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var(--wp--preset--font-family--dm-sans);font-size: var(--wp--custom--typography--font-size--heading-five);font-weight: var(--wp--custom--typography--font-weight--bold);line-height: var(--wp--custom--typography--line-height--heading-five);margin-top: 0;margin-bottom: 0.625rem;}h6{color: var(--wp--preset--color--foreground);font-family: var(--wp--preset--font-family--dm-sans);font-size: var(--wp--custom--typography--font-size--heading-six);font-weight: var(--wp--custom--typography--font-weight--bold);line-height: var(--wp--custom--typography--line-height--heading-six);margin-top: 0;margin-bottom: 0.625rem;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #820e2e;border-radius: 0px;border-width: 0px;color: var(--wp--preset--color--background);font-family: inherit;font-size: var(--wp--custom--typography--font-size--small);font-style: inherit;font-weight: var(--wp--custom--typography--font-weight--medium);letter-spacing: 2px;line-height: 1.7;padding-top: 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628
629<script id="woocommerce/mini-cart-js-module" src="https://roiinstitute.net/wp-content/plugins/woocommerce/assets/client/blocks/woocommerce/mini-cart.js?ver=1bd2060615618c2424e6" type="module"></script>
629 630<link rel="modulepreload" href="https://roiinstitute.net/wp-includes/js/dist/script-modules/interactivity/index.min.js?ver=efaa5193bbad9c60ffd1" id="@wordpress/interactivity-js-modulepreload" data-wp-fetchpriority="low"> 631<link rel="modulepreload" href="https://roiinstitute.net/wp-content/plugins/woocommerce/assets/client/blocks/@woocommerce/stores/store-notices.js?ver=c1eae8d5e518e3fbcf40" id="@woocommerce/stores/store-notices-js-modulepreload"> 632<link rel="modulepreload" href="https://roiinstitute.net/wp-content/plugins/woocommerce/assets/client/blocks/@woocommerce/stores/woocommerce/products.js?ver=d2328963c7e9ed84708e" id="@woocommerce/stores/woocommerce/products-js-modulepreload"> 633<link rel="modulepreload" href="https://roiinstitute.net/wp-content/plugins/woocommerce/assets/client/blocks/@woocommerce/stores/woocommerce/cart.js?ver=3cb6a716bf84517f4eff" id="@woocommerce/stores/woocommerce/cart-js-modulepreload"> 634 <noscript><style>.woocommerce-product-gallery{ opacity: 1 !important; }</style></noscript> 635 <style type="text/css">.blue-message, .is-style-blue-message { 636 background-color: #3399ff; 637 color: #ffffff; 638 text-shadow: none; 639 font-size: 16px; 640 line-height: 24px; 641 padding: 10px; 642 padding-top: 10px; 643 padding-right: 10px; 644 padding-bottom: 10px; 645 padding-left: 10px; 646}.green-message, .is-style-green-message { 647 background-color: #8cc14c; 648 color: #ffffff; 649 text-shadow: none; 650 font-size: 16px; 651 line-height: 24px; 652 padding: 10px; 653 padding-top: 10px; 654 padding-right: 10px; 655 padding-bottom: 10px; 656 padding-left: 10px; 657}.orange-message, .is-style-orange-message { 658 background-color: #faa732; 659 color: #ffffff; 660 text-shadow: none; 661 font-size: 16px; 662 line-height: 24px; 663 padding: 10px; 664 padding-top: 10px; 665 padding-right: 10px; 666 padding-bottom: 10px; 667 padding-left: 10px; 668}.red-message, .is-style-red-message { 669 background-color: #da4d31; 670 color: #ffffff; 671 text-shadow: none; 672 font-size: 16px; 673 line-height: 24px; 674 padding: 10px; 675 padding-top: 10px; 676 padding-right: 10px; 677 padding-bottom: 10px; 678 padding-left: 10px; 679}.grey-message, .is-style-grey-message { 680 background-color: #53555c; 681 color: #ffffff; 682 text-shadow: none; 683 font-size: 16px; 684 line-height: 24px; 685 padding: 10px; 686 padding-top: 10px; 687 padding-right: 10px; 688 padding-bottom: 10px; 689 padding-left: 10px; 690}.left-block, .is-style-left-block { 691 background: radial-gradient(ellipse at center center, #ffffff 0%, #f2f2f2 100%); 692 color: #8b8e97; 693 padding: 10px; 694 padding-top: 10px; 695 padding-right: 10px; 696 padding-bottom: 10px; 697 padding-left: 10px; 698 margin: 10px; 699 margin-top: 10px; 700 margin-right: 10px; 701 margin-bottom: 10px; 702 margin-left: 10px; 703 float: left; 704}.right-block, .is-style-right-block { 705 background: radial-gradient(ellipse at center center, #ffffff 0%, #f2f2f2 100%); 706 color: #8b8e97; 707 padding: 10px; 708 padding-top: 10px; 709 padding-right: 10px; 710 padding-bottom: 10px; 711 padding-left: 10px; 712 margin: 10px; 713 margin-top: 10px; 714 margin-right: 10px; 715 margin-bottom: 10px; 716 margin-left: 10px; 717 float: right; 718}.blockquotes, .is-style-blockquotes { 719 background-color: none; 720 border-left: 5px solid #f1f1f1; 721 color: #8B8E97; 722 font-size: 16px; 723 font-style: italic; 724 line-height: 22px; 725 padding-left: 15px; 726 padding: 10px; 727 padding-top: 10px; 728 padding-right: 10px; 729 padding-bottom: 10px; 730 width: 60%; 731 float: left; 732}</style><style media="all" id="siteorigin-panels-layouts-head">/* Layout 30956 */ #pgc-30956-0-0 , #pgc-30956-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-30956 .so-panel { margin-bottom:30px } #pl-30956 .so-panel:last-of-type { margin-bottom:0px } #pg-30956-0.panel-has-style > .panel-row-style, #pg-30956-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-30956-0.panel-no-style, #pg-30956-0.panel-has-style > .panel-row-style, #pg-30956-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-30956-0 > .panel-grid-cell , #pg-30956-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-30956-0-0 { margin-bottom:30px } #pl-30956 .panel-grid-cell { padding:0 } #pg-30956-0 .panel-grid-cell-empty { display:none } #pl-30956 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 26137 */ #pgc-26137-0-0 , #pgc-26137-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-26137 .so-panel { margin-bottom:30px } #pl-26137 .so-panel:last-of-type { margin-bottom:0px } #pg-26137-0.panel-has-style > .panel-row-style, #pg-26137-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-26137-0.panel-no-style, #pg-26137-0.panel-has-style > .panel-row-style, #pg-26137-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-26137-0 > .panel-grid-cell , #pg-26137-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-26137-0-0 { margin-bottom:30px } #pl-26137 .panel-grid-cell { padding:0 } #pg-26137-0 .panel-grid-cell-empty { display:none } #pl-26137 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 769 */ #pgc-769-0-0 { width:74.2902%;width:calc(74.2902% - ( 0.25709803853407 * 30px ) ) } #pgc-769-0-1 { width:25.7098%;width:calc(25.7098% - ( 0.74290196146593 * 30px ) ) } #pl-769 .so-panel { margin-bottom:30px } #pl-769 .so-panel:last-of-type { margin-bottom:0px } #pg-769-0.panel-has-style > .panel-row-style, #pg-769-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-769-0.panel-no-style, #pg-769-0.panel-has-style > .panel-row-style, #pg-769-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-769-0 > .panel-grid-cell , #pg-769-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-769-0-0 { margin-bottom:30px } #pl-769 .panel-grid-cell { padding:0 } #pg-769-0 .panel-grid-cell-empty { display:none } #pl-769 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 765 */ #pgc-765-0-0 { width:25%;width:calc(25% - ( 0.750000001875 * 30px ) ) } #pgc-765-0-1 { width:75%;width:calc(75% - ( 0.249999998125 * 30px ) ) } #pl-765 .so-panel { margin-bottom:30px } #pl-765 .so-panel:last-of-type { margin-bottom:0px } #pg-765-0.panel-has-style > .panel-row-style, #pg-765-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-765-0.panel-no-style, #pg-765-0.panel-has-style > .panel-row-style, #pg-765-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-765-0 > .panel-grid-cell , #pg-765-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-765-0-0 { margin-bottom:30px } #pl-765 .panel-grid-cell { padding:0 } #pg-765-0 .panel-grid-cell-empty { display:none } #pl-765 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 23431 */ #pgc-23431-0-0 , #pgc-23431-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-23431 .so-panel { margin-bottom:30px } #pl-23431 .so-panel:last-of-type { margin-bottom:0px } #pg-23431-0.panel-has-style > .panel-row-style, #pg-23431-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-23431-0.panel-no-style, #pg-23431-0.panel-has-style > .panel-row-style, #pg-23431-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-23431-0 > .panel-grid-cell , #pg-23431-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-23431-0-0 { margin-bottom:30px } #pl-23431 .panel-grid-cell { padding:0 } #pg-23431-0 .panel-grid-cell-empty { display:none } #pl-23431 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20230 */ #pgc-20230-0-0 , #pgc-20230-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-20230 .so-panel { margin-bottom:30px } #pl-20230 .so-panel:last-of-type { margin-bottom:0px } #pg-20230-0.panel-has-style > .panel-row-style, #pg-20230-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-20230-0.panel-no-style, #pg-20230-0.panel-has-style > .panel-row-style, #pg-20230-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-20230-0 > .panel-grid-cell , #pg-20230-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-20230-0-0 { margin-bottom:30px } #pl-20230 .panel-grid-cell { padding:0 } #pg-20230-0 .panel-grid-cell-empty { display:none } #pl-20230 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20220 */ #pgc-20220-0-0 , #pgc-20220-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-20220 .so-panel { margin-bottom:30px } #pl-20220 .so-panel:last-of-type { margin-bottom:0px } #pg-20220-0.panel-has-style > .panel-row-style, #pg-20220-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-20220-0.panel-no-style, #pg-20220-0.panel-has-style > .panel-row-style, #pg-20220-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-20220-0 > .panel-grid-cell , #pg-20220-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-20220-0-0 { margin-bottom:30px } #pl-20220 .panel-grid-cell { padding:0 } #pg-20220-0 .panel-grid-cell-empty { display:none } #pl-20220 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20177 */ #pgc-20177-0-0 , #pgc-20177-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-20177 .so-panel { margin-bottom:30px } #pl-20177 .so-panel:last-of-type { margin-bottom:0px } #pg-20177-0.panel-has-style > .panel-row-style, #pg-20177-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-20177-0.panel-no-style, #pg-20177-0.panel-has-style > .panel-row-style, #pg-20177-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-20177-0 > .panel-grid-cell , #pg-20177-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-20177-0-0 { margin-bottom:30px } #pl-20177 .panel-grid-cell { padding:0 } #pg-20177-0 .panel-grid-cell-empty { display:none } #pl-20177 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20149 */ #pgc-20149-0-0 , #pgc-20149-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-20149 .so-panel { margin-bottom:30px } #pl-20149 .so-panel:last-of-type { margin-bottom:0px } #pg-20149-0.panel-has-style > .panel-row-style, #pg-20149-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-20149-0.panel-no-style, #pg-20149-0.panel-has-style > .panel-row-style, #pg-20149-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-20149-0 > .panel-grid-cell , #pg-20149-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-20149-0-0 { margin-bottom:30px } #pl-20149 .panel-grid-cell { padding:0 } #pg-20149-0 .panel-grid-cell-empty { display:none } #pl-20149 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20142 */ #pgc-20142-0-0 , #pgc-20142-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-20142 .so-panel { margin-bottom:30px } #pl-20142 .so-panel:last-of-type { margin-bottom:0px } #pg-20142-0.panel-has-style > .panel-row-style, #pg-20142-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-20142-0.panel-no-style, #pg-20142-0.panel-has-style > .panel-row-style, #pg-20142-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-20142-0 > .panel-grid-cell , #pg-20142-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-20142-0-0 { margin-bottom:30px } #pl-20142 .panel-grid-cell { padding:0 } #pg-20142-0 .panel-grid-cell-empty { display:none } #pl-20142 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20129 */ #pgc-20129-0-0 , #pgc-20129-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-20129 .so-panel { margin-bottom:30px } #pl-20129 .so-panel:last-of-type { margin-bottom:0px } #pg-20129-0.panel-has-style > .panel-row-style, #pg-20129-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-20129-0.panel-no-style, #pg-20129-0.panel-has-style > .panel-row-style, #pg-20129-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-20129-0 > .panel-grid-cell , #pg-20129-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-20129-0-0 { margin-bottom:30px } #pl-20129 .panel-grid-cell { padding:0 } #pg-20129-0 .panel-grid-cell-empty { display:none } #pl-20129 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20120 */ #pgc-20120-0-0 , #pgc-20120-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) } #pl-20120 .so-panel { margin-bottom:30px } #pl-20120 .so-panel:last-of-type { margin-bottom:0px } #pg-20120-0.panel-has-style > .panel-row-style, #pg-20120-0.panel-no-style { -webkit-align-items:flex-start;align-items:flex-start } @media (max-width:780px){ #pg-20120-0.panel-no-style, #pg-20120-0.panel-has-style > .panel-row-style, #pg-20120-0 { -webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column } #pg-20120-0 > .panel-grid-cell , #pg-20120-0 > .panel-row-style > .panel-grid-cell { width:100%;margin-right:0 } #pgc-20120-0-0 { margin-bottom:30px } #pl-20120 .panel-grid-cell { padding:0 } #pg-20120-0 .panel-grid-cell-empty { display:none } #pl-20120 .panel-grid .panel-grid-cell-mobile-last { margin-bottom:0px } } /* Layout 20071 */ #pgc-20071-0-0 , #pgc-20071-0-1 { width:50%;width:calc(50% - ( 0.5 * 30px ) ) }
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1234 1235 <div 1236 id="pum-30956" 1237 role="dialog" 1238 aria-modal="false" 1239 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1240 data-popmake="{"id":30956,"slug":"klaas-toes-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/Klaas\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1241 1242 <div id="popmake-30956" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 1243 1244 1245 1246 1247 <div class="pum-content popmake-content" tabindex="0"> 1248 <div id="pl-30956" class="panel-layout" ><div id="pg-30956-0" class="panel-grid panel-no-style" ><div id="pgc-30956-0-0" class="panel-grid-cell" ><div id="panel-30956-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 1249 1250 class="so-widget-sow-editor so-widget-sow-editor-base" 1251 1252 > 1253<div class="siteorigin-widget-tinymce textwidget"> 1254 <p><img loading="lazy" decoding="async" class="alignleft wp-image-30954" src="https://roiinstitute.net/wp-content/uploads/2024/09/BW20220609-ROI-Institute-Portrets-II-18.jpg" alt="" width="538" height="753" srcset="https://roiinstitute.net/wp-content/uploads/2024/09/BW20220609-ROI-Institute-Portrets-II-18.jpg 1143w, https://roiinstitute.net/wp-content/uploads/2024/09/BW20220609-ROI-Institute-Portrets-II-18-300x420.jpg 300w, https://roiinstitute.net/wp-content/uploads/2024/09/BW20220609-ROI-Institute-Portrets-II-18-400x560.jpg 400w, https://roiinstitute.net/wp-content/uploads/2024/09/BW20220609-ROI-Institute-Portrets-II-18-214x300.jpg 214w, https://roiinstitute.net/wp-content/uploads/2024/09/BW20220609-ROI-Institute-Portrets-II-18-768x1075.jpg 768w, https://roiinstitute.net/wp-content/uploads/2024/09/BW20220609-ROI-Institute-Portrets-II-18-1097x1536.jpg 1097w" sizes="auto, (max-width: 538px) 100vw, 538px" /></p> 1255<p> </p> 1256</div> 1257</div></div></div><div id="pgc-30956-0-1" class="panel-grid-cell" ><div id="panel-30956-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 1258 1259 class="so-widget-sow-editor so-widget-sow-editor-base" 1260 1261 > 1262<div class="siteorigin-widget-tinymce textwidget"> 1263 <p><strong>Klaas Toes</strong> MSc, is President Global Business Development and Director, ROI Institute-Europe, and boasts over 30 years of hands-on experience in shaping human capital strategies, leadership, change, and sales for diverse businesses and governmental agencies. A prominent learning economist, Klaas emphasizes the importance of concrete data when determining business impact and ROI.</p> 1264<p>
1264Klaas founded ROI Institute-Europe in 1998 enabling him to support the measurement and evaluation of tangible and financial values of learning for individuals and organizations. This venture was instrumental in laying the groundwork for people analytics in Europe.</p> 1265<p>By 2012, Klaas published <em>De Waarde van Leren</em>. As a well-respected voice in his domain, Klaas often shares insights via lectures and keynotes on various subjects including people analytics, business alignment, and ROI. In 2024 Klaas was co author of The Return On Investment for Training and Performance Improvement programs.</p> 1266<p>In 2016, Klaas's expertise earned him a pivotal role as the European Council Director for People Analytics at The Conference Board, a position he held till 2021. He's not just a thought leader but a successful entrepreneur in the fields of HR and Learning & Development, with his ventures impacting organizations on a global scale.</p> 1267<p> </p> 1268</div> 1269</div></div></div></div></div> </div> 1270 1271 1272 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1273 Ã </button> 1274 1275 </div> 1276 1277</div> 1278<div 1279 id="pum-26137" 1280 role="dialog" 1281 aria-modal="false" 1282 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1283 data-popmake="{"id":26137,"slug":"meagan-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/meagan\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1284 1285 <div id="popmake-26137" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 1286 1287 1288 1289 1290 <div class="pum-content popmake-content" tabindex="0"> 1291 <div id="pl-26137" class="panel-layout" ><div id="pg-26137-0" class="panel-grid panel-no-style" ><div id="pgc-26137-0-0" class="panel-grid-cell" ><div id="panel-26137-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 1292 1293 class="so-widget-sow-editor so-widget-sow-editor-base" 1294 1295 > 1296<div class="siteorigin-widget-tinymce textwidget"> 1297 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2023/09/Headshot.jpg" alt="" width="541" height="810" class="alignleft wp-image-27769" srcset="https://roiinstitute.net/wp-content/uploads/2023/09/Headshot.jpg 1179w, https://roiinstitute.net/wp-content/uploads/2023/09/Headshot-300x449.jpg 300w, https://roiinstitute.net/wp-content/uploads/2023/09/Headshot-400x599.jpg 400w, https://roiinstitute.net/wp-content/uploads/2023/09/Headshot-200x300.jpg 200w, https://roiinstitute.net/wp-content/uploads/2023/09/Headshot-768x1150.jpg 768w, https://roiinstitute.net/wp-content/uploads/2023/09/Headshot-1025x1536.jpg 1025w" sizes="auto, (max-width: 541px) 100v
1297w, 541px" /></p> 1298</div> 1299</div></div></div><div id="pgc-26137-0-1" class="panel-grid-cell" ><div id="panel-26137-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 1300 1301 class="so-widget-sow-editor so-widget-sow-editor-base" 1302 1303 > 1304<div class="siteorigin-widget-tinymce textwidget"> 1305 <p><strong>Jennifer Wingate</strong> is the Communication and Research Manager at ROI Institute. Jennifer is skilled in managing all marketing and public relations campaigns and brand messaging. Before joining ROI Institute, she was a marketing professional working for companies like Encompass Health and Bradley Arant Boult Cummings for over fifteen years. She assisted Encompass Health with the national re-brand in 2019.</p> 1306<p>Jennifer is a University of Alabama in Birmingham graduate with a degree in communications management and mass communications. She enjoys spending time with her husband and puppies and hunting for antiques in her spare time.</p> 1307<p>Jennifer can be reached at<a href="mailto:[email protected]"> [email protected]</a></p> 1308</div> 1309</div></div></div></div></div> </div> 1310 1311 1312 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1313 Ã </button> 1314 1315 </div> 1316 1317</div> 1318<div 1319 id="pum-769" 1320 role="dialog" 1321 aria-modal="false" 1322 aria-labelledby="pum_popup_title_769" 1323 class="pum pum-overlay pum-theme-422 pum-theme-lightbox-2 popmake-overlay pum-click-to-close click_open" 1324 data-popmake="{"id":769,"slug":"tim-brock-bio","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/tim\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1325 1326 <div id="popmake-769" class="pum-container popmake theme-422 pum-responsive pum-responsive-small responsive size-small"> 1327 1328 1329 <div id="pum_popup_title_769" class="pum-title popmake-title"> 1330 Tim Brock </div> 1331 1332 1333 <div class="pum-content popmake-content" tabindex="0"> 1334 <div id="pl-769" class="panel-layout" ><div id="pg-769-0" class="panel-grid panel-no-style" ><div id="pgc-769-0-0" class="panel-grid-cell" ><div id="panel-769-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 1335 1336 class="so-widget-sow-editor so-widget-sow-editor-base" 1337 1338 > 1339<div class="siteorigin-widget-tinymce textwidget"> 1340 <p><img loading="lazy" decoding="async" class="alignleft wp-image-757" src="https://roiinstitute.net/wp-content/uploads/2023/01/Tim-Headshot-Website.png" alt="" width="1240" height="1600" srcset="https://roiinstitute.net/wp-content/uploads/2023/01/Tim-Headshot-Website.png 628w, https://roiinstitute.net/wp-content/uploads/2023/01/Tim-Headshot-Website-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2023/01/Tim-Headshot-Website-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2023/01/Tim-Headshot-Website-233x300.png 233w" sizes="auto, (max-width: 1240px) 100v
