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440My Account help guide</a></div> 441 </div> 442 </div> 443 444 445 </div> 446 <!-- Column --> 447 <div class="SiteNavigation-column"> 448 449 <div class="SiteNavigation-level2List"> 450 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying">Get help paying</a></div> 451 <div class="SiteNavigation-level3List"> 452 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/smaller-regular-payments">Easy Pay - smaller, regular payments</a></div> 453 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/payment-extension">Payment extension</a></div> 454 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/personalised-support">Personalised support</a></div> 455 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/fvsupport">Family violence support</a></div> 456 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/pension-rebate">Pension rebate</a></div> 457 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/concessions-for-medical-conditions">Concessions for medical conditions</a></div> 458 </div> 459 </div> 460 461 </div> 462 <!-- Column --> 463 <div class="SiteNavigation-column"> 464 465 <div class="SiteNavigation-level2List"> 466 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account">Manage your account</a></div> 467 <div class="SiteNavigation-level3List"> 468 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/updating-your-personal-details">Updating your personal details</a></div> 469 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/account-balance">Account balance</a></div> 470 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/request-a-refund">Refunds</a></div> 471 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/submit-a-meter-reading">Submit a meter reading</a></div> 472 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/managing-agent-and-real-estate-requests">Managing agent and real estate requests</a></div> 473 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/authorised-representatives">Authorised representatives</a></div> 474 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/service-delivery-rebates">Service delivery rebates</a></div> 475 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/protecting-your-information">Protecting your information</a></div> 476 </div> 477 </div> 478 479 </div> 480 <!-- Column --> 481 <div class="SiteNavigation-column"> 482 483 <div class="SiteNavigation-level2List"> 484 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property">Buying and selling a property</a></div> 485 <div class="SiteNavigation-level3List"> 486 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/solicitors-and-conveyancing">Solicitors and conveyancing</a></div> 487 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/buying-a-property">Buying a property</a></div> 488 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/selling-a-property">Selling a property</a></div> 489 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/agents-landlords-and-tenants">Agents, landlords and tenants</a></div> 490 </div> 491 </div> 492 493 </div> 494 </div> 495 </div> 496 </div> 497 </li> 498 <li class="SiteNavigation-level1Item"> 499 <button class="SiteNavigation-level1ItemButton" popovertarget="SiteNavigation-dropdown-3326352">
500 <span class="SiteNavigation-level1ItemButtonLabel">Business</span> 501 <span class="SiteNavigation-level1ItemButtonIcon"></span> 502 </button> 503 <div class="SiteNavigation-dropdown" popover id="SiteNavigation-dropdown-3326352"> 504 <div class="SiteNavigation-dropdownHeader"> 505 <button class="SiteNavigation-level1HeaderClose" 506 popovertarget="SiteNavigation-dropdown-3326352" 507 popovertargetaction="hide" 508 > 509 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Pro 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license (Commercial License) Copyright 2025 Fonticons, Inc.