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320px){.css-1rp4r1h{padding-left:24px;padding-right:24px;}}@media (min-width: 568px){.css-1rp4r1h{padding-left:32px;padding-right:32px;}}@media (min-width: 768px){.css-1rp4r1h{padding-left:24px;padding-right:24px;min-height:124px;max-width:550px;max-height:172px;}}@media (min-width: 1240px){.css-1rp4r1h{min-height:122px;min-height:124px;max-width:588px;max-height:172px;}}</style><div class="ghc-article-card css-1rp4r1h en9dxw82"><style data-emotion="css zfpsak">.css-zfpsak{margin:0;margin-bottom:4px;font-family:var(--ghc-primary-font-family),sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-style:normal;font-weight:600;font-size:20px;line-height:24px;text-overflow:ellipsis;overflow:hidden;max-height:calc( 13 2 * 24px 14 );overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;font-family:var(--ghc-primary-font-family),sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-style:normal;font-weight:normal;font-size:16px;line-height:24px;font-weight:600;}@media (min-width: 768px){.css-zfpsak{max-height:calc( 15 1 * 24px 16 );overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:1;line-clamp:1;-webkit-box-orient:vertical;}}@media (min-width: 1240px){.css-zfpsak{max-height:calc( 17 2 * 24px 18 );overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;}}</style><h4 class="css-zfpsak en9dxw81">Guarantee Policy</h4><style data-emotion="css mnj2g5">.css-mnj2g5{margin:0;font-family:var(--ghc-primary-font-family),sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-style:normal;font-weight:normal;font-size:16px;line-height:24px;color:#6A6A6A;overflow:hidden;max-height:calc( 19 6 * 24px 20 );overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:6;line-clamp:6;-webkit-box-orient:vertical;}@media (min-width: 768px){.css-mnj2g5{max-height:calc( 21 4 * 24px 22 );overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:4;line-clamp:4;-webkit-box-orient:vertical;}}@media (min-width: 1240px){.css-mnj2g5{max-height:calc( 23 3 * 24px 24 );overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:3;line-clamp:3;-webkit-box-orient:vertical;}}</style><p class="css-mnj2g5 en9dxw80">At Sekonda, we take pride in the quality and craftsmanship of our watches. Each watch is made to a high standard and comes with a two-year guarantee against manufacturing faults. This guarantee operates alongside your statutory rights under UK consum</p></div></a>
24<a aria-label="How long is my Sekonda watch guaranteed for?" class="css-13g87sg e1io9aiy0" href="/en-GB/how-long-is-my-sekonda-watch-guaranteed-for-1774906"><div class="ghc-article-card css-1rp4r1h en9dxw82"><h4 class="css-zfpsak en9dxw81">How long is my Sekonda watch guaranteed for?</h4><p class="css-mnj2g5 en9dxw80">At Sekonda we care about you getting the most out of your watch, thatâs why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local Timpsons, H. Samuel or Watch Lab who will be abl</p></div></a><a aria-label="Is the Sekonda watch battery, strap and bracelet covered by the guarantee?" class="css-13g87sg e1io9aiy0" href="/en-GB/is-the-sekonda-watch-battery-strap-and-bracelet-covered-by-the-guarantee-1781296"><div class="ghc-article-card css-1rp4r1h en9dxw82"><h4 class="css-zfpsak en9dxw81">Is the Sekonda watch battery, strap and bracelet covered by the guarantee?</h4><p class="css-mnj2g5 en9dxw80">The Sekonda guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.</p></div></a><a aria-label="When will I receive my replacement watch?" class="css-13g87sg e1io9aiy0" href="/en-GB/when-will-i-receive-my-replacement-watch-2119037"><div class="ghc-article-card css-1rp4r1h en9dxw82"><h4 class="css-zfpsak en9dxw81">When will I receive my replacement watch?</h4><p class="css-mnj2g5 en9dxw80">Please allow up to 14 working days from when we received your parcel back at our warehouse to receive your replacement. During busy periods waits may be longer and we apologise for any delays. If you would like to know the status of your replacement,</p></div></a><a aria-label="I've submitted a Guarantee Claim â how long will it take?" class="css-13g87sg e1io9aiy0" href="/en-GB/ive-submitted-a-guarantee-claim-%E2%80%93-how-long-will-it-take-2196979"><div class="ghc-article-card css-1rp4r1h en9dxw82"><h4 class="css-zfpsak en9dxw81">I've submitted a Guarantee Claim â how long will it take?</h4><p class="css-mnj2g5 en9dxw80">We aim to respond to your Guarantee Claim submission within 2-3 working days. If your guarantee claim has been successful, you will need to follow the instructions provided on our approval email taking into account the 'Return Guidance' section. Once</p></div></a><a aria-label="How to make a claim against your guarantee" class="css-13g87sg e1io9aiy0" href="/en-GB/how-to-make-a-claim-against-your-guarantee-1806853"><div class="ghc-article-card css-1rp4r1h en9dxw82"><h4 class="css-zfpsak en9dxw81">How to make a claim against your guarantee</h4><p class="css-mnj2g5 en9dxw80">If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. Once submitted, our team will review your claim in line with our guarantee terms and determine whether a replacement can be issu</p></div></a></div></section></div></main></div></div><style data-emotion="css 16h62gr">.css-16h62gr{background-color:#161616;}</style><footer class="css-16h62gr e1n9g1ea11"><style data-emotion="css 1crrt87">.css-1crrt87{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;padding:24px 0px;-webkit-align-items:stretch;-webkit-box-align:stretch;-ms-flex-align:stretch;align-items:stretch;margin-right:16px;margin-left:16px;}@media (min-width: 1240px){.css-1crrt87{display:grid;grid-template-columns:auto;grid-template-rows:auto;}}@media (min-width: 568px){.css-1crrt87{margin-right:28px;margin-left:28px;}}@media (min-width: 768px){.css-1crrt87{margin-right:40px;margin-left:40px;}}@media (min-width: 1240px){.css-1crrt87{margin-left:0;margin-right:0;}}@media (min-width: 1240px){.css-1crrt87{margin-right:auto;margin-left:auto;width:100%;max-width:1200px;}}</style><div data-testid="footer" class="ghc-footer e7zpaoq2 css-1crrt87 e1n9g1ea10"><style data-emotion="css 13a13c9">.css-13a13c9{margin-bottom:40px;}@media (min-width: 1240px){.css-13a13c9{grid-area:1/1;z-index:0;margin-bottom:0;}}</style><div class="css-13a13c9 e1n9g1ea9"><style data-emotion="css 1xq1hqb">.css-1xq1hqb{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;-webkit-box-pack:center;-ms-flex-pack:center;
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24<script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"headerNavigationItems":[{"title":"Shop","url":"https://www.sekonda.com/"},{"title":"Returns","url":"https://support.sekonda.com/en-GB/how-do-i-make-a-return-1774893"},{"title":"Track An Order","url":"https://support.sekonda.com/en-GB/how-do-i-track-my-order-1774885"}],"footerNavigationItems":[],"socialLinks":[{"network":"instagram","url":"https://www.instagram.com/sekondawatches/?hl=en"},{"network":"facebook","url":"https://www.facebook.com/SekondaWatches/"}],"activeLocale":"en-GB","availableLocales":["en-GB"],"helpCenterName":"Sekonda","contactInfo":{"email":{"enabled":false,"description":"We aim to respond within 3 working days.\n\nOpening times:\nMonday 08:45 - 16:45 BST\nTuesday 08:45 - 16:45 BST\nWednesday 08:45 - 16:45 BST\nThursday 08:45 - 16:45 BST\nFriday 08:00 - 15:30 BST","email":""},"phone":{"enabled":false,"description":"Call Us","phoneNumbers":[{"reference":"","phoneNumber":"+441162882500","formattedPhoneNumber":"+44 116 288 2500"}]},"chat":{"enabled":false,"description":"Chat To Us"}},"chatAppKey":"01JX0ANM7RCAG60YAM1SEN76KG","logoHyperlink":"https://www.sekonda.com","brandLogoImageSrc":"https://attachments.gorgias.help/r1WE86rbpV16J4Mv/hc/Aa90l7EPLA2JWorj/2026092113-ad6650fd-3304-4b4b-becc-544b3b6aafae-sekonda_logo_yellow.png","helpCenter":{"id":81604,"uid":"8hmfhpvj","name":"Sekonda","accountId":156345,"integrationId":18372,"domain":"support.sekonda.com","defaultLocale":"en-GB","supportedLocales":["en-GB"],"faviconURL":"https://attachments.gorgias.help/r1WE86rbpV16J4Mv/hc/Aa90l7EPLA2JWorj/2025060612-72710d7b-28e4-4b47-b903-24298f8f31b1-sekonda%20icon_square.png","brandLogoURL":"https://attachments.gorgias.help/r1WE86rbpV16J4Mv/hc/Aa90l7EPLA2JWorj/2026092113-4ace5ecb-8c84-410c-bdba-61fb83839383-sekonda_logo_yellow.png","brandLogoLightURL":"https://attachments.gorgias.help/r1WE86rbpV16J4Mv/hc/Aa90l7EPLA2JWorj/2026092113-ad6650fd-3304-4b4b-becc-544b3b6aafae-sekonda_logo_yellow.png","primaryColor":"#EDC409","primaryFontFamily":"Inter","theme":"dark","searchEnabled":true,"poweredByEnabled":false,"gaid":"G-319730714","layout":"default","automationSettingsId":35423,"algoliaApiKey":"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","algoliaAppId":"LO28MF0H5E","algoliaIndexName":"entities-v2","shopName":null,"shopIntegrationId":null,"shopIntegration":null,"selfServeEnabled":true,"deactivated":false,"allSubjectLines":{"en-GB":{"allowOther":true,"options":["Order status","Delivery Issue ","Discount Issue ","Payment Issue","Product question","Return Issue","Feedback "]}},"contactFormEmailIntegrationId":18373,"isContactFormCardEnabled":false,"translation":{"chatAppKey":"01JX0ANM7RCAG60YAM1SEN76KG","contactInfo":{"email":{"enabled":false,"description":"We aim to respond within 3 working days.\n\nOpening times:\nMonday 08:45 - 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24ontent":"Sorry about that. Please make sure youâve \u003cstrong\u003e[created your account]\u003c/strong\u003e and then \u003cstrong\u003e[activate your account]\u003c/strong\u003e to log in to the new site. You should have gotten an email from us to activate the account. \u003cbr\u003eNeed to resend the email? Click here: \u003cbr\u003e\u003cstrong\u003e[Link to resend email]\u003c/strong\u003e","articleTemplateLoginIssueExcerpt":"Learn how to log into your account.","articleTemplateLoginIssueTitle":"I'm having trouble logging in","articleTemplateMissingDeliveryContent":"If no one was home at the time of delivery, the carrier will leave the package in a safe location. \u003cbr\u003eBe sure to check around your home and with neighbors/building management who may have collected the package for you.\u003cbr\u003eAlso, please double-check the shipping address of your order to ensure itâs headed to the right location. \u003cbr\u003eOn some occasions, packages may be marked as delivered but take additional time to arrive.\u003cbr\u003eIf you still are unable to locate the package, please reach out to the carrier. \u003cbr\u003eIf you need additional assistance, please \u003cbr\u003e\u003ca href=\"https://www.loveinfaith.life/pages/contact-us\"\u003er\u003c/a\u003eeport your order issue in our \u003cstrong\u003e[Order Management portal]\u003c/strong\u003e for further assistance.","articleTemplateMissingDeliveryExcerpt":"Learn what to do if your package is missing after being marked delivered.","articleTemplateMissingDeliveryTitle":"My order was marked delivered but itâs not here!","articleTemplatePackageLostOrDamagedContent":"\u003ch3\u003e\u003cb\u003eLost packages\u003c/b\u003e\u003c/h3\u003e\\n\u003cp\u003eAt \u003cb\u003e[your brand name]\u003c/b\u003e, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on \u003cb\u003e[email or phone number]\u003c/b\u003e with your order number and all relevant details.\u003c/p\u003e\\n\u003cbr/\u003e\\n\u003ch3\u003e\u003cb\u003eDamaged packages\u003c/b\u003e\u003c/h3\u003e\\n\u003cp\u003eWe understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team on \u003cb\u003e[email or phone #]\u003c/b\u003e within \u003cb\u003e[x hours]\u003c/b\u003e of receiving your order and include photos of the damaged items or package.\u003c/p\u003e\\n\u003cp\u003eWe will review the documentation provided and arrange a replacement or refund if appropriate.\u003c/p\u003e","articleTemplatePackageLostOrDamagedExcerpt":"\u003cp\u003eAt \u003cb\u003e[your brand name]\u003c/b\u003e, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on \u003cb\u003e[email or phone number]\u003c/b\u003e with your order number and all relevant details.\u003c/p\u003e","articleTemplatePackageLostOrDamagedTitle":"What happens if my package is lost or arrives in a damaged state?","articleTemplateRefundPolicyContent":"Our return policy allows returns or exchanges for \u003cstrong\u003e[condition of product (e.g. unopened)]\u003c/strong\u003e products purchased in the last \u003cstrong\u003e[##]\u003c/strong\u003e days. \u003cbr\u003ePlease note that \u003cbr\u003e\u003cstrong\u003e[perishable / discounted / limited edition] \u003c/strong\u003eitems are not eligible for return.\u003cbr\u003eYou can expect your return to be processed within \u003cbr\u003e\u003cstrong\u003e[XX]\u003c/strong\u003e business days or less of our returns department receiving it.\u003cbr\u003eIf you'd like to start a return, please visit our Return Portal [\u003cbr\u003e\u003cstrong\u003elink to return portal]\u003c/strong\u003e.\u0026nbsp;","articleTemplateRefundPolicyExcerpt":"Learn when we do (and donât) allow returns.","articleTemplateRefundPolicyTitle":"Whatâs your return policy?","articleTemplateRefundTimingContent":"Once your return has been received and processed, you will be notified via email when the refund has been issued. \u003cbr\u003ePlease allow \u003cbr\u003e\u003cstrong\u003e[##] \u003c/strong\u003ebusiness days for the refund to reflect in your account.","articleTemplateRefundTimingExcerpt":"Learn how long refunds take to process.","articleTemplateRefundTimingTitle":"When will I get my refund?","articleTemplateRefundsOrExchangesContent":"\u003cp\u003e\u003cb\u003e[âYesâ answer]\u003c/b\u003e\u003c/p\u003e\\n\u003cp\u003eYes, we offer refunds and exchanges within \u003cb\u003e[# of days]\u003c/b\u003e days of purchase. To be eligible for a refund or exch
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24,"articles":[{"id":"1781298","title":"What should I do if my product has just arrived and it isn't working?","excerpt":"If your watch has arrived and has a stopper attached to the crown of the watch, simply remove it to get the hands moving. If your watch does not have a battery stopper and you are still experiencing issues, please contact our customer service team by","link":{"href":"/what-should-i-do-if-my-product-has-just-arrived-and-it-isnt-working-1781298"}},{"id":"1781374","title":"The bracelet on my Sekonda watch is too large. How can I adjust it?","excerpt":"To adjust your Sekonda watch bracelet, please follow the steps below:. Determine Your Bracelet TypeDownload and print the Sekonda Bracelet Gauge shown below to identify the type of bracelet on your watch (e.g. Sliding Clasp, Adjustable Clasp, or Link","link":{"href":"/the-bracelet-on-my-sekonda-watch-is-too-large-how-can-i-adjust-it-1781374"}},{"id":"1988845","title":"The bracelet on my Sekonda watch is too small. How can I adjust it?","excerpt":"Unfortunately, weâre unable to supply additional bracelet links.If your watch feels too small, we recommend visiting your local Timpsons, Watch Lab or H. Samuel, who will be able to source compatible links and carry out the adjustment for you.","link":{"href":"/the-bracelet-on-my-sekonda-watch-is-too-small-how-can-i-adjust-it-1988845"}},{"id":"1781394","title":"How do I know if my Sekonda watch is water resistant?","excerpt":"If your Sekonda watch is water resistant, it will be clearly marked with either the words âWater Resistantâ or a specific water pressure rating (e.g. 30m, 50m, 100m, or 200m) on the dial and/or case back. Please note that buttons and crowns must not","link":{"href":"/how-do-i-know-if-my-sekonda-watch-is-water-resistant-1781394"}},{"id":"1781425","title":"How can I identify my Sekonda watch?","excerpt":"Most recent Sekonda watches feature a four or five-digit model number engraved on the case back, typically located near the bottom. As a general guide:. Menâs watches usually have model numbers starting with a 1 or 3. Womenâs watches typically begin","link":{"href":"/how-can-i-identify-my-sekonda-watch-1781425"}},{"id":"1781451","title":"Where can I find my instructions manual?","excerpt":"You will be able to download your instructions manual by clicking here. Simply enter your model number (4-5 digit number on the case back) and download the PDF document. Please enter only numbers, do not enter any letters before or after the model nu","link":{"href":"/where-can-i-find-my-instructions-manual-1781451"}},{"id":"2024252","title":"How to wear your watch correctly","excerpt":"","link":{"href":"/how-to-wear-your-watch-correctly-2024252"}},{"id":"2553078","title":"Can I purchase replacement straps for my Sekonda watch?","excerpt":"We offer a variety of replacement straps for Sekonda watches on our website. You will be able to access this page by clicking here. You will need to check the the strap width of your watch before ordering a replacement strap as this is very important","link":{"href":"/can-i-purchase-replacement-straps-for-my-sekonda-watch-2553078"}}],"children":[]},{"id":"323069","title":"Instruction Manuals","link":{"href":"/articles/instruction-manuals-323069"},"articles":[{"id":"2523713","title":"How to access your instruction manual","excerpt":"If youâd like more information about how your watch works, you can access our instructions portal by clicking here. To get started:. Locate the model number on the back of your watch: this will be a 4â5 digit code. Enter this number into the portal s","link":{"href":"/how-to-access-your-instruction-manual-2523713"}}],"children":[]},{"id":"303012","title":"Bracelet Resizing","link":{"href":"/articles/bracelet-resizing-303012"},"articles":[{"id":"2166205","title":"How to adjust a folding clasp","excerpt":"Watch our quick step-by-step guide to learn how to safely adjust a folding clasp for a perfect fit. Click the video below to get started:. If you are struggling to adjust your watch, we recommend visiting your local Timpson, H. Samuel or Watch Lab st","link":{"href":"/how-to-adjust-a-folding-clasp-2166205"}},{"id":"2166167","title":"How to adjust a sliding clasp","excerpt":"Watch our quick step-by-step guide to learn how to safely adjust a sliding clasp for a perfect fit. Click the video below to get started:. If you are struggling to adjust your watch, we recommend visiting your local Timpson, H. Samuel or Watch Lab st","link":{"href":"/how-to-adjust-a-sliding-clasp-2166167"}},{"id":"2166173","title":"How to adjust a removable link clasp","excerpt":"Watch our quick step-by-step guide to learn how to safely adjust a removable link clasp for a perfect fit. Click the video below to get started:. If you are struggling to adjust your watch, we recommend visiting your local Timpson, H. Samuel or Watch","link":{"href":"/how-to-adjust-a-removable-link-clasp-2166173"}},{"id":"2166178","title":"How to adjust a slide through clasp","excerpt":"Watch our quick step-by-step guide to learn how to safely adjust a slide through clasp for a perfect fit. Click the video below to get started:","link":{"href":"/how-to-adjust-a-slide-through-clasp-2166178"}},{"id":"2552891","title":"What are the standard wrist lengths for Sekonda's strapped watches?","excerpt":"Our Sekonda strapped watches come with standard sizing. For ladies, the minimal functional length is 145mm, and the maximum is 185mm. For men, the minimal functional length is 165mm, and the maximum is 205mm. Bracelet style watches allow for adding o","link":{"href":"/what-are-the-standard-wrist-lengths-for-sekondas-strapped-watches-2552891"}}],"children":[]},{"id":"282019","title":"Returns \u0026 Refunds","link":{"href":"/articles/returns-and-refunds-282019"}
