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1391        <h2 class="title"><a href="/videos/design-development-5-tips-for-working-together/">Design + Development: 5 Tips for Working Together</a></h2>
1392        
1393        <time><span class="small large desktop only">September 21, 2026</span><span class="mobile only">Sep 21, 2026</span> | 3 <span class="small large desktop only">minute</span><span class="mobile only">min</span> video</time>
1394        <p>

1395          <span class="media">
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1397              
1398                <img loading="lazy" src="" srcset="https://media.nngroup.com/media/videos/thumbnails/Kelley_Design__Development__5_Tips_for_Working_Together.png.650x364_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/videos/thumbnails/Kelley_Design__Development__5_Tips_for_Working_Together.png.1300x728_q75_autocrop_crop-smart_upscale.png 2x" alt="">
1399              
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1404          </span>
1405          Better collaboration starts with one relationship. Learn how small shifts in communication can transform how your teams work.
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1432      <a href="/articles/designing-ai-study-guide/">Designing AI Products and Features: Study Guide</a>
1433    </h2>
1434    <time><span class="small large desktop only">September 18, 2026</span><span class="mobile only">Sep 18, 2026</span> | Article: 5 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1435    <p>Unsure where to start? Use this collection of links to our articles and videos to learn about recommendations for designing AI products and features.</p>
1436  </div>
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1438
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1449      <a href="/articles/3-agent-context-roles/">The 3 Roles of Context for AI Agents</a>
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1451    <time><span class="small large desktop only">September 18, 2026</span><span class="mobile only">Sep 18, 2026</span> | Article: 7 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1452    <p>AI-agent power users curate 3 kinds of context: global (across tasks), local (task-specific), and ambient (raw streams like email).</p>
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1455
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1469        <h2 class="title"><a href="/videos/democratizing-user-research/">Democratizing User Research</a></h2>
1470        
1471        <time><span class="small large desktop only">September 14, 2026</span><span class="mobile only">Sep 14, 2026</span> | 5 <span class="small large desktop only">minute</span><span class="mobile only">min</span> video</time>
1472        <p>
1473          <span class="media">
1474            <a href="/videos/democratizing-user-research/">
1475              
1476                <img loading="lazy" src="" srcset="https://media.nngroup.com/media/videos/thumbnails/Lola_Democratizing_User_Research.jpg.650x364_q75_autocrop_crop-smart_upscale.jpg, https://media.nngroup.com/media/videos/thumbnails/Lola_Democratizing_User_Research.jpg.1300x728_q75_autocrop_crop-smart_upscale.jpg 2x" alt="">
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1481            </a>
1482          </span>
1483          A clear guide to UX research democratizationâdefinition, misconceptions, benefits, research ops, templates, training, tech, and AI best practices for scaling quality insights.
1484        </p>
1485      </div>
1486      <div class="media four-wide">
1487        <a href="/videos/democratizing-user-research/" tabindex="-1" aria-hidden="true">
1488          
1489            <img loading="lazy" src="https://media.nngroup.com/media/videos/thumbnails/Lola_Democratizing_User_Research.jpg.650x364_q75_autocrop_crop-smart_upscale.jpg" srcset="https://media.nngroup.com/media/videos/thumbnails/Lola_Democratizing_User_Research.jpg.650x364_q75_autocrop_crop-smart_upscale.jpg, https://media.nngroup.com/media/videos/thumbnails/Lola_Democratizing_User_Research.jpg.1300x728_q75_autocrop_crop-smart_upscale.jpg 2x" alt="">
1490          
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1500              
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1502          
1503            <li class="publication-list-item article">
1504              
1505                
1506
1507<div class="article teaser">
1508  <div class="content">
1509    <h2 class="title">
1510      <a href="/articles/ai-editorial-process/">AI Can Help Write an Article, but It Canât Stand Behind It</a>
1511    </h2>
1512    <time><span class="small large desktop only">September 11, 2026</span><span class="mobile only">Sep 11, 2026</span> | Article: 5 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1513    <p>NN/G uses AI for clarity, formatting, and critique, but humans retain editorial judgment and responsibility for every article.</p>
1514  </div>
1515</div>
1516
1517              
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1519          
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1521              
1522                
1523
1524<div class="article teaser">
