https://bambuser.com/docs/assets/js/76e85cad.e1b6c399.js

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Follow these steps to help you identify and resolve the issue."}),"\n",(0,r.jsx)(t.hr,{}),"\n",(0,r.jsx)(t.h2,{id:"common-causes-and-solutions",children:"Common Causes and Solutions"}),"\n",(0,r.jsxs)(t.h3,{id:"1-the-customer-placed-the-order-in-other-browserdevice",children:["1. ",(0,r.jsx)(t.strong,{children:"The Customer placed the order in other browser/device"})]}),"\n",(0,r.jsxs)(t.p,{children:[(0,r.jsx)(t.strong,{children:"Cause:"}),(0,r.jsx)(t.br,{}),"\n","The Customer changes the device or the browser on which they have the conversation with the associate and place the order."]}),"\n",(0,r.jsx)(t.p,{children:(0,r.jsx)(t.strong,{children:"Solution:"})}),"\n",(0,r.jsxs)(t.ul,{children:["\n",(0,r.jsxs)(t.li,{children:[(0,r.jsx)(t.strong,{children:"Encourage"})," the customer to place the order within the browser/device on which they have the conversation."]}),"\n"]}),"\n",(0,r.jsxs)(t.h3,{id:"2-the-purchase-tracking-event-is-not-implemented-or-it-has-errors",children:["2. ",(0,r.jsx)(t.strong,{children:"The Purchase tracking event is not implemented or it has errors"})]}),"\n",(0,r.jsxs)(t.p,{children:[(0,r.jsx)(t.strong,{children:"Cause:"}),(0,r.jsx)(t.br,{}),"\n","The tracking event is not implemented in the website, it has some missing fields or the values for the fields are not in the proper form."]}),"\n",(0,r.jsx)(t.p,{children:(0,r.jsx)(t.strong,{children:"Solution:"})}),"\n",(0,r.jsxs)(t.ul,{children:["\n",(0,r.jsxs)(t.li,{children:[(0,r.jsx)(t.strong,{children:"Verify"})," the purchase tracking event implementation using the ",(0,r.jsx)(t.a,{href:"/chat/inspector-tool",children:"Inspector Tool"})," by placing an order on the website."]}),"\n"]}),"\n",(0,r.jsxs)(t.h3,{id:"3-cookies-are-not-active-on-the-customer-browser",children:["3. ",(0,r.jsx)(t.strong,{children:"Cookies are not active on the customer browser"})]}),"\n",(0,r.jsxs)(t.p,{children:[(0,r.jsx)(t.strong,{children:"Cause:"}),(0,r.jsx)(t.br,{}),"\n","Cookies are not active on the customer browser and the hero-session cookie is not populated"]}),"\n",(0,r.jsx)(t.p,{children:(0,r.jsx)(t.strong,{children:"Solution:"})}),"\n",(0,r.jsxs)(t.ul,{children:["\n",(0,r.jsxs)(t.li,{children:[(0,r.jsx)(t.strong,{children:"Encourage"})," the customer to activate the cookies before placing an order."]}),"\n"]}),"\n",(0,r.jsxs)(t.h3,{id:"4-shopify-pixel-privacy-settings-can-suppress-conversion-tracking",children:["4. ",(0,r.jsx)(t.strong,{children:"Shopify pixel privacy settings can suppress conversion tracking"})]}),"\n",(0,r.jsxs)(t.p,{children:[(0,r.jsx)(t.strong,{children:"Cause:"}),(0,r.jsx)(t.br,{}),"\n","On Shopify, custom pixel privacy settings can block the Bambuser pixel from firing for part of the traffic:"]}),"\n",(0,r.jsxs)(t.ul,{children:["\n",(0,r.jsxs)(t.li,{children:["If ",(0,r.jsx)(t.strong,{children:"Permission"})," is set to ",(0,r.jsx)(t.strong,{children:"Required"})," (for example with Marketing and Analytics), the pixel only fires when the visitor has explicitly granted the required consent purposes."]}),"\n",(0,r.jsxs)(t.li,{children:["If ",(0,r.jsx)(t.strong,{children:"Data sale"})," is set to ",(0,r.jsx)(t.strong,{children:"Data collected qualifies as data sale"}),", the pixel can also be suppressed for visitors who opt out of data sale rights (for example via regional privacy opt-out flows or browser privacy signals such as 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