--><path d="M71 303C61.6 312.4 61.6 327.6 71 336.9L239 505C248.4 514.4 263.6 514.4 272.9 505C282.2 495.6 282.3 480.4 272.9 471.1L145.9 344L552 344C565.3 344 576 333.3 576 320C576 306.7 565.3 296 552 296L145.9 296L273 169C282.4 159.6 282.4 144.4 273 135.1C263.6 125.8 248.4 125.7 239.1 135.1L71 303z"/></svg> 510 <span 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523 href="https://www.hunterwater.com.au/business" 524 >Business</a> 525 </h2> 526 527 <div class="SiteNavigation-dropdownBodyGrid"> 528 <!-- Column --> 529 <div class="SiteNavigation-column"> 530 <div class="SiteNavigation-level2List"> 531 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/business/best-practice-guidelines">Best practice guidelines</a></div> 532 </div> 533 <div class="SiteNavigation-level2List"> 534 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/business/business-pricing-fees-and-charges">Business pricing, fees and charges</a></div> 535 </div> 536 537 538 </div> 539 <!-- Column --> 540 <div class="SiteNavigation-column"> 541 542 <div class="SiteNavigation-level2List"> 543 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/building-and-developing/plumbers/trade-waste">Trade waste</a></div> 544 <div class="SiteNavigation-level3List"> 545 <div class="SiteNavigation-level3Item"><a 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https://fontawesome.com License - https://fontawesome.com/license (Commercial License) Copyright 2025 Fonticons, Inc.--><path d="M96 152C96 138.7 106.7 128 120 128L520 128C533.3 128 544 138.7 544 152C544 165.3 533.3 176 520 176L120 176C106.7 176 96 165.3 96 152zM96 320C96 306.7 106.7 296 120 296L520 296C533.3 296 544 306.7 544 320C544 333.3 533.3 344 520 344L120 344C106.7 344 96 333.3 96 320zM544 488C544 501.3 533.3 512 520 512L120 512C106.7 512 96 501.3 96 488C96 474.7 106.7 464 120 464L520 464C533.3 464 544 474.7 544 488z"/></svg> 1246 </button> 1247 </div> 1248 <h1 class="heading-1 mt-1 mt-md-3" data-swiftype-name="title" data-swiftype-type="string"> 1249 Business pricing, fees and charges 1250 </h1> 1251 1252 <div data-swiftype-name="body" data-swiftype-type="text"> 1253 1254<div class=""> 1255 1256 1257 1258 1259<div class="RichText Copy "> 1260 <p>New prices for water and wastewater services apply from 1 July 2026. As our region grows and our climate becomes more unpredictable, a safe and secure water supply is more important than ever.</p><p>The new prices balance the need to continue providing high quality water and wastewater services, while ensuring equity for future bill-payers and future generations.<br />Â </p><p><a href="https://www.ipart.nsw.gov.au/documents/final-report/final-report-hunter-water-prices-2025-2030-june-2025?timeline_id=17633">View IPART's Final Report for Hunter Water's prices from 2025 to 2030</a><br />Â </p> 1261 </div> 1262 1263 1264 1265<div class="Accordion "> 1266 1267 1268 1269 1270<details class="AccordionItem "> 1271 <summary class="AccordionItem-header">
1272 <span class="AccordionItem-title"> 1273 What will the costs go towards? 1274 </span> 1275 <span class="AccordionItem-toggle" aria-hidden="true"> 1276 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1277 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1278 </span> 1279 </summary> 1280 1281 <div class="AccordionItem-panel"> 1282 <div class="AccordionItem-panel-inner"> 1283 1284 1285 <div class="AccordionItem-panel-text Copy"> 1286 1287 1288 </div> 1289 1290 <div class="AccordionItem-panel-childBlocks"> 1291 1292 1293 1294 1295<div class="RichText Copy "> 1296 <p>The money we receive from your bill helps us deliver essential services and invest in the future. It ensures clean drinking water flows from your taps and used water is collected and treated to protect public health and our environment. </p> 1297<p>We use this revenue to: </p> 1298 1299 1300 1301 1302 1303<ul><li>Provide safe and reliable water </li><li>Deliver wastewater services that protect public health and the environment </li><li>Support customers who need extra help </li><li>Future-proof our regionâs water supply </li><li>Maintain and protect our water sources </li><li>Create a more sustainable future </li></ul> 1304 </div> 1305 </div> 1306 1307 </div> 1308 1309 </div> 1310</details> 1311 1312 1313 1314 1315<details class="AccordionItem "> 1316 <summary class="AccordionItem-header"> 1317 <span class="AccordionItem-title"> 1318 How did we come to this price change? 