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menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/hubspot-sales-hub/"><span><span><i class="menu-icons menu-icons-hubspot-sales"></i> HubSpot Sales Hub</span></span></a></li> 230 <li id="menu-item-11191" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/hubspot-service-hub/"><span><span><i class="menu-icons menu-icons-hubspot-service"></i> HubSpot Service Hub</span></span></a></li> 231 <li id="menu-item-11192" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/hubspot-marketing-hub/"><span><span><i class="menu-icons menu-icons-hubspot-marketing"></i> HubSpot Marketing Hub</span></span></a></li> 232 <li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/hubspot-cms-hub/"><span><span><i class="menu-icons menu-icons-hubspot-cms"></i> HubSpot CMS Hub</span></span></a></li> 233 <li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/hubspot-operations-hub/"><span><span><i class="menu-icons menu-icons-hubspot-Operations"></i> HubSpot Operations Hub</span></span></a></li> 234 <li id="menu-item-011193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/hubspot-capabilities/"><span><span><i class="menu-icons menu-icons-hubspot-capabilities"></i> Hubspot Capabilities</span></span></a></li> 235 <li id="menu-item-01114" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/hubspot-case-studies/"><span><span><i class="menu-icons menu-icons-hubspot-case-studies"></i> Hubspot Case Studies</span></span></a></li> 236 </ul> 237 </li> 238 239 240 </ul> 241 </li> 242 <li id="menu-item-8422" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="/company/"><span data-hover="Company"><span>Company</span></span><span class="collap"><i class="fa fa-chevron-down"></i></span></a> 243 <ul class="sub-menu"> 244 <li id="menu-item-7887" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/company/about-us/"><span><span><i class="menu-icons menu-icons-about"></i> About Us</span></span></a></li> 245 <li id="menu-item-1111" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/management-team/"><span><span><i class="menu-icons menu-icons-team"></i> Management Team</span></span></a></li> 246 <li id="menu-item-8119" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/company/featured-clients/"><span><span><i class="menu-icons menu-icons-client"></i> Featured Clients</span></span></a></li> 247 <li id="menu-item-8118" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/company/why-choose-us/"><span><span><i class="menu-icons menu-icons-why-choose"></i> Why Choose us</span></span></a></li> 248 <li id="menu-item-8204" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/company/customers-testimonials/"><span><span><i class="menu-icons menu-icons-testimonial"></i> Customers Testimonials</span></span></a></li> 249 <li id="menu-item-10157" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/career/"><span><span><i class="menu-icons menu-icons-career"></i> Career</span></span></a></li> 250 <li id="menu-item-10158" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/company/press-release/"><span><span><i class="menu-icons menu-icons-press-release"></i> Press Release</span></span></a></li> 251 <li id="menu-item-10159" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/company/pledge1/"><span><span><i class="menu-icons menu-icons-pledge1"></i> Pledge1%</span></span></a></li> 252 </ul> 253 </li> 254 <li id="menu-item-8456" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="/ai-services-main/"><span data-hover="AI Services"><span>AI Services</span></span><span class="collap"><i class="fa fa-chevron-down"></i></span></a> 255 <ul class="sub-menu"> 256 <li id="menu-item-890097" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-ai-services/"><span><span><i class="menu-icons menu-icons-SAS"></i> Salesforce AI Services</span></span></a></li> 257 <li id="menu-item-890096" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/generative-ai-services/"><span><span><i class="menu-icons menu-icons-GAS"></i> Generative AI Services</span></span></a></li> 258 <li id="menu-item-890096" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="https://girikon.ai/" target="_blank"><span><span><i class="menu-icons menu-icons-GAi"></i> Girikon.AI</span></span></a></li> 259 </ul> 260 </li> 261 <li id="menu-item-8620" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="/apps/"><span data-hover="Products"><span>Products</span></span><span class="collap"><i class="fa fa-chevron-down"></i></span></a> 262 <ul class="sub-menu"> 263 <li id="menu-item-1103312" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="https://girikon.ai/"><span><span><i class="menu-icons menu-icons-girikonai"></i> Girikon AI</span></span></a></li> 264 <li id="menu-item-110332" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="/salesforce-messaging/"><span><span><i class="menu-icons menu-icons-giriksmsApp"></i> GirikSMS App</span></span></a></li> 265 <li id="menu-item-110333" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="/cti-for-salesforce/"><span><span><i class="menu-icons menu-icons-girikctiApp"></i> GirikCTI App</span></span></a></li> 266 <li id="menu-item-110334" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="/ai-interviewer/"><span><span><i class="menu-icons menu-icons-girikhireApp"></i> GirikHire App</span></span></a></li> 267 <li id="menu-item-1100334" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="https://voice.girikon.ai//"><span><span><i class="menu-icons menu-icons-girikvoiceApp"></i> GirikVoice App</span></span></a></li> 268 </ul> 269 </li> 270 <li id="menu-item-9014" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="/industries/"><span data-hover="Industries"><span>Industries</span></span><span class="collap"><i class="fa fa-chevron-down"></i></span></a> 271 <ul class="sub-menu"> 272 <li id="menu-item-9548" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/energy-utilities/"><span><span><i class="menu-icons menu-icons-energy"></i> Energy / Utilities</span></span></a></li> 273 <li id="menu-item-9547" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/education/"><span><span><i class="menu-icons menu-icons-education"></i> Education</span></span></a></li> 274 <li id="menu-item-9550" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/government/"><span><span><i class="menu-icons menu-icons-government"></i> Government</span></span></a></li> 275 <li id="menu-item-9543" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/healthcare-hospitals/"><span><span><i class="menu-icons menu-icons-healthcare"></i> HealthCare / Hospitals</span></span></a></li> 276 <li id="menu-item-9549" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/life-sciences/"><span><span><i class="menu-icons menu-icons-life-science"></i> Life Sciences</span></span></a></li> 277 <li id="menu-item-9544" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/media/"><span><span><i class="menu-icons menu-icons-media"></i> Media</span></span></a></li> 278 <li id="menu-item-9545" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/manufacturing/"><span><span><i class="menu-icons menu-icons-manufacturing"></i> Manufacturing</span></span></a></li> 279 <li id="menu-item-9546" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/retail/"><span><span><i class="menu-icons menu-icons-retail"></i> Retail</span></span></a></li> 280 <li id="menu-item-95046" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/financial-services/"><span><span><i class="menu-icons menu-icons-financial-services"></i> Financial Services</span></span></a></li> 281 <li id="menu-item-950460" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/hospitality/"><span><span><i class="menu-icons menu-icons-financial-services"></i>
281 Hospitality</span></span></a></li> 282 <li id="menu-item-950461" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/industries/real-estate/"><span><span><i class="menu-icons menu-icons-financial-services"></i> Real Estate</span></span></a></li> 283 </ul> 284 </li> 285 <li id="menu-item-8620" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="#"><span data-hover="Products"><span>Insights</span></span><span class="collap"><i class="fa fa-chevron-down"></i></span></a> 286 <ul class="sub-menu"> 287 <li id="menu-item-113302" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="/blog/"><span><span><i class="menu-icons menu-icons-blogger"></i> Blogs</span></span></a></li> 288 <li id="menu-item-11332" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="/case-studies/"><span><span><i class="menu-icons menu-icons-CaseStudy"></i> Case Studies</span></span></a></li> 289 <li id="menu-item-113302" class="menu-item menu-item-type-post_type menu-item-object-page"><a class="shape border5px" href="/infographics/"><span><span><i class="menu-icons menu-icons-infographics"></i> Infographics</span></span></a></li> 290 </ul> 291 </li> 292 <li id="menu-item-9552" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/contact-us/"><span data-hover="Contact Us"><span>Contact Us</span></span></a></li> 293 </ul> 294 <div class="mobile-bottom-nav"> 295 <ul> 296 <li><a href="/salesforce-cloud/" class="white"><i class="menu-icons menu-icons-web"></i> Salesforce Development</a></li> 297 <li><a href="/services/mobile/" class="white"><i class="menu-icons menu-icons-telephone"></i> Mobile</a></li> 298 <li><a href="/services/technology-areas/node-js/" class="white"><i class="menu-icons menu-icons-web"></i> MEAN</a></li> 299 </ul> 300 </div> 301 <div class="mobile-call-to-action" align="center"> 302 <div align="center"> 303 <div class="giri_email"><a href="/contact-us/" aria-label="Contact Us"><i class="fa fa-envelope-o white"></i></a></div> 304 305 <div class="giri_phone"> 306 <button 307 type="button" 308 aria-label="Contact Us" 309 id="open-phone-list" 310 class="phone-button round white"> 311 <i class="fa fa-phone"></i> 312</button> 313 <!