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n=0;n<s.length;n++)t=t.replace("[code-"+n+"]","<pre>"+e.trim(e.trim(s[n].replace(/```<br>/g,"```").replace(/<br>```/g,"```")).replace(/```/g,"").replace(/(?:\r\n|\r|\n)/g,"<br>"))+"</pre>");return t.replace(/&lt;/g,"<")}strip(e=!1){return se.strip(!1===e?""+this.details.message:e)}}window.SBMessage=oe;class re{constructor(e,t){this.details=se.null(t)?{}:t,Array.isArray(e)?(this.messages=[],e.length&&(e[0]instanceof oe?this.messages=e:se.error("Messages not of type SBMessage","SBConversation.constructor"))):se.error("Message array not of type Array","SBConversation.constructor");let i=["conversation_id","conversation_user_id","conversation_first_name","conversation_last_name","conversation_profile_image","conversation_user_type","conversation_creation_time","conversation_status_code"],s=["payload"];for(a=0;a<i.length;a++)t[i[a]]&&(this.details[i[a].replace("conversation_","")]=t[i[a]]),delete this.details[i[a]];for(var a=0;a<s.length;a++)delete this.details[s[a]];t&&(this.details.tags="tags"in t?"string"==typeof t.tags?t.tags.split(","):t.tags:[])}get id(){return this.get("id")}get status_code(){return this.get("status_code")}get(e){if(e in this.details&&!se.null(this.details[e]))return this.details[e];if("title"==e){if(this.details.title)return this.details.title;if(this.details.first_name)return this.details.first_name+" "+this.details.last_name;if(this.messages.length)return this.messages[0].get("full_name")}return""}set(e,t){this.details[e]=t}getMessage(e){for(var t=0;t<this.messages.length;t++)if(this.messages[t].id==e)return this.messages[t].set("index",t),this.messages[t];return!1}
1getLastMessage(e=!1){let t=this.messages.length-1;if(e)return t>-1&&this.messages[t];for(var i=t;i>-1;i--)if(this.messages[i].message||this.messages[i].attachments.length||this.messages[i].payload("preview"))return this.messages[i];return!1}getLastUserMessage(e=!1,t=!1){!1===e&&(e=this.messages.length-1);for(var i=e;i>-1;i--){let e=this.messages[i],s=e.get("user_type");if((e.message||e.attachments.length)&&(!t&&!se.isAgent(s)||!0===t&&("agent"==s||"admin"==s)||"bot"==t&&"bot"==s||"no-bot"==t&&"bot"!=s||"all"==t&&se.isAgent(s)))return this.messages[i].set("index",i-1),this.messages[i]}return!1}getNextMessage(e,t=!1){let i=this.messages.length;for(var s=0;s<i;s++)if(this.messages[s].id==e&&s<i-1){for(var a=s+1;a<i;a++){let e=this.messages[a].get("user_type"),i=this.messages[s+1];if(!t||"agent"==t&&se.isAgent(e)||"user"==t&&!se.isAgent(e))return i}break}return!1}getUserMessages(e="user"){let t=[],i="user"==e?["visitor","lead","user"]:"agents"==e?["agent","admin"]:["bot"];for(var s=0;s<this.messages.length;s++)i.includes(this.messages[s].get("user_type"))&&(this.messages[s].set("index",s),t.push(this.messages[s]));return t}updateMessage(e,t){if(t instanceof oe){for(var i=0;i<this.messages.length;i++)if(this.messages[i].id==e)return this.messages[i]=t,!0}else se.error("Message not of type SBMessage","SBConversation.updateMessage");return!1}addMessages(e){if(Array.isArray(e))for(var t=0;t<e.length;t++)e[t]instanceof oe&&this.messages.push(e[t]);else e instanceof oe?this.messages.push(e):se.error("Messages not of type SBMessage","SBConversation.addMessages()");return this}getCode(e=!1){let t=this.getLastMessage();if(t){let n=t.message;if(!n&&t.payload("preview")&&(n=t.payload("preview")),$&&(n=t.payload().preview?t.payload().preview:n),!1!==(n=n.replace(/(\r\n|\n|\r)/gm," ")).indexOf("[")){let e=n.match(/\[.