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265 src="https://coaching.gfny.com/wp-content/uploads/sites/45/2020/10/Coaching.png" 266 /> 267 <div class="header-event"> 268 <span>GFNY Coaching</span> 269 <span></span> 270 </div> 271</a> 272 273 274 </div> 275 276 <div class="uk-navbar-center"> 277 278<ul class="uk-navbar-nav"> 279 280 <li class="uk-parent"><a href="https://coaching.gfny.com/why-gfny-coaching/" class=" menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children">About</a> 281 <div class="uk-navbar-dropdown"><div class="uk-navbar-dropdown-grid uk-child-width-1-1" uk-grid><div><ul class="uk-nav uk-navbar-dropdown-nav"> 282 283 <li><a href="https://coaching.gfny.com/why-gfny-coaching/" class=" menu-item menu-item-type-post_type menu-item-object-page">About GFNY Coaching</a></li> 284 <li><a href="https://gfny.com/new-to-gfny-cycling/" target="_blank" class=" menu-item menu-item-type-custom menu-item-object-custom">New to GFNY</a></li> 285 <li><a href="https://coaching.gfny.com/connect/" class=" menu-item menu-item-type-post_type menu-item-object-page">Connect</a></li> 286 <li><a href="https://coaching.gfny.com/news/" class=" menu-item menu-item-type-post_type menu-item-object-page">GFNY News</a></li> 287 <li><a href="https://gfny.com/about/" target="_blank" class=" menu-item menu-item-type-custom menu-item-object-custom">About GFNY</a></li></ul></div></div></div></li> 288 <li class="uk-parent"><a href="https://coaching.gfny.com/coaches/" class=" menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children">GFNY Coaching</a> 289 <div class="uk-navbar-dropdown"><div class="uk-navbar-dropdown-grid uk-child-width-1-1" uk-grid><div><ul class="uk-nav uk-navbar-dropdown-nav"> 290 291 <li><a href="https://coaching.gfny.com/coaches/" class=" menu-item menu-item-type-post_type menu-item-object-page">Choose your coach</a></li> 292 <li><a href="https://coaching.gfny.com/pricing/" class=" menu-item menu-item-type-post_type menu-item-object-page">Features and Pricing</a></li></ul></div></div></div></li> 293 <li class="uk-parent"><a href="https://coaching.gfny.com/training-guides" class=" menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children">Training Center</a> 294 <div class="uk-navbar-dropdown"><div class="uk-navbar-dropdown-grid uk-child-width-1-1" uk-grid><div><ul class="uk-nav uk-navbar-dropdown-nav"> 295 296 <li><a href="https://coaching.gfny.com/training-guides/" class=" menu-item menu-item-type-post_type menu-item-object-page">Training Guides</a></li> 297 <li><a href="https://coaching.gfny.com/course-guides/" class=" menu-item menu-item-type-post_type menu-item-object-page">Course Guides</a></li></ul></div></div></div></li> 298 <li><a href="https://coaching.gfny.com/register/" class=" menu-item menu-item-type-post_type menu-item-object-page">Sign Up</a></li> 299 <li><a href="http://gfny.mybigcommerce.com" target="_blank" class="uk-nav-button menu-item menu-item-type-custom menu-item-object-custom">Shop</a></li> 300 <li class="uk-active"><a href="https://coaching.gfny.com/help-center/" class=" menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-147458 current_page_item">Help center</a></li> 301 <li><a href="https://gfny.cc/" target="_blank" class="uk-nav-button menu-item menu-item-type-custom menu-item-object-custom">My GFNY Account</a></li></ul> 302<div class="language-dropdown-wrapper"><span onclick="toggleLanguageSwitcher()" class="lang-dropdown-btn">en</span><div class="language-dropdown"><a class="language-item" href="https://coaching.gfny.com/help-center/"> en</a><a class="language-item" href="https://coaching.gfny.com/centro-de-ayuda/?lang=es"> es</a></div></div> </div> 303 304 305 </nav> 306 </div> 307 308 </div> 309 310 </div> 311 312 313 314 315 316</div> 317 318 319 320 321 322 323<div class="help-desk"> 324 <section class="help-desk__hero"> 325 <h1 class="help-desk__intro-title">Hi! How can we help?</h1> 326 <div class="help-desk__search-wrap"> 327 <input class="help-desk__search-field hide-clear" placeholder="Search for something we can help you with" type="search" /> 328 <img class="help-desk__search-icon" src="/wp-content/themes/yootheme-gfny/images/search_icon.png" /> 329 <img class="help-desk__search-clear" src="/wp-content/themes/yootheme-gfny/images/clear.svg" /> 330 <ul> 331 <li data-title="can i register? / do i have to qualify?" data-category="new to gfny" data-subcategory="cycling"> 332 <a target="_blank" href="https://gfny.com/new-to-gfny-cycling/#GFNY-is-open-to-everyone"> 333 Can I register? / Do I have to qualify? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 334 </a> 335 <li data-title="distance change" data-category="new to gfny" data-subcategory="cycling"> 336 <a target="_blank" href="https://gfny.com/new-to-gfny-cycling/#changes"> 337 Distance change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 338 </a> 339 <li data-title="category change" data-category="new to gfny" data-subcategory="cycling"> 340 <a target="_blank" href="https://gfny.com/cycling-categories/#changes"> 341 Category change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 342 </a> 343 <li data-title="professional cyclists" data-category="new to gfny" data-subcategory="cycling"> 344 <a target="_blank" href="https://gfny.com/cycling-categories/#Professional-cyclists"> 345 Professional cyclists <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 346 </a> 347 <li data-title="registration - click "register" but nothing happens" data-category="registration help" data-subcategory=""> 348 <a target="_blank" href="https://gfny.com/registration-help/#allow-pop-ups"> 349 Registration - click "register" but nothing happens <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 350 </a> 351 <li data-title="says i have a ticket but i didn't get charged" data-category="registration help" data-subcategory=""> 352 <a target="_blank" href="https://gfny.com/registration-help/#failed-payment"> 353 Says I have a ticket but I didn't get charged <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 354 </a> 355 <li data-title="did not receive confirmation email" data-category="registration help" data-subcategory=""> 356 <a target="_blank" href="https://gfny.com/registration-help/#confirmation-mail"> 357 Did not receive confirmation email <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 358 </a> 359 <li data-title="not receiving important race information emails" data-category="registration help" data-subcategory=""> 360 <a target="_blank" href="https://gfny.com/registration-help/#race-information-mail"> 361 Not receiving important race information emails <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 362 </a> 363 <li data-title="can't register, unknown problem" data-category="registration help" data-subcategory=""> 364 <a target="_blank" href="https://gfny.com/registration-help/#device"> 365 Can't register, unknown problem <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 366 </a> 367 <li data-title="registration fields don't work" data-category="registration help" data-subcategory=""> 368 <a target="_blank" href="https://gfny.com/registration-help/#browser"> 369 Registration fields don't work <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 370 </a> 371 <li data-title="refundable booking / refund protect" data-category="registration help" data-subcategory=""> 372 <a target="_blank" href="https://gfny.com/registration-help/#refundable-booking"> 373 Refundable booking / Refund protect <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 374 </a> 375 <li data-title="password reset" data-category="registration help" data-subcategory=""> 376 <a target="_blank" href="https://gfny.com/registration-help/#resetting-password"> 377 Password reset <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 378 </a> 379 <li data-title="scoring & rankings - medium no result" data-category="scoring and ranking" data-subcategory=""> 380 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Ranking"> 381 Scoring & rankings - medium no result <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 382 </a> 383 <li data-title="final results, finisher certificate" data-category="scoring and ranking" data-subcategory=""> 384 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Results"> 385 Final results, Finisher certificate <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 386 </a>
387 <li data-title="qualification not marked" data-category="scoring and ranking" data-subcategory=""> 388 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Qualification"> 389 Qualification not marked <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 390 </a> 391 <li data-title="finishers, various" data-category="scoring and ranking" data-subcategory=""> 392 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Finishers"> 393 Finishers, various <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 394 </a> 395 <li data-title="celebratory finish, timing finish" data-category="scoring and ranking" data-subcategory=""> 396 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Timing"> 397 Celebratory finish, timing finish <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 398 </a> 399 <li data-title="qualification by non-gfny finish" data-category="qualification" data-subcategory=""> 400 <a target="_blank" href="https://gfny.com/cycling-qualification/#qualification-option"> 401 Qualification by non-GFNY finish <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 402 </a> 403 <li data-title="i'm qualified, do i have to do anything else?" data-category="qualification" data-subcategory=""> 404 <a target="_blank" href="https://gfny.com/cycling-qualification/#registration"> 405 I'm qualified, do I have to do anything else? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 406 </a> 407 <li data-title="race was a few days ago, not showing q" data-category="qualification" data-subcategory=""> 408 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Qualification"> 409 Race was a few days ago, not showing Q <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 410 </a> 411 <li data-title="how to calculate qualification?" data-category="qualification" data-subcategory=""> 412 <a target="_blank" href="https://gfny.com/cycling-qualification/#qualification-calculation"> 413 How to calculate qualification? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 414 </a> 415 <li data-title="how do start corrals work?" data-category="qualification" data-subcategory=""> 416 <a target="_blank" href="https://gfny.com/cycling-qualification/#start-corrals"> 417 How do start corrals work? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 418 </a> 419 <li data-title="championship races" data-category="qualification" data-subcategory=""> 420 <a target="_blank" href="https://gfny.com/cycling-qualification/#championships"> 421 Championship races <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 422 </a> 423 <li data-title="which bike can i use? can i use a triathlon bike / aerobars?" data-category="race rules" data-subcategory=""> 424 <a target="_blank" href="https://gfny.com/cycling-rules/"> 425 Which bike can I use? Can I use a triathlon bike / aerobars? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 426 </a> 427 <li data-title="i'm a minor, can i race?" data-category="race rules" data-subcategory=""> 428 <a target="_blank" href="https://gfny.com/cycling-rules/"> 429 I'm a minor, can I race? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 430 </a> 431 <li data-title="does the entry include accident insurance?" data-category="race rules" data-subcategory=""> 432 <a target="_blank" href="https://gfny.com/insurance/"> 433 Does the entry include accident insurance? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 434 </a> 435 <li data-title="can i wear headphones?" data-category="race rules" data-subcategory=""> 436 <a target="_blank" href="https://gfny.com/cycling-rules/"> 437 Can I wear headphones? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 438 </a> 439 <li data-title="do i have to wear the jersey?" data-category="race rules" data-subcategory=""> 440 <a target="_blank" href="https://gfny.com/cycling-rules/"> 441 Do I have to wear the jersey? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 442 </a> 443 <li data-title="can i start with a friend?" data-category="race rules" data-subcategory=""> 444 <a target="_blank" href="https://gfny.com/cycling-rules/"> 445 Can I start with a friend? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 446 </a> 447 <li data-title="can i get into the front corral?" data-category="race rules" data-subcategory=""> 448 <a target="_blank" href="https://gfny.com/cycling-rules/"> 449 Can I get into the front corral? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 450 </a> 451 <li data-title="team name change" data-category="categories" data-subcategory=""> 452 <a target="_blank" href="https://gfny.com/cycling-categories/#Team-compet
452ition"> 453 Team name change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 454 </a> 455 <li data-title="distance change" data-category="categories" data-subcategory=""> 456 <a target="_blank" href="https://gfny.com/cycling-categories/#changes"> 457 Distance change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 458 </a> 459 <li data-title="long course" data-category="categories" data-subcategory=""> 460 <a target="_blank" href="https://gfny.com/cycling-categories/#Long-course"> 461 Long Course <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 462 </a> 463 <li data-title="category change" data-category="categories" data-subcategory=""> 464 <a target="_blank" href="https://gfny.com/cycling-categories/#Individual-competition"> 465 Category change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 466 </a> 467 <li data-title="him & her category change" data-category="categories" data-subcategory=""> 468 <a target="_blank" href="https://gfny.com/cycling-categories/#Him-Her"> 469 Him & Her category