--<a href="javascript:void(0)" aria-label="Contact Us" id="open-phone-list" class="phone-button round white"> 314 <i class="fa fa-phone"></i> 315 </a>--> 316</div> 317 318 </div> 319 </div> 320 </div> 321 <header class="top-head sticky-nav top-head-border-bottom" data-sticky="true"> 322 <div class="container-fluid"> 323 <div class="row"> 324 <div class="pull-left logo"><a href="/" rel="home" class="logo-img"> <img src="/wp-content/uploads/2016/09/girikon-logo.png" alt="Girikon" aria-label="Girikon logo"> </a></div> 325 <div class="pull-right 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sales-email border5px" href="/contact-us/"><i class="fa fa-envelope"></i> [email protected]</a></li> 334 </ul> 335 </div> 336 <div class="clearfix"></div> 337 </div> 338 <nav class="top-nav nav-animate to-bottom "> 339 <ul id="menu-main-menu"> 340 <li id="menu-item-8422" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="/company/"><span data-hover="Company"><span>Company</span></span></a> 341 <ul class="sub-menu"> 342 <li id="menu-item-7887" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/company/about-us/"><span><span><i class="menu-icons menu-icons-about"></i> About Us</span></span></a></li> 343 <li id="menu-item-7887" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/management-team/"><span><span><i class="menu-icons menu-icons-team"></i> Management Team</span></span></a></li> 344 <li id="menu-item-8119" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/company/featured-clients/"><span><span><i class="menu-icons menu-icons-client"></i> Featured Clients</span></span></a></li> 345 <li id="menu-item-81109" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/company/location/"><span><span><i class="menu-icons menu-icons-location"></i> Location</span></span></a></li> 346 <li id="menu-item-8118" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/company/why-choose-us/"><span><span><i class="menu-icons menu-icons-why-choose"></i> Why Choose us</span></span></a></li> 347 <li id="menu-item-8204" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/company/customers-testimonials/"><span><span><i class="menu-icons menu-icons-testimonial"></i> Customers Testimonials</span></span></a></li> 348 <li id="menu-item-10157" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/career/"><span><span><i class="menu-icons menu-icons-career"></i> Career</span></span></a></li> 349 <li id="menu-item-10158" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/company/press-release/"><span><span><i class="menu-icons menu-icons-press-release"></i> Press Release</span></span></a></li> 350 <li id="menu-item-10159" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/company/pledge1/"><span><span><i class="menu-icons menu-icons-pledge1"></i> Pledge1%</span></span></a></li> 351 </ul> 352 </li> 353 <li id="menu-item-8231" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children megamenu hasChildren"><span class="inner-mega"><a class="shape border5px" href="/services/"><span data-hover="Services"><span>Services</span></span></a></span> 354 <ul class="sub-menu leftbordernone"> 355 <li id="menu-item-8653" class="girikon-megamenu-items menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children"> 356 <div class="tabmenu"> 357 <div class="megamenutab"> 358 <button class="tablinks" onclick="openCity(event, 'salesforce-cloud')" id="defaultOpen"><img alt="Girikon" src="/wp-content/themes/twentysixteen/images/salesforce-cloud-icon.webp"> Salesforce Cloud</button> 359 <button class="tablinks" onclick="openCity(event, 'hubSpot-services')"><img alt="Girikon" src="/wp-content/themes/twentysixteen/images/hubspot-services-icon.webp"> HubSpot Services</button> 360 </div> 361 <div id="salesforce-cloud" class="tabcontent"> 362 <a class="tabcontent-head" href="/salesforce-cloud/">Salesforce Cloud</a> 363 <div class="row"> 364 <div class="col-lg-4"> 365 <ul class="sub-menu"> 366 <li id="menu-item-11085" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-consulting-services/"><span><span><i class="menu-icons menu-icons-gear"></i> Salesforce Consulting Services</span><b class="sub-t">Salesforce Consulting Services</b></span></a></li> 367 <li id="menu-item-8645" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-implementation-services/"><span><span><i class="menu-icons menu-icons-computer"></i> Salesforce Sales & Service Cloud</span><b class="sub-t">Salesforce Sales and Service Cloud</b></span></a></li> 368 <li id="menu-item-8900907" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/omnistudio/"><span><span><i class="menu-icons menu-icons-SAS"></i> Salesforce OmniStudio</span></span></a></li> 369 <li id="menu-item-8900917" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/agentforce-consulting-services/"><span><span><i class="menu-icons menu-icons-agentforce"></i> Agentforce Consulting Services</span></span></a></li> 370 <li id="menu-item-8647" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-communities-implementation-services/"><span><span><i class="menu-icons menu-icons-community"></i> Salesforce Experience Cloud</span><b class="sub-t">Salesforce Experience Cloud</b></span></a></li> 371 <li id="menu-item-8647" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/einstein/"><span><span><i class="menu-icons menu-icons-einstein"></i> Einstein</span><b class="sub-t">Einstein</b></span></a></li> 372 <li id="menu-item-111057" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/data-cloud/"><span><span><i class="menu-icons menu-icons-data-cloud"></i> Data Cloud</span></span></a></li> 373 </ul></div> 374 <div class="col-lg-4"> 375 <ul class="sub-menu"> 376 <li id="menu-item-8411" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/offshore-salesforce-development/"><span><span><i class="menu-icons menu-icons-web"></i> Salesforce Development Services</span><b class="sub-t">Salesforce Development</b></span></a></li> 377 <li id="menu-item-9500" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/mulesoft-consulting/"><span><span><i class="menu-icons muleSoft-consulting-icon"></i> MuleSoft Consulting Services</span><b class="sub-t">MuleSoft Consulting Services</b></span></a></li> 378 <li id="menu-item-8648" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-integration-services/"><span><span><i class="menu-icons menu-icons-arrows"></i> Salesforce Integration Services</span><b class="sub-t">Salesforce Integration Services</b></span></a></li> 379 <li id="menu-item-8649" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-support/"><span><span><i class="menu-icons menu-icons-person"></i> Salesforce Support</span><b class="sub-t">Salesforce Support</b></span></a></li> 380 <li id="menu-item-11157" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-marketing-cloud/"><span><span><i class="menu-icons menu-icons-marketing-cloud"></i> Salesforce Marketing Cloud</span></span></a></li> 381 <li id="menu-item-8646" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/force-com-app-development/"><span><span><i class="menu-icons menu-icons-app-development"></i>
381 Force.com App Development</span><b class="sub-t">Force.com App Development</b></span></a></li> 382 <li id="menu-item-8647" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-lightning/"><span><span><i class="menu-icons menu-icons-salesforce-lightening-services"></i> Salesforce Lightning Services</span></span></a></li> 383 </ul> 384 </div> 385 <div class="col-lg-4"> 386 <div class="salesforce-logos"> 387 <img alt="Girikon" src="/wp-content/themes/twentysixteen/images/salesforce-partner-2015.webp"> 388 <img alt="Girikon" src="/wp-content/themes/twentysixteen/images/appexchange-logo.webp"> 389 <img alt="Girikon" src="/wp-content/themes/twentysixteen/images/salesforce-consulting-partner.webp"> 390 <img alt="Girikon" src="/wp-content/themes/twentysixteen/images/pledge1.webp"> 391 </div> 392 </div> 393 </div> 394 395 </div> 396 <div id="hubSpot-services" class="tabcontent"> 397 <a class="tabcontent-head" href="/hubspot-services/"><span><span>HubSpot Services</span></span></a> 398 <div class="row"> 399 <div class="col-lg-4"> 400 <ul class="sub-menu"> 401 <li id="menu-item-11189" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-consulting/"><span><span><i class="menu-icons menu-icons-hubspot"></i> HubSpot Consulting</span></span></a></li> 402 <li id="menu-item-11190" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-sales-hub/"><span><span><i class="menu-icons