1525  <div class="content">
1526    <h2 class="title">
1527      <a href="/articles/test-earlier-with-ai/">Test Complex Interactions Earlier with AI Prototyping</a>
1528    </h2>
1529    <time><span class="small large desktop only">September 11, 2026</span><span class="mobile only">Sep 11, 2026</span> | Article: 7 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1530    <p>AI tools make it feasible to build fully interactive prototypes of complex interfaces so you can test them with users earlier in the design process.</p>
1531  </div>
1532</div>
1533
1534              
1535            </li>
1536          
1537            <li class="publication-list-item video">
1538              
1539                
1540
1541
1542
1543
1544  <div class="video teaser">
1545    <div class="fixed twelve column grid">
1546      <div class="content eight-wide m-twelve-wide">
1547        <h2 class="title"><a href="/videos/neurodivergence-what-and-why/">Neurodivergence: What is it and Why Does it Matter</a></h2>
1548        
1549        <time><span class="small large desktop only">September 7, 2026</span><span class="mobile only">Sep 7, 2026</span> | 6 <span class="small large desktop only">minute</span><span class="mobile only">min</span> video</time>
1550        <p>
1551          <span class="media">
1552            <a href="/videos/neurodivergence-what-and-why/">
1553              
1554                <img loading="lazy" src="" srcset="https://media.nngroup.com/media/videos/thumbnails/Therese_Neurodivergence__What_is_it_and_Why_Does_it_Matter.png.650x364_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/videos/thumbnails/Therese_Neurodivergence__What_is_it_and_Why_Does_it_Matter.png.1300x728_q75_autocrop_crop-smart_upscale.png 2x" alt="">
1555              
1556              <span class="overlay">
1557                <span class="color icon fab fa-youtube"></span>
1558              </span>
1559            </a>
1560          </span>
1561          Neurodivergent users face executive-function, communication, and sensory challenges. Neuroinclusive design helps all users by focusing on simplicity, clarity, control, support, and co-creation.
1562        </p>
1563      </div>
1564      <div class="media four-wide">
1565        <a href="/videos/neurodivergence-what-and-why/" tabindex="-1" aria-hidden="true">
1566          
1567            <img loading="lazy" src="https://media.nngroup.com/media/videos/thumbnails/Therese_Neurodivergence__What_is_it_and_Why_Does_it_Matter.png.650x364_q75_autocrop_crop-smart_upscale.png" srcset="https://media.nngroup.com/media/videos/thumbnails/Therese_Neurodivergence__What_is_it_and_Why_Does_it_Matter.png.650x364_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/videos/thumbnails/Therese_Neurodivergence__What_is_it_and_Why_Does_it_Matter.png.1300x728_q75_autocrop_crop-smart_upscale.png 2x" alt="">
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1577
1578              
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1580          
1581            <li class="publication-list-item article">
1582              
1583                
1584
1585<div class="article teaser">
1586  <div class="content">
1587    <h2 class="title">
1588      <a href="/articles/ai-work-study-guide/">Using AI for UX Work: Study Guide</a>
1589    </h2>
1590    <time><span class="small large desktop only">September 4, 2026</span><span class="mobile only">Sep 4, 2026</span> | Article: 9 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1591    <p>Unsure where to start? Use this collection of links to our articles and videos to learn about the best ways to use artificial intelligence for UX work.</p>
1592  </div>
1593</div>
1594
1595              
1596            </li>
1597          
1598            <li class="publication-list-item video">
1599              
1600                
1601
1602
1603
1604
1605  <div class="video teaser">
1606    <div class="fixed twelve column grid">
1607      <div class="content eight-wide m-twelve-wide">
1608        <h2 class="title"><a href="/videos/we-still-need-long-form-copy/">We Still Need Long-Form Copy</a></h2>
1609        
1610        <time><span class="small large desktop only">August 31, 2026</span><span class="mobile only">Aug 31, 2026</span> | 6 <span class="small large desktop only">minute</span><span class="mobile only">min</span> video</time>
1611        <p>
1612          <span class="media">
1613            <a href="/videos/we-still-need-long-form-copy/">
1614              
1615                <img loading="lazy" src="" srcset="https://media.nngroup.com/media/videos/thumbnails/Taylor_We_Still_Need_Long-Form_Copy.png.650x364_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/videos/thumbnails/Taylor_We_Still_Need_Long-Form_Copy.png.1300x728_q75_autocrop_crop-smart_upscale.png 2x" alt="">
1616              
1617              <span class="overlay">
1618                <span class="color icon fab fa-youtube"></span>
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1620            </a>
1621          </span>
1622          With attention-spans dwindling, why do we still use long-form copy? Because some things are complex, require trust, and need SEO & AEO benefits.
