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1<link rel="preload" href="/brand/puffin-standing.png" as="image"/><title>Contact GWI | Sales, Billing &amp; Support</title><meta name="description" content="Reach GWI sales, billing, or technical support by phone or email. Monday–Friday, 8:00am–5:00pm ET, with a response within one business day."/><link rel="canonical" href="https://www.gwi.net/contact"/><meta property="og:title" content="GWI | Puffin Fast Fiber Internet for Maine"/><meta property="og:description" content="Great Works Internet: Maine&#x27;s local fiber ISP since 1994. Symmetrical fiber speeds, no contracts, no data caps, no games. It just puffin works."/><meta property="og:site_name" content="GWI"/><meta property="og:locale" content="en_US"/><meta property="og:image" content="https://www.gwi.net/brand/og-card.png"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta property="og:image:alt" content="GWI, Great Works Internet"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="GWI | Puffin Fast Fiber Internet for Maine"/><meta name="twitter:description" content="Great Works Internet: Maine&#x27;s local fiber ISP since 1994. Symmetrical fiber speeds, no contracts, no data caps, no games. It just puffin works."/><meta name="twitter:image" content="https://www.gwi.net/brand/og-card.png"/><link rel="icon" href="/favicon.ico?favicon.3oaj9qmi_83ic.ico" sizes="48x48" type="image/x-icon"/><link rel="icon" href="/icon.png?icon.2tug-0vyswq5c.png" sizes="512x512" type="image/png"/><link rel="apple-touch-icon" href="/apple-icon.png?apple-icon.1_-mdvniyfxqd.png" sizes="180x180" type="image/png"/><meta name="next-size-adjust" content=""/>
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1</head><body class="flex min-h-full flex-col"><div hidden=""><!--$--><!--/$--></div><header class="sticky top-0 z-50 border-b border-navy/10 bg-white/95 backdrop-blur"><div class="mx-auto flex max-w-6xl items-center justify-between px-4 py-3 sm:px-6"><a class="flex items-center gap-2" href="/"><img src="/brand/gwi-logo.png" alt="GWI, Great Works Internet" class="h-11 w-auto"/></a><nav class="hidden items-center gap-7 lg:flex"><a class="text-sm font-semibold text-navy/80 transition hover:text-blue-700" href="/residential">Residential</a><a class="text-sm font-semibold text-navy/80 transition hover:text-blue-700" href="/business">Business</a><a class="text-sm font-semibold text-navy/80 transition hover:text-blue-700" href="/about">About</a><a class="text-sm font-semibold text-navy/80 transition hover:text-blue-700" href="/contact">Contact</a><a href="https://account.gwi.net/" class="text-sm font-semibold text-navy/70 transition hover:text-blue-700">My Account</a><a class="rounded-full bg-orange px-5 py-2.5 text-sm font-bold text-navy shadow-sm transition hover:bg-orange-400" href="/order">Check My Address</a></nav><button class="flex h-10 w-10 items-center justify-center rounded-md text-navy lg:hidden" aria-label="Toggle menu" aria-expanded="false"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round"><path d="M4 7h16"></path><path d="M4 12h16"></path><path d="M4 17h16"></path></svg></button></div></header><main class="flex-1"><section class="bg-navy bg-[radial-gradient(ellipse_at_top_right,#2c3b6b_0%,transparent_55%)]"><div class="mx-auto max-w-6xl px-4 py-16 text-center sm:px-6 sm:py-20"><p class="text-sm font-bold uppercase tracking-widest text-sky">Contact</p><h1 class="mx-auto mt-3 max-w-3xl text-4xl font-extrabold leading-tight text-white sm:text-5xl">Talk To Our Support Team.</h1><p class="mx-auto mt-5 max-w-2xl text-lg text-white/80">Whether you&#x27;re ready to switch to fiber, need a hand cutting the cord, or have a question about your account, we&#x27;re here to help. Fill out the form below, or give us a call, and you can expect a response within one business day.</p></div></section><div id="get-in-touch"><section class="bg-navy"><div class="mx-auto max-w-3xl px-4 py-20 text-center sm:px-6"><p class="text-sm font-bold uppercase tracking-widest text-sky">Send us a message</p><h2 class="mt-3 text-3xl font-extrabold text-white sm:text-4xl">How can we help?</h2><p class="mx-auto mt-4 max-w-2xl text-white/80">Fill this out and our Maine-based team will get back to you, usually within one business day. Already a customer? Include your account number or service address so we can find you faster.