menu-icons-hubspot-sales"></i> HubSpot Sales Hub</span></span></a></li> 403 <li id="menu-item-11191" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-service-hub/"><span><span><i class="menu-icons menu-icons-hubspot-service"></i> HubSpot Service Hub</span></span></a></li> 404 <li id="menu-item-11192" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-marketing-hub/"><span><span><i class="menu-icons menu-icons-hubspot-marketing"></i> HubSpot Marketing Hub</span></span></a></li> 405 </ul></div> 406 <div class="col-lg-4"> 407 <ul class="sub-menu"> 408 <li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-cms-hub/"><span><span><i class="menu-icons menu-icons-hubspot-cms"></i> HubSpot CMS Hub</span></span></a></li> 409 <li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-operations-hub/"><span><span><i class="menu-icons menu-icons-hubspot-Operations"></i> HubSpot Operations Hub</span></span></a></li> 410 <li id="menu-item-011193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-capabilities/"><span><span><i class="menu-icons menu-icons-hubspot-capabilities"></i> Hubspot Capabilities</span></span></a></li> 411 <li id="menu-item-01114" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/hubspot-case-studies/"><span><span><i class="menu-icons menu-icons-hubspot-case-studies"></i> Hubspot Case Studies</span></span></a></li> 412 </ul></div> 413 414 <div class="col-lg-4"> 415 <div class="hubspot-menu-logos"> 416 <img alt="Girikon" src="/wp-content/themes/twentysixteen/images/hubspot-menu-logos.webp"> 417 </div> 418 </div> 419 </div> 420 </div> 421 <div id="qa-services" class="tabcontent"> 422 <a class="tabcontent-head" href="/services/qa-services/"><span><span>QA Services</span></span></a> 423 <div class="row"> 424 <div class="col-lg-6"> 425 <ul class="sub-menu"> 426 <li id="menu-item-11190" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/crm-testing/"><span><span><i class="menu-icons menu-icons-QA-crm"></i>
426 CRM Testing Services </span></span></a></li> 427 <li id="menu-item-11189" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/automation-testing/"><span><span><i class="menu-icons menu-icons-QA-automation"></i> Automation Testing Services </span></span></a></li> 428 <li id="menu-item-11191" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/api-testing-services/"><span><span><i class="menu-icons menu-icons-QA-api"></i> API Testing Services </span></span></a></li> 429 <li id="menu-item-11192" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/manual-testing/"><span><span><i class="menu-icons menu-icons-QA-manual"></i> Manual Testing Services </span></span></a></li> 430 </ul></div> 431 <div class="col-lg-6"> 432 <ul class="sub-menu"> 433 <li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/database-testing-services/"><span><span><i class="menu-icons menu-icons-QA-database"></i> Database Testing Services </span></span></a></li> 434 <li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/mobile-testing/"><span><span><i class="menu-icons menu-icons-QA-mobile"></i> Mobile Testing Services </span></span></a></li> 435 <li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/qa-outsourcing/"><span><span><i class="menu-icons menu-icons-QA-outsourcing"></i> QA Outsourcing Services </span></span></a></li> 436 <!--<li id="menu-item-11193" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/end-to-end-testing/"><span><span><i class="menu-icons menu-icons-QA-EtoE"></i> End to End Testing </span></span></a></li>--> 437 </ul></div> 438 </div> 439 </div> 440 <div id="it-services" class="tabcontent"> 441 <a class="tabcontent-head" href="/services/program-management-pmo/"><span><span>IT Services</span></span></a> 442 <div class="row"> 443 <div class="col-lg-6"> 444 <ul class="sub-menu"> 445 <li id="menu-item-11169" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/technology-areas/node-js/"><span><span><i class="menu-icons menu-icons-nodejs"></i> Node.js</span></span></a></li> 446 <li id="menu-item-11172" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/talend-consulting-services/"><span><span><i class="menu-icons menu-icons-talend_logo"></i> Talend Consulting Services</span></span></a></li> 447 448 <li id="menu-item-11171" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/cloud-services/microsoft-cloud-services/"><span><span><i class="menu-icons menu-icons-microsoft"></i> Microsoft Cloud Services</span></span></a></li> 449 <li id="menu-item-11170" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/cloud-services/oracle-cloud-services/"><span><span><i class="menu-icons menu-icons-oracle"></i> Oracle Services</span></span></a></li> 450 <li id="menu-item-11174" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/professional-services/atlassian/"><span><span><i class="menu-icons menu-icons-Atlassian"></i> Atlassian Services</span></span></a></li> 451 </ul> 452 </div> 453 <div class="col-lg-6"> 454 <ul class="sub-menu"> 455 <li id="menu-item-11173" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/quality-engineering-testing/girikon-sqae/"><span><span><i class="menu-icons menu-icons-quality"></i> Girikon SQAE</span></span></a></li> 456 <li id="menu-item-8671" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/mobile/mobile-app-development/"><span><span><i class="menu-icons menu-icons-telephone"></i> Mobile App Development</span></span></a></li> 457 <li id="menu-item-8670" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/mobile/ios-app-development/"><span><span><i class="menu-icons menu-icons-technology"></i> iOS App Development</span></span></a></li> 458 <li id="menu-item-8669" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/services/mobile/android-app-development/"><span><span><i class="menu-icons menu-icons-system"></i> Android App Development</span></span></a></li> 459 </ul> </div> 460 </div> 461 462 463 </div> 464 </div> 465 </li> 466 </ul> 467 </li> 468 <li id="menu-item-8456" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="/ai-services-main/"><span data-hover="AI Services"><span>AI Services</span></span></a> 469 <ul class="sub-menu"> 470 <li id="menu-item-890097" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-ai-services/"><span><span><i class="menu-icons menu-icons-SAS"></i> Salesforce AI Services</span></span></a></li> 471 <li id="menu-item-890096" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/generative-ai-services/"><span><span><i class="menu-icons menu-icons-GAS"></i> Generative AI Services</span></span></a></li> 472 <li id="menu-item-890096" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="https://girikon.ai/" target="_blank"><span><span><i class="menu-icons menu-icons-GAi"></i> Girikon.AI</span></span></a></li> 473 </ul> 474 </li> 475 <li id="menu-item-8620" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="/apps/"><span data-hover="Products"><span>Products</span></span></a> 476 <ul class="sub-menu"> 477 <li id="menu-item-1103312" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="https://girikon.ai/"><span><span><i class="menu-icons menu-icons-girikonai"></i> Girikon AI</span></span></a></li> 478 <li id="menu-item-110332" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/salesforce-messaging/"><span><span><i class="menu-icons menu-icons-giriksmsApp"></i> GirikSMS App</span></span></a></li> 479 <li id="menu-item-110333" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/cti-for-salesforce/"><span><span><i class="menu-icons menu-icons-girikctiApp"></i> GirikCTI App</span></span></a></li> 480 <li id="menu-item-110334" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/ai-interviewer/"><span><span><i class="menu-icons menu-icons-girikhireApp"></i> GirikHire App</span></span></a></li> 481 <li id="menu-item-1100334" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="https://voice.girikon.ai/"><span><span><i class="menu-icons menu-icons-girikvoiceApp"></i> GirikVoice App</span></span></a></li> 482 </ul> 483 </li> 484 <li id="menu-item-9014" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children megamenu hasChildren"><span class="inner-mega"><a class="shape border5px" href="/industries/"><span data-hover="Industries"><span>Industries</span></span></a></span> 485 <ul class="sub-menu leftbordernone industries-menu-dropdown"> 486 <li id="menu-item-8653" class="girikon-megamenu-items menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children"> 487 <div class="row paddingaround20"> 488 <div class="col-lg-6"> 489 <ul class="sub-menu"> 490 <li id="menu-item-9548" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/energy-utilities/"><span><span><i class="menu-icons menu-icons-energy"></i> Energy / Utilities</span></span></a></li> 491 <li id="menu-item-9547" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/education/"><span><span><i class="menu-icons menu-icons-education"></i> Education</span></span></a></li> 492 <li id="menu-item-9550" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/government/"><span><span><i class="menu-icons menu-icons-government"></i> Government</span></span></a></li> 493 <li id="menu-item-9543" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/healthcare-hospitals/"><span><span><i class="menu-icons menu-icons-healthcare"></i> HealthCare / Hospitals</span></span></a></li> 494 <li id="menu-item-9549" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/life-sciences/"><span><span><i class="menu-icons menu-icons-life-science"></i> Life Sciences</span></span></a></li> 495 <li id="menu-item-9544" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/media/"><span><span><i class="menu-icons menu-icons-media"></i> Media</span></span></a></li> 496 </ul> 497 </div> 498 <div class="col-lg-6"> 499 <ul class="sub-menu"> 500 <li id="menu-item-9545" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/manufacturing/"><span><span><i class="menu-icons menu-icons-manufacturing"></i> Manufacturing</span></span></a></li> 501 <li id="menu-item-9546" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/retail/"><span><span><i class="menu-icons menu-icons-retail"></i> Retail</span></span></a></li> 502 <li id="menu-item-95046" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/financial-services/"><span><span><i class="menu-icons menu-icons-financial-services"></i> Financial Services</span></span></a></li> 503 <li id="menu-item-95046o" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/hospitality/"><span><span><i class="menu-icons menu-icons-hospitality"></i>