1340w, 1240px" /></p> 1341</div> 1342</div></div></div><div id="pgc-769-0-1" class="panel-grid-cell" ><div id="panel-769-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 1343 1344 class="so-widget-sow-editor so-widget-sow-editor-base" 1345 1346 > 1347<div class="siteorigin-widget-tinymce textwidget"> 1348 <p><strong>Tim Brock,</strong> <strong>Ph.D.,</strong> a senior consultant at ROI Institute, facilitates ROI Certification and ROI workshops and provides ROI consulting services. Tim leads ROI Instituteâs weekly live virtual group coaching sessions that support individuals working toward earning the Certified ROI Professional® (CRP) credential. He is also an invited presenter at multiple international conferences and has also authored chapters on the ROI Methodology in several books.</p> 1349<p>Tim is a retired Air Force field grade officer, having served in both the enlisted and officer ranks, serving as a nuclear weapons maintenance crew chief and a missile combat crew commander for both the Titan II and Minuteman II intercontinental ballistic missile weapon systems. During his later career at Lockheed Martin, Tim led their science of learning and performance improvement team as a human performance system engineer and architect. He has experience in the education profession as a K-12 private school principal, a college director of education, and associate professor. Tim earned his Ph.D. from Capella University in education with a specialization in training and performance improvement.</p> 1350<p>Tim enjoys spending time with his three grown children and three young grandchildren. He and his wife enjoy taking extended cruises to relax, read, and see the world.</p> 1351</div> 1352</div></div></div></div></div> </div> 1353 1354 1355 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1356 × </button> 1357 1358 </div> 1359 1360</div> 1361<div 1362 id="pum-765" 1363 role="dialog" 1364 aria-modal="false" 1365 aria-labelledby="pum_popup_title_765" 1366 class="pum pum-overlay pum-theme-422 pum-theme-lightbox-2 popmake-overlay pum-click-to-close click_open" 1367 data-popmake="{"id":765,"slug":"hope-nicholas-bio","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1368 1369 <div id="popmake-765" class="pum-container popmake theme-422 pum-responsive pum-responsive-small responsive size-small"> 1370 1371 1372 <div id="pum_popup_title_765" class="pum-title popmake-title"> 1373 Hope Nicholas </div> 1374 1375 1376 <div class="pum-content popmake-content" tabindex="0"> 1377 <div id="pl-765" class="panel-layout" ><div id="pg-765-0" class="panel-grid panel-no-style" ><div id="pgc-765-0-0" class="panel-grid-cell" ><div id="panel-765-0-0-0" class="so-panel widget widget_sow-image panel-first-child panel-last-child" data-index="0" ><div 1378 1379 class="so-widget-sow-image so-widget-sow-image-default-c67d20f9f743-30536" 1380 1381 > 1382<div class="sow-image-container"> 1383 <img 1384 src="https://roiinstitute.net/wp-content/uploads/2022/12/Hope-233x300.png" width="233" height="300" srcset="https://roiinstitute.net/wp-content/uploads/2022/12/Hope-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2022/12/Hope-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2022/12/Hope-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2022/12/Hope.png 628w" sizes="(max-width: 233px) 100vw, 233px" alt="" decoding="async" loading="lazy" class="so-widget-image"/> 1385 </div> 1386 1387</div></div></div><div id="pgc-765-0-1" class="panel-grid-cell" ><div id="panel-765-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 1388 1389 class="so-widget-sow-editor so-widget-sow-editor-base" 1390 1391 > 1392<div class="siteorigin-widget-tinymce textwidget"> 1393 <p>Hope Nicholas the Director of Publications for the ROI Institute. In this role she coordinates all publications, including books, articles, and case studies. Hope has significant experience with transcription, editing, proofreading, and project planning. Additionally, she contributes to multiple research and business development projects by facilitating communications and developing a wide variety of documents.</p> 1394<p>Hope is a graduate of the University of Akron and has over 15 years of experience working the field of healthcare administration and documentation. In her spare time, she enjoys painting, golfing, and playing tennis with friends and family.</p> 1395<p>Hope can be reached at <a href="mailto:[email protected]">[email protected].</a></p> 1396</div> 1397</div></div></div></div></div> </div> 1398 1399 1400 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1401 × </button> 1402 1403 </div> 1404 1405</div> 1406<div 1407 id="pum-763" 1408 role="dialog" 1409 aria-modal="false" 1410 aria-labelledby="pum_popup_title_763" 1411 class="pum pum-overlay pum-theme-422 pum-theme-lightbox-2 popmake-overlay pum-click-to-close click_open" 1412 data-popmake="{"id":763,"slug":"
1412kylie-mcleod-bio","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1413 1414 <div id="popmake-763" class="pum-container popmake theme-422 pum-responsive pum-responsive-small responsive size-small"> 1415 1416 1417 <div id="pum_popup_title_763" class="pum-title popmake-title"> 1418 Kylie McLeod </div> 1419 1420 1421 <div class="pum-content popmake-content" tabindex="0"> 1422 <p><span class="gtfy-235 gtfy-236" style="font-size: 13.5pt; font-family: 'Arial',sans-serif; color: black;"><strong>Kylie McLeod</strong> manages research, assessment, and communication at ROI Institute. She manages proposals, develops data collection instruments, collects, and analyzes data, writes final evaluation reports, and manages research projects. She has previously edited ROI Institute books and articles and developed promotional and marketing materials. She served as editor, production manager, and coordinator of the book, <em>Value for Money: How to Show the Value for Money for All Types of Projects and Programs In Governments, Nongovernmental Organizations, Nonprofits, and Businesses</em> (Wiley, 2020).<o:p></o:p></span></p> 1423<p style="box-sizing: border-box;"><span style="font-size: 13.5pt; font-family: 'Arial',sans-serif; color: black;">Kylie graduated with a Bachelorâs in Communication and Information Sciences from The University of Alabama in 2015 and a Master of Arts in Journalism from the same institution in 2017. Kylie holds CoreXM and CoreXM Expert certifications from Qualtrics and earned the Certified ROI Professional credential in November 2019.<o:p></o:p></span></p> 1424<p style="box-sizing: border-box;"><span style="font-size: 13.5pt; font-family: 'Arial',sans-serif; color: black;">In her free time, Kylie cheers on the Alabama Crimson Tide, enjoys the (mostly) sunny weather in Northwest Florida, and dotes on her dog, Penny.<o:p></o:p></span></p> 1425<p style="box-sizing: border-box;"><span style="font-size: 13.5pt; font-family: 'Arial',sans-serif; color: black;">Kylie can be reached at <a href="mailto:[email protected]" style="box-sizing: border-box; text-decoration: inherit;">[email protected]</a>.<o:p></o:p></span></p> 1426 </div> 1427 1428 1429 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1430 × </button> 1431 1432 </div> 1433 1434</div> 1435<div 1436 id="pum-761" 1437 role="dialog" 1438 aria-modal="false" 1439 aria-labelledby="pum_popup_title_761" 1440 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1441 data-popmake="{"id":761,"slug":"caroline-hubble-bio","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1442 1443 <div id="popmake-761" class="pum-container popmake theme-422 pum-responsive pum-responsive-small responsive size-small"> 1444 1445 1446 <div id="pum_popup_title_761" class="pum-title popmake-title"> 1447 Caroline Hubble </div> 1448 1449 1450 <div class="pum-content popmake-content" tabindex="0"> 1451 <p>Caroline Hubble, M.S.O.D., is Vice President of Consulting Services with ROI Institute, Caroline manages the implementation of complex program evaluation projects, including conducting research and evaluation studies in various areas such as leadership development, process improvement strategies, and program implementation. In previous roles, she managed evaluation, analytics, reporting, and operations for business line and enterprise-wide HR departments. Her operational, project, and relationship management expertise is noted for significantly contributing to improved business practices.</p> 1452<p>Caroline holds a BA in Psychology from Rollins College and received her Masters of Science in Organizational Development in May 2013. Her publications include: ASTD Handbook of Measuring and Evaluating Training, Chapter 4: Using Surveys and Questionnaires. ASTD 2010; Measuring ROI in Learning & Development: Case Studies from Global Organizations, Chapter 4 (co-authored). ASTD 2012â Offering Money for School Pays Off, (co-authored) Chief Learning Officer Magazine, June 2012.</p> 1453<p>When not focused on evaluation efforts, she enjoys spending time on her small farm in the mountains of North Carolina, raising Savannah and Egyptian Mau cats, following NASCAR, and capturing memories through photography.</p> 1454<p>Caroline can be reached at <a class="gtfy-237 gtfy-238" href="mailto:[email protected]">[email protected]</a>.</p> 1455 </div> 1456 1457 1458 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1459 × </button> 1460 1461 </div> 1462 1463</div> 1464<div 1465 id="pum-759" 1466 role="dialog" 1467 aria-modal="false" 1468 aria-labelledby="pum_popup_title_759" 1469 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1470 data-popmake="{"id":759,"slug":"jack-phillips-bio","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1471 1472 <div id="popmake-759" class="pum-container popmake theme-422 pum-responsive pum-responsive-small responsive size-small"> 1473 1474 1475 <div id="pum_popup_title_759" class="pum-title popmake-title"> 1476 Jack. J Phillips, Ph.D. </div> 1477 1478 1479 <div class="pum-content popmake-content" tabindex="0"> 1480 <p>Jack J. Phillips, Ph.D., chairman of ROI Institute, is a world-renowned expert on accountability, measurement, and evaluation. Jack provides consulting services for Fortune 500 companies and major global organizations, and regularly consults with clients in manufacturing, service, and government organizations in 70 countries. The author or editor of more than 100 books, he conducts workshops and presents at conferences throughout the world and has received several awards and honors for his work.</p> 1481<p>Jack has enjoyed almost 30 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. He has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, and as president of a regi
1481onal bank. Also, he served as management professor at a major state university.</p> 1482<p>Jack has undergraduate degrees in electrical engineering, physics, and mathematics; a masterâs degree in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama. He has served on the boards of several private businesses, nonprofits, and associations, including the American Society for Training and Development, the National Management Association, and the International Society for Performance Improvement, where he served as president (2012-2013).</p> 1483<p>Jack can be reached at <a class="gtfy-239 gtfy-240" href="mailto:[email protected]">[email protected].</a></p> 1484 </div> 1485 1486 1487 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1488 × </button> 1489 1490 </div> 1491 1492</div> 1493<div 1494 id="pum-722" 1495 role="dialog" 1496 aria-modal="false" 1497 aria-labelledby="pum_popup_title_722" 1498 class="pum pum-overlay pum-theme-422 pum-theme-lightbox-2 popmake-overlay pum-click-to-close click_open" 1499 data-popmake="{"id":722,"slug":"patti-phillips-bio","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1500 1501 <div id="popmake-722" class="pum-container popmake theme-422 pum-responsive pum-responsive-small responsive size-small"> 1502 1503 1504 <div id="pum_popup_title_722" class="pum-title popmake-title"> 1505 Patti P. Phillips, Ph.D. </div> 1506 1507 1508 <div class="pum-content popmake-content" tabindex="0"> 1509 <p>Patti P. Phillips, Ph.D., is co-founder and CEO of ROI Institute. She is a driving force in the<br /> 1510global adoption of the ROI Methodology® and measurement and evaluation to influence organizational change. Her work as an educator, researcher, consultant, and coach supports leaders as they build the capacity to create and deliver value from investments in all types of endeavors. Her work spans private, public, nonprofit, and nongovernmental organizations.</p> 1511<p>Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research and the UN System Staff College faculty in Turin, Italy. Additionally, she is chair of the Institute for Corporate Productivity People Analytics Board; Principal Research Fellow for The Conference Board; board member of the International Federation for Training and Development Organizations; and board chair for the Center for Talent Reporting. In 2015, she was honored by the Association for Talent Development as a Certified Professional in Talent Development Fellow for her contribution to the professionalism of the talent development field.</p> 1512<p>Patti contributes to various journals and is the author of books on measurement, evaluation, and ROI. CNBC, Euronews, and other news outlets feature her work.</p> 1513<p>Patti can be reached at <a class="gtfy-241 gtfy-242" href="mailto:[email protected]">[email protected]</a></p> 1514 </div> 1515 1516 1517 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1518 × </button> 1519 1520 </div> 1521 1522</div> 1523<div 1524 id="pum-448" 1525 role="dialog" 1526 aria-modal="false" 1527 aria-labelledby="pum_popup_title_448" 1528 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1529 data-popmake="{"id":448,"slug":"whats-it-worth-analyze-the-data","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1530 1531 <div id="popmake-448" class="pum-container popmake theme-422 pum-responsive pum-responsive-medium responsive size-medium"> 1532 1533 1534 <div id="pum_popup_title_448" class="pum-title popmake-title"> 1535 What's It Worth? Analyze the Data </div> 1536 1537 1538 <div class="pum-content popmake-content" tabindex="0"> 1539 <ul class="gtfy-243 gtfy-244"> 1540<li>Isolate Project Effects</li> 1541<li>Convert Data to Money</li> 1542<li>Determine the Intangibles</li> 1543<li>Tabulate Fully-Loaded Costs</li> 1544<li>Calculate the ROI</li> 1545</ul> 1546<p><strong>Example</strong></p> 1547<p>MYTH: The monetary value for a measure is difficult to locate or calculate.</p> 1548<p>REALITY: Most measures that matter have been converted to money.</p> 1549<p>The Kansas City SWAT team implemented the Outward Mindset program to reduce citizen complaints about the police, a meaÂsure of the quality of their work. The team leader, Chip Huth, and the team knew they could avoid the complaints by being nice guys, but they still had their jobs to do. Measures of productivity were equally important, includÂing confiscating drugs, cash, and guns; serving warrants; and making arrests. As a result of Outward Mindset, they were able to improve proÂductivity and quality. Reducing complaints was an important quality meaÂsure of success. However, according to Chip, âThe Outward Mindset approach did not merely help us reduce complaints, but also helped us account for an unquantifiable reduction in lawsuits, injuries, etc., and an increase in public trust, collaboration, and drug and gun seizures.â</p> 1550<p><em>What else cause the complaints to decrease? </em>The number of missions did not change, and the types of missions didnât change. There were no policy changes and no high-profile cases in the news. In essence, the team could not think of any other factors and believed that their new Outward Mindset approach had made the difference. According to Chip, the complaints disappeared because of the behaviors from the Outward Mind set, âThe way
1550we responded to the reality of others while executing our work, including some changes in procedures that were born out of our commitment to seeing others, made the complaints disappear.â</p> 1551<p>When comparing the monetary benefits of reducing complaints for one year to the cost of preparing this team to use the Outward Mindset, the ROI is 5,724 percent. This is an almost unbelievable ROI, but the process and the data prove it is credible.</p> 1552<p><em>Story from Show the Value of What You Do, Chapter 6, Page 97</em></p> 1553 </div> 1554 1555 1556 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1557 × </button> 1558 1559 </div> 1560 1561</div> 1562<div 1563 id="pum-444" 1564 role="dialog" 1565 aria-modal="false" 1566 aria-labelledby="pum_popup_title_444" 1567 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1568 data-popmake="{"id":444,"slug":"so-what-leverage-the-results","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1569 1570 <div id="popmake-444" class="pum-container popmake theme-422 pum-responsive pum-responsive-medium responsive size-medium"> 1571 1572 1573 <div id="pum_popup_title_444" class="pum-title popmake-title"> 1574 So What? Leverage the Results </div> 1575 1576 1577 <div class="pum-content popmake-content" tabindex="0"> 1578 <ul class="gtfy-245 gtfy-246"> 1579<li>Communicate Results</li> 1580<li>Optimize Results</li> 1581<li>Leverage Results</li> 1582</ul> 1583<p><strong>Example</strong></p> 1584<p>MYTH: The success of one project rarely influences investing in another project.</p> 1585<p>REALITY: The best results to continue to invest in are previous successes.</p> 1586<p>Jessica Kriegel, an organization and talent development consultant at Oracle with expertise in strategic planning, talent management, and leadership development, was particularly focused on intergeneraÂtional understanding. More specifically, she realized that generational labels do not work. The labels arenât bad. Itâs the associations that society puts on those labels that are bad.</p> 1587<p>Although labels abound with each generational era, millennials (those born between 1980 and 2000) are the most misunderstood genÂeration. These labels keep individuals, managers, and even organizations from being as successful as they should be. Jessicaâs work at Oracle pro vided her with an opportunity to tackle this challenge directly. One projÂect clearly focused on this challenge, and she needed to show its value.1 A product Âdevelopment team member reached out to the person in charge of the Oracle College Hire Program about their problem with the millennials. The team member suggested that the millennials didnât unÂderstand the corporate culture, and as a result, there were behavioral and communication issues. This suggestion included a request for a training program to help the millennials acclimate to the company.</p> 1588<p>Jessica took this project on. She wanted to understand the issue and ensure that the correct program was implemented. She did not want to take on the project on the face value that millennials were the problem, and if we fix them, everything is okay.</p> 1589<p>Each year, this program develops approximately 100 to 200 new college hires, making this an important program. She examined some of the data that were surrounding the situation. A lack of productivity was reported, along with the excessive turnover of the millennials. Some were leaving soon after employment, which was very expenÂsive. Consequently, the business outcomes of interest were im proved productivity and reduced turnover.</p> 1590<p>To understand the right solution, Jessica conducted a detailed sur vey with the managers and the employees. The surveys indicated that:</p> 1591<ul> 1592<li>New hires sometimes struggle with acclimating to the company,</li> 1593<li>There was almost no intergenerational conflict,</li> 1594<li>A few differences were perceived across generations, and</li> 1595<li>Both the new college hires and the managers seemed to enjoy their work and working together.</li> 1596</ul> 1597<p>Next, Jessica conducted focus groups to examine the problem in more detail, and the focus groups identified areas where improveÂment was needed. The managers:</p> 1598<ul> 1599<li>Felt that the generational cohorts were different,</li> 1600<li>Claimed that the millennials did not understand the difference between social and professional networking, and</li> 1601<li>Thought that millennials had low emotional</li> 1602</ul> 1603<p>Meanwhile, the millennials felt they:</p> 1604<ul> 1605<li>Needed more information about why their jobs mattered,</li> 1606<li>Wanted more communication from their manager, and</li> 1607<li>Were struggling to find a work life</li> 1608</ul> 1609<p>With these issues identified, the solution was designed to work with both groups to ensure that they worked productively and effiÂciently together, addressing their individual needs in two different programs (one for the managers and one for the employees). She set out to show the value of her program.</p> 1610<p>As Jessica conducted the programs, she captured reaction data. The employees felt the program was valuable, and it helped them understand more about their roles in the organization. She measured learning from both groups and found they were learning what they needed to do to be more successful. She measured a
1610pplication to see the extent to which they were working together because of the training. The reports were positive that they were working collaboraÂtively. With the increased collaboration came improvements in retenÂtion and productivity. With these improvements, she took a step to sort out the effects of the program from other influences, converted these measures to money, compared program benefits to the cost of the program, and calculated that the return on investment was 695 percent. The executives were impressed, and she communiÂcated the results to other groups and included a copy of her bestsellÂing book, <em>Unfairly Labeled</em>.</p> 1611<p>Leveraging the results of Jessicaâs project has made a differenceâ not only for the organization in which she was working at the time, but also for the program participants and the individuals she now reaches through her writing and speaking.</p> 1612<p><em>Story from Show the Value of What You Do, Chapter 7, Page 117</em></p> 1613 </div> 1614 1615 1616 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1617 × </button> 1618 1619 </div> 1620 1621</div> 1622<div 1623 id="pum-442" 1624 role="dialog" 1625 aria-modal="false" 1626 aria-labelledby="pum_popup_title_442" 1627 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1628 data-popmake="{"id":442,"slug":"how-much-collect-data-along-the-way","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1629 1630 <div id="popmake-442" class="pum-container popmake theme-422 pum-responsive pum-responsive-medium responsive size-medium"> 1631 1632 1633 <div id="pum_popup_title_442" class="pum-title popmake-title"> 1634 How Much? Collect Data Along the Way </div> 1635 1636 1637 <div class="pum-content popmake-content" tabindex="0"> 1638 <ul class="gtfy-247 gtfy-248"> 1639<li>Data Collection</li> 1640<li>Data Collection Methods</li> 1641<li>Data Sources</li> 1642<li>Minimize Bias</li> 1643<li>Timing</li> 1644</ul> 1645<p><strong>Example</strong></p> 1646<p>MYTH: Data collection to show the success of a project is almost impossible.</p> 1647<p>REALITY: With planning and effort, data collection becomes feasible and successful.</p> 1648<p>Zoe Moore has been very determined. She helps organizations deÂvelop their Diversity, Equity & Inclusion (DE&I) strategies by ensuring there is diverse representation in leadership and recurring profesÂsional development focused on DE&I that improves workplace culture and supplier diversity programs to increase opportunities for under resourced businesses. She has garnished attention around the sub jects, but still, many leaders ask the question, âSo what? What value do diversity, equity, and inclusion bring?â</p> 1649<p>Of course, supplier diversity is important, but that is just the startÂing point. Equity and inclusivity are imperative across the global business of hospital