+?\]/g)||[];if(e.length){let t=ce.shortcode(e[0]);t[0]&&(n=n.replace(e[0],"action"==t[0]?"":s(t[1].message?t[1].message:t[1].title?t[1].title:t[1].name&&"false"!=t[1].name&&"true"!=t[1].name?t[1].name:t[1].link?t[1].link:t[1].values?t[1].values.replaceAll(",",", ").replaceAll(" "," "):t[1].options?t[1].options.replaceAll(",",", ").replaceAll(" "," "):s(se.slugToString(t[0])))))}}if(!n&&t.attachments.length)for(var i=0;i<t.attachments.length;i++)n+=t.attachments[i][0]+" ";if((n=se.strip(n)).length>114&&(n=n.substr(0,114)+" ..."),e)return n;let o=this.get("title");return(!o||a()&&a().name==o||E&&O.tickets_conversations_title_user)&&(o=a()&&t.get("user_id")==a().id?s("You"):t.get("full_name")),"image"==se.getFileType(o)&&(o=`<img src="${o}" />${o.includes("t=")?` <span>${new URL(o).searchParams.get("t")}</span>`:""}`),`<div class="sb-conversation-item" data-user-id="${this.get("user_id")}"><img loading="lazy" src="${t.get("profile_image")}"><div><span class="sb-name">${o}</span><span class="sb-time">${se.beautifyTime(t.get("creation_time"))}</span></div><div class="sb-message">${n}</div></div>`}return""}deleteMessage(e){for(var t=0;t<this.messages.length;t++)if(this.messages[t].id==e)return this.messages.splice(t,1),!0;return!1}searchMessages(e,t=!1){let i=[];for(var s in this.messages){let a=this.messages[s].message,n=JSON.stringify(this.messages[s].payload());(t&&(a==e||n==e)||!t&&(a.includes(e)||n.includes(e)))&&(this.messages[s].set("index",s),i.push(this.messages[s]))}return i}getAttachments(){let e=[];for(var t=0;t<this.messages.length;t++){let s=this.messages[t].attachments;for(var i=0;i<s.length;i++){let a=s[i][1];e.push([s[i][0],a,a.substr(a.lastIndexOf(".")+1),this.messages[t].id])}}return e}updateMessagesStatus(e=!1){if(e)for(t=0;t<this.messages.length;t++){let i=this.messages[t].id;if(e.includes(i)){let e=u.find(`[data-id="${i}"] .sb-time`);e.find("i").length||e.append('<i class="sb-icon-check"></i>')}}else if(!$&&"visible"==se.visibility_status){e=[];for(var t=0;t<this.messages.length;t++){let i=this.messages[t];se.isAgent(i.get("user_type"))&&2!=i.get("status_code")&&(e.push(i.id),i.set("status_code",2))}e.length&&se.ajax({function:"update-messages-status",message_ids:e})}}}window.SBConversation=re;var le={emoji_options:{range:0,range_limit:47,list:[],list_now:[],touch:!1},initialized:!1,editor_listening:!1,conversation:!1,is_busy:!1,is_busy_update:!1,is_busy_populate:!1,
1chat_open:!1,real_time:!1,agent_id:-1,agent_online:!1,user_online:!1,expanded:!1,main_header:!0,start_header:!1,desktop_notifications:!1,flash_notifications:!1,id_last_message:0,id_last_message_conversation:0,datetime_last_message_conversation:"2000-01-01 00:00:00",audio:!1,audio_interval:!1,tab_active:!0,notifications:i("notifications")?i("notifications"):[],typing_settings:{typing:!1,sent:!1,timeout:!1},email_sent:!1,dashboard:!1,articles:!1,articles_allowed_ids:!1,articles_category:!1,skip:!1,queue_interval:!1,departments:!1,default_department:null,default_agent:null,default_tags:null,offline_message_set:!1,label_date:!1,label_date_show:!1,sendMessage:function(t=-1,i="",n=[],o=!1,r=!1,l=!1){let c=y&&ue.dialogflow.active(),d=!1,g=this.conversation,f=h.find("> [data-reply]").attr("data-reply"),m=h.find("> [data-edit-message]").attr("data-edit-message");if(r||(r={}),!a()&&!$)return this.addUserAndLogin(()=>this.sendMessage(t,i,n,o,r),!0),void this.busy(!0);if(!g){let e=!