reliable, high-quality water and wastewater services with creating a positive legacy for future generations and keeping prices affordable.<br /></p>
1344    </div>
1345                            </div>
1346            
1347        </div>
1348
1349    </div>
1350</details>
1351    </div>
1352    
1353
1354
1355
1356<div class="RichText Copy ">
1357    <h2>Understanding your charges</h2><p>The following charges apply from 1 July 2026 to 30 June 2027.</p><h2>Water charges</h2><p>Business customers receive a water bill that includes a combination of:</p><ul><li>a fixed water service charge</li><li>a water usage charge</li></ul>
1358    </div>
1359    
1360
1361
1362<div class="Accordion ">
1363            
1364
1365
1366
1367<details class="AccordionItem ">
1368    <summary class="AccordionItem-header">
1369        <span class="AccordionItem-title">
1370            Fixed water service charge
1371        </span>
1372        <span class="AccordionItem-toggle" aria-hidden="true">
1373            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1374            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1375        </span>
1376    </summary>
1377
1378    <div class="AccordionItem-panel">
1379        <div class="AccordionItem-panel-inner">
1380
1381            
1382                        <div class="AccordionItem-panel-text Copy">
1383                                
1384                            
1385            </div>
1386            
1387                                    <div class="AccordionItem-panel-childBlocks">
1388                                    
1389
1390
1391
1392<div class="RichText Copy ">
1393    <p>This is a set charge that helps cover the cost of operating and maintaining the water network. It is based on the size of each billable water meter connected to your property. <br /> </p><p>Service charges are paid in advance and spread across each billing cycle. <br /> </p><figure class="table"><table><thead><tr><th>Meter size</th><th>Annual service charge</th></tr></thead><tbody><tr><td>20mm</td><td>$39.01</td></tr><tr><td>25mm</td><td>$60.95</td></tr><tr><td>32mm</td><td>$99.85</td></tr><tr><td>40mm</td><td>$156.03</td></tr><tr><td>50mm</td><td>$243.79</td></tr><tr><td>65mm</td><td>$412.00</td></tr><tr><td>80mm<br /> </td><td>$624.10<br /> </td></tr><tr><td>100mm<br /> </td><td>$975.16<br /> </td></tr><tr><td>150mm<br /> </td><td>$2,194.10<br /> </td></tr><tr><td>200mm<br /> </td><td>$3,900.63<br /> </td></tr><tr><td>250mm<br /> </td><td>$6,094.73<br /> </td></tr><tr><td>300mm<br /> </td><td>$8,776.41<br /> </td></tr><tr><td>350mm<br /> </td><td>$11,945.67<br /> </td></tr></tbody></table></figure><p> </p>
1394    </div>
1395                            </div>
1396            
1397        </div>
1398
1399    </div>
1400</details>
1401            
1402
1403
1404
1405<details class="AccordionItem ">
1406    <summary class="AccordionItem-header">
1407        <span class="AccordionItem-title">
1408            Water usage charge
1409        </span>
1410        <span class="AccordionItem-toggle" aria-hidden="true">
1411            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1412            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1413        </span>
1414    </summary>
1415
1416    <div class="AccordionItem-panel">
1417        <div class="AccordionItem-panel-inner">
1418
1419            
1420                        <div class="AccordionItem-panel-text Copy">
1421                                
1422                            
1423            </div>
1424            
1425                                    <div class="AccordionItem-panel-childBlocks">
1426                                    
1427
1428
1429
1430<div class="RichText Copy ">
1431    <p>This charge is based on how much water your business uses. <br /> </p><figure class="table"><table><thead><tr><th>
1431<strong>Charge type</strong></th><th><strong>Usage charge per kL (1000 litres)</strong></th></tr></thead><tbody><tr><td>Water usage</td><td>$3.72</td></tr></tbody></table></figure><h4>Drought response usage charge</h4><p>During periods of drought, the water usage charge increases to:</p><ul><li>reward people for saving water when it matters most</li><li>reflect the extra costs associated with drought related activities</li></ul><figure class="table"><table><thead><tr><th><strong>Charge type</strong></th><th><strong>Usage charge per kL (1000 litres)</strong></th></tr></thead><tbody><tr><td>Water usage</td><td>$4.29</td></tr></tbody></table></figure><h4>What triggers a drought response</h4><p>A drought response is triggered 31 days after water storage levels fall below 60 percent and remains in place until 31 days after levels rise above 70 percent.</p><h4>Hunter Water storage levels</h4><p>We monitor and update current water storage levels  <a href="https://waterstorage.hunterwater.com.au/">daily on our website</a>.</p><p>Customers will be notified if the drought response usage charge is introduced. </p>
