1<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html><head> 2<link rel="image_src" href="https://s.turbifycdn.com/aah/tenrentea/contact-us-14.png" /> 3<meta property="og:image" content="https://s.turbifycdn.com/aah/tenrentea/contact-us-14.png" /> 4<meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, user-scalable=0" /><title>Contact Us</title><link rel="stylesheet" type="text/css" href="https://sep.turbifycdn.com/ay/mobile/css/mmenu_2.css" /><link rel="stylesheet" type="text/css" href="css.css" /><style><!--@media screen and (max-width: 884px) { #topSearch {float:none;clear:both;width:100%;height:auto!important;}#topSearch select {width:100%}#topSearch #query {width:80%}#topSearch form {top:inherit;-webkit-transform:inherit;-ms-transform:inherit;transform:inherit}}--></style><link rel="stylesheet" type="text/css" href="css-edits.css" />
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9<script type="text/javascript"> 10 var isSafari = !!navigator.userAgent.match(/Version\/[\d\.]+.*Safari/); 11 var isIOS = !!navigator.platform && /iPad|iPhone|iPod/.test(navigator.platform); 12 if (isSafari && isIOS) { 13 document.forms["searcharea"].onsubmit = function (searchAreaForm) { 14 var elementsList = this.elements, queryString = '', url = '', action = this.action; 15 for(var i = 0; i < elementsList.length; i++) { 16 if (elementsList[i].name) { 17 if (queryString) { 18 queryString = queryString + "&" + elementsList[i].name + "=" + encodeURIComponent(elementsList[i].value); 19 } else { 20 queryString = elementsList[i].name + "=" + encodeURIComponent(elementsList[i].value); 21 } 22 } 23 } 24 if (action.indexOf("?") == -1) { 25 action = action + "?"; 26 } 27 url = action + queryString; 28 window.location.href = url; 29 return false; 30 } 31 } 32 </script>
32 33 </div><br clear="all" /></div></div><div class="nav-outer"><div class="inner"><nav id="mmenu"><ul id="topNav"><li class="mainNav"><a href="what-s-new.html" class="top">What's New</a><ul class="sub"><li><a href="springoolong.html">Spring Sprout Oolong Tea 2026 (Limited)</a></li><li><a href="winter-oolong.html">Winter Oolong 2025-2026 (Limited Edition)</a></li><li><a href="dragon-well-1st-flush1.html">2026 Dragon Well 1st Flush (Very Limited)</a></li><li><a href="dragon-well-early-spring.html">2026 Dragon Well Early Spring (Limited)</a></li><li><a href="green-tea-wasabi-peanuts.html">Green Tea Wasabi Peanuts</a></li><li><a href="alishan-oolong1.html">Alishan Oolong</a></li><li><a href="spring-sensation-oolong-tea.html">Spring Sensation Spring Oolong (Limited)</a></li><li><a href="aged-puerh-large-canister-main.html">Aged Pu-Erh Large Canister</a></li><li><a href="liu-an-gua-pian.html">Liu An Gua Pian</a></li><li><a href="pearl-chrysanthemum.html">Pearl Chrysanthemum</a></li><li><a href="jasmine-yin-hao.html">Jasmine Yin Hao</a></li><li><a href="ten-li-tianli-.html">Ten Li (Tianli)</a></li><li><a href="aged-kings-tea-limited.html">Aged King's Tea (Limited)</a></li><li><a href="tung-ting-supreme.html">Tung Ting Supreme</a></li><li><a href="kings-509.html">King's 509 Dark Ginseng Oolong Superfine Grade</a></li><li><a href="superfine-white-tea-silver-needles.html">Superfine White Tea (Silver Needles)</a></li><li><a href="supreme-scarlet-robe-oolong.html">Supreme Scarlet Robe Oolong</a></li><li><a href="yunnan-black-tea-1st-grade.html">Yunnan Black Tea 1st Grade</a></li></ul></li><li class="mainNav"><a href="loose-teas.html" class="top">Loose Teas</a><ul class="sub"><li><a href="oolong-wu-long-tea.html">Oolong (Wu-Long) Tea</a></li><li><a href="jasmine.html">Jasmine Tea</a></li><li><a href="blacktea1.html">Black Tea</a></li><li><a href="green-tea.html">Green Tea</a></li><li><a href="pouchong-tea.html">Pouchong Tea</a></li><li><a href="pu-erh--tea.html">Pu-Erh Tea</a></li><li><a href="ti-kuan-yin-tea.html">Ti Kuan Yin Tea</a></li><li><a href="white-tea.html">White Tea</a></li><li><a href="kings-tea.html">King's Tea</a></li><li><a href="herbal-and-blended-teas.html">Herbal and Blended Teas</a></li><li><a href="flavored-and-scented-tea.html">Flavored Teas</a></li></ul></li><li class="mainNav"><a href="tea-bags.html" class="top">Tea Bags</a><ul class="sub"><li><a href="black-tea-bags.html">Black Tea Bags</a></li><li><a href="green-tea-bags-powders.html">Green Tea Bags & Powders</a></li><li><a href="jasmine-tea-bags.html">Jasmine Tea Bags</a></li><li><a href="oolong-tea-bags.html">Oolong