$&&a().getLastConversation();if(!e||"new-conversation"==q||le.default_department&&le.default_department!=e.get("department")||le.default_agent&&le.default_agent!=e.get("agent_id"))return this.newConversation(l,t,"",[],$&&SB_ACTIVE_AGENT.department?SB_ACTIVE_AGENT.department:null,null,()=>this.sendMessage(t,i,n,o,r)),void this.busy(!0);this.openConversation(e.id),this.setConversation(e),q=!1}this.calculateLabelDateFirst(),-1==t&&(t=$?SB_ACTIVE_AGENT.id:a().id);let v=t!=_;if(i||n.length||(i=p.val().trim(),h.find(".sb-attachments > div").each(function(){let t=[e(this).attr("data-name"),e(this).attr("data-value")];e(this).attr("data-size")&&t.push(e(this).attr("data-size")),n.push(t)}),$&&SBAdmin.must_translate&&i&&(ue.dialogflow.translate([i],a().language,e=>{if(e.length){let t=$?SB_ADMIN_SETTINGS.active_agent_language:a().language;r||(r={}),r["original-message"]=i,r["original-message-language"]=t,e[0]&&(i=e[0])}this.sendMessage(t,i,n,o,r,l)}),d=!0)),this.busy(!0),v&&(p.val("").css("height",""),h.find(".sb-attachments").html("")),h.sbActive(!1),!d)if(!1===l&&t==_&&(l="skip"),$||!v||c||(l=2),f&&(r.reply=i),i||n.length||r){let e={user_id:t,user:a(),conversation_id:g.id,conversation:g,conversation_status_code:l,attachments:n,payload:r};se.ajax({function:m?"update-message":"send-message",user_id:t,conversation_id:g.id,message:i,attachments:n,conversation_status_code:l,queue:!$&&O.queue&&v,payload:r,recipient_id:!!$&&a().id,message_id:m},s=>{let l=$||!c||s.human_takeover_active;$||t!=_||(this.dashboard?this.updateConversations():this.chat_open||this.updateNotifications(g.id,s.id)),($&&!this.user_online||!$&&!this.agent_online)&&this.update(),$||!v||y||(this.followUp(),this.offlineMessage()),$||!v||r&&"sb-human-takeover"==r.id||ue.dialogflow.message(i,n),!$&&v&&"visitor"==a().type?se.ajax({function:"update-user-to-lead",user_id:t},()=>{a().set("user_type","lead"),O.slack_active&&l&&ue.slack.message(t,a().name,a().image,i,n)}):l&&!this.skip&&($&&SB_ADMIN_SETTINGS.slack_active?ue.slack.message(a().id,SB_ACTIVE_AGENT.full_name,SB_ACTIVE_AGENT.profile_image,i,n):O.slack_active&&ue.slack.message(a().id,v?a().name:O.bot_name,v?a().image:O.bot_image,i,n)),v&&O.language_detection&&g&&i.split(" ").length&&i.length>3&&!se.storage("language-detection-completed")&&(se.ajax({function:"google-language-detection-update-user",user_id:t,string:i,token:ue.dialogflow.token},e=>{e&&(O.translations=e)}),se.storage("language-detection-completed",!0)),!this.articles||$||!O.articles||O.office_hours||this.isInitDashboard()||setTimeout(()=>{this.conversation&&g.id==this.conversation.id&&(this.sendMessage(_,"[articles]"),this.scrollBottom(),this.articles=!1)},5e3),s.queue&&this.queue(this.conversation.id),e.message=s.message,e.message_id=s.id,se.event(m?"SBMessageUpdated":"SBMessageSent",e),E&&SBTickets.onMessageSent(),o&&o(e),s.notifications&&s.notifications.length&&se.event("SBNotificationsSent",s.notifications),this.skip&&(this.skip=!1),$&&(SBAdmin.conversations.previous_editor_text=!1),m&&(u.find(`[data-id="${m}"] .sb-message`).html(i),le.cancelEdit()),this.busy(!1)}),v&&!m&&(i=se.escape(i),u.append(new oe({id:"sending",profile_image:$?SB_ACTIVE_AGENT.profile_image:a().image,full_name:$?SB_ACTIVE_AGENT.full_name:a().name,creation_time:"0000-00-00 00:00:00",message:i.replaceAll("<","<"),user_type:$?"agent":"user"}).getCode().replace('<div class="sb-time"></div>