1432    </div>
1433                            </div>
1434            
1435        </div>
1436
1437    </div>
1438</details>
1439    </div>
1440    
1441
1442
1443
1444<div class="RichText Copy ">
1445    <h2>Sewer charges</h2>
1446<p>Business customers using our sewer services receive a water bill that includes a: </p>
1447
1448<ul><li>a fixed sewer service charge, and </li><li>a sewer usage charge – calculated using a Sewer Discharge Factor (SDF) </li></ul>
1449    </div>
1450    
1451
1452
1453<div class="Accordion ">
1454            
1455
1456
1457
1458<details class="AccordionItem ">
1459    <summary class="AccordionItem-header">
1460        <span class="AccordionItem-title">
1461            Fixed sewer service charge
1462        </span>
1463        <span class="AccordionItem-toggle" aria-hidden="true">
1464            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1465            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1466        </span>
1467    </summary>
1468
1469    <div class="AccordionItem-panel">
1470        <div class="AccordionItem-panel-inner">
1471
1472            
1473                        <div class="AccordionItem-panel-text Copy">
1474                                
1475                            
1476            </div>
1477            
1478                                    <div class="AccordionItem-panel-childBlocks">
1479                                    
1480
1481
1482
1483<div class="RichText Copy ">
1484    <p>Fixed sewer service charges help fund the cost of operating and maintaining the sewer network. They are calculated using the following formula:</p><p><i>Meter connection charge </i>(by meter size) x Sewer Discharge Factor percentage</p><p>The SDF is an estimate of the proportion of water used that is discharged to the sewer.</p><p>A minimum sewer service charge applies to non-residential connections. This is equal to the residential base sewer service charge per year.</p><p> </p><figure class="table"><table><thead><tr><th>Meter size</th><th>Annual meter connection charges</th></tr></thead><tbody><tr><td>20mm</td><td>$1,006.06</td></tr><tr><td>25mm</td><td>$1,571.97</td></tr><tr><td>32mm</td><td>$2,575.53</td></tr><tr><td>40mm</td><td>$4,024.26</td></tr><tr><td>50mm<br /> </td><td>$6,287.90<br /> </td></tr><tr><td>65mm<br /> </td><td>$10,626.55<br /> </td></tr><tr><td>80mm<br /> </td><td>$16,097.02<br /> </td></tr><tr><td>100mm<br /> </td><td>$25,151.60<br /> </td></tr><tr><td>150mm<br /> </td><td>$56,591.10<br /> </td></tr><tr><td>200mm<br /> </td><td>$100,606.40<br /> </td></tr><tr><td>250mm<br /> </td><td>$157,197.51<br /> </td></tr><tr><td>300mm<br /> </td><td>$226,364.41<br /> </td></tr><tr><td>350mm<br /> </td><td>$308,107.11<br /> </td></tr></tbody></table></figure><p><br /> </p>
1485    </div>
1486                            </div>
1487            
1488        </div>
1489
1490    </div>
1491</details>
1492            
1493
1494
1495
1496<details class="AccordionItem ">
1497    <summary class="AccordionItem-header">
1498        <span class="AccordionItem-title">
1499            Sewer usage charge
1500        </span>
1501        <span class="AccordionItem-toggle" aria-hidden="true">
1502            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1503            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1504        </span>
1505    </summary>
1506
1507    <div class="AccordionItem-panel">
1508        <div class="AccordionItem-panel-inner">
1509
1510            
1511                        <div class="AccordionItem-panel-text Copy">
1512                                
1513                            
1514            </div>
1515            
1516                                    <div class="AccordionItem-panel-childBlocks">
1517                                    
1518
1519
1520
1521<div class="RichText Copy ">
1522    <p>A sewer usage charge is based on how much water your business uses. </p>
1523<table dir="ltr"><thead><tr><th><p>Usage charge</p></th><th><strong><strong>Usage charge per kL (1000 litres)</strong></strong></th></tr></thead><tbody><tr><td><p>Sewer usage charge</p></td><td><p>$0.77</p></td></tr></tbody></table>
1524    </div>
1525                            </div>
1526            
