1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[729],{69968:function(e,t,n){(window.__NEXT_P=window.__NEXT_P||[]).push(["/customers/openphone",function(){return n(58358)}])},85166:function(e,t,n){"use strict";n.d(t,{H$:function(){return HighlightBullet},J$:function(){return BigQuote},YY:function(){return InlineQuote},bo:function(){return HorizontalRule},oY:function(){return HighlightColumn}});var i=n(39977);n(67294);var o=n(22905),r=n(90030);let HighlightColumn=e=>{let{title:t,children:n}=e;return(0,i.BX)(o.xu,{sx:{flex:1,mr:[0,4],mb:[3,0],":last-child":{mr:0,mb:0}},children:[(0,i.tZ)(o.xv,{variant:"landingSectionSubheading",sx:{display:"block",mb:2},children:t}),n]})},HighlightBullet=e=>{let{check:t,children:n}=e;return(0,i.BX)(o.kC,{mb:2,children:[(0,i.BX)(o.xv,{mr:2,sx:{fontWeight:600,color:t?"#3EAA49":"#F3651A"},children:[t?"â":"â","\xa0"]}),(0,i.tZ)(o.xv,{sx:{flex:1},children:n})]})},InlineQuote=e=>{let{children:t,attribution:n}=e;return(0,i.BX)(o.xu,{my:5,sx:{borderLeftWidth:"4px",borderLeftColor:(0,r.Fq)("mutedText",.5),borderLeftStyle:"solid",pl:[3,4],py:[1,2]},children:[(0,i.tZ)(o.xv,{as:"div",sx:{fontFamily:"manrope",fontSize:20,fontWeight:600},children:t}),n&&(0,i.tZ)(o.xv,{sx:{display:"block",color:"mutedText"},mt:2,children:n})]})},BigQuote=e=>{let{children:t,attribution:n}=e;return(0,i.BX)(o.xu,{sx:{textAlign:"center"},children:[(0,i.tZ)(o.xu,{sx:{fontSize:144,fontFamily:"manrope",color:"secondaryText",lineHeight:"36px",mt:"36px"},children:"â"}),(0,i.tZ)(o.xv,{sx:{display:"block",fontFamily:"manrope",fontWeight:600,fontSize:[24,34]},children:t}),(0,i.tZ)(o.xv,{sx:{display:"block",color:"mutedText"},mt:4,children:n})]})},HorizontalRule=e=>{let{className:t}=e;return(0,i.tZ)(o.xu,{sx:{height:"1px",backgroundColor:"secondaryText",opacity:.33},className:t})}},58358:function(e,t,n){"use strict";n.r(t);var i=n(39977),o=n(9008),r=n.n(o),s=n(22905),a=n(88497),l=n(85166),c=n(39691),h=n(53141),d=n(54416),u=n(85806),m=n(40676);let FinalCTA=()=>(0,i.tZ)(s.xu,{sx:{bg:"secondary"},children:(0,i.tZ)(c.Z,{sx:{py:d.rW},children:(0,i.tZ)(s.kC,{sx:{flexDirection:["column",null,"row"]},children:(0,i.BX)(s.kC,{sx:{flexDirection:"column",mr:[0,null,72],mb:[72,null,0]},children:[(0,i.tZ)(s.xv,{as:"div",variant:"title",mb:2,sx:{fontSize:28},children:"Looking to unlock the full potential of your support team?"}),(0,i.tZ)(s.xv,{as:"div",variant:"secondaryText",mb:4,sx:{fontSize:[16,17]},children:"Book a demo with us, and see how you can resolve 40%+ of support cases with the content you already have. You'll go live in hours, not days."}),(0,i.tZ)(s.kC,{mb:[2,null,0],children:(0,i.tZ)(u._s,{})})]})})})});t.default=()=>((0,d.ZY)(),(0,i.BX)(a.f,{theme:m.UP,children:[(0,i.BX)(r(),{children:[(0,i.tZ)("title",{children:"How OpenPhone Uses Cohere to Achieve 54%+ Self-Serve Rates, 4X ROI"}),(0,i.tZ)("meta",{name:"description",content:"How OpenPhone Uses Cohere to Achieve 54%+ Self-Serve Rates, 4X ROI"},"description"),(0,i.tZ)("meta",{property:"og:title",content:"How OpenPhone Uses Cohere to Achieve 54%+ Self-Serve Rates, 4X ROI"},"og:title"),(0,i.tZ)("meta",{property:"og:description",content:"How OpenPhone Uses Cohere to Achieve 54%+ Self-Serve Rates, 4X