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7	<title>Contact Us | National-Lottery.com</title>
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89</head>
90<body>
91
92	<header role="banner">
93
94		
95			<div class="topBar">
96				<div class="inner">
97					<div id="subs">
98						<p>Select Your National Lottery:</p>
99						<ul>
100							<li><a href="/" title="UK National Lottery" class="fluid uk"><span>UK</span></a></li>
101							<li><a href="https://irish.national-lottery.com/" title="Irish National Lottery" class="fluid ie"><span>IE</span></a></li>
102							<li><a href="https://australia.national-lottery.com/" title="Australia National Lottery" class="fluid au"><span>AU</span></a></li>
103							<li><a href="https://za.national-lottery.com/" title="South Africa National Lottery" class="fluid za"><span>ZA</span></a></li>
104						</ul>
105					</div>
106					<!-- <ul class="socialBoxHeader">
107						<li><a href="https://www.facebook.com/National.Lottery.News" title="Like us on Facebook"  rel="noopener" target="_blank" class="facebook"><img src="/images/svg/facebook.svg" alt="Facebook"></a></li>
108						<li><a href="https://x.com/LotteryGB" title="Follow us on Twitter" rel="noopener" target="_blank" class="twitter"><img src="/images/svg/twitter.svg" alt="Twitter"></a></li>
109					</ul> -->
110				</div>
111			</div>
112		
113	
114		<div class="inner">
115
116			<div class="top">
117				<div class="logoBox">
118					<a href="/" id="logo"><img src="/images/logos/logo-main.svg" alt="National Lottery" width="302" height="60"></a>
119					<p id="strap"><em>Independent results service from National Lotteries around the World.</em></p>
120				</div>
121				
122					<form method="get" action="/search-results" id="search">
123						<input type="text" name="addsearch" placeholder="Search" class="textBox" aria-label="Search">
124						<input type="submit" name="sa" id="sa" value="Search" class="btn blueOut">
125					</form>
126				
127			</div>
128
129			<div class="centred" id="mainNav">
130			
131				
132
133			</div>
134			
135		</div>
136
137		
138
139			<div class="navBox">
140				<div class="inner">
141					<nav id="nav">
142						<ul>
143							<li class="sub results">
144								<a href="/results" title="Latest National Lottery results">Results</a>
145								<ul class="subNav">
146									<li class="lotto"><a href="/lotto/results" title="Lotto Results">Lotto</a></li>
147									<li class="euromillions"><a href="/euromillions/results" title="EuroMillions Results">EuroMillions</a></li>
148									<li class="powerball"><a href="/powerball/results" title="Powerball Results">Powerball</a></li>
149									<li class="thunderball"><a href="/thunderball/results" title="Thunderball Results">Thunderball</a></li>
150									<li class="set-for-life"><a href="/set-for-life/results" title="Set For Life Results">Set For Life</a></li>
151									<li class="pick-3"><a href="/pick-3/results" title="Pick 3 Results">Pick 3</a></li>
152									<li class="lotto-hotpicks"><a href="/lotto-hotpicks/results" title="Lotto HotPicks Results">Lotto HotPicks</a></li>
153									<li class="euromillions-hotpicks"><a href="/euromillions-hotpicks/results" title="EuroMillions HotPicks Results">EuroMillions HotPicks</a></li>
154									<li class="health-lottery"><a href="/health-lottery/results" title="Health Lottery Results">Health Lottery</a></li>
155									<li class="health-lottery"><a href="/all-or-nothing/results" title="All or Nothing Results">All or Nothing</a></li>
156									<li class="free-lottery"><a href="/free-lottery/results" title="Free Lottery Results">Free Lottery</a></li>
157									<li class="eurodreams"><a href="/eurodreams/results" title="EuroDreams Results">EuroDreams</a></li>
158								</ul>
159							</li>
160							<li class="sub">
161								<span class="linkHover">Lotteries</span>
162								<ul class="subNav">
163									<li class="lotto"><a href="/lotto" title="About Lotto">Lotto</a></li>
164									<li class="euromillions"><a href="/euromillions" title="About EuroMillions">EuroMillions</a></li>
165									<li class="powerball"><a href="/powerball" title="About Powerball">Powerball</a></li>
166									<li class="thunderball"><a href="/thunderball" title="About Thunderball">Thunderball</a></li>