503 Hospitality</span></span></a></li> 504 <li id="menu-item-950461" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/industries/real-estate/"><span><span><i class="menu-icons menu-icons-real-estate"></i> Real Estate</span></span></a></li> 505 </ul> 506 </div> 507 </div> 508 </li> 509 </ul> 510 </li> 511 <li id="menu-item-90014" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children hasChildren"><a class="shape border5px" href="#"><span data-hover="Insights"><span>Insights</span></span></a> 512 <ul class="sub-menu"> 513 <li id="menu-item-9547" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/blog/"><span><span><i class="menu-icons menu-icons-blogger"></i> Blogs </span></span></a></li> 514 <li id="menu-item-9548" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/case-studies/"><span><span><i class="menu-icons menu-icons-CaseStudy"></i> Case Studies</span></span></a></li> 515 <li id="menu-item-95408" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="" href="/infographics/"><span><span><i class="menu-icons menu-icons-infographics"></i> Infographics</span></span></a></li> 516 </ul> 517 </li> 518 <!--<li id="menu-item-9551" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/career/"><span data-hover="Career"><span>Career</span></span></a></li>--> 519 <li id="menu-item-9552" class="menu-item menu-item-type-post_type menu-item-object-page "><a class="shape border5px" href="/contact-us/"><span data-hover="Contact Us"><span>Contact Us</span></span></a></li> 520 </ul> 521 </nav> 522 </div> 523 </div> 524 </div> 525 </header> 526</div> 527<!-- header end --> 528<div class="clearfix"></div> 529<div class="header-height-155"></div><div class="container-fluid inner-page-nav"><!-- child-page-links --> 530 <div class="row my-own-nav"> 531 <div class="title-container"> 532 <div class="mybreadcrumbs fx" data-animate="fadeInDown"> 533 <div class="inner"> 534 <ul id="owl-demo" style="display:none" class="cf"><li data-item="1" class="item "> <a href="/company/about-us/" class="" title="About Us"><span ><i class="menu-icons menu-icons-about"></i></span><span>About Us</span></a></li><li data-item="2" class="item "> <a href="/company/featured-clients/" class="" title="Featured Clients"><span ><i class="menu-icons menu-icons-client"></i></span><span>Featured Clients</span></a></li><li data-item="3" class="item "> <a href="/company/why-choose-us/" class="" title="Why Choose us"><span ><i class="menu-icons menu-icons-why-choose"></i></span><span>Why Choose us</span></a></li><li data-item="4" class="item "> <a href="/company/customers-testimonials/" class="" title="Customers Testimonials"><span ><i class="menu-icons menu-icons-testimonial"></i></span><span>Customers Testimonials</span></a></li><li data-item="5" class="item "> <a href="/company/development-methodology/" class="" title="Development Methodology"><span ><i class="menu-icons menu-icons-Development"></i></span><span>Development Methodology</span></a></li><li data-item="6" class="item "> <a href="/company/engagement-models/" class="" title="Engagement Models"><span ><i class="menu-icons menu-icons-Engagement-Models"></i></span><span>Engagement Models</span></a></li><li data-item="7" class="item "> <a href="/services/program-management-pmo/consulting/" class="" title="Consulting"><span ><i class="menu-icons menu-icons-signs"></i></span><span>Consulting</span></a></li><li data-item="8" class="item "> <a href="/company/press-release/" class="" title="Press Release"><span ></span><span>Press Release</span></a></li><li data-item="9" class="item "> <a href="/company/pledge1/" class="" title="Pledge 1%"><span ></span><span>Pledge 1%</span></a></li><li data-item="10" class="item "> <a href="/company/location/" class="" title="Location"><span ></span><span>Location</span></a></li><li data-item="9" class="item active"> <a href="https://www.girikon.com/blog/" class="active" title="Blogs"><span><img class="vc_tta-icon" alt="blogger-1.png" src="https://www.girikon.com/w
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557<div class="container"> 558 <div class=""> 559 <div class="row"> 560 <div class="main-heading centered marbottom"> 561 <h1 class="sub-title h3"><span class="gray">Our</span> <span class="main-color"> Blogs</span></h1> 562 <div class="heading-separator"><span class="main-bg"></span><span class="dark-bg"></span></div> 563 </div> 564 </div> 565 </div> 566</div> 567<div class="container"> 568 <div class="row"> 569 <div class="col-md-9 girikon-post1"> 570 <div class="item"> 571 <div class="col-md-3"> 572 <div class="post-image"> 573 <a class="post-thumnail" href="https://www.girikon.com/blog/salesforce-foundations-pricing-explained/"> 574 <img src="https://www.girikon.com/wp-content/uploads/2026/09/Salesforce-Foundations-Explained-What-You-Get-Free-and-What-Youll-Still-Pay-For-1200x686.webp" alt="Salesforce Foundations Explained: What You Get Free, and What You’ll Still Pay For" /> 575 </a> 576 </div> 577 </div> 578 <div class="post-item col-md-9"> 579 <div class="post-icon-heading"> 580 <div class="blog-icon casepadtop"></div> 581 <div class="blog-title"><a href="https://www.girikon.com/blog/salesforce-foundations-pricing-explained/">Salesforce Foundations Explained: What You Get Free, and What You’ll Still Pay For</a> 582 <ul class="post-meta"> 583 <li class="meta-date"> 584 <i class="fa fa-clock-o"></i> 585 September 21, 2026 </li> 586 <li class="meta-user"> 587 <i class="fa fa-user"></i> 588 <span class="user">Sakshi Sharma</span> 589 </li> 590 </ul> 591 </div> 592 <div class="clearfix"></div> 593 </div> 594 <div class="post-info-container"> 595 596 597Salesforce Foundations is free, but how much of your Salesforce setup does that actually cover? 598 599 600 601Foundations give eligible Salesforce customers access to a broader set of capabilities without an extra license fee, but some features have usage limits, while other capabilities may require additional products or paid capacity. 602 603That distinction matters when your business needs to go beyond basics. You may require more users, more features, higher usage limits, or integration into your existing business processes â which may not always be available in the free version. Understanding where that line sits allows you to set your expectations for your Salesforce configuration and budgeting accordingly. 604 605Before you build your processes around Salesforce Foundations, it is worth knowing what you get for free and where the costs can start to come in. 606 607 608What’s inside 609 610What Is Salesforce Foundations? 611What Is Included in Salesforce Foundations? 612Salesforce Foundations Pricing: What Is Free What Still Costs? 613Salesforce Foundations vs Starter vs Enterprise 614Where Salesforce Foundations Stops Being “Free” 615The Bottom Line 616FAQs 617 618 619 620What Is Salesforce Foundations? 621 622Salesforce Foundations bring together core Salesforce features to help businesses make better use of their current CRM system. It is specially built for organizations that want to extend their capabilities in Salesforce but not yet ready to upgrade to another edition. 623 624 625 626Foundations work with an existing Salesforce environment rather than replacing it. So, it is not a standalone alternative to Enterprise Edition. If you are evaluating how Foundations fit into your broader Salesforce setup or assessing Salesforce Foundations pricing â a Salesforce consulting partner can help you assess the right configuration and approach. 627 628 629What Is Included in Salesforce Foundations? 630 631So, what do you actually get with Salesforce Foundations? Rather than looking at every individual feature, it helps to look at the main areas Foundations brings together: 632 633 634 635 636AreaWhatâs included 637 638 639SalesLead management, account management, contact management, opportunity management, and sales activities management functionalities. 