ROI"},"og:description"),(0,i.tZ)("meta",{property:"og:image",content:"https://cohere.io/assets/og/cohere-openphone-og.png"},"og:image"),(0,i.tZ)("meta",{name:"twitter:image",content:"https://cohere.io/assets/og/cohere-openphone-og.png"},"twitter:image")]}),(0,i.BX)(s.kC,{sx:{flexDirection:"column"},children:[(0,i.tZ)(h.Z,{transparent:!0}),(0,i.BX)(c.Z,{sx:{width:"100%",pt:d.rW},children:[(0,i.BX)(s.kC,{sx:{justifyContent:"space-between",flexDirection:["column-reverse","row"]},children:[(0,i.BX)(s.xu,{children:[(0,i.tZ)(s.xu,{sx:{fontWeight:500,color:"secondaryText",mb:1},children:"Customer Story"}),(0,i.tZ)(s.xv,{variant:"landingSectionHeading",sx:{maxWidth:860},children:"How OpenPhone Uses Cohere to Achieve 54%+ Self-Serve Rates, 4X ROI"})]}),(0,i.tZ)(s.Ee,{src:"/assets/case-studies/openphone-sunny.png",sx:{maxWidth:160,maxHeight:160,flexShrink:0,height:"auto",width:"100%",borderRadius:"50%",mb:[5,0],mx:["auto",0],boxShadow:"cardLight"}})]}),(0,i.BX)(s.xu,{sx:{maxWidth:860},children:[(0,i.tZ)(s.rU,{href:"https://www.openphone.com/?utm_source=cohere",target:"_blank",rel:"noopener",sx:{my:5,maxWidth:144,flexShrink:0,height:"auto",width:"100%",display:"block"},children:(0,i.tZ)(s.Ee,{src:"/assets/case-studies/openphone.png"})}),(0,i.BX)(s.xv,{sx:{color:"mutedText"},children:["OpenPhone has revolutionized how businesses communicate, with more than 10 million calls and messages processed each month. As its popularity soared, OpenPhone encountered the challenge of managing a large and varied influx of customer queries.\xa0",(0,i.tZ)("br",{}),(0,i.tZ)("br",{}),"To overcome this challenge, OpenPhone partnered with Cohere to automatically answer tickets and provide ongoing insights to increase self-serve rates."]})]}),(0,i.BX)(s.kC,{backgroundColor:"tertiary",mt:"64px",p:[3,4],sx:{flexDirection:["column","row"],borderRadius:6},children:[(0,i.BX)(l.oY,{title:"Before Cohere",children:[(0,i.tZ)(l.H$,{children:"Complex and repetitive customer requests taxing support teams. With no automation in place, every request was handled by a supp
1ort team member"}),(0,i.tZ)(l.H$,{children:"OpenPhone was continuing to scale, and an increase in support headcount or decrease in CSAT was not an option"}),(0,i.tZ)(l.H$,{children:"Quick launch of integrated platform was critical, meaning NLP was required, and decision tree workflows were not an option"})]}),(0,i.BX)(l.oY,{title:"After Cohere",children:[(0,i.tZ)(l.H$,{check:!0,children:"54%+ self-service outcomes (six figure savings projected in Year 1)"}),(0,i.tZ)(l.H$,{check:!0,children:"Smart insights to maximize automation. OpenPhone now has a roadmap to maximize self-serve rates as new recurring queries occur or new products are launched"}),(0,i.tZ)(l.H$,{check:!0,children:"Personalized flows for in-app and on-site usage"}),(0,i.tZ)(l.H$,{check:!0,children:"Support team is able to focus on the higher priority customers"})]})]})]})]}),(0,i.BX)(c.Z,{sx:{width:"100%",py:d.rW},children:[(0,i.tZ)(l.J$,{attribution:"â Sunny Tripathi, Senior Support Ops Manager at OpenPhone",children:"Our support team has seen an impressive 54%+ rate of self-serve inquiries with Cohere, providing our customers with an improved experience and delivering a 4-fold ROI for us."