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Choose the in-app option for the fastest path, or email us if you no longer have access.</p> 131 <p class="effective-date"><b>Effective:</b> 1 May 2026</p> 132 </div> 133 </section> 134<div class="legal"> 135 <section class="section"> 136 <div class="container"> 137 <div class="legal-layout"> 138 <aside class="legal-toc" aria-label="Contents"> 139 <b>On this page</b> 140 <nav><a href="#which-account">Which account is this for?</a><a href="#in-app">Delete from inside the app</a><a href="#email">Delete by email</a><a href="#timeline">What happens after you ask</a><a href="#what-is-deleted">What gets deleted</a><a href="#what-is-retained">What we must retain (and why)</a><a href="#workspace-vs-personal">Workspace vs. personal account</a><a href="#whatsapp-data">WhatsApp / Meta data</a><a href="#after-deletion">If you change your mind</a><a href="#dpdp-gdpr">Your rights under DPDP / GDPR</a><a href="#contact">Contact</a></nav> 141 </aside> 142 <div class="legal-body"> 143 144 <section id="which-account" class="legal-section"> 145 <h2>Which account is this for?</h2> 146 <p>This page covers deletion of any of these:</p> 147 <ul> 148 <li><b>Go4whatsup web platform</b> â accessed at <a href="https://app.go4whatsup.com/">app.go4whatsup.com</a></li> 149 <li><b>Go4bizz CRM mobile app</b> â Android (Google Play) and iOS (Apple App Store)</li> 150 <li>Any account created via Sign-in with Google or single sign-on (SSO)</li> 151 </ul> 152 <p>
152The same deletion request covers all three â they share the same identity layer.</p> 153 </section> 154 155 <section id="in-app" class="legal-section"> 156 <h2>Delete from inside the app (fastest)</h2> 157 <h3>On the web (Go4whatsup)</h3> 158 <ol> 159 <li>Sign in at <a href="https://app.go4whatsup.com/">app.go4whatsup.com</a></li> 160 <li>Click your profile in the top-right corner â <b>Account Settings</b></li> 161 <li>Scroll to the <b>Danger Zone</b> at the bottom</li> 162 <li>Click <b>Delete my account</b></li> 163 <li>Confirm with your password and the deletion phrase shown on screen</li> 164 </ol> 165 <h3>On the Go4bizz CRM mobile app</h3> 166 <ol> 167 <li>Open the app and tap the menu (â°) in the top-left</li> 168 <li>Tap <b>Settings</b> â <b>Account</b></li> 169 <li>Scroll down and tap <b>Delete account</b></li> 170 <li>Confirm with your fingerprint / passcode and the deletion phrase</li> 171 </ol> 172 <p>The in-app flow processes immediately. You'll receive a confirmation email within 5 minutes.</p> 173 </section> 174 175 <section id="email" class="legal-section"> 176 <h2>Delete by email (if you can't sign in)</h2> 177 <p>Lost access to your account, no longer have the device, or your team admin has been removed? Write to:</p> 178 <p style="background:#F0FDF4;border:1px solid #BBF7D0;padding:1rem 1.4rem;border-radius:12px;font-size:1.05rem"> 179 <b>To:</b> <a href="/cdn-cgi/l/email-protection#395a5657575c5a4d795e560d4e51584d4a4c49175a5654"><span class="__cf_email__" data-cfemail="6b080405050e081f2b0c045f1c030a1f181e1b45080406">[email protected]</span></a><br> 180 <b>Subject:</b> Account deletion request<br> 181 <b>Include:</b> The email address on the account, the company name, and (if known) the workspace ID or phone number that received WhatsApp messages. 182 </p> 183 <p>We verify identity before deleting (to prevent malicious deletion requests) and respond within 1 business day. Full deletion completes within the timelines below.</p> 184 </section> 185 186 <section id="timeline" class="legal-section"> 187 <h2>What happens after you ask</h2> 188 <ul> 189 <li><b>Within 24 hours:</b> account is deactivated. You can no longer sign in. Active campaigns are stopped. Webhooks and API tokens are revoked.