640ServiceCase management, knowledge management, service console, and other functionalities to assist teams in resolving customer problems. 641MarketingFeatures such as e-mail marketing, customer segmentation, form building, and other features that facilitate customer communication management. 642CommerceCommerce features that enable firms to have their own storefronts, payment process, products, and other related features. 643Data 360Customer data and segmentation functionalities that allow firms to collect customer information to provide better customer experiences. 644AgentforceAI-enabled features for sales and service, including some usage for helping businesses implement AI within their organizations. 645 646 647 648 649Foundations can go beyond basic CRM functionality, bringing sales, service, marketing, commerce, data, and Salesforce AI capabilities into the existing Salesforce environment â however, these capabilities are not necessarily unlimited. Some features have usage limits, and exceeding them may require additional paid capacity. 650 651Salesforce Foundations Pricing: What Is Free What Still Costs? 652 653Salesforce Foundations comes at $0 additional license cost for eligible Salesforce customers. But âfreeâ does not mean every capability comes with unlimited usage. 654 655Included at no additional license cost 656 657You get access to the Foundations functionality across sales, service, marketing, commerce, Data 360, and Agentforce. Salesforce also provides specific usage allocations, such as including marketing email sends and Agentforce credits. 658 659What can still cost extra? 660
661Additional costs can come in when your usage goes beyond the included allowances or when you need capabilities outside Foundations. This can include: 662 663 664Agentforce: Additional AI usage after the included credits is consumed. 665Data 360: Additional consumption or higher capacity based on your data and usage. 666Marketing: Email activity beyond the included monthly allowance. 667Commerce: Certain transaction-related usage or capabilities. 668Salesforce advanced products: Any product that is not included in the Foundations package may have a separate license to be purchased. 669 670 671Therefore, while considering Salesforce Foundations pricing â the one main distinction is: The additional Salesforce Foundations charge is $0, but your Salesforce total costs may go up depending on the usage and purchases. 672 673Salesforce Foundations vs Starter vs Enterprise 674 675To start with, it may appear that Salesforce Starter vs Foundations and Salesforce Foundations vs Enterprise Edition are very much alike. However, they are from different Salesforce products categories. 676 677 678 679 680ComparisonStarterFoundationsEnterprise 681 682 683Primary purposeCRM package for rookiesCross-cloud features in a certified Salesforce environmentSalesforce edition 684Salesâââ 685Serviceâââ 686Marketingâââ 687Commerceâââ 688Customization optionsBasicDepends on the edition underneathâ 689Works with an existing Salesforce orgNot primarilyââ 690 691 692 693Swipe to see more â 694 695The key distinction lies in how they fit into the organization. 696 697 698Starter is a Salesforce edition aimed at being a starting point for organizations requiring fundamental CRM features in one product. 699Foundations, in contrast, expand capabilities across Salesforce clouds on top of a valid Salesforce environment. 700Meanwhile, Enterprise is a more advanced Salesforce edition offering enhanced capabilities in customizations, automations, integrations, and platform capabilities. 701 702 703Thus, Foundations is not a substitute for a more expensive Enterprise version. It all comes down to which path you are following. 704 705Where Salesforce Foundations Stops Being “Free” 706 707The free offering works well until your business starts asking for more from it. That point can come when you use more than the included Agentforce credits, need additional Data 360 capacity, or want to send marketing messages beyond the included volume. 708 709The same applies when your team needs functionality that Foundations does not cover. You may need more advanced customization, automation, integrations in Salesforce org, or enterprise-level Salesforce capabilities that require a different product or edition. 710 711 712 713So, the question is not simply how long you can use Foundations for free. It is whether the included capabilities and usage limits still match what your business needs. If they donât, additional Salesforce costs may come into play. 714 715 716The Bottom Line 717 718 719Salesforce Foundations can give eligible Salesforce customers access to a broader set of capabilities without an additional add-on license fee. But that does not mean unlimited access. 720Usage limits, additional capacity, and advanced Salesforce requirements can still be added to your overall costs. Understanding that difference helps you look at Foundations realisticallyânot simply as a free Salesforce offering, but as a starting point with clear boundaries. 721 722 723FAQs 724 725 726 727Q. Is Salesforce Foundations really free? 728Salesforce Foundations comes at no additional license cost for eligible Salesforce customers, but included usage has limits. Additional usage or capabilities may still cost extra. 729 730 731Q. What is included in Salesforce Foundations? 732Foundations bring together capabilities across sales, service, marketing, commerce, Data 360, and Agentforce, with specific usage allowances. 733 734 735Q. Does Salesforce Foundations include Agentforce? 736Yes. 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974@media (max-width:900px){ 975.gkl-blog h2{font-size:26px; margin-top:44px;} 976.gkl-cards-3{grid-template-columns:repeat(2,minmax(0,1fr));} 977} 978@media (max-width:700px){ 979.gkl-cards,.gkl-cards-3,.gkl-dgrid{grid-template-columns:1fr;} 980} 981@media (max-width:640px){ 982.gkl-blog{font-size:16.5px;} 983.gkl-blog h2{font-size:23px;} 984.gkl-blog h3,.gkl-step h2{font-size:18.5px;} 985.gkl-lede{font-size:17px; padding:17px 18px;} 986.gkl-toc{padding:18px 18px 6px;} 987.gkl-chips,.gkl-qs{grid-template-columns:1fr;} 988.gkl-op{flex-direction:column; gap:12px; padding:18px;} 989.gkl-faq-i{padding:16px 18px;} 990.gkl-cta{padding:22px 20px;} 991.gkl-emph{font-size:17.5px;} 992.gkl-quote{font-size:17px; padding:17px 18px;} 993.gkl-takeaway{padding:18px 18px;} 994.gkl-steps{padding-left:22px;} 995.gkl-step::before{left:-22px;} 996} 997@media (prefers-reduced-motion:reduce){ 998.gkl-blog *{transition:none !important;} 999.gkl-card:hover{transform:none;} 1000} 1001 </div> 1002 <div class="blog-bottom text-right "> 1003 <a href="https://www.girikon.com/blog/salesforce-foundations-pricing-explained/" class="btn read-more">Read More</a> 1004 </div> 1005 </div> 1006 </div> 1007 <div class="item"> 1008 <div class="col-md-3"> 1009 <div class="post-image"> 1010 <a class="post-thumnail" href="https://www.girikon.com/blog/salesforce-informatica-acquisition-mdm-data-cloud-impact/"> 1011 <img src="https://www.girikon.com/wp-content/uploads/2026/09/Salesforce-Bought-Informatica-What-It-Means-for-Your-MDM-Data-Cloud-Bill-and-Integration-Plans-1200x686.webp" alt="Salesforce Bought Informatica: What It Means for Your MDM, Data Cloud Bill, and Integration Plans" /> 1012 </a> 1013 </div> 1014 </div> 1015 <div class="post-item col-md-9"> 1016 <div class="post-icon-heading"> 1017 <div class="blog-icon casepadtop"></div> 1018 <div class="blog-title"><a href="https://www.girikon.com/blog/salesforce-informatica-acquisition-mdm-data-cloud-impact/">Salesforce Bought Informatica: What It Means for Your MDM, Data Cloud Bill, and Integration Plans</a> 1019 <ul class="post-meta"> 1020 <li class="meta-date"> 1021 <i class="fa fa-clock-o"></i> 1022 September 18, 2026 </li> 1023 <li class="meta-user"> 1024 <i class="fa fa-user"></i> 1025 <span class="user">Jaya Ghosh</span> 1026 </li> 1027 </ul> 1028 </div> 1029 <div class="clearfix"></div> 1030 </div> 1031 <div class="post-info-container"> 1032 1033 1034 Salesforce has been extremely ambitious, which is obvious from its attempt to control as much space as possible within its enterprise ecosystem. From Marketing Cloud and Agentforce to automation and data management, the company’s venture has left customers navigating rising costs, corresponding products, and a gradually more closed ecosystem. 1035 1036 1037 1038 While the Data Cloud platform announced a few years back by Salesforce facilitated the integration of enterprise data between Salesforce sales and marketing clouds with other enterprise systems, the platform failed to offer features for ensuring data governance, managing data quality, and data labelling. 1039 1040 This is where Salesforce Informatica comes to the picture and shines. About two-third of informatica MDM systems are installed to amalgamate customer data and a certain percentage to unify product data. Salesforce has established itself as the dominant enterprise CRM system but lacks advanced data unification capabilities and governance framework. Now, after acquiring Informatica, Salesforce’s vision will be backed with what couldn’t be offered out of the box by Data Cloud. 1041 1042 For organizations that are already leveraging Salesforce Data 360, MuleSoft, or Informatica, the acquisition puts several key questions on the table regarding their data strategy, costs, architecture, and authority. Should their Salesforce MDM strategy change? Will Informatica MDM overlap or complement with Data 360? What happens to existent integration plans, and how must data governance evolve? The acquirement brings the enterprise capabilities of Informatica in data integration, cataloging, quality, management of metadata, privacy, MDM, governance, lineage, and observability into Salesforce. These
