1 2 3 4<!DOCTYPE html> 5<html lang="en-US" data-lang="en-US" crm-lang="en-US" dir="ltr" crm-lcid="1033" 6 same-site-mode="None"> 7<head> 8 9 <meta charset="utf-8" /><meta name="viewport" content="width=device-width, initial-scale=1.0" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /> 10
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12 13 <title> 14 15 FAQs 16 · FIDReC 17</title> 18 19
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37 38 39 40 41 <link href="/bootstrap.min.css?1726748131000" rel="stylesheet" /> 42 43 <link href="https://content.powerapps.com/resource/powerappsportal/dist/font-awesome.bundle-3d8a58a48f.css" onerror="javascript: var target = event.target; var link = document.createElement('link'); link.crossOrigin = target.crossOrigin; link.href = '/dist/font-awesome.bundle-3d8a58a48f.css'; link.rel = 'stylesheet'; target.insertAdjacentElement('afterend',link);" rel="stylesheet" /> 44 45 <link href="https://content.powerapps.com/resource/powerappsportal/dist/preform.bundle-b72a6ea21d.css" onerror="javascript: var target = event.target; var link = document.createElement('link'); link.crossOrigin = target.crossOrigin; link.href = '/dist/preform.bundle-b72a6ea21d.css'; link.rel = 'stylesheet'; target.insertAdjacentElement('afterend',link);" rel="stylesheet" /> 46 47 48 49 <link href="https://content.powerapps.com/resource/powerappsportal/dist/privatemode.bundle-049b12b66e.css" onerror="javascript: var target = event.target; var link = document.createElement('link'); link.crossOrigin = target.crossOrigin; link.href = '/dist/privatemode.bundle-049b12b66e.css'; link.rel = 'stylesheet'; target.insertAdjacentElement('afterend',link);" rel="stylesheet" /> 50 51 52 53 54 55 56 57 <link rel="stylesheet" href="/Areas/KnowledgeManagement/css/article.css"> 58 <link rel="stylesheet" href="/Areas/KnowledgeManagement/css/collapsible.css"> 59 60 61 62 <link href="/theme.css?1654312826000" rel="stylesheet" /> 63<link href="/font-awesome.min.css?1654312810000" rel="stylesheet" /> 64<link href="/style.css?1654312802000" rel="stylesheet" /> 65 66 <style type="text/css">.btn-default { 67 color: white; 68 background-color: #5D5DE0; 69 border-color: #5D5DE0; 70 font-weight: bold; 71} 72body{ 73 color: #000; 74} 75p{ 76 font-family: "Arial",sans-serif; 77 font-size: 14.0pt; 78 font-weight: 400; 79 color: #000; 80} 81/* h4, .h4{ 82 font-family:unset; 83 font-weight:400; 84} 85h1, .h1{ 86 font-family:unset; 87 font-weight:400; 88} */</style> 89
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89 90 91 92 93 94 95 <link href="https://content.powerapps.com/resource/powerappsportal/dist/pwa-style.bundle-55718a4c0d.css" onerror="javascript: var target = event.target; var link = document.createElement('link'); link.crossOrigin = target.crossOrigin; link.href = '/dist/pwa-style.bundle-55718a4c0d.css'; link.rel = 'stylesheet'; target.insertAdjacentElement('afterend',link);" rel="stylesheet" /> 96 97 </head> 98<body data-sitemap-state="/knowledgebase/article/:/knowledgebase/:/" 99 data-dateformat="dd/MM/yyyy" 100 data-timeformat="h:mm tt" 101 data-datetimeformat="dd/MM/yyyy h:mm tt" 102 data-app-path="/" 103 data-ckeditor-basepath="/js/BaseHtmlContentDesigner/Libs/msdyncrm_/libs/ckeditor/" 104 data-case-deflection-url="/_services/search/af247982-1c33-ec11-b6e6-00224858d40d"> 105 106 107 108 <link href="https://content.powerapps.com/resource/powerappsportal/dist/pcf-style.bundle-373a0f4982.css" onerror="javascript: var target = event.target; var link = document.createElement('link'); link.crossOrigin = target.crossOrigin; link.href = '/dist/pcf-style.bundle-373a0f4982.css'; link.rel = 'stylesheet'; target.insertAdjacentElement('afterend',link);" rel="stylesheet" /> 109 110 111 112 113 114 <div id="offlineNotificationBar" class="displayNone"> 115 <img alt="web" id="web" onerror="javascript: var target = event.target; var img = document.createElement('img'); img.src = '/css/images/web.png'; img.alt = 'web'; img.id = 'web' ; target.insertAdjacentElement('afterend',img); target.remove();" src="https://content.powerapps.com/resource/powerappsportal/img/web.png" /> 116 <div id="message">You’re offline. This is a read only version of the page.</div> 117 <div id="close" onclick="this.parentElement.style.display='none';"><img alt="close" onerror="javascript: var target = event.target; var img = document.createElement('img'); img.src = '/css/images/close.png'; img.alt = 'close'; img.id = '' ; target.insertAdjacentElement('afterend',img); target.remove();" src="https://content.powerapps.com/resource/powerappsportal/img/close.png" /></div> 118 </div> 119 120 121 122
122<script type="text/javascript"> 123 window.DisableCkEditor = window.DisableCkEditor || {}; 124 125 DisableCkEditor.Value = 'False'; 126 </script>
126 127 128
128<script type="text/javascript"> 129 var enableOmniChannelWidgetWithSiteCopilot = 'False'; 130 if (enableOmniChannelWidgetWithSiteCopilot === "True" || enableOmniChannelWidgetWithSiteCopilot === "true") { 131 const authUrl = window.location.origin + "/_services/auth/portalusertoken"; 132 const fetchWithRetries = async (url, options, retries) => { 133 try { 134 const authResponse = await fetch(url, options); 135 const token = await authResponse.text(); 136 sessionStorage['c2Token'] = token; 137 } catch (err) { 138 if (retries === 1) throw err; 139 return await fetchWithRetries(url, options, retries - 1); 140 } 141 }; 142 fetchWithRetries(authUrl, { method: "POST" }, 4); 143 144 // Enable/disable Omnichannel session refresh on auth state change 145 // When enabled, closeChat() is called when user logs in/out to start a fresh session 146 var enableOmniChannelSessionRefreshSetting = 'True'; 147 window.enableOmniChannelSessionRefresh = enableOmniChannelSessionRefreshSetting === 'True' || enableOmniChannelSessionRefreshSetting === 'true'; 148 } 149 </script>
149 150 151
151<script type="text/javascript"> 152 var isPvaBotAuthenticated = sessionStorage['isPvaBotAuthenticated']; 153 var isPortalUserLoggedIn = 'False'; 154 155 if ((isPvaBotAuthenticated != null || isPvaBotAuthenticated != undefined) && isPvaBotAuthenticated != isPortalUserLoggedIn) { 156 sessionStorage['triggerPvaBotSignOut'] = true; 157 sessionStorage.removeItem('c2Token'); 158 sessionStorage.removeItem('directLinetoken'); 159 sessionStorage.removeItem('conversation_Id'); 160 161 sessionStorage.removeItem('bot_c2Token'); 162 sessionStorage.removeItem('botdirectLinetoken'); 163 sessionStorage.removeItem('botconversation_Id'); 164 } 165 sessionStorage['isPvaBotAuthenticated'] = isPortalUserLoggedIn; 166 </script>
166 167 168