1319 </span> 1320 <span class="AccordionItem-toggle" aria-hidden="true"> 1321 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1322 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1323 </span> 1324 </summary> 1325 1326 <div class="AccordionItem-panel"> 1327 <div class="AccordionItem-panel-inner"> 1328 1329 1330 <div class="AccordionItem-panel-text Copy"> 1331 1332 1333 </div> 1334 1335 <div class="AccordionItem-panel-childBlocks"> 1336 1337 1338 1339 1340<div class="RichText Copy "> 1341 <p>We submit a pricing proposal to <a href="https://www.ipart.nsw.gov.au/">Independent Pricing and Regulatory Tribunal (IPART)</a> every five years which is then assessed by them to ensure safe, reliable services are provided at a fair price.</p> 1342<p>More than 8,000 customers, community members and stakeholders helped shape our pricing proposal over the past two years. They identified the key areas of keeping bills affordable; looking after customers in need, providing clear and clean water, and providing reliable wastewater services.</p> 1343<p>From the community's input, we have balanced providing reliable, high-quality water and wastewater services with creating a positive legacy for future generations and keeping prices affordable.<br /></p> 1344 </div> 1345 </div> 1346 1347 </div> 1348 1349 </div> 1350</details> 1351 </div> 1352 1353 1354 1355 1356<div class="RichText Copy "> 1357 <h2>Understanding your charges</h2><p>The following charges apply from 1 July 2026 to 30 June 2027.</p><h2>Water charges</h2><p>Business customers receive a water bill that includes a combination of:</p><ul><li>a fixed water service charge</li><li>a water usage charge</li></ul> 1358 </div> 1359 1360 1361 1362<div class="Accordion "> 1363 1364 1365 1366 1367<details class="AccordionItem "> 1368 <summary class="AccordionItem-header">
1369 <span class="AccordionItem-title"> 1370 Fixed water service charge 1371 </span> 1372 <span class="AccordionItem-toggle" aria-hidden="true"> 1373 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1374 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1375 </span> 1376 </summary> 1377 1378 <div class="AccordionItem-panel"> 1379 <div class="AccordionItem-panel-inner"> 1380 1381 1382 <div class="AccordionItem-panel-text Copy"> 1383 1384 1385 </div> 1386 1387 <div class="AccordionItem-panel-childBlocks"> 1388 1389 1390 1391 1392<div class="RichText Copy "> 1393 <p>This is a set charge that helps cover the cost of operating and maintaining the water network. It is based on the size of each billable water meter connected to your property. <br /> </p><p>Service charges are paid in advance and spread across each billing cycle. <br /> </p><figure class="table"><table><thead><tr><th>Meter size</th><th>Annual service charge</th></tr></thead><tbody><tr><td>20mm</td><td>$39.01</td></tr><tr><td>25mm</td><td>$60.95</td></tr><tr><td>32mm</td><td>$99.85</td></tr><tr><td>40mm</td><td>$156.03</td></tr><tr><td>50mm</td><td>$243.79</td></tr><tr><td>65mm</td><td>$412.00</td></tr><tr><td>80mm<br /> </td><td>$624.10<br /> </td></tr><tr><td>100mm<br /> </td><td>$975.16<br /> </td></tr><tr><td>150mm<br /> </td><td>$2,194.10<br /> </td></tr><tr><td>200mm<br /> </td><td>$3,900.63<br /> </td></tr><tr><td>250mm<br /> </td><td>$6,094.73<br /> </td></tr><tr><td>300mm<br /> </td><td>$8,776.41<br /> </td></tr><tr><td>350mm<br /> </td><td>$11,945.67<br /> </td></tr></tbody></table></figure><p> </p> 1394 </div> 1395 </div> 1396 1397 </div> 1398 1399 </div> 1400</details> 1401 1402 1403 1404 1405<details class="AccordionItem "> 1406 <summary class="AccordionItem-header"> 1407 <span class="AccordionItem-title"> 1408 Water usage charge 1409 </span> 1410 <span class="AccordionItem-toggle" aria-hidden="true"> 1411 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1412 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1413 </span> 1414 </summary> 1415 1416 <div class="AccordionItem-panel"> 1417 <div class="AccordionItem-panel-inner"> 1418 1419 1420 <div class="AccordionItem-panel-text Copy"> 1421 1422 1423 </div> 1424 1425 <div class="AccordionItem-panel-childBlocks"> 1426 1427 1428 1429 1430<div class="RichText Copy "> 1431 <p>This charge is based on how much water your business uses. <br /> </p><figure class="table"><table><thead><tr><th>
1431<strong>Charge type</strong></th><th><strong>Usage charge per kL (1000 litres)</strong></th></tr></thead><tbody><tr><td>Water usage</td><td>$3.72</td></tr></tbody></table></figure><h4>Drought response usage charge</h4><p>During periods of drought, the water usage charge increases to:</p><ul><li>reward people for saving water when it matters most</li><li>reflect the extra costs associated with drought related activities</li></ul><figure class="table"><table><thead><tr><th><strong>Charge type</strong></th><th><strong>Usage charge per kL (1000 litres)</strong></th></tr></thead><tbody><tr><td>Water usage</td><td>$4.29</td></tr></tbody></table></figure><h4>What triggers a drought response</h4><p>A drought response is triggered 31 days after water storage levels fall below 60 percent and remains in place until 31 days after levels rise above 70 percent.</p><h4>Hunter Water storage levels</h4><p>We monitor and update current water storage levels â¯<a href="https://waterstorage.hunterwater.com.au/">daily on our website</a>.</p><p>Customers will be notified if the drought response usage charge is introduced.â¯</p> 1432 </div> 1433 </div> 1434 1435 </div> 1436 1437 </div> 1438</details> 1439 </div> 1440 1441 1442 1443 1444<div class="RichText Copy "> 1445 <h2>Sewer charges</h2> 1446<p>Business customers using our sewer services receive a water bill that includes a: </p> 1447 1448<ul><li>a fixed sewer service charge, and </li><li>a sewer usage charge â calculated using a Sewer Discharge Factor (SDF) </li></ul> 1449 </div> 1450 1451 1452 1453<div class="Accordion "> 1454 1455 1456 1457 1458<details class="AccordionItem "> 1459 <summary class="AccordionItem-header"> 1460 <span class="AccordionItem-title"> 1461 Fixed sewer service charge 1462 </span> 1463 <span class="AccordionItem-toggle" aria-hidden="true"> 1464 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1465 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1466 </span> 1467 </summary> 1468 1469 <div class="AccordionItem-panel"> 1470 <div class="AccordionItem-panel-inner"> 1471 1472 1473 <div class="AccordionItem-panel-text Copy"> 1474 1475 1476 </div> 1477 1478 <div class="AccordionItem-panel-childBlocks"> 1479 1480 1481 1482 1483<div class="RichText Copy "> 1484 <p>Fixed sewer service charges help fund the cost of operating and maintaining the sewer network. They are calculated using the following formula:</p><p><i>Meter connection charge </i>(by meter size) x Sewer Discharge Factor percentage</p><p>The SDF is an estimate of the proportion of water used that is discharged to the sewer.</p><p>A minimum sewer service charge applies to non-residential connections. This is equal to the residential base sewer service charge per year.</p><p> </p><figure class="table"><table><thead><tr><th>Meter size</th><th>Annual meter connection charges</th></tr></thead><tbody><tr><td>20mm</td><td>$1,006.06</td></tr><tr><td>25mm</td><td>$1,571.97</td></tr><tr><td>32mm</td><td>$2,575.53</td></tr><tr><td>40mm</td><td>$4,024.26</td></tr><tr><td>50mm<br /> </td><td>$6,287.90<br /> </td></tr><tr><td>65mm<br /> </td><td>$10,626.55<br /> </td></tr><tr><td>80mm<br /> </td><td>$16,097.02<br /> </td></tr><tr><td>100mm<br /> </td><td>$25,151.60<br /> </td></tr><tr><td>150mm<br /> </td><td>$56,591.10<br /> </td></tr><tr><td>200mm<br /> </td><td>$100,606.40<br /> </td></tr><tr><td>250mm<br /> </td><td>$157,197.51<br /> </td></tr><tr><td>300mm<br /> </td><td>$226,364.41<br /> </td></tr><tr><td>350mm<br /> </td><td>$308,107.11<br /> </td></tr></tbody></table></figure><p><br /> </p> 1485 </div> 1486 </div> 1487 1488 </div> 1489 1490 </div> 1491</details> 1492 1493 1494 1495 1496<details class="AccordionItem "> 1497 <summary class="AccordionItem-header">