1',`<div class="sb-time">${s("Sending")}<i></i></div>`))),this.dashboard||!v&&!this.isBottom()||this.scrollBottom()}else this.busy(!1)},updateMessage:function(e,t=""){se.ajax({function:"update-message",message_id:e,message:t})},sendEmail:function(e,t,i=!1,s=!1){let n=i?!0===i?a().id:i:this.getRecipientUserID();if(!$&&!isNaN(n)&&this.agent_online)return!1;se.ajax({function:"create-email",recipient_id:n,sender_name:$?i?SB_ACTIVE_AGENT.full_name:a().name:i?O.bot_name:a().name,sender_profile_image:$?i?SB_ACTIVE_AGENT.profile_image:a().name:i?O.bot_image:a().image,message:e,attachments:t,department:!!this.conversation&&this.conversation.get("department"),conversation_id:!!this.conversation&&this.conversation.id},e=>{s&&s(e)})},sendSMS:function(e){let t=this.getRecipientUserID();if(!$&&!isNaN(t)&&this.agent_online)return!1;se.ajax({function:"send-sms",to:t,message:e,conversation_id:!!this.conversation&&this.conversation.id},t=>{"sent"==t.status||"queued"==t.status?se.event("SBSMSSent",{recipient_id:this.getRecipientUserID(),message:e,response:t}):t.message&&se.error(t.message,"SBChat.sendSMS")})},desktopNotification:function(e,t,i,s=!1,n=!1){if("granted"!==Notification.permission)Notification.requestPermission();else{se.serviceWorker.sw.showNotification(e,{body:se.strip(t),icon:i.indexOf("user.svg")>0?O.notifications_icon:i}).onclick=(()=>{$?s?(SBAdmin.conversations.openConversation(s,0==n?a().id:n),SBAdmin.conversations.update()):n&&SBAdmin.profile.show(n):this.start(),window.focus()})}},getRecipientUserID:function(){return $?a().id:this.lastAgent(!1)?this.lastAgent(!1).user_id:se.null(this.conversation.get("agent_id"))?se.null(this.conversation.get("department"))?"agents":"department-"+this.conversation.get("department"):this.conversation.get("agent_id")},submit:function(){if(!this.is_busy){if(A&&A.sbActive()){let e=A.find(".sb-btn-mic");return A.sbActive(!1),e.hasClass("sb-icon-pause")&&e.click(),void setTimeout(()=>{let e=new FormData,t=!!this.conversation&&this.conversation.get("source");"wa"==t||J.length?(e.append("file",new File(["wa"==t?SBAudioRecorder.blob():new Blob(J,{type:"ig"==t?"audio/wav":"audio/mp3"})],"voice_message."+("ig"==t?"wav":"mp3"))),se.upload(e,e=>{le.uploadResponse(e),this.submit()})):this.submit(),A.find(".sb-icon-close").click()},100)}this.sendMessage(),O.cron_email_piping_active&&(setTimeout(()=>{se.ajax({function:"email-piping"}),O.cron_email_piping_active=!0},6e4),O.cron_email_piping_active=!1),Q&&se.serviceWorker.initPushNotifications(),$&&SBAdmin.conversations.setStatus(1,!1,!0),le.cancelReply()}},initChat:function(){$||se.getActiveUser(!0,()=>{let e=!1!==a(),t=!!e&&a().type;if(E||!O.popup||i("popup")||P&&O.popup_mobile_hidden||this.popup(),le.automations.runAll(),E||!O.privacy||O.registration_required||i("privacy-approved")){if(typeof Notification!==G&&!O.push_notifications_users&&(["all","users"].includes(O.desktop_notifications)||$&&"agents"==O.desktop_notifications)&&(this.desktop_notifications=!0),(["all","users"].includes(O.flash_notifications)||$&&"agents"==O.flash_notifications)&&(this.flash_notifications=!0),this.registration(!0)&&!E)return this.registration(),void(!e&&O.visitors_registration&&this.addUserAndLogin());e||!(typeof SB_WP_WAITING_LIST!