</li> 190 <li><b>Within 30 days:</b> personal profile data, conversation history, contact lists, custom fields, and uploaded media are permanently deleted from production systems.</li> 191 <li><b>Within 90 days:</b> data is purged from encrypted backups (we cannot delete from backups instantly because backups are immutable for restore safety; they roll forward and old generations expire on a 90-day cycle).</li> 192 <li><b>Within 180 days:</b> all derived analytics, logs, and aggregated metrics that referenced your account are anonymised or deleted.</li> 193 </ul> 194 <p>If you need a written confirmation when each milestone completes, request it in your deletion email and we'll send dated confirmations.</p> 195 </section> 196 197 <section id="what-is-deleted" class="legal-section"> 198 <h2>What gets deleted</h2> 199 <ul> 200 <li>Your name, email, phone, role, workspace name</li> 201 <li>WhatsApp Business numbers, templates you created, broadcast lists, contact lists</li> 202 <li>Conversation transcripts, media files (images, voice notes, documents) you sent or received</li> 203 <li>Custom fields, tags, notes, and any custom-built automations</li> 204 <li>API tokens, webhook URLs, and integration credentials</li> 205 <li>Stored login devices, sessions, and 2FA recovery codes</li> 206 <li>Any uploaded company assets (logos, signatures, document templates)</li> 207 </ul> 208 </section> 209 210 <section id="what-is-retained" class="legal-section"> 211 <h2>What we must retain (and why)</h2> 212 <p>A small subset of data must be kept for legal, tax, or anti-fraud reasons even after deletion. None of it is used for marketing or shared with third parties:</p> 213 <ul> 214 <li><b>Billing & tax records</b> â invoices, GST/VAT records, payment confirmations. Retained for <b>7 years</b> as required by Indian Income Tax Act and UAE corporate-tax law. These records contain only the legal entity name, billing address, amounts, and tax IDs â not your platform usage data.</li> 215 <li><b>Anti-fraud signals</b> â hashed device fingerprints and abuse-flagged email/phone patterns. Retained for <b>2 years</b> to prevent the same bad actor from re-registering. These are one-way hashes, not your contact details.</li> 216 <li><b>Records of the deletion itself</b> â a timestamped log proving when you requested deletion and when each step completed. Retained indefinitely as proof of compliance with your request.</li> 217 </ul> 218 </section> 219 220 <section id="workspace-vs-personal" class="legal-section"> 221 <h2>Workspace vs. personal account</h2> 222 <p>Go4whatsup is a multi-user product. Two scenarios:</p> 223 <h3>You are the workspace owner</h3> 224 <p>Deleting your account deletes the entire workspace and all its data â including conversations, contacts, and the data of any teammates you invited. We send a 7-day warning email to all teammates before this happens, so they can export anything they need first. If you want to delete your personal access without destroying the workspace, transfer ownership to another teammate first (Settings â Team â Transfer ownership).</p> 225 <h3>You are a teammate (not the owner)</h3> 226 <p>Deleting your account removes you from the workspace and deletes your personal data (name, login, devices, your individual API tokens). The workspace's shared data (conversations, contacts) stays with the owner because it belongs to their company, not to you personally. If you also want the shared data deleted, you must ask the workspace owner â we cannot unilaterally delete data the company owns.