24,"articles":[{"id":"1774851","title":"Do you offer exchanges?","excerpt":"Unfortunately, we are unable to offer exchanges of any kind. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately by clicking here. We will review the situation and str","link":{"href":"/do-you-offer-exchanges-1774851"}},{"id":"1774893","title":"How do I make a return?","excerpt":"Returns are completely free but must be initiated within 28 days of receiving your order. To be eligible, items may be tried on or lightly worn, but must be returned in the condition they were received or in a clean, undamaged, and resalable conditio","link":{"href":"/how-do-i-make-a-return-1774893"}},{"id":"1774895","title":"What is your returns policy?","excerpt":"Returns are completely free but must be initiated within 28 days of receiving your order. Under the Consumer Contracts Regulations, customers are entitled to inspect and handle items to determine suitability - similar to how they might do so in a phy","link":{"href":"/what-is-your-returns-policy-1774895"}},{"id":"1774905","title":"When will I get my refund?","excerpt":"Once your return is received and processed, weâll send you a confirmation email. Refunds can take up to 14 working days to appear in your account, depending on your bank or payment provider. If you havenât received your refund after this time, please","link":{"href":"/when-will-i-get-my-refund-1774905"}},{"id":"1831585","title":"Trying to return a Sekonda product purchased from one of our official retailers?","excerpt":"Looking for a Replacement?. Looking for a Refund?. Unfortunately, we are unable to process refunds for items purchased from third-party retailers. Please return the item to the original place of purchase. Sadly, as your payment was taken by the retai","link":{"href":"/trying-to-return-a-sekonda-product-purchased-from-one-of-our-official-retailers-1831585"}},{"id":"2025163","title":"When will my replacement item be sent?","excerpt":"As soon as we receive the incorrect item. We cover the cost of return postage. If you need the item sooner, please contact us to arrange a cross-dispatch (replacement sent now, conditional upon return arriving) subject to availability.","link":{"href":"/when-will-my-replacement-item-be-sent-2025163"}}],"children":[]},{"id":"282016","title":"Order Cancellation \u0026 Amendments","link":{"href":"/articles/order-cancellation-and-amendments-282016"},"articles":[{"id":"1774815","title":"What is your cancellation policy?","excerpt":"Unfortunately, we cannot offer cancellations or amendments once your Sekonda order has been placed. If you have already received an order confirmation email, it will be impossible to cancel your order. However, you can always request a return via our","link":{"href":"/what-is-your-cancellation-policy-1774815"}},{"id":"1774816","title":"Can I edit or add anything to my order?","excerpt":"Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our Customer Service Team immediately after placing your order.","link":{"href":"/can-i-edit-or-add-anything-to-my-order-1774816"}}],"children":[]},{"id":"282942","title":"Smart Watch FAQ's","link":{"href":"/articles/smart-watch-faqs-282942"},"articles":[],"children":[{"id":"282944","title":"Active, Active Plus, Motion, Motion Plus, Track, Connect.","link":{"href":"/articles/active-active-plus-motion-motion-plus-track-connect-282944"},"articles":[{"id":"1788487","title":"Having issues with your smart watch? Have you tried?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1788487"}},{"id":"1788622","title":"Charging advice","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a","link":{"href":"/charging-advice-1788622"}}
24,{"id":"1788623","title":"What is the battery life?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affec","link":{"href":"/what-is-the-battery-life-1788623"}},{"id":"1788629","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attemptin","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1788629"}},{"id":"1788669","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected,","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1788669"}},{"id":"1788726","title":"Cannot create an account?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settin","link":{"href":"/cannot-create-an-account-1788726"}},{"id":"1788892","title":"How do I sync data with the app?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Ope","link":{"href":"/how-do-i-sync-data-with-the-app-1788892"}},{"id":"1788973","title":"Why is my smart watch not connecting to the Sekonda Smart app?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-smart-app-1788973"}},{"id":"1788978","title":"Why is the Sekonda Smart app crashing?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the app.If this doesnât work, please uninstall and redownload","link":{"href":"/why-is-the-sekonda-smart-app-crashing-1788978"}},{"id":"1788981","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1788981"}},{"id":"1788982","title":"How do I make my sleep data more accurate?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1788982"}},{"id":"1788985","title":"How do I change the language on my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch supports a selection of 9Â languages, which can be easily changed through the device settings. To update the language:. From the home screen on your sm","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1788985"}}
24,{"id":"1788986","title":"How do I update the time on my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart wat","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1788986"}},{"id":"1788987","title":"How do I amend how long the screen stays on for?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select â","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1788987"}},{"id":"1789007","title":"My app statistics won't update","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Se","link":{"href":"/my-app-statistics-wont-update-1789007"}},{"id":"1789009","title":"Are Sekonda smart watches waterproof?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The this smart watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is","link":{"href":"/are-sekonda-smart-watches-waterproof-1789009"}},{"id":"1789010","title":"Can I remove the screen protector on my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retai","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1789010"}},{"id":"1789012","title":"Why does the green light flash when I take of my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1789012"}},{"id":"1789015","title":"How many alarms can I set?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, ed","link":{"href":"/how-many-alarms-can-i-set-1789015"}},{"id":"1789041","title":"How do I set the weather location on my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1789041"}},{"id":"1789344","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 39005, 30009, 30010, 30","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1789344"}},{"id":"1789346","title":"Does the smart watch make notification sounds?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 390","link":{"href":"/does-the-smart-watch-make-notification-sounds-1789346"}}
24,{"id":"1789353","title":"How do I set my step goal on my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customi","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1789353"}},{"id":"1789360","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessin","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1789360"}},{"id":"1789363","title":"Can I make calls from my smart watch?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Unfortunately, the Active smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or rej","link":{"href":"/can-i-make-calls-from-my-smart-watch-1789363"}},{"id":"1789364","title":"Calories","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your dai","link":{"href":"/calories-1789364"}},{"id":"1789365","title":"Step/Distance","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, o","link":{"href":"/stepdistance-1789365"}},{"id":"1789358","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 1909","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1789358"}}],"children":[]},{"id":"282946","title":"Active Pro \u0026 Motion Pro","link":{"href":"/articles/active-pro-and-motion-pro-282946"},"articles":[{"id":"1807592","title":"Having issues with your smart watch? Have you tried?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:.","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1807592"}},{"id":"1807595","title":"How to update Daylight Saving Time (DST)?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. If your smart watch hasnât updated automatically following a Daylight Saving Time (DST) change, please follow these steps:. Connect your watch to the Sekonda Pro app. Wait 30 seconds to 1 minute â the app wil","link":{"href":"/how-to-update-daylight-saving-time-(dst)-1807595"}},{"id":"1807596","title":"Why canât I receive calls on my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Ensure the following:. Bluetooth is enabled and your watch is connected to your phone. The Sekonda Pro app has permission to access Bluetooth and Location Services. In the app, go to Profile â My Watch â Call","link":{"href":"/why-can%E2%80%99t-i-receive-calls-on-my-smart-watch-1807596"}},{"id":"1807601","title":"Why am I not receiving calendar or email reminders?","excerpt":"If you are not receiving calendar or email reminders, please try the following:. These alerts only support native (built-in) email and calendar apps. Enable notifications for these apps in your phoneâs settings. Make sure you've added the correct ema","link":{"href":"/why-am-i-not-receiving-calendar-or-email-reminders-1807601"}}
24,{"id":"1807605","title":"Why is my Bluetooth connection unstable or keeps disconnecting?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. If your Bluetooth is not connecting, please try the following:. Keep the watch and phone within 10 meters. Avoid signal-blocking obstacles like walls or metal. Restart Bluetooth on your phone and reconnect. K","link":{"href":"/why-is-my-bluetooth-connection-unstable-or-keeps-disconnecting-1807605"}},{"id":"1807691","title":"How do I pair my smart watch with the app?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. In order to connect your phone to the Active Pro smart watch, you will need to:. Download the Sekonda Pro app from the App Store or Google Play. Open the app and select Pair Device. Follow the in-app instruct","link":{"href":"/how-do-i-pair-my-smart-watch-with-the-app-1807691"}},{"id":"1807694","title":"How does sleep tracking work?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Your Sekonda Smart Watch uses advanced motion-sensing technology to monitor your sleep patterns. It tracks your sleep by detecting movement and activity levels while you rest, providing insights into both the","link":{"href":"/how-does-sleep-tracking-work-1807694"}},{"id":"1807700","title":"How is heart rate measured on this smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Sekonda smart watches use photoplethysmography (PPG) to monitor your heart rate. This technology works by shining a green LED light onto your skin and measuring the light reflected back from your blood vessel","link":{"href":"/how-is-heart-rate-measured-on-this-smart-watch-1807700"}},{"id":"1807705","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist rem","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1807705"}},{"id":"1807712","title":"How do I install or manage watch faces?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Open the Sekonda Pro app, then follow these steps:. Go to Watch Face Market. Select and install your preferred design. Some faces allow photo backgrounds and layout customisation. To delete a face, go to My W","link":{"href":"/how-do-i-install-or-manage-watch-faces-1807712"}},{"id":"1807736","title":"How do I set the screen display options?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. In order to set or change the screen display on this watch, please open the Sekonda Pro app and follow these steps:. From here, you can:. Enable Wrist Raise to Wake. Adjust Screen Brightness Duration. Turn on","link":{"href":"/how-do-i-set-the-screen-display-options-1807736"}},{"id":"1807752","title":"How do I set up message notifications on my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. To enable message notifications through the Sekonda Smart app:. Open the Sekonda Pro app on your smartphone. Tap âProfileâ, then select âDevicesâ to open your connected deviceâs settings. Tap âNotificationsâ.","link":{"href":"/how-do-i-set-up-message-notifications-on-my-smart-watch-1807752"}},{"id":"1807783","title":"How do I set units of measurement or change the time format?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Open the Sekonda Pro app. Go to the âProfileâ tab, then select âMy Watchâ or âSettingsâ. Tap âPreferencesâ. From here, you can:. Switch between metric (km, kg) and imperial (miles, lbs) units. Choose your pre","link":{"href":"/how-do-i-set-units-of-measurement-or-change-the-time-format-1807783"}},{"id":"1807787","title":"How do I make my sleep data more accurate?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1807787"}}
24,{"id":"1807806","title":"How do I change the language on my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Your Sekonda Smart Watch supports a selection of 9 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll do","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1807806"}},{"id":"1807815","title":"How do I enable the screen to stay on during Sleep Mode?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. To keep your watch display active during Sleep Mode:. Open the Sekonda Pro app. Navigate to Profile â My Watch â Display \u0026 Brightness. Toggle on âScreen Always On During Sleep Mode.â. With this setting enable","link":{"href":"/how-do-i-enable-the-screen-to-stay-on-during-sleep-mode-1807815"}},{"id":"1807821","title":"My app statistics won't update","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. If your health and activity statistics are not updating in the Sekonda Pro app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 2","link":{"href":"/my-app-statistics-wont-update-1807821"}},{"id":"1807824","title":"Are Sekonda smart watches waterproof?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. This smart watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, o","link":{"href":"/are-sekonda-smart-watches-waterproof-1807824"}},{"id":"1807825","title":"Can I remove the screen protector on my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps m","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1807825"}},{"id":"1807826","title":"Why does the green light flash when I take of my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Pro app, your watch will attempt to measur","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1807826"}},{"id":"1807827","title":"How many alarms can I set?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. O","link":{"href":"/how-many-alarms-can-i-set-1807827"}},{"id":"1807833","title":"How do I set the weather location on my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Pro app. Once connected, the app will automatically update your watch with the current location and","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1807833"}},{"id":"1807835","title":"Can I make calls from my smart watch?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Yes, the Active/Motion Pro Smart Watch features Bluetooth calling, allowing you to make and receive calls directly from your watch when connected to your smartphone. When a call comes in, youâll receive a not","link":{"href":"/can-i-make-calls-from-my-smart-watch-1807835"}},{"id":"1808019","title":"Calories","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated ba","link":{"href":"/calories-1808019"}},{"id":"1808020","title":"Step/Distance","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may no","link":{"href":"/stepdistance-1808020"}}