</p><form class="mt-10 rounded-3xl border border-white/15 bg-navy-800 p-6 text-left sm:p-8"><input type="checkbox" class="hidden" style="display:none" tabindex="-1" autoComplete="off" aria-hidden="true" name="botcheck"/><div class="grid gap-5 sm:grid-cols-2"><label class="block"><span class="text-xs font-bold uppercase tracking-widest text-white/60">Your name</span><input type="text" placeholder="Jane Doe" required="" class="mt-2 w-full rounded-xl border border-white/15 bg-navy px-4 py-3 text-white placeholder:text-white/40 focus-visible:border-sky focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-sky/60" name="name"/></label><label class="block"><span class="text-xs font-bold uppercase tracking-widest text-white/60">Email</span><input type="email" placeholder="[email protected]" required="" class="mt-2 w-full rounded-xl border border-white/15 bg-navy px-4 py-3 text-white placeholder:text-white/40 focus-visible:border-sky focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-sky/60" name="email"/></label><label class="block"><span class="text-xs font-bold uppercase tracking-widest text-white/60">Phone (optional)</span><input type="tel" placeholder="(207) 555-0123" class="mt-2 w-full rounded-xl border border-white/15 bg-navy px-4 py-3 text-white placeholder:text-white/40 focus-visible:border-sky focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-sky/60" name="phone"/></label><label class="block"><span class="text-xs font-bold uppercase tracking-widest text-white/60">Service address (optional)</span><input type="text" placeholder="123 Main St, Northport, ME" class="mt-2 w-full rounded-xl border border-white/15 bg-navy px-4 py-3 text-white placeholder:text-white/40 focus-visible:border-sky focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-sky/60" name="address"/></label></div><label class="mt-5 block"><span class="text-xs font-bold uppercase tracking-widest text-white/60">How can we help?</span><textarea name="message" rows="3" placeholder="Tell us what&#x27;s going on. Include your account number or service address if you have it." class="mt-2 w-full rounded-xl border border-white/15 bg-navy px-4 py-3 text-white placeholder:text-white/40 focus-visible:border-sky focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-sky/60"></textarea></label><button type="submit" class="mt-6 w-full rounded-full bg-orange px-7 py-4 font-bold text-navy shadow-md transition hover:bg-orange-400 disabled:opacity-60">Send message</button></form><p class="mt-6 text-sm text-white/70">Prefer to talk it through? Call<!-- --> <a href="tel:+1-866-494-2020" class="font-bold text-sky">866-494-2020</a>
1, Monday to Friday, 8:00am to 5:00pm ET.</p></div></section></div><section class="mx-auto max-w-4xl px-4 py-16 sm:px-6"><p class="mb-10 text-center text-sm font-bold uppercase tracking-widest text-blue-700">Or reach us directly</p><div class="rounded-3xl bg-navy p-8 text-center"><p class="text-sm font-bold uppercase tracking-widest text-sky">Call us</p><a href="tel:+1-866-494-2020" class="mt-2 block font-display text-4xl font-extrabold text-white transition hover:text-sky sm:text-5xl">866-494-2020</a><p class="mt-3 text-white/70">Monday to Friday, 8:00am to 5:00pm ET</p></div><div class="mt-10 grid gap-5 sm:grid-cols-3"><div class="rounded-2xl border border-navy/10 bg-white p-6"><h2 class="font-bold text-navy">Sales</h2><p class="mt-2 text-sm leading-relaxed text-navy/70">New service, plans, and availability.</p><a href="mailto:[email protected]" class="mt-4 block break-all text-sm font-semibold text-blue-700 transition hover:underline">[email protected]</a></div><div class="rounded-2xl border border-navy/10 bg-white p-6"><h2 class="font-bold text-navy">Billing</h2><p class="mt-2 text-sm leading-relaxed text-navy/70">Invoices, payments, and account charges.</p><a href="mailto:[email protected]" class="mt-4 block break-all text-sm font-semibold text-blue-700 transition hover:underline">[email protected]</a></div><div class="rounded-2xl border border-navy/10 bg-white p-6"><h2 class="font-bold text-navy">Technical Support</h2><p class="mt-2 text-sm leading-relaxed text-navy/70">Connection, equipment, and speed issues.</p><a href="mailto:[email protected]" class="mt-4 block break-all text-sm font-semibold text-blue-700 transition hover:underline">[email protected]</a></div></div><div class="mt-10 grid gap-5 sm:grid-cols-2"><div class="rounded-2xl border border-navy/10 bg-cream p-6"><h2 class="font-bold text-navy">Already a customer?</h2><p class="mt-2 text-sm leading-relaxed text-navy/70">Manage billing, payments, and your account details in the customer portal.