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442My Account help guide</a></div> 443 </div> 444 </div> 445 446 447 </div> 448 <!-- Column --> 449 <div class="SiteNavigation-column"> 450 451 <div class="SiteNavigation-level2List"> 452 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying">Get help paying</a></div> 453 <div class="SiteNavigation-level3List"> 454 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/smaller-regular-payments">Easy Pay - smaller, regular payments</a></div> 455 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/payment-extension">Payment extension</a></div> 456 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/personalised-support">Personalised support</a></div> 457 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/fvsupport">Family violence support</a></div> 458 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/pension-rebate">Pension rebate</a></div> 459 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/get-help-paying/concessions-for-medical-conditions">Concessions for medical conditions</a></div> 460 </div> 461 </div> 462 463 </div> 464 <!-- Column --> 465 <div class="SiteNavigation-column"> 466 467 <div class="SiteNavigation-level2List"> 468 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account">Manage your account</a></div> 469 <div class="SiteNavigation-level3List"> 470 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/updating-your-personal-details">Updating your personal details</a></div> 471 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/account-balance">Account balance</a></div> 472 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/request-a-refund">Refunds</a></div> 473 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/submit-a-meter-reading">Submit a meter reading</a></div> 474 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/managing-agent-and-real-estate-requests">Managing agent and real estate requests</a></div> 475 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/authorised-representatives">Authorised representatives</a></div> 476 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/service-delivery-rebates">Service delivery rebates</a></div> 477 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/manage-your-account/protecting-your-information">Protecting your information</a></div> 478 </div> 479 </div> 480 481 </div> 482 <!-- Column --> 483 <div class="SiteNavigation-column"> 484 485 <div class="SiteNavigation-level2List"> 486 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property">Buying and selling a property</a></div> 487 <div class="SiteNavigation-level3List"> 488 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/solicitors-and-conveyancing">Solicitors and conveyancing</a></div> 489 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/buying-a-property">Buying a property</a></div> 490 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/selling-a-property">Selling a property</a></div> 491 <div class="SiteNavigation-level3Item"><a href="https://www.hunterwater.com.au/accounts-and-billing/buying-and-selling-a-property/agents-landlords-and-tenants">Agents, landlords and tenants</a></div> 492 </div> 493 </div> 494 495 </div> 496 </div> 497 </div> 498 </div> 499 </li> 500 <li class="SiteNavigation-level1Item"> 501 <button class="SiteNavigation-level1ItemButton" popovertarget="SiteNavigation-dropdown-3326352">
502 <span class="SiteNavigation-level1ItemButtonLabel">Business</span> 503 <span class="SiteNavigation-level1ItemButtonIcon"></span> 504 </button> 505 <div class="SiteNavigation-dropdown" popover id="SiteNavigation-dropdown-3326352"> 506 <div class="SiteNavigation-dropdownHeader"> 507 <button class="SiteNavigation-level1HeaderClose" 508 popovertarget="SiteNavigation-dropdown-3326352" 509 popovertargetaction="hide" 510 > 511 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 640"><!--!Font Awesome Pro 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license (Commercial License) Copyright 2025 Fonticons, Inc.--><path d="M71 303C61.6 312.4 61.6 327.6 71 336.9L239 505C248.4 514.4 263.6 514.4 272.9 505C282.2 495.6 282.3 480.4 272.9 471.1L145.9 344L552 344C565.3 344 576 333.3 576 320C576 306.7 565.3 296 552 296L145.9 296L273 169C282.4 159.6 282.4 144.4 273 135.1C263.6 125.8 248.4 125.7 239.1 135.1L71 303z"/></svg> 512 <span 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525 href="https://www.hunterwater.com.au/business" 526 >Business</a> 527 </h2> 528 529 <div class="SiteNavigation-dropdownBodyGrid"> 530 <!