Tea Bags</a></li><li><a href="pouchong-tea-bags.html">Pouchong Tea Bags</a></li><li><a href="pu-erh-tea-bags.html">Pu-Erh Tea Bags</a></li><li><a href="ti-kuan-yin-tea-bags.html">Ti Kuan Yin Tea Bags</a></li><li><a href="whiteteabag.html">White Tea Bag</a></li><li><a href="traditional-asian-tea-collection.html">Traditional Asian Tea Bag Collection</a></li><li><a href="herbal-blended-and-health-tea-collection.html">Herbal, Blended and Health Tea Bag Collection</a></li></ul></li><li class="mainNav"><a href="snacks.html" class="top">Snacks</a></li><li class="mainNav"><a href="ginseng.html" class="top">Ginseng</a><ul class="sub"><li><a href="ginseng-teabags.html">Ginseng Teabags</a></li><li><a href="ginseng-roots.html">Ginseng Roots</a></li><li><a href="ginseng-powder.html">Ginseng Powder</a></li></ul></li><li class="mainNav"><a href="tea-equipment.html" class="top">Tea Equipment</a><ul class="sub"><li><a href="tea-canisters.html">Tea Canisters</a></li><li><a href="tea-cups.html">Tea Cups</a></li><li><a href="tea-sets.html">Tea Sets</a></li><li><a href="tea-accessories-mesh-balls-tea-tools.html">Tea Accessories (Mesh Balls, Tea Tools)</a></li><li><a href="tea-pots.html">Tea Pots</a></li></ul></li><li class="mainNav"><a href="gift-ideas.html" class="top">Gift Ideas</a><ul class="sub"><li><a href="wild-puerh-tea-gift-canister.html">Wild Pu-Erh Tea</a></li></ul></li></ul></nav></div></div><div id="headerPromo" style="background-color: #f9dc7a;"><span style="font-size: 18px;"><i><b>FREE BAGS OF TEA WITH ANY PURCHASE OF $30 OR MORE!!</b><br>(Included during processing, limited amount per order)<br><br></b>INTERNATIONAL ORDERS SHIPPED WITH 'MOST ECONOMICAL' WILL NOT HAVE UPDATED TRACKING INFORMATION ONCE PROCESSED THROUGH US CUSTOMS</b><br><br><b>2nd Day Air / Fastest orders are only delivered on weekdays as carrier does not service over the weekend</b></span></div></header><main>
33<div class="inner"><div class="section-wrap"><div class="ys_promocategory" id="ys_promocategory" catid="contact-us" categoryflag="1"></div><div class="fsection-name"><h1>Contact Us</h1></div><div class="fsection-image"><img src="https://s.turbifycdn.com/aah/tenrentea/contact-us-16.png" width="1000" height="300" border="0" hspace="0" vspace="0" alt="Contact Us" /></div><div class="fsection-caption"><div class="contact-page-body"> 34 <div class="contact-text"> 35 We welcome questions and comments regarding our products as well as our web site. Here are various ways to reach us: 36 </div> 37 <div class="left"> 38 <div class="contact-box"> 39 <h2><i class="icon-envelope"></i> Support By Email</h2> 40 <div> 41 For questions or assistance via email please contact: 42 <a href="mailto:[email protected]">[email protected]</a> 43 </div> 44 </div> 45 <div class="contact-box"> 46 <h2><i class="icon-phone"></i> Support By Phone</h2> 47 <div> 48 To speak with a customer service agent, please call our toll free number at: 49 <a href="tel:1-650-583-1047">1-(650) 583-1047</a> 50 </div> 51 </div> 52 <div class="contact-box"> 53 <h2><i class="icon-fax"></i> Reach us by Fax</h2> 54 <div> 55 To communicate with us via fax, please use our fax number at: 56 <div class="big-emphasis">1-(650) 588-0307</div> 57 </div> 58 </div> 59 <div class="contact-box"> 60 <h2><i class="icon-map"></i> Business Office Address</h2> 61 <div> 62 <strong>TenRen.com</strong><br /> 63 419 Eccles Ave.<br /> 64 South San Francisco, CA 94080<br /> 65 <strong>Note: Internet order processing, not a retail location.</strong> 66 <div class="social-links"> 67 <a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/facebook-icon.png?t=1788894025&" /></a> 68 <a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/twitter-icon.png?t=1788894025&" /></a> 69 <a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/pinterest-icon.png?t=1788894025&" /></a> 70 <a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/instagram-icon.png?t=1788894025&" /></a> 71 <a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/wordpress-icon.png?t=1788894025&" /></a> 72 </div> 73 </div> 74 </div> 75 </div> 76 <div class="right"> 77 <div class="contact-box"> 78 <h2><i class="icon-pencil"></i> Quick Connection Form</h2> 79 <div> 80 <form method="post" action="#" id="contactForm" enctype="multipart/form-data"> 81 <span class="label">Name<span class="required">*</span>:</span> 82 <input type="text" name="name" id="cfname" required="" /> 83 <span