167									<li class="set-for-life"><a href="/set-for-life" title="About Set For Life">Set For Life</a></li>
168									<li class="pick-3"><a href="/pick-3" title="About Pick 3">Pick 3</a></li>
169									<li class="lotto-hotpicks"><a href="/lotto-hotpicks" title="About Lotto HotPicks">Lotto HotPicks</a></li>
170									<li class="euromillions-hotpicks"><a href="/euromillions-hotpicks" title="About EuroMillions HotPicks">EuroMillions HotPicks</a></li>
171									<li class="health-lottery"><a href="/health-lottery" title="About Health Lottery">Health Lottery</a></li>
172									<li class="health-lottery"><a href="/all-or-nothing" title="About All or Nothing">All or Nothing</a></li>
173									<li class="free-lottery"><a href="/free-lottery" title="About Free Lottery">Free Lottery</a></li>
174									<li class="eurodreams"><a href="/eurodreams" title="About EuroDreams">EuroDreams</a></li>
175								</ul>
176							</li>
177							<li class="casino"><a href="https://games.national-lottery.com/" title="Play games with National Lottery Casino" rel="nofollow noopener" target="_blank" onclick="if(window.ga) ga('send', 'event', 'casinoLink', 'click', 'topNavDesktop')">Lottery Games</a></li>
178							<li class="sub results">
179								<a href="/information" title="Help and Info">Help & Info</a>
180								<ul class="subNav">
181									<li><a href="/national-lottery-scratchcard-prizes" title="National Lottery Scratchcard Prizes">Scratchcard Prizes</a></li>
182									<li><a href="/unclaimed-prizes" title="Unclaimed Lottery Prizes">Unclaimed Prizes</a></li>
183									<li><a href="/lottery-claims" title="How to Claim Lottery Prizes">How to Claim Prizes</a></li>
184									<li><a href="/lost-tickets" title="Lost Lottery Tickets">Lost Tickets</a></li>
185									<li><a href="/damaged-tickets" title="Damaged Lottery Tickets">Damaged Tickets</a></li>
186									<li><a href="/lottery-funding" title="Good Causes &amp; Lottery Funding">Good Causes &amp; Funding</a></li>
187									<li><a href="/rollovers" title="Lottery Rollovers">Rollovers</a></li>
188									<li><a href="/syndicate" title="National Lottery Syndicates">Syndicates</a></li>
189									<li><a href="/overseas" title="Playing the Lottery from Overseas">Playing from Abroad</a></li>
190									<li><a href="/can-lottery-winners-remain-anonymous" title="Publicity Options">Publicity Options </a></li>
191									<li><a href="/scams" title="Information on Lottery Scams">Scams</a></li>
192								</ul>
193							</li>
194							<li class="tickets"><a href="/jackpots" title="Choose Your Numbers Online">Choose Numbers</a></li>
195						</ul>
196					</nav>
197				</div>
198			</div>
199
200		
201
202	</header>
203
204	
205	<div id="main" role="main">
206
207		
208		
209	
210	<ol id="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
211		<li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><a href="/" title="National Lottery" itemprop="item"><span itemprop="name">National Lottery</span></a><meta itemprop="position" content="1"></li>
212		<li>Contact us</li>
213	</ol>
214
215	<div id="content" class="box">
216		<h1>Contact Us</h1>
217		<p>Getting in touch with us here at National-Lottery.com couldn't be easier. We aim to respond to all email enquiries within 48 hours, however you can also reach us on social media.</p>
218	
219		<p>Take a look through the following questions that National-Lottery.com receives most frequently, you may find the answer you're looking for.</p>
220		
221		<div class="contactExpander">
222			<div class="title" onclick="expand(this)">Can you check my ticket?</div>
223			<div class="info">
224				<p>Unfortunately we are not able to check tickets on an individual basis either by email or post. Head over to the <a href="/results" title="National Lottery results">Results page</a> to see the winning numbers for the lottery in question.</p>
225			</div>
226		</div>
227		
228		<div class="contactExpander">
229			<div class="title" onclick="expand(this)">How do I log in to my account?</div>
230			<div class="info">
231				<p>National-Lottery.com does not currently allow users to create accounts, as it is an independent results service from National Lotteries around the world.</p>