1649ity and are where the real value of Zoeâs work re sides. But how can she demonstrate this value? She needs to collect data about:</p> 1650<ul> 1651<li>How the group reacts to diversity, equity, and inclusion (reaction),</li> 1652<li>What they are learning about the importance of DE&I and their role in making it work (learning),</li> 1653<li>What actions they are taking and the behaviors they are changÂing to make this successful (application), and finally</li> 1654<li>What impact is occurring with the teamâs communication that is influencing workplace culture (impact).</li> 1655</ul> 1656<p>This creates a new data collection stream for Zoe. While sheâs worked hard to improve awareness around supplier diversity through representation metrics, the challenge is to make sure that the teams integrate DE&I successfully, and she must collect data along the same five levels of success that form the value chain, with supplier diversity being the beginning point. This situation highlights that the five levels of success, first introduced in Chapter 1, can be examÂined at different times in projects and often from different perspecÂtives. This requires data collection along the value chain to make it work.</p> 1657<p><em>Story from Show the Value of What You Do, Chapter 5, Page 83</em></p> 1658 </div> 1659 1660 1661 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1662 × </button> 1663 1664 </div> 1665 1666</div> 1667<div 1668 id="pum-440" 1669 role="dialog" 1670 aria-modal="false" 1671 aria-labelledby="pum_popup_title_440" 1672 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1673 data-popmake="{"id":440,"slug":"what-expect-success-with-objectives","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1674 1675 <div id="popmake-440" class="pum-container popmake theme-422 pum-responsive pum-responsive-medium responsive size-medium"> 1676 1677 1678 <div id="pum_popup_title_440" class="pum-title popmake-title"> 1679 How? Select the Right Solution </div> 1680 1681 1682 <div class="pum-content popmake-content" tabindex="0"> 1683 <ul class="gtfy-249 gtfy-250"> 1684<li>How to Achieve Success</li> 1685<li>The Power of Objectives</li> 1686<li>Specificity Drives Results</li> 1687<li>Communicate, Communicate, Communicate</li> 1688<li>Plan the Remainder of the Journey</li> 1689</ul> 1690<p><strong>Example</strong></p> 1691<p>MYTH: Objectives add little value to the outcomes.</p> 1692<p>REALITY: Objectives are powerful drivers of success.</p> 1693<p>Martin Burt, Ph.D., has a lifelong quest to understand and abolish poverty. His inspirational experience in public service includes servÂing as chief of staff for the president of Paraguay, the mayor of AsunÂción (the capital city of Paraguay), and the vice minister of commerce. Martin is the founder and CEO of Fundación Paraguaya, a nonprofit devoted to promoting social entrepreneurship and economic self reliance to eliminate poverty worldwide.</p> 1694<p>Martin has challenged many assumptions about poverty by asking, âWhat if everything we knew about poverty was wrong? What if the legions of policy makers, social scientists, economists, aid workers, charities, and NGOs marching across the globe have been using the wrong strategy and tactics to wage the wrong war against poverty?â</p> 1695<p>In his book, <em>Who Owns Poverty?</em>, Martin lays out the frame work necessary to eliminate poverty. The answer to his question, <em>âWho owns</em> <em>poverty?â</em> is clearâthe people in poverty. They donât want to be in poverty. But people in poverty are not just persons with low income labels. They are individuals with joy, generosity, and creativity. They have problem solving and entrepreneurial spirits, and they want to rise out of poverty. They just need help and support to get there, and they will get there if we give them an avenue to do so.</p> 1696<p>Martin created the Poverty Stoplight program that shows families what they must do to come out of poverty. Itâs not just increasing in come, but itâs tackling a host of issues that altogether contribute to poverty. He developed 50 indicators of poverty, as shown in Table 9. Martin created the stoplight program with clear measures and three phases: red, yellow, and greenâred (a worst Âcase scenario), yellow (making progress), and green (out of poverty). Along with each indicator, for each phase, the Poverty Stoplight team developed speÂcific measures of success so that all stakeholders, including the famiÂlies in poverty, can see where they are going, and the progress being made. Progress follows the five Âlevel framework of reaction, learning, application, impact, and ROI.</p> 1697<p>Martin needs to show the value of the Poverty Stoplight program. He needs to push its evaluation to the ROI level for governments, as they calculate benefitÂ-cost analysis for helping to eliminate poverty. He also needs to calculate the ROI for the companies supporting the program, showing them that this is a good investment for the company and the community. The major foundations involved in the NGOs and the charities donât need to see ROI, but they all need to see the impact. The impact is getting families out of poverty and reaching the green light on the Poverty Stoplight. Martin needs the Show the Value Process to show the value of what they do.</p> 1698<p><em>Story from Show the Value of What You Do, Chapter 4, Page 61</em></p> 1699 </div> 1700 1701 1702 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1703 × </button> 1704 1705 </div> 1706 1707</div> 1708<div 1709 id="pum-438" 1710 role="dialog" 1711 aria-modal="false" 1712 aria-labelledby="pum_popup_title_438" 1713 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1714 data-popmake="{"id":438,"slug":"how-select-the-right-solution","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1715 1716 <div id="popmake-438" class="pum-container popmake theme-422 pum-responsive pum-responsive-medium responsive size-medium"> 1717 1718 1719 <div id="pum_popup_title_438" class="pum-title popmake-title"> 1720 How? Select the Right Solution </div> 1721 1722 1723 <div class="pum-content popmake-content" tabindex="0"> 1724 <ul class="gtfy-251 gtfy-252"> 1725<li>Find a Solution</li> 1726<li>Performance that Needs to Change</li> 1727<li>Learning that Supports the Change</li> 1728<li>Preferences that Need to be Met</li> 1729<li>Connect the Dots</li> 1730</ul> 1731<p><strong>Example</strong></p> 1732<p>MYTH: The solution to a problem is almost always obvious.</p> 1733<p>REALITY: The right solution is rarely obvious.</p> 1734<p>Ginger Luttrell spent 10 years as a software engineer, including con figuration and programming at one of the worldâs largest business software companies. The intent of new systems implementations is to improve output, quality, cost, and time. Over the years of working with these systems implementations, she noticed a problem. When an implementation project would go live, endÂusers, those who worked in the business functional areas or departments, would ask quesÂtions such as:</p> 1735<ul> 1736<li>Why did we spend money on software and implementation projects yet spend little on training and support for those who use the softw
1736are?</li> 1737<li>Am I the only one who thinks the help desk isnât helpful?</li> 1738<li>Am I the only one who thinks that better system use will natu rally lead to better business results?</li> 1739<li>How can we organize training and support without asking for a burdensome budget?</li> 1740<li>What do I need to learn to be a better user and to better help my colleagues?</li> 1741</ul> 1742<p>Interestingly, end-Âusers received comprehensive training on these systems during projects. Despite this fact, Ginger noticed that they exÂperienced problems and frustrations on the job. As a result, productivÂity, quality, and time savings sufferer rather than improved. The types of problems Ginger was addressing were universal. Additionally, some end-Âusers would become so frustrated they would leave the company altogether. Ginger also saw that there was no channel for the voice of the end-users to get to the senior executives to address their issues and concerns.</p> 1743<p>Ginger began to realize a possible solution by addressing the preÂcise business needs identified (productivity, quality, time, cost, and retention). The endÂ-users needed a person who would support them on a routine basis. This person would serve as a mentor, coach, trainer, counselor, and trusted advisor to help them through complex impleÂmentation issues. This person is called a super user. At the same time, super users would help develop the end-Âusers to become more valuable business team membersâmembers with a broader vision and more complex skill sets, who could offer greater support in their organization.</p> 1744<p>Ginger realized that the cost of providing super users was much less than the savings that would be generated to make the software system more effective for the organization. She tested her theory in different organizations and was convinced that she had the right solution for the perplexing problem of largeÂscale systems implementation. EventuÂally, Ginger founded the Super User Network and now spends much of her time preparing and developing super users to perform this essenÂtial role in business departments worldwide.</p> 1745<p><em>Story from Show the Value of What You Do, Chapter 3, Page 45</em></p> 1746 </div> 1747 1748 1749 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1750 × </button> 1751 1752 </div> 1753 1754</div> 1755<div 1756 id="pum-430" 1757 role="dialog" 1758 aria-modal="false" 1759 aria-labelledby="pum_popup_title_430" 1760 class="pum pum-overlay pum-theme-422 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1761 data-popmake="{"id":430,"slug":"why-start-with-impact","theme_id":422,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"popmake-430"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"50%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1762 1763 <div id="popmake-430" class="pum-container popmake theme-422 pum-responsive pum-responsive-medium responsive size-medium"> 1764 1765 1766 <div id="pum_popup_title_430" class="pum-title popmake-title"> 1767 Why? Start with Impact </div> 1768 1769 1770 <div class="pum-content popmake-content" tabindex="0"> 1771 <ul class="gtfy-253 gtfy-254"> 1772<li>Begin With the End in Mind</li> 1773<li>Define Impact</li> 1774<li>Capture Value Before Being Asked</li> 1775</ul> 1776<p><strong>Example</strong></p> 1777<p>MYTH: Itâs almost impossible to connect most projects to business needs.
1777</p> 1778<p>REALITY: Essentially, every project can be connected to a business need.</p> 1779<p>Chip Huth, the new leader of a SWAT team in the Kansas City, Missouri, Police Department, knew what he had to do. Citizen complaints against the team were excessive, averaging about 30â40 per year. They were also expensive, costing the department an average of $70,000 per complaint just for the investigations. The deputy chief (DC) who appointed Chip was clearâChip needed to âclean upâ the mess. The DC was concerned about optics from the complaints and the many irritations they were causing.</p> 1780<p>Expectations were vague, and the accepted remedy was potenÂtially a âhouse cleaningâ and subsequent creation of a new team. Chip knew what he was facing. He accepted the assignment because he loved working in teams. Initially, Chip didnât believe the team could be âfixed.â Admittedly, Chip was completely self-centered in his thinking and simply loved the thrill of the work. He reassured the DC that he could whip the team into shape (not believing anyone could do so) and initially sought token improvements by addressing problem behaviors.</p> 1781<p>Unexpectedly, through a series of personal and professional encounÂters, Chip was exposed to a personal improvement process called Out ward Mindset from the Arbinger Institute. Arbingerâs research indicates that people operate at any given time from one of two mindsets: an in ward mindset or an outward mindset. When operating with an inward mindset, you focus only on your own goals and objectives without conÂsidering your impact on others. With an outward mindset, however, you see others as people who matter as much as you do. You consider their needs, challenges, and objectives. And you focus on collective results.</p> 1782<p>As Chip began applying the Outward Mindset framework to each area of his life, including his leadership responsibilities with the team, it seemed logical that this could impact the team. Although Chip was not certain that the Outward Mindset would deliver fewer complaints or build a better relationship with the community, he was willing to give it a try.</p> 1783<p>He introduced the team to this process. When they were exposed to it, they responded positively. The team asked Chip to lead them in applying the Outward Mindset skills and framework, in role modeling the behaviors, and showing them that it works. That was all Chip needed. He had the business measure, citizen complaints at roughly $70,000 each, the right solution, Outward Mindset, and the right people at the right time. He was ready to go.</p> 1784<p><em>Story from Show the Value of What You Do, Chapter 2, Page 29</em></p> 1785 </div> 1786 1787 1788 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1789 × </button> 1790 1791 </div> 1792 1793</div> 1794<div 1795 id="pum-23431" 1796 role="dialog" 1797 aria-modal="false" 1798 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 1799 data-popmake="{"id":23431,"slug":"evan-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/evan1\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 1800 1801 <div id="popmake-23431" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 1802 1803 1804 1805 1806 <div class="pum-content popmake-content" tabindex="0"> 1807 <div id="pl-23431" class="panel-layout" ><div id="pg-23431-0" class="panel-grid panel-no-style" ><div id="pgc-23431-0-0" class="panel-grid-cell" ><div id="panel-23431-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 1808 1809 class="so-widget-sow-editor so-widget-sow-editor-base" 1810 1811 > 1812<div class="siteorigin-widget-tinymce textwidget"> 1813 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2022/09/Evan.png" alt="" width="628" height="809" class="alignleft wp-image-23426 size-full" srcset="https://roiinstitute.net/wp-content/uploads/2022/09/Evan.png 628w, https://roiinstitute.net/wp-content/uploads/2022/09/Evan-300x386.png 300w, https://roiinstitute.net/wp-content/uploads/2022/09/Evan-4
181300x515.png 400w, https://roiinstitute.net/wp-content/uploads/2022/09/Evan-233x300.png 233w" sizes="auto, (max-width: 628px) 100vw, 628px" /></p> 1814</div> 1815</div></div></div><div id="pgc-23431-0-1" class="panel-grid-cell" ><div id="panel-23431-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 1816 1817 class="so-widget-sow-editor so-widget-sow-editor-base" 1818 1819 > 1820<div class="siteorigin-widget-tinymce textwidget"> 1821 <p><strong>Evan Seidner</strong> is a Senior Analyst for ROI Institute. In his role as an analyst, Evan does mixed-methods data analysis for clients. Evan also supports other team members in the evaluation process and implementation processes. In previous roles, he has worked with environmental NGOs in China as well as working for an agribusiness in Tokyo, Japan.</p> 1822<p>Evan holds a BA in Global Studies with minors in Political Science and East Asian Languages and Cultures from the University of Illinois at Urbana-Champaign and received his MA in International Relations from the American University in Washington, D.C.</p> 1823<p>In his free time, Evan enjoys learning photography and videography. He is a Japanese film buff, which he watches to help maintain his language skills.</p> 1824<p>Evan can be reached at <a href="mailto:[email protected]">[email protected]</a></p> 1825</div> 1826</div></div></div></div></div> </div> 1827 1828 1829 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1830 Ã </button> 1831 1832 </div> 1833 1834</div> 1835<div 1836 id="pum-20957" 1837 role="dialog" 1838 aria-modal="false" 1839 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 1840 data-popmake="{"id":20957,"slug":"turnover-calculator-popup","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/wp-content\/uploads\/2022\/01\/1.png\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 1841 1842 <div id="popmake-20957" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 1843 1844 1845 1846 1847 <div class="pum-content popmake-content" tabindex="0"> 1848 <p><span class="gtfy-257 gtfy-258" style="font-size: 12pt; color: #ffffff;"><strong>How to Develop Turnover Costs</strong></span></p> 1849<p><span style="font-size: 12pt; color: #ffffff;">The first step in monitoring turnover costs is to define and discuss several issues about a cost control system. The key issues are presented here.</span></p> 1850<p><span style="font-size: 12pt; color: #ffffff;"><strong>Some Costs Are Difficult to Determine</strong></span></p> 1851<p><span style="font-size: 12pt; color: #ffffff;">The huge difference that often exists between the cost estimates from HR and the actual turnover cost lies in the indirect or hidden costs category. Where direct costs are usually in the cost accounting system, the hidden costs are almost never considered. However, they can be developed using assumptions and estimation processes.</span></p> 1852<p><span style="font-size: 12pt; color: #ffffff;"><strong>Fully-Loaded Costs</strong></span></p> 1853<p><span style="font-size: 12pt; color: #ffffff;">Using the approach to capturing the fully-loaded costs of turnover, each cost is identified and put into a specific category. Where an estimate is required, the entry is adjusted later. If possible, someone from finance and accounting should review and approve the data. The process should be able to withstand even the closest scrutiny, so organizations must ensure that all c
1853osts are included.</span></p> 1854<p><span style="font-size: 12pt; color: #ffffff;"><strong>Reporting Total Cost</strong></span></p> 1855<p><span style="font-size: 12pt; color: #ffffff;">Costs are typically expressed as a percentage of the wages and salaries of the employees in a particular job group. This figure is usually determined after a detailed cost study is conducted. The percentage can be fixed for a group (for example, the sales force) or a specific job (for example, client relationship manager [CRM]).</span></p> 1856<p><span style="font-size: 12pt; color: #ffffff;">For example, if a cost study in another industry has concluded that the cost to replace a CRM averages 150 percent of pay, this amount can be a beginning point. If there is some concern about the cost being too high, perhaps a lower number would be appropriate, such as 120 percent or 100 percent. After a figure has been determined, the turnover cost is then reported on statements along with the actual costs.</span></p> 1857 </div> 1858 1859 1860 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1861 Ã </button> 1862 1863 </div> 1864 1865</div> 1866<div 1867 id="pum-20550" 1868 role="dialog" 1869 aria-modal="false" 1870 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 1871 data-popmake="{"id":20550,"slug":"morteza-zohrabi","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/morteza-zohrabi\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 1872 1873 <div id="popmake-20550" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 1874 1875 1876 1877 1878 <div class="pum-content popmake-content" tabindex="0"> 1879 <p class="gtfy-259 gtfy-260" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480"></a><a href="https://roiinstitute.net/meet-the-team-3/nader/" rel="attachment wp-att-20486"></a><a href="https://roiinstitute.net/meet-the-team-3/pete-fullerton/" rel="attachment wp-att-20491"></a><a href="https://roiinstitute.net/meet-the-team-3/rana/" rel="attachment wp-att-20498"></a><a href="https://roiinstitute.net/meet-the-team-3/suzanne/" rel="attachment wp-att-20503"></a><a href="https://roiinstitute.net/meet-the-team-3/tom-atkinson/" rel="attachment wp-att-20509"></a><span style="color: #ffffff;"><a href="https://roiinstitute.net/morteza-zohrabi-2/" rel="attachment wp-att-20551" style="color: #ffffff;"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Morteza-Zohrabi-1-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20551 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Morteza-Zohrabi-1-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Morteza-Zohrabi-1-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Morteza-Zohrabi-1-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Morteza-Zohrabi-1.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/tom-atkinson/" rel="attachment wp-att-20509" style="color: #ffffff;"></a></span></p> 1880<p><span style="color: #ffffff;">Morteza Zohrabi, MD, MBB, PMP, CRP, is the lead director in the implementation of countless mega-projects in both public and private sectors for large hospitals, government office
1880s, manufacturers, and universities, to name a few. He is also a Certified Return on Investment Professional, publishing numerous articles and presentations on guaranteed value for money.</span></p> 1881<p><span style="color: #ffffff;">With over 20 years of expertise and hundreds of millions of dollars in savings, Morteza has done it all. He has delivered innovative solutions to old-time problems, with a track record of outstanding results, enhancing throughput, capacity, staff/client satisfaction, and shrinking turnaround times.</span></p> 1882<p><span style="color: #ffffff;">Through a combination of conventional and modern management techniques, Morteza and his team have revolutionized the management consulting industry by providing state-of-the-art business transformations and distinctively conforming as growth partners, encompassing guaranteed client satisfaction with each endeavor.</span></p> 1883<p><span style="color: #ffffff;">Morteza can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 1884 </div> 1885 1886 1887 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1888 Ã </button> 1889 1890 </div> 1891 1892</div> 1893<div 1894 id="pum-20512" 1895 role="dialog" 1896 aria-modal="false" 1897 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 1898 data-popmake="{"id":20512,"slug":"tom-atkinson","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/tom-atkinson\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 1899 1900 <div id="popmake-20512" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 1901 1902 1903 1904 1905 <div class="pum-content popmake-content" tabindex="0"> 1906 <p class="gtfy-261 gtfy-262" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480"></a><a href="https://roiinstitute.net/meet-the-team-3/nader/" rel="attachment wp-att-20486"></a><a href="https://roiinstitute.net/meet-the-team-3/pete-fullerton/" rel="attachment wp-att-20491"></a><a href="https://roiinstitute.net/meet-the-team-3/rana/" rel="attachment wp-att-20498"></a><a href="https://roiinstitute.net/meet-the-team-3/suzanne/" rel="attachment wp-att-20503"></a><a href="https://roiinstitute.net/meet-the-team-3/tom-atkinson/" rel="attachment wp-att-20509"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Tom-Atkinson-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20509 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Tom-Atkinson-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Tom-Atkinson-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Tom-Atkinson-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Tom-Atkinson.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/suzanne/" rel="attachment wp-att-20503"></a><span style="color: #ffffff;">Tom has a strong track record of enhancing business and individual performance through learning. He has conducted research and led teams to achieve award-winning results for more than 50 Fortune 500 companies. His strengths include assessing training needs, designing and facilitating learning solutions, and measuring results, including ROI.</span></p> 1907<p><span style="color: #ffffff;">At Atkinson Analytics, Tom helps clients achieve better results throughout the learning process, from defining needs to measuring the learning experience, on-job application, and business results. Tom enables individuals to demonstrate value to executives, sustain and enhance performance gains, and target opportunities for increasing return (ROI) on learning investments.</span></p> 1908<p><span style="color: #ffffff;">Tom previously worked as a learning director at Fresenius Medical Care and led a team of professionals in delivering an ambitious curriculum of programs and projects, including more than 1,000 sessions of the companyâs keystone leadership development initiative. At Deloitte Consulting, Tom was a specialist master, designing award-winning training and measurement systems for some of Deloitteâs largest clients.</span></p> 1909<p><span style="color: #ffffff;">Tom also helps parents of children on the Autism spectrum build meaningful relationships and a foun