168<script type="text/javascript"> 169 window["CSPSettings"] = window["CSPSettings"] || {}; 170 window["CSPSettings"].nonce = ''; 171 window["FabricConfig"] = window["FabricConfig"] || {}; 172 window["FabricConfig"].mergeStyles = window["FabricConfig"].mergeStyles || {}; 173 window["FabricConfig"].mergeStyles.cspSettings = window["CSPSettings"]; 174 window["Microsoft"] = window["Microsoft"] || {}; 175 window["Microsoft"].Dynamic365 = { 176 Portal: { 177 178 User: { 179 userName: '', 180 firstName: '', 181 lastName: '', 182 email: '', 183 contactId: '', 184 userRoles: [], 185 }, 186 187 type: 'CustomerPortal', 188 id: '53f3e891-065b-4be2-b4fc-e7c6a993e866', 189 geo: 'APJ', 190 tenant: 'e0c7936c-c34d-4b72-ac14-4dd6cb5d3976', 191 correlationId: '7e50532e-c7af-4ab4-9a61-43a016ff5233', 192 orgEnvironmentId: '09471bc6-709f-457e-b2df-2c807ac976e9', 193 orgId: '3dda2488-1e5e-4f81-ac76-9f7e3edeb12f', 194 portalProductionOrTrialType: 'Production', 195 isTelemetryEnabled: 'True', 196 InstrumentationSettings: { 197 instrumentationKey: '197418c5cb8c4426b201f9db2e87b914-87887378-2790-49b0-9295-51f43b6204b1-7172', 198 collectorEndpoint: 'https://us-mobile.events.data.microsoft.com/OneCollector/1.0/' 199 }, 200 timerProfileForBatching: 'NEAR_REAL_TIME', 201 activeLanguages: ["en-US"], 202 isClientApiEnabled: 'True', 203 isSpaSite: 'False' 204 } 205 }; 206 207 window["Microsoft"].PowerPages = window["Microsoft"].PowerPages || {}; 208 window["Microsoft"].PowerPages.onPagesClientApiReady = (callback) => { 209 return new Promise((resolve, reject) => { 210 let isComplete = false; 211 let timeoutId; 212 const timeoutInterval = 10000; 213 214 function handleReady() { 215 if (!isComplete && window.$pages) { 216 isComplete = true; 217 clearTimeout(timeoutId); 218 try { 219 if (typeof callback === "function") { 220 callback(window.$pages); 221 } 222 } catch (e) { 223 console.error("onPagesClientApiReady callback error:", e); 224 } 225 resolve(window.$pages); // should we reject if callback throws an error 226 } 227 } 228 229 if (window.$pages) { 230 handleReady(); 231 return; 232 } 233 234 function sdkListener() { 235 handleReady(); 236 window.removeEventListener('pagesSDKInitialized', sdkListener); 237 } 238 239 window.addEventListener('pagesSDKInitialized', sdkListener); 240 241 timeoutId = setTimeout(() => { 242 if (!isComplete) { 243 window.removeEventListener('pagesSDKInitialized', sdkListener); 244 if (window.$pages) { 245 handleReady(); 246 } else { 247 isComplete = true; 248 reject(new Error('window.$pages not available.')); 249 } 250 } 251 }, timeoutInterval); 252 }); 253 }; 254 255 // Deprecated alias: Microsoft.Dynamic365.Portal.onPagesClientApiReady. 256 // Remove once telemetry shows no callers remain. 257 (function () { 258 var _impl = window["Microsoft"].PowerPages.onPagesClientApiReady; 259 var _logged = false; 260 261 window["Microsoft"].Dynamic365.Portal.onPagesClientApiReady = function (callback) { 262 if (!_logged) { 263 _logged = true; 264 try { 265 if (window.clientLogWrapper && typeof window.clientLogWrapper.traceWarning === "function") { 266 window.clientLogWrapper.traceWarning( 267 "Microsoft.Dynamic365.Portal.onPagesClientApiReady invoked (deprecated)", 268 "DeprecatedApi", 269 "ClientApiReady", 270 "Invoke", 271 "DeprecationTracker" 272 ); 273 } 274 if (typeof console !== "undefined" && console.warn) { 275 console.warn( 276 "[DEPRECATED] Microsoft.Dynamic365.Portal.onPagesClientApiReady is deprecated " + 277 "and will be removed in a future release. Use Microsoft.PowerPages.onPagesClientApiReady instead." 278 ); 279 } 280 } catch (_) { /* never break the caller */ } 281 } 282 283 return _impl(callback); 284 }; 285 })(); 286 287 // Mark request not cacheable if Dynamics365PortalAnalytics cookie is being refreshed by the server or if the cookie in request header is invali
287d 288 289 290 // For client side telemetry intializing Dynamics365PortalAnalytics cookie object 291 292 window["Microsoft"].Dynamic365.Portal.dynamics365PortalAnalytics = 'eLjgCYTYudYGdElkCFAhfaZJMQ_O6DtSWHilm0RqBQl_dx3aQNkJbVPM27I6i49itxkX24_w9RHpm5bnuzzJx_arwrXHhKvWd3zfQmHaIhFu7rIV0P8uwBdOWL1N7BhpjIeTjI0vEaOohMQdxmOEpw2'; // CodeQL [SM00430] False Positive: only alphanumeric chars allowed, for non-alphanumeric char it will return INVALID_CHARACTERS_IN_COOKIE 293 294 295 </script>
295 296 297
297<script type="text/javascript"> 298 299 300 </script>
300 301 302 303 304
305<script type="text/javascript" src="~/sharedfunctions.js"></script>
305 306<style> 307 308.btn .caret { 309display: none; 310} 311 312:focus-visible { 313 outline: -webkit-focus-ring-color auto 0px; 314} 315@media (min-width: 576px) { 316 .container.balancescale{ 317 } 318} 319.loading { 320 animation: none !important; 321} 322.btn:active, .btn.active { 323 outline: 0; 324 background-image: none; 325 //-webkit-box-shadow: inset 0 3px 5px rgba(0,0,0,.125); 326 //box-shadow: inset 0 3px 5px rgba(0,0,0,.125) 327 } 328/* .btn-primary{ 329 background-color: #E56A50; 330 border: none; 331 border-color:none; 332 color: #fff; 333 display: inline-block; 334 -webkit-transition-duration: 0.4s; // Safari 335 transition-duration: 0.4s; 336 box-shadow: 0 8px 16px 0 rgba(0,0,0,0.2), 0 6px 20px 0 rgba(0,0,0,0.19); 337 border-radius: 30px; 338} 339.btn-primary:hover{ 340 box-shadow: 0 25px 16px 0 rgba(0,0,0,0.24),0 17px 50px 0 rgba(0,0,0,0.19); 341} */ 342.dropdown-menu > .active > a, 343.dropdown-menu > .active > a:hover, 344.dropdown-menu > .active > a:focus 345{ 346color:#fff; 347text-decoration : none; 348outline:0; 349background-color:#5D5DE0; 350} 351.navbar-static-top.navbar-inverse .navbar-brand { 352 color: #666; 353} 354.navbar-toggle { 355 position: relative; 356 float: right; 357 margin-right: 15px; 358 padding: 9px 10px; 359 margin-top: 8px; 360 margin-bottom: 8px; 361 background-color: #5D5DE0; 362 background-image: none; 363 border: 1px solid transparent; 364 border-radius: 0; 365} 366.navbar-inverse .navbar-toggle:hover, .navbar-inverse .navbar-toggle:focus { 367 background-color: #5D5DE0; 368} 369footer .footer-bottom { 370 width: 100%; 371 color:white; 372 min-height: 36px; 373 background-color: #5D5DE0; 374 font-size: 12px; 375 display: flex;