232				<p>You should visit your local National Lottery website to access your account or, if you have created an account on a betting website such as Jackpot.com, you will need to sign in to your account on their website.</p>
233			</div>
234		</div>
235		
236		<div class="contactExpander">
237			<div class="title" onclick="expand(this)">How do I see my Direct Debit tickets?</div>
238			<div class="info">
239				<p>As National-Lottery.com does not sell tickets directly, it is not possible to create a Direct Debit with us.</p>
240				<p>If you have a Direct Debit with your National Lottery provider, you will need to sign in to your account on their website to view your tickets.</p>
241			</div>
242		</div>
243		
244		<div class="contactExpander">
245			<div class="title" onclick="expand(this)">I think I may have received a scam message, what should I do?</div>
246			<div class="info">
247				<p>If you are unsure of the validity of a message or email that you have received, <strong>you should not respond to it</strong>.</p>
248				<p>It's worth noting that <span style="text-decoration:underline;">it is not possible to win a lottery prize unless you have purchased a ticket</span>. This can either be done in-store at a local lottery retailer or online through a licensed and regulated website.</p>
249				<p>No official lottery operator would ever contact you to demand money upfront, also known as 'release fees' or any other kind of wording that involves you sending them money. If you receive such a message - it is a scam.</p>
250				<p>If you've received a scam email, the best thing to do is to block the sender to prevent them from sending any further emails to you.</p>
251				<p>You should not, under any circumstances, send any personal or financial information to someone that you are suspicious of. If you have an online lottery account, you may be contacted by the operator in the event of a big win, however they will not request any financial details from you over the phone.</p>
252				<p>If you have sent details to a potential scammer, you should contact your local fraud authorities for assistance. If you've sent financial information, you should contact your bank immediately to inform them.</p>
253				<p>For more information, see the <a href="/scams" title="Common lottery scams">Lottery Scams</a> page.</p>
254			</div>
255		</div><br>
256		
257		<div class="flex">
258			<div class="contactBox email">
259				<img src="/images/layout/icon-email.svg" alt="Email" style="padding-right: 10px; width: 90px;">
260				<div class="title" style="max-width: 50%; display: inline-block; text-align: left; vertical-align: middle;">Get in touch<br>by email</div>
261				<div class="emailBox"><a href="mailto:[email protected]" title="Email National-Lottery.com">[email protected]</a></div>
262			</div>
263			<div class="contactBox sociallRight" style="text-align: left;">
264				<div class="title" style="text-align: center;">Follow us on social media</div>
265				<img src="/images/svg/facebook.svg" alt="Facebook" style="border-radius: 50%; width: 54px;">
266				<div class="socialAlt"><a href="https://www.facebook.com/National.Lottery.News" title="Contact us on Facebook" target="_blank" rel="noopener">/National.Lottery.News</a></div><br>
267				<img src="/images/svg/twitter.svg" alt="Twitter" style="border-radius: 50%; width: 54px;">
268				<div class="socialAlt"><a href="https://x.com/LotteryGB" title="Contact us on Twitter" target="_blank" rel="noopener">@Lottery.GB</a></div>
269			</div>
270		</div>
271		
272		<p>It's much faster and more convenient to reach us online - we'll always aim to respond to you as soon as possible.</p>
273	
274		<div class="flex">
275			<div class="contactBox alt">
276				<div class="title">Reach us by post</div>
277				<img src="/images/layout/icon-pointer.png" style="width:80px; padding-right: 10px;">
278				<p style="display: inline-block; vertical-align: middle;">Take That Ltd<br>
279				The Exchange<br>
280				Station Parade<br>
281				Harrogate<br>
282				HG1 1TS<br>
283				United Kingdom</p>
284			</div>
285			<div class="contactBox blue">
286				<div class="title">Please note</div>