1909dation for growth and development.</span></p> 1910<p><span style="color: #ffffff;">Tom can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a> <a href="mailto:[email protected]" style="color: #ffffff;"></a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 1911 </div> 1912 1913 1914 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1915 Ã </button> 1916 1917 </div> 1918 1919</div> 1920<div 1921 id="pum-20505" 1922 role="dialog" 1923 aria-modal="false" 1924 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 1925 data-popmake="{"id":20505,"slug":"suzanne-schell","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/suzanne\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 1926 1927 <div id="popmake-20505" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 1928 1929 1930 1931 1932 <div class="pum-content popmake-content" tabindex="0"> 1933 <p class="gtfy-263 gtfy-264" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480"></a><a href="https://roiinstitute.net/meet-the-team-3/nader/" rel="attachment wp-att-20486"></a><a href="https://roiinstitute.net/meet-the-team-3/pete-fullerton/" rel="attachment wp-att-20491"></a><a href="https://roiinstitute.net/meet-the-team-3/rana/" rel="attachment wp-att-20498"></a><a href="https://roiinstitute.net/meet-the-team-3/suzanne/" rel="attachment wp-att-20503"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Suzanne-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20503 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Suzanne-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Suzanne-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Suzanne-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Suzanne.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/rana/" rel="attachment wp-att-20498"></a><a href="https://roiinstitute.net/meet-the-team-3/pete-fullerton/" rel="attachment wp-att-20491"></a><span style="color: #ffffff;">Suzanne Schell, CRP, is the CEO of ROI Institute Canada. Suzanne teaches, consults, and conducts ROI studies primarily focussed on the Healthcare industry.</span></p> 1934<p><span style="color: #ffffff;">Suzanne acquired her Certified ROI Professional designation in 2010. She has brought the ROI Methodology to healthcare organizations, hospitals, and healthcare ministries and authorities across Canada, through workshops, consulting, and ROI Certification.</span></p> 1935<p><span style="color: #ffffff;">Her workshops and consulting give healthcare professionals, HR professionals, and executives the knowledge and skills to measure impact, value and ROI of initiatives, programs, and projects. Key learnings include developing data collection and analysis strategies to identifying change in behavior and impact, ROI. Answering the questions â did the investment make a difference, did it deliver the impact expected, and is this the solution moving forward?</span></p> 1936<p><span style="color: #ffffff;">Suzanne can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 1937 </div> 1938 1939 1940 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1941 Ã </button> 1942 1943 </div> 1944 1945</div> 1946<div 1947 id="pum-20501" 1948 role="dialog" 1949 aria-modal="false" 1950 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 1951 data-popmake="{"id":20501,"slug":"rana-imran","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/rana\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 1952 1953 <div id="popmake-20501" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 1954 1955 1956 1957 1958 <div class="pum-content popmake-content" tabindex="0"> 1959 <p class="gtfy-265 gtfy-266" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480"></a><a href="https://roiinstitute.net/meet-the-team-3/nader/" rel="attachment wp-att-20486"></a><a href="https://roiinstitute.net/meet-the-team-3/pete-fullerton/" rel="attachment wp-att-20491"></a><a href="https://roiinstitute.net/meet-the-team-3/rana/" rel="attachment wp-att-20498"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Rana-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20498 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Rana-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Rana-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Rana-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Rana.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/pete-fullerton/" rel="attachment wp-att-20491"></a></p> 1960<p><span style="color: #ffffff;">Rana Imran is an HR and OD professional and strategist with 15+ years of experience with multinational corporations in Pakistan and the Middle East region in diverse multicultural and international environments. Rana has worked with telecom, e-commerce, FMCG, education, healthcare, and hospital
1960ity industries.</span></p> 1961<p><span style="color: #ffffff;">Rana’s expertise is in organization design and development, business transformation strategy, organizational culture, employee engagement, performance management, talent management and development, capability building, leadership development, and measuring program impact.</span></p> 1962<p><span style="color: #ffffff;">Rana has delivered more than 36,000 hours of training on behavioral and business skills.</span></p> 1963<p><span style="color: #ffffff;">Rana is certified in Hogan Assessment, Global Diversity & Inclusion standards, is an IFC World Bank Certified Trainer, and has received a Measuring Return on Investment Certificate from ATD and ROI Institute. He is Certified Practitioner of Global Leadership Assessment 360 and Working Group Leader for the Global ISO HR Standard development committee TC260.</span></p> 1964<p><span style="color: #ffffff;">Rana can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 1965 </div> 1966 1967 1968 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1969 Ã </button> 1970 1971 </div> 1972 1973</div> 1974<div 1975 id="pum-20492" 1976 role="dialog" 1977 aria-modal="false" 1978 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 1979 data-popmake="{"id":20492,"slug":"pete-fullerton","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/pete-fullerton\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 1980 1981 <div id="popmake-20492" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 1982 1983 1984 1985 1986 <div class="pum-content popmake-content" tabindex="0"> 1987 <p class="gtfy-267 gtfy-268" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480"></a><a href="https://roiinstitute.net/meet-the-team-3/nader/" rel="attachment wp-att-20486"></a><a href="https://roiinstitute.net/meet-the-team-3/pete-fullerton/" rel="attachment wp-att-20491"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Pete-Fullerton-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20491 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Pete-Fullerton-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Pete-Fullerton-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Pete-Fullerton-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Pete-Fullerton.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/nader/" rel="attachment wp-att-20486"></a><span style="color: #ffffff;">Burdette (Pete) Fullerton PhD is the founder of Dr. Peteâs Leadership Accelerator, Inc., an Executive Coaching and Return on Investment (ROI) assistance firm. In order to assist community economic development professionals, Pete started up Dr. Peteâs Leadership Accelerator. Pete is a passionate advocate for passing it on and leaving the campsite better than he found it. He values character, trust, and integrity and looks to assist like-minded economic development and chamber of commerce professionals in achieving personal and professional excellence. Pete has been a community economic development professional for over 30 years. In his career, Pete has participated in the completion of projects that have directly invested over $3.5 billion, which currently employ more than 17,000
1987in Kansas City.</span></p> 1988<p><span style="color: #ffffff;">In 2017, Pete earned his Doctorate at the University of Southern Mississippi in Human Capital Development. Pete attended Texas A&M University and received his Bachelor of Arts degree in Political Science and a Master of Public Administration from the University of Missouri. Pete holds certifications as a Certified Economic Developer (CEcD), Certified Return on Investment Professional (CRP), Certified Professional Coach (CPC), and Certified Executive Coach (CEC).</span></p> 1989<p><span style="color: #ffffff;">Pete can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a><a href="mailto:[email protected]" style="color: #ffffff;"></a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 1990 </div> 1991 1992 1993 <button type="button" class="pum-close popmake-close" aria-label="Close"> 1994 Ã </button> 1995 1996 </div> 1997 1998</div> 1999<div 2000 id="pum-20489" 2001 role="dialog" 2002 aria-modal="false" 2003 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 2004 data-popmake="{"id":20489,"slug":"nader-bechini","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/nader\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2005 2006 <div id="popmake-20489" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 2007 2008 2009 2010 2011 <div class="pum-content popmake-content" tabindex="0"> 2012 <p class="gtfy-269 gtfy-270" style="text-align: left;"><span style="color: #ffffff;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449" style="color: #ffffff;"></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480" style="color: #ffffff;"></a><a href="https://roiinstitute.net/meet-the-team-3/nader/" rel="attachment wp-att-20486" style="color: #ffffff;"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Nader-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20486 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Nader-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Nader-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Nader-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Nader.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480" style="color: #ffffff;"></a>Nader Bechini is passionate about assisting people and organizations improve and maximize their performance and bottom-line results. His life mission is to support others in strengthening their abilities to inspire, influence, and create an impact.</span></p> 2013<p><span style="color: #ffffff;">Nader is the director of ROI Institute in the MENA region. He is also a global facilitator with the Association of Talent Development (ATD).For more than 20 years, he led human performance improvement projects, programs, and initiatives, in more than 30 countries in North and South America, Europe, Africa, Australia, and Asia.</span></p> 2014<p style="text-align: left;"><span style="color: #ffffff;">Nader has received several awards for his achievements. On three occasions, ROI Institute awarded him for the best international implementation of the ROI Methodology (2015, 2019, and 2020). The Moroccan S
2014ociety for Human Resource presented him with an award for the best African HR expert in 2019. His articles in learning and development have been translated to Korean, Russian, Chinese, French, Arabic, and Spanish.</span></p> 2015<p><span style="color: #ffffff;">Nader facilitates workshops, consults with organizations, and speaks at conferences worldwide. He has been interviewed by several radio and TV programs in Saudi Arabia, Sudan, Tunisia, France, and Algeria.</span></p> 2016<p><span style="color: #ffffff;">Nader holds a masterâs degree in marketing from the University of Tunis El Manar, Tunisia.</span></p> 2017<p><span style="color: #ffffff;">Nader can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 2018 </div> 2019 2020 2021 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2022 à </button> 2023 2024 </div> 2025 2026</div> 2027<div 2028 id="pum-20483" 2029 role="dialog" 2030 aria-modal="false" 2031 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 2032 data-popmake="{"id":20483,"slug":"matic-kadlicek","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/matic\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2033 2034 <div id="popmake-20483" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 2035 2036 2037 2038 2039 <div class="pum-content popmake-content" tabindex="0"> 2040 <p class="gtfy-271 gtfy-272" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"></a><a href="https://roiinstitute.net/meet-the-team-3/matic/" rel="attachment wp-att-20480"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Matic-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20480 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Matic-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Matic-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Matic-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Matic.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><span style="color: #ffffff;">Matic KadliÄek is an organizational psychologist and CEO of Video Center, Ltd. He is a sought-after people development consultant to more than 100 companies, building and implementing internal learning centers, e-learning content and platforms, and tools for successful leadership development and skill building, with psychological testing, coaching, succession planning, work environment diagnostics, mentoring, on-boarding, and providing frameworks for credibly measuring the impact of people development programs using the ROI Methodology (ROI Institute, USA). He is one of the first EuroPSY certificate holders for Work & Organizational Psychology in Slovenia. Matic is a dedicated mentor to young psychologists and takes humor seriously.</span></p> 2041<p><span style="color: #ffffff;">Matic can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 2042 </div> 2043 2044 2045 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2046 à </button> 2047 2048 </div> 2049 2050</div> 2051<div 2052 id="pum-20477" 2053 role="dialog" 2054 aria-modal="false" 2055 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 2056 data-popmake="{"id":20477,"slug":"hormazd-mistry","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/hormazd\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2057 2058 <div id="popmake-20477" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 2059 2060 2061 2062 2063 <div class="pum-content popmake-content" tabindex="0"> 2064 <p class="gtfy-273 gtfy-274" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"></a><span style="color: #ffffff;"><a href="https://roiinstitute.net/meet-the-team-3/hormazd/" rel="attachment wp-att-20474" style="color: #ffffff;"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Hormazd-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20474 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Hormazd-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Hormazd-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Hormazd-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Hormazd.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449" style="color: #ffffff;"></a></span></p> 2065<p><span style="color: #ffffff;">Hormazd Mistry, ATD Master Trainerâ¢, is the founder and CEO of Sarosh Consulting and ROI Institute India. He is the India partner for ROI Institute.</span></p> 2066<p><span style="color: #ffffff;">Hormazd is a learning & development professional who has twice received the Most Fabulous Training & Development Leaders (2020 & 2021) award by the World HRD Congress. He has been a part of the L&D community for over 18 years and has worked for multinational organizations like Wipro Ltd., HERE Technologies, IKS Health, leading various L&D teams across geographies.</span></p> 2067<p><span style="color: #ffffff;">With a passion for L&D, Hormazd has experience in different roles in various L&D verticals. Over the years, he has delivered over 25,000 hours of training on various topics including but not limited to technical, TTT, leadership, soft skills, customer service, behavioral training, etc., with high business impact.</span></p> 2068<p style="text-align: left;"><span style="color: #ffffff;">Hormazd now works with L&
2068D/HR professionals and teams to enable them to deliver high business impact with their solutions. He also helps them in measuring and showcasing the impact & ROI of their programs.</span></p> 2069<p><span style="color: #ffffff;">Hormazd can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 2070 </div> 2071 2072 2073 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2074 Ã </button> 2075 2076 </div> 2077 2078</div> 2079<div 2080 id="pum-20465" 2081 role="dialog" 2082 aria-modal="false" 2083 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 2084 data-popmake="{"id":20465,"slug":"hashem-othman","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/hashem\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2085 2086 <div id="popmake-20465" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 2087 2088 2089 2090 2091 <div class="pum-content popmake-content" tabindex="0"> 2092 <p class="gtfy-275 gtfy-276" style="text-align: left;"><a href="https://roiinstitute.net/meet-the-team-3/hashem/" rel="attachment wp-att-20449"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/10/Hashem-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20449 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/10/Hashem-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/10/Hashem-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/10/Hashem-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/10/Hashem.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><span style="color: #ffffff;">Hashem Othman Hashem is a top-notch ROI specialist, trainer, and consultant with 13 years of experience in measuring the ROI of a wide variety of projects, including HR practices, training, health care, and KPIs. His expertise covers isolation techniques, forecasting ROI studies, training best practices, and designing and implementing training solutions based on their ROI. Hashem also has experience in overseeing career development, setting performance metrics, evaluating project productivity, and helping to create successful long-term initiatives within organizations. He serves as a point person for CEOs, CFOs, and project managers to ensure proper investing of project budgets. Hashem maintains excellent communication, change management, and leadership skills. He is distinguished for his problem resolution abilities and high level of confidentiality. Hashem is equally effective at conducting ROI studies, measuring project impact, and training supervision and delivery.</span></p> 2093<p><span style="color: #ffffff;">Hashem earned his Master of Strategic Human Resource Management (MSHR) degree at the University of Wollongong, Australia, and a Bachelor of Applied Physics degree at Muâtah University, Jordan. He achieved the designation of Certified ROI Professional with ROI Institute in July 2017.</span></p> 2094<p><span style="color: #ffffff;">Hashem can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 2095 </div> 2096 2097 2098 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2099 Ã </button> 2100 2101 </div> 2102 2103</div> 2104<div 2105 id="pum-20447" 2106 role="dialog" 2107 aria-modal="false" 2108 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 2109 data-popmake="{"id":20447,"slug":"beryl-oldham","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/beryl-oldham\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2110 2111 <div id="popmake-20447" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 2112 2113 2114 2115 2116 <div class="pum-content popmake-content" tabindex="0"> 2117 <p><a class="gtfy-277 gtfy-278" href="https://roiinstitute.net/meet-the-team-3/melissa-brown-2/" rel="attachment wp-att-19957"></a><a href="https://roiinstitute.net/meet-the-team-3/colin/" rel="attachment wp-att-20390"></a><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/11/Beryl-Oldham-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20456 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/11/Beryl-Oldham-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/11/Beryl-Oldham-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/11/Beryl-Oldham-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/11/Beryl-Oldham.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></p> 2118<p><span style="color: #ffffff;">Beryl Oldham has 30 yearsâ experience in organizational learning and development. Before moving fulltime into consulting in 2013, she held senior generalist HR, organizational development, and learning and development roles in a range of government, local body, and corporate organizations. Her experience spans workforce planning, technical/professional and leadership/management competency frameworks design, performance management systems design and implementation, learning design, training systems management and evaluation, and measuring ROI for human resources, training, and other organizational initiatives.</span></p> 2119<p><span style="color: #ffffff;">