24,{"id":"1808023","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 30238, 30239, 30240, 30241).","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1808023"}},{"id":"1808050","title":"Always on display troubleshooting","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. If you're experiencing issues with the Always-On Display feature on your Active/Motion Pro Smart Watch, follow the steps below to ensure your device is updated with the latest firmware:. Open the Sekonda Pro","link":{"href":"/always-on-display-troubleshooting-1808050"}},{"id":"1808275","title":"What is an 'Always on display'?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. The Always-On Display allows your smart watch screen to remain visible for a selected period, showing key information such as the time without requiring wrist movement or button interaction. Important: This f","link":{"href":"/what-is-an-always-on-display-1808275"}},{"id":"1815119","title":"How do I connect my smart watch to the Strava app?","excerpt":"Relevant models: Active Pro \u0026 Motion Pro. To sync your workout data with Strava, follow these steps via the Sekonda Pro app:. Open the Sekonda Pro app on your smartphone. Tap âMyâ at the bottom of the screen. Select âData Authorisationâ and then tap","link":{"href":"/how-do-i-connect-my-smart-watch-to-the-strava-app-1815119"}}],"children":[]},{"id":"282956","title":"Alpine","link":{"href":"/articles/alpine-282956"},"articles":[{"id":"1807041","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Alpine: Android 5.0+ or iOS 10.0+. Ensure","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1807041"}},{"id":"1807044","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1807044"}},{"id":"1807091","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda smart watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1807091"}},{"id":"1807092","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1807092"}},{"id":"1807095","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the InfoWear appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions manu","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1807095"}},{"id":"1807100","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1807100"}}
24,{"id":"1807122","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the InfoWear app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Open the InfoWear appLaunch the app on your smartphone and ensure it is running in","link":{"href":"/how-do-i-sync-data-with-the-app-1807122"}},{"id":"1807136","title":"Why is my smart watch not connecting to the InfoWear app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the InfoWear app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Alpine: Android 5.0+ / iOS 10.0","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-infowear-app-1807136"}},{"id":"1807156","title":"Why is the InfoWear app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the app.If this doesnât work, please uninstall and redownload the app. If you are still having issues, please contact our Customer Servic","link":{"href":"/why-is-the-infowear-app-crashing-1807156"}},{"id":"1807169","title":"How do I check the GPS signal on my smart watch?","excerpt":"Your Sekonda Smart Watch displays GPS signal strength using a three-bar indicator at the top of the screen while searching for a signal, the bars will move or flash. Once a signal is detected, the bars will turn green:. 1 green bar indicates a weak s","link":{"href":"/how-do-i-check-the-gps-signal-on-my-smart-watch-1807169"}},{"id":"1807172","title":"How do I connect my smart watch to the Strava app?","excerpt":"To sync your workout data with Strava, follow these steps via the InfoWear app:. Open the InfoWear app on your smartphone. Tap âMyâ at the bottom of the screen. Select âData Authorisationâ and then tap âStravaâ. Toggle the authorisation switch to ena","link":{"href":"/how-do-i-connect-my-smart-watch-to-the-strava-app-1807172"}},{"id":"1807401","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1807401"}},{"id":"1807404","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1807404"}},{"id":"1807408","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 11 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguag","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1807408"}},{"id":"1807409","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the InfoWear app. To ensure the correct time is displayed:. Connect your smart watch to the InfoWear app.Make sure your device is paired and synced with the app o","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1807409"}},{"id":"1807412","title":"How do I adjust the screen brightness?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe up from the home screen. Tap âSettingsâ (cog icon). Select âBrightnessâ, then âScreen Timeâ. Choose the level  of brightness th","link":{"href":"/how-do-i-adjust-the-screen-brightness-1807412"}}
24,{"id":"1807414","title":"How do I amend how long the screen stays on for?","excerpt":"At this time, there is no option to manually adjust the screen timeout duration on this model. However, the watch is preset with a generous 20-second display timeout, allowing you ample time to view your screen without needing to interact repeatedly.","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1807414"}},{"id":"1807455","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the InfoWear app and make sure the 24HR Heart Rate switch is turned on. Also ensu","link":{"href":"/my-app-statistics-wont-update-1807455"}},{"id":"1807468","title":"Are Sekonda smart watches waterproof?","excerpt":"The Alpine Smart Watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Important","link":{"href":"/are-sekonda-smart-watches-waterproof-1807468"}},{"id":"1807469","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1807469"}},{"id":"1807473","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the InfoWear app, your watch will attempt to measure your heart rate at regular intervalsâtypica","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1807473"}},{"id":"1807475","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1807475"}},{"id":"1807568","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the InfoWear app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 30180)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1807568"}},{"id":"1807569","title":"Does the smart watch make notification sounds?","excerpt":"Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 30180)","link":{"href":"/does-the-smart-watch-make-notification-sounds-1807569"}},{"id":"1807570","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The InfoWear app can only connect to one smart watch at a time. If you would like to use a different smart watch with the app, unpair your current smart watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then conn","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1807570"}},{"id":"1807571","title":"Can I make calls from my smart watch?","excerpt":"Unfortunately, the Alpine smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or reject the call directly from the watch, however, you will need you mobile dev","link":{"href":"/can-i-make-calls-from-my-smart-watch-1807571"}},{"id":"1807572","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1807572"}}
24,{"id":"1807573","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1807573"}},{"id":"1807574","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the InfoWear and is within a 5 meter distance. (Relevant SKUs: 30180)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1807574"}}],"children":[]},{"id":"282952","title":"Flex","link":{"href":"/articles/flex-282952"},"articles":[{"id":"1797368","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Flex: Android 4.4+ or iOS 9.0+. Ensure the","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1797368"}},{"id":"1797369","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1797369"}},{"id":"1797392","title":"What is the battery life of this smart watch?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-of-this-smart-watch-1797392"}},{"id":"1797393","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1797393"}},{"id":"1797463","title":"Having problems with downloading the QWatch app?","excerpt":"Weâre aware that some users are currently experiencing difficulties downloading the QWatch app, and we apologise for any inconvenience this may have caused. Our technical team is actively working to resolve the issue. In the meantime, we recommend do","link":{"href":"/having-problems-with-downloading-the-qwatch-app-1797463"}},{"id":"1797465","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the QwatchPro appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions man","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1797465"}},{"id":"1797703","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1797703"}},{"id":"1797704","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Open the QwatchPro appLaunch the app on your smartphone and ensure it is runni","link":{"href":"/how-do-i-sync-data-with-the-app-1797704"}},{"id":"1797991","title":"Why is my smart watch not connecting to the QWatchPro app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the QWatchPro app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Flex: Android 4.4+ / iOS 12.0+","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-qwatchpro-app-1797991"}}
24,{"id":"1797993","title":"Why is the QWatchPro app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the app.If this doesnât work, please uninstall and redownload the app. If you are still having issues, please contact our Customer Servic","link":{"href":"/why-is-the-qwatchpro-app-crashing-1797993"}},{"id":"1797995","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1797995"}},{"id":"1797998","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1797998"}},{"id":"1798000","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 19 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguag","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1798000"}},{"id":"1798009","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the QwatchPro app. To ensure the correct time is displayed:. Connect your smart watch to the QwatchPro app.Make sure your device is paired and synced with the app","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1798009"}},{"id":"1798014","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1798014"}},{"id":"1798021","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the QWatchPro app please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the QWatchPro app and make sure the 24HR Heart Rate switch is turned on. Also ensure t","link":{"href":"/my-app-statistics-wont-update-1798021"}},{"id":"1798025","title":"Are Sekonda smart watches waterproof?","excerpt":"The Flex Smart Watch is rated IP67 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Important:","link":{"href":"/are-sekonda-smart-watches-waterproof-1798025"}},{"id":"1798026","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1798026"}},{"id":"1798058","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. Your watch will attempt to measure your heart rate at regular intervalsâtypically every 5 minutes. This function continues even when the watc","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1798058"}}
24,{"id":"1798063","title":"How many alarms can I set?","excerpt":"You can set up to three alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the QWatchPro app. Tap the menu. Select âDeviceâ, then tap âSmart Reminderâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1798063"}},{"id":"1798069","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the QWatchPro app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's loc","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1798069"}},{"id":"1798071","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team.","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1798071"}},{"id":"1798185","title":"Does the smart watch make notification sounds?","excerpt":"Your smart watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 40387, 40388, 40440, 40443, 40444, 40445, 40446, 40447, 40448, 40449, 40450, 40453, 40454, 40455, 40526, 40527, 40","link":{"href":"/does-the-smart-watch-make-notification-sounds-1798185"}},{"id":"1798204","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the QWatchPro app. Tap the 'Me' icon. Tap 'Set your targets' at the top of the screen. Select the relevant target you wish to change. Click the tick in the top right corner to save your goals. From here, you","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1798204"}},{"id":"1798205","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The QWatchPro app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then con","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1798205"}},{"id":"1798207","title":"Can I make calls from my smart watch?","excerpt":"Unfortunately, the Flex smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or reject the call directly from the watch, however, you will need you mobile devic","link":{"href":"/can-i-make-calls-from-my-smart-watch-1798207"}},{"id":"1798208","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1798208"}},{"id":"1798209","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1798209"}},{"id":"1798210","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the QwatchPro App and is within a 5 meter distance. (Relevant SKUs: 40387, 40388, 40440, 40443, 40444, 40445, 40446, 40447, 40448, 40449, 40450, 40453,","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1798210"}},{"id":"1806818","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1806818"}}],"children":[]},{"id":"282957","title":"Hybrid","link":{"href":"/articles/hybrid-282957"}
24,"articles":[{"id":"1815024","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Hybrid: Android 8.0+ or iOS 12.0+. Ensure","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1815024"}},{"id":"1815026","title":"How to update Daylight Saving Time (DST)?","excerpt":"If your smart watch hasnât updated automatically following a Daylight Saving Time (DST) change, please follow these steps:. Connect your watch to the Sekonda Pro app. Wait 30 seconds to 1 minute â the app will automatically update the time, including","link":{"href":"/how-to-update-daylight-saving-time-(dst)-1815026"}},{"id":"1815035","title":"Why canât I receive calls on my smart watch?","excerpt":"Unfortunately, the Hybrid smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or reject the call directly from the watch, however, you will need you mobile dev","link":{"href":"/why-can%E2%80%99t-i-receive-calls-on-my-smart-watch-1815035"}},{"id":"1815045","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1815045"}},{"id":"1815046","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1815046"}},{"id":"1815050","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1815050"}},{"id":"1815055","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Hybrid appIf you're not yet connected, please refer to the instruction manual below for the relevant instruction","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1815055"}},{"id":"1815057","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1815057"}},{"id":"1815058","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Hybrid app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Open the Sekonda Hybrid appLaunch the app on your smartphone and ensure it is","link":{"href":"/how-do-i-sync-data-with-the-app-1815058"}},{"id":"1815061","title":"Why is my smart watch not connecting to the Sekonda Hybrid app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Hybrid : Android 8.0+ / iO","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-hybrid-app-1815061"}},{"id":"1815063","title":"Why is the Sekonda Smart app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the app.If this doesnât work, please uninstall and redownload the app. If you are still having issues, please contact our Customer Servic","link":{"href":"/why-is-the-sekonda-smart-app-crashing-1815063"}}
24,{"id":"1815064","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1815064"}},{"id":"1815065","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1815065"}},{"id":"1815066","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 8 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguage","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1815066"}},{"id":"1815067","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Hybrid app. To ensure the correct time is displayed:. Connect your smart watch to the Sekonda Hybrid appMake sure your device is paired and synced wit","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1815067"}},{"id":"1815069","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1815069"}},{"id":"1815071","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Hybrid app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Hybrid app and make sure the 24HR Heart Rate switch is turned on. Al","link":{"href":"/my-app-statistics-wont-update-1815071"}},{"id":"1815072","title":"Are Sekonda smart watches waterproof?","excerpt":"The Hybrid Smart Watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Important","link":{"href":"/are-sekonda-smart-watches-waterproof-1815072"}},{"id":"1815073","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1815073"}},{"id":"1815075","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app, your watch will attempt to measure your heart rate at regular intervalsât","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1815075"}},{"id":"1815081","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Hybrid app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone'","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1815081"}}