287				<p>As National-Lottery.com is an independent results service for National Lotteries around the World, we are not a lottery operator. As such, we ask that you <span class="highlight">do not post any lottery tickets to this address, as we cannot process them.</span> If you have a winning ticket, you should contact your National Lottery directly to claim.</p>
288			</div>
289		</div>
290		
291		<h2 style="padding: 10px 0;">Contact Your National Lottery Directly</h2>
292		
293		<div class="contactExpander first">
294			<div class="title" onclick="expand(this)" id="uk-nat-lot">UK National Lottery</div>
295			<div class="info">
296				<div class="Title2"><img src="/images/layout/icon-phone.svg" alt="Phone"> Contact by Phone</div>
297				<div class="flex">
298					<div class="centred">
299						<div class="Title3">Online Players</div>
300						<p style="font-size: 1.2em; padding: 0;"><strong>0333 234 44 33</strong></p>
301						(8am - 8pm Monday to Saturday<br>9am - 5pm on Sundays)
302					</div>
303					<div class="centred">
304						<div class="Title3">Retail Players</div>
305						<p style="font-size: 1.2em; padding: 0;"><strong>0333 234 50 50</strong></p>
306						(9am - 8pm Monday to Saturday<br>9am - 5pm on Sundays)
307					</div>
308				</div><br>
309				<p style="font-size: 0.9em; text-align: center;"><strong>Please note:</strong> Calls to the UK National Lottery cost the same as calls to 01 and 02 numbers.</p><br><br>
310				
311				<div class="Title2"><img src="/images/layout/icon-post.svg" alt="Post"> Contact by Post</div>
312				<div class="twoCol centred floatLeft">
313					<p><strong>General enquiries</strong> should be sent to the following address:</p>
314					<p style="font-size: 1.1em;">The National Lottery<br>
315					PO Box 251<br>
316					Watford<br>
317					WD18 9BR</p>
318				</div>
319				<div class="twoCol centred floatRight">
320					<p><strong>
320Lost, stolen or damaged ticket enquiries</strong> should be sent to the following address:</p>
321					<p style="font-size: 1.1em;">The National Lottery<br>
322					PO Box 287<br>
323					Watford<br>
324					WD18 9TT</p>
325				</div>
326			</div>
327		</div>
328		
329		<div class="contactExpander">
330			<div class="title" onclick="expand(this)">Irish National Lottery</div>
331			<div class="info">
332				<div class="Title2"><img src="/images/layout/icon-phone.svg" alt="Phone"> Contact by Phone</div>
333				<div class="flex">
334					<div class="centred">
335						<div class="Title3">Online Players</div>
336						<p style="font-size: 1.2em; padding: 0;"><strong>1890 244 344</strong> or <strong>01-8891000</strong></p>
337						(9am - 8pm Monday to Saturday)
338					</div>
339					<div class="centred">
340						<div class="Title3">Retail Players</div>
341						<p style="font-size: 1.2em; padding: 0;"><strong>(01) 836 4444</strong></p>
342						(9am - 5:30pm Monday to Friday)
343					</div>
344				</div><br><br>
345				
346				<div class="Title2"><img src="/images/layout/icon-post.svg" alt="Post"> Contact by Post</div>
347				<p style="font-size: 1.1em; text-align: center;">National Lottery<br>
348				1GQ, George's Quay<br>
349				Dublin 2<br>
350				D02 Y098</p>
351			</div>
352		</div>
353		
354		<div class="contactExpander">
355			<div class="title" onclick="expand(this)">Australian National Lottery</div>
356			<div class="info">
357				<div class="Title2"><img src="/images/layout/icon-phone.svg" alt="Phone"> Contact by Phone</div>
358				<div class="flex">
359					<div class="centred">
360						<div class="Title3">Calling from <br>Western Australia</div>
361						<p style="font-size: 1.2em; padding: 0;"><strong>133 777</strong></p>
362					</div>
363					<div class="centred">
364						<div class="Title3">Calling from <br>All Other States</div>
365						<p style="font-size: 1.2em; padding: 0;"><strong>131 868</strong></p>
366					</div>
367					<div class="centred">
368						<div class="Title3">Calling from <br>Overseas</div>
369						<p style="font-size: 1.2em; padding: 0;"><strong>+61 7 3877 1000</strong></p>
370					</div>
371				</div><br><br>
372			
373				<div class="Title2"><img src="/images/layout/icon-post.svg" alt="Post"> Contact by Post</div>
374				<p style="font-size: 1.1em; text-align: center;">
375					<strong>The Lott</strong><br>
376					Locked Bag 7<br>
377					Coorparoo DC<br>
378					QLD 4151
379				</p>
380				