1498 <span class="AccordionItem-title"> 1499 Sewer usage charge 1500 </span> 1501 <span class="AccordionItem-toggle" aria-hidden="true"> 1502 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1503 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1504 </span> 1505 </summary> 1506 1507 <div class="AccordionItem-panel"> 1508 <div class="AccordionItem-panel-inner"> 1509 1510 1511 <div class="AccordionItem-panel-text Copy"> 1512 1513 1514 </div> 1515 1516 <div class="AccordionItem-panel-childBlocks"> 1517 1518 1519 1520 1521<div class="RichText Copy "> 1522 <p>A sewer usage charge is based on how much water your business uses. </p> 1523<table dir="ltr"><thead><tr><th><p>Usage charge</p></th><th><strong><strong>Usage charge per kL (1000 litres)</strong></strong></th></tr></thead><tbody><tr><td><p>Sewer usage charge</p></td><td><p>$0.77</p></td></tr></tbody></table> 1524 </div> 1525 </div> 1526 1527 </div> 1528 1529 </div> 1530</details> 1531 1532 1533 1534 1535<details class="AccordionItem "> 1536 <summary class="AccordionItem-header"> 1537 <span class="AccordionItem-title"> 1538 Sewer discharge factor 1539 </span> 1540 <span class="AccordionItem-toggle" aria-hidden="true"> 1541 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1542 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1543 </span> 1544 </summary> 1545 1546 <div class="AccordionItem-panel"> 1547 <div class="AccordionItem-panel-inner"> 1548 1549 1550 <div class="AccordionItem-panel-text Copy"> 1551 1552 1553 </div> 1554 1555 <div class="AccordionItem-panel-childBlocks"> 1556 1557 1558 1559 1560<div class="RichText Copy "> 1561 <h3>What is the Sewerage Discharge Factor percentage?</h3> 1562<p>The Sewer Discharge Factor (SDF) percentage is used to calculate fixed service and sewer usage charges for non-residential properties. </p> 1563<h3>How is the SDF percentage determined? </h3> 1564<h4>The SDF is divided into five usage bands </h4> 1565<p>Each property is assigned to a band based on how it uses water. This determines how much of that water is likely discharged to the sewer system as wastewater. </p> 1566<h4>Each band has a midpoint allocation </h4> 1567<p>The midpoint helps keep usage charges consistent for all customers within the same band. <br />The banding methodology allows for fairer pricing by accounting for differences in discharge volumes â even among similar business types. </p> 1568<p>
1568A small number of large industrial customers may need a dedicated meter to measure actual wastewater discharge to the sewer system. </p> 1569<table dir="ltr"><thead><tr><th>Category</th><th>SDF band</th><th>Midpoint<p>of band</p></th><th>Deemed discharge flows</th><th>Customer type</th></tr></thead><tbody><tr><td><p>1</p></td><td><p>0%</p></td><td><p>0%</p></td><td><p>No discharge to the sewer system</p></td><td><p>No connection to the sewer system</p></td></tr><tr><td><p>2</p></td><td><p>1 - 25%</p></td><td><p>10%</p></td><td><p>A small proportion of water is discharged to the sewer</p></td><td><p>Nurseries, market gardens</p></td></tr><tr><td><p>3</p></td><td><p>26 â 50%</p></td><td><p>35%</p></td><td><p>Around half of the water is discharged to the sewer</p></td><td><p>Licensed clubs with catering, venues with external watering (e.g. bowling greens)</p></td></tr><tr><td><p>4</p></td><td><p>51 â 75%</p></td><td><p>60%</p></td><td><p>A significant proportion of water is discharged to the sewer</p></td><td><p>Public swimming pools with toilets/showers, facilities with large external watering areas</p></td></tr><tr><td><p>5</p></td><td><p>76 â 100%</p></td><td><p>85%</p></td><td><p>Most â if not all â water is