24,{"id":"1815100","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Hybrid app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 30149, 30150)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1815100"}},{"id":"1815101","title":"Does the smart watch make notification sounds?","excerpt":"Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 39005)","link":{"href":"/does-the-smart-watch-make-notification-sounds-1815101"}},{"id":"1815103","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the Sekonda Hybrid app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customise your daily step count, distance, and calorie goals to suit your persona","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1815103"}},{"id":"1815108","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The Sekonda Hybrid app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can the","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1815108"}},{"id":"1815113","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1815113"}},{"id":"1815116","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1815116"}},{"id":"1815117","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Hybrid App and is within a 5 meter distance. (Relevant SKUs: 30149, 30150)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1815117"}},{"id":"1815154","title":"How do I align the watch hands?","excerpt":"Over time, the hands on your smart watch may gradually shift out of position. To correct this, you can realign the watch hands using the Sekonda Smart app. When you connect your smart watch to the app for the first time, a pop-up reminder will appear","link":{"href":"/how-do-i-align-the-watch-hands-1815154"}}],"children":[]},{"id":"282954","title":"Track","link":{"href":"/articles/track-282954"},"articles":[{"id":"1799831","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Track: Android 7.1+ or iOS 12.0+. Ensure t","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1799831"}},{"id":"1799833","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1799833"}},{"id":"1799835","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1799835"}}
24,{"id":"1799836","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1799836"}},{"id":"1799838","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1799838"}},{"id":"1799839","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1799839"}},{"id":"1799840","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Open the Sekonda Smart appLaunch the app on your smartphone and ensure it is r","link":{"href":"/how-do-i-sync-data-with-the-app-1799840"}},{"id":"1806802","title":"Why is my smart watch not connecting to the Sekonda Smart app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Active: Android 7.1+ / iOS","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-smart-app-1806802"}},{"id":"1806810","title":"Why is the Sekonda Smart app crashing?","excerpt":"Why is the Sekonda Smart app crashing?. If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the app.If this doesnât work, please uninstall and redownload the app. If you are still having is","link":{"href":"/why-is-the-sekonda-smart-app-crashing-1806810"}},{"id":"1806821","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1806821"}},{"id":"1806822","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1806822"}},{"id":"1806823","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 17Â languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguag","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1806823"}},{"id":"1806824","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart watch to the Sekonda Smart appMake sure your device is paired and synced with","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1806824"}}
24,{"id":"1806825","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1806825"}},{"id":"1806852","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on. Also","link":{"href":"/my-app-statistics-wont-update-1806852"}},{"id":"1806855","title":"Are Sekonda smart watches waterproof?","excerpt":"The Track Smart Watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Important:","link":{"href":"/are-sekonda-smart-watches-waterproof-1806855"}},{"id":"1806856","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1806856"}},{"id":"1806924","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app, your watch will attempt to measure your heart rate at regular intervalsât","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1806924"}},{"id":"1806925","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1806925"}},{"id":"1806927","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1806927"}},{"id":"1806928","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 30169, 30170, 30171, 30279, 30280)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1806928"}},{"id":"1806929","title":"Does the smart watch make notification sounds?","excerpt":"Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 30169, 30170, 30171, 30279, 30280)","link":{"href":"/does-the-smart-watch-make-notification-sounds-1806929"}},{"id":"1806930","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customise your daily step count, distance, and calorie goals to suit your personal","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1806930"}},{"id":"1806944","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1806944"}}
24,{"id":"1806945","title":"Can I make calls from my smart watch?","excerpt":"Unfortunately, the Active smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or reject the call directly from the watch, however, you will need you mobile dev","link":{"href":"/can-i-make-calls-from-my-smart-watch-1806945"}},{"id":"1806946","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1806946"}},{"id":"1806948","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1806948"}},{"id":"1806949","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 30169, 30170, 30171, 30279, 30280)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1806949"}}],"children":[]},{"id":"282945","title":"Active Plus","link":{"href":"/articles/active-plus-282945"},"articles":[{"id":"1789448","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Active Plus: Android 7.0+ or iOS 12.0+. En","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1789448"}},{"id":"1789449","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1789449"}},{"id":"1789453","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1789453"}},{"id":"1789456","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1789456"}},{"id":"1789465","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1789465"}},{"id":"1789521","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1789521"}},{"id":"1789524","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the Sekonda Smart app via Bluetooth. Open the Sekonda Smart appLaunch the app on your smartphone and","link":{"href":"/how-do-i-sync-data-with-the-app-1789524"}}
24,{"id":"1789530","title":"Why is my smart watch not connecting to the Sekonda Smart app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Active Plus: Android 7.0+","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-smart-app-1789530"}},{"id":"1789535","title":"Why is the Sekonda app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the Sekonda Smart app.If this doesnât work, please uninstall and redownload the app. If you are still having issues, please contact our C","link":{"href":"/why-is-the-sekonda-app-crashing-1789535"}},{"id":"1789558","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1789558"}},{"id":"1789559","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1789559"}},{"id":"1789561","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 17Â languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguag","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1789561"}},{"id":"1789575","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart watch to the Sekonda Smart appMake sure your device is paired and synced with","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1789575"}},{"id":"1789578","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1789578"}},{"id":"1789579","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on. Also","link":{"href":"/my-app-statistics-wont-update-1789579"}},{"id":"1789583","title":"Are Sekonda smart watches waterproof?","excerpt":"The Active Plus Smart Watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Impo","link":{"href":"/are-sekonda-smart-watches-waterproof-1789583"}},{"id":"1789585","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1789585"}}
24,{"id":"1789586","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app, your watch will attempt to measure your heart rate at regular intervalsât","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1789586"}},{"id":"1789588","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1789588"}},{"id":"1789590","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1789590"}},{"id":"1789591","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 30155, 30177, 30178, 30179, 30226, 30227)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1789591"}},{"id":"1789686","title":"Does the smart watch make notification sounds?","excerpt":"Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 30155, 30177, 30178, 30179, 30226, 30227)","link":{"href":"/does-the-smart-watch-make-notification-sounds-1789686"}},{"id":"1789687","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customise your daily step count, distance, and calorie goals to suit your personal","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1789687"}},{"id":"1789689","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1789689"}},{"id":"1789690","title":"Can I make calls from my smart watch?","excerpt":"Unfortunately, the Active smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or reject the call directly from the watch, however, you will need you mobile dev","link":{"href":"/can-i-make-calls-from-my-smart-watch-1789690"}},{"id":"1789691","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1789691"}},{"id":"1789693","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1789693"}},{"id":"1789694","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart Ap
24p and is within a 5 meter distance. (Relevant SKUs: 30155, 30177, 30178, 30179, 30226, 30227)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1789694"}},{"id":"1789973","title":"Always on display troubleshooting","excerpt":"If you're experiencing issues with the Always-On Display feature on your Active Plus Smart Watch, follow the steps below to ensure your device is updated with the latest firmware:. Open the Sekonda Smart app and accept all required permissions. On th","link":{"href":"/always-on-display-troubleshooting-1789973"}},{"id":"1789996","title":"What is an 'Always on display'?","excerpt":"The Always-On Display allows your smart watch screen to remain visible for a selected period, showing key information such as the time without requiring wrist movement or button interaction. Important: This feature is designed for occasional use. Ena","link":{"href":"/what-is-an-always-on-display-1789996"}}],"children":[]},{"id":"282947","title":"Motion","link":{"href":"/articles/motion-282947"},"articles":[{"id":"1791101","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Motion: Android 5.1+ or iOS 10.0+. Ensure","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1791101"}},{"id":"1791105","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1791105"}},{"id":"1791110","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1791110"}},{"id":"1791115","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1791115"}},{"id":"1791128","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1791128"}},{"id":"1791141","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1791141"}},{"id":"1791143","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Open the Sekonda Smart appLaunch the app on your smartphone and ensure it is r","link":{"href":"/how-do-i-sync-data-with-the-app-1791143"}},{"id":"1791146","title":"Why is my smart watch not connecting to the Sekonda Smart app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Motion: Android 5.1+ / iOS","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-smart-app-1791146"}}
24,{"id":"1791150","title":"Why is the Sekonda Smart app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the app.If this doesnât work, please uninstall and re-download the app. If you are still having issues, please contact our Customer Servi","link":{"href":"/why-is-the-sekonda-smart-app-crashing-1791150"}},{"id":"1791151","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1791151"}},{"id":"1791153","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1791153"}},{"id":"1791155","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 9Â languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguage","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1791155"}},{"id":"1791156","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart watch to the Sekonda Smart appMake sure your device is paired and synced with","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1791156"}},{"id":"1791157","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1791157"}},{"id":"1791158","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on. Also","link":{"href":"/my-app-statistics-wont-update-1791158"}},{"id":"1791161","title":"Are Sekonda smart watches waterproof?","excerpt":"The MotionSmart Watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Important:","link":{"href":"/are-sekonda-smart-watches-waterproof-1791161"}},{"id":"1791162","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1791162"}},{"id":"1791163","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app, your watch will attempt to measure your heart rate at regular intervalsât","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1791163"}}
24,{"id":"1791164","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1791164"}},{"id":"1791165","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1791165"}},{"id":"1791167","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 30009, 30010, 30013, 30014, 30015, 30050, 30053, 30054)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1791167"}},{"id":"1791168","title":"Does the smart watch make notification sounds?","excerpt":"Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 30009, 30010, 30013, 30014, 30015, 30050, 30053, 30054)","link":{"href":"/does-the-smart-watch-make-notification-sounds-1791168"}},{"id":"1791171","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customise your daily step count, distance, and calorie goals to suit your personal","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1791171"}},{"id":"1791173","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1791173"}},{"id":"1791174","title":"Can I make calls from my smart watch?","excerpt":"Unfortunately, the Active smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or reject the call directly from the watch, however, you will need you mobile dev","link":{"href":"/can-i-make-calls-from-my-smart-watch-1791174"}},{"id":"1791177","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1791177"}},{"id":"1791178","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1791178"}},{"id":"1791180","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 30009, 30010, 30013, 30014, 30015, 30050, 30053, 30054)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1791180"}}],"children":[]},{"id":"282948","title":"Motion Plus","link":{"href":"/articles/motion-plus-282948"},"articles":[{"id":"1797004","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Motion Plus: Android 7.1+ or iOS 12.0+. En","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1797004"}}
24,{"id":"1797007","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1797007"}},{"id":"1797008","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1797008"}},{"id":"1797031","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1797031"}},{"id":"1797043","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1797043"}},{"id":"1797106","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1797106"}},{"id":"1797107","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the Sekonda Smart app via Bluetooth. Open the Sekonda Smart appLaunch the app on your smartphone and","link":{"href":"/how-do-i-sync-data-with-the-app-1797107"}},{"id":"1797109","title":"Why is my smart watch not connecting to the Sekonda Smart app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Motion Plus: Android 7.1+","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-smart-app-1797109"}},{"id":"1797110","title":"Why is the Sekonda app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the Sekonda Smart app.If this doesnât work, please uninstall and redownload the app. If you are still having issues, please contact our C","link":{"href":"/why-is-the-sekonda-app-crashing-1797110"}},{"id":"1797114","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1797114"}},{"id":"1797115","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1797115"}},{"id":"1797116","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 17Â languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguag","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1797116"}}