1527        </div>
1528
1529    </div>
1530</details>
1531            
1532
1533
1534
1535<details class="AccordionItem ">
1536    <summary class="AccordionItem-header">
1537        <span class="AccordionItem-title">
1538            Sewer discharge factor
1539        </span>
1540        <span class="AccordionItem-toggle" aria-hidden="true">
1541            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1542            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1543        </span>
1544    </summary>
1545
1546    <div class="AccordionItem-panel">
1547        <div class="AccordionItem-panel-inner">
1548
1549            
1550                        <div class="AccordionItem-panel-text Copy">
1551                                
1552                            
1553            </div>
1554            
1555                                    <div class="AccordionItem-panel-childBlocks">
1556                                    
1557
1558
1559
1560<div class="RichText Copy ">
1561    <h3>What is the Sewerage Discharge Factor percentage?</h3>
1562<p>The Sewer Discharge Factor (SDF) percentage is used to calculate fixed service and sewer usage charges for non-residential properties. </p>
1563<h3>How is the SDF percentage determined? </h3>
1564<h4>The SDF is divided into five usage bands </h4>
1565<p>Each property is assigned to a band based on how it uses water. This determines how much of that water is likely discharged to the sewer system as wastewater. </p>
1566<h4>Each band has a midpoint allocation </h4>
1567<p>The midpoint helps keep usage charges consistent for all customers within the same band. <br />The banding methodology allows for fairer pricing by accounting for differences in discharge volumes – even among similar business types. </p>
1568<p>
1568A small number of large industrial customers may need a dedicated meter to measure actual wastewater discharge to the sewer system. </p>
1569<table dir="ltr"><thead><tr><th>Category</th><th>SDF band</th><th>Midpoint<p>of band</p></th><th>Deemed discharge flows</th><th>Customer type</th></tr></thead><tbody><tr><td><p>1</p></td><td><p>0%</p></td><td><p>0%</p></td><td><p>No discharge to the sewer system</p></td><td><p>No connection to the sewer system</p></td></tr><tr><td><p>2</p></td><td><p>1 - 25%</p></td><td><p>10%</p></td><td><p>A small proportion of water is discharged to the sewer</p></td><td><p>Nurseries, market gardens</p></td></tr><tr><td><p>3</p></td><td><p>26 – 50%</p></td><td><p>35%</p></td><td><p>Around half of the water is discharged to the sewer</p></td><td><p>Licensed clubs with catering, venues with external watering (e.g. bowling greens)</p></td></tr><tr><td><p>4</p></td><td><p>51 – 75%</p></td><td><p>60%</p></td><td><p>A significant proportion of water is discharged to the sewer</p></td><td><p>Public swimming pools with toilets/showers, facilities with large external watering areas</p></td></tr><tr><td><p>5</p></td><td><p>76 – 100%</p></td><td><p>85%</p></td><td><p>Most – if not all – water is discharged to the sewer</p></td><td><p>Restaurants, hotels</p></td></tr></tbody></table>
1570    </div>
1571                            </div>
1572            
1573        </div>
1574
1575    </div>
1576</details>
1577    </div>
1578    
1579
1580
1581
1582<div class="RichText Copy ">
1583    <h2>Charges for specific services </h2>
1584<p>These charges apply only in certain situations. </p>
1585    </div>
1586    
1587
1588
1589<div class="Accordion ">
1590            
1591
1592
1593
1594<details class="AccordionItem ">
1595    <summary class="AccordionItem-header">
1596        <span class="AccordionItem-title">
1597            Recycled water charges
1598        </span>
1599        <span class="AccordionItem-toggle" aria-hidden="true">
1600            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1601            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1602        </span>
1603    </summary>
1604
1605    <div class="AccordionItem-panel">
1606        <div class="AccordionItem-panel-inner">
1607
1608            
1609                        <div class="AccordionItem-panel-text Copy">
1610                                
1611                            
1612            </div>
1613            
1614                                    <div class="AccordionItem-panel-childBlocks">
1615                                    
1616
1617
1618
1619<div class="RichText Copy ">