-- Column --> 531 <div class="SiteNavigation-column"> 532 <div class="SiteNavigation-level2List"> 533 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/business/best-practice-guidelines">Best practice guidelines</a></div> 534 </div> 535 <div class="SiteNavigation-level2List"> 536 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/business/business-pricing-fees-and-charges">Business pricing, fees and charges</a></div> 537 </div> 538 539 540 </div> 541 <!-- Column --> 542 <div class="SiteNavigation-column"> 543 544 <div class="SiteNavigation-level2List"> 545 <div class="SiteNavigation-level2Item"><a href="https://www.hunterwater.com.au/building-and-developing/plumbers/trade-waste">Trade waste</a></div> 546 <div class="SiteNavigation-level3List"> 547 <div class="SiteNavigation-level3Item"><a 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You can also check if there's a planned outage scheduled.</p> 1136 </div> 1137 1138 1139 1140<div class="iFrame iFrame-map"> 1141 <iframe sandbox="allow-same-origin allow-scripts allow-popups" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" title="HWC Water Outages/Faults" 1142 src="https://experience.arcgis.com/experience/d1333b638c6c42e6b2bc18ddc90ef6d4"> 1143 <p>Error loading content</p> 1144 </iframe> 1145</div> 1146<ul class="FaultIcons"> 1147 <li> 1148 <img src="https://hunter-water.imgix.net/assets/src/uploads/images/Outages-map-location-marker-orange.png" alt=""> 1149 <div><strong>Fault reported</strong> <span>Water supply issue reported.</span></div> 1150 </li> 1151 <li> 1152 <img src="https://hunter-water.imgix.net/assets/src/uploads/images/Icons/Outages-map-location-marker-red.png" alt=""> 1153 <div><strong>Works in progress</strong> <span>Water outage in this area.</span></div> 1154 </li> 1155 <li> 1156 <img src="https://hunter-water.imgix.net/assets/src/uploads/images/Icons/Outages-map-location-marker-green_tick_001.png" alt=""> 1157 <div><strong>Completed works</strong> <span>Recently completed repairs.</span></div> 1158 </li> 1159 <li> 1160 <img src="https://hunter-water.imgix.net/assets/src/uploads/images/Icons/Outages-map-location-marker-blue.png" alt=""> 1161 <div><strong>Planned works</strong><span>Work planned in this area.</span></div> 1162 </li> 1163</ul> 1164 1165 1166 1167 1168 1169 1170 1171 1172 1173<div class="GridBlock GridBlock--oneColumn-xs GridBlock--twoColumns-sm GridBlock--twoColumns-md GridBlock--twoColumns-lg theme-lightBlueBackgroun
1173d"> 1174 1175 <div class="GridBlock-body"> 1176 1177 1178 1179 1180 1181<div class="CallToAction theme-normalCard CallToAction--leftAlignedTextIconOnLeft" data-widget="blockLink"> 1182 1183 1184 <div class="CallToAction-content CallToAction--buttonDisplay-NewLine"> 1185 <div class="CallToAction-body"> 1186 <h3 class="CallToAction-title"> 1187 No water and not on the map? 1188 </h3> 1189 1190 <div class="CallToAction-summary Copy"> 1191 <p>Call us now if you have no water, low water flow, or see water flooding the street.</p> 1192 </div> 1193 </div> 1194 1195 <div class="CallToAction-actions CallToAction-actions--inline"> 1196 1197 1198 1199<a class="Button Button--warning" href="tel:1300657000" title="No water and not on the map? - Emergency line" data-blockLink-target="mainLink"> 1200 1201 1202 <span class="Button-label"><span class="sr-only">No water and not on the map? - </span>Emergency line</span> 1203 1204 </a> 1205 1206 </div> 1207 </div> 1208</div> 1209 1210 1211 1212 1213 1214<div class="CallToAction theme-normalCard CallToAction--leftAlignedTextIconOnLeft" data-widget="blockLink"> 1215 1216 1217 <div class="CallToAction-content CallToAction--buttonDisplay-NewLine"> 1218 <div class="CallToAction-body"> 1219 <h3 class="CallToAction-title"> 1220 Report a minor leak 1221 </h3> 1222 1223 <div class="CallToAction-summary Copy"> 1224 <p>Leaks such as a small but steady flow of water, pooling water, damp ground or a leaking water meter.</p> 1225 </div> 1226 </div> 1227 1228 <div class="CallToAction-actions CallToAction-actions--inline"> 1229 1230 1231 1232<a class="Button Button--primary" href="https://www.hunterwater.com.au/water-and-environment/your-water-supply/report-a-water-leak" title="Report a minor leak - Report online" data-blockLink-target="mainLink"> 1233 1234 1235 <span class="Button-label"><span class="sr-only">Report a minor leak - </span>Report online</span> 1236 1237 </a> 1238 1239 </div> 1240 </div> 1241</div> 1242 </div> 1243 1244 </div> 1245 1246 1247 1248 1249<div class="RichText Copy "> 1250 <h2>Types of water outages</h2> 1251<p>Whilst we aim to provide a continuous, reliable water supply to our customers, there are times when the system is interrupted for emergency repairs, maintenance or new developments. There are two