discharged to the sewer</p></td><td><p>Restaurants, hotels</p></td></tr></tbody></table> 1570 </div> 1571 </div> 1572 1573 </div> 1574 1575 </div> 1576</details> 1577 </div> 1578 1579 1580 1581 1582<div class="RichText Copy "> 1583 <h2>Charges for specific services </h2> 1584<p>These charges apply only in certain situations. </p> 1585 </div> 1586 1587 1588 1589<div class="Accordion "> 1590 1591 1592 1593 1594<details class="AccordionItem "> 1595 <summary class="AccordionItem-header"> 1596 <span class="AccordionItem-title"> 1597 Recycled water charges 1598 </span> 1599 <span class="AccordionItem-toggle" aria-hidden="true"> 1600 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1601 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1602 </span> 1603 </summary> 1604 1605 <div class="AccordionItem-panel"> 1606 <div class="AccordionItem-panel-inner"> 1607 1608 1609 <div class="AccordionItem-panel-text Copy"> 1610 1611 1612 </div> 1613 1614 <div class="AccordionItem-panel-childBlocks"> 1615 1616 1617 1618 1619<div class="RichText Copy "> 1620 <p>Recycled water (also known as dual reticulation) means your property is supplied with both standard drinking water and recycled water.</p><p>Hunter Water currently operates two dual reticulation schemes â at Gillieston Heights and Thornton North (Chisholm).</p><p>In addition to the water and sewer service charges, dual reticulation customers pay a recycled water service charge and a recycled water usage charge.</p><figure class="table"><table><thead><tr><th>Usage charge</th><th><strong>Usage charge per kL (1000 litres)</strong></th></tr></thead><tbody><tr><td>Recycled water usage charge</td><td>$3.35</td></tr></tbody></table></figure> 1621 </div> 1622 </div> 1623 1624 </div> 1625 1626 </div> 1627</details> 1628 1629 1630 1631 1632<details class="AccordionItem "> 1633 <summary class="AccordionItem-header"> 1634 <span class="AccordionItem-title"> 1635 Non-residential stormwater drainage charges 1636 </span>
1637 <span class="AccordionItem-toggle" aria-hidden="true"> 1638 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1639 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1640 </span> 1641 </summary> 1642 1643 <div class="AccordionItem-panel"> 1644 <div class="AccordionItem-panel-inner"> 1645 1646 1647 <div class="AccordionItem-panel-text Copy"> 1648 1649 1650 </div> 1651 1652 <div class="AccordionItem-panel-childBlocks"> 1653 1654 1655 1656 1657<div class="RichText Copy "> 1658 <p>Hunter Water maintains stormwater networks in parts of Newcastle, Lake Macquarie and Cessnock to help reduce flood risk in high-impact areas.</p><p>We typically own and manage large, concrete stormwater drains, while smaller local drains are maintained by local councils.</p><p>Only properties located within catchment areas connected to Hunter Waterâs stormwater network are charged for stormwater drainage.</p><p>If your business is within one of these catchment areas, the following charges apply annually based on your land parcel size.</p><figure class="table"><table><thead><tr><th>Non-residential drainage charges</th><th>Land size</th><th>Annual charge</th></tr></thead><tbody><tr><td>Small</td><td>< 1,000 m2</td><td>$130.28</td></tr><tr><td>Medium</td><td>1,001 to 10,000 m2</td><td>$425.50</td></tr><tr><td>Large</td><td>10,001 to 45,000 m2</td><td>$2,706.11</td></tr><tr><td>Very Large</td><td>> 45,000 m2</td><td>$8,597.95<br />Â </td></tr></tbody></table></figure><p>Â </p> 1659 </div> 1660 </div> 1661 1662 </div> 1663 1664 </div> 1665</details> 1666 1667 1668 1669 1670<details class="AccordionItem "> 1671 <summary class="AccordionItem-header"> 1672 <span class="AccordionItem-title"> 1673 Trade waste fees 1674 </span> 1675 <span class="AccordionItem-toggle" aria-hidden="true"> 1676 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1677 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1678 </span> 1679 </summary> 1680 1681 <div class="AccordionItem-panel"> 1682 <div class="AccordionItem-panel-inner"> 