change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 470 </a> 471 <li data-title="medium route" data-category="categories" data-subcategory=""> 472 <a target="_blank" href="https://gfny.com/cycling-categories/#Medium-course"> 473 Medium route <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 474 </a> 475 <li data-title="i want to change my jersey size" data-category="the gfny jersey" data-subcategory=""> 476 <a target="_blank" href="https://gfny.com/jersey-size/#Jersey-size-changes"> 477 I want to change my Jersey size <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 478 </a> 479 <li data-title="how do jerseys fit?" data-category="the gfny jersey" data-subcategory=""> 480 <a target="_blank" href="https://gfny.com/jersey-size/#Jersey-size-comparisons"> 481 How do jerseys fit? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 482 </a> 483 <li data-title="how to measure a jersey?" data-category="the gfny jersey" data-subcategory=""> 484 <a target="_blank" href="https://gfny.com/jersey-size/#How-to-measure-your-jersey-size"> 485 How to measure a jersey? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 486 </a> 487 <li data-title="lady jersey size" data-category="the gfny jersey" data-subcategory=""> 488 <a target="_blank" href="https://gfny.com/jersey-size/#GFNY-jerseys-are-unisex"> 489 Lady jersey size <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 490 </a> 491 <li data-title="how do i change my jersey size? - new to gfny" data-category="the gfny jersey" data-subcategory=""> 492 <a target="_blank" href="https://gfny.com/new-to-gfny-cycling/#changes"> 493 How do I change my Jersey size? - new to GFNY <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 494 </a> 495 <li data-title="gfny, the highest quality jersey" data-category="the gfny jersey" data-subcategory=""> 496 <a target="_blank" href="https://gfny.com/jersey-size/#your-favorite-jersey"> 497 GFNY, the highest quality jersey <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 498 </a> 499 <li data-title="do you have discounts? military/veteran discounts?" data-category="gfny tickets" data-subcategory=""> 500 <a href="#do you have discounts? military/veteran discounts?"> 501 Do you have discounts? Military/veteran discounts? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 502 </a> 503 </li> 504 <li data-title="when do you stop selling tickets for your race?" data-category="gfny tickets" data-subcategory=""> 505 <a href="#when do you stop selling tickets for your race?"> 506 When do you stop selling tickets for your race? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 507 </a> 508 </li> 509 <li data-title="how do your price increases work?" data-category="gfny tickets" data-subcategory=""> 510 <a href="#how do your price increases work?"> 511 How do your price increases work? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 512 </a> 513 </li> 514 <li data-title="can i transfer my registration? (either to a different race or to a different rider)" data-category="gfny tickets" data-subcategory=""> 515 <a href="#can i transfer my registration? (either to a different race or to a different rider)"> 516 Can I transfer my registration? (either to a different race or to a different rider) <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 517 </a> 518 </li> 519 <li data-title="can i defer to next year?" data-category="gfny tickets" data-subcategory=""> 520 <a href="#can i defer to next year?"> 521 Can I defer to next year? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 522 </a> 523 </li> 524 <li data-title="can i change my personal details on my ticket? (emergency contact, address) â> same as jersey, distance & team name in gfny.cc" data-category="gfny tickets" data-subcategory=""> 525 <a href="#can i change my personal details on my ticket? (emergency contact, address) â> same as jersey, distance & team name in gfny.cc"> 526 Can I change my personal details on my ticket? (emergency contact, address) â> same as jersey, distance & team name in gfny.cc <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 527 </a> 528 </li> 529 <li class="no-results">We couldnât find any matches forâ<span></span>â. Double check your spelling or try a different term.</li> 530 </ul> 531 </div> 532 <nav class="help-desk__categories-grid"> 533 <a href="#New to GFNY" class="help-desk__category-anchor"> 534 <div class="help-desk__category-anchor-block">