24,{"id":"1797117","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart watch to the Sekonda Smart appMake sure your device is paired and synced with","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1797117"}},{"id":"1797118","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1797118"}},{"id":"1797119","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on. Also","link":{"href":"/my-app-statistics-wont-update-1797119"}},{"id":"1797313","title":"Are Sekonda smart watches waterproof?","excerpt":"The Motion Plus Smart Watch is rated IP67 for water and dust resistance. This means it is protected against dust and can withstand accidental splashes and brief immersion in water (up to 1 metre for up to 30 minutes). It is suitable for everyday use","link":{"href":"/are-sekonda-smart-watches-waterproof-1797313"}},{"id":"1797314","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1797314"}},{"id":"1797316","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app, your watch will attempt to measure your heart rate at regular intervalsât","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1797316"}},{"id":"1797329","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1797329"}},{"id":"1797330","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 30220, 30221, 30223, 30224, 30225)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1797330"}},{"id":"1797346","title":"Does the smart watch make notification sounds?","excerpt":"Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 30220, 30221, 30223, 30224, 30225)","link":{"href":"/does-the-smart-watch-make-notification-sounds-1797346"}},{"id":"1797348","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customise your daily step count, distance, and calorie goals to suit your personal","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1797348"}},{"id":"1797349","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1797349"}}
24,{"id":"1797358","title":"Can I make calls from my smart watch?","excerpt":"Yes, the Motion Plus Smart Watch features Bluetooth calling, allowing you to make and receive calls directly from your watch when connected to your smartphone. When a call comes in, youâll receive a notification on your watch screen, where you can an","link":{"href":"/can-i-make-calls-from-my-smart-watch-1797358"}},{"id":"1797359","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1797359"}},{"id":"1797360","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1797360"}},{"id":"1797326","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1797326"}},{"id":"1797361","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 30220, 30221, 30223, 30224, 30225)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1797361"}},{"id":"1797366","title":"'Always on display' troubleshooting","excerpt":"If you're experiencing issues with the Always-On Display feature on your Motion Plus Smart Watch, follow the steps below to ensure your device is updated with the latest firmware:. Open the Sekonda Smart app and accept all required permissions. On th","link":{"href":"/always-on-display-troubleshooting-1797366"}},{"id":"1797367","title":"What is an 'Always on display'?","excerpt":"The Always-On Display allows your smart watch screen to remain visible for a selected period, showing key information such as the time without requiring wrist movement or button interaction. Important: This feature is designed for occasional use. Ena","link":{"href":"/what-is-an-always-on-display-1797367"}}],"children":[]},{"id":"282949","title":"Motion Pro","link":{"href":"/articles/motion-pro-282949"},"articles":[{"id":"1808773","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Motion Pro: Android 7.0+ or iOS 12.0+. Ens","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1808773"}},{"id":"1808775","title":"How to update Daylight Saving Time (DST)?","excerpt":"If your smart watch hasnât updated automatically following a Daylight Saving Time (DST) change, please follow these steps:. Connect your watch to the Sekonda Pro app. Wait 30 seconds to 1 minute â the app will automatically update the time, including","link":{"href":"/how-to-update-daylight-saving-time-(dst)-1808775"}},{"id":"1808776","title":"Why canât I receive calls on my smart watch?","excerpt":"Ensure the following:. Bluetooth is enabled and your watch is connected to your phone. The Sekonda Pro app has permission to access Bluetooth and Location Services. In the app, go to Profile â My Watch â Call and toggle Receive Calls on. Maintain a s","link":{"href":"/why-can%E2%80%99t-i-receive-calls-on-my-smart-watch-1808776"}},{"id":"1808777","title":"Why am I not receiving calendar or email reminders?","excerpt":"If you are not receiving calendar or email reminders, please try the following:. These alerts only support native (built-in) email and calendar apps. Enable notifications for these apps in your phoneâs settings. Make sure you've added the correct ema","link":{"href":"/why-am-i-not-receiving-calendar-or-email-reminders-1808777"}}
24,{"id":"1808778","title":"Why is my Bluetooth connection unstable or keeps disconnecting?","excerpt":"If your Bluetooth is not connecting, please try the following:. Keep the watch and phone within 10 meters. Avoid signal-blocking obstacles like walls or metal. Restart Bluetooth on your phone and reconnect. Keep the Sekonda Smart app running in the b","link":{"href":"/why-is-my-bluetooth-connection-unstable-or-keeps-disconnecting-1808778"}},{"id":"1808779","title":"How do I pair my smart watch with the app?","excerpt":"In order to connect your phone to the Active Pro smart watch, you will need to:. Download the Sekonda Pro app from the App Store or Google Play. Open the app and select Pair Device. Follow the in-app instructions and allow necessary permissions. Note","link":{"href":"/how-do-i-pair-my-smart-watch-with-the-app-1808779"}},{"id":"1808806","title":"How does sleep tracking work?","excerpt":"Your Sekonda Smart Watch uses advanced motion-sensing technology to monitor your sleep patterns. It tracks your sleep by detecting movement and activity levels while you rest, providing insights into both the duration and quality of your sleep. The b","link":{"href":"/how-does-sleep-tracking-work-1808806"}},{"id":"1808807","title":"How is heart rate measured on this smart watch?","excerpt":"Sekonda smart watches use photoplethysmography (PPG) to monitor your heart rate. This technology works by shining a green LED light onto your skin and measuring the light reflected back from your blood vessels. As your heart beats, blood flow changes","link":{"href":"/how-is-heart-rate-measured-on-this-smart-watch-1808807"}},{"id":"1808809","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1808809"}},{"id":"1808815","title":"How do I install or manage watch faces?","excerpt":"Open the Sekonda Pro app, then follow these steps:. Go to Watch Face Market. Select and install your preferred design. Some faces allow photo backgrounds and layout customisation. To delete a face, go to My Watch Faces. Note: At least one watch face","link":{"href":"/how-do-i-install-or-manage-watch-faces-1808815"}},{"id":"1808816","title":"How do I set the screen display options?","excerpt":"In order to set or change the screen display on this watch, please open the Sekonda Pro app and follow these steps:. From here, you can:. Enable Wrist Raise to Wake. Adjust Screen Brightness Duration. Turn on Always-On Display (if supported). Enable","link":{"href":"/how-do-i-set-the-screen-display-options-1808816"}},{"id":"1808817","title":"How do I set up message notifications on my smart watch?","excerpt":"To enable message notifications through the Sekonda Smart app:. Open the Sekonda Pro app on your smartphone. Tap âProfileâ, then select âDevicesâ to open your connected deviceâs settings. Tap âNotificationsâ. Turn on âSync Phone Notificationsâ and en","link":{"href":"/how-do-i-set-up-message-notifications-on-my-smart-watch-1808817"}},{"id":"1808829","title":"How do I set units of measurement or change the time format?","excerpt":"Open the Sekonda Pro app. Go to the âProfileâ tab, then select âMy Watchâ or âSettingsâ. Tap âPreferencesâ. From here, you can:. Switch between metric (km, kg) and imperial (miles, lbs) units. Choose your preferred temperature unit (°C or °F). Set th","link":{"href":"/how-do-i-set-units-of-measurement-or-change-the-time-format-1808829"}},{"id":"1808830","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1808830"}}
24,{"id":"1808831","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 9 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguage","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1808831"}},{"id":"1808833","title":"How do I enable the screen to stay on during Sleep Mode?","excerpt":"To keep your watch display active during Sleep Mode:. Open the Sekonda Pro app. Navigate to Profile â My Watch â Display \u0026 Brightness. Toggle on âScreen Always On During Sleep Mode.â. With this setting enabled, your watch will continuously display th","link":{"href":"/how-do-i-enable-the-screen-to-stay-on-during-sleep-mode-1808833"}},{"id":"1808837","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Pro app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on. Also e","link":{"href":"/my-app-statistics-wont-update-1808837"}},{"id":"1808842","title":"Are Sekonda smart watches waterproof?","excerpt":"The Motion Pro Smart Watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Impor","link":{"href":"/are-sekonda-smart-watches-waterproof-1808842"}},{"id":"1808844","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1808844"}},{"id":"1808845","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Pro app, your watch will attempt to measure your heart rate at regular intervalsâtyp","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1808845"}},{"id":"1808846","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1808846"}},{"id":"1808847","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Pro app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's l","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1808847"}},{"id":"1808851","title":"Can I make calls from my smart watch?","excerpt":"Yes, the Motion Pro Smart Watch features Bluetooth calling, allowing you to make and receive calls directly from your watch when connected to your smartphone. When a call comes in, youâll receive a notification on your watch screen, where you can ans","link":{"href":"/can-i-make-calls-from-my-smart-watch-1808851"}},{"id":"1808852","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1808852"}},{"id":"1808854","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1808854"}}
24,{"id":"1808856","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 30240, 30241)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1808856"}},{"id":"1808859","title":"Always on display troubleshooting","excerpt":"If you're experiencing issues with the Always-On Display feature on your Motion Pro Smart Watch, follow the steps below to ensure your device is updated with the latest firmware:. Open the Sekonda Pro app and accept all required permissions. On the w","link":{"href":"/always-on-display-troubleshooting-1808859"}},{"id":"1808860","title":"What is an 'Always on display'?","excerpt":"The Always-On Display allows your smart watch screen to remain visible for a selected period, showing key information such as the time without requiring wrist movement or button interaction. Important: This feature is designed for occasional use. Ena","link":{"href":"/what-is-an-always-on-display-1808860"}},{"id":"1815121","title":"How do I connect my smart watch to the Strava app?","excerpt":"To sync your workout data with Strava, follow these steps via the Sekonda Pro app:. Open the Sekonda Pro app on your smartphone. Tap âMyâ at the bottom of the screen. Select âData Authorisationâ and then tap âStravaâ. Toggle the authorisation switch","link":{"href":"/how-do-i-connect-my-smart-watch-to-the-strava-app-1815121"}}],"children":[]},{"id":"282953","title":"Flex Plus","link":{"href":"/articles/flex-plus-282953"},"articles":[{"id":"1798827","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Flex Plus: Android 7.1+ or iOS 12.0+. Ensu","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1798827"}},{"id":"1798828","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1798828"}},{"id":"1798932","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1798932"}},{"id":"1798939","title":"My smart watch has been charging for a long time but it won't turn on.","excerpt":"If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US","link":{"href":"/my-smart-watch-has-been-charging-for-a-long-time-but-it-wont-turn-on-1798939"}},{"id":"1798941","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1798941"}},{"id":"1798942","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1798942"}},{"id":"1798943","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the Sekonda Smart app via Bluetooth. Open the Sekonda Smart appLaunch the app on your smartphone and","link":{"href":"/how-do-i-sync-data-with-the-app-1798943"}}
24,{"id":"1798944","title":"Why is my smart watch not connecting to the Sekonda Smart app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Flex Plus: Android 7.1+ /","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-smart-app-1798944"}},{"id":"1799179","title":"Why is the Sekonda app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the Sekonda Smart app.If this doesnât work, please uninstall and redownload the app. If you are still having issues, please contact our C","link":{"href":"/why-is-the-sekonda-app-crashing-1799179"}},{"id":"1799180","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1799180"}},{"id":"1799181","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1799181"}},{"id":"1799183","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 13 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguag","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1799183"}},{"id":"1799185","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart watch to the Sekonda Smart appMake sure your device is paired and synced with","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1799185"}},{"id":"1799186","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1799186"}},{"id":"1799188","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on. Also","link":{"href":"/my-app-statistics-wont-update-1799188"}},{"id":"1799283","title":"Are Sekonda smart watches waterproof?","excerpt":"The Flex Plus Smart Watch is rated IP68 for water and dust resistance. This means it is protected against dust and can withstand accidental splashes and brief immersion in water (up to 1 metre for up to 30 minutes). It is suitable for everyday use su","link":{"href":"/are-sekonda-smart-watches-waterproof-1799283"}},{"id":"1799285","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1799285"}}
24,{"id":"1799287","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app, your watch will attempt to measure your heart rate at regular intervalsât","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1799287"}},{"id":"1799337","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1799337"}},{"id":"1799391","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 40664, 40665, 40666, 40667)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1799391"}},{"id":"1799405","title":"Does the smart watch make notification sounds?","excerpt":"Your smart watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 40664, 40665, 40666, 40667)","link":{"href":"/does-the-smart-watch-make-notification-sounds-1799405"}},{"id":"1799408","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customise your daily step count, distance, and calorie goals to suit your personal","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1799408"}},{"id":"1799411","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1799411"}},{"id":"1799493","title":"Can I make calls from my smart watch?","excerpt":"Yes, the Flex Plus Smart Watch features Bluetooth calling, allowing you to make and receive calls directly from your watch when connected to your smartphone. When a call comes in, youâll receive a notification on your watch screen, where you can answ","link":{"href":"/can-i-make-calls-from-my-smart-watch-1799493"}},{"id":"1799496","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1799496"}},{"id":"1799498","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1799498"}},{"id":"1799499","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1799499"}},{"id":"1799501","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart Ap
24p and is within a 5 meter distance. (Relevant SKUs: 40664, 40665, 40666, 40667)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1799501"}},{"id":"1799508","title":"'Always on display' troubleshooting","excerpt":"If you're experiencing issues with the Always-On Display feature on your Flex Plus Smart Watch, follow the steps below to ensure your device is updated with the latest firmware:. Open the Sekonda Smart app and accept all required permissions. On the","link":{"href":"/always-on-display-troubleshooting-1799508"}}],"children":[]},{"id":"282955","title":"Connect","link":{"href":"/articles/connect-282955"},"articles":[{"id":"1799572","title":"Having issues with your smart watch? Have you tried?","excerpt":"If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphoneâs operating system is supported by your Sekonda Smart Watch model:. Connect: Android 7.0+ or iOS 12.0+. Ensure","link":{"href":"/having-issues-with-your-smart-watch-have-you-tried-1799572"}},{"id":"1799573","title":"Charging advice","excerpt":"To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc","link":{"href":"/charging-advice-1799573"}},{"id":"1799593","title":"What is the battery life?","excerpt":"The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notificationsâespe","link":{"href":"/what-is-the-battery-life-1799593"}},{"id":"1799634","title":"How can I turn on my message/notifications on my smart watch?","excerpt":"To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions","link":{"href":"/how-can-i-turn-on-my-messagenotifications-on-my-smart-watch-1799634"}},{"id":"1799636","title":"Cannot create an account?","excerpt":"If youâre experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart","link":{"href":"/cannot-create-an-account-1799636"}},{"id":"1799637","title":"How do I sync data with the app?","excerpt":"To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the Sekonda Smart app via Bluetooth. Open the Sekonda Smart appLaunch the app on your smartphone and","link":{"href":"/how-do-i-sync-data-with-the-app-1799637"}},{"id":"1799638","title":"Why is my smart watch not connecting to the Sekonda Smart app?","excerpt":"If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Connect: Android 7.0+ / iO","link":{"href":"/why-is-my-smart-watch-not-connecting-to-the-sekonda-smart-app-1799638"}},{"id":"1799640","title":"Why is the Sekonda app crashing?","excerpt":"If your app is crashing, turn off the background running for the app in your smartphoneâs settings, then restart the Sekonda Smart app.If this doesnât work, please uninstall and redownload the app. If you are still having issues, please contact our C","link":{"href":"/why-is-the-sekonda-app-crashing-1799640"}},{"id":"1799641","title":"How can I make the step counter data more accurate on my smart watch?","excerpt":"Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains stillâsuch as when pushing a pram, wa","link":{"href":"/how-can-i-make-the-step-counter-data-more-accurate-on-my-smart-watch-1799641"}}