</p><a href="https://account.gwi.net/" class="mt-4 inline-block rounded-full bg-blue px-6 py-2.5 text-sm font-bold text-white transition hover:bg-blue-600">Go to My Account</a></div><div class="rounded-2xl border border-navy/10 bg-cream p-6"><h2 class="font-bold text-navy">Shopping for a plan?</h2><p class="mt-2 text-sm leading-relaxed text-navy/70">Check availability at your address and see the plans, prices, and broadband facts we can deliver to your door.</p><a class="mt-4 inline-block rounded-full border-2 border-navy/15 px-6 py-2.5 text-sm font-bold text-navy transition hover:border-blue hover:text-blue-700" href="/order">Check Availability</a></div></div><p class="mt-10 text-center text-sm text-navy/70">General inquiries:<!-- --> <a href="mailto:[email protected]" class="font-semibold text-blue-700 hover:underline">[email protected]</a></p></section><section class="bg-navy"><div class="mx-auto flex max-w-6xl flex-col items-center gap-8 px-4 py-16 sm:px-6 md:flex-row md:gap-14"><img src="/brand/puffin-thumbsup.png" alt="GWI puffin mascot giving a thumbs up" class="h-44 w-auto md:h-52"/><div class="text-center md:text-left"><h2 class="text-3xl font-extrabold text-white sm:text-4xl">Great Works for 30 Years and Counting</h2><p class="mt-4 max-w-xl text-white/80">Join the thousands of Mainers who have already ditched Big Cable for a better, local alternative. Experience the internet the way it was meant to be.</p><div class="mt-7 max-w-lg"><form class="w-full"><div class="flex flex-col gap-2 rounded-3xl p-2 sm:flex-row sm:items-center sm:rounded-full bg-white/10 ring-1 ring-white/20"><div class="relative min-w-0 flex-1"><input type="text" role="combobox" aria-label="Street address" aria-expanded="false" aria-autocomplete="list" placeholder="Enter your address" autoComplete="street-address" class="address-input w-full min-w-0 rounded-full bg-transparent py-3.5 pl-5 pr-9 text-base outline-none focus-visible:ring-2 address-input-dark text-white placeholder:text-white/50 focus-visible:ring-sky/80" value=""/><span aria-live="polite" class="sr-only"></span></div><button type="submit" disabled="" class="shrink-0 rounded-full bg-orange px-7 py-3.5 font-bold text-navy shadow-sm transition hover:bg-orange-400 disabled:cursor-not-allowed disabled:opacity-50">Check Address</button></div></form></div></div></div></section><!--$--><!--/$--></main><footer class="bg-navy text-white"><div class="mx-auto max-w-6xl px-4 py-14 sm:px-6"><div class="grid gap-10 md:grid-cols-[1.4fr_1fr_1fr_1fr]"><div><img src="/brand/gwi-logo.png" alt="GWI, Great Works Internet" class="logo-invert h-12 w-auto"/><p class="mt-4 max-w-xs text-sm leading-relaxed text-white/70">Maine&#x27;s local fiber internet company since 1994. Built by neighbors, for Maine.</p><img src="/brand/puffin-flying.png" alt="" class="mt-6 h-16 w-auto opacity-90"/></div><div><h2 class="text-sm font-bold uppercase tracking-wider text-sky">Services</h2><ul class="mt-4 space-y-2.5"><li><a class="text-sm text-white/80 transition hover:text-white" href="/residential">Residential</a></li><li><a class="text-sm text-white/80 transition hover:text-white" href="/business">Business</a></li><li><a class="text-sm text-white/80 transition hover:text-white" href="/order">Check Availability</a></li></ul></div><div><h2 class="text-sm font-bold uppercase tracking-wider text-sky">Company</h2><ul class="mt-4 space-y-2.5"><li><a class="text-sm text-white/80 transition hover:text-white" href="/about">About GWI</a></li><li><a class="text-sm text-white/80 transition hover:text-white" href="/broadband-labels">Consumer Broadband Labels</a></li></ul></div><div><h2 class="text-sm font-bold uppercase tracking-wider text-sky">Contact</h2><ul class="mt-4 space-y-2.5"><li><a class="text-sm text-white/80 transition hover:text-white" href="/contact">Contact Us</a></li><li><a href="https://account.gwi.net/" class="text-sm text-white/80 transition hover:text-white">My Account</a></li><li><a href="tel:+1-866-494-2020" class="text-sm text-white/80 transition hover:text-white">Call 866-494-2020</a></li></ul></div></div><div class="mt-12 flex flex-col gap-3 border-t border-white/15 pt-6 text-xs text-white/60 sm:flex-row sm:items-center sm:justify-between"><p>© <!-- -->2026<!-- --> Great Works Internet. All rights reserved.</p><div class="flex gap-5"><a class="transition hover:text-white" href="/legal/privacy">Privacy &amp;
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