376 align-items: center; 377} 378/* Large desktops and laptops */ 379@media (min-width: 1200px){ 380 .logoimg{ 381 width:180px; 382 } 383} 384/* Landscape tablets and medium desktops */ 385@media (min-width: 992px) and (max-width: 1199px){ 386 .logoimg{ 387 width:160px; 388 } 389} 390 391@media (min-width: 320px) { 392#navbar .dropdown-search{ 393 min-width: 350px !important; 394 max-width: 350px !important; 395 padding-top: 10px !important; 396} 397.navbar-static-top.navbar .menu-bar > .navbar-nav > li > a { 398 padding-top: 5px !important; 399} 400 401} 402 403 404/* Portrait phones and smaller */ 405@media (max-width: 480px) { 406 .logoimg{ 407 width:100px; 408 } 409#navbar .dropdown-search{ 410 min-width: 300px !important; 411 max-width: 350px !important; 412 padding-top: 10px !important; 413} 414} 415/* Portrait tablets and small desktops */ 416@media (min-width: 768px) and (max-width: 991px) { 417 .logoimg{ 418 width:145px; 419 } 420#navbar .dropdown-search{ 421 min-width: 700px !important; 422 max-width: 700px !important; 423 padding-top: 10px !important; 424} 425} 426 427 428 429/*landscape phones and portrait tablet*/ 430@media (max-width: 767px) { 431 .logoimg{ 432 width:125px; 433 } 434} 435@media (min-width: 1200px) { 436#navbar .dropdown-search { 437 min-width: 1100px !important; 438} 439 440.navbar-static-top.navbar .menu-bar > .navbar-nav > li > a { 441 padding-top: 20px !important; 442} 443} 444 445.navbar-nav>li>a { 446 padding-top: 14.5px; 447 padding-bottom: 5px; 448} 449#navbar .dropdown-menu {
450 margin-top: 1px; 451} 452.navbar-inverse .navbar-nav>.open>a, .navbar-inverse .navbar-nav>.open>a:hover, .navbar-inverse .navbar-nav>.open>a:focus { 453 background-color: #5D5DE0; 454 color: white !important; 455} 456.navbar-inverse { 457 background-color: transparent; 458 border-color: #090909; 459} 460.navbar-static-top.navbar-inverse { 461 background-color: transparent; 462 border-color: transparent; 463} 464.navbar-static-top.navbar .menu-bar > .navbar-nav > li > a { 465 font-family: "Segoe UI Semibold", "Helvetica Neue", Helvetica, Arial, sans-serif; 466 font-size: 1.1em; 467 font-weight: bold; 468 color:black; 469 470 } 471 .navbar-static-top.navbar .menu-bar > .navbar-nav > li > a:hover { 472 font-family: "Segoe UI Semibold", "Helvetica Neue", Helvetica, Arial, sans-serif; 473 font-size: 1.1em; 474 font-weight: bold; 475 color:white; 476 background-color: #5D5DE0; 477 border-bottom:none; 478 padding-top: 15px !important; 479 480 } 481 .dropdown-menu>li>a:hover { 482 color:white; 483 background-color: #5D5DE0; 484} 485.dropdown-menu > li > a { 486 display: block; 487 padding: 3px 20px; 488 clear: both; 489 font-weight: normal; 490 line-height: 1.42857; 491 color: #333; 492 white-space: nowrap; 493 font-family: "Segoe UI Semibold", "Helvetica Neue", Helvetica, Arial, sans-serif; 494 font-size: 1.1em; 495} 496 497 498</style> 499 500 <div id="loading" class="loading"> </div> 501 502<div class="navbar navbar-inverse navbar-static-top navbar-fixed-top" style="border-color: #090909; color:#666;height:90px;position: sticky;" role="navigation" id="headerdiv"> 503 <div class="container"> 504 <div class="navbar-header" style="color:#666 !important"> 505 <div class="visible-xs-block"> 506 <div class="xrm-editable-html xrm-attribute" data-languageContext="English"><div class="xrm-attribute-value"><div> 507 <a class="navbar-brand" href="~/" tabindex="-1" title="FIDReC"> 508 <img border="0" src="~/logo.png" class="logoimg" id="logoimgmbl"> 509 </a> 510</div> 511<!-- <style> 512 .navbar-inverse .navbar-nav .open .dropdown-menu > li > a { 513 color: black; 514} 515 </style> --> 516</div></div> 517 </div> 518 <div class="visible-sm-block visible-md-block visible-lg-block navbar-brand" style="color: inherit"> 519 <div class="xrm-editable-html xrm-attribute" data-languageContext="English"><div class="xrm-attribute-value"><a onclick="onLogoClicked()" style="cursor: pointer;"> 520 <img border="0" src="~/logo.png" class="logoimg" id="logoimg"> 521</a> 522 523
524<script> 525 function onLogoClicked() { 526 527 var roles = ""; 528 if(roles.contains("Complainant") > 0){ 529 window.open("/complainant-dashboard", "_self"); 530 } else if(roles.contains("Adjudicator") > 0){ 531 window.open("/adjboard", "_self"); 532 } else if(roles.contains("FI CEO/SPOC") > 0 || roles.contains("FI Member") > 0){ 533 window.open("/fi-dashboard", "_self"); 534 } else{ 535 window.open("/", "_self"); 536 } 537 538 539 540 541 } 542</script>
542</div></div> 543 </div> 544 <button type="button" class="navbar-toggle collapsed" title="Toggle navigation" data-toggle="collapse" data-target="#navbar" aria-expanded="false" onclick="setHeight();"> 545 <span class="sr-only">Toggle navigation</span> 546 <span class="icon-bar"></span> 547 <span class="icon-bar"></span> 548 <span class="icon-bar"></span> 549 </button> 550 </div> 551 <div id="navbar" class="navbar-collapse collapse" style="margin-top:10px;"> 552 553 554 <div class="navbar-right menu-bar " data-weblinks-maxdepth="2"> 555 <ul class="nav navbar-nav weblinks" role="menubar"> 556 557 558 559 560 561 562 <li role="none" class="weblink " id="About Us_li"> 563 <a role="menuitem" 564 aria-label="About Us" 565 href="/about/" 566 567 title="About Us" 568 > 569 About Us 570 </a> 571 572 573 </li> 574 575 576 577 <!--<li class="divider-vertical" aria-hidden="true"></li>--> 578 579 580 581 582 583 <li role="none" class="weblink " id="Processes_li"> 584 <a role="menuitem" 585 aria-label="Processes" 586 href="/process/" 587 588 title="Processes" 589 > 590 Processes 591 </a> 592 593 594 </li> 595 596 597 598 <!--<li class="divider-vertical" aria-hidden="true"></li>--> 599 600 601 602 603 604 <li role="none" class="weblink " id="Resources_li"> 605 <a role="menuitem" 606 aria-label="Resources" 607 href="/resources/" 608 609 title="Resources" 610 > 611 Resources 612 </a> 613 614 615 </li> 616 617 618 619 <!--<li class="divider-vertical" aria-hidden="true"></li>--> 620 621 622 623 624 625 <li role="none" class="weblink dropdown" id="Register_li"> 626 <a role="menuitem" 627 aria-label="Register" 628 href="#" class="dropdown-toggle" data-toggle="dropdown" 629 630 title="Register" 631 > 632 Register 633 <span class="caret"></span> 634 </a> 635 636 637 <ul class="dropdown-menu" role="menu"> 638 639 640 <li role="none"> 641 <a role="menuitem" 642 aria-label="Register as Complainant" 643 href="/select-subtype/" 644 645 646 title="Register as Complainant" > 647 Register as Complainant 648 </a> 649 </li> 650 651 <li role="none"> 652 <a role="menuitem" 653 aria-label="Register as Financial Institution" 654 href="/fi/fi-manual-registration/" 655 656 657 title="Register as Financial Institution" > 658 Register as Financial Institution 659 </a> 660 </li> 661 662 </ul> 663 664 </li> 665 666 667 668 <!--<li class="divider-vertical" aria-hidden="true"></li>--> 669 670 671 672 673 674 <li role="none" class="weblink " id="Contact Us_li"> 675 <a role="menuitem" 676 aria-label="Contact Us" 677 href="/contact-us/" 678 679 title="Contact Us" 680 > 681 Contact Us 682 </a> 683 684 685 </li> 686 687 688 689 690 <!--<li class="divider-vertical" aria-hidden="true"></li>--> 691 692 693 694 695 <li role="none"> 696 <a role="menuitem" aria-label="Log in" href="/SignIn" title="Log in"> 697 Log in 698 </a> 699 </li> 700 701 702 703<li class="dropdown" role="none"> 704 <a id="search" class="navbar-icon" href="#" data-toggle="dropdown" 705 role="button" aria-haspopup="true" aria-expanded="false" 706 aria-label="Search" >