1623        </p>
1624      </div>
1625      <div class="media four-wide">
1626        <a href="/videos/we-still-need-long-form-copy/" tabindex="-1" aria-hidden="true">
1627          
1628            <img loading="lazy" src="https://media.nngroup.com/media/videos/thumbnails/Taylor_We_Still_Need_Long-Form_Copy.png.650x364_q75_autocrop_crop-smart_upscale.png" srcset="https://media.nngroup.com/media/videos/thumbnails/Taylor_We_Still_Need_Long-Form_Copy.png.650x364_q75_autocrop_crop-smart_upscale.png, https://media.nngroup.com/media/videos/thumbnails/Taylor_We_Still_Need_Long-Form_Copy.png.1300x728_q75_autocrop_crop-smart_upscale.png 2x" alt="">
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1631            <span class="color icon fab fa-youtube"></span>
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1636  </div>
1637
1638
1639              
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1641          
1642            <li class="publication-list-item article">
1643              
1644                
1645
1646<div class="article teaser">
1647  <div class="content">
1648    <h2 class="title">
1649      <a href="/articles/ai-empathy-mapping/">AI Can&#x27;t Replace Real Research in Empathy Mapping</a>
1650    </h2>
1651    <time><span class="small large desktop only">August 28, 2026</span><span class="mobile only">Aug 28, 2026</span> | Article: 3 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1652    <p>AI can help you organize research youâve already collected, but it canât create research evidence about the specific, messy experience of real users.</p>
1653  </div>
1654</div>
1655
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1657            </li>
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1720                  <li class="publication-list-item article">
1721                    
1722
1723<div class="article teaser">
1724  <div class="content">
1725    <h2 class="title">
1726      <a href="/articles/ten-usability-heuristics/">10 Usability Heuristics for User Interface Design</a>
1727    </h2>
1728    <time><span class="small large desktop only">April 24, 1994</span><span class="mobile only">Apr 24, 1994</span> | Article: 7 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1729    <p>Jakob Nielsen&#x27;s 10 general principles for interaction design. They are called &quot;heuristics&quot; because they are broad rules of thumb for UX and not specific usability guidelines.</p>
1730  </div>
1731</div>
1732
1733                  </li>
1734                
1735              
1736                
1737                  <li class="publication-list-item article">
1738                    
1739
1740<div class="article teaser">
1741  <div class="content">
1742    <h2 class="title">
1743      <a href="/articles/empathy-mapping/">Empathy Mapping: The First Step in Design Thinking</a>
1744    </h2>
1745    <time><span class="small large desktop only">January 14, 2018</span><span class="mobile only">Jan 14, 2018</span> | Article: 6 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1746    <p>Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.</p>
1747  </div>
1748</div>
1749
1750                  </li>
1751                
1752              
1753                
1754                  <li class="publication-list-item article">
1755                    
1756
1757<div class="article teaser">
1758  <div class="content">
1759    <h2 class="title">
1760      <a href="/articles/journey-mapping-101/">Journey Mapping 101</a>
1761    </h2>
1762    <time><span class="small large desktop only">December 9, 2018</span><span class="mobile only">Dec 9, 2018</span> | Article: 7 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1763    <p>A journey map is a visualization of the process that a person goes through in order to accomplish a goal.</p>
1764  </div>
1765</div>
1766
1767                  </li>
1768                
1769              
1770                
1771                  <li class="publication-list-item article">
1772                    
1773
1774<div class="article teaser">
1775  <div class="content">
1776    <h2 class="title">
1777      <a href="/articles/how-to-conduct-a-heuristic-evaluation/">How to Conduct a Heuristic Evaluation</a>
1778    </h2>
1779    <time><span class="small large desktop only">June 25, 2023</span><span class="mobile only">Jun 25, 2023</span> | Article: 6 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1780    <p>Step-by-step instructions to review your product to find potential usability and experience problems. Download a free heuristic evaluation template.</p>
1781  </div>
1782</div>
1783
1784                  </li>
1785                
1786              
1787                
1788                  <li class="publication-list-item article">
1789                    
1790
1791<div class="article teaser">
1792  <div class="content">
1793    <h2 class="title">
1794      <a href="/articles/which-ux-research-methods/">When to Use Which User-Experience Research Methods</a>
1795    </h2>