535 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-01.jpg" alt="" title=""> 536 </div> 537 <h2>New to GFNY</h2> 538 </a> 539 <a href="#Registration help" class="help-desk__category-anchor"> 540 <div class="help-desk__category-anchor-block"> 541 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-02.jpg" alt="" title=""> 542 </div> 543 <h2>Registration help</h2> 544 </a> 545 <a href="#Scoring and ranking" class="help-desk__category-anchor"> 546 <div class="help-desk__category-anchor-block"> 547 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-07.jpg" alt="" title=""> 548 </div> 549 <h2>Scoring and ranking</h2> 550 </a> 551 <a href="#Qualification" class="help-desk__category-anchor"> 552 <div class="help-desk__category-anchor-block"> 553 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-08.jpg" alt="" title=""> 554 </div> 555 <h2>Qualification</h2> 556 </a> 557 <a href="#Race rules" class="help-desk__category-anchor"> 558 <div class="help-desk__category-anchor-block"> 559 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-09.jpg" alt="" title=""> 560 </div> 561 <h2>Race rules</h2> 562 </a> 563 <a href="#Categories" class="help-desk__category-anchor"> 564 <div class="help-desk__category-anchor-block"> 565 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-10.jpg" alt="" title=""> 566 </div> 567 <h2>Categories</h2> 568 </a> 569 <a href="#The GFNY Jersey" class="help-desk__category-anchor"> 570 <div class="help-desk__category-anchor-block"> 571 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-11.jpg" alt="" title=""> 572 </div> 573 <h2>The GFNY Jersey</h2> 574 </a> 575 <a href="#GFNY tickets" class="help-desk__category-anchor"> 576 <div class="help-desk__category-anchor-block"> 577 <img src=" https://coaching.gfny.com/wp-content/uploads/2023/01/HELP_CENTER_Icons_l-12.jpg" alt="" title=""> 578 </div> 579 <h2>GFNY tickets</h2> 580 </a> 581 <button class="help-desk__category-anchor js-open-modal-form"> 582 <div class="help-desk__category-anchor-block"> 583 <img src="/wp-content/themes/yootheme-gfny/images/help-center-contact.jpg" /> 584 </div> 585 <h2>Send us a message</h2> 586 </button> 587 </nav> 588 </section> 589 590 <div class="help-desk__category" id="New to GFNY"> 591 <h1>New to GFNY</h1> 592 <ul class="help-desk__questions"> 593 <h3>Cycling</h3> 594 <li> 595 <a target="_blank" href="https://gfny.com/new-to-gfny-cycling/#GFNY-is-open-to-everyone"> 596 Can I register? / Do I have to qualify? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 597 </a> 598 </li> 599 <li> 600 <a target="_blank" href="https://gfny.com/new-to-gfny-cycling/#changes"> 601 Distance change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 602 </a> 603 </li> 604 <li> 605 <a target="_blank" href="https://gfny.com/cycling-categories/#changes"> 606 Category change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 607 </a> 608 </li> 609 <li> 610 <a target="_blank" href="https://gfny.com/cycling-categories/#Professional-cyclists"> 611 Professional cyclists <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 612 </a> 613 </li> 614 </ul> 615 </div> 616 <div class="help-desk__category" id="Registration help"> 617 <h1>Registration help</h1> 618 <ul class="help-desk__questions"> 619 <h3></h3> 620 <li> 621 <a target="_blank" href="https://gfny.com/registration-help/#allow-pop-ups"> 622 Registration - click "register" but nothing happens <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 623 </a> 624 </li> 625 <li> 626 <a target="_blank" href="https://gfny.com/registration-help/#failed-payment"> 627 Says I have a ticket but I didn't get charged <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 628 </a> 629 </li> 630 <li> 631 <a target="_blank" href="https://gfny.com/registration-help/#confirmation-mail"> 632 Did not receive confirmation email <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 633 </a> 634 </li> 635 <li> 636 <a target="_blank" href="https://gfny.com/registration-help/#race-information-mail"> 637 Not receiving important race information emails <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 638 </a> 639 </li> 640 <li> 641 <a target="_blank" href="https://gfny.com/registration-help/#device"> 642 Can't register, unknown problem <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 643 </a> 644 </li> 645 <li> 646 <a target="_blank" href="https://gfny.com/registration-help/#browser"> 647 Registration fields don't work <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 648 </a> 649 </li> 650 <li> 651 <a target="_blank" href="https://gfny.com/registration-help/#refundable-booking"> 652 Refundable booking / Refund protect <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 653 </a> 654 </li> 655 <li> 656 <a target="_blank" href="https://gfny.com/registration-help/#resetting-password"> 657 Password reset <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 658 </a> 659 </li> 660 </ul> 661 </div> 662 <div class="help-desk__category" id="Scoring and ranking"> 663 <h1>Scoring and ranking</h1> 664 <ul class="help-desk__questions"> 665 <h3></h3> 666 <li> 667 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Ranking"> 668 Scoring & rankings - medium no result <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 669 </a> 670 </li> 671 <li> 672 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Results"> 673 Final results, Finisher certificate <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 674 </a> 675 </li> 676 <li> 677 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Qualification"> 678 Qualification not marked <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 679 </a> 680 </li> 681 <li> 682 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Finishers"> 683 Finishers, various <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 684 </a> 685 </li> 686 <li> 687 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Timing"> 688 Celebratory finish, timing finish <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 689 </a> 690 </li> 691 </ul> 692 </div> 693 <div class="help-desk__category" id="Qualification"> 694 <h1>Qualification</h1> 695 <ul class="help-desk__questions"> 696 <h3></h3> 697 <li> 698 <a target="_blank" href="https://gfny.com/cycling-qualification/#qualification-option"> 699 Qualification by non-GFNY finish <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 700 </a> 701 </li> 702 <li> 703 <a target="_blank" href="https://gfny.com/cycling-qualification/#registration"> 704 I'm qualified, do I have to do anything else? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 705 </a> 706 </li> 707 <li> 708 <a target="_blank" href="https://gfny.com/cycling-scoring-and-rankings/#Qualification"> 709 Race was a few days ago, not showing Q <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 710 </a> 711 </li> 712 <li> 713 <a target="_blank" href="https://gfny.com/cycling-qualification/#qualification-calculation"> 714 How to calculate qualification? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 715 </a> 716 </li> 717 <li> 718 <a target="_blank" href="https://gfny.com/cycling-qualification/#start-corrals"> 719 How do start corrals work? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 720 </a> 721 </li> 722 <li> 723 <a target="_blank" href="https://gfny.com/cycling-qualification/#championships"> 724 Championship races <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 725 </a> 726 </li> 727 </ul> 728 </div> 729 <div class="help-desk__category" id="Race rules"> 730 <h1>Race rules</h1> 731 <ul class="help-desk__questions"> 732 <h3></h3> 733 <li> 734 <a target="_blank" href="https://gfny.com/cycling-rules/"> 735 Which bike can I use? Can I use a triathlon bike / aerobars? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 736 </a> 737 </li> 738 <li> 739 <a target="_blank" href="https://gfny.com/cycling-rules/"> 740 I'm a minor, can I race? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 741 </a> 742 </li> 743 <li> 744 <a target="_blank" href="https://gfny.com/insurance/"> 745 Does the entry include accident insurance? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 746 </a> 747 </li> 748 <li> 749 <a target="_blank" href="https://gfny.com/cycling-rules/"> 750 Can I wear headphones? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 751 </a> 752 </li> 753 <li> 754 <a target="_blank" href="https://gfny.com/cycling-rules/"> 755 Do I have to wear the jersey? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 756 </a> 757 </li> 758 <li> 759 <a target="_blank" href="https://gfny.com/cycling-rules/"> 760 Can I start with a friend? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 761 </a> 762 </li> 763 <li> 764 <a target="_blank" href="https://gfny.com/cycling-rules/"> 765 Can I get into the front corral? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 766 </a> 767 </li> 768 </ul> 769 </div> 770 <div class="help-desk__category" id="Categories"> 771 <h1>Categories</h1> 772 <ul class="help-desk__questions"> 773 <h3></h3> 774 <li> 775 <a target="_blank" href="https://gfny.com/cycling-categories/#Team-compet