707 <span class="glyphicon glyphicon-search"></a> 708 </a> 709 <ul class="dropdown-menu dropdown-search" style=" min-width: 1200px; padding-top:15px; background-color: rgba(0,0,0,0.5); background-clip: content-box; "> 710 <li> 711 712 713 714 715 716 717 718<style> 719@media (min-width: 1200px) { 720.section-landing-search { 721padding-top: 0px; 722max-height: 100px !important; 723min-height: 50px !important; 724background-color: rgb(254, 247, 237); 725} 726.section-landing-search-fixed-top{ 727 position: fixed; 728 right: 0; 729 left: 0; 730 z-index: 2; 731} 732.page-heading{ 733padding-top: 55px; 734} 735.page_section .row { 736 padding-top: 0px !important; 737 padding-bottom: 0px !important; 738} 739} 740 741 742@media (min-width: 320px) { 743.section-landing-search { 744 padding-top: 1px; 745 max-height: 100px !important; 746 min-height: 50px !important; 747background-color: rgb(254, 247, 237); 748} 749.section-landing-search-fixed-top{ 750 position: fixed; 751 right: 0; 752 left: 0; 753 z-index: 2; 754} 755.page-heading{ 756padding-top: 55px; 757} 758.page_section .row { 759 padding-top: 0px !important; 760 padding-bottom: 0px !important; 761} 762} 763 764 765#navbar .form-search .dropdown-menu { 766 right: -135px !important; 767} 768</style> 769 770<form method="GET" action="/search/" role="search" class="form-search" target="_blank"> 771 <div class="input-group"> 772 773 774 775 776 777 <div class="btn-group btn-select input-group-btn" data-target="#filter-520a348b-87a3-4f9f-b0
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966 967 968 969 970 <div class="page-heading"> 971 <div class="container"> 972 973 <ul class="breadcrumb"> 974 <!--dummy expression to resolve CS0103 error The name '__o' does not exist in the current context--> 975 976 <li> 977 <a href="/">Home</a> 978 </li> 979 980 <li> 981 <a href="/knowledgebase/">Resources</a> 982 </li> 983 984 <li class="active"> 985 KA-01013 986 </li> 987 </ul> 988 <div class="page-header"> 989 <div class="pull-right"> 990 <div class="btn-toolbar"> 991 <div class="btn-group"> 992 <a href="javascript:window.print()" role="button" aria-label="Print" class="btn btn-default btn-sm"><i class="fa fa-print"></i> <span class="xrm-editable-text xrm-attribute" data-languageContext="English"><span class="xrm-attribute-value-encoded xrm-attribute-value">Print</span></span></a> 993 </div> 994 </div> 995 </div> 996 <h1>FAQs</h1> 997 998 <div id="foundmyanswer-rating" class="row"> 999 1000 </div> 1001 </div> 1002 1003 </div> 1004 </div> 1005 1006 <div id="content-container" class="container wrapper-body" role="main"> 1007 <div id="content"> 1008 1009 <div class="row" id="mainContent"> 1010 1011 1012 <div class="col-lg-12"> 1013 1014 <div class="knowledge-article"> 1015 <div class="row"> 1016 1017 <div class="col-sm-6"></div> 1018 1019 1020 <div id="found-my-answer-bottom-comments" class="col-sm-6" ><span><span class="xrm-editable-text xrm-attribute"><span class="xrm-attribute-value">Views: </span></span></span><span id="viewcount-value" data-url='/knowledgebase/article/KA-01013/GetArticleViewCount/909d1429-cecb-443e-bebe-68156b9b140b'></span> 1021 1022 </div> 1023 </div> 1024 1025 1026 <div class="knowledge-article-content"> 1027 <div data-wrapper="true" dir="ltr" style="font-family: "Segoe UI"; font-size: 12pt"><p style="margin: 0; text-align: justify" dir="ltr"><span style="color: rgba(0, 0, 0, 1); font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">For a list of common terms and financial products when you file a complaint at FIDReC, please visit the </span></span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01227/en-us" target="_blank"><span style="color: rgba(93, 92, 224, 1); font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">Glossary</span></span></a><span style="color: rgba(0, 0, 0, 1); font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">.</span></span></p><p style="margin: 0; text-align: justify" dir="ltr"><span style="color: rgba(0, 0, 0, 1); font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">For case studies, articles, videos, and other helpful materials, please visit the </span></span><a href="https://www.fidrec.com.sg/resources/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0">Resources</span></span></a><span style="color: rgba(0, 0, 0, 1); font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="display: inline !important; float: none; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0; text-transform: none; white-space: normal; widows: 2; word-spacing: 0"> section.</span></span></p>
1027<details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q1. What is the role of FIDReC?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">FIDReC is an Alternative Dispute Resolution institution specialising in the resolution of financial disputes. FIDReC's mission is to help consumers resolve their disputes with financial institutions through a fair, affordable, and effective process. </span><br><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">FIDReC provides an affordable and accessible one-stop avenue for consumers to mediate and adjudicate their disputes with financial institutions without going to court. </span><br><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">More details on FIDReC's dispute resolution process can be found </sp
1027an><a href="~/process/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here </span></a>.</p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q2. What types of claims does FIDReC handle?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span data-wrapper="true" data-placeholder="Enter body here">At present, FIDReC's services are available to consumers who are individuals, sole-proprietors, small businesses or charities and who have a dispute with their financial institution who is a subscriber of FIDReC.</span></span><br><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">The consumer must first approach the financial institution and if the financial institution has not been able to resolve the dispute satisfactorily, the consumer can then file a claim at FIDReC. The consumer must file the claim within 6 months of receiving a final reply from the financial institution.