==G||O.visitors_registration||O.welcome||E||O.flow_on_load)||E&&O.tickets_registration_required?!this.conversation&&e?this.populateConversations():this.finalizeInit():this.addUserAndLogin(()=>{this.welcome(),ue.dialogflow.flowOnLoad(),ue.woocommerce.waitingList(),this.finalizeInit()}),O.header_name&&e&&"user"==t&&!E&&g.find(".sb-title").html(s(O.header_name).replace("{user_name}",a().nameBeautified)),this.welcome(),ae.active||setInterval(()=>{this.updateConversations(),this.updateUsersActivity()},10200),ue.dialogflow.flowOnLoad(),ue.woocommerce.waitingList(),this.scrollBottom(!0)}else this.privacy()})},finalizeInit:function(){this.initialized||(r.attr("style",""),$||E||(this.isInitDashboard()&&this.showDashboard(),!P&&window.innerHeight<760&&r.find(" > .sb-body").css("max-height",window.innerHeight-130+"px")),this.initialized=!0,$||(a()&&!this.registration(!0)&&(se.getURL("conversation")?this.openConversation(se.getU
1RL("conversation"),()=>{if(se.getURL("rating")){setTimeout(()=>{ce.rating()},600);let e=le.conversation.getLastUserMessage(!1,!0);se.ajax({function:"set-rating",conversation_id:se.getURL("conversation"),agent_id:!!e&&e.get("user_id"),user_id:a().id,rating:se.getURL("rating")})}}):i("open-conversation")&&this.openConversation(i("open-conversation"))),(!this.chat_open&&(!P&&i("chat-open")||"open"==se.getURL("chat"))||se.getURL("conversation"))&&setTimeout(()=>{this.start()},500),O.woocommerce_returning_visitor&&(!1===i("returning-visitor")?se.storageTime("returning-visitor"):se.storageTime("returning-visitor",24)&&!i("returning-visitor-processed")&&setTimeout(()=>{se.ajax({function:"woocommerce-returning-visitor"},()=>{i("returning-visitor-processed",!0)})},15e3)),O.timetable_type&&le.offlineMessage(),O.queue_human_takeover&&ue.dialogflow.humanTakeoverActive()&&(O.queue=!0),e(window).on("resize",function(){!P&&window.innerHeight<760&&r.find(" > 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d=this.conversation.getLastMessage(),h=!!d&&d.get("user_type"),p=se.isAgent(h),g=p&&"bot"!=h;!$&&g&&(this.chat_open&&(!d||d.message.includes("sb-rich-success")||s[0].payload&&s[0].payload.includes("conversation-status-update")||this.setConversationStatus(0),O.follow&&clearTimeout(R)),c||ue.dialogflow.active(!1)),i("queue")==this.conversation.id&&g&&this.queue("clear"),!r.length||se.null(r[0].message)&&se.null(r[0].attachments)&&1==n||($||this.tab_active||this.flashNotification(),this.audio&&(!$&&p&&O.sound||$&&!p&&SB_ADMIN_SETTINGS.sound)&&this.playSound()),this.headerAgent(),t||this.dashboard||(this.scrollBottom(),setTimeout(()=>{this.scrollBottom()},300)),!O.auto_open||!this.dashboard&&this.chat_open||this.open(),g&&this.typing(-1,"stop"),this.busy(!1),se.event("SBNewMessagesReceived",{messages:r,conversation_id:this.conversation.id}),E&&SBTickets.onNewMessageReceived(r[0],this.conversation.id)}}),this.is_busy_update=!0,setTimeout(()=>{this.is_busy_update=!1},5e3)}else 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.sb-notify-message"),n=!1,o=this.conversation.id;for(var e=0;e<this.conversation.messages.length;e++){let i=this.conversation.messages[e],a=se.beautifyTime(i.get("creation_time"));a.includes("today")&&(a=`<span>${s("Today")}</span>`),a!=n&&(i.message||i.attachments.length||$&&["terminate_call","incoming_call","call_permission_request","call_response","conversation-department-update","conversation-agent-update","conversation-status-update"].includes(i.payload("event")))&&(t+=`<div class="sb-label-date">${a}</div>`,n=a),t+=i.getCode()}if(u.html((a.length?a[0].outerHTML:"")+t),!this.dashboard&&(this.scrollBottom(),this.calculateLabelDates(),$&&SB_ADMIN_SETTINGS.notify_email_cron||!$&&O.notify_email_cron)){let e=this.conversation.getLastUserMessage(!1,!$);
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