2119In addition to being a Certified ROI Professional®, Beryl also holds AQF certificates in Training Systems Management and Training Evaluation, and the NZQA Certificate in Adult Education and Training (Level Five). She was the 2014 recipient of the NZATD Education Trustâs Learning and Development Practitioner of the Year Award and the ROI Instituteâs 2014 Award of Excellence for Most Innovative Approach to ROI.</span></p> 2120<p><span style="color: #ffffff;">Beryl is passionate about measuring results and her company, Complete Learning Solutions, provides learning solutions that cover every aspect of L&D and make a difference by proving the value of capability development in people and organizations. Beryl has been a partner with ROI Institute for nearly 14 years.</span></p> 2121<p><span style="color: #ffffff;">Beryl can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a><a href="mailto:[email protected]" style="color: #ffffff;"></a>.</span><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"></a></p> 2122 </div> 2123 2124 2125 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2126 à </button> 2127 2128 </div> 2129 2130</div> 2131<div 2132 id="pum-20437" 2133 role="dialog" 2134 aria-modal="false" 2135 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 2136 data-popmake="{"id":20437,"slug":"farzaneh-majed-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/farzaneh\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2137 2138 <div id="popmake-20437" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 2139 2140 2141 2142 2143 <div class="pum-content popmake-content" tabindex="0"> 2144 <p><a class="gtfy-279 gtfy-280" href="https://roiinstitute.net/meet-the-team-3/melissa-brown-2/" rel="attachment wp-att-19957"></a><a href="https://roiinstitute.net/meet-the-team-3/colin/" rel="attachment wp-att-20390"></a><a href="https://roiinstitute.net/farzaneh/" rel="attachment wp-att-20438"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/10/Farzaneh-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20438 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/10/Farzaneh-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/10/Farzaneh-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/10/Farzaneh-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/10/Farzaneh.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/meet-the-team-3/colin/" rel="attachment wp-att-20390"></a><a href="https://roiinstitute.net/kylie/" rel="attachment wp-att-20221"></a><span style="color: #ffffff;">Farzaneh Majed is an ROI Institute Partner and Balanced Scorecard Institute Strategic Partner and Advisory Board Member with over 20 years of successful business development, change management, and innovation experience who has a passion for excellence and thrives on driving change. Her extensive career at the global level has resulted in many successful initiatives being adopted lucratively. She believes in simplifying processes and delivering results through strategic planning and effective execution.</span></p> 2145<p><span style="color: #ffffff;">As CEO and Managing Partner of Transform Alliance, Farzaneh is committed to assisting organizations to achieve transformation through the engagement of their people with TA’s alliance partners. Farzaneh is an advocate of Inclusion and Collaboration and owes her success to putting herself in the other person’s shoes, seeing the world from their perspective, and seeking a win-win solution.</span></p> 2146<p><span style="color: #ffffff;">Farzaneh is a Key Performance Indicator Professional (KPIP), Balanced Scorecard Master Professional (BSMP), has a Master’s Certificate in Project Management from George Washington University, and an Honours degree in Comb
2146ined Sciences from the University of Brighton, UK. She established the L&D Division of Informa, was selected as Centre of Excellence for Training among Informa Group, and achieved an innovation award for continuous improvement. Farzaneh is the author of <em>Generation Inclusion</em>.</span></p> 2147<p><span style="color: #ffffff;">Farzaneh can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span></p> 2148 </div> 2149 2150 2151 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2152 Ã </button> 2153 2154 </div> 2155 2156</div> 2157<div 2158 id="pum-20391" 2159 role="dialog" 2160 aria-modal="false" 2161 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay click_open" 2162 data-popmake="{"id":20391,"slug":"colin-millward-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/colin\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2163 2164 <div id="popmake-20391" class="pum-container popmake theme-20005 pum-responsive pum-responsive-medium responsive size-medium"> 2165 2166 2167 2168 2169 <div class="pum-content popmake-content" tabindex="0"> 2170 <p><a class="gtfy-281 gtfy-282" href="https://roiinstitute.net/meet-the-team-3/melissa-brown-2/" rel="attachment wp-att-19957"></a><span style="color: #ffffff;"><a href="https://roiinstitute.net/meet-the-team-3/colin/" rel="attachment wp-att-20390" style="color: #ffffff;"><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/10/Colin-233x300.png" alt="" width="233" height="300" class="size-medium wp-image-20390 alignleft" srcset="https://roiinstitute.net/wp-content/uploads/2021/10/Colin-233x300.png 233w, https://roiinstitute.net/wp-content/uploads/2021/10/Colin-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/10/Colin-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/10/Colin.png 628w" sizes="auto, (max-width: 233px) 100vw, 233px" /></a><a href="https://roiinstitute.net/kylie/" rel="attachment wp-att-20221" style="color: #ffffff;"></a></span></p> 2171<p><span style="color: #ffffff;">Colin’s career spans more than 35 years, and he’s still smiling. He began as an information technology (IT) mainframe programmer, growing to run complex international IT projects for corporations in many business areas requiring advanced leadership, cross-cultural stakeholder management skills, and the delivery of quantifiable business value.</span></p> 2172<p><span style="color: #ffffff;">Originating from the United Kingdom, he has lived in the United States, the Netherlands, and Singapore at various times and operated in many other countries.</span></p> 2173<p><span style="color: #ffffff;">Since 2007, Colin has concentrated on consulting and training, developing several thousand project managers and leaders for corporate clients and educational institutions. In 2014, he completed his ROI impact study to become a Certified ROI Professional (CRP) and partnered his company with ROI Institute through various locations in South-East Asia.</span></p> 2174<p><span style="color: #ffffff;">Supported by his dedicated team, Colin conducts ROI consulting projects and courses as well as project management and related subjects. He is a Project Management Professional (PMP), Certified Scrum Master, Certified Product Owner, and holds a master’s degree from Arcadia University, PA. Colin also specializes in dispute resolution and sits on the Principle Panel of the Singapore Mediation Centre where he mediates large quantum business disputes. And, when he has five minutes, Colin organizes the Singapore Filmmakers Network.</span></p> 2175<p><span style="color: #ffffff;">Colin can be reached at <a href="mailto:[email protected]" style="color: #ffffff;">[email protected]</a>.</span></p> 2176 </div> 2177 2178 2179 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2180 Ã </button> 2181 2182 </div> 2183 2184</div> 2185<div 2186 id="pum-20288" 2187 role="dialog" 2188 aria-modal="false" 2189 class="pum pum-overlay pum-theme-20006 pum-theme-enterprise-blue popmake-overlay click_open" 2190 data-popmake="{"id":20288,"slug":"how-to-become-roi-certified-book-giveaway","theme_id":20006,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/?post_type=popup&p=20288\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2191 2192 <div id="popmake-20288" class="pum-container popmake theme-20006 pum-responsive pum-responsive-medium responsive size-medium"> 2193 2194 2195 2196 2197 <div class="pum-content popmake-content" tabindex="0"> 2198 2199 <div class='gf_browser_chrome gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_67' > 2200 <div class='gform_heading'> 2201 <h2 class="gform_title">How to Become ROI Certified Book Giveaway</h2> 2202 <p class='gform_description'></p> 2203 </div><form method='post' enctype='multipart/form-data' id='gform_67' action='/shop/' data-formid='67' novalidate> 2204 <div class='gform-body gform_body'><div id='gform_fields_67' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id="field_67_2" class="gfield gfield--type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_67_2'> 2205
2206 <span id='input_67_2_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' > 2207 <input type='text' name='input_2.3' id='input_67_2_3' value='' aria-required='true' /> 2208 <label for='input_67_2_3' class='gform-field-label gform-field-label--type-sub '>First</label> 2209 </span> 2210 2211 <span id='input_67_2_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' > 2212 <input type='text' name='input_2.6' id='input_67_2_6' value='' aria-required='true' /> 2213 <label for='input_67_2_6' class='gform-field-label gform-field-label--type-sub '>Last</label> 2214 </span> 2215 2216 </div></fieldset><div id="field_67_3" class="gfield gfield--type-phone gfield--phone-format-standard gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_67_3'><span class='gform-field-label__text'>Phone</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_67_3' type='tel' value='' class='large' placeholder='(999) 999-9999' aria-required="true" aria-invalid="false" data-mask="(999) 999-9999" /></div></div><div id="field_67_4" class="gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_67_4'><span class='gform-field-label__text'>Email</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_email'> 2217 <input name='input_4' id='input_67_4' type='email' value='' class='large' aria-required="true" aria-invalid="false" /> 2218 </div></div><div id="field_67_6" class="gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_67_6'><span class='gform-field-label__text'>Organization</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_67_6' type='text' value='' class='large' aria-required="true" aria-invalid="false" /></div></div><div id="field_67_7" class="gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_67_7'><span class='gform-field-label__text'>Job Title</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_67_7' type='text' value='' class='large' aria-required="true" aria-invalid="false" /></div></div><fieldset id="field_67_5" class="gfield gfield--type-address gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Address</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></legend> 2219 <div class='ginput_complex ginput_container has_street has_street2 has_city has_state has_zip has_country ginput_container_address gform-grid-row' id='input_67_5' >
2220 <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_67_5_1_container' > 2221 <input type='text' name='input_5.1' id='input_67_5_1' value='' aria-required='true' /> 2222 <label for='input_67_5_1' id='input_67_5_1_label' class='gform-field-label gform-field-label--type-sub '>Street Address</label> 2223 </span><span class='ginput_full address_line_2 ginput_address_line_2 gform-grid-col' id='input_67_5_2_container' > 2224 <input type='text' name='input_5.2' id='input_67_5_2' value='' aria-required='false' /> 2225 <label for='input_67_5_2' id='input_67_5_2_label' class='gform-field-label gform-field-label--type-sub '>Address Line 2</label> 2226 </span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_67_5_3_container' > 2227 <input type='text' name='input_5.3' id='input_67_5_3' value='' aria-required='true' /> 2228 <label for='input_67_5_3' id='input_67_5_3_label' class='gform-field-label gform-field-label--type-sub '>City</label> 2229 </span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_67_5_4_container' > 2230 <input type='text' name='input_5.4' id='input_67_5_4' value='' aria-required='true' /> 2231 <label for='input_67_5_4' id='input_67_5_4_label' class='gform-field-label gform-field-label--type-sub '>State / Province / Region</label> 2232 </span><span class='ginput_left address_zip ginput_address_zip gform-grid-col' id='input_67_5_5_container' > 2233 <input type='text' name='input_5.5' id='input_67_5_5' value='' aria-required='true' /> 2234 <label for='input_67_5_5' id='input_67_5_5_label' class='gform-field-label gform-field-label--type-sub '>ZIP / Postal Code</label> 2235 </span><span class='ginput_right address_country ginput_address_country gform-grid-col' id='input_67_5_6_container' > 2236 <select name='input_5.6' id='input_67_5_6' aria-required='true' ><option value='' ></option><option value='AF' >Afghanistan</option><option value='AX' >Ã land Islands</option><option value='AL' >Albania</option><option value='DZ' >Algeria</option><option value='AS' >American Samoa</option><option value='AD' >Andorra</option><option value='AO' >Angola</option><option value='AI' >Anguilla</option><option value='AQ' >Antarctica</option><option value='AG' >Antigua and Barbuda</option><option value='AR' >Argentina</option><option value='AM' >Armenia</option><option value='AW' >Aruba</option><option value='AU' >Australia</option><option value='AT' >Austria</option><option value='AZ' >Azerbaijan</option><option value='BS' >Bahamas</option><option value='BH' >Bahrain</option><option value='BD' >Bangladesh</option><option value='BB' >Barbados</option><option value='BY' >Belarus</option><option value='BE' >Belgium</option><option value='BZ' >Belize</option><option value='BJ' >Benin</option><option value='BM' >Bermuda</option><option value='BT' >Bhutan</option><option value='BO' >Bolivia</option><option value='BQ' >Bonaire, Sint Eustatius and Saba</option><option value='BA' >Bosnia and Herzegovina</option><option value='BW' >Botswana</option><option value='BV' >Bouvet Island</option><option value='BR' >Brazil</option><option value='IO' >British Indian Ocean Territory</option><option value='BN' >Brunei Darussalam</option><option value='BG' >Bulgaria</option><option value='BF' >Burkina Faso</option><option value='BI' >Burundi</option><option value='CV' >Cabo Verde</option><option value='KH' >Cambodia</option><option value='CM' >Cameroon</option><option value='CA' >Canada</option><option value='KY' >Cayman Islands</option><option value='CF' >Central African Republic</option><option value='TD' >Chad</option><option value='CL' >Chile</option><option value='CN' >China</option><option value='CX' >Christmas Island</option><option value='CC' >Cocos Islands</option><option value='CO' >Colombia</option><option value='KM' >Comoros</option><option value='CG' >Congo</option><option value='CD' >
2236Congo, Democratic Republic of the</option><option value='CK' >Cook Islands</option><option value='CR' >Costa Rica</option><option value='CI' >Côte d'Ivoire</option><option value='HR' >Croatia</option><option value='CU' >Cuba</option><option value='CW' >Curaçao</option><option value='CY' >Cyprus</option><option value='CZ' >Czechia</option><option value='DK' >Denmark</option><option value='DJ' >Djibouti</option><option value='DM' >Dominica</option><option value='DO' >Dominican Republic</option><option value='EC' >Ecuador</option><option value='EG' >Egypt</option><option value='SV' >El Salvador</option><option value='GQ' >Equatorial Guinea</option><option value='ER' >Eritrea</option><option value='EE' >Estonia</option><option value='SZ' >Eswatini</option><option value='ET' >Ethiopia</option><option value='FK' >Falkland Islands</option><option value='FO' >Faroe Islands</option><option value='FJ' >Fiji</option><option value='FI' >Finland</option><option value='FR' >France</option><option value='GF' >French Guiana</option><option value='PF' >French Polynesia</option><option value='TF' >French Southern Territories</option><option value='GA' >Gabon</option><option value='GM' >Gambia</option><option value='GE' >Georgia</option><option value='DE' >Germany</option><option value='GH' >Ghana</option><option value='GI' >Gibraltar</option><option value='GR' >Greece</option><option value='GL' >Greenland</option><option value='GD' >Grenada</option><option value='GP' >Guadeloupe</option><option value='GU' >Guam</option><option value='GT' >Guatemala</option><option value='GG' >Guernsey</option><option value='GN' >Guinea</option><option value='GW' >Guinea-Bissau</option><option value='GY' >Guyana</option><option value='HT' >Haiti</option><option value='HM' >Heard Island and McDonald Islands</option><option value='VA' >Holy See</option><option value='HN' >Honduras</option><option value='HK' >Hong Kong</option><option value='HU' >Hungary</option><option value='IS' >Iceland</option><option value='IN' >India</option><option value='ID' >Indonesia</option><option value='IR' >Iran</option><option value='IQ' >Iraq</option><option value='IE' >Ireland</option><option value='IM' >Isle of Man</option><option value='IL' >Israel</option><option value='IT' >Italy</option><option value='JM' >Jamaica</option><option value='JP' >Japan</option><option value='JE' >Jersey</option><option value='JO' >Jordan</option><option value='KZ' >Kazakhstan</option><option value='KE' >Kenya</option><option value='KI' >Kiribati</option><option value='KP' >Korea, Democratic People's Republic of</option><option value='KR' >Korea, Republic of</option><option value='KW' >Kuwait</option><option value='KG' >Kyrgyzstan</option><option value='LA' >Lao People's Democratic Republic</option><option value='LV' >Latvia</option><option value='LB' >Lebanon</option><option value='LS' >Lesotho</option><option value='LR' >Liberia</option><option value='LY' >Libya</option><option value='LI' >Liechtenstein</option><option value='LT' >Lithuania</option><option value='LU' >Luxembourg</option><option value='MO' >Macao</option><option value='MG' >Madagascar</option><option value='MW' >Malawi</option><option value='MY' >Malaysia</option><option value='MV' >Maldives</option><option value='ML' >Mali</option><option value='MT' >Malta</option><option value='MH' >Marshall Islands</option><option value='MQ' >Martinique</option><option value='MR' >Mauritania</option><option value='MU' >Mauritius</option><option value='YT' >Mayotte</option><option value='MX' >Mexico</option><option value='FM' >Micronesia</option><option value='MD' >Moldova</option><option value='MC' >Monaco</option><option value='MN' >Mongolia</option><option value='ME' >Montenegro</option><option value='MS' >Montserrat</option><option value='MA' >Morocco</option><option value='MZ' >Mozambique</option><option value='MM' >Myanmar</option><option value='NA' >Namibia</option><option value='NR' >Nauru</option><option value='NP' >Nepal</option><option value='NL' >Netherlands</option><option value='NC' >New Caledonia</option><option value='NZ' >New Zealand</option><option value='NI' >Nicaragua</option><option value='NE' >Niger</option><option value='NG' >Nigeria</option><option value='NU' >Niue</option><option value='NF' >Norfolk Island</option><option value='MK' >North Macedonia</option><option value='MP' >Northern Mariana Islands</option><option value='NO' >Norway</option><option value='OM' >Oman</option><option value='PK' >Pakistan</option><option value='PW' >Palau</option><option value='PS' >Palestine, State of</option><option value='PA' >Panama</option><option value='PG' >Papua New Guinea</option><option value='PY' >Paraguay</option><option value='PE' >Peru</option><option value='PH' >Philippines</option><option value='PN' >Pitcairn</option><option value='PL' >Poland</option><option value='PT' >Portugal</option><option value='PR' >Puerto Rico</option><option value='QA' >Qatar</option><option value='RE' >Réunion</option><option value='RO' >Romania</option><option value='RU' >Russian Federation</option><option value='RW' >Rwanda</option><option value='BL' >Saint Barthélemy</option><option value='SH' >Saint Helena, Ascension and Tristan da Cunha</option><option value='KN' >Saint Kitts and Nevis</option><option value='LC' >Saint Lucia</option><option value='MF' >Saint Martin</option><option value='PM' >Saint Pierre and Miquelon</option><option value='VC' >Saint Vincent and the Grenadines</option><option value='WS' >Samoa</option><option value='SM' >San Marino</option><option value='ST' >Sao Tome and Principe</option><option value='SA' >Saudi Arabia</option><option value='SN' >Senegal</option><option value='RS' >Serbia</option><option value='SC' >Seychelles</option><option value='SL' >Sierra Leone</option><option value='SG' >Singapore</option><option value='SX' >Sint Maarten</option><option value='SK' >Slovakia</option><option value='SI' >Slovenia</option><option value='SB' >Solomon Islands</option><option value='SO' >Somalia</option><option value='ZA' >South Africa</option><option value='GS' >South Georgia and the South Sandwich Islands</option><option value='SS' >South Sudan</option><option value='ES' >Spain</option><option value='LK' >Sri Lanka</option><option value='SD' >Sudan</option><option value='SR' >Suriname</option><option value='SJ' >Svalbard and Jan Mayen</option><option value='SE' >Sweden</option><option value='CH' >Switzerland</option><option value='SY' >Syria Arab Republic</option><option value='TW' >Taiwan</option><option value='TJ' >Tajikistan</option><option value='TZ' >Tanzania, the United Republic of</option><option value='TH' >Thailand</option><option value='TL' >Timor-Leste</option><option value='TG' >Togo</option><option value='TK' >Tokelau</option><option value='TO' >Tonga</option><option value='TT' >Trinidad and Tobago</option><option value='TN' >Tunisia</option><option value='TR' >Türkiye</option><option value='TM' >Turkmenistan</option><option value='TC' >Turks and Caicos Islands</option><option value='TV' >Tuvalu</option><option value='UG' >Uganda</option><option value='UA' >Ukraine</option><option value='AE' >United Arab Emirates</option><option value='GB' >United Kingdom</option><option value='US' >United States</option><option value='UY' >Uruguay</option><option value='UM' >US Minor Outlying Islands</option><option value='UZ' >Uzbekistan</option><option value='VU' >Vanuatu</option><option value='VE' >Venezuela</option><option value='VN' >Viet Nam</option><option value='VG' >Virgin Islands, British</option><option value='VI' >Virgin Islands, U.S.</option><option value='WF' >Wallis and Futuna</option><option value='EH' >Western Sahara</option><option value='YE' >Yemen</option><option value='ZM' >Zambia</option><option value='ZW' >Zimbabwe</option></select> 2237 <label for='input_67_5_6' id='input_67_5_6_label' class='gform-field-label gform-field-label--type-sub '>Country</label> 2238 </span> 2239 <div class='gf_clear gf_clear_complex'></div> 2240 </div></fieldset><div id="field_67_8" class="gfield gfield--type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_67_8'><span class='gform-field-label__text'>CAPTCHA</span></label><div id='input_67_8' class='ginput_container ginput_recaptcha' data-sitekey='6Lcc-ZQcAAAAAKe9HD-lLY2dXZYQ9OAf1sZUi9Lj' data-theme='light' data-tabindex='0' data-badge=''></div></div></div></div> 2241 <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_67' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Submit</button> 2242 <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_67' value='postback' /> 2243 <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_67' id='gform_theme_67' value='gravity-theme' /> 2244 <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_67' id='gform_style_settings_67' value='[]' /> 2245 <input type='hidden' class='gform_hidden' name='is_submit_67' value='1' /> 2246 <input type='hidden' class='gform_hidden' name='gform_submit' value='67' /> 2247 2248 <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='1mgc2SjXDx1rwjJQnQGeuXiDla0RDs6WahcFPFvWUOjRZrRzF/ze4YvfSVrf/4mVMOv6GNXcWxm8TlV/Agwt93VebNap69och36KdtLuunvSjnM=' /> 2249 <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> 2250 <input type='hidden' class='gform_hidden' name='state_67' value='WyJ7XCJnZm9ybV9zdWJtaXNzaW9uX21ldGhvZFwiOltcImM0OTUyOGY5OTljN2MzOGI0MzMyZjhhMTkxOGJjMTU4XCIsXCIzYTdiOTdjZGUwNTM1YTBhZTM1NmY2ZjIwYzRiN2Q5M1wiXSxcImdmb3JtX3RoZW1lXCI6XCI5N2I4ZGUyNzA0YzAxMzJkMmMxOGEzNWIxN2M5YjA0ZVwiLFwiZ2Zvcm1fc3R5bGVfc2V0dGluZ3NcIjpcIjk4ZDhmODc0MDg4ZWZj