1027More details on FIDReC's jurisdiction can be found </span><a href="~/knowledgebase/article/KA-01131"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q3. Which financial institutions are subscribed to FIDReC?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="letter-spacing: 0.005em">âUnder the </span></span><a href="https://sso.agc.gov.sg//SL/FSMA2022-S232-2023"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="letter-spacing: 0.005em">Financial Services and Markets (Dispute Resolution Schemes) Regulations 2023</span></span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="letter-spacing: 0.005em"> read with FIDReC's </span></span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01002/en-us"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="letter-spacing: 0.005em">Terms of Reference</span></span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"><span style="letter-spacing: 0.005em">, financial institutions licensed by the Monetary Authority of Singapore (MAS) and serving retail customers will be required to subscribe to FIDReC. These financial institutions include:</span></span></p><ul class="BulletListStyle2" style="list-style-position: initial; list-style-type: circle; margin-bottom: 1em; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="ed0f9bc1159470d873410f0705e593479"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Banks, Finance Companies & Credit Bureaus</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="ef4e7399d670fc5f27acd190e11dfdbd2"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Life Insurance Companies & Composite Insurers</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e4cd6fea4926ddb3d7dfd1eee1f8f0a4b"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">General Insurance Companies & Composite Insurers</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e025a21f3bc239065e79c3530f9d74a8e"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Capital Markets Service Licence Holders</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="eb20077ab3664a4bb604688385784538e"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Financial Advisers Licence Holders & Insurance Intermediaries</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e347850d16e30756091f42680f79d8d19"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Major Payment Institutions providing account issuance services</span></p></li></ul><p style="list-style-position: inside; margin: 1em 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Please click </span><a href="https://www.fidrec.com.sg/filist/?fitype=all"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> for a list of the financial institutions that are subscribed to FIDReC.</span></p><p style="list-style-position: inside; margin: 1em 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Please click </span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01241/en-us"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> to find out more about elective subscription by financial institutions that are not required by the MAS to subscribe to FIDReC.</span></p></div></details>
1027<details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q4. Is FIDReC a government agency?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">No, FIDReC is not a government agency and does not have any power over financial institutions in Singapore. It is a public company limited by guarantee.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q5. Does FIDReC appoint lawyers to represent consumers in their disputes or assist in enforcing their claims against the financial institutions?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">No, consumers who require a lawyer can search for one from the </span><a href="https://eservices.mlaw.gov.sg/lsra/search-lawyer-or-law-firm/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Legal Services Regulatory Authority</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">. Consumers can also seek the help of the </span><a href="https://www.mlaw.gov.sg/content/lab/en.html"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Legal Aid Bureau</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> but should note that they have to meet specific conditions before the Legal Aid Bureau will be able to help.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q6. Does FIDReC provide legal, financial or other professional advice?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">No, FIDReC is an Alternative Dispute Resolution institution and does not provide any legal, financial or other professional advice. Consumers who require such advice may engage the appropriate professionals at their own cost. Additionally, a list of free legal clinics in Singapore is maintained by Pro Bono SG </span><a href="https://www.probono.sg/get-legal-help/legal-guidance/the-general-public/legal-clinics-in-singapore/" target="_blank"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q7. What is Early Resolution?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">The Early Resolution (ER) phase, introduced on 1 July 2024, aims to encourage financial institutions to reach an amicable resolution with consumers at the earliest possible time. ER starts on the next business day after the consumer files a complaint with FIDReC.</span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> </span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">During the 10-business-day ER phase, the financial institution may contact the consumer directly to negotiate and attempt to resolve the issue.</span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> </span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">FIDReC will process the complaint in accordance with our usual process after 10 business days unless we hear from the complainant otherwise.</span></p></div></details>
1027<details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q8. What is mediation at FIDReC like?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">A FIDReC Case Manager will first look into the dispute to verify if FIDReC is able to handle it. If so, the Case Manager will facilitate discussions between the consumer and the financial institution with the aim of helping all parties find a mutually acceptable outcome. This may be done by telephone, over email, or at a meeting. Mediation may involve the case manager communicating with each party privately or with all parties jointly. Find out more about how to prepare for mediation at FIDReC in this </span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01263/en-us" target="_blank"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Guide</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q9. What is adjudication at FIDReC like?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Both the consumer and the financial institution will prepare written submissions to explain their case to the Adjudicator. They will also have the opportunity to present their case to the Adjudicator at a hearing. With the agreement of all parties and the approval of the Adjudicator, the adjudication may also take place on a documents-only basis, i.e. the Adjudicator will decide the case based on the written submissions of the parties. Find out more about how to prepare for adjudication at FIDReC in this </span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01264/en-us" target="_blank"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Guide</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q10. How much can I claim?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">The jurisdiction of FIDReC in adjudicating disputes between consumers and financial institutions is up to S$100,000 per claim (for claims filed before 1 July 2024) or S$150,000 per claim(for claims filed on or after 1 July 2024).</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q11. How do I file a complaint?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Filing a complaint is free of charge. To find out if you can file a complaint, please click </span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01013/~/diy"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">. When this is completed, you may proceed to </span><a href="https://www.fidrec.com.sg/complainant/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">register</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> as a complainant and file a complaint by following the instructions on the online dispute resolution form.</span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> </span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">When filing a complaint, please upload the relevant supporting documents. Click </span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01325/en-us"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> to view the list of documents required based on your complaint type.</span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> </span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">If you have any queries or difficulties in filing the complaint, you may </span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01013/~/contact-us/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">contact FIDReC</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> for help.</span></p></div></details>