1796    <time><span class="small large desktop only">October 12, 2014</span><span class="mobile only">Oct 12, 2014</span> | Article: 8 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1797    <p>Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.</p>
1798  </div>
1799</div>
1800
1801                  </li>
1802                
1803              
1804                
1805                  <li class="publication-list-item article">
1806                    
1807
1808<div class="article teaser">
1809  <div class="content">
1810    <h2 class="title">
1811      <a href="/articles/service-blueprints-definition/">Service Blueprints: Definition</a>
1812    </h2>
1813    <time><span class="small large desktop only">August 27, 2017</span><span class="mobile only">Aug 27, 2017</span> | Article: 5 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1814    <p>Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.</p>
1815  </div>
1816</div>
1817
1818                  </li>
1819                
1820              
1821                
1822                  <li class="publication-list-item article">
1823                    
1824
1825<div class="article teaser">
1826  <div class="content">
1827    <h2 class="title">
1828      <a href="/articles/design-thinking/">Design Thinking 101</a>
1829    </h2>
1830    <time><span class="small large desktop only">July 31, 2016</span><span class="mobile only">Jul 31, 2016</span> | Article: 6 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1831    <p>Design thinking is a user-centered process that helps teams understand needs, generate ideas, test solutions, and drive innovation.</p>
1832  </div>
1833</div>
1834
1835                  </li>
1836                
1837              
1838                
1839                  <li class="publication-list-item article">
1840                    
1841
1842<div class="article teaser">
1843  <div class="content">
1844    <h2 class="title">
1845      <a href="/articles/usability-testing-101/">Usability (User) Testing 101</a>
1846    </h2>
1847    <time><span class="small large desktop only">December 1, 2019</span><span class="mobile only">Dec 1, 2019</span> | Article: 6 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1848    <p>UX researchers use this popular observational methodology to uncover problems and opportunities in designs.</p>
1849  </div>
1850</div>
1851
1852                  </li>
1853                
1854              
1855                
1856                  <li class="publication-list-item article">
1857                    
1858
1859<div class="article teaser">
1860  <div class="content">
1861    <h2 class="title">
1862      <a href="/articles/user-interviews/">User Interviews: How, When, and Why to Conduct Them</a>
1863    </h2>
1864    <time><span class="small large desktop only">October 7, 2018</span><span class="mobile only">Oct 7, 2018</span> | Article: 10 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1865    <p>User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about usersâ perceptions of your design, not about its usability.</p>
1866  </div>
1867</div>
1868
1869                  </li>
1870                
1871              
1872                
1873                  <li class="publication-list-item article">
1874                    
1875
1876<div class="article teaser">
1877  <div class="content">
1878    <h2 class="title">
1879      <a href="/articles/usability-101-introduction-to-usability/">Usability 101: Introduction to Usability</a>
1880    </h2>
1881    <time><span class="small large desktop only">January 3, 2012</span><span class="mobile only">Jan 3, 2012</span> | Article: 4 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1882    <p>Usability makes designs easy, efficient, and satisfying to use. Improve it through early, repeated user testing with real users</p>
1883  </div>
1884</div>
1885
1886                  </li>
1887                
1888              
1889                
1890                  <li class="publication-list-item article">
1891                    
1892
1893<div class="article teaser">
1894  <div class="content">
1895    <h2 class="title">
1896      <a href="/articles/user-journeys-vs-user-flows/">User Journeys vs. User Flows</a>
1897    </h2>
1898    <time><span class="small large desktop only">April 16, 2023</span><span class="mobile only">Apr 16, 2023</span> | Article: 4 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1899    <p>User journeys and user flows both describe processes users go through in order to accomplish their goals, but they differ in scope, purpose, and format.</p>
1900  </div>
1901</div>
1902
1903                  </li>
1904                
1905              
1906                
1907                  <li class="publication-list-item article">
1908                    
1909
1910<div class="article teaser">
1911  <div class="content">
1912    <h2 class="title">
1913      <a href="/articles/affinity-diagram/">Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas</a>
1914    </h2>
1915    <time><span class="small large desktop only">April 26, 2024</span><span class="mobile only">Apr 26, 2024</span> | Article: 5 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1916    <p>