</p> 227 </section> 228 229 <section id="whatsapp-data" class="legal-section"> 230 <h2>WhatsApp / Meta data</h2> 231 <p>Some of your WhatsApp data sits with Meta, not with us. When you delete your Go4whatsup account, we remove our copy of WhatsApp message metadata, but Meta retains message content under its own policy (typically up to 30 days). To delete data Meta holds about you, contact Meta directly via <a href="https://www.facebook.com/help/whatsapp" rel="noopener">WhatsApp Help</a> â we cannot delete Meta-side data on your behalf.</p> 232 <p>If you have a verified WhatsApp Business display name (green tick) tied to your Go4whatsup account, deleting the account does NOT automatically deregister the display name with Meta â that's a separate process you must complete in Meta Business Manager.</p> 233 </section> 234 235 <section id="after-deletion" class="legal-section"> 236 <h2>If you change your mind</h2> 237 <p>Within the first <b>7 days</b>
237 after requesting deletion, you can cancel by emailing <a href="/cdn-cgi/l/email-protection#22414d4c4c47415662454d16554a43565157520c414d4f"><span class="__cf_email__" data-cfemail="dbb8b4b5b5beb8af9bbcb4efacb3baafa8aeabf5b8b4b6">[email protected]</span></a> with "Cancel deletion" in the subject. Your account is reactivated within 1 business day with no data loss.</p> 238 <p>After day 7, deletion is irreversible â your data is already being purged from production systems. To use Go4whatsup again, you would need to create a new account from scratch.</p> 239 </section> 240 241 <section id="dpdp-gdpr" class="legal-section"> 242 <h2>Your rights under DPDP / GDPR</h2> 243 <p>Account deletion is one of several rights you have over your personal data. You can also:</p> 244 <ul> 245 <li><b>Export your data</b> â request a machine-readable copy before you delete</li> 246 <li><b>Correct inaccurate data</b> â fix wrong information without deleting the account</li> 247 <li><b>Withdraw consent</b> â for marketing emails, optional analytics, or third-party integrations</li> 248 <li><b>Object to processing</b> â for any data we process on the basis of legitimate interest</li> 249 <li><b>Lodge a complaint</b> â with India's Data Protection Board, the EU supervisory authority for your country, or the UK Information Commissioner's Office</li> 250 </ul> 251 <p>To exercise any of these rights, write to <a href="/cdn-cgi/l/email-protection#d1b2bebfbfb4b2a591b6bee5a6b9b0a5a2a4a1ffb2bebc"><span class="__cf_email__" data-cfemail="71121e1f1f14120531161e45061910050204015f121e1c">[email protected]</span></a> with "DPDP request" in the subject. We respond within 30 days, free of charge for the first request in a 12-month period.</p> 252 </section> 253 254 <section id="contact" class="legal-section"> 255 <h2>Contact</h2> 256 <p><b>India — Inwizards Software Technology Pvt. Ltd.</b><br> 257 Floor 6, Airen Heights, Behind Pakiza Mall, A.B Road, Indore 452010, India<br> 258 Email: <a href="/cdn-cgi/l/email-protection#482b2726262d2b3c082f277c3f20293c3b3d38662b2725"><span class="__cf_email__" data-cfemail="32515d5c5c57514672555d06455a53464147421c515d5f">[email protected]</span></a><br> 259 Phone: <a href="tel:+919667584436">+91 96675 84436</a></p> 260 <p><b>UAE / GCC / Europe — Inwizards Software Technologies L.L.C</b><br> 261 Office 401, Al Mankhool, Mankhool, Dubai, UAE<br> 262 Email: <a href="/cdn-cgi/l/email-protection#264549484843455266414912514e47525553560845494b"><span class="__cf_email__" data-cfemail="7f1c1011111a1c0b3f18104b08171e0b0c0a0f511c1012">[email protected]</span></a><br> 263 Phone: <a href="tel:+971545085552">+971 54 508 5552</a></p> 264 </section> 265 266 <section class="legal-contact"> 267 <h3>Need help right now?</h3> 268 <p>Write to <a href="/cdn-cgi/l/email-protection#472428292922243307202873302f26333432376924282a"><span class="__cf_email__" data-cfemail="d1b2bebfbfb4b2a591b6bee5a6b9b0a5a2a4a1ffb2bebc">[email protected]</span></a> with "Account deletion request" in the subject. 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