2250ZTc0YzI4MGVlMTljZGNmNjBjXCIsXCJmb3JtX2lkXCI6XCJjNmVlNTM4NGJmNGQ5OWU5MTUyNmIyY2Q1ODQyZDQxMlwiLFwidXJsXCI6XCIwNGQ4ZDVlNjdhZmQyYTgyYjVjNzg4ZGViMmMyMGZkYlwiLFwic3RhdGVfdGltZXN0YW1wXCI6XCJkMGZjMGQyZDhmNDY3ODYxMjRhZDFhYTQyMWY2NzU2Y1wifSIsImI3OTU5MjAwY2FjMzVlYTFkMTk4ODliYjI3MTFiZWU2IiwxNzkwODU2ODM1XQ==' /> 2251 <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_67' id='gform_target_page_number_67' value='0' /> 2252 <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_67' id='gform_source_page_number_67' value='1' /> 2253 <input type='hidden' name='gform_field_values' value='' /> 2254 2255 </div> 2256 </form> 2257 </div> 2258 </div> 2259 2260 2261 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2262 Ã </button> 2263 2264 </div> 2265 2266</div> 2267<div 2268 id="pum-20254" 2269 role="dialog" 2270 aria-modal="false" 2271 class="pum pum-overlay pum-theme-20006 pum-theme-enterprise-blue popmake-overlay click_open" 2272 data-popmake="{"id":20254,"slug":"hrdq-book-giveaway","theme_id":20006,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/?post_type=popup&p=20254\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2273 2274 <div id="popmake-20254" class="pum-container popmake theme-20006 pum-responsive pum-responsive-medium responsive size-medium"> 2275 2276 2277 2278 2279 <div class="pum-content popmake-content" tabindex="0"> 2280 2281 <div class='gf_browser_chrome gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_66' > 2282 <div class='gform_heading'> 2283 <h2 class="gform_title">HRDQ Book Giveaway</h2> 2284 <p class='gform_description'></p> 2285 </div><form method='post' enctype='multipart/form-data' id='gform_66' action='/shop/' data-formid='66' novalidate> 2286 <div class='gform-body gform_body'><div id='gform_fields_66' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id="field_66_2" class="gfield gfield--type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_66_2'> 2287
2288 <span id='input_66_2_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' > 2289 <input type='text' name='input_2.3' id='input_66_2_3' value='' aria-required='true' /> 2290 <label for='input_66_2_3' class='gform-field-label gform-field-label--type-sub '>First</label> 2291 </span> 2292 2293 <span id='input_66_2_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' > 2294 <input type='text' name='input_2.6' id='input_66_2_6' value='' aria-required='true' /> 2295 <label for='input_66_2_6' class='gform-field-label gform-field-label--type-sub '>Last</label> 2296 </span> 2297 2298 </div></fieldset><div id="field_66_3" class="gfield gfield--type-phone gfield--phone-format-standard gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_66_3'><span class='gform-field-label__text'>Phone</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_66_3' type='tel' value='' class='large' placeholder='(999) 999-9999' aria-required="true" aria-invalid="false" data-mask="(999) 999-9999" /></div></div><div id="field_66_4" class="gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_66_4'><span class='gform-field-label__text'>Email</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_email'> 2299 <input name='input_4' id='input_66_4' type='email' value='' class='large' aria-required="true" aria-invalid="false" /> 2300 </div></div><div id="field_66_6" class="gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_66_6'><span class='gform-field-label__text'>Organization</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_66_6' type='text' value='' class='large' aria-required="true" aria-invalid="false" /></div></div><div id="field_66_7" class="gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_66_7'><span class='gform-field-label__text'>Job Title</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_66_7' type='text' value='' class='large' aria-required="true" aria-invalid="false" /></div></div><fieldset id="field_66_5" class="gfield gfield--type-address gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Address</span><span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></legend> 2301 <div class='ginput_complex ginput_container has_street has_street2 has_city has_state has_zip has_country ginput_container_address gform-grid-row' id='input_66_5' >
2302 <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_66_5_1_container' > 2303 <input type='text' name='input_5.1' id='input_66_5_1' value='' aria-required='true' /> 2304 <label for='input_66_5_1' id='input_66_5_1_label' class='gform-field-label gform-field-label--type-sub '>Street Address</label> 2305 </span><span class='ginput_full address_line_2 ginput_address_line_2 gform-grid-col' id='input_66_5_2_container' > 2306 <input type='text' name='input_5.2' id='input_66_5_2' value='' aria-required='false' /> 2307 <label for='input_66_5_2' id='input_66_5_2_label' class='gform-field-label gform-field-label--type-sub '>Address Line 2</label> 2308 </span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_66_5_3_container' > 2309 <input type='text' name='input_5.3' id='input_66_5_3' value='' aria-required='true' /> 2310 <label for='input_66_5_3' id='input_66_5_3_label' class='gform-field-label gform-field-label--type-sub '>City</label> 2311 </span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_66_5_4_container' > 2312 <input type='text' name='input_5.4' id='input_66_5_4' value='' aria-required='true' /> 2313 <label for='input_66_5_4' id='input_66_5_4_label' class='gform-field-label gform-field-label--type-sub '>State / Province / Region</label> 2314 </span><span class='ginput_left address_zip ginput_address_zip gform-grid-col' id='input_66_5_5_container' > 2315 <input type='text' name='input_5.5' id='input_66_5_5' value='' aria-required='true' /> 2316 <label for='input_66_5_5' id='input_66_5_5_label' class='gform-field-label gform-field-label--type-sub '>ZIP / Postal Code</label> 2317 </span><span class='ginput_right address_country ginput_address_country gform-grid-col' id='input_66_5_6_container' > 2318 <select name='input_5.6' id='input_66_5_6' aria-required='true' ><option value='' ></option><option value='AF' >Afghanistan</option><option value='AX' >Ã land Islands</option><option value='AL' >Albania</option><option value='DZ' >Algeria</option><option value='AS' >American Samoa</option><option value='AD' >Andorra</option><option value='AO' >Angola</option><option value='AI' >Anguilla</option><option value='AQ' >Antarctica</option><option value='AG' >Antigua and Barbuda</option><option value='AR' >Argentina</option><option value='AM' >Armenia</option><option value='AW' >Aruba</option><option value='AU' >Australia</option><option value='AT' >Austria</option><option value='AZ' >Azerbaijan</option><option value='BS' >Bahamas</option><option value='BH' >Bahrain</option><option value='BD' >Bangladesh</option><option value='BB' >Barbados</option><option value='BY' >Belarus</option><option value='BE' >Belgium</option><option value='BZ' >Belize</option><option value='BJ' >Benin</option><option value='BM' >Bermuda</option><option value='BT' >Bhutan</option><option value='BO' >Bolivia</option><option value='BQ' >Bonaire, Sint Eustatius and Saba</option><option value='BA' >Bosnia and Herzegovina</option><option value='BW' >Botswana</option><option value='BV' >Bouvet Island</option><option value='BR' >Brazil</option><option value='IO' >British Indian Ocean Territory</option><option value='BN' >Brunei Darussalam</option><option value='BG' >Bulgaria</option><option value='BF' >Burkina Faso</option><option value='BI' >Burundi</option><option value='CV' >Cabo Verde</option><option value='KH' >Cambodia</option><option value='CM' >Cameroon</option><option value='CA' >Canada</option><option value='KY' >Cayman Islands</option><option value='CF' >Central African Republic</option><option value='TD' >Chad</option><option value='CL' >Chile</option><option value='CN' >China</option><option value='CX' >Christmas Island</option><option value='CC' >Cocos Islands</option><option value='CO' >Colombia</option><option value='KM' >Comoros</option><option value='CG' >Congo</option><option value='CD' >
2318Congo, Democratic Republic of the</option><option value='CK' >Cook Islands</option><option value='CR' >Costa Rica</option><option value='CI' >Côte d'Ivoire</option><option value='HR' >Croatia</option><option value='CU' >Cuba</option><option value='CW' >Curaçao</option><option value='CY' >Cyprus</option><option value='CZ' >Czechia</option><option value='DK' >Denmark</option><option value='DJ' >Djibouti</option><option value='DM' >Dominica</option><option value='DO' >Dominican Republic</option><option value='EC' >Ecuador</option><option value='EG' >Egypt</option><option value='SV' >El Salvador</option><option value='GQ' >Equatorial Guinea</option><option value='ER' >Eritrea</option><option value='EE' >Estonia</option><option value='SZ' >Eswatini</option><option value='ET' >Ethiopia</option><option value='FK' >Falkland Islands</option><option value='FO' >Faroe Islands</option><option value='FJ' >Fiji</option><option value='FI' >Finland</option><option value='FR' >France</option><option value='GF' >French Guiana</option><option value='PF' >French Polynesia</option><option value='TF' >French Southern Territories</option><option value='GA' >Gabon</option><option value='GM' >Gambia</option><option value='GE' >Georgia</option><option value='DE' >Germany</option><option value='GH' >Ghana</option><option value='GI' >Gibraltar</option><option value='GR' >Greece</option><option value='GL' >Greenland</option><option value='GD' >Grenada</option><option value='GP' >Guadeloupe</option><option value='GU' >Guam</option><option value='GT' >Guatemala</option><option value='GG' >Guernsey</option><option value='GN' >Guinea</option><option value='GW' >Guinea-Bissau</option><option value='GY' >Guyana</option><option value='HT' >Haiti</option><option value='HM' >Heard Island and McDonald Islands</option><option value='VA' >Holy See</option><option value='HN' >Honduras</option><option value='HK' >Hong Kong</option><option value='HU' >Hungary</option><option value='IS' >Iceland</option><option value='IN' >India</option><option value='ID' >Indonesia</option><option value='IR' >Iran</option><option value='IQ' >Iraq</option><option value='IE' >Ireland</option><option value='IM' >Isle of Man</option><option value='IL' >Israel</option><option value='IT' >Italy</option><option value='JM' >Jamaica</option><option value='JP' >Japan</option><option value='JE' >Jersey</option><option value='JO' >Jordan</option><option value='KZ' >Kazakhstan</option><option value='KE' >Kenya</option><option value='KI' >Kiribati</option><option value='KP' >Korea, Democratic People's Republic of</option><option value='KR' >Korea, Republic of</option><option value='KW' >Kuwait</option><option value='KG' >Kyrgyzstan</option><option value='LA' >Lao People's Democratic Republic</option><option value='LV' >Latvia</option><option value='LB' >Lebanon</option><option value='LS' >Lesotho</option><option value='LR' >Liberia</option><option value='LY' >Libya</option><option value='LI' >Liechtenstein</option><option value='LT' >Lithuania</option><option value='LU' >Luxembourg</option><option value='MO' >Macao</option><option value='MG' >Madagascar</option><option value='MW' >Malawi</option><option value='MY' >Malaysia</option><option value='MV' >Maldives</option><option value='ML' >Mali</option><option value='MT' >Malta</option><option value='MH' >Marshall Islands</option><option value='MQ' >Martinique</option><option value='MR' >Mauritania</option><option value='MU' >Mauritius</option><option value='YT' >Mayotte</option><option value='MX' >Mexico</option><option value='FM' >Micronesia</option><option value='MD' >Moldova</option><option value='MC' >Monaco</option><option value='MN' >Mongolia</option><option value='ME' >Montenegro</option><option value='MS' >Montserrat</option><option value='MA' >Morocco</option><option value='MZ' >Mozambique</option><option value='MM' >Myanmar</option><option value='NA' >Namibia</option><option value='NR' >Nauru</option><option value='NP' >Nepal</option><option value='NL' >Netherlands</option><option value='NC' >New Caledonia</option><option value='NZ' >New Zealand</option><option value='NI' >Nicaragua</option><option value='NE' >Niger</option><option value='NG' >Nigeria</option><option value='NU' >Niue</option><option value='NF' >Norfolk Island</option><option value='MK' >North Macedonia</option><option value='MP' >Northern Mariana Islands</option><option value='NO' >Norway</option><option value='OM' >Oman</option><option value='PK' >Pakistan</option><option value='PW' >Palau</option><option value='PS' >Palestine, State of</option><option value='PA' >Panama</option><option value='PG' >Papua New Guinea</option><option value='PY' >Paraguay</option><option value='PE' >Peru</option><option value='PH' >Philippines</option><option value='PN' >Pitcairn</option><option value='PL' >Poland</option><option value='PT' >Portugal</option><option value='PR' >Puerto Rico</option><option value='QA' >Qatar</option><option value='RE' >Réunion</option><option value='RO' >Romania</option><option value='RU' >Russian Federation</option><option value='RW' >Rwanda</option><option value='BL' >Saint Barthélemy</option><option value='SH' >Saint Helena, Ascension and Tristan da Cunha</option><option value='KN' >Saint Kitts and Nevis</option><option value='LC' >Saint Lucia</option><option value='MF' >Saint Martin</option><option value='PM' >Saint Pierre and Miquelon</option><option value='VC' >Saint Vincent and the Grenadines</option><option value='WS' >Samoa</option><option value='SM' >San Marino</option><option value='ST' >Sao Tome and Principe</option><option value='SA' >Saudi Arabia</option><option value='SN' >Senegal</option><option value='RS' >Serbia</option><option value='SC' >Seychelles</option><option value='SL' >Sierra Leone</option><option value='SG' >Singapore</option><option value='SX' >Sint Maarten</option><option value='SK' >Slovakia</option><option value='SI' >Slovenia</option><option value='SB' >Solomon Islands</option><option value='SO' >Somalia</option><option value='ZA' >South Africa</option><option value='GS' >South Georgia and the South Sandwich Islands</option><option value='SS' >South Sudan</option><option value='ES' >Spain</option><option value='LK' >Sri Lanka</option><option value='SD' >Sudan</option><option value='SR' >Suriname</option><option value='SJ' >Svalbard and Jan Mayen</option><option value='SE' >Sweden</option><option value='CH' >Switzerland</option><option value='SY' >Syria Arab Republic</option><option value='TW' >Taiwan</option><option value='TJ' >Tajikistan</option><option value='TZ' >Tanzania, the United Republic of</option><option value='TH' >Thailand</option><option value='TL' >Timor-Leste</option><option value='TG' >Togo</option><option value='TK' >Tokelau</option><option value='TO' >Tonga</option><option value='TT' >Trinidad and Tobago</option><option value='TN' >Tunisia</option><option value='TR' >Türkiye</option><option value='TM' >Turkmenistan</option><option value='TC' >Turks and Caicos Islands</option><option value='TV' >Tuvalu</option><option value='UG' >Uganda</option><option value='UA' >Ukraine</option><option value='AE' >United Arab Emirates</option><option value='GB' >United Kingdom</option><option value='US' >United States</option><option value='UY' >Uruguay</option><option value='UM' >US Minor Outlying Islands</option><option value='UZ' >Uzbekistan</option><option value='VU' >Vanuatu</option><option value='VE' >Venezuela</option><option value='VN' >Viet Nam</option><option value='VG' >Virgin Islands, British</option><option value='VI' >Virgin Islands, U.S.</option><option value='WF' >Wallis and Futuna</option><option value='EH' >Western Sahara</option><option value='YE' >Yemen</option><option value='ZM' >Zambia</option><option value='ZW' >Zimbabwe</option></select> 2319 <label for='input_66_5_6' id='input_66_5_6_label' class='gform-field-label gform-field-label--type-sub '>Country</label> 2320 </span> 2321 <div class='gf_clear gf_clear_complex'></div> 2322 </div></fieldset><div id="field_66_8" class="gfield gfield--type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_66_8'><span class='gform-field-label__text'>CAPTCHA</span></label><div id='input_66_8' class='ginput_container ginput_recaptcha' data-sitekey='6Lcc-ZQcAAAAAKe9HD-lLY2dXZYQ9OAf1sZUi9Lj' data-theme='light' data-tabindex='0' data-badge=''></div></div></div></div> 2323 <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_66' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Submit</button> 2324 <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_66' value='postback' /> 2325 <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_66' id='gform_theme_66' value='gravity-theme' /> 2326 <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_66' id='gform_style_settings_66' value='[]' /> 2327 <input type='hidden' class='gform_hidden' name='is_submit_66' value='1' /> 2328 <input type='hidden' class='gform_hidden' name='gform_submit' value='66' /> 2329 2330 <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='tpd6WVTTbPcg++yzwoNFfYGoYGd8tLjl2LpJlQTfxmRospSFhAsfwINIuZp4tWVvYRsEEeCe/IP2vTya6cgzalaqwlkbvmpQYGLk8gRSyBd5268=' /> 2331 <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> 2332 <input type='hidden' class='gform_hidden' name='state_66' value='WyJ7XCJnZm9ybV9zdWJtaXNzaW9uX21ldGhvZFwiOltcImM0OTUyOGY5OTljN2MzOGI0MzMyZjhhMTkxOGJjMTU4XCIsXCIzYTdiOTdjZGUwNTM1YTBhZTM1NmY2ZjIwYzRiN2Q5M1wiXSxcImdmb3JtX3RoZW1lXCI6XCI5N2I4ZGUyNzA0YzAxMzJkMmMxOGEzNWIxN2M5YjA0ZVwiLFwiZ2Zvcm1fc3R5bGVfc2V0dGluZ3NcIjpcIjk4ZDhmODc0MDg4ZWZj
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Phillips, Ph.D.</strong>, is co-founder and CEO of ROI Institute. She is a driving force in the global adoption of the ROI Methodology and measurement and evaluation to influence organizational change. Her work as an educator, researcher, consultant, and coach supports leaders as they build the capacity to create and deliver value from investments in all types of endeavors. Her work spans private, public, nonprofit, and nongovernmental organizations.</p> 2377<p>Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR) and the UN System Staff College faculty in Turin, Italy. Additionally, she is chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Principal Research Fellow for The Conference Board; board member of the International Federation for Training and Development Organizations (IFTDO); and board chair for the Center for Talent Reporting (CTR). In 2015, she was honored by the Association for Talent Development as a Certified Professional in Talent Development (CPTD) Fellow for her contribution to the professionalism of the talent development field.</p> 2378<p>Patti contributes to various journals and is the author of books on measurement, evaluation, and ROI. CNBC, Euronews, and other news outlets feature her work.</p> 2379<p>Patti can be reached at <a href="mailto:[email protected]">[email protected]</a></p> 2380</div> 2381</div></div></div></div></div> </div> 2382 2383 2384 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2385 Ã </button> 2386 2387 </div> 2388 2389</div> 2390<div 2391 id="pum-20220" 2392 role="dialog" 2393 aria-modal="false" 2394 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 2395 data-popmake="{"id":20220,"slug":"
2395kylie-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/kylie\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 2396 2397 <div id="popmake-20220" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 2398 2399 2400 2401 2402 <div class="pum-content popmake-content" tabindex="0"> 2403 <div id="pl-20220" class="panel-layout" ><div id="pg-20220-0" class="panel-grid panel-no-style" ><div id="pgc-20220-0-0" class="panel-grid-cell" ><div id="panel-20220-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 2404 2405 class="so-widget-sow-editor so-widget-sow-editor-base" 2406 2407 > 2408<div class="siteorigin-widget-tinymce textwidget"> 2409 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2023/01/Kylie-Headshot-Website.png" alt="" width="1242" height="1600" class="alignleft wp-image-756" srcset="https://roiinstitute.net/wp-content/uploads/2023/01/Kylie-Headshot-Website.png 629w, https://roiinstitute.net/wp-content/uploads/2023/01/Kylie-Headshot-Website-300x386.png 300w, https://roiinstitute.net/wp-content/uploads/2023/01/Kylie-Headshot-Website-400x515.png 400w, https://roiinstitute.net/wp-content/uploads/2023/01/Kylie-Headshot-Website-233x300.png 233w" sizes="auto, (max-width: 1242px) 100vw, 1242px" /></p> 2410</div> 2411</div></div></div><div id="pgc-20220-0-1" class="panel-grid-cell" ><div id="panel-20220-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 2412 2413 class="so-widget-sow-editor so-widget-sow-editor-base" 2414 2415 > 2416<div class="siteorigin-widget-tinymce textwidget"> 2417 <p><strong>Kylie McLeod</strong> manages research, assessment, and communication at ROI Institute. She develops data collection instruments, collects, and analyzes data, writes final evaluation reports, manages research projects, coordinates the communication process, and directs the ROI Institute Awards Program. She also edits ROI Institute books and articles, develops promotional and marketing materials, and assists with the proposal creation process. She served as editor, production manager, and coordinator of the book,<em> Value for Money: How to Show the Value for Money for All Types of Projects and Programs In Governments, Nongovernmental Organizations, Nonprofits, and Businesses</em> (Wiley, 2020).</p> 2418<p>Kylie graduated with a Bachelor's in Communication and Information Sciences from The University of Alabama in 2015 and a Master of Arts in Journalism from the same institution in 2017. Kylie holds CoreXM and CoreXM Expert certifications from Qualtrics and earned the Certified ROI Practitioner credential in November 2019.</p> 2419<p>In her free time, Kylie cheers on the Alabama Crimson Tide, enjoys the (mostly) sunny weather in Northwest Florida, and dotes on her dog, Penny.<a href="https://roiinstitute.net/kylie/" rel="attachment wp-att-20221"></a><a href="https://roiinstitute.net/meet-the-team-3/andy/" rel="attachment wp-att-20174"></a></p> 2420<p>Kylie can be reached at <a href="mailto:[email protected]">[email protected]</a>.</p> 2421</div> 2422</div></div></div></div></div> </div> 2423 2424 2425 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2426 à </button> 2427 2428 </div> 2429 2430</div> 2431<div 2432 id="pum-20177" 2433 role="dialog" 2434 aria-modal="false" 2435 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 2436 data-popmake="{"id":20177,"slug":"andy-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/andy\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 2437 2438 <div id="popmake-20177" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 2439 2440 2441 2442 2443 <div class="pum-content popmake-content" tabindex="0"> 2444 <div id="pl-20177" class="panel-layout" ><div id="pg-20177-0" class="panel-grid panel-no-style" ><div id="pgc-20177-0-0" class="panel-grid-cell" ><div id="panel-20177-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 2445 2446 class="so-widget-sow-editor so-widget-sow-editor-base" 2447 2448 > 2449<div class="siteorigin-widget-tinymce textwidget"> 2450 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/10/Andy.png" alt="Andy" width="628" height="810" class="alignleft wp-image-20174 size-full" srcset="https://roiinstitute.net/wp-content/uploads/2021/10/Andy.png 628w, https://roiinstitute.net/wp-content/uploads/2021/10/Andy-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2021/10/Andy-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2021/10/Andy-233x300.png 233w" sizes="auto, (max-width: 628px) 100vw, 628px" /></p> 2451</div> 2452</div></div></div><div id="pgc-20177-0-1" class="panel-grid-cell" ><div id="panel-20177-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 2453 2454 class="so-widget-sow-editor so-widget-sow-editor-base" 2455 2456 > 2457<div class="siteorigin-widget-tinymce textwidget"> 2458 <p><strong>Andy Vance</strong> is Director of Client Relationships and IT Manager for ROI Institute. In his role as Director of Client Relationships, Andy generates sales, implements marketing strategies, and maintains connections with clients and participants. In his IT Manager role, Andy maintains ROI Instituteâs technology infrastru