1027<details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q12. What is the definition of a Small Business eligible to file a complaint?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">A Small Business is eligible to file a complaint at FIDReC if it meets <strong>all</strong> the following criteria:</span></p><ol class="NumberListStyle2" style="list-style-position: initial; list-style-type: lower-latin; margin-bottom: 11px; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="eefab8f6ee2b76086b7495a739fae3238"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Must be registered and operating in Singapore; and</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e9ae9bf45573e05f6d01d437563334f50"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Has a group annual sales turnover of SGD1 million or less in each of the two (2) financial years immediately preceding the current financial year of the business entity.</span></p></li></ol></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q13. What is the definition of a Charity eligible to file a complaint?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">A Charity is eligible to file a complaint at FIDReC if it meets <strong>all</strong> the following criteria:</span></p><ol class="NumberListStyle2" style="list-style-position: initial; list-style-type: lower-latin; margin-bottom: 11px; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e70c68b78ff79edc9fbd73c14097ce94f"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Must be registered under the Charities Act;</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="ecc0229fc5d599e953c9173c56d9963f8"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Is operating in Singapore; and</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e07bc3ae2623bfabd51d2de5b739dbdcb"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Has a gross annual receipt of not more than SGD10 million in each of the two (2) financial years immediately preceding the current financial year of the charity.</span></p></li></ol></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q14. How much will filing a complaint cost?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Filing a complaint is free of charge. Where a Case Manager takes your complaint up with the financial institution concerned and is unable to facilitate a resolution, you can then choose to refer your complaint to adjudication. If you choose to do so, you need to pay an adjudication case fee. Please click </span><a href="https://fidrecuat03.powerappsportals.com/process"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> to view the fee schedule.</span></p></div></details>
1027<details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q15. What do the different case sub statuses mean?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Each case goes through different stages as it is assessed and handled at FIDReC. The case sub status helps you understand where your case currently stands and what is being done at that point in time. Please click </span><a href="https://www.fidrec.com.sg/knowledgebase/article/KA-01345/en-us"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">here</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> to read the general explanation of the common sub statuses and what it means.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q16. I get an error message saying âContact with the same email address or NRIC number already existsâ or âContact with the same email address or Business Registration No./Unique Entity No. (UEN)/Certificate of Incorporation already existsâ. What should I do?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">This means you have already created an account with FIDReC. Please try the following steps:</span></p><ol class="NumberListStyle2" style="list-style-position: initial; list-style-type: lower-latin; margin-bottom: 11px; margin-top: 1em"><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e6b73a4403a8586f6c1bf3c8f1cafa6fd"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Select âForgot User Nameâ to retrieve your username.</span></p></li><li class="ck-list-marker-font-size ck-list-marker-font-family" style="list-style-position: initial; margin-bottom: 1em" data-list-item-id="e06632c5eec265257db38ab01af92634e"><p style="margin: 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Select âForgot Passwordâ to reset your password.</span></p></li></ol><p style="margin: 1em 0"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">If you are still unable to log in after completing the steps above, please contact us by </span><a href="https://www.fidrec.com.sg/enquiry/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">submitting an enquiry</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> or calling our hotline at 6327 8878.</span>ââââââ</p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q17. I have forgotten my username or have not set up the account. What should I do?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Please select â</span><a href="https://www.fidrec.com.sg/forgotusername/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Forgot User Name</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">â on the login page. This allows you to either retrieve your username or complete the setup of your account (if it was not previously completed).</span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> </span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">If you continue to face issues, please contact us by â</span><a href="https://www.fidrec.com.sg/enquiry/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">submitting an enquiry</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">â or calling our hotline at 6327 8878.</span></p></div></details>
1027<details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q18. I have forgotten my password. What should I do?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Please select â</span><a href="https://www.fidrec.com.sg/forgotusername/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">Forgot Password</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">â on the login page to reset your password.</span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px"> </span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">If you continue to face issues, please contact us by â</span><a href="https://www.fidrec.com.sg/enquiry/"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">submitting an enquiry</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">â or calling our hotline at 6327 8878.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q19. What if I am not happy with the Adjudicator's ruling?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">The decision of the Adjudicator or panel is final and binding on the financial institution, but not on you. If you are not happy with the decision, you are free to reject the decision and pursue your complaint through other avenues. This means that there is no disadvantage at all for you if you choose to lodge your complaint with FIDReC. Kindly note that there is no appeal process at FIDReC.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q20. How long will it take for FIDReC to resolve my dispute?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">The length of time needed varies with the complexity of each case. FIDReC seeks to resolve all disputes as expeditiously as possible and most cases are resolved within 6 months.</span></p></div></details><details style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; margin-top: 16px"><summary style="color: rgba(0, 0, 0, 1); font-size: 18px; font-weight: 500"><strong>âµ</strong> Q21. I have some feedback for FIDReC on its services. How can I convey my feedback to FIDReC?</summary><div style="margin-left: 16px; margin-top: 8px"><p style="margin: 1em 0" data-placeholder="Enter body here"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">You may email the FIDReC Feedback Review Committee at </span><a href="mailto:[email protected]"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">[email protected]</span></a><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 18px">. The Feedback Review Committee will look into your feedback and respond to you in due course. </span></p></div></details></div> 1028 </div> 1029 </div> 1030 1031