381				<div class="Title2"><img src="/images/layout/icon-location.svg" alt="Location"> <span>Head Office Locations</span></div>
382				<ul class="bullet">
383					<li><strong>Golden Casket:</strong> 87 Ipswich Road, Woolloongabba, QLD</li>
384					<li><strong>NSW Lotteries:</strong> 1 Figtree Drive, Sydney Olympic Park, NSW</li>
385					<li><strong>Tatts:</strong> 5 Bowen Crescent, Melbourne, VIC</li>
386					<li><strong>SA Lotteries:</strong> 188 Richmond Road, Marleston, SA</li>
387					<li><strong>Lotterywest:</strong> 38 Station Street, Subiaco, WA 6008</li>
388				</ul>
389			</div>
390		</div>
391		
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393			<div class="title" onclick="expand(this)">South African National Lottery</div>
394			<div class="info">
395				<div class="Title2"><img src="/images/layout/icon-phone.svg" alt="Phone"> Contact by Phone</div>
396				<div class="centred">
397					<p style="font-size: 1.2em; padding: 0;"><strong>0800 484 822</strong></p>
398					Monday - Saturday 06:00 - 23:00<br>
399					Sunday 06:00 - 21:00
400				</div><br>
401				<div class="Title2"><img src="/images/layout/icon-location.svg" alt="Location"> <span>Regional Offices</span></div>
402				<ul class="bullet">
403					<li><strong>Bloemfontein:</strong> Shop 38 Bloemfontein Plaza, C/O Charlotte Maxeke & East Burger Streets, Bloemfontein</li>
404					<li><strong>Eastern Cape:</strong> 164 Cape Road, Mill Park, Port Elizabeth</li>
405					<li><strong>KZN:</strong> First Floor, 85 Richefond Circle, Umhlanga Ridgeside</li>
406					<li><strong>Gauteng:</strong> 14A Charles Crescent, Eastgate Ext.4, Sandton</li>
407					<li><strong>Limpopo:</strong> 15 Hans van Rensburg Street, Polokwane</li>
408					<li><strong>Mpumalanga:</strong> 99 Jacaranda Str, West Acres, Nelspruit</li>
409					<li><strong>North West:</strong> 34A Marais Street, Rustenburg</li>
410					<li><strong>Western Cape:</strong> 200 Main Road, Claremont, Cape Town</li>
411				</ul>
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413		</div>
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416			<div class="title" onclick="expand(this)">
416People's Postcode Lottery (UK)</div>
417			<div class="info">
418				<div class="Title2"><img src="/images/layout/icon-phone.svg" alt="Phone"> Contact by Phone</div>
419				<div class="centred">
420					<p style="font-size: 1.2em; padding: 0;"><strong>0808 109 8765</strong></p>
421				</div><br>
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423				<div class="centred">
424					<p style="font-size: 1.2em; padding: 0;"><strong>[email protected]</strong></p><br>
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426				<div class="Title2"><img src="/images/layout/icon-post.svg" alt="Post"> Contact by Post</div>
427				<div class="centred">
428					<p style="font-size: 1.1em; text-align: center;">
429						28 Charlotte Square<br>
430						Edinburgh<br>
431						EH2 4ET
432					</p>
433				</div>
434			</div>
435		</div>
436		
437		<div class="contactExpander last">
438			<div class="title" onclick="expand(this)">The Health Lottery (UK)</div>
439			<div class="info">
440				<div class="Title2"><img src="/images/layout/icon-phone.svg" alt="Phone"> Contact by Phone</div>
441				<div class="centred">
442					<p style="font-size: 1.2em; padding: 0;"><strong>0844 375 55 55</strong></p>
443					<p style="font-size: 0.9em;">(Calls charged at 7p per minute plus your phone provider's access charge)</p>
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448						<div class="Title3">Players</div>
449						<p style="font-size: 1.2em; padding: 0;"><strong>[email protected]</strong></p>
450					</div>
451					<div class="centred">
452						<div class="Title3">Retailers</div>
453						<p style="font-size: 1.2em; padding: 0;"><strong>[email protected]</strong></p>
454					</div>
455				</div><br>
456				<div class="Title2"><img src="/images/layout/icon-post.svg" alt="Post"> Contact by Post</div>
457				<div class="centred">
458					<p style="font-size: 1.1em; text-align: center;">
459						<strong>The Health Lottery</strong><br>
460						Department 374<br>
461						Queensgate<br>
462						Grange Road East<br>
463						Birkenhead<br>
464						CH41 5FD
465					</p>
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