1683 1684 1685 <div class="AccordionItem-panel-text Copy"> 1686 1687 1688 </div> 1689 1690 <div class="AccordionItem-panel-childBlocks"> 1691 1692 1693 1694 1695<div class="RichText Copy "> 1696 <p>We are committed to protecting our environment, which includes making sure trade wastewater is safely and responsibly managed. </p> 1697<p>If your business disposes of trade waste, specific charges may apply. </p> 1698<p>Trade waste fees by agreement type (GST Free) </p> 1699<p><a href="https://www.hunterwater.com.au/building-and-developing/fees/trade-waste-fees">View trade waste fees </a><br /></p> 1700 </div> 1701 </div> 1702 1703 </div> 1704 1705 </div> 1706</details> 1707 1708 1709 1710 1711<details class="AccordionItem "> 1712 <summary class="AccordionItem-header">
1713 <span class="AccordionItem-title"> 1714 Miscellaneous services 1715 </span> 1716 <span class="AccordionItem-toggle" aria-hidden="true"> 1717 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M352 128C352 110.3 337.7 96 320 96C302.3 96 288 110.3 288 128L288 288L128 288C110.3 288 96 302.3 96 320C96 337.7 110.3 352 128 352L288 352L288 512C288 529.7 302.3 544 320 544C337.7 544 352 529.7 352 512L352 352L512 352C529.7 352 544 337.7 544 320C544 302.3 529.7 288 512 288L352 288L352 128z"/></svg> 1718 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free Copyright 2025 Fonticons, Inc.--><path d="M96 320C96 302.3 110.3 288 128 288L512 288C529.7 288 544 302.3 544 320C544 337.7 529.7 352 512 352L128 352C110.3 352 96 337.7 96 320z"/></svg> 1719 </span> 1720 </summary> 1721 1722 <div class="AccordionItem-panel"> 1723 <div class="AccordionItem-panel-inner"> 1724 1725 1726 <div class="AccordionItem-panel-text Copy"> 1727 <p>On top of our general services, we offer a mix of miscellaneous services so that we can meet the needs of all of our customers. See what additional options are available to you and their accompanying fees as stipulated by IPART.</p> 1728 1729 1730 </div> 1731 1732 <div class="AccordionItem-panel-childBlocks"> 1733 1734 1735 1736 1737<div class="RichText Copy "> 1738 <p>In addition to our core services, we offer a range of miscellaneous services to meet the varied needs of our customers. </p> 1739<p>See what extra services are available and the fees that apply.</p> 1740<p><a href="https://www.hunterwater.com.au/building-and-developing/fees/connection-metering-fees">View miscellaneous fees and charges</a></p> 1741 </div> 1742 </div> 1743 1744 </div> 1745 1746 </div> 1747</details> 1748 </div> 1749 1750 1751 1752 1753<div class="RichText Copy "> 1754 <h2>How to request an SDF review</h2> 1755<p>You can request a review of your Sewer Discharge Factor (SDF) percentage if you think: </p> 1756<ul><li>your property is in the wrong category, or </li></ul> 1757<ul><li>the current category does not accurately reflect how your property uses water </li></ul> 1758<h3>Step 1: Check for a category error</h3> 1759<p>If your propertyâs use has changed (for example, from a nursery to a restaurant), you may be in the wrong SDF category.</p> 1760<p>To request a review, <a href="mailto:[email protected]">email us</a> with your details and documents that confirm how the property is currently used.</p> 1761<h3>Step 2: If your category is correct but the SDF seems too high<br /></h3> 1762<p>If the classification is correct but the estimated discharge level does not match your actual use, follow these steps: </p> 1763<h4>Submit your review request in writing</h4> 1764<p> You can email us or send your request to: <br />Manager Retail Services <br />PO Box 5171 HRMC NSW 2310 </p> 1765<h4>Consider installing sub-meters</h4> 1766<p>At your own expense, you may install sub-meters to separately measure: </p> 1767<ul><li>Water discharged to the sewer </li> 1768<li>Water used in production or external uses (e.g. irrigation)</li></ul> 1769<h3>Step 3: We verify the setup and collect data</h3> 1770<p>We will inspect the meters to confirm they accurately isolate internal and external usage. We will then collect data for 12 months to allow for seasonal changes. </p> 1771<p>If the results show your property should be in a different SDF category, your percentage will be adjusted to the midpoint of the new band. </p> 1772 </div> 1773</div> 1774 </div> 1775 </div> 1776 </div> 1777 <div class="AppFeedback AppSocial mb-md-3"> 1778 1779<fieldset 1780 class="FeedbackQuestion feedback-was-this-helpful mt-4" 1781 aria-labelledby="FeedbackQuestion-label" 1782> 1783 <div class="FeedbackQuestion-label" id="FeedbackQuestion-label">Was this information helpful?