1032 <div class="panel panel-default"> 1033 <div class="panel-body"> 1034 1035 <div class="knowledge-article-keywords" style="margin: 0;"> 1036 <span><span class="xrm-editable-text xrm-attribute" data-languageContext="English"><span class="xrm-attribute-value-encoded xrm-attribute-value">Keywords:</span></span> FAQs</span> 1037 </div> 1038 1039 </div> 1040 </div> 1041 1042</div> 1043 1044
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1250<script defer="defer" src="https://content.powerapps.com/resource/powerappsportal/controls/host/main.3ee2491f78.chunk.js"></script>
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1260<script> 1261 localStorage.setItem("postlogin", "no"); 1262 </script>
1262 1263 1264 1265<section id="gethelp" class="page_section section-diagonal-right color-inverse hidden-print footerheight"> 1266 <div class="section-diagonal-right-content"> 1267 <div class="container"> 1268 1269 <div class="row"> 1270 1271 <!--<h3 class="text-center"><div class="xrm-editable-html xrm-attribute" data-languageContext="English"><div class="xrm-attribute-value"><p>Get Help</p></div></div></h3> 1272 <div class="col-sm-4 text-center"> 1273 <a href="/knowledgebase/" class="btn btn-info-home btn-lg-home" title="Browse the KB" >Browse the KB</a> 1274 </div> 1275 <div class="col-sm-4 text-center"> 1276 <a href="/support/create-case/" class="btn btn-info-home btn-lg-home" title="Create Case ">Create Case </a> 1277 </div> 1278 <div class="col-sm-4 text-center"> 1279 <a href="/contact-us/" class="btn btn-info-home btn-lg-home" title="Contact us">Contact us</a> 1280 </div>--> 1281 </div> 1282 </div> 1283 </div> 1284</section> 1285 1286<!--<footer role="contentinfo" style="position:fixed; left:0; bottom:0;width:100%">--> 1287<footer role="contentinfo"> 1288 1289 <!--<div class="footer-top hidden-print"> 1290 <div class="container"> 1291 <div class="row"> 1292 <div class="col-md-6 col-sm-12 col-xs-12 text-left"> 1293 <div class="xrm-editable-html xrm-attribute no-value" data-languageContext="English"><div class="xrm-attribute-value"></div></div> 1294 </div> 1295 </div> 1296 </div> 1297 </div>--> 1298 <div class="row" id="submitenq_div"> 1299<div class="col-md-12"> 1300 <h4 class="submitqnquiryfooter" style="font-family:unset">Have a question for FIDReC? <a href="/enquiry/addenquiry" style="color:#ED7174;font-weight:bold;">Submit an enquiry</a> and we will get back to you.</h4> 1301</div> 1302</div> 1303 <div class="footer-bottom hidden-print"> 1304 <div class="container"> 1305 <div class="row"> 1306 <div class="col-md-4 col-sm-6 col-xs-12 text-left"> 1307 <div class="col-md-6 col-sm-4 col-xs-2" style="padding:10px;"> 1308 <div class="xrm-editable-html xrm-attribute" data-languageContext="English"><div class="xrm-attribute-value"><style> 1309 @media (min-height: 680px), screen and (orientation: portrait) { 1310 .footerlogoimg{ 1311 width: 15vw; 1312 padding-bottom: 10px; 1313 } 1314 .footer-list.col-sm-3.fidrecfooterlargeli{width:55vw !important;} 1315 .footer-list.col-sm-3.fidrecfootersmallli{width:55vw !important;} 1316 } 1317 @media (min-width: 768px) 1318 { 1319 .footerlogoimg{ 1320 width: 10vw; 1321 padding-bottom: 15px; 1322 } 1323 .footer-list.col-sm-3.fidrecfooterlargeli{width:29vw !important;} 1324 .footer-list.col-sm-3.fidrecfootersmallli{ 1325 width:20vw !important; 1326 padding-bottom: 2px; 1327 } 1328 } 1329 @media (min-width: 992px) 1330 { 1331 .footerlogoimg{width:6vw;} 1332 .footer-list.col-sm-3.fidrecfooterlargeli{ width:21vw !important; } 1333 .footer-list.col-sm-3.fidrecfootersmallli{ 1334 width:14vw !important; 1335 padding-bottom: 2px; 1336 } 1337 } 1338 @media (min-width: 1200px) 1339 { 1340 .footerlogoimg{width:6vw;} 1341 .footer-list.col-sm-3.fidrecfooterlargeli{ width:14vw !important;} 1342 .footer-list.col-sm-3.fidrecfootersmallli{ 1343 width: 10vw !important; 1344 padding-bottom: 12px; 1345 } 1346 } 1347</style><a href="~/"><img border="0" src="~/footerlogo.png" style="width:100%"></a> 1348 1349 1350</div></div> 1351 </div> 1352 </div> 1353 1354 1355 1356 <div class="col-md-8 col-sm-12 col-xs-12 text-left " data-weblinks-maxdepth="2"> 1357 <ul class="row list-unstyled"> 1358 1359 <!-- 1360 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1361 --> 1362 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1363 <nav aria-label="About Us"> 1364 <!--<h5 style="color:white">About Us</h5>--> 1365 <ul class="list-unstyled"> 1366 <li> 1367 1368 <a href="/about/" >About Us</a> 1369 1370 1371 </li> 1372 </ul> 1373 </nav> 1374 </li> 1375 1376 <!-- 1377 <li class="footer-list col-sm-4 col-md-3" style="margin-bottom:10px;"> 1378 --> 1379 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1380 <nav aria-label="Career"> 1381 <!--<h5 style="color:white">Career</h5>--> 1382 <ul class="list-unstyled"> 1383 <li> 1384 1385 <a href="~/knowledgebase/category/?id=CAT-01014" >Career</a> 1386 1387 1388 </li> 1389 </ul> 1390 </nav> 1391 </li> 1392 1393 <!-- 1394 <li class="footer-list col-sm-4 col-md-3" style="margin-bottom:10px;"> 1395 --> 1396 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1397 <nav aria-label="Contact Us"> 1398 <!--<h5 style="color:white">Contact Us</h5>--> 1399 <ul class="list-unstyled"> 1400 <li> 1401 1402 <a href="/contact-us/" >Contact Us</a> 1403 1404 1405 </li> 1406 </ul> 1407 </nav> 1408 </li> 1409 1410 <!-- 1411 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1412 --> 1413 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1414 <nav aria-label="Financial Institutions"> 1415 <!--<h5 style="color:white">Financial Institutions</h5>--> 1416 <ul class="list-unstyled"> 1417 <li> 1418 1419 <a href="/filist/" >Financial Institutions</a> 1420 1421 1422 </li> 1423 </ul> 1424 </nav> 1425 </li> 1426 1427 <!-- 1428 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1429 --> 1430 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1431 <nav aria-label="Our Adjudicators"> 1432 <!--<h5 style="color:white">Our Adjudicators</h5>--> 1433 <ul class="list-unstyled"> 1434 <li> 1435 1436 <a href="/adlist/" >Our Adjudicators</a> 1437 1438 1439 </li> 1440 </ul> 1441 </nav> 1442 </li> 1443 1444 <!-- 1445 <li class="footer-list col-sm-4 col-md-3" style="margin-bottom:10px;"> 1446 --> 1447 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1448 <nav aria-label="FAQs"> 1449 <!--<h5 style="color:white">FAQs</h5>--> 1450 <ul class="list-unstyled"> 1451 <li> 1452 1453 <a href="/knowledgebase/article/KA-01013" >FAQs</a> 1454 1455 1456 </li> 1457 </ul> 1458 </nav> 1459 </li> 1460 1461 <!-- 1462 <li class="footer-list col-sm-4 col-md-3" style="margin-bottom:10px;"> 1463 --> 1464 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1465 <nav aria-label="TOR"> 1466 <!--<h5 style="color:white">TOR</h5>--> 1467 <ul class="list-unstyled"> 1468 <li> 1469 1470 <a href="~/knowledgebase/article/KA-01002/" >TOR</a> 1471 1472 1473 </li> 1474 </ul> 1475 </nav> 1476 </li> 1477 1478 <!-- 1479 <li class="footer-list col-sm-4 col-md-3" style="margin-bottom:10px;"> 1480 --> 1481 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1482 <nav aria-label="Accreditation"> 1483 <!--<h5 style="color:white">Accreditation</h5>--> 1484 <ul class="list-unstyled"> 1485 <li> 1486 1487 <a href="~/knowledgebase/category/?id=CAT-01012" >Accreditation</a> 1488 1489 1490 </li> 1491 </ul> 1492 </nav> 1493 </li> 1494 1495 <!-- 1496 <li class="footer-list col-sm-4 col-md-3" style="margin-bottom:10px;"> 1497 --> 1498 <li class="footer-list col-sm-4 col-md-4" style="margin-bottom:10px;"> 1499 <nav aria-label="Policies"> 1500 <!--<h5 style="color:white">Policies</h5>--> 1501 <ul class="list-unstyled"> 1502 <li> 1503 1504 <a href="~/knowledgebase/category/?id=CAT-01019" >Policies</a> 1505 1506 1507 </li> 1508 </ul> 1509 </nav> 1510 </li> 1511 1512 </ul> 1513 1514 </div> 1515 1516 </div> 1517 </div> 1518</footer> 1519