775ition"> 776 Team name change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 777 </a> 778 </li> 779 <li> 780 <a target="_blank" href="https://gfny.com/cycling-categories/#changes"> 781 Distance change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 782 </a> 783 </li> 784 <li> 785 <a target="_blank" href="https://gfny.com/cycling-categories/#Long-course"> 786 Long Course <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 787 </a> 788 </li> 789 <li> 790 <a target="_blank" href="https://gfny.com/cycling-categories/#Individual-competition"> 791 Category change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 792 </a> 793 </li> 794 <li> 795 <a target="_blank" href="https://gfny.com/cycling-categories/#Him-Her"> 796 Him & Her category change <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 797 </a> 798 </li> 799 <li> 800 <a target="_blank" href="https://gfny.com/cycling-categories/#Medium-course"> 801 Medium route <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 802 </a> 803 </li> 804 </ul> 805 </div> 806 <div class="help-desk__category" id="The GFNY Jersey"> 807 <h1>The GFNY Jersey</h1> 808 <ul class="help-desk__questions"> 809 <h3></h3> 810 <li> 811 <a target="_blank" href="https://gfny.com/jersey-size/#Jersey-size-changes"> 812 I want to change my Jersey size <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 813 </a> 814 </li> 815 <li> 816 <a target="_blank" href="https://gfny.com/jersey-size/#Jersey-size-comparisons"> 817 How do jerseys fit? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 818 </a> 819 </li> 820 <li> 821 <a target="_blank" href="https://gfny.com/jersey-size/#How-to-measure-your-jersey-size"> 822 How to measure a jersey? <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 823 </a> 824 </li> 825 <li> 826 <a target="_blank" href="https://gfny.com/jersey-size/#GFNY-jerseys-are-unisex"> 827 Lady jersey size <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 828 </a> 829 </li> 830 <li> 831 <a target="_blank" href="https://gfny.com/new-to-gfny-cycling/#changes"> 832 How do I change my Jersey size? - new to GFNY <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 833 </a> 834 </li> 835 <li> 836 <a target="_blank" href="https://gfny.com/jersey-size/#your-favorite-jersey"> 837 GFNY, the highest quality jersey <img src="/wp-content/themes/yootheme-gfny/images/link-arrow.svg" /> 838 </a> 839 </li> 840 </ul> 841 </div> 842 <div class="help-desk__category" id="GFNY tickets"> 843 <h1>GFNY tickets</h1> 844 <ul class="help-desk__questions"> 845 <h3></h3> 846 <li> 847 <div class="details" id="do you have discounts? military/veteran discounts?"> 848 <button class="details__summary"> 849 <span>Do you have discounts? Military/veteran discounts?</span> 850 <img src="/wp-content/themes/yootheme-gfny/images/dropdown-arrow.svg" /> 851 </button> 852 <div class="details__body"> 853 <p>We donât give out discounts for GFNY entries, but we are always offering the lowest entry possible and we increase prices as the event nears.<br /> 854This means that the sooner you sign up, the better the discount youâll be able to get.</p> 855<p>For your GFNY entry ticket, you will receive perks before, during and after the race such as:<br /> 856– GFNY official race jersey<br /> 857– a finisher medal<br /> 858– a goodie bag<br /> 859– chip timing<br /> 860– support for the full course including fully equipped and stocked aid stations<br /> 861– a race hotline which is able to help you when anything goes wrong on the course<br /> 862– a (much needed) post-race meal</p> 863 </div> 864 </div> 865 </li> 866 <li> 867 <div class="details" id="when do you stop selling tickets for your race?"> 868 <button class="details__summary"> 869 <span>When do you stop selling tickets for your race?</span> 870 <img src="/wp-content/themes/yootheme-gfny/images/dropdown-arrow.svg" /> 871 </button> 872 <div class="details__body"> 873 <p>Every month and leading up to the race we have slight price increases, so the sale for a ticket at the price you’re seeing ends on the date mentioned below the price. Registration with the new ticket price will c
873ontinue after that and registering is still possible. Sales officially close either the day before the race or when the race sells out.</p> 874 </div> 875 </div> 876 </li> 877 <li> 878 <div class="details" id="how do your price increases work?"> 879 <button class="details__summary"> 880 <span>How do your price increases work?</span> 881 <img src="/wp-content/themes/yootheme-gfny/images/dropdown-arrow.svg" /> 882 </button> 883 <div class="details__body"> 884 <p>Every month and leading up to the race we have slight price increases, so the sale for a ticket at the price you’re seeing ends on the date mentioned below the price. Registration with the new ticket price will continue after that and registering is still possible. Sales officially close either the day before the race or when the race sells out.</p> 885 </div> 886 </div> 887 </li> 888 <li> 889 <div class="details" id="can i transfer my registration? (either to a different race or to a different rider)"> 890 <button class="details__summary"> 891 <span>Can I transfer my registration? (either to a different race or to a different rider)</span> 892 <img src="/wp-content/themes/yootheme-gfny/images/dropdown-arrow.svg" /> 893 </button> 894 <div class="details__body"> 895 <p>Unfortunately, GFNY entries are not refundable, transferable or deferrable.