types of outages that occur:<br /></p> 1252 </div> 1253 1254 1255 1256 1257 1258 1259 1260 1261 1262<div class="GridBlock GridBlock--oneColumn-xs GridBlock--twoColumns-sm GridBlock--twoColumns-md GridBlock--twoColumns-lg theme-plain"> 1263 1264 <div class="GridBlock-body"> 1265 1266 1267 1268 1269 1270<div class="CallToAction theme-normalCard CallToAction--leftAlignedTextIconOnLeft" data-widget=""> 1271 1272 1273 <div class="CallToAction-content CallToAction--buttonDisplay-NewLine"> 1274 <div class="CallToAction-body"> 1275 <h3 class="CallToAction-title"> 1276 Faults 1277 </h3> 1278 1279 <div class="CallToAction-summary Copy"> 1280 <p>Sometimes there are unforeseen circumstances, such as a water main break or other system issue, that lead to a water outage. If this occurs, we place a notification on the map and provide an estimated repair time.</p> 1281 </div> 1282 </div> 1283 1284 </div> 1285</div> 1286 1287 1288 1289 1290 1291<div class="CallToAction theme-normalCard CallToAction--leftAlignedTextIconOnLeft" data-widget=""> 1292 1293 1294 <div class="CallToAction-content CallToAction--buttonDisplay-NewLine"> 1295 <div class="CallToAction-body"> 1296 <h3 class="CallToAction-title"> 1297 Planned works 1298 </h3> 1299 1300 <div class="CallToAction-summary Copy"> 1301 <p>Planned works accommodate maintenance and new developments. Domestic customers will receive a notice in their letterbox at least two days prior to the planned works, while commercial customers will receive it seven days prior to the planned works.</p> 1302 </div> 1303 </div> 1304 1305 </div> 1306</div> 1307 </div> 1308 1309 </div> 1310 1311 1312 1313 1314 1315 1316 1317<section class="NextStepsCards "> 1318 <div class="NextStepsCards-inner mx-auto max-w-6xl"> 1319 1320 <div class="NextStepsCards-grid GridBlock GridBlock--oneColumn-xs GridBlock--oneColumn-sm GridBlock--twoColumns-md GridBlock--twoColumns-lg theme-plain"> 1321 <div class="GridBlock-body"> 1322 1323 1324 1325 1326 1327<article class="NextStepsCard Card theme-normalCard" 1328 data-widget="blockLink" 1329> 1330 <div class="NextStepsCard-media"> 1331 <img class="lazyload" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27300%27%20style%3D%27background%3A%20rgb%28246%20250%20252%29%27%20%2F%3E" width="400" height="300" data-srcset="https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=225&ixlib=php-4.1.0&q=60&w=300 300w, https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=450&ixlib=php-4.1.0&q=60&w=600 600w, https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=675&ixlib=php-4.1.0&q=60&w=900 900w, https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=900&ixlib=php-4.1.0&q=60&w=1200 1200w, https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&ixlib=php-4.1.0&q=60&w=1500 1500w, https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1350&ixlib=php-4.1.0&q=60&w=1800 1800w, https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1575&ixlib=php-4.1.0&q=60&w=2100 2100w, https://hunter-water.imgix.net/assets/src/uploads/images/Dirty-water.PNG?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1800&ixlib=php-4.1.0&q=60&w=2400 2400w" sizes="auto" loading="lazy"> 1332 </div> 1333 <div class="NextStepsCard-body"> 1334 <h3 class="NextStepsCard-title"><a href="https://www.hunterwater.com.au/water-and-environment/your-water-supply/water-supply-problems/dirty-water-after-an-outage" data-blockLink-target="mainLink">Important information</a></h3> 1335 1336 <div class="NextStepsCard-summary Copy"> 1337 <h3>Before planned works</h3> 1338<p>
1338You may wish to store sufficient water in bottles for drinking and water in buckets for flushing toilets. You may also like to speak to your plumber about options to meet your needs.</p> 1339<h3>During faults and planned works</h3> 1340<p>Hot water systems should not be operated during water faults and should be turned off to avoid possible damage.</p> 1341<h3>After faults and planned water works</h3> 1342<p>On resumption of the water supply, before turning the hot water system back on, a hot water tap should be turned on to flush out any air pockets from the pipes. When a consistent flow has returned, the hot water system can be turned back on and normal use resumed.</p> 1343<h3>Dirty water after faults and planned works</h3> 1344<p>We advise that you visually check the water prior to use. If it appears to be discoloured we suggest you turn on a tap and let it run for a couple of minutes to clear your pipe work. If it doesn't clear learn what to do.