1520<script type="text/javascript"> 1521 (function ($) { 1522 $(document).ready(function () { 1523 $(".dropdown-submenu").on("keydown", function (event) { 1524 if (event.keyCode == 9) { 1525 $(this).toggleClass("open"); 1526 } 1527 }); 1528 modifyHeader(); 1529 }); 1530 }(jQuery)); 1531</script>
1531 1532<style> 1533@media (min-height: 680px), screen and (orientation: portrait) { 1534 #submitenq_div{ 1535 background-color: rgb(240, 216, 216); 1536 text-align: center; 1537 margin-right: 0px; 1538 margin-left: 0px; 1539 } 1540 1541 .submitqnquiryfooter{ 1542 font-size: 20px; 1543 float: left; 1544 } 1545} 1546@media (min-height: 320px), screen and (orientation: portrait) { 1547 #submitenq_div{ 1548 background-color: rgb(240, 216, 216); 1549 text-align: center; 1550 margin-right: 0px; 1551 margin-left: 0px; 1552 } 1553} 1554@media screen and (min-width: 768px) and (max-width: 991px){ 1555 #submitenq_div{ 1556 background-color: rgb(240, 216, 216); 1557 text-align: center; 1558 margin-right: 0px; 1559 margin-left: 0px; 1560 } 1561 .submitqnquiryfooter { 1562 font-size: 20px; 1563 text-align:center; 1564 float:none; 1565 } 1566} 1567 1568@media (min-width: 992px) and (max-width: 1199px) { 1569 #submitenq_div{ 1570 background-color: rgb(240, 216, 216); 1571 text-align: center; 1572 margin-right: 0px; 1573 margin-left: 0px; 1574 margin-block-start: 8px; 1575 } 1576 .submitqnquiryfooter{ 1577 font-size: 20px; 1578 text-align:center; 1579 float:none; 1580 } 1581} 1582 1583@media (min-width: 1200px) { 1584 #submitenq_div{ 1585 background-color: rgb(240, 216, 216); 1586 text-align: center; 1587 margin-right: 0px; 1588 margin-left: 0px; 1589 margin-block-start: 8px; 1590 } 1591 .submitqnquiryfooter{ 1592 font-size: 20px; 1593 text-align:center; 1594 float:none; 1595 } 1596} 1597 1598.footerheight{ 1599 1600} 1601</style> 1602 1603 1604
1604<script type="text/javascript"> 1605 1606 function trackCopilotCustomUsage(botSchema) { 1607 const request = { 1608 botSchemaName: botSchema 1609 } 1610 var json = JSON.stringify(request); 1611 shell.ajaxSafePost({ 1612 type: "POST", 1613 contentType: "application/json", 1614 url: "/_services/copilot/TrackUsage", 1615 data: json 1616 }).done(function () { 1617 }).fail(function (jqXhr) { 1618 }); 1619 } 1620 1621 function findAndLogCustomCopilotUsage() { 1622 const pageSource = document.documentElement.outerHTML; 1623 const customPvaBotWebchatRegex = /api\.(preprod\.|test\.)?powerplatform\.(com|us|cn|appsplatform\.us)\/powervirtualagents\/botsbyschema\/([^/]+)\/directline\/token/; 1624 const customPvaBotIframeRegex = /powerva\.microsoft\.com\/environments\/([0-9a-fA-F\-]+)\/bots\/([^/]+)\/webchat/; 1625 const omniChannelRegex = /livechatwidget\/scripts\/LiveChatBootstrapper\.js/; 1626 1627 const matchPvaBotWebchat = pageSource.match(customPvaBotWebchatRegex); 1628 if (matchPvaBotWebchat && matchPvaBotWebchat[3]) { 1629 trackCopilotCustomUsage(matchPvaBotWebchat[3]); 1630 } 1631 1632 const matchPvaBotIframe = pageSource.match(customPvaBotIframeRegex); 1633 if (matchPvaBotIframe && matchPvaBotIframe[2]) { 1634 trackCopilotCustomUsage(matchPvaBotIframe[2]); 1635 } 1636 1637 const matchOmniChannel = pageSource.match(omniChannelRegex); 1638 if (matchOmniChannel && matchOmniChannel[0]) { 1639 trackCopilotCustomUsage("omnichannelWidget"); 1640 } 1641 } 1642 1643 window.addEventListener("load", function () { 1644 findAndLogCustomCopilotUsage(); 1645 }); 1646 </script>
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1654<script onerror="javascript: var target = event.target; var script = document.createElement('script'); script.crossOrigin = target.crossOrigin; script.src = '/dist/bootstrap.bundle-105a4995b8.js'; script.type = 'text/javascript'; target.insertAdjacentElement('afterend',script);" src="https://content.powerapps.com/resource/powerappsportal/dist/bootstrap.bundle-105a4995b8.js" type="text/javascript"></script>
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1656<script onerror="javascript: var target = event.target; var script = document.createElement('script'); script.crossOrigin = target.crossOrigin; script.src = '/dist/postpreform.bundle-4687dda8df.js'; script.type = 'text/javascript'; target.insertAdjacentElement('afterend',script);" src="https://content.powerapps.com/resource/powerappsportal/dist/postpreform.bundle-4687dda8df.js" type="text/javascript"></script>
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1658<script onerror="javascript: var target = event.target; var script = document.createElement('script'); script.crossOrigin = target.crossOrigin; script.src = '/dist/app.bundle-1e948af604.js'; script.type = 'text/javascript'; target.insertAdjacentElement('afterend',script);" src="https://content.powerapps.com/resource/powerappsportal/dist/app.bundle-1e948af604.js" type="text/javascript"></script>
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1660<script onerror="javascript: var target = event.target; var script = document.createElement('script'); script.crossOrigin = target.crossOrigin; script.src = '/dist/default-1033.moment_2_29_4.bundle-eda4e638fd.js'; script.type = 'text/javascript'; target.insertAdjacentElement('afterend',script);" src="https://content.powerapps.com/resource/powerappsportal/dist/default-1033.moment_2_29_4.bundle-eda4e638fd.js" type="text/javascript"></script>
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1666<script type="text/javascript">$(document).ready(function () { 1667 var postloginval = sessionStorage.getItem("postlogin"); 1668debugger; 1669 if(typeof postloginval == 'undefined' || postloginval == 'no') 1670 { 1671 var bodycls = { "background-color": "#FEF7ED" }; 1672 1673 $("body").css("background-color", "#FEF7ED"); 1674 $(".breadcrumb").css("background-color", "#FEF7ED"); 1675 $(".progress").css("border-radius", "0"); 1676 $(".progress").css("-webkit-box-shadow", "inset 0 0 0 rgb(0 0 0 / 10%)"); 1677 $(".progress").css("box-shadow", "inset 0 0 0 rgb(0 0 0 / 10%)"); 1678 $(".modal-content").css("background-color", "#FEF7ED"); 1679 $(".table > thead > tr > th ").css("background-color", "#FEF7ED"); 1680 $(".dropdown-menu").css("background-color", "#FEF7ED"); 1681 $(".list-group-item").css("background-color", "transparent"); 1682 $(".list-group-item").css("border", "none"); 1683 } 1684 $(".panel").css("background-color", "transparent"); 1685 1686 var currenturl=window.location.href; 1687 var source=GetParameterValues("src"); 1688 debugger; 1689 if(source=="med") 1690 $(window).scrollTop($('#med').position().top); 1691 else if(source=="adj") 1692 $(window).scrollTop($('#adj').position().top); 1693}); 1694 1695function GetParameterValues(param) { 1696 var url = window.location.href.slice(window.location.href.indexOf('?') + 1).split('&'); 1697 for (var i = 0; i < url.length; i++) { 1698 var urlparam = url[i].split('='); 1699 if (urlparam[0] == param) { 1700 return urlparam[1]; 1701 } 1702 } 1703 } </script>
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1705<script> 1706 //this event will update the title of the page based on active breadcrumb 1707 $('.breadcrumb').ready(function () { 1708 if ($('.breadcrumb').is(':visible')) { 1709 document.querySelector('title').innerHTML = ($('.breadcrumb > li.active').text() + " · FIDReC"); 1710 } 1711 }); 1712 1713 function GoToNewEditor() { 1714 var editCmsUrlSegment = "EditInCms"; 1715 var currentUrl = window.location.href; 1716 if (currentUrl.indexOf('?') > -1) { 1717 var urlSegments = currentUrl.split("?"); 1718 window.location.href = window.location.origin + '/' + editCmsUrlSegment + window.location.pathname + '?' + urlSegments[1]; 1719 } 1720 else { 1721 window.location.href = window.location.origin + '/' + editCmsUrlSegment + window.location.pathname; 1722 } 1723 } 1724 </script>
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1730<script> 1731 if ('serviceWorker' in navigator) { 1732 navigator.serviceWorker.getRegistrations().then(function (registrations) { 1733 for (let registration of registrations) { 1734 registration.unregister(); 1735 } 1736 }).catch(function (err) { 1737 console.log('Service Worker unregister action failed: ', err); 1738 }); 1739 } 1740 </script>
1740 1741 1742 1743 1744 <!--Start Show Session Expire Warning Popup here --> 1745 1746 1747</body> 1748</html> 1749<!-- Generated at 10/7/2026 5:58:17 AM --> 1750<!-- Page OK -->
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.