24,{"id":"1799642","title":"How do I make my sleep data more accurate?","excerpt":"To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w","link":{"href":"/how-do-i-make-my-sleep-data-more-accurate-1799642"}},{"id":"1799643","title":"How do I change the language on my smart watch?","excerpt":"Your Sekonda Smart Watch supports a selection of 13 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on âSettingsâ. Select âLanguag","link":{"href":"/how-do-i-change-the-language-on-my-smart-watch-1799643"}},{"id":"1799644","title":"How do I update the time on my smart watch?","excerpt":"Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart watch to the Sekonda Smart appMake sure your device is paired and synced with","link":{"href":"/how-do-i-update-the-time-on-my-smart-watch-1799644"}},{"id":"1799645","title":"How do I amend how long the screen stays on for?","excerpt":"You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Hereâs how:. Swipe right from the home screen. Tap âSettingsâ. Select âScreen Displayâ, then âScreen Timeâ. Choose the number of seconds youâd lik","link":{"href":"/how-do-i-amend-how-long-the-screen-stays-on-for-1799645"}},{"id":"1799650","title":"My app statistics won't update","excerpt":"If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on. Also","link":{"href":"/my-app-statistics-wont-update-1799650"}},{"id":"1799510","title":"What is an 'Always on display'?","excerpt":"The Always-On Display allows your smart watch screen to remain visible for a selected period, showing key information such as the time without requiring wrist movement or button interaction. Important: This feature is designed for occasional use. Ena","link":{"href":"/what-is-an-always-on-display-1799510"}},{"id":"1799793","title":"Are Sekonda smart watches waterproof?","excerpt":"The Flex Plus Smart Watch is rated IP68 for water and dust resistance. This means it is protected against dust and can withstand accidental splashes and brief immersion in water (up to 1 metre for up to 30 minutes). It is suitable for everyday use su","link":{"href":"/are-sekonda-smart-watches-waterproof-1799793"}},{"id":"1799795","title":"Can I remove the screen protector on my smart watch?","excerpt":"Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo","link":{"href":"/can-i-remove-the-screen-protector-on-my-smart-watch-1799795"}},{"id":"1799797","title":"Why does the green light flash when I take of my smart watch?","excerpt":"The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app, your watch will attempt to measure your heart rate at regular intervalsât","link":{"href":"/why-does-the-green-light-flash-when-i-take-of-my-smart-watch-1799797"}},{"id":"1799800","title":"How do I set the weather location on my smart watch?","excerpt":"To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's","link":{"href":"/how-do-i-set-the-weather-location-on-my-smart-watch-1799800"}}
24,{"id":"1799802","title":"How do I change the unit of measurements used on my smart watch?","excerpt":"Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 40622, 40623, 40624, 40625, 49058)","link":{"href":"/how-do-i-change-the-unit-of-measurements-used-on-my-smart-watch-1799802"}},{"id":"1799804","title":"How do I set my step goal on my smart watch?","excerpt":"To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select âGoalsâ. From here, you can customise your daily step count, distance, and calorie goals to suit your personal","link":{"href":"/how-do-i-set-my-step-goal-on-my-smart-watch-1799804"}},{"id":"1799807","title":"Can I make calls from my smart watch?","excerpt":"Yes, the Connect Smart Watch features Bluetooth calling, allowing you to make and receive calls directly from your watch when connected to your smartphone. When a call comes in, youâll receive a notification on your watch screen, where you can answer","link":{"href":"/can-i-make-calls-from-my-smart-watch-1799807"}},{"id":"1799811","title":"Calories","excerpt":"The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.","link":{"href":"/calories-1799811"}},{"id":"1799813","title":"Step/Distance","excerpt":"Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains stillâfor example, while pushing a pram, holding shopping, or walking a dogâsome steps may not be recorded accurately. The distance cal","link":{"href":"/stepdistance-1799813"}},{"id":"1799815","title":"How many alarms can I set?","excerpt":"You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select âDeviceâ, then tap âWatch Alarmâ. Add, edit, or remove alarms as needed. Once set, alarms will activate on your smar","link":{"href":"/how-many-alarms-can-i-set-1799815"}},{"id":"1799824","title":"How do I use my smart watch as a remote for taking photos?","excerpt":"Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 40622, 40623, 40624, 40625, 49058)","link":{"href":"/how-do-i-use-my-smart-watch-as-a-remote-for-taking-photos-1799824"}},{"id":"1799825","title":"'Always on display' troubleshooting","excerpt":"If you're experiencing issues with the Always-On Display feature on your Flex Plus Smart Watch, follow the steps below to ensure your device is updated with the latest firmware:. Open the Sekonda Smart app and accept all required permissions. On the","link":{"href":"/always-on-display-troubleshooting-1799825"}},{"id":"1799826","title":"What is an 'Always on display'?","excerpt":"The Always-On Display allows your smart watch screen to remain visible for a selected period, showing key information such as the time without requiring wrist movement or button interaction. Important: This feature is designed for occasional use. Ena","link":{"href":"/what-is-an-always-on-display-1799826"}},{"id":"1799806","title":"Can I have two smart watches connected to the app at the same time?","excerpt":"The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking âDeviceâ and tapping âUnpairâ. You can then","link":{"href":"/can-i-have-two-smart-watches-connected-to-the-app-at-the-same-time-1799806"}}],"children":[]}]},{"id":"435279","title":"Smart Ring FAQ's","link":{"href":"/articles/smart-ring-faqs-435279"},"articles":[],"children":[{"id":"435681","title":"Getting Started","link":{"href":"/articles/getting-started-435681"},"articles":[{"id":"7876957","title":"Setting up the ring \u0026 app","excerpt":"Overview. Detailed Explanation. For information on how to make your data more accurate, please click here. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking","link":{"href":"/setting-up-the-ring-and-app-7876957"}},{"id":"8502294","title":"Setting up your profile for accurate readings","excerpt":"The app will request your Gender, Weight, Height, Walking Step Length and Running Step Length. If you do not know your Walking / Running Step Length, the app will generate this based on your height input. These metrics are essential for the ring to p","link":{"href":"/setting-up-your-profile-for-accurate-readings-8502294"}},{"id":"7876962","title":"Supported phones (Android / iOS)","excerpt":"Overview. Detailed Explanation. Important. Precautions","link":{"href":"/supported-phones-(android--ios)-7876962"}},{"id":"7876969","title":"How to charge your smart ring","excerpt":"Overview. Detailed Explanation. Things to try if your ring or charging case is not charging:. Charging Lights Explained. The indicator light on the charging case is located next to the USB-C port. Charging the case:. Charging the case and ring at the","link":{"href":"/how-to-charge-your-smart-ring-7876969"}},{"id":"7876974","title":"Pairing with a new phone","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/pairing-with-a-new-phone-7876974"}},{"id":"7876972","title":"Battery life explained","excerpt":"Overview. Detailed Explanation. Reference Value Ranges. Precautions","link":{"href":"/battery-life-explained-7876972"}},{"id":"7857108","title":"Workout screen explained","excerpt":"Start Workout:. Workout History:","link":{"href":"/workout-screen-explained-7857108"}},{"id":"7857094","title":"Home Screen explained","excerpt":"Customising your home screen. Your smart ring data syncs to the app so you can see all your metrics in one place. You can customise which metrics are shown by editing your home screen layout. To edit your layout:. Once you've selected your layout, ta","link":{"href":"/home-screen-explained-7857094"}},{"id":"7877457","title":"Removing a device from the app","excerpt":"Overview. Detailed Explanation. Important: iPhone Bluetooth Settings. Precautions","link":{"href":"/removing-a-device-from-the-app-7877457"}}],"children":[]},{"id":"436217","title":"Sizing \u0026 Fit","link":{"href":"/articles/sizing-and-fit-436217"},"articles":[{"id":"7876948","title":"How to find your ring size","excerpt":"To get the right fit, we'd suggest ordering a sizing kit. It's completely free (you'll just cover delivery) and arr
24ives within 2-3 working days. Once you've found a ring from the ring sizing kit that fits, wear it for 48 hours. Fingers change size th","link":{"href":"/how-to-find-your-ring-size-7876948"}},{"id":"7876949","title":"How to use our sizing kit","excerpt":"Our sizing kit is designed to make finding your fit as simple as possible. Once your kit arrives and youâve found your preferred size, wear your chosen ring size for 48 hours. This gives you an accurate read on your size, since fingers can change siz","link":{"href":"/how-to-use-our-sizing-kit-7876949"}},{"id":"7876953","title":"Which finger should I be wearing the ring on?","excerpt":"For the most accurate readings, wear your ring on your index, middle or ring finger - these give the clearest signals. We'd also recommend your non-dominant hand, to keep wear and tear to a minimum. The ring should be placed with the sensors situated","link":{"href":"/which-finger-should-i-be-wearing-the-ring-on-7876953"}},{"id":"7876956","title":"My ring is too loose / tight","excerpt":"Too loose?. Try a different finger, you want it snug but comfortable. Most importantly, you donât want it spinning around as the sensors should always be palm side. Too tight?. Remove it gently with soap and cold water to ease any swelling, then swit","link":{"href":"/my-ring-is-too-loose--tight-7876956"}}],"children":[]},{"id":"435672","title":"Health Features","link":{"href":"/articles/health-features-435672"},"articles":[{"id":"7856613","title":"Sleep","excerpt":"Overview. ⢠Sleep measures how long you spend in each sleep stage and your average heart rate, HRV and blood oxygen percentage. Detailed Explanation. ⢠Sleep is a body process that allows your body and brain to rest. Without enough quality sleep, you","link":{"href":"/sleep-7856613"}},{"id":"7856614","title":"Body Temperature","excerpt":"Overview. ⢠Body temperature is a person's internal temperature. It is important to keep it stable for proper metabolism and bodily functions. Detailed Explanation. ⢠Normal body temperature changes throughout the day-âit's usually lower in the morni","link":{"href":"/body-temperature-7856614"}},{"id":"7856616","title":"Heart Rate","excerpt":"Overview. ⢠Heart rate is the number of beats per minute (BPM). For adults, a normal resting heart rate ranges from 60 to 100 BPM. This can vary based on age, gender, and other factors. Detailed Explanation. ⢠Your heart beats about 100,000 times a d","link":{"href":"/heart-rate-7856616"}},{"id":"7856651","title":"Resting Heart Rate","excerpt":"Overview. ⢠Resting heart rate (RHR) is the number of heart beats per minute while you are calm and inactive. To keep your RHR slow and stable, focus on regular exercise, maintaining a healthy weight, quitting smoking, and limiting alcohol intake. De","link":{"href":"/resting-heart-rate-7856651"}},{"id":"7856652","title":"HRV","excerpt":"Overview:. Heart Rate Variability (HRV) refers to the variation in the time intervals between consecutive heartbeats. This variability can change with each heartbeat and is typically measured in milliseconds. Detailed Explanation:. When the time betw","link":{"href":"/hrv-7856652"}},{"id":"7856653","title":"Stress","excerpt":"Overview:. ⢠Stress is the body's response to challenges or demands, called stressors. It can come from work, relationships, or life changes. While some stress can motivate us, too much can harm our health. Detailed Explanation. ⢠When we face stress","link":{"href":"/stress-7856653"}},{"id":"7856654","title":"Fatigue","excerpt":"Overview:. ⢠Fatigue value measures how tired a person is. It is used to assess fatigue levels during different activities or work conditions. Detailed Explanation:. ⢠Typically, smart devices use built-in sensors for heart rate, sleep, and exercise","link":{"href":"/fatigue-7856654"}},{"id":"7856655","title":"Mood","excerpt":"Overview:. Emotion is a subjective experience tied to physiological changes and external expressions. It is closely linked to a person's needs and desires. Detailed Explanation:. When emotions change, the body reacts through the HPA axis and autonomi","link":{"href":"/mood-7856655"}},{"id":"7856656","title":"Blood Oxygen (Sp02)","excerpt":"Overview:. ⢠Blood-oxygen saturation (SpO2:) is the percentage of oxyhemoglobin (HbO2) compared to the total hemoglobin (Hb) in the blood. It's a key measure of the body's respiratory function. Detailed Explanation. ⢠Human blood consists of two type","link":{"href":"/blood-oxygen-(sp02)-7856656"}},{"id":"7856657","title":"Respiratory Rate","excerpt":"Overview:. Respiratory rate refers to the number of breaths you take per minute. One rise and fall of the chest counts as one breath. Detailed Explanation:. Breathing consists of inhaling and exhaling. When you inhale, your lungs fill with air and de","link":{"href":"/respiratory-rate-7856657"}},{"id":"7856661","title":"PAI (Personal Activity Intelligence) Score","excerpt":"Overview:. ⢠The PAl value reflects a person's ability to sustain life. It includes various factors such as physical data, health status, medical history, and living environment. What is Pal value?. ⢠PAI stands for Personal Activity Intelligence. â¢","link":{"href":"/pai-(pers
24onal-activity-intelligence)-score-7856661"}},{"id":"7856659","title":"Cycle Tracking","excerpt":"Overview. Detailed Explanation. Cycle Phases. Precautions","link":{"href":"/cycle-tracking-7856659"}},{"id":"7856663","title":"Steps","excerpt":"Overview. Detailed Explanation. Reference Value Ranges. Precautions","link":{"href":"/steps-7856663"}},{"id":"7856664","title":"Calories Burned","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/calories-burned-7856664"}}],"children":[]},{"id":"436220","title":"Integrations","link":{"href":"/articles/integrations-436220"},"articles":[{"id":"7877021","title":"Connecting to Apple Health","excerpt":"Overview. Detailed Explanation. Important: Data From Multiple Sources. Precautions","link":{"href":"/connecting-to-apple-health-7877021"}},{"id":"7877023","title":"Connecting to Health Connect","excerpt":"Detailed Explanation. Important: Google Fit. Important: Data From Multiple Sources. Precautions","link":{"href":"/connecting-to-health-connect-7877023"}},{"id":"7877028","title":"Connecting to Strava","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/connecting-to-strava-7877028"}},{"id":"7888537","title":"Managing Data","excerpt":"Overview. Detailed Explanation. Resetting Your Ring. Precautions","link":{"href":"/managing-data-7888537"}}],"children":[]},{"id":"436567","title":"Useful Tips","link":{"href":"/articles/useful-tips-436567"},"articles":[{"id":"7888530","title":"How to change the language?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-to-change-the-language-7888530"}},{"id":"7888531","title":"How to change from Metric to Imperial?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-to-change-from-metric-to-imperial-7888531"}},{"id":"7888532","title":"How to change from Celsius to Fahrenheit?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-to-change-from-celsius-to-fahrenheit-7888532"}},{"id":"7888534","title":"How to change from 12 hour to 24 hour format?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-to-change-from-12-hour-to-24-hour-format-7888534"}},{"id":"8034608","title":"How to change date format?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-to-change-date-format-8034608"}},{"id":"7888535","title":"How do I start recording an activity?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-do-i-start-recording-an-activity-7888535"}},{"id":"7888536","title":"What are step length, stride length and cadence?","excerpt":"Overview. Detailed Explanation. Measuring Your Own Step and Stride Length. Precautions","link":{"href":"/what-are-step-length-stride-length-and-cadence-7888536"}},{"id":"8034639","title":"How do I set up / update my profile?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-do-i-set-up--update-my-profile-8034639"}}],"children":[]},{"id":"439131","title":"Issues With My Ring","link":{"href":"/articles/issues-with-my-ring-439131"},"articles":[{"id":"8018756","title":"My ring won't charge. What should I do?","excerpt":"Overview. Detailed Explanation. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.","link":{"href":"/my-ring-wont-charge-what-should-i-do-8018756"}},{"id":"8019394","title":"Is my ring waterproof. Can I shower or swim with it?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/is-my-ring-waterproof-can-i-shower-or-swim-with-it-8019394"}},{"id":"8019395","title":"How do I clean and care for my ring?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/how-do-i-clean-and-care-for-my-ring-8019395"}},{"id":"8019397","title":"My ring isn't syncing or connecting to the app","excerpt":"Overview. Detailed Explanation. Why Is Syncing Taking a Long Time?. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.","link":{"href":"/my-ring-isnt-syncing-or-connecting-to-the-app-8019397"}},{"id":"8019399","title":"The app won't open or keeps crashing","excerpt":"Overview. Detailed Explanation. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.","link":{"href":"/the-app-wont-open-or-keeps-crashing-8019399"}}