2458cture, produces virtual events, designing and updating webpages, and ensures online security.</p> 2459<p>Andy is a graduate of Phoenix Online University and has a Practical Project Manager certification. Andy also is a Glenwood Junior Board member a non profit dedicated to the support of adults and children with autism.</p> 2460<p>In his spare time, he enjoys hiking, camping, swimming, and building models.</p> 2461<p>Andy can be reached at <a href="mailto:[email protected]">[email protected].</a></p> 2462</div> 2463</div></div></div></div></div> </div> 2464 2465 2466 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2467 Ã </button> 2468 2469 </div> 2470 2471</div> 2472<div 2473 id="pum-20149" 2474 role="dialog" 2475 aria-modal="false" 2476 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 2477 data-popmake="{"id":20149,"slug":"jack-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/jack\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 2478 2479 <div id="popmake-20149" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 2480 2481 2482 2483 2484 <div class="pum-content popmake-content" tabindex="0"> 2485 <div id="pl-20149" class="panel-layout" ><div id="pg-20149-0" class="panel-grid panel-no-style" ><div id="pgc-20149-0-0" class="panel-grid-cell" ><div id="panel-20149-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 2486 2487 class="so-widget-sow-editor so-widget-sow-editor-base" 2488 2489 > 2490<div class="siteorigin-widget-tinymce textwidget"> 2491 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2023/01/Jack-Headshot-Website.png" alt="" width="1085" height="1400" class="alignleft wp-image-726" srcset="https://roiinstitute.net/wp-content/uploads/2023/01/Jack-Headshot-Website.png 628w, https://roiinstitute.net/wp-content/uploads/2023/01/Jack-Headshot-Website-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2023/01/Jack-Headshot-Website-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2023/01/Jack-Headshot-Website-233x300.png 233w" sizes="auto, (max-width: 1085px) 100vw, 1085px" /></p> 2492</div> 2493</div></div></div><div id="pgc-20149-0-1" class="panel-grid-cell" ><div id="panel-20149-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 2494 2495 class="so-widget-sow-editor so-widget-sow-editor-base" 2496 2497 > 2498<div class="siteorigin-widget-tinymce textwidget"> 2499 <p><strong>Jack J. Phillips, Ph.D.</strong>, chairman of ROI Institute, is a world-renowned expert on accountability, measurement, and evaluation. Jack provides consulting services for Fortune 500 companies and major global organizations, and regularly consults with clients in manufacturing, service, and government organizations in 70 countries. The author or editor of more than 100 books, he conducts workshops and presents at conferences throughout the world and has received several awards and honors for his work.</p> 2500<p>Jack has enjoyed almost 30 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. He has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, and as president of a regi
2500onal bank. Also, he served as management professor at a major state university.</p> 2501<p>Jack has undergraduate degrees in electrical engineering, physics, and mathematics; a masterâs degree in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama. He has served on the boards of several private businesses, nonprofits, and associations, including the American Society for Training and Development, the National Management Association, and the International Society for Performance Improvement, where he served as president (2012-2013).</p> 2502<p>Jack can be reached at <a href="mailto:[email protected]">[email protected].</a></p> 2503</div> 2504</div></div></div></div></div> </div> 2505 2506 2507 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2508 à </button> 2509 2510 </div> 2511 2512</div> 2513<div 2514 id="pum-20142" 2515 role="dialog" 2516 aria-modal="false" 2517 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-overlay-disabled click_open" 2518 data-popmake="{"id":20142,"slug":"hope-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/hope\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":"1","scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}"> 2519 2520 <div id="popmake-20142" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 2521 2522 2523 2524 2525 <div class="pum-content popmake-content" tabindex="0"> 2526 <div id="pl-20142" class="panel-layout" ><div id="pg-20142-0" class="panel-grid panel-no-style" ><div id="pgc-20142-0-0" class="panel-grid-cell" ><div id="panel-20142-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 2527 2528 class="so-widget-sow-editor so-widget-sow-editor-base" 2529 2530 > 2531<div class="siteorigin-widget-tinymce textwidget"> 2532 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2022/12/Hope.png" alt="" width="671" height="866" class="alignleft wp-image-230" srcset="https://roiinstitute.net/wp-content/uploads/2022/12/Hope.png 628w, https://roiinstitute.net/wp-content/uploads/2022/12/Hope-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2022/12/Hope-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2022/12/Hope-233x300.png 233w" sizes="auto, (max-width: 671px) 100vw, 671px" /></p> 2533</div> 2534</div></div></div><div id="pgc-20142-0-1" class="panel-grid-cell" ><div id="panel-20142-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 2535 2536 class="so-widget-sow-editor so-widget-sow-editor-base" 2537 2538 > 2539<div class="siteorigin-widget-tinymce textwidget"> 2540 <p><strong>Hope Nicholas</strong> is the Director of Publications for ROI Institute. In this role she coordinates all publications, including books, articles, and case studies. Hope has significant experience with transcription, editing, proofreading, and project planning. Additionally, she contributes to multiple research and business development projects by facilitating communications and developing a wide variety of documents.</p> 2541<p>Hope is a graduate of the University of Akron and has over 15 years of experience working the field of healthcare administration and documentation. In her spare time, she enjoys painting, golfing, and playing tennis with friends and family.</p> 2542<p>Hope can be reached at <a href="mailto:[email protected]">[email protected].</a></p> 2543</div> 2544</div></div></div></div></div> </div> 2545 2546 2547 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2548 à </button> 2549 2550 </div> 2551 2552</div> 2553<div 2554 id="pum-20129" 2555 role="dialog" 2556 aria-modal="false" 2557 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 2558 data-popmake="{"id":20129,"slug":"caroline-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/caroline\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 2559 2560 <div id="popmake-20129" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 2561 2562 2563 2564 2565 <div class="pum-content popmake-content" tabindex="0"> 2566 <div id="pl-20129" class="panel-layout" ><div id="pg-20129-0" class="panel-grid panel-no-style" ><div id="pgc-20129-0-0" class="panel-grid-cell" ><div id="panel-20129-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 2567 2568 class="so-widget-sow-editor so-widget-sow-editor-base" 2569 2570 > 2571<div class="siteorigin-widget-tinymce textwidget"> 2572 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2022/12/Caroline-2.png" alt="" width="1240" height="1600" class="alignleft wp-image-228" srcset="https://roiinstitute.net/wp-content/uploads/2022/12/Caroline-2.png 628w, https://roiinstitute.net/wp-content/uploads/2022/12/Caroline-2-300x387.png 300w, https://roiinstitute.net/wp-content/uploads/2022/12/Caroline-2-400x516.png 400w, https://roiinstitute.net/wp-content/uploads/2022/12/Caroline-2-233x300.png 233w" sizes="auto, (max-width: 1240px) 100v
2572w, 1240px" /></p> 2573</div> 2574</div></div></div><div id="pgc-20129-0-1" class="panel-grid-cell" ><div id="panel-20129-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 2575 2576 class="so-widget-sow-editor so-widget-sow-editor-base" 2577 2578 > 2579<div class="siteorigin-widget-tinymce textwidget"> 2580 <p><a href="https://roiinstitute.net/meet-the-team-3/melissa-brown-2/" rel="attachment wp-att-19957"></a><strong>Caroline Hubble</strong> is Vice President of Consulting Services with ROI Institute. She manages the implementation of complex program evaluation projects, including conducting research and evaluation studies in various areas such as leadership development, process improvement strategies, and program implementation. In previous roles, she managed evaluation, analytics, reporting, and operations for business line and enterprise-wide HR departments. Her operational, project, and relationship management expertise is noted for significantly contributing to improved business practices.</p> 2581<p>Caroline holds a BA in Psychology from Rollins College and received her Masters of Science in Organizational Development in May 2013. Her publications include: <em>ASTD Handbook of Measuring and Evaluating Training</em>, Chapter 4: Using Surveys and Questionnaires. ASTD 2010; <em>Measuring ROI in Learning & Development: Case Studies from Global Organizations</em>, Chapter 4 (co-authored). ASTD 2012â Offering Money for School Pays Off, (co-authored) <em>Chief Learning Officer Magazine</em>, June 2012.</p> 2582<p>When not focused on evaluation efforts, she enjoys spending time on her small farm in the mountains of North Carolina, raising Savannah and Egyptian Mau cats, following NASCAR, and capturing memories through photography.</p> 2583<p>Caroline can be reached at <a href="mailto:[email protected]">[email protected]</a>.</p> 2584</div> 2585</div></div></div></div></div> </div> 2586 2587 2588 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2589 Ã </button> 2590 2591 </div> 2592 2593</div> 2594<div 2595 id="pum-20120" 2596 role="dialog" 2597 aria-modal="false" 2598 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 2599 data-popmake="{"id":20120,"slug":"ann-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/ann\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 2600 2601 <div id="popmake-20120" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 2602 2603 2604 2605 2606 <div class="pum-content popmake-content" tabindex="0"> 2607 <div id="pl-20120" class="panel-layout" ><div id="pg-20120-0" class="panel-grid panel-no-style" ><div id="pgc-20120-0-0" class="panel-grid-cell" ><div id="panel-20120-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 2608 2609 class="so-widget-sow-editor so-widget-sow-editor-base" 2610 2611 > 2612<div class="siteorigin-widget-tinymce textwidget"> 2613 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-200x300.jpg" alt="Ann" width="1067" height="1600" class="alignleft wp-image-20117" srcset="https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-200x300.jpg 200w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-300x450.jpg 300w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-400x600.jpg 400w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-768x1152.jpg 768w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-683x1024.jpg 683w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-1024x1536.jpg 1024w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-1366x2048.jpg 1366w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled-240x360.jpg 240w, https://roiinstitute.net/wp-content/uploads/2021/10/20210915-Ann-Akins2687-1-scaled.jpg 1707w" sizes="auto, (max-width: 1067px) 100v
2613w, 1067px" /></p> 2614</div> 2615</div></div></div><div id="pgc-20120-0-1" class="panel-grid-cell" ><div id="panel-20120-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 2616 2617 class="so-widget-sow-editor so-widget-sow-editor-base" 2618 2619 > 2620<div class="siteorigin-widget-tinymce textwidget"> 2621 <p><a href="https://roiinstitute.net/meet-the-team-3/melissa-brown-2/" rel="attachment wp-att-19957"></a><strong>Ann Akins</strong> has been associated with ROI Institute for over 23 years. While primarily providing financial support for the company, in 2019, she also became the President of ROI expanding her role into the operational areas of the company. Prior to joining ROI, Ann was a regional controller for Waste Management with over $250 million in annual revenue. She has also led a customer experience center for FIS (a financial services company) with over 1,200 employees. This previous experience has helped Ann provide significant financial and operational insights for ROI operations.</p> 2622<p>Ann has a BS in Accounting from the University of West Alabama and a Masterâs in Business Administration from Mississippi State University. An avid University of Alabama sports fan, she enjoys attending UA football games and spending time with her children.</p> 2623<p>Ann can be reached at <a href="mailto:[email protected]">[email protected].</a></p> 2624</div> 2625</div></div></div></div></div> </div> 2626 2627 2628 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2629 à </button> 2630 2631 </div> 2632 2633</div> 2634<div 2635 id="pum-20071" 2636 role="dialog" 2637 aria-modal="false" 2638 class="pum pum-overlay pum-theme-20005 pum-theme-lightbox popmake-overlay pum-click-to-close click_open" 2639 data-popmake="{"id":20071,"slug":"melissa-meet-the-team","theme_id":20005,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"a[href=\"https:\/\/roiinstitute.net\/meet-the-team-3\/melissa-brown-2\/\"]"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":"1","esc_press":false,"f4_press":false},"click_open":[]}}"> 2640 2641 <div id="popmake-20071" class="pum-container popmake theme-20005 pum-responsive pum-responsive-small responsive size-small"> 2642 2643 2644 2645 2646 <div class="pum-content popmake-content" tabindex="0"> 2647 <div id="pl-20071" class="panel-layout" ><div id="pg-20071-0" class="panel-grid panel-no-style" ><div id="pgc-20071-0-0" class="panel-grid-cell" ><div id="panel-20071-0-0-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="0" ><div 2648 2649 class="so-widget-sow-editor so-widget-sow-editor-base" 2650 2651 > 2652<div class="siteorigin-widget-tinymce textwidget"> 2653 <p><img loading="lazy" decoding="async" src="https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled.jpg" alt="Melissa Brown" width="1242" height="1600" class="alignleft wp-image-19957" srcset="https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled.jpg 1987w, https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled-300x387.jpg 300w, https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled-400x515.jpg 400w, https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled-233x300.jpg 233w, https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled-768x989.jpg 768w, https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled-795x1024.jpg 795w, https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled-1192x1536.jpg 1192w, https://roiinstitute.net/wp-content/uploads/2021/10/Melissa-Brown-1-scaled-1590x2048.jpg 1590w" sizes="auto, (max-width: 1242px) 100vw, 1242px" /></p> 2654</div> 2655</div></div></div><div id="pgc-20071-0-1" class="panel-grid-cell" ><div id="panel-20071-0-1-0" class="so-panel widget widget_sow-editor panel-first-child panel-last-child" data-index="1" ><div 2656 2657 class="so-widget-sow-editor so-widget-sow-editor-base" 2658 2659 > 2660<div class="siteorigin-widget-tinymce textwidget"> 2661 <p><strong>Melissa Brown</strong> is the Director of Partnerships at ROI Institute. She manages ROI Instituteâs network of more than 70 international partners and associates, as they implement the ROI Methodology® globally. Melissa also oversees marketing by coordinating and designing marketing campaigns, the layout and design of course materials, research projects, promotional collateral, and other communication resources. Melissa works alongside clients, partners, and associates to ensure quality results. Melissa is a Certified Digital Marketing Professional and American Marketing Association Professional Certified Marketer in Digital Marketing, and she also holds a Qualtrics Platform Essentials Certification.</p> 2662<p>Melissa earned a bachelorâs degree in Communication and Information Sciences from The University of Alabama and a masterâs degree in Communication from Walden University. She also holds a teaching license in secondary language arts. Melissa and her family enjoy traveling, watching and playing sports, and spending time outdoors.</p> 2663<p>Melissa can be reached at <a href="mailto:[email protected]">[email protected].</a></p> 2664</div> 2665</div></div></div></div></div> </div> 2666 2667 2668 <button type="button" class="pum-close popmake-close" aria-label="Close"> 2669 à </button> 2670 2671 </div> 2672 2673</div>
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2678 <div class="wc-block-components-drawer__screen-overlay wc-block-components-drawer__screen-overlay--with-slide-out wc-block-components-drawer__screen-overlay--is-hidden" 2679 data-wp-interactive="woocommerce/mini-cart" 2680 data-wp-router-region='{ "id": "woocommerce/mini-cart-overlay", "attachTo": "body" }' 2681 data-wp-key="wc-mini-cart-overlay" 2682 data-wp-on--click="actions.overlayCloseDrawer" 2683 data-wp-on--keydown="actions.handleOverlayKeydown" 2684 data-wp-watch="callbacks.focusFirstElement" 2685 data-wp-bind--class="state.drawerOverlayClass" 2686 > 2687 <div aria-hidden="true" aria-modal="false" 2688 data-wp-bind--role="state.drawerRole" 2689 data-wp-bind--aria-modal="state.isOpen" 2690 data-wp-bind--aria-hidden="!state.isOpen" 2691 data-wp-bind--tabindex="state.drawerTabIndex" 2692 class="wc-block-mini-cart__drawer wc-block-components-drawer is-mobile" 2693 > 2694 <div class="wc-block-components-drawer__content"> 2695 <div class="wc-block-mini-cart__template-part"> 2696 <div data-block-name="woocommerce/mini-cart-contents" class="wp-block-woocommerce-mini-cart-contents gtfy-316" data-wp-interactive="woocommerce/mini-cart-contents" data-wp-style--background-color="woocommerce/mini-cart::state.contentsBackgroundColor"> 2697 <div class="wc-block-components-drawer__close-wrapper"> 2698 <button data-wp-on--click="woocommerce/mini-cart::actions.closeDrawer" class="wc-block-components-button wp-element-button wc-block-components-drawer__close contained" aria-label="Close" type="button"> 2699 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"> 2700 <path d="M13 11.8l6.1-6.3-1-1-6.1 6.2-6.1-6.2-1 1 6.1 6.3-6.5 6.7 1 1 6.5-6.6 6.5 6.6 1-1z"></path> 2701 </svg> 2702 </button> 2703 </div> 2704 <div data-block-name="woocommerce/filled-mini-cart-contents-block" class="wp-block-woocommerce-filled-mini-cart-contents-block gtfy-311" data-wp-interactive="woocommerce/mini-cart" data-wp-context="woocommerce/store-notices::{"notices":[]}" data-wp-bind--hidden="state.cartIsEmpty"> 2705 <div 2706 class="wc-block-components-notices" 2707 data-wp-interactive="woocommerce/store-notices" 2708 ><template 2709 data-wp-each--notice="context.notices" 2710 data-wp-each-key="context.notice.id" 2711 > 2712 <div 2713 class="wc-block-components-notice-banner" 2714 data-wp-class--is-error="state.isError" 2715 data-wp-class--is-success="state.isSuccess" 2716 data-wp-class--is-info="state.isInfo" 2717 data-wp-class--is-dismissible="context.notice.dismissible" 2718 data-wp-bind--role="state.role" 2719 data-wp-watch="callbacks.injectIcon" 2720 > 2721 <div class="wc-block-components-notice-banner__content"> 2722 <span data-wp-init="callbacks.renderNoticeContent"></span> 2723 </div> 2724 <button 2725 data-wp-bind--hidden="!context.notice.dismissible" 2726 class="wc-block-components-button wp-element-button wc-block-components-notice-banner__dismiss contained" 2727 aria-label="Dismiss this notice" 2728 data-wp-on--click="actions.removeNotice" 2729 > 2730 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> 2731 <path d="M13 11.8l6.1-6.3-1-1-6.1 6.2-6.1-6.2-1 1 6.1 6.3-6.5 6.7 1 1 6.5-6.6 6.5 6.6 1-1z" /> 2732 </svg> 2733 </button> 2734 </div> 2735 </template> 2736 </div> 2737 <h2 data-block-name="woocommerce/mini-cart-title-block" class="wc-block-mini-cart__title wp-block-woocommerce-mini-cart-title-block gtfy-305"> 2738 <span data-block-name="woocommerce/mini-cart-title-label-block" class="wp-block-woocommerce-mini-cart-title-label-block gtfy-303"> 2739 Your cart </span> 2740 <span data-block-name="woocommerce/mini-cart-title-items-counter-block" class="wp-block-woocommerce-mini-cart-title-items-counter-block gtfy-304" data-wp-text="state.itemsInCartText" data-wp-interactive="woocommerce/mini-cart-title-items-counter-block">(items: 0)</span> 2741 </h2> 2742 <div data-block-name="woocommerce/mini-cart-items-block" class="wc-block-mini-cart__items wp-block-woocommerce-mini-cart-items-block gtfy-307" tabindex="-1"> 2743 <div data-block-name="woocommerce/mini-cart-products-table-block" class="wc-block-mini-cart__products-table wp-block-woocommerce-mini-cart-products-table-block gtfy-306" data-wp-interactive="woocommerce/mini-cart-products-table-block"> 2744 <table class="wc-block-cart-items wc-block-mini-cart-items" tabindex="-1"> 2745 <caption class="screen-reader-text"> 2746 <h2> 2747 Products in cart </h2> 2748 </caption> 2749 <thead> 2750 <tr class="wc-block-cart-items__header"> 2751 <th class="wc-block-cart-items__header-image"> 2752 <span>Product</span> 2753 </th> 2754 <th class="wc-block-cart-items__header-product"> 2755 <span>Details</span> 2756 </th> 2757 <th class="wc-block-cart-items__header-total"> 2758 <span>Total</span> 2759 </th> 2760 </tr> 2761 </thead> 2762 <tbody> 2763 <template 2764 data-wp-each--cart-item="woocommerce::state.cart.items" 2765 data-wp-each-key="state.cartItem.key" 2766 > 2767 <tr 2768 class="wc-block-cart-items__row" 2769 data-wp-bind--hidden="!state.cartItem.key" 2770 data-wp-run="callbacks.filterCartItemClass" 2771 tabindex="-1" 2772 > 2773 <td data-wp-context='{ "isImageHidden": false }' class="wc-block-cart-item__image" aria-hidden="true"> 2774 <img 2775 data-wp-bind--hidden="!state.isProductHiddenFromCatalog" 2776 data-wp-bind--src="state.itemThumbnail" 2777 data-wp-bind--alt="state.cartItemName" 2778 data-wp-bind--srcset="state.itemSrcset" 2779 data-wp-bind--sizes="state.itemSizes" 2780 data-wp-on--error="actions.hideImage" 2781 > 2782 <a data-wp-bind--hidden="state.isProductHiddenFromCatalog" data-wp-bind--href="state.cartItem.permalink" tabindex="-1"> 2783 <img