class="label">Email Address<span class="required">*</span>:</span> 84 <input type="email" name="email" id="cfemail" required="" /> 85 <span class="label">Comments/Questions<span class="required">*</span>:</span> 86 <textarea name="message" id="cfmessage" required=""></textarea> 87 <br /> 88 <span class="required">*</span> <strong>Required fields</strong> 89 <br /><br /> 90<input type="image" src="https://sep.turbifycdn.com/ty/cdn/tenrentea/send-message.png?t=1788894025&" /> 91 </form> 92<div id="result"></div> 93<div class="sending" style="text-align:center; display: none; padding-top: 25px; width: 100%;">Please wait while we process your request<br><img src="https://tenren.info/contact-form/ajax-loading.gif"></div> 94 </div> 95 </div> 96 </div> 97</div></div></div></div></main><footer><div class="inner"><div class="footerBoxes"><div class="box col111"><h3>OUR COMPANY</h3><a href="about-us.html">About Us</a><br /><a href="contact-us.html">Contact Us</a><br /><a href="storelocation.html">Store Locations</a><br /></div><div class="box col111"><h3>Resources</h3><a href="tealibrary.html">Tea Library</a><br /><a href="info.html">Shipping Info</a><br /><a href="ordering.html">Ordering & Returns</a><br /><a href="privacypolicy.html">Privacy Policy</a> & <a href="data-security-policy.html">Data Security</a><br /><a href="terms-of-use.html">Terms of Use</a><br /><br /><br /><br /></div><div class="newsletter box col111"><form method="post" action="//tenrentea.stores.turbify.net/cgi-bin/pro-forma"><input name="subject" type="hidden" value="Newsletter Signup" /><input name="continue-url" type="hidden" value="" /><input name="newnames-to" type="hidden" value="tenrentea" /><h3>Let's Connect</h3><div class="prompt">Sign up for our Newsletter</div><input name="email" type="email" placeholder="email address" /><input type="submit" value="Sign Up" /><input type="hidden" name=".autodone" value="https://tenren.com/contact-us.html" /></form><a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/facebook-icon.png?t=1788894025&" /></a> 98<a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/twitter-icon.png?t=1788894025&" /></a> 99<a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/pinterest-icon.png?t=1788894025&" /></a> 100<a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/instagram-icon.png?t=1788894025&" /></a> 101<a href="#"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/wordpress-icon.png?t=1788894025&" /></a></div><br clear="all" /></div><div id="footerPaymentOptions"><img src="https://sep.turbifycdn.com/ty/cdn/tenrentea/footer-cards.png?t=1788894025&"></div><div id="copyright">© 2025 Copyright Ten Ren Tea Inc., All Rights Reserved.<br /> 102Certain descriptions on <a href="#">Ten Ren Tea website used by permission from Ten Tea Inc.</a> 103</div></div></footer></div><div id="scrollToTop">
103<img src="https://s.turbifycdn.com/aah/tenrentea/king-s-tea-41.png" width="35" height="35" border="0" hspace="0" vspace="0" alt="Scroll to top" /></div>
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105<script> 106 jQuery(document).ready(function($) { 107 $('#contactForm').submit(function(e){ 108 e.preventDefault(); 109 $.ajax({ 110 type: 'GET', 111 dataType:'jsonp', 112 jsonpCallback: 'jsonCallback', 113 data: $('#contactForm').serialize(), 114 url: 'https://tenren.info/contact-form/emailjson.php', 115 beforeSend: function(){ 116 $('.sending').show(); 117 }, 118 success: function (msg) { 119 if (!Boolean(msg.valid)) { 120 $('#result').html(msg.message); // error message 121 $('.sending').hide(); 122 }else { 123 $('.sending').hide(); 124 $('.sending').after('<div style="font-size: 20px;text-align: center;padding: 20px 0;font-weight: bold;">Your message was sent sucessfully</div>'); 125 $('#contactForm')[0].reset(); 126 } 127 } 128 }); 129 return false; 130 }); 131 }); 132 133 </script>
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171<script type="text/javascript"> 172// Begin Store Generated Code 173function csell_REC_VIEW_TAG() { var env = (typeof csell_env == 'string')?csell_env:'prod'; var p = csell_page_data; var a = '/sid='+p['si']+'/io='+p['io']+'/ii='+p['ii']+'/bt='+p['bt']+'-view'+'/en='+env; var r=Math.random(); YStore.CrossSellBeacon.renderBeaconWithRecData(p['url']+'/p/s='+p['s']+'/'+p['rnd']+'='+r+a); } 174</script>
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177
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