1042capabilities are expected to fortify Data 360 and create a broader base for Agentforce and other AI capabilities. 1043 1044 1045 What’s inside 1046 1047 The Major Shift: Why is MDM Becoming More Strategic 1048 Informatica vs. MuleSoft: Different Roles in Data Architecture 1049 What Happens to Your Salesforce Data 360 Bill? 1050 What will Happen If Your Integration Scope Require Changing? 1051 What Could Be Done with Your MDM Roadmap? 1052 Final Takeaway: 1053 1054 1055 1056 The Major Shift: Why is MDM Becoming More Strategic 1057 1058 Prior to acquisition, enterprises positioned Salesforce as the client-facing CRM while using Informatica MDM as a data-management layer through Salesforce, ERP, SAP, commerce, and other applications. That architecture still remains a viable approach, but Salesforce can now connect these capacities more closely. Informatica MDM Salesforce helps establishments create reliable records by matching, refining, establishing, and governing data across multiple sources. For instance, client data may dwell in Salesforce, financial data in SAP, orders in an ERP, and product or supplier data in independent systems. Integration alone cannot ensure precise, consistent data. MDM creates a reliable record, while integration disperses that information across applications. 1059 1060 Informatica vs. MuleSoft: Different Roles in Data Architecture 1061 1062 After the acquisition, one of the key queries that arises is whether MuleSoft and Informatica now overlap. Though there might be some functional overlaps, mainly in data integration, the two platforms serve different purposes. While Informatica focuses on data governance, quality, labeling, and Master Data Management, MuleSoft, on the contrary, is primarily focused on application integration, connectivity, API’s, event processing, and workflow arrangement. 1063 1064 In simple words, Informatica answers, “What is reliable data?” while MuleSoft answers, “How do we hook up and move that data?” Consequently, MuleSoft investments should not be viewed as redundant. MuleSoft can serve as the connectivity layer that disperses master data managed by Informatica across Salesforce and other enterprise applications. 1065 1066 What Happens to Your Salesforce Data 360 Bill? 1067 1068 This is a crucial consideration for architects, procurement teams and CIOs. Salesforce’s procurement of Informatica does not ensure that the capabilities of Informatica will automatically become free or that every workload will be incorporated in an existing Salesforce subscription. 1069 1070 Data 360 has its own pricing model, which is based on consumption. This includes Flex Credits and profile-based valuing. While Flex Credits are priced at $500 per 100,000 credits, Profiles are rated at $240 per 1,000 profiles every year. Enterprise Profiles are set at a price of $420 per 1,000 profiles per year. Actual pricing depends on each client’s contract and configuration. 1071 1072 Data 360 utilization varies based on processing, amalgamation, questioning, segmentation, activation, flowing, and real-time pipelines. Therefore, companies must evaluate which assignment runs on which platform and how that load is charged. Connected architecture may enhance capabilities, but tighter integration does not mean lower total costs by default. 1073 1074 What will Happen If Your Integration Scope Require Changing? 1075 1076 A Salesforce integration flow planned like this: 1077 1078 1079 SAP 1080 â 1081 MuleSoft 1082 â 1083 Salesforce Data 360 1084 1085 1086 Might require reviewing whether the current architecture needs an extra data-management layer: 1087 1088 1089 SAP 1090 â 1091 Informatica MDM 1092 â 1093 MuleSoft 1094 â 1095 Data 360 1096 â 1097 Salesforce/Agentforce 1098 1099 1100 However, this does not mean every project requires Informatica. If the objective is just to shift customer data from SAP into MuleSoft, Salesforce may be enough. But if you require finding duplicate clients across multiple systems, create one reliable customer record, define data proprietorship, optimize data quality, track data source, and share authentic data across applications then Informatica MDM could add value. 1101 1102 The Salesforce-Informatica combination offers a key lesson: Keep data at the center of your problemânot the product. 1103
1104 What Could Be Done with Your MDM Roadmap? 1105 1106 If your organization already has an Informatica MDM program, do not stop it just because just because Salesforce acquired it. 1107 1108 1109 Already Implemented: If have already implemented an MDM solution, start by recording the current setup. Document the currently used platform, existing rules for data-quality, governance, integration, and more. This helps you assess what is going well and what improvements are needed. Avoid migrating an existing MDM solution totally because Salesforce is now maintaining Informatica. 1110 Currently Being Designed: If your MDM proposal is still in the initial stages, this is a good time to reexamine the architecture. Ensure whether the capabilities of Informatica could ease your data-management approach, mainly if Salesforce, Data 360, and MuleSoft are crucial aspects of your technology environment. The goal should be to figure out the right blend of capabilities rather than include another platform needlessly. 1111 Future MDM Initiatives: For future MDM projects, the architecture should be kept flexible besides avoiding tightly associated reliance between platforms. The key capabilities of data mastering, integration, governance and activation should be clearly demarcated. This approach makes it simpler to shift platforms, expand to new domains, or initiate new technologies without revamping the whole architecture. 1112 1113 1114 Final Takeaway: 1115 1116 The acquisition of Informatica should not mean migrating your MDM platform, improving your MuleSoft architecture, or supposing higher Salesforce costs. Rather, consider it as an opportunity to review your complete data strategy. Salesforce Master Data Management approach, Informatica MDM needs, data-quality processes, governance structure, Agentforce roadmap etc., should be reexamined. The roles of these platforms complement each other: Informatica helps launch reliable enterprise data, MuleSoft orchestrates and connects that data, Data 360 activates it inside Salesforce, and Agentforce can leverage that data to back intelligent actions. 1117 1118 1119 1120 1121 1122/* ===================================================================== 1123 gkr â Salesforce Bought Informatica (MDM / Data 360 / Integration) 1124 Prefix: gkr- Scoped custom properties on .gkr-blog 1125 ===================================================================== */ 1126 1127.gkr-blog{ 1128 --accent:#1a73e8;--dark:#0f4fa8;--light:#e8f0fe;--hl:#f3f7ff; 1129 --line:#e4e9f2;--ink:#101828;--body:#3f4a5a;--mute:#697586; 1130 --ok:#0f7a4a;--ok-bg:#eefaf3;--ok-line:#c3ead6; 1131 --warn:#a35c00;--warn-bg:#fff8ec;--warn-line:#f5dfb8; 1132 --r:10px; 1133 font-size:17px;line-height:1.75;color:var(--body); 1134 max-width:860px;margin:0 auto;-webkit-font-smoothing:antialiased; 1135} 1136.gkr-blog *{box-sizing:border-box;} 1137.gkr-blog p{margin:0 0 20px;} 1138.gkr-blog p:last-child{margin-bottom:0;} 1139 1140/* --- headings --- */ 1141.gkr-blog h2{ 1142 font-size:clamp(22px,3.2vw,28px);line-height:1.28;font-weight:700; 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1333 border:1px solid var(--line);border-radius:14px;margin:24px 0; 1334 box-shadow:0 1px 2px rgba(16,24,40,.04); 1335} 1336.gkr-blog .gkr-table{width:100%;min-width:520px;border-collapse:collapse;font-size:15.5px;background:#fff;} 1337.gkr-blog .gkr-table th,.gkr-blog .gkr-table td{padding:14px 18px;text-align:left;vertical-align:middle;border-bottom:1px solid var(--line);} 1338.gkr-blog .gkr-table thead th{font-size:12.