</p> 896 </div> 897 </div> 898 </li> 899 <li> 900 <div class="details" id="can i defer to next year?"> 901 <button class="details__summary"> 902 <span>Can I defer to next year?</span> 903 <img src="/wp-content/themes/yootheme-gfny/images/dropdown-arrow.svg" /> 904 </button> 905 <div class="details__body"> 906 <p>Unfortunately, we are not able to defer your ticket to next year as GFNY entries are not deferrable, transferrable or refundable.</p> 907 </div> 908 </div> 909 </li> 910 <li> 911 <div class="details" id="can i change my personal details on my ticket? (emergency contact, address) â> same as jersey, distance & team name in gfny.cc"> 912 <button class="details__summary"> 913 <span>Can I change my personal details on my ticket? (emergency contact, address) â> same as jersey, distance & team name in gfny.cc</span> 914 <img src="/wp-content/themes/yootheme-gfny/images/dropdown-arrow.svg" /> 915 </button> 916 <div class="details__body"> 917 <p>You can edit your race and personal details by logging into your gfny.cc account until 21 days before the race.</p> 918 </div> 919 </div> 920 </li> 921 </ul> 922 </div> 923 <div id="Send us a message" class="help-desk__contact-cta"> 924 <h2 class="help-desk__contact-cta-text">You couldnât find your answer?</h2> 925 <button class="help-desk__contact-cta-btn js-open-modal-form">Send us a message</button> 926 </div> 927 <div role="form" class="wpcf7" id="wpcf7-f477-o1" lang="en-US" dir="ltr"> 928<div class="screen-reader-response" role="alert" aria-live="polite"></div> 929<form action="/help-center/?contact#wpcf7-f477-o1" method="post" class="wpcf7-form init" novalidate="novalidate"> 930<div style="display: none;"> 931<input type="hidden" name="_wpcf7" value="477" /> 932<input type="hidden" name="_wpcf7_version" value="5.2.2" /> 933<input type="hidden" name="_wpcf7_locale" value="en_US" /> 934<input type="hidden" name="_wpcf7_unit_tag" value="wpcf7-f477-o1" /> 935<input type="hidden" name="_wpcf7_container_post" value="0" /> 936<input type="hidden" name="_wpcf7_posted_data_hash" value="" /> 937<input type="hidden" name="_wpcf7_recaptcha_response" value="" /> 938</div> 939<div id="contactus-form" class="uk-grid"> 940<h2>Contact us</h2> 941<p>Thank you for your interest in GFNY! Please fill out all the fields.<br /> 942We usually reply in less than 24hrs. 943</p> 944<div class="uk-width-expand@s"> 945<p class='uk-margin-small cf7-select-wrap'><span class='uk-input-label'>Select the franchise or event</span><span class="wpcf7-form-control-wrap send-to"><select name="send-to" class="wpcf7-form-control wpcf7-select cf-input" aria-invalid="false"><option value="GFNY World">GFNY World</option><option value="GFNY NYC">GFNY NYC</option><option value="GFNY Florida Sebring">GFNY Florida Sebring</option><option value="GFNY Punta del Este">GFNY Punta del Este</option><option value="GFNY Colonia">GFNY Colonia</option><option value="GFNY Alpes Vaujany">GFNY Alpes Vaujany</option><option value="GFNY Peru">GFNY Peru</option><option value="GFNY Italia">GFNY Italia</option><option value="GFNY Philippines">GFNY Philippines</option><option value="GFNY Cozumel">GFNY Cozumel</option><option value="GFNY Ecuador">GFNY Ecuador</option><option value="GFNY Belitung">GFNY Belitung</option><option value="GFNY Coaching" selected="selected">GFNY Coaching</option><option value="GFNY Chile">GFNY Chile</option><option value="GFNY Panama">GFNY Panama</option><option value="GFNY Santa Fe">GFNY Santa Fe</option><option value="GFNY Florida Marathon">GFNY Florida Marathon</option><option value="GFNY Argentina">GFNY Argentina</option><option value="GFNY Mazatlán">GFNY Mazatlán</option><option value="GFNY Oaxaca">GFNY Oaxaca</option><option value="GFNY Monterrey">GFNY Monterrey</option><option value="GFNY Portugal">GFNY Portugal</option><option value="GFNY República Dominicana">GFNY República Dominicana</option><option value="GFNY Costa Rica">GFNY Costa Rica</option><option value="GFNY Lourdes Tourmalet">GFNY Lourdes Tourmalet</option><option value="GFNY La Vaujany">GFNY La Vaujany</option><option value="GFNY Grand Ballon">GFNY Grand Ballon</option><option value="GFNY Ann Arbor">GFNY Ann Arbor</option><option value="GFNY Waco">GFNY Waco</option><option value="GFNY Uppsala">GFNY Uppsala</option><option value="GFNY Villard de Lans">GFNY Villard de Lans</option><option value="GFNY Cannes">
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