1916Use affinity diagramming to cluster and organize research findings or to sort design ideas in ideation workshops.</p>
1917  </div>
1918</div>
1919
1920                  </li>
1921                
1922              
1923                
1924                  <li class="publication-list-item article">
1925                    
1926
1927<div class="article teaser">
1928  <div class="content">
1929    <h2 class="title">
1930      <a href="/articles/ux-research-cheat-sheet/">UX Research Cheat Sheet</a>
1931    </h2>
1932    <time><span class="small large desktop only">February 12, 2017</span><span class="mobile only">Feb 12, 2017</span> | Article: 9 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1933    <p>User research can be done at any point in the design cycle. This list of methods and activities can help you decide which to use when.</p>
1934  </div>
1935</div>
1936
1937                  </li>
1938                
1939              
1940                
1941                  <li class="publication-list-item article">
1942                    
1943
1944<div class="article teaser">
1945  <div class="content">
1946    <h2 class="title">
1947      <a href="/articles/how-might-we-questions/">Using âHow Might Weâ Questions to Ideate on the Right Problems</a>
1948    </h2>
1949    <time><span class="small large desktop only">January 17, 2021</span><span class="mobile only">Jan 17, 2021</span> | Article: 4 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1950    <p>Constructing how-might-we questions generates creative solutions while keeping teams focused on the right problems to solve.</p>
1951  </div>
1952</div>
1953
1954                  </li>
1955                
1956              
1957                
1958                  <li class="publication-list-item article">
1959                    
1960
1961<div class="article teaser">
1962  <div class="content">
1963    <h2 class="title">
1964      <a href="/articles/liquid-glass/">Liquid Glass Is Cracked, and Usability Suffers in iOS 26</a>
1965    </h2>
1966    <time><span class="small large desktop only">October 10, 2025</span><span class="mobile only">Oct 10, 2025</span> | Article: 7 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1967    <p>iOS 26âs visual language obscures content instead of letting it take the spotlight. New (but not always better) design patterns replace established conventions.</p>
1968  </div>
1969</div>
1970
1971                  </li>
1972                
1973              
1974                
1975                  <li class="publication-list-item article">
1976                    
1977
1978<div class="article teaser">
1979  <div class="content">
1980    <h2 class="title">
1981      <a href="/articles/ui-elements-glossary/">User-Interface Elements: Glossary</a>
1982    </h2>
1983    <time><span class="small large desktop only">February 28, 2025</span><span class="mobile only">Feb 28, 2025</span> | Article: 16 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
1984    <p>Use this glossary to quickly clarify definitions for key graphical user-interface elements and controls.</p>
1985  </div>
1986</div>
1987
1988                  </li>
1989                
1990              
1991                
1992                  <li class="publication-list-item article">
1993                    
1994
1995<div class="article teaser">
1996  <div class="content">
1997    <h2 class="title">
1998      <a href="/articles/why-you-only-need-to-test-with-5-users/">Why You Only Need to Test with 5 Users</a>
1999    </h2>
2000    <time><span class="small large desktop only">March 18, 2000</span><span class="mobile only">Mar 18, 2000</span> | Article: 5 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
2001    <p>Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.</p>
2002  </div>
2003</div>
2004
2005                  </li>
2006                
2007              
2008                
2009                  <li class="publication-list-item article">
2010                    
2011
2012<div class="article teaser">
2013  <div class="content">
2014    <h2 class="title">
2015      <a href="/articles/card-sorting-definition/">Card Sorting: Uncover Users&#x27; Mental Models for Better Information Architecture</a>
2016    </h2>
2017    <time><span class="small large desktop only">February 2, 2024</span><span class="mobile only">Feb 2, 2024</span> | Article: 10 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
2018    <p>

2018In a card-sorting study, users organize topics into groups. Use this research method to create an information architecture that suits your users&#x27; expectations.</p>
2019  </div>
2020</div>
2021
2022                  </li>
2023                
2024              
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2034    <time><span class="small large desktop only">January 26, 2024</span><span class="mobile only">Jan 26, 2024</span> | Article: 5 <span class="small large desktop only">minute</span><span class="mobile only">min</span>s to read</time>
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