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--mute);background:#f8fafd;border-bottom:2px solid var(--line);white-space:nowrap;} 1339.gkr-blog .gkr-table tbody tr:nth-child(even) td{background:#fbfcfe;} 1340.gkr-blog .gkr-table tbody tr:last-child td{border-bottom:none;} 1341.gkr-blog .gkr-pill{display:inline-block;padding:3px 11px;border-radius:999px;font-size:13px;font-weight:650;line-height:1.45;white-space:nowrap;border:1px solid transparent;} 1342.gkr-blog .gkr-pos{color:var(--ok);background:var(--ok-bg);border-color:var(--ok-line);} 1343.gkr-blog .gkr-mid{color:var(--warn);background:var(--warn-bg);border-color:var(--warn-line);} 1344.gkr-blog .gkr-neg{color:#b42318;background:#fef3f2;border-color:#fbd5d2;} 1345.gkr-blog .gkr-tag{display:inline-block;padding:3px 11px;border-radius:6px;font-size:13px;font-weight:650;color:var(--dark);background:var(--light);border:1px solid #c4dbfb;white-space:nowrap;} 1346.gkr-blog .gkr-num{font-variant-numeric:tabular-nums;font-weight:650;color:var(--ink);white-space:nowrap;} 1347 1348/* --- verdict cards --- */ 1349.gkr-blog .gkr-dgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin:22px 0;} 1350.gkr-blog .gkr-dcard{border-radius:var(--r);padding:18px;border:1px solid var(--line);} 1351.gkr-blog .gkr-dcard.gkr-d-ok{border-color:var(--ok-line);background:var(--ok-bg);} 1352.gkr-blog .gkr-dcard.gkr-d-warn{border-color:var(--warn-line);background:var(--warn-bg);} 1353.gkr-blog .gkr-dcard.gkr-d-go{border-color:#93c5fd;background:#eff6ff;} 1354.gkr-blog .gkr-dcard.gkr-d-alt{border-color:#d1d5db;background:#f9fafb;} 1355.gkr-blog .gkr-verdict{font-size:13px;font-weight:600;color:var(--mute);margin-top:10px;padding-top:10px;border-top:1px solid rgba(0,0,0,.08);} 1356 1357/* --- question set --- */ 1358.gkr-blog .gkr-qs{background:#fff;border:1px solid var(--line);border-radius:14px;padding:22px 24px 24px;margin:26px 0;box-shadow:0 1px 2px rgba(16,24,40,.04);} 1359.gkr-blog .gkr-qs-head{font-size:clamp(16px,2.2vw,18px);font-weight:700;color:var(--ink);line-height:1.4;letter-spacing:-.01em;margin:0 0 16px;} 1360.gkr-blog .gkr-qs ol{list-style:none;counter-reset:gkr-q;margin:0;padding:0;display:grid;gap:10px;} 1361.gkr-blog .gkr-qs li{counter-increment:gkr-q;position:relative;background:var(--hl);border:1px solid var(--line);border-radius:var(--r);padding:13px 16px 13px 56px;font-size:16px;font-weight:550;color:var(--ink);line-height:1.5;} 1362.gkr-blog .gkr-qs li::before{content:counter(gkr-q);position:absolute;left:14px;top:10px;width:30px;height:30px;border-radius:50%;background:var(--light);border:1.5px solid #c4dbfb;color:var(--dark);font-size:13.5px;font-weight:700;display:flex;align-items:center;justify-content:center;font-variant-numeric:tabular-nums;} 1363 1364/* --- takeaway --- */ 1365.gkr-blog .gkr-takeaway{background:var(--hl);border:1px solid #cfe0fb;border-radius:14px;padding:24px 26px;margin:26px 0 24px;} 1366.gkr-blog .gkr-takeaway p{font-size:clamp(16.5px,2.1vw,18px);line-height:1.7;color:var(--ink);font-weight:400;margin:0;} 1367 1368/* --- emph --- */ 1369.gkr-blog .gkr-emph{font-size:clamp(17px,2.1vw,19px);font-weight:600;color:var(--ink);line-height:1.6;border-left:3px solid var(--accent);padding:2px 0 2px 18px;margin:26px 0;} 1370 1371/* --- CTA / btn --- */ 1372.gkr-blog .gkr-cta{ 1373 display:flex;align-items:center;justify-content:space-between; 1374 gap:18px;flex-wrap:wrap; 1375 background:var(--hl);border:1px solid #cfe0fb;border-left:4px solid var(--accent); 1376 border-radius:0 var(--r) var(--r) 0;padding:14px 20px;margin:32px 0; 1377} 1378.gkr-blog .gkr-cta p{flex:1 1 300px;margin:0;font-size:15.5px;line-height:1.55;color:var(--ink);} 1379.gkr-blog .gkr-btn{ 1380 flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center; 1381 padding:10px 20px;border-radius:8px;font-size:14.5px;font-weight:650; 1382 line-height:1.2;text-align:center;background-color:var(--accent);
1383 color:#fff !important;background-image:none !important; 1384 text-decoration:none !important;border:1.5px solid transparent; 1385 white-space:nowrap;box-shadow:0 3px 10px rgba(26,115,232,.28); 1386 transition:transform .16s,box-shadow .16s,background-color .16s; 1387} 1388.gkr-blog .gkr-btn:hover,.gkr-blog .gkr-btn:focus-visible{transform:translateY(-1px);background-color:#1668d6;box-shadow:0 6px 16px rgba(26,115,232,.38);} 1389.gkr-blog .gkr-btn:focus-visible{outline:2px solid var(--dark);outline-offset:3px;} 1390 1391/* --- responsive --- */ 1392@media(min-width:640px){.gkr-blog .gkr-toc-list{grid-template-columns:1fr 1fr;column-gap:14px;}} 1393@media(min-width:760px){.gkr-blog .gkr-qs ol{grid-template-columns:1fr 1fr;}} 1394@media(max-width:680px){ 1395 .gkr-blog{font-size:16px;line-height:1.72;} 1396 .gkr-blog .gkr-lede{padding:18px 20px;} 1397 .gkr-blog .gkr-callout,.gkr-blog .gkr-tip{padding:18px;gap:13px;} 1398 .gkr-blog .gkr-takeaway{padding:20px;} 1399 .gkr-blog .gkr-card{padding:20px;} 1400 .gkr-blog .gkr-qs{padding:18px 16px 20px;} 1401 .gkr-blog .gkr-cta{padding:18px;gap:14px;} 1402 .gkr-blog .gkr-btn{width:100%;} 1403 .gkr-blog .gkr-step{padding-left:36px;} 1404 .gkr-blog .gkr-flow{font-size:14px;} 1405} 1406@media(max-width:400px){.gkr-blog .gkr-chips,.gkr-blog .gkr-cards{grid-template-columns:1fr;}} 1407@media(prefers-reduced-motion:reduce){.gkr-blog *{transition:none !important;}.gkr-blog .gkr-btn:hover,.gkr-blog .gkr-card:hover{transform:none;}} 1408@media print{.gkr-blog .gkr-cta{display:none !important;}.gkr-blog{font-size:11pt;}.gkr-blog .gkr-card,.gkr-blog .gkr-step{break-inside:avoid;}.gkr-blog .gkr-table-wrap{overflow:visible;}.gkr-blog .gkr-table{min-width:0;}} 1409 </div> 1410 <div class="blog-bottom text-right "> 1411 <a href="https://www.girikon.com/blog/salesforce-informatica-acquisition-mdm-data-cloud-impact/" class="btn read-more">Read More</a> 1412 </div> 1413 </div> 1414 </div> 1415 <div class="item"> 1416 <div class="col-md-3"> 1417 <div class="post-image"> 1418 <a class="post-thumnail" href="https://www.girikon.com/blog/agentforce-testing-center-qa-process/"> 1419 <img src="https://www.girikon.com/wp-content/uploads/2026/09/Agentforce-Testing-Center-The-QA-Gate-Between-a-Demo-That-Wows-and-an-Agent-Youd-Let-Near-a-Customer-1200x686.webp" alt="Agentforce Testing Center: The QA Gate Between a Demo That Wows and an Agent You’d Let Near a Customer" /> 1420 </a> 1421 </div> 1422 </div> 1423 <div class="post-item col-md-9"> 1424 <div class="post-icon-heading"> 1425 <div class="blog-icon casepadtop"></div> 1426 <div class="blog-title"><a href="https://www.girikon.com/blog/agentforce-testing-center-qa-process/">Agentforce Testing Center: The QA Gate Between a Demo That Wows and an Agent You’d Let Near a Customer</a> 1427 <ul class="post-meta"> 1428 <li class="meta-date"> 1429 <i class="fa fa-clock-o"></i> 1430 September 16, 2026 </li> 1431 <li class="meta-user"> 1432 <i class="fa fa-user"></i> 1433 <span class="user">Anjali</span> 1434 </li> 1435 </ul> 1436 </div> 1437 <div class="clearfix"></div> 1438 </div> 1439 <div class="post-info-container"> 1440 1441An Agentforce demo can give positive results in a controlled conversation. The agent understands a request, selects an action, retrieves information, and produces a convincing response. Production is different. Customers donât follow scripted demos. They ask incomplete questions, change direction in mid-conversation, provide unexpected inputs, and expect the agent to handle each interaction correctly. Therefore, a response that looks impressive in a controlled demonstration can behave very differently at scale. Businesses need Agentforce Testing Center to act as the QA gate between a promising prototype and a production-ready AI agent. 1442 1443Having the right Agentforce QA process brings conversations, actions, guardrails, regression checks, and deployment criteria into one repeatable process. But how to ensure youâre effectively Agentforce testing? What are the challenges and best practices for the Agentforce QA process? In this blog, weâll cover these. This blog will discuss how to test AI agents Salesforce and key considerations you need to focus on for optimal Agent regression testing. 1444 What’s inside 1445Why Agentforce Testing Needs a Dedicated QA Gate 1446How to Test AI Agents in Salesforce 1447Agentforce QA Process: What Should the Gate Measure? 1448Agentforce Deployment Checklist: The Final QA Gate 1449Closing Remarks 1450 1451Why Agentforce Testing Needs a Dedicated QA Gate 1452An unreliable agent creates problems well beyond poor customer interaction. If the system takes a wrong action, it may lead to an unintended CRM update or workflow change. The main cause of these risks comes from the non-deterministic nature of AI agents. Testing one successful conversation does not establish that an agent will behave consistently across hundreds of variations. 1453Traditional application QA is built around deterministic inputs and expected outputs. AI agents introduce variability. An agent may interpret the same request differently depending on context, conversation history, retrieved