2784 data-wp-bind--hidden="context.isImageHidden" 2785 data-wp-bind--src="state.itemThumbnail" 2786 data-wp-bind--alt="state.cartItemName" 2787 data-wp-bind--srcset="state.itemSrcset" 2788 data-wp-bind--sizes="state.itemSizes" 2789 data-wp-on--error="actions.hideImage" 2790 > 2791 </a> 2792 </td> 2793 <td class="wc-block-cart-item__product"> 2794 <div class="wc-block-cart-item__wrap"> 2795 <span data-wp-bind--hidden="!state.isProductHiddenFromCatalog" data-wp-text="state.cartItemName" class="wc-block-components-product-name"></span> 2796 <a data-wp-bind--hidden="state.isProductHiddenFromCatalog" data-wp-text="state.cartItemName" data-wp-bind--href="state.cartItem.permalink" class="wc-block-components-product-name"></a> 2797 <div data-wp-bind--hidden="!state.cartItem.show_backorder_badge" class="wc-block-components-product-badge wc-block-components-product-backorder-badge"> 2798 Available on backorder </div> 2799 <div class="wc-block-cart-item__prices"> 2800 <span data-wp-bind--hidden="!state.cartItemHasDiscount" class="price wc-block-components-product-price"> 2801 <span data-wp-text="state.beforeItemPrice"></span> 2802 <span class="screen-reader-text"> 2803 Previous price: </span> 2804 <del data-wp-text="state.priceWithoutDiscount" class="wc-block-components-product-price__regular notranslate" translate="no"></del> 2805 <span class="screen-reader-text"> 2806 Discounted price: </span> 2807 <ins data-wp-text="state.itemPrice" class="wc-block-components-product-price__value is-discounted notranslate" translate="no"></ins> 2808 <span data-wp-text="state.afterItemPrice"></span> 2809 </span> 2810 <span data-wp-bind--hidden="state.cartItemHasDiscount" class="price wc-block-components-product-price"> 2811 <span data-wp-text="state.beforeItemPrice"></span> 2812 <span data-wp-text="state.itemPrice" class="wc-block-formatted-money-amount wc-block-components-formatted-money-amount wc-block-components-product-price__value notranslate" translate="no"> 2813 </span> 2814 <span data-wp-text="state.afterItemPrice"></span> 2815 </span> 2816 </div> 2817 <div class="wc-block-components-product-metadata"> 2818 <div data-wp-watch="callbacks.itemShortDescription" > 2819 <div class="wc-block-components-product-metadata__description"></div> 2820 </div> 2821 <div 2822 data-wp-context='{"dataProperty":"item_data"}' class="wc-block-components-product-details" 2823 data-wp-bind--hidden="state.shouldHideProductDetails" 2824 > 2825 <template 2826 data-wp-each--item-data="state.cartItem.item_data" 2827 data-wp-each-key="state.cartItemDataKey" 2828 > 2829 <span 2830 data-wp-bind--hidden="state.cartItemDataAttrHidden" 2831 data-wp-bind--class="state.cartItemDataAttr.className" 2832 > 2833 <span class="wc-block-components-product-details__name" data-wp-watch="callbacks.itemDataNameInnerHTML"></span> 2834 <span class="wc-block-components-product-details__value" data-wp-watch="callbacks.itemDataValueInnerHTML"></span> 2835 <span aria-hidden="true" data-wp-bind--hidden="state.isLastCartItemDataAttr"> / </span> 2836 </span> 2837 </template> 2838 </div> 2839 <div 2840 data-wp-context='{"dataProperty":"variation"}' class="wc-block-components-product-details" 2841 data-wp-bind--hidden="state.shouldHideProductDetails" 2842 > 2843 <template 2844 data-wp-each--item-data="state.cartItem.variation" 2845 data-wp-each-key="state.cartItemDataKey" 2846 > 2847 <span 2848 data-wp-bind--hidden="state.cartItemDataAttrHidden" 2849 data-wp-bind--class="state.cartItemDataAttr.className" 2850 > 2851 <span class="wc-block-components-product-details__name" data-wp-text="state.cartItemDataAttr.name"></span> 2852 <span class="wc-block-components-product-details__value" data-wp-text="state.cartItemDataAttr.value"></span> 2853 <span aria-hidden="true" data-wp-bind--hidden="state.isLastCartItemDataAttr"> / </span> 2854 </span> 2855 </template> 2856 </div> 2857 </div> 2858 <div class="wc-block-cart-item__quantity"> 2859 <div class="wc-block-components-quantity-selector" data-wp-bind--hidden="state.cartItem.sold_individually"> 2860 <button 2861 data-wp-bind--disabled="state.minimumReached" 2862 data-wp-on--click="actions.decrementQuantity" 2863 data-wp-bind--aria-label="state.reduceQuantityLabel" 2864 data-wp-bind--hidden="!state.cartItem.quantity_limits.editable" 2865 class="wc-block-components-quantity-selector__button wc-block-components-quantity-selector__button--minus" 2866 > 2867 â 2868 </button> 2869 <input 2870 data-wp-on--input="actions.overrideInvalidQuantity" 2871 data-wp-on--change="actions.changeQuantity" 2872 data-wp-bind--aria-label="state.quantityDescriptionLabel" 2873 data-wp-bind--min="state.cartItem.quantity_limits.minimum" 2874 data-wp-bind--max="state.cartItem.quantity_limits.maximum" 2875 data-wp-bind--value="state.cartItem.quantity" 2876 data-wp-bind--readonly="!state.cartItem.quantity_limits.editable" 2877 class="wc-block-components-quantity-selector__input" 2878 type="number" 2879 step="1" 2880 > 2881 <button 2882 data-wp-bind--disabled="state.maximumReached" 2883 data-wp-on--click="actions.incrementQuantity" 2884 data-wp-bind--aria-label="state.increaseQuantityLabel" 2885 data-wp-bind--hidden="!state.cartItem.quantity_limits.editable" 2886 class="wc-block-components-quantity-selector__button wc-block-components-quantity-selector__button--plus" 2887 > 2888 + 2889 </button> 2890 </div> 2891 <button 2892 data-wp-bind--hidden="!state.itemShowRemoveItemLink" 2893 data-wp-on--click="actions.removeItemFromCart" 2894 data-wp-bind--aria-label="state.removeFromCartLabel" 2895 class="wc-block-cart-item__remove-link" 2896 > 2897 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" aria-hidden="true" focusable="false"> 2898 <path fill-rule="evenodd" clip-rule="evenodd" d="M12 5.5A2.25 2.25 0 0 0 9.878 7h4.244A2.251 2.251 0 0 0 12 5.5ZM12 4a3.751 3.751 0 0 0-3.675 3H5v1.5h1.27l.818 8.997a2.75 2.75 0 0 0 2.739 2.501h4.347a2.75 2.75 0 0 0 2.738-2.5L17.73 8.5H19V7h-3.325A3.751 3.751 0 0 0 12 4Zm4.224 4.5H7.776l.806 8.861a1.25 1.25 0 0 0 1.245 1.137h4.347a1.25 1.25 0 0 0 1.245-1.137l.805-8.861Z"/> 2899 </svg> 2900 </button> 2901 </div> 2902 </div> 2903 </td> 2904 <td class="wc-block-cart-item__total"> 2905 <div class="wc-block-cart-item__total-price-and-sale-badge-wrapper"> 2906 <span class="price wc-block-components-product-price"> 2907 <span data-wp-text="state.lineItemTotal" class="wc-block-formatted-money-amount wc-block-components-formatted-money-amount wc-block-components-product-price__value notranslate" translate="no"> 2908 </span> 2909 </span> 2910 <div 2911 data-wp-bind--hidden="!state.cartItemHasDiscount" 2912 class="wc-block-components-product-badge wc-block-components-sale-badge" 2913 > 2914 Save <span data-wp-text="state.lineItemDiscount" class="wc-block-formatted-money-amount wc-block-components-formatted-money-amount"></span> </div> 2915 </div> 2916 </td> 2917 </tr> 2918 </template> 2919 </tbody> 2920 </table> 2921 </div>
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3041<script id="wc-settings-js" src="https://roiinstitute.net/wp-content/plugins/woocommerce/assets/client/blocks/wc-settings.js?ver=5cdaba16c87338181b77"></script>
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3041
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3045<script id="wp-element-js" src="https://roiinstitute.net/wp-includes/js/dist/element.min.js?ver=4a4370b2b349066fd440"></script>
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3046
3047<script id="wp-keycodes-js" src="https://roiinstitute.net/wp-includes/js/dist/keycodes.min.js?ver=d0b4204e4bbeb412df6e"></script>
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3048<script id="wp-priority-queue-js" src="https://roiinstitute.net/wp-includes/js/dist/priority-queue.min.js?ver=6c0aa59b65d55dfd509b"></script>
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3048
3049<script id="wp-undo-manager-js" src="https://roiinstitute.net/wp-includes/js/dist/undo-manager.min.js?ver=4554fce6276d8910a4ae"></script>
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3051
3052<script id="wp-data-js" src="https://roiinstitute.net/wp-includes/js/dist/data.min.js?ver=14a216e0932d72c22976"></script>
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3167<script id="wcpay-frontend-tracks-js-before"> 3168 var wcpayConfig = wcpayConfig || JSON.parse( decodeURIComponent( '%7B%22publishableKey%22%3A%22pk_live_51ETDmyFuiXB5oUVxaIafkGPnwuNcBxr1pXVhvLJ4BrWuiqfG6SldjatOGLQhuqXnDmgqwRA7tDoSFlbY4wFji7KR0079TvtxNs%22%2C%22testMode%22%3Afalse%2C%22accountId%22%3A%22acct_1U85pzFmHJd5lINx%22%2C%22ajaxUrl%22%3A%22https%3A%5C%2F%5C%2Froiinstitute.net%5C%2Fwp-admin%5C%2Fadmin-ajax.php%22%2C%22wcAjaxUrl%22%3A%22%5C%2F%3Fwc-ajax%3D%25%25endpoint%25%25%22%2C%22createSetupIntentNonce%22%3A%2203bae4972c%22%2C%22initWooPayNonce%22%3A%22a6c53dcdae%22%2C%22genericErrorMessage%22%3A%22There%20was%20a%20problem%20processing%20the%20payment.%20Please%20check%20your%20email%20inbox%20and%20refresh%20the%20page%20to%20try%20again.%22%2C%22fraudServices%22%3A%7B%22stripe%22%3A%5B%5D%2C%22sift%22%3A%7B%22beacon_key%22%3A%221d81b5c86a%22%2C%22user_id%22%3A%22%22%2C%22session_id%22%3A%22st_17Ps-3nGB1MXFv%24dXALkRYuqgByCs_t_a9c6949d8ef2313f8e9056c72ab66e%22%7D%7D%2C%22features%22%3A%5B%22products%22%2C%22refunds%22%2C%22tokenization%22%2C%22add_payment_method%22%5D%2C%22forceNetworkSavedCards%22%3Afalse%2C%22locale%22%3A%22en%22%2C%22isPreview%22%3Afalse%2C%22isSavedCardsEnabled%22%3Atrue%2C%22isWooPayEnabled%22%3Afalse%2C%22isWoopayExpressCheckoutEnabled%22%3Atrue%2C%22isWoopayFirstPartyAuthEnabled%22%3Atrue%2C%22isWooPayEmailInputEnabled%22%3Atrue%2C%22isWooPayDirectCheckoutEnabled%22%3Afalse%2C%22isWooPayGlobalThemeSupportEnabled%22%3Afalse%2C%22isShortcodeCheckout%22%3Afalse%2C%22woopayHost%22%3A%22https%3A%5C%2F%5C%2Fpay.woo.com%22%2C%22platformTrackerNonce%22%3A%227292ca4fa1%22%2C%22accountIdForIntentConfirmation%22%3A%22%22%2C%22wcpayVersionNumber%22%3A%2211.1.0%22%2C%22woopaySignatureNonce%22%3A%22cd92353143%22%2C%22woopaySessionNonce%22%3A%22397aa6b063%22%2C%22woopayMerchantId%22%3A87812369%2C%22icon%22%3A%22https%3A%5C%2F%5C%2Froiinstitute.net%5C%2Fwp-content%5C%2Fplugins%5C%2Fwoocommerce-payments%5C%2Fassets%5C%2Fimages%5C%2Fpayment-methods%5C%2Fgeneric-card.svg%22%2C%22woopayMinimumSessionData%22%3A%7B%22blog_id%22%3A87812369%2C%22data%22%3A%7B%22session%22%3A%22qfDC3RyyZQ7T3ALNaRLzpKPj97L9tz%2Bzcy40ukv%2BoQdwlp7X3ZEVK0NNzWM1SLCEAaS21%5C%2Fc9U8JUDSeDYVuHrqoH%2B%2BUXOhwKvokE%2BN8dUFmp1jIxsj0dFQrRPqVTxcNU%5C%2FHa%2BLV2fJn4k5mJ1HLF%2BYBinNvFDMo%5C%2FgcNvC%5C%2FIGDhK%2BkKYcG2bbU8q2He0KeI6fsQih%2B4Lho7vSSYlzOxSj9kk47CkwAY%5C%2FDrsvm%5C%2F6omDPrGJrg0iRHKA2nZVEmF%5C%2FkDsX%2BVxNOafynVIXpzpN92HmMydZPSAzl6OoYrlG%5C%2FJ0oO3O%2BTCC%2BOGHIpyISd1dBMhTKogdzU1%2BGw8RGsV%5C%2FJGldkpClbuD8KkFCeQhsje8z7kv3z8OhXeAC%2BEMM6rCm3awdTyepK2q0ET7uvshKh5aSdhxnl88KQJSNdHWttA9gfOim%2BAfnbWUouM%2BDtvSXsICw7NXLaGBqWxxuzxtVm42xoZC%2B6aM0BjYIGAsTd7cGdF1Aar3BBrN81Bg4iklPEfcWuj331sIg9ywEKp3egynowhGhBpY51HIqfOkre0oxgcM9pr8O2F6lFcvnHiG7qpABx%22%2C%22iv%22%3A%22Aw7TgzQ%2BVnANqxz5ztc8Kg%3D%3D%22%2C%22hash%22%3A%22Y2FjNzk5MTEyODkyOThhMTQyOWEyNzdhNmFlNGVhYmM5NDMxNGI1M2NjMWJjNGRlOTFlODhlZDY5NjczY2Q3MQ%3D%3D%22%7D%7D%2C%22gatewayId%22%3A%22woocommerce_payments%22%2C%22isCheckout%22%3Afalse%2C%22paymentMethodsConfig%22%3A%7B%22card%22%3A%7B%22isReusable%22%3Atrue%2C%22isBnpl%22%3Afalse%2C%22isExpressCheckout%22%3Afalse%2C%22title%22%3A%22Card%22%2C%22icon%22%3A%22https%3A%5C%2F%5C%2Froiinstitute.net%5C%2Fwp-content%5C%2Fplugins%5C%2Fwoocommerce-payments%5C%2Fassets%5C%2Fimages%5C%2Fpayment-methods%5C%2Fgeneric-card.svg%22%2C%22darkIcon%22%3A%22https%3A%5C%2F%5C%2Froiinstitute.net%5C%2Fwp-content%5C%2Fplugins%5C%2Fwoocommerce-payments%5C%2Fassets%5C%2Fimages%5C%2Fpayment-methods%5C%2Fgeneric-card.svg%22%2C%22showSaveOption%22%3Atrue%2C%22countries%22%3A%5B%5D%2C%22gatewayId%22%3A%22woocommerce_payments%22%2C%22testingInstructions%22%3A%22Use%20test%20card%20%3Cbutton%20type%3D%5C%22button%5C%22%20class%3D%5C%22js-woopayments-copy-test-number%5C%22%20aria-label%3D%5C%22Click%20to%20copy%20the%20test%20number%20to%20clipboard%5C%22%20title%3D%5C%22Copy%20to%20clipboard%5C%22%3E%3Ci%3E%3C%5C%2Fi%3E%3Cspan%3E4242%204242%204242%204242%3C%5C%2Fbutton%3E%20or%20refer%20to%20our%20%3Ca%20href%3D%5C%22https%3A%5C%2F%5C%2Fwoocommerce.com%5C%2Fdocument%5C%2Fwoopayments%5C%2Ftesting-and-troubleshooting%5C%2Ftesting%5C%2F%23test-cards%5C%22%20target%3D%5C%22_blank%5C%22%3Etesting%20guide%3C%5C%2Fa%3E.%22%2C%22forceNetworkSavedCards%22%3Afalse%7D%2C%22afterpay_clearpay%22%3A%7B%22isReusable%22%3Afalse%2C%22isBnpl%22%3Atrue%2C%22isExpressCheckout%22%3Afalse%2C%22title%22%3A%22Cash%20App%20Afterpay%22%2C%22icon%22%3A%22https%3A%5C%2F%5C%2Froiinstitute.net%5C%2Fw
3168p-content%5C%2Fplugins%5C%2Fwoocommerce-payments%5C%2Fassets%5C%2Fimages%5C%2Fpayment-methods%5C%2Fafterpay-cashapp-logo.svg%22%2C%22darkIcon%22%3A%22https%3A%5C%2F%5C%2Froiinstitute.net%5C%2Fwp-content%5C%2Fplugins%5C%2Fwoocommerce-payments%5C%2Fassets%5C%2Fimages%5C%2Fpayment-methods%5C%2Fafterpay-cashapp-logo-dark.svg%22%2C%22showSaveOption%22%3Afalse%2C%22countries%22%3A%5B%22US%22%5D%2C%22gatewayId%22%3A%22woocommerce_payments_afterpay_clearpay%22%2C%22testingInstructions%22%3A%22%22%2C%22forceNetworkSavedCards%22%3Afalse%7D%7D%2C%22cartContainsSubscription%22%3Afalse%2C%22currency%22%3A%22USD%22%2C%22stylesCacheVersion%22%3A%2208ee1db2b98242fe5be701406002298d%22%2C%22cartTotal%22%3A0%2C%22enabledBillingFields%22%3A%7B%22billing_first_name%22%3A%7B%22required%22%3Atrue%7D%2C%22billing_last_name%22%3A%7B%22required%22%3Atrue%7D%2C%22billing_email%22%3A%7B%22required%22%3Atrue%7D%2C%22billing_phone%22%3A%7B%22required%22%3A0%7D%2C%22billing_country%22%3A%7B%22required%22%3Atrue%7D%2C%22billing_address_1%22%3A%7B%22required%22%3Atrue%7D%2C%22billing_address_2%22%3A%7B%22required%22%3Afalse%7D%2C%22billing_city%22%3A%7B%22required%22%3Atrue%7D%2C%22billing_state%22%3A%7B%22required%22%3Atrue%7D%2C%22billing_postcode%22%3A%7B%22required%22%3Atrue%7D%7D%2C%22storeCountry%22%3A%22US%22%2C%22isExpressCheckoutInPaymentMethodsEnabled%22%3Afalse%2C%22isShopperTrackingEnabled%22%3Afalse%2C%22isMultiCurrencyEnabled%22%3Atrue%7D' ) ); 3169 3170//# sourceURL=wcpay-frontend-tracks-js-before 3171</script>
vendor: 1 bytes, line 3171
3171
3172<script id="wcpay-frontend-tracks-js" src="https://roiinstitute.net/wp-content/plugins/woocommerce-payments/dist/frontend-tracks.js?ver=11.1.0"></script>
3172 3173
3173<script data-cfasync="false"> 3174 window.dFlipLocation = 'https://roiinstitute.net/wp-content/plugins/3d-flipbook-dflip-lite/assets/'; 3175 window.dFlipWPGlobal = {"text":{"toggleSound":"Turn on\/off Sound","toggleThumbnails":"Toggle Thumbnails","toggleOutline":"Toggle Outline\/Bookmark","previousPage":"Previous Page","nextPage":"Next Page","toggleFullscreen":"Toggle Fullscreen","zoomIn":"Zoom In","zoomOut":"Zoom Out","toggleHelp":"Toggle Help","singlePageMode":"Single Page Mode","doublePageMode":"Double Page Mode","downloadPDFFile":"Download PDF File","gotoFirstPage":"Goto First Page","gotoLastPage":"Goto Last Page","share":"Share","mailSubject":"I wanted you to see this FlipBook","mailBody":"Check out this site {{url}}","loading":"DearFlip: Loading "},"viewerType":"flipbook","moreControls":"download,pageMode,startPage,endPage,sound","hideControls":"","scrollWheel":"false","backgroundColor":"#777","backgroundImage":"","height":"auto","paddingLeft":"20","paddingRight":"20","controlsPosition":"bottom","duration":800,"soundEnable":"true","enableDownload":"true","showSearchControl":"false","showPrintControl":"false","enableAnnotation":false,"enableAnalytics":"false","webgl":"true","hard":"none","maxTextureSize":"1600","rangeChunkSize":"524288","zoomRatio":1.5,"stiffness":3,"pageMode":"0","singlePageMode":"0","pageSize":"0","autoPlay":"false","autoPlayDuration":5000,"autoPlayStart":"false","linkTarget":"2","sharePrefix":"flipbook-"}; 3176 </script>
3176 3177
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3179
3180<script type="module"> 3181/*! This file is auto-generated */ 3182var e="script#wp-emoji-settings",t=document.querySelector(e);if(!(t instanceof HTMLScriptElement))throw new Error("Element missing: "+e);const r=JSON.parse(t.text),s=(window._wpemojiSettings=r,"wpEmojiSettingsSupports"),o=["flag","emoji"];function i(e){try{var t={supportTests:e,timestamp:(new Date).valueOf()};sessionStorage.setItem(s,JSON.stringify(t))}catch(e){}}function c(e,t,n){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);t=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data);e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(n,0,0);const r=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data);return t.every((e,t)=>e===r[t])}function p(e,t){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);var n=e.getImageData(16,16,1,1);for(let e=0;e<n.data.length;e++)if(0!==n.data[e])return!1;return!0}function u(e,t,n,r){switch(t){case"flag":return n(e,"\ud83c\udff3\ufe0f\u200d\u26a7\ufe0f","\ud83c\udff3\ufe0f\u200b\u26a7\ufe0f")?!1:!n(e,"\ud83c\udde8\ud83c\uddf6","\ud83c\udde8\u200b\ud83c\uddf6")&&!n(e,"\ud83c\udff4\udb40\udc67\udb40\udc62\udb40\udc65\udb40\udc6e\udb40\udc67\udb40\udc7f","\ud83c\udff4\u200b\udb40\udc67\u200b\udb40\udc62\u200b\udb40\udc65\u200b\udb40\udc6e\u200b\udb40\udc67\u200b\udb40\udc7f");case"emoji":return!r(e,"\ud83e\u1fac8")}return!1}function f(e,t,n,r){let a;const s=(a="undefined"!=typeof WorkerGlobalScope&&self instanceof WorkerGlobalScope?new OffscreenCanvas(300,150):document.createElement("canvas")).getContext("2d",{willReadFrequently:!0}),o=(s.textBaseline="top",s.font="600 32px Arial",{});return e.forEach(e=>{o[e]=t(s,e,n,r)}),o}function a(e){var t=document.createElement("script");t.src=e,t.defer=!0,document.head.appendChild(t)}r.supports={everything:!0,everythingExceptFlag:!0},new Promise(t=>{let n=function(){try{var e=JSON.parse(sessionStorage.getItem(s));if("object"==typeof e&&"number"==typeof e.timestamp&&(new Date).valueOf()<e.timestamp+604800&&"object"==typeof e.supportTests)return e.supportTests}catch(e){}return null}();if(!n){if("undefined"!=typeof Worker&&"undefined"!=typeof OffscreenCanvas&&"undefined"!=typeof URL&&URL.createObjectURL&&"undefined"!=typeof Blob)try{var e="postMessage("+f.toString()+"("+[JSON.stringify(o),u.toString(),c.toString(),p.toString()].join(",")+"));",r=new Blob([e],{type:"text/javascript"});const a=new Worker(URL.createObjectURL(r),{name:"wpTestEmojiSupports"});return void(a.onmessage=e=>{i(n=e.data),a.terminate(),t(n)})}catch(e){}i(n=f(o,u,c,p))}t(n)}).then(e=>{for(const n in e)r.supports[n]=e[n],r.supports.everything=r.supports.everything&&r.supports[n],"flag"!==n&&(r.supports.everythingExceptFlag=r.supports.everythingExceptFlag&&r.supports[n]);var t;r.supports.everythingExceptFlag=r.supports.everythingExceptFlag&&!r.supports.flag,r.supports.everything||((t=r.source||{}).concatemoji?a(t.concatemoji):t.wpemoji&&t.twemoji&&(a(t.twemoji),a(t.wpemoji)))}); 3183//# sourceURL=https://roiinstitute.net/wp-includes/js/wp-emoji-loader.min.js 3184</script>
3184 3185<div style="position:absolute;margin:-1px;padding:0;height:1px;width:1px;overflow:hidden;clip-path:inset(50%);border:0;word-wrap:normal !important;"><p id="a11y-speak-intro-text" class="a11y-speak-intro-text" hidden>Notifications</p><div id="a11y-speak-assertive" class="a11y-speak-region" aria-live="assertive" aria-relevant="additions text" aria-atomic="true"></div><div id="a11y-speak-polite" class="a11y-speak-region" aria-live="polite" aria-relevant="additions text" aria-atomic="true"></div></div>
3185<script> 3186gform.initializeOnLoaded( function() { jQuery(document).on('gform_post_render', function(event, formId, currentPage){if(formId == 67) {} } );jQuery(document).on('gform_post_conditional_logic', function(event, formId, fields, isInit){} ) } ); 3187</script>
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3187
3188<script> 3189gform.initializeOnLoaded( function() {jQuery(document).trigger("gform_pre_post_render", [{ formId: "67", currentPage: "1", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_67" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_67"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_67" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; gform.core.triggerPostRenderEvents( 67, 1 ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } ); 3190</script>
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3190
3191<script> 3192gform.initializeOnLoaded( function() { jQuery(document).on('gform_post_render', function(event, formId, currentPage){if(formId == 66) {} } );jQuery(document).on('gform_post_conditional_logic', function(event, formId, fields, isInit){} ) } ); 3193</script>
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3193
3194<script> 3195gform.initializeOnLoaded( function() {jQuery(document).trigger("gform_pre_post_render", [{ formId: "66", currentPage: "1", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_66" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_66"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_66" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; gform.core.triggerPostRenderEvents( 66, 1 ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const debouncedTriggerPostRender = debounce( function() { triggerPostRender(); }, 200 ); if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) { const observer = new MutationObserver( ( mutations ) => { mutations.forEach( ( mutation ) => { if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) { debouncedTriggerPostRender(); observer.disconnect(); } }); }); observer.observe( document.body, { attributes: true, childList: false, subtree: true, attributeFilter: [ 'style', 'class' ], }); } else { triggerPostRender(); } } ); 3196</script>
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Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.