}),(0,i.tZ)(l.bo,{sx:{mt:d.rW,mb:"64px"}}),(0,i.tZ)(s.xu,{sx:{fontWeight:500,color:"secondaryText",mb:1},children:"Challenges"}),(0,i.BX)(s.kC,{sx:{flexDirection:["column","row"]},children:[(0,i.tZ)(s.xv,{variant:"landingSectionSubheading",sx:{display:"block",maxWidth:360,mr:4,mb:4,flexShrink:0},children:"Rapid growth requiring support automation"}),(0,i.BX)(s.xu,{children:[(0,i.tZ)(s.xv,{as:"div",mb:2,children:"OpenPhone was facing a critical challenge with customer inquiries and support tickets piling up due to a lack of comprehensive FAQ and manual management of inquiries. This was leading to longer wait times, lower customer satisfaction, and an overwhelmed support team."}),(0,i.tZ)(s.xv,{as:"div",mb:2,children:"The need for automation was pressing, as OpenPhone needed a solution that could provide answers quickly, improve customer service, and allow the support team to focus on more complex issues."}),(0,i.tZ)(s.xv,{as:"div",mb:2,children:"Implementing an automated system was the only way to address these issues and ensure that customers get the help they need."})]})]}),(0,i.tZ)(l.bo,{sx:{my:"64px"}}),(0,i.tZ)(s.xu,{sx:{fontWeight:500,color:"secondaryText",mb:1},children:"The Solution"}),(0,i.BX)(s.kC,{sx:{flexDirection:["column","row"]},children:[(0,i.tZ)(s.xv,{variant:"landingSectionSubheading",sx:{display:"block",maxWidth:360,mr:4,mb:4,flexShrink:0},children:"Minimal training & high accuracy automation"}),(0,i.BX)(s.xu,{children:[(0,i.tZ)(s.xv,{as:"div",mb:2,children:"OpenPhone found the perfect solution in Cohere to automate and streamline their customer support process."}),(0,i.tZ)(s.xv,{as:"div",mb:2,children:"The intuitive conversation flow, flexible and easy integration with their internal systems, and deep analytics feature enabled OpenPhone to save time and money while providing an improved customer experience."}),(0,i.tZ)(s.xv,{as:"div",mb:2,children:"By choosing Cohere, OpenPhone was able to provide their customers with personalized, meaningful conversations that resulted in faster ticket resolution and overall customer satisfaction."})]})]}),(0,i.tZ)(l.bo,{sx:{my:"64px"}}),(0,i.tZ)(s.xu,{sx:{fontWeight:500,color:"secondaryText",mb:1},children:"The Result"}),(0,i.BX)(s.kC,{sx:{flexDirection:["column","row"]},children:[(0,i.BX)(s.xv,{variant:"landingSectionSubheading",sx:{display:"block",maxWidth:360,mr:4,mb:4,flexShrink:0},children:["54%+ self-serve outcomes & 4X ROI"," "]}),(0,i.BX)(s.xu,{children:[(0,i.tZ)(s.xv,{as:"div",mb:2,children:"OpenPhone's implementation of Cohere as their front-end support solution has been a remarkable success, with over 54% of inquiries being self-served."}),(0,i.tZ)(s.xv,{as:"div",mb:2,children:"This has drastically reduced the cost of customer inquiries, while also drastically improving customer satisfaction and leading to a 4X return on investment."}),(0,i.tZ)(s.xv,{as:"div",mb:2,children:"OpenPhone's adoption of Cohere has given their customer service team the control and visibility they need to provide the best customer experience possible while scaling efficiently."})]})]}),(0,i.tZ)(l.bo,{sx:{my:"64px"}}),(0,i.tZ)(l.J$,{attribution:"â Sunny Tripathi, Senior Support Ops Manager at OpenPhone",children:"Thanks to Cohere, we gained access to a powerful support automation system that was quickly and seamlessly implemented. Their team has been extraordinary in helping us along the way."})]}),(0,i.tZ)(FinalCTA,{}),(0,i.tZ)(u.$_,{})]}))}},function(e){e.O(0,[43,141,774,888,179],function(){return e(e.s=69968)}),_N_E=e.O()}]);
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.