</p> 1345 </div> 1346 1347 </div> 1348</article> 1349 1350 1351 1352 1353 1354<article class="NextStepsCard Card theme-normalCard" 1355 data-widget="blockLink" 1356> 1357 <div class="NextStepsCard-media"> 1358 <img class="lazyload" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27400%27%20height%3D%27300%27%20style%3D%27background%3A%20rgb%28246%20250%20252%29%27%20%2F%3E" width="400" height="300" data-srcset="https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=225&ixlib=php-4.1.0&q=60&w=300 300w, https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=450&ixlib=php-4.1.0&q=60&w=600 600w, https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=675&ixlib=php-4.1.0&q=60&w=900 900w, https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=900&ixlib=php-4.1.0&q=60&w=1200 1200w, https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1125&ixlib=php-4.1.0&q=60&w=1500 1500w, https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1350&ixlib=php-4.1.0&q=60&w=1800 1800w, https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1575&ixlib=php-4.1.0&q=60&w=2100 2100w, https://hunter-water.imgix.net/assets/src/uploads/images/Watering_Commercial_001.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=1800&ixlib=php-4.1.0&q=60&w=2400 2400w" sizes="auto" loading="lazy"> 1359 </div> 1360 <div class="NextStepsCard-body"> 1361 <h3 class="NextStepsCard-title"><a href="https://www.hunterwater.com.au/about/publications/reports-and-publications/customer-contract" data-blockLink-target="mainLink">Options for businesses to prepare for planned works</a></h3> 1362 1363 <div class="NextStepsCard-summary Copy"> 1364 <p>If you manage a business from your property and require a continuous water supply, it is recommended that you consider some of the following options:</p> 1365<ul><li>Maintain a supply of stored tap water on your premises</li><li>Maintain a supply of bottled water on your premises</li><li>Install a water storage tank</li><li>Hire a portable toilet for the outage period</li><li>Contact a water cartage business to maintain supply</li><li>Having the name and contact details for a cartage business on hand is recommended</li><li>Please note that if required for drinking purposes, the water cartage firm must now meet requirements under the Public Health Act. </li></ul><p>For further information relating to the terms under which Hunter Water provide water supply please refer to our Customer Contract</p> 1366 </div> 1367 1368 </div> 1369</article> 1370 </div> 1371 </div> 1372 1373 </div> 1374</section> 1375</div> 1376 </div> 1377 </div> 1378 </div> 1379 <div class="AppFeedback AppSocial mb-md-3"> 1380 1381<fieldset 1382 class="FeedbackQuestion feedback-was-this-helpful mt-4" 1383 aria-labelledby="FeedbackQuestion-label" 1384> 1385 <div class="FeedbackQuestion-label" id="FeedbackQuestion-label">Was this information helpful?</div> 1386 <div class="FeedbackQuestion-answers"> 1387 <button type="button" class="Button Button--ghost Button--small" value="yes" name="answer">Yes</button> 1388 <button type="button" class="Button Button--ghost Button--small" value="no" name="answer">No</button> 1389 </div> 1390</fieldset> 1391 </div> 1392 </div> 1393 </div> 1394 </div> 1395</main> 1396 1397 <footer id="SiteFooter"> 1398 1399<div class="AppFooter theme--darkBlue is-flush"> 1400 1401 <div class="AppFooter-container"> 1402 1403 <div class="AppFooterLinks" id="site-footer-content"> 1404 <nav class="AppFooter-navigation" aria-label="Footer"> 1405 <div class="AppFooter-navigation-menus"> 1406 <ul class="List"> 1407 <li class="List-item"> 1408 <a class="List-link List-link-title" href="https://www.hunterwater.com.au/accounts-and-billing" data-kt="footer-links-1-0">Accounts and billing</a> 1409 </li> 1410 <li class="List-item"> 1411 <a class="List-link" href="https://www.hunterwater.com.au/accounts-and-billing/my-account" data-kt="footer-links-1-1">My account</a> 1412 </li> 1413 <li class="List-item"> 1414 <a class="List-link" href="https://www.hunterwater.com.au/accounts-and-billing/pay-your-bill" data-kt="footer-links-1-2">
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src="https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=252&ixlib=php-4.1.0&q=50&w=1680" srcset="https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=108&ixlib=php-4.1.0&q=50&w=720 720w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=144&ixlib=php-4.1.0&q=50&w=960 960w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=180&ixlib=php-4.1.0&q=50&w=1200 1200w, https://hunter-water.imgix.net/assets/src/uploads/images/Mariin-Kaling-All-for-Water.jpg?auto=format%2Ccompress&cs=srgb&fit=crop&fp-x=0.5&fp-y=0.5&h=216&ixlib=php-4.1.0&q=50&w=1440 1440w, 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