1620    <p>Recycled water (also known as dual reticulation) means your property is supplied with both standard drinking water and recycled water.</p><p>Hunter Water currently operates two dual reticulation schemes – at Gillieston Heights and Thornton North (Chisholm).</p><p>In addition to the water and sewer service charges, dual reticulation customers pay a recycled water service charge and a recycled water usage charge.</p><figure class="table"><table><thead><tr><th>Usage charge</th><th><strong>Usage charge per kL (1000 litres)</strong></th></tr></thead><tbody><tr><td>Recycled water usage charge</td><td>$3.35</td></tr></tbody></table></figure>
1621    </div>
1622                            </div>
1623            
1624        </div>
1625
1626    </div>
1627</details>
1628            
1629
1630
1631
1632<details class="AccordionItem ">
1633    <summary class="AccordionItem-header">
1634        <span class="AccordionItem-title">
1635            Non-residential stormwater drainage charges
1636        </span>
1637        <span class="AccordionItem-toggle" aria-hidden="true">
1638            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1639            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1640        </span>
1641    </summary>
1642
1643    <div class="AccordionItem-panel">
1644        <div class="AccordionItem-panel-inner">
1645
1646            
1647                        <div class="AccordionItem-panel-text Copy">
1648                                
1649                            
1650            </div>
1651            
1652                                    <div class="AccordionItem-panel-childBlocks">
1653                                    
1654
1655
1656
1657<div class="RichText Copy ">
1658    <p>Hunter Water maintains stormwater networks in parts of Newcastle, Lake Macquarie and Cessnock to help reduce flood risk in high-impact areas.</p><p>We typically own and manage large, concrete stormwater drains, while smaller local drains are maintained by local councils.</p><p>Only properties located within catchment areas connected to Hunter Water’s stormwater network are charged for stormwater drainage.</p><p>If your business is within one of these catchment areas, the following charges apply annually based on your land parcel size.</p><figure class="table"><table><thead><tr><th>Non-residential drainage charges</th><th>Land size</th><th>Annual charge</th></tr></thead><tbody><tr><td>Small</td><td>&lt; 1,000 m2</td><td>$130.28</td></tr><tr><td>Medium</td><td>1,001 to 10,000 m2</td><td>$425.50</td></tr><tr><td>Large</td><td>10,001 to 45,000 m2</td><td>$2,706.11</td></tr><tr><td>Very Large</td><td>&gt; 45,000 m2</td><td>$8,597.95<br /> </td></tr></tbody></table></figure><p> </p>
1659    </div>
1660                            </div>
1661            
1662        </div>
1663
1664    </div>
1665</details>
1666            
1667
1668
1669
1670<details class="AccordionItem ">
1671    <summary class="AccordionItem-header">
1672        <span class="AccordionItem-title">
1673            Trade waste fees
1674        </span>
1675        <span class="AccordionItem-toggle" aria-hidden="true">
1676            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1677            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1678        </span>
1679    </summary>
1680
1681    <div class="AccordionItem-panel">
1682        <div class="AccordionItem-panel-inner">
1683
1684            
1685                        <div class="AccordionItem-panel-text Copy">
1686                                
1687                            
1688            </div>
1689            
1690                                    <div class="AccordionItem-panel-childBlocks">
1691                                    
1692
1693
1694
1695<div class="RichText Copy ">
1696    <p>We are committed to protecting our environment, which includes making sure trade wastewater is safely and responsibly managed. </p>
1697<p>If your business disposes of trade waste, specific charges may apply. </p>
1698<p>Trade waste fees by agreement type (GST Free) </p>
1699<p><a href="https://www.hunterwater.com.au/building-and-developing/fees/trade-waste-fees">View trade waste fees </a><br /></p>
1700    </div>
1701                            </div>
1702            
1703        </div>
1704
1705    </div>
1706</details>
1707            
1708
1709
1710
1711<details class="AccordionItem ">
1712    <summary class="AccordionItem-header">
1713        <span class="AccordionItem-title">
1714            Miscellaneous services
1715        </span>
1716        <span class="AccordionItem-toggle" aria-hidden="true">
1717            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg>
1718            <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg>
1719        </span>
1720    </summary>
1721