24,{"id":"8019401","title":"How do I factory reset my ring?","excerpt":"Overview. Detailed Explanation. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.","link":{"href":"/how-do-i-factory-reset-my-ring-8019401"}},{"id":"8019403","title":"My readings seem inaccurate. what should I do?","excerpt":"Overview. Detailed Explanation. Precautions","link":{"href":"/my-readings-seem-inaccurate-what-should-i-do-8019403"}},{"id":"8019404","title":"My ring is unresponsive or won't turn on","excerpt":"","link":{"href":"/my-ring-is-unresponsive-or-wont-turn-on-8019404"}},{"id":"8019411","title":"How long should my ring's battery last, and mine seems to be draining fast. Why?","excerpt":"Overview. Detailed Explanation. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.","link":{"href":"/how-long-should-my-rings-battery-last-and-mine-seems-to-be-draining-fast-why-8019411"}}],"children":[]}]},{"id":"282017","title":"Shipping \u0026 Delivery","link":{"href":"/articles/shipping-and-delivery-282017"},"articles":[{"id":"1774894","title":"What is your shipping policy?","excerpt":"Standard Delivery. Uses Royal Mail 48-hour tracked. Delivery aim: 5â7 working days. £2.99 (free on orders over £40). Applies to UK postcodes*. Next Day Delivery. Uses Royal Mail 24-hour tracked. Cost: £3.99 (free on orders over £100). Order by 2pm Mo","link":{"href":"/what-is-your-shipping-policy-1774894"}},{"id":"1774817","title":"My order was marked delivered but itâs not here","excerpt":"If your order has been marked as delivered but hasnât arrived, we recommend taking the following steps:. Check around your property for a safe place where the parcel may have been left. Ask neighbours or building management in case they accepted the","link":{"href":"/my-order-was-marked-delivered-but-it%E2%80%99s-not-here-1774817"}},{"id":"1774884","title":"How long does shipping take?","excerpt":"Delivery times may vary depending on the destination and the shipping method selected at checkout. Please see our delivery options below:. Standard Delivery â Arrives within 5â7 business days. Next Day Delivery â Arrives within 1â2 business days. Ord","link":{"href":"/how-long-does-shipping-take-1774884"}},{"id":"1774847","title":"What do I do if my item(s) arrives damaged?","excerpt":"Firstly, weâre sorry your item(s) have damage. Please contact us with an image of your damaged item and any affected packaging for further assistance. We aim to response within 2-3 working days. While we may not be able to guarantee your exact order","link":{"href":"/what-do-i-do-if-my-item(s)-arrives-damaged-1774847"}},{"id":"1774869","title":"Do you ship worldwide?","excerpt":"Currently, we only ship to addresses within mainland UK, however, we do sell our products via Amazon or other major retails who may deliver to your location.","link":{"href":"/do-you-ship-worldwide-1774869"}},{"id":"1774850","title":"What do I do if I receive the wrong item in my order?","excerpt":"Weâre very sorry if youâve received an incorrect item. Please contact our customer service team, and weâll do our best to resolve this promptly. To help us assist you efficiently, please include the following in your email:. A clear photo of the item","link":{"href":"/what-do-i-do-if-i-receive-the-wrong-item-in-my-order-1774850"}},{"id":"1774870","title":"How much does shipping cost?","excerpt":"Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:. Standard Delivery â £2.99. Free on orders over £40. Arrives within 5â7 business days. Next Day Delivery â £5.99. Free on o","link":{"href":"/how-much-does-shipping-cost-1774870"}},{"id":"1774885","title":"How do I track my order?","excerpt":"Once your order has been placed and processed, youâll receive a confirmation email containing your order details, including a tracking number and a link to our tracking page. You can click on the tracking link provided, or enter your tracking number","link":{"href":"/how-do-i-track-my-order-1774885"}}
24,{"id":"1774886","title":"What should I do if my parcel or items are missing or arrive damaged?","excerpt":"At Sekonda, weâre committed to ensuring your order arrives safely and in perfect condition. If something goes wrong, we're here to help. Lost PackagesIf you believe your parcel has been lost in transit, please contact our Customer Service team by cli","link":{"href":"/what-should-i-do-if-my-parcel-or-items-are-missing-or-arrive-damaged-1774886"}}],"children":[]},{"id":"282022","title":"Promotions","link":{"href":"/articles/promotions-282022"},"articles":[{"id":"1774848","title":"How do I apply promotion/discount codes?","excerpt":"To apply a promo or discount code:. ⢠Proceed to checkout and enter your code in the 'Promo Code' field. ⢠Click Apply to see your new total before finalising your order. ⢠Only one code can be used per order. If youâre having trouble entering your p","link":{"href":"/how-do-i-apply-promotiondiscount-codes-1774848"}},{"id":"1927671","title":"Where can I find a discount code?","excerpt":"You can enjoy a 10% discount on your first order and get access to exclusive orders by signing up to our newsletter.Please go to our Home Page. Scroll to the bottom and fill out the 'Sign up for 10% off section. Need further help on where to enter yo","link":{"href":"/where-can-i-find-a-discount-code-1927671"}},{"id":"3475035","title":"Promotion Terms \u0026 Conditions","excerpt":"Sign up for 10% off. 10% off when signing up to our newsletter. 10% off code is valid on full priced Sekonda and Seksy products. Items listed on our 'Outlet' are exempt from this offer. Offer code cannot be used in conjunction with any other discount","link":{"href":"/promotion-terms-and-conditions-3475035"}}],"children":[]},{"id":"284316","title":"Spare Parts, Service \u0026 Repair Partners","link":{"href":"/articles/spare-parts-service-and-repair-partners-284316"},"articles":[{"id":"1812969","title":"Watch Repairs, Servicing \u0026 Spare Parts","excerpt":"If your watch develops a fault within two years of purchase, and it falls within the scope of our guarantee, youâre fully covered with a replacement. We don't carry out or handle repairs directly, but simply click here to get the guarantee process st","link":{"href":"/watch-repairs-servicing-and-spare-parts-1812969"}}],"children":[]},{"id":"284317","title":"Smart App","link":{"href":"/articles/smart-app-284317"},"articles":[{"id":"1813003","title":"Smart App","excerpt":"For guidance on setting up and using your smart watch, including app features, compatibility, and downloads, please visit our Smart App page. It has everything you need to get started and make the most of your Sekonda smart watch.","link":{"href":"/smart-app-1813003"}}],"children":[]},{"id":"284279","title":"Care Instructions","link":{"href":"/articles/care-instructions-284279"},"articles":[{"id":"1812724","title":"How should I clean my watch?","excerpt":"- Bracelet watches: To occasionally clean the bracelet and case, use an old toothbrush with warm soapy water, then rinse with clean water and dry the watch and bracelet completely. If your watch is not water resistant, the same method can be used to","link":{"href":"/how-should-i-clean-my-watch-1812724"}},{"id":"1812725","title":"What should I do if I am wearing my watch every day?","excerpt":"We recommend that straps and bracelets are always worn slightly loosely to allow air to circulate and any moisture to evaporate. Wipe any heavy perspiration or dust off with a soft dry cloth to avoid any unwanted damage to your watch or skin irritati","link":{"href":"/what-should-i-do-if-i-am-wearing-my-watch-every-day-1812725"}},{"id":"1812731","title":"What is water resistancy?","excerpt":"Despite common misunderstanding, there is no such thing as a waterproof watch. Water resistance for any given watch is expressed in meters, atmospheres (ATM) or feet. The stated water resistance does not mean that the owner is safe to swim or dive to","link":{"href":"/what-is-water-resistancy-1812731"}},{"id":"3235241","title":"How to wear your watch correctly","excerpt":"","link":{"href":"/how-to-wear-your-watch-correctly-3235241"}}],"children":[]},{"id":"284063","title":"Jewellery","link":{"href":"/articles/jewellery-284063"}
24,"articles":[{"id":"1809014","title":"Can I return earrings?","excerpt":"Earrings cannot be returned if the protective seal has been broken for hygiene reasons. If your earrings are faulty or there is another problem with your earrings, please return with the protective seal still intact. If you would like more informatio","link":{"href":"/can-i-return-earrings-1809014"}},{"id":"1809019","title":"What material is the jewellery made from?","excerpt":"Sekonda jewellery is made from multiple quality materials that we also use to make our watches. The exact materials can be found in the descriptions or specifications of the product. Sekonda mostly uses stainless steel or base metal (brass) plated wi","link":{"href":"/what-material-is-the-jewellery-made-from-1809019"}},{"id":"1809022","title":"What if I receive a faulty item?","excerpt":"If you receive a faulty item, please contact our customer services team and include your order number and an image or video of the fault.","link":{"href":"/what-if-i-receive-a-faulty-item-1809022"}},{"id":"1809023","title":"Can I wear Sekonda jewellery in the shower?","excerpt":"To keep your jewellery looking its best, we recommend that you remove any jewellery pieces before showering.","link":{"href":"/can-i-wear-sekonda-jewellery-in-the-shower-1809023"}},{"id":"1809031","title":"Can I return a gift set that includes earrings?","excerpt":"Gift sets that include earrings cannot be returned if the protective seal has been broken due to hygiene reasons, please return with the protective seal still intact for a full refund.","link":{"href":"/can-i-return-a-gift-set-that-includes-earrings-1809031"}},{"id":"1809032","title":"Why does the colour of my jewellery look different to the images online?","excerpt":"Colour may vary slightly due to different device settings and the varying nature of the precious metals used. We endeavor to display our jewellery on our website honestly, but if you would like to discuss this matter further, please contact our custo","link":{"href":"/why-does-the-colour-of-my-jewellery-look-different-to-the-images-online-1809032"}},{"id":"1809035","title":"Care instructions and wearing your jewellery","excerpt":"To prolong the lasting quality of your jewellery, we recommend that you avoid direct contact with liquids, lotions, perfume and cosmetics when possible. We also recommend removing any jewellery items before bathing, showering or exercising.","link":{"href":"/care-instructions-and-wearing-your-jewellery-1809035"}},{"id":"1809036","title":"How can I best store my Sekonda jewellery?","excerpt":"We recommend that our jewellery should be stored at room temperature and out of direct sunlight. We also recommend that you store your jewellery somewhere with low humidity to avoid tarnishing.","link":{"href":"/how-can-i-best-store-my-sekonda-jewellery-1809036"}},{"id":"1809037","title":"How can I clean my Sekonda jewellery?","excerpt":"We recommend that you wipe your jewellery daily with a soft dry cloth. If you wish for a more extensive cleaning, we recommend using a jewellery cleaning solution which is widely available within the market.","link":{"href":"/how-can-i-clean-my-sekonda-jewellery-1809037"}},{"id":"1809044","title":"How can I prevent my Sekonda jewellery from tarnishing?","excerpt":"To prevent any potential tarnishing, we recommend that you wipe your jewellery with a clean dry cloth daily and store your jewellery at room temperature, away from direct sunlight and in a place with low humidity. We also recommend you avoid getting","link":{"href":"/how-can-i-prevent-my-sekonda-jewellery-from-tarnishing-1809044"}},{"id":"1809179","title":"Are there traces of nickel in Sekonda jewellery?","excerpt":"Whilst all efforts have been made to ensure our jewellery is of the highest quality, low levels of nickel can sometimes be found in different metals. As a result we have carried out thorough testing to ensure that our jewellery is safe to wear, which","link":{"href":"/are-there-traces-of-nickel-in-sekonda-jewellery-1809179"}}],"children":[]},{"id":"302105","title":"Contact Us","link":{"href":"/articles/contact-us-302105"},"articles":[{"id":"2140463","title":"Contact Form","excerpt":"If you need assistance, please complete the form below. A member of our Customer Service Team will be in touch within 5-7 working days.","link":{"href":"/contact-form-2140463"}}],"children":[]},{"id":"282021","title":"Guarantee","link":{"href":"/articles/guarantee-282021"},"articles":[{"id":"2584081","title":"Guarantee Policy","excerpt":"At Sekonda, we take pride in the quality and craftsmanship of our watches. Each watch is made to a high standard and comes with a two-year guarantee against manufacturing faults. This guarantee operates alongside your statutory rights under UK consum","link":{"href":"/guarantee-policy-2584081"}}
24,{"id":"1774906","title":"How long is my Sekonda watch guaranteed for?","excerpt":"At Sekonda we care about you getting the most out of your watch, thatâs why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local Timpsons, H. Samuel or Watch Lab who will be abl","link":{"href":"/how-long-is-my-sekonda-watch-guaranteed-for-1774906"}},{"id":"1781296","title":"Is the Sekonda watch battery, strap and bracelet covered by the guarantee?","excerpt":"The Sekonda guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.","link":{"href":"/is-the-sekonda-watch-battery-strap-and-bracelet-covered-by-the-guarantee-1781296"}},{"id":"2119037","title":"When will I receive my replacement watch?","excerpt":"Please allow up to 14 working days from when we received your parcel back at our warehouse to receive your replacement. During busy periods waits may be longer and we apologise for any delays. If you would like to know the status of your replacement,","link":{"href":"/when-will-i-receive-my-replacement-watch-2119037"}},{"id":"2196979","title":"I've submitted a Guarantee Claim â how long will it take?","excerpt":"We aim to respond to your Guarantee Claim submission within 2-3 working days. If your guarantee claim has been successful, you will need to follow the instructions provided on our approval email taking into account the 'Return Guidance' section. Once","link":{"href":"/ive-submitted-a-guarantee-claim-%E2%80%93-how-long-will-it-take-2196979"}},{"id":"1806853","title":"How to make a claim against your guarantee","excerpt":"If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. Once submitted, our team will review your claim in line with our guarantee terms and determine whether a replacement can be issu","link":{"href":"/how-to-make-a-claim-against-your-guarantee-1806853"}}],"children":[]}],"sidebarUncategorizedArticles":[],"activeCategoryId":"282021","selectedCategory":{"id":282021,"title":"Guarantee","imageURL":null,"description":"","articles":[],"counts":{"categories":0,"articles":6},"link":{"href":"/articles/guarantee-282021"}},"childrenCategories":[],"childrenArticles":[{"id":2584081,"title":"Guarantee Policy","description":"At Sekonda, we take pride in the quality and craftsmanship of our watches. Each watch is made to a high standard and comes with a two-year guarantee against manufacturing faults. This guarantee operates alongside your statutory rights under UK consum","htmlContent":"\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eAt Sekonda, we take pride in the quality and craftsmanship of our watches. Each watch is made to a high standard and comes with a \u003cstrong\u003etwo-year guarantee\u003c/strong\u003e against manufacturing faults. This guarantee operates alongside your statutory rights under UK consumer law.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eIf your watch develops a fault and it has been \u003cstrong\u003ewithin 28 days of purchase\u003c/strong\u003e from our website, please initiate a return through our \u003ca href=\"https://track.shipstation.com/f/r/h/TiZh1PcCIcVvQwobvuxM%2FQ%3D%3D\" rel=\"noreferrer noopener\" target=\"_blank\" title=\"https://track.shipstation.com/f/r/h/tizh1pccicvvqwobvuxm%2fq%3d%3d\"\u003eReturns Portal\u003c/a\u003e. Include a note inside your parcel confirming whether you would like a \u003cstrong\u003erefund\u003c/strong\u003e or \u003cstrong\u003ereplacement\u003c/strong\u003e. Once we have received your watch at our warehouse, your request will be processed within \u003cstrong\u003e10\u003c/strong\u003e\u003cstrong\u003e\u0026#x2013;14 working days\u003c/strong\u003e. Customers who purchased directly from \u