</div> 1784 <div class="FeedbackQuestion-answers"> 1785 <button type="button" class="Button Button--ghost Button--small" value="yes" name="answer">Yes</button> 1786 <button type="button" class="Button Button--ghost Button--small" value="no" name="answer">No</button> 1787 </div> 1788</fieldset> 1789 </div> 1790 </div> 1791 </div> 1792 </div> 1793</main> 1794 1795 <footer id="SiteFooter"> 1796 1797<div class="AppFooter theme--darkBlue is-flush"> 1798 1799 <div class="AppFooter-container"> 1800 1801 <div class="AppFooterLinks" id="site-footer-content"> 1802 <nav class="AppFooter-navigation" aria-label="Footer"> 1803 <div class="AppFooter-navigation-menus"> 1804 <ul class="List"> 1805 <li class="List-item"> 1806 <a class="List-link List-link-title" href="https://www.hunterwater.com.au/accounts-and-billing" data-kt="footer-links-1-0">Accounts and billing</a> 1807 </li> 1808 <li class="List-item"> 1809 <a class="List-link" href="https://www.hunterwater.com.au/accounts-and-billing/my-account" data-kt="footer-links-1-1">My account</a> 1810 </li> 1811 <li class="List-item"> 1812 <a class="List-link" href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill" data-kt="footer-links-1-2">
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data-kt="footer-links-3-4">Schools and resources</a> 1866 </li> 1867 <li class="List-item"> 1868 <a class="List-link" href="https://www.hunterwater.com.au/about/publications" data-kt="footer-links-3-5">Publications</a> 1869 </li> 1870 </ul> 1871 </div> 1872 </nav> 1873 </div> 1874 </div> 1875 1876 1877 1878 <div class="AcknowledgementOfCountry"> 1879 <picture> 1880 <source media="(width < 575px)" srcset="https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=180&ixlib=php-4.1.0&q=50&w=240 240w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=360&ixlib=php-4.1.0&q=50&w=480 480w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=540&ixlib=php-4.1.0&q=50&w=720 720w"> 1881 <source media="(width >= 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src="https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=252&ixlib=php-4.1.0&q=50&w=1680" srcset="https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=108&ixlib=php-4.1.0&q=50&w=720 720w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=144&ixlib=php-4.1.0&q=50&w=960 960w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=180&ixlib=php-4.1.0&q=50&w=1200 1200w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=216&ixlib=php-4.1.0&q=50&w=1440 1440w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=252&ixlib=php-4.1.0&q=50&w=1680 1680w" width="1680" height="252" alt="" sizes="100vw" loading="lazy" role="presentation"> 1883 </picture> 1884 1885 <div class="AcknowledgementOfCountry-text"> 1886 We acknowledge the Traditional Custodians of the land on which we operate and recognise their continuing connection to land, waters and culture.<br /> 1887We pay our respects to their Elders past, present and emerging. 1888 </div> 1889 </div> 1890 1891 <div class="AppFooter-container"> 1892 <div class="AppFooter-meta"> 1893 <div class="Flag"> 1894 <a href="https://www.hunterwater.com.au/" 1895 aria-label="Hunter Water home" 1896 class="AppFooter-meta-logo Flag-icon" 1897 > 1898 <svg 1899 xmlns="http://www.w3.org/2000/svg" 1900 viewBox="0 0 90 90" 1901 width="80" 1902 height="80" 1903 class="Logo Logo--inverted " 1904> 1905 <path 1906 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