1722    <div class="AccordionItem-panel">
1723        <div class="AccordionItem-panel-inner">
1724
1725            
1726                        <div class="AccordionItem-panel-text Copy">
1727                                                    <p>On top of our general services, we offer a mix of miscellaneous services so that we can meet the needs of all of our customers. See what additional options are available to you and their accompanying fees as stipulated by IPART.</p>
1728                
1729                            
1730            </div>
1731            
1732                                    <div class="AccordionItem-panel-childBlocks">
1733                                    
1734
1735
1736
1737<div class="RichText Copy ">
1738    <p>In addition to our core services, we offer a range of miscellaneous services to meet the varied needs of our customers. </p>
1739<p>See what extra services are available and the fees that apply.</p>
1740<p><a href="https://www.hunterwater.com.au/building-and-developing/fees/connection-metering-fees">View miscellaneous fees and charges</a></p>
1741    </div>
1742                            </div>
1743            
1744        </div>
1745
1746    </div>
1747</details>
1748    </div>
1749    
1750
1751
1752
1753<div class="RichText Copy ">
1754    <h2>How to request an SDF review</h2>
1755<p>You can request a review of your Sewer Discharge Factor (SDF) percentage if you think: </p>
1756<ul><li>your property is in the wrong category, or </li></ul>
1757<ul><li>the current category does not accurately reflect how your property uses water </li></ul>
1758<h3>Step 1: Check for a category error</h3>
1759<p>If your property’s use has changed (for example, from a nursery to a restaurant), you may be in the wrong SDF category.</p>
1760<p>To request a review, <a href="mailto:[email protected]">email us</a> with your details and documents that confirm how the property is currently used.</p>
1761<h3>Step 2: If your category is correct but the SDF seems too high<br /></h3>
1762<p>If the classification is correct but the estimated discharge level does not match your actual use, follow these steps: </p>
1763<h4>Submit your review request in writing</h4>
1764<p> You can email us or send your request to: <br />Manager Retail Services <br />PO Box 5171 HRMC NSW 2310 </p>
1765<h4>Consider installing sub-meters</h4>
1766<p>At your own expense, you may install sub-meters to separately measure: </p>
1767<ul><li>Water discharged to the sewer </li>
1768<li>Water used in production or external uses (e.g. irrigation)</li></ul>
1769<h3>Step 3: We verify the setup and collect data</h3>
1770<p>We will inspect the meters to confirm they accurately isolate internal and external usage. We will then collect data for 12 months to allow for seasonal changes. </p>
1771<p>If the results show your property should be in a different SDF category, your percentage will be adjusted to the midpoint of the new band. </p>
1772    </div>
1773</div>
1774                        </div>
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1875
1876                    
1877            
1878    <div class="AcknowledgementOfCountry">
1879        <picture>
1880            <source media="(width < 575px)" srcset="https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=180&amp;ixlib=php-4.1.0&amp;q=50&amp;w=240 240w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=360&amp;ixlib=php-4.1.0&amp;q=50&amp;w=480 480w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=540&amp;ixlib=php-4.1.0&amp;q=50&amp;w=720 720w">
1881            <source media="(width >= 576px)" srcset="https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=108&amp;ixlib=php-4.1.0&amp;q=50&amp;w=720 720w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=144&amp;ixlib=php-4.1.0&amp;q=50&amp;w=960 960w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=180&amp;ixlib=php-4.1.0&amp;q=50&amp;w=1200 1200w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=216&amp;ixlib=php-4.1.0&amp;q=50&amp;w=1440 1440w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&amp;cs=srgb&amp;fit=crop&amp;fp-x=0.5&amp;fp-y=0.5&amp;h=252&amp;ixlib=php-4.1.0&amp;q=50&amp;w=1680 1680w">
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1883        </picture>
1884
1885        <div class="AcknowledgementOfCountry-text">
1886            We acknowledge the Traditional Custodians of the land on which we operate and recognise their continuing connection to land, waters and culture.<br />
1887We pay our respects to their Elders past, present and emerging.
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