24003cstrong\u003esekonda.com\u003c/strong\u003e are entitled to a refund or a replacement. However, if your item was purchased from one of our official retail partners such as Argos, H. Samuel, F. Hinds or an independent jeweller you will need to return the item to the place of purchase as your contract of sale is with them. We are unable to assist with refunds or replacements for items purchased elsewhere. Please note that the terms and conditions of our official retail partners may differ from our own. We recommend reviewing their individual policies directly on their official websites before making a return or exchange.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eIf your watch develops a fault \u003cstrong\u003eafter 28 days but within 6 months\u003c/strong\u003e, please complete our \u003ca href=\"https://support.sekonda.com/en-GB/how-to-make-a-claim-against-your-guarantee-1806853\" rel=\"noopener noreferrer\" target=\"_blank\" title=\"https://support.sekonda.com/en-gb/flows/01k5rckd7fgd79xxwrne0pstnv\" class=\"fr-strong fr-green\"\u003eGuarantee Claim\u0026#xA0;\u003c/a\u003eProcess. Our team will review your claim and respond within \u003cstrong\u003e2\u0026#x2013;3 working days\u003c/strong\u003e to confirm whether it has been approved or rejected. If approved, you will be entitled to a refund or a replacement, this will depend on your preference, place of purchase and product availability.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eFor claims made \u003cstrong\u003eafter 6 months\u003c/strong\u003e, the same process applies. However, you will only be entitled to a replacement, unless you can provide evidence that the issue existed at the point of purchase. This will be handled at our own discretion after processing your guarantee claim submission.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eThe guarantee covers manufacturing faults only. It does not cover: batteries, straps and bracelets. Accidental damage, misuse, or general wear and tear or water penetration except in watches marked as \u0026#x201C;Water Resistant\u0026#x201D;. Proof of purchase must be provided for all claims. Any watches returned outside of the terms outlined above or without prior approval may be declined and returned to the sender.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eProof of purchase must be provided for all claims. Watches returned without valid proof of purchase or outside the guarantee terms may be declined and returned to the sender. If a watch has been opened, serviced or repaired by anyone other than Sekonda or an authorised service partner, the guarantee will no longer apply. Valid proof includes a receipt, order confirmation email, or a clear bank statement showing the transaction.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eSekonda reserves the right to inspect all returned watches to determine whether the reported issue falls within guarantee coverage. If a claim is accepted, a replacement will be sent or a replacement of equal value will be issued if the original model is no longer available. If a\u0026#xA0;replacement is not possible, a refund may be offered at our discretion. Please note that repairs or replacements may take longer if replacement parts are out of stock or discontinued. In such cases, we will keep you informed throughout the process.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eCustomers are responsible for safely packaging and returning their watch. We recommend using a tracked postal service, as Sekonda cannot be held liable for parcels lost or damaged in transit. Sekonda shall not be liable for any indirect, consequential or incidental damages arising from product failure, except where required by law. This guarantee is governed by the laws of England and Wales. Sekonda reserves the right to update or amend this policy at any time; any such changes will not affect existing valid claims.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eSekonda does not ship orders internationally. As such, our guarantee does not cover the cost of returning items to us from outside of the United Kingdom. Any returns sent from overseas will be at the customer\u0026#x2019;s own expense, and we recommend using a tracked and insured service, as Sekonda cannot be held responsible for items lost or damaged in transit.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eFor any services or aftercare support on items outside of their guarantee period, please visit a Timpson\u0026apos;s, H. Samuel or The Watch Lab within your area, who will be more than happy to assist you with your query.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"\u003eNeed help finding your local store?\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli style=\"color: rgb(0, 0, 0);\"\u003e\u003ca href=\"https://www.timpson.co.uk/stores\" rel=\"noreferrer noopener\" target=\"_blank\" title=\"https://www.timpson.co.uk/stores\"\u003eFind your nearest Timpson\u003c/a\u003e\u003c/li\u003e\u003cli style=\"color: rgb(0, 0, 0);\"\u003e\u003ca href=\"https://www.hsamuel.co.uk/store-finder\" rel=\"noreferrer noopener\" target=\"_blank\" title=\"https://www.hsamuel.co.uk/store-finder\"\u003eFind your nearest H. Samuel\u003c/a\u003e\u003c/li\u003e\u003cli style=\"color: rgb(0, 0, 0);\"\u003e\u003ca href=\"https://www.thewatchlab.co.uk/our-labs/\" rel=\"noreferrer noopener\" target=\"_blank\" title=\"https://www.thewatchlab.co.uk/our-labs/\"\u003eFind your nearest Watch Lab\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003ePlease Note:\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e\u003cem\u003e*To process warranty/guarantee claims, we may use automated tools (including AI) to review documents you upload as proof of purchase (such as receipts, invoices, order confirmations or delivery notes). This helps us confirm eligibility and speed up our response. Your documents may be securely processed by trusted service providers acting on our behalf. The AI provides a re
24commendation only and a member of our team may review the outcome before a final decision is made.\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e\u003cem\u003ePlease avoid uploading unnecessary personal or financial information (for example full payment card or bank account details). We handle all documents in line with our Privacy Policy and applicable data protection law. Data submitted for claim validation is not used to train AI models*.\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e","categoryId":282021,"slug":"guarantee-policy","lastUpdated":"2026-07-06T13:18:16.698Z","link":{"href":"/guarantee-policy-2584081"}},{"id":1774906,"title":"How long is my Sekonda watch guaranteed for?","description":"At Sekonda we care about you getting the most out of your watch, thatâs why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local Timpsons, H. Samuel or Watch Lab who will be abl","htmlContent":"\u003cp id=\"isPasted\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eAt Sekonda we care about you getting the most out of your watch, that\u0026#x2019;s why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local Timpson\u003c/span\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003es, H. Samuel or Watch Lab who will be able to assist you further.\u0026#xA0;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eYour Sekonda watch is guaranteed against defects in materials and workmanship for a period of 2 years from the date of purchase. You do not need to register your guarantee to qualify for this service, simply keep your proof of purchase as it may be required.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;\" id=\"isPasted\"\u003eWe advise that our customers deal directly with Time Products UK for anything within its guarantee period should they require any advice or assistance. During this period, we will replace the faulty watch at our discretion.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eFor any services or aftercare support on items outside of their guarantee period, please visit a Timpson\u0026apos;s, H. Samuel or The Watch Lab within your area, who will be more than happy to assist you with your query.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eNeed help finding your local store?\u0026#xA0;\u003c/span\u003e\u003c/p\u003e\u003cul type=\"disc\"\u003e\u003cli style=\"font-size: 16px; color: rgb(247, 218, 100);\"\u003e\u003ca href=\"https://www.timpson.co.uk/stores\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFind your nearest Timpson\u003c/a\u003e\u003c/li\u003e\u003cli style=\"font-size: 16px; color: rgb(247, 218, 100);\"\u003e\u003ca href=\"https://www.hsamuel.co.uk/store-finder\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFind your nearest H. Samuel\u003c/a\u003e\u003c/li\u003e\u003cli style=\"font-size: 16px; color: rgb(247, 218, 100);\"\u003e\u003ca href=\"https://www.thewatchlab.co.uk/our-labs/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFind your nearest Watch Lab\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e\u003cstrong\u003eIMPORTANT\u003c/strong\u003e \u0026#x2013; Not covered by Guarantee:\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e1. Batteries, straps and bracelets.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e2. Damage caused by accident, misuse or lack of care. View our\u0026#xA0;\u003c/span\u003e\u003cspan style=\"color: rgb(238, 196, 49);\"\u003e\u003ca href=\"https://support.sekonda.com/en-GB/articles/care-instructions-284279\"\u003ecare instructions\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e\u0026#xA0;for more information.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e3. Water penetration except in watches marked as \u0026#x201C;Water Resistant\u0026#x201D;.\u003c/span\u003e\u003c/p\u003e","categoryId":282021,"slug":"how-long-is-my-sekonda-watch-guaranteed-for","lastUpdated":"2026-02-03T10:34:25.593Z","link":{"href":"/how-long-is-my-sekonda-watch-guaranteed-for-1774906"}},{"id":1781296,"title":"Is the Sekonda watch battery, strap and bracelet covered by the guarantee?","description":"The Sekonda guarantee does not cover consumable or external
24components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.","htmlContent":"\u003cp\u003eThe Sekonda guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.\u003c/p\u003e","categoryId":282021,"slug":"is-the-sekonda-watch-battery-strap-and-bracelet-covered-by-the-guarantee","lastUpdated":"2026-02-03T10:34:26.343Z","link":{"href":"/is-the-sekonda-watch-battery-strap-and-bracelet-covered-by-the-guarantee-1781296"}},{"id":2119037,"title":"When will I receive my replacement watch?","description":"Please allow up to 14 working days from when we received your parcel back at our warehouse to receive your replacement. During busy periods waits may be longer and we apologise for any delays. If you would like to know the status of your replacement,","htmlContent":"\u003cp\u003ePlease allow up to 14 working days from when we received your parcel back at our warehouse to receive your replacement. During busy periods waits may be longer and we apologise for any delays. If you would like to know the status of your replacement, please contact our customer service team.\u003c/p\u003e","categoryId":282021,"slug":"when-will-i-receive-my-replacement-watch","lastUpdated":"2026-02-03T10:34:53.374Z","link":{"href":"/when-will-i-receive-my-replacement-watch-2119037"}},{"id":2196979,"title":"I've submitted a Guarantee Claim â how long will it take?","description":"We aim to respond to your Guarantee Claim submission within 2-3 working days. If your guarantee claim has been successful, you will need to follow the instructions provided on our approval email taking into account the 'Return Guidance' section. Once","htmlContent":"\u003cp data-start=\"203\" data-end=\"334\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eWe aim to respond to your Guarantee Claim submission within 2-3 working days.\u0026#xA0;\u003c/span\u003e\u003c/p\u003e\u003cp data-start=\"203\" data-end=\"334\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eIf your guarantee claim has been successful, you will need to follow the instructions provided on our approval email taking into account the \u0026apos;Return Guidance\u0026apos; section.\u003c/span\u003e\u003c/p\u003e\u003cp data-start=\"203\" data-end=\"334\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eOnce your parcel has been \u003cstrong data-start=\"229\" data-end=\"259\"\u003edelivered to our warehouse\u003c/strong\u003e, please allow \u003cstrong data-start=\"274\" data-end=\"295\"\u003e7\u0026#x2013;10 working days\u003c/strong\u003e for our team to process your return.\u003c/span\u003e\u003c/p\u003e\u003cp data-start=\"336\" data-end=\"499\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eAfter processing is complete, your replacement watch will be shipped using a signed-for delivery service to ensure it arrives safely.\u003c/span\u003e\u003c/p\u003e\u003cp data-start=\"501\" data-end=\"676\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eWe\u0026#x2019;re unable to provide updates before the 7\u0026#x2013;10 working day processing period has passed, so we recommend keeping an eye on your tracking for confirmation of delivery to us.\u003c/span\u003e\u003c/p\u003e","categoryId":282021,"slug":"ive-submitted-a-guarantee-claim-%E2%80%93-how-long-will-it-take","lastUpdated":"2026-02-03T10:34:57.767Z","link":{"href":"/ive-submitted-a-guarantee-claim-%E2%80%93-how-long-will-it-take-2196979"}},{"id":1806853,"title":"How to make a claim against your guarantee","description":"If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. Once submitted, our team will review your claim in line with our guarantee terms and determine whether a replacement can be issu","htmlContent":"\u003cp data-start=\"197\" data-end=\"320\" id=\"isPasted\"\u003eIf your product has developed a fault and you would like us to assess it under guarantee, please complete the form below.\u0026#xA0;\u003c/p\u003e\u003cp data-start=\"197\" data-end=\"320\"\u003eOnce submitted, our team will review your claim in line with our guarantee terms and determine whether a \u003cstrong data-start=\"512\" data-end=\"527\"\u003ereplacement\u003c/strong\u003e can be issued - this is handled \u003cstrong data-start=\"560\" data-end=\"581\"\u003eat our discretion\u003c/strong\u003e based on the nature of the fault and the conditions of the guarantee.\u003c/p\u003e\u003cp\u003ePlease note, if your product is within 28 days of your purchase, you will need to contact your original retailer of purchase directly.\u0026#xA0;\u003c/p\u003e\u003cp id=\"isPasted\"\u003e\u003cstrong\u003eIMPORTANT\u0026#xA0;\u003c/strong\u003e\u0026#x2013; Not covered by Guarantee:\u003c/p\u003e\u003cp\u003e1. Batteries, straps and bracelets.\u003c/p\u003e\u003cp\u003e2. Damage caused by accident, misuse or lack of care. View our \u003ca href=\"https://support.sekonda.com/en-GB/articles/care-instructions-284279\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ecare instructions\u003c/a\u003e.\u003c/p\u003e\u003cp\u003e3. Water penetration except in watches marked as \u0026#x201C;
24Water Resistant. \u003cscript src=\"https://embed.formaloo.me/v1/main.js\" defer async\u003e\u003c/script\u003e\u003c/p\u003e\u003cdiv class=\"formaloo--root-container\" data-form-slug=\"71FMxpTA\" style=\"width:100%;height:500px;\"\u003e\u003cbr\u003e\u003c/div\u003e\u003cp\u003e*To process warranty/guarantee claims, we may use automated tools (including AI) to review documents you upload as proof of purchase (such as receipts, invoices, order confirmations or delivery notes). This helps us confirm eligibility and speed up our response. Your documents may be securely processed by trusted service providers acting on our behalf. The AI provides a recommendation only and a member of our team may review the outcome before a final decision is made.\u0026#xA0;\u003c/p\u003e\u003cp\u003e\u003cem\u003ePlease avoid uploading unnecessary personal or financial information (for example full payment card or bank account details). We handle all documents in line with our Privacy Policy and applicable data protection law. Data submitted for claim validation is not used to train AI models*.\u003c/em\u003e\u003c/p\u003e","categoryId":282021,"slug":"how-to-make-a-claim-against-your-guarantee","lastUpdated":"2026-09-21T09:41:36.407Z","link":{"href":"/how-to-make-a-claim-against-your-guarantee-1806853"}}],"parentsLevels":[],"parentCategoryIds":["282021"],"showLanguageFallbackWarning":false,"cachedCookies":{"cachedIsGridMode":null,"cachedSidebarOpened":null},"_sentryTraceData":"5e14790026734ccd8fc264ff3e629ac4-8eec376a2a377768","_sentryBaggage":"sentry-environment=production,sentry-release=17aa15901ccdf416b2f8c44c1b0c33ab0e440f3f,sentry-public_key=339d07b3af324b43a69197fcfeeb4c08,sentry-trace_id=5e14790026734ccd8fc264ff3e629ac4,sentry-org_id=10734"},"__N_SSP":true},"page":"/articles/[slugCategoryId]","query":{"slugCategoryId":"guarantee-282021"},"buildId":"_nDlauS8BmpkjYb07OMd6","assetPrefix":"https://assets.gorgias.help/17aa15901ccdf416b2f8c44c1b0c33ab0e440f3f","runtimeConfig":{"environment":"production","chatSelfServicePortalApiUrl":"https://us-east1-898b.gorgias.chat","chatCdnBaseUrl":"https://config.gorgias.chat","recaptcha":{"disabled":false,"siteKey":"6LcIEKclAAAAANYKZuy20mvsprqiXITTJTMgCG-8"},"workflowsBaseUrl":"https://api.gorgias.work"},"isFallback":false,"isExperimentalCompile":false,"gssp":true,"locale":"en-GB","locales":["catchAll","en-US","en-GB","fr-FR","fr-CA","es-ES","de-DE","nl-NL","cs-CZ","da-DK","no-NO","it-IT","sv-SE","fi-FI","ja-JP","pt-BR"],"defaultLocale":"catchAll","scriptLoader":[{"defer":true,"src":"https://static.cloudflareinsights.com/beacon.min.js","data-cf-beacon":"{\"token\": \"868ba4fba67d4d5b918ad5290f6a8690\"}","strategy":"afterInteractive"}]}</script>
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