1453information, or available actions. 1454Before deployment, teams need answers to 6 questions: 1455Does the agent identify intent correctly? 1456Does it use approved Salesforce data? 1457Does it invoke the right action with valid inputs? 1458Does it refuse out-of-scope requests? 1459Does it preserve access controls? 1460Can it recover from ambiguity or failure? 1461 1462What an Agentforce Testing Center Should Cover 1463A testing center is a controlled environment for evaluating the complete agent experience. 1464 14651. Intent and conversation testingTest agent performance across varied customer journeys. Include misspellings, incomplete inputs, followups, multiple intents, and direction changes. Go beyond simple queries to cover address changes, multiple orders, or incomplete details. 14662. Action and integration testingValidate correct action selection, parameter handling, error management, and accurate communication. Ensure responses align with actual operations, avoiding failures, stale data, or restricted information exposure. Cover both conversational flow and backend execution. 14673. Guardrail and security testingAssess boundaries, sensitive data handling, unsupported requests, injection attempts, and escalation rules. Confirm agents consistently decline invalid tasks while completing valid ones. Security and predictability must be part of the test suite. 14684. Agent regression testingChanges in instructions, actions, or knowledge can alter behavior. Maintain a baseline suite of critical journeys and failure cases. Run after each update, compare results, and investigate deviations before release. Prioritize highimpact flows. 1469 1470How to Test AI Agents in Salesforce 1471 14721. Start with manual testingUse Agentforce Builder to test individual conversations while the agent is being configured. This helps teams examine how the agent interprets an input, selects a subagent or action, and constructs its response. Manual testing is particularly useful when troubleshooting a newly created instruction, action, or guardrail. 14732. Build representative test scenariosSalesforce specifically recommends positive and negative testing, so teams can validate both expected behavior and how an agent responds to invalid or unexpected requests. A strong test set should include:Common customer requestsAmbiguous or incomplete questionsInvalid inputsRequests outside the agent’s scopeMulti-turn conversationsKnowledge retrieval scenariosAction executionAttempts to bypass restrictionsEdge cases and unexpected phrasing 14743. Run batch tests in Testing CenterTeams can create or upload test scenarios and evaluate agents across multiple interactions instead of manually checking every conversation. The newer Testing Center experience in Agentforce Studio supports batch testing across many conversation scenarios, with built-in and custom scorers for evaluating responses. 14754. Analyze failures and scorer resultsReview failed scenarios, scorer results, incorrect actions, weak responses, and unexpected behavior across the test set. Group recurring failures by cause, such as instructions, knowledge, actions, or guardrails. This helps teams identify what needs refinement before the next test cycle. 14765. Validate against deployment criteriaBefore moving the agent to production, confirm that critical scenarios meet predefined quality thresholds. Review unresolved failures, escalation behavior, permissions, and high-risk actions. Document the results and obtain the required approval, so testing becomes a defined release gate rather than an informal check. 1477 1478Agentforce QA Process: What Should the Gate Measure? 1479An effective Agentforce QA process should evaluate more than whether an answer sounds correct. Salesforce Testing Center includes evaluations covering response quality, action execution, instruction adherence, completeness, coherence, conciseness, latency, and related measures. Consider measuring: 1480 1481Response accuracy: Does the agent provide the expected information? 1482Instruction adherence: Does it follow defined business rules and communication requirements? 1483Subagent and action selection: Does it identify the right capability and execute the appropriate action? 1484Knowledge retrieval: Does it get relevant information with appropriate supporting references where required?
1485Consistency and efficiency: Does the agent perform reliably across scenarios and finish tasks within required time limits? 1486 1487Agentforce Deployment Checklist: The Final QA Gate 1488Before moving an agent from sandbox to production, teams should verify: 1489 1490Critical customer journeys have been tested 1491Positive, negative, and edge-case scenarios are covered 1492Key actions execute correctly 1493Knowledge responses have been validated 1494Guardrails and instructions behave as intended 1495Regression tests pass after configuration changes 1496High-impact failures have been resolved 1497Test results have been reviewed by both technical and business stakeholders 1498Production deployment uses the organization’s approved Salesforce release process 1499 1500Testing should remain isolated from production. Salesforce documentation notes that agent testing can interact with CRM data, making sandbox-based testing an important safeguard. 1501Closing Remarks 1502The difference between an impressive Agentforce demo and a dependable production agent is not presentation quality. It is evidence. Agentforce Testing Center gives teams a way to turn that evidence into a repeatable QA process. For businesses moving Agentforce from experimentation to production, QA should be designed alongside the agent rather than added after it. A disciplined testing strategy gives teams a clearer deployment decision, a stronger operational baseline, and a more controlled path from AI capability to customer-facing automation. 1503Girikonâs Salesforce AI services helps organizations design, configure, test, and deploy Salesforce solutions with the operational requirements of production in mind. If your Agentforce implementation is ready to move beyond the demo stage, our structured testing and deployment approach can help establish the QA gate it needs. 1504 1505 1506.gkt-blog{--accent:#1a73e8;--accent-dk:#0f4fa8;--accent-light:#e8f0fe;--bg-highlight:#f3f7ff;--line:#e4e9f2;--tbl-border:#dde3ec;--white:#ffffff;--text-main:#101828;--text-body:#3f4a5a;--text-muted:#697586;--pos-fg:#0a7040;--pos-bg:#e7f5ee;--pos-bd:#bfe3d1;--mid-fg:#8a5a00;--mid-bg:#fdf4e3;--mid-bd:#f0dcb4;--neg-fg:#b42318;--neg-bg:#fef3f2;--neg-bd:#fbd5d2;--amber:#d97706;--amber-bg:#fffaf0;--amber-line:#fcd9a4;--amber-fg:#7c4a03;width:100%;box-sizing:border-box;color:var(--text-body);line-height:1.75;font-size:17px;-webkit-font-smoothing:antialiased} 1507.gkt-blog *,.gkt-blog *::before,.gkt-blog *::after{box-sizing:border-box} 1508.gkt-blog h2{font-size:clamp(22px,3.2vw,30px);line-height:1.28;font-weight:700;color:var(--text-main);letter-spacing:-.015em;margin:46px 0 16px;scroll-margin-top:90px} 1509.gkt-blog h3{font-size:clamp(17px,2.2vw,20px);line-height:1.4;font-weight:700;color:var(--text-main);letter-spacing:-.01em;margin:30px 0 10px;scroll-margin-top:90px} 1510.gkt-blog p{margin:0 0 18px} 1511.gkt-blog p:last-child{margin-bottom:0} 1512.gkt-blog strong{font-weight:650;color:var(--text-main)} 1513.gkt-blog .gkt-kw{color:var(--accent-dk);font-weight:650} 1514.gkt-blog img{max-width:100%;height:auto;border-radius:12px} 1515.gkt-blog a{color:var(--accent) !important;font-weight:600;transition:color .18s ease;background-image:none !important;text-decoration:underline !important;text-decoration-thickness:1px;text-underline-offset:3px;text-decoration-skip-ink:auto} 1516.gkt-blog a:hover,.gkt-blog a:focus-visible{color:var(--accent-dk) !important;text-decoration-thickness:2px} 1517.gkt-blog a:focus-visible{outline:2px solid var(--accent);outline-offset:3px;border-radius:3px} 1518.gkt-blog svg{width:100%;height:100%;display:block;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round} 1519.gkt-lede{background:var(--bg-highlight);border:1px solid var(--line);border-left:4px solid var(--accent);border-radius:0 12px 12px 0;padding:22px 26px;margin:0 0 24px} 1520.gkt-lede p{font-size:clamp(17px,2.1vw,19px);line-height:1.7;color:var(--text-main);font-weight:400;margin:0} 1521.gkt-toc{background:var(--white);border:1px solid var(--line);border-radius:14px;padding:20px 22px 8px;margin:28px 0 8px;box-shadow:0 1px 2px rgba(16,24,40,.04)} 1522.gkt-toc-head{display:flex;align-items:center;gap:9px;font-size:12px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--text-muted);margin:0 0 14px !important} 1523.gkt-toc-head svg{width:16px;height:16px;flex:0 0 16px;color:var(--accent);stroke-width:2} 1524.gkt-toc-list{list-style:none;counter-reset:gkttoc;margin:0;padding:0;display:grid;gap:2px} 1525.gkt-toc-list li{counter-increment:gkttoc;margin:0;padding:0} 1526.gkt-toc-list li::before{content:none} 1527.gkt-toc-list a{display:flex;align-items:baseline;gap:11px;padding:9px 10px;border-radius:8px;font-size:15.5px;font-weight:550;color:var(--text-body) !important;background-image:none !important;text-decoration:none !important;transition:background-color .15s ease,color .15s ease} 1528.gkt-toc-list a::before{content:counter(gkttoc,decimal-leading-zero);flex:0 0 auto;font-size:12px;font-weight:700;color:var(--accent);font-variant-numeric:tabular-nums} 1529.gkt-toc-list a:hover{background-color:var(--accent-light);color:var(--accent-dk) !important} 1530.gkt-table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch;border:1px solid var(--line);border-radius:14px;margin:24px 0 8px;box-shadow:0 1px 2px rgba(16,24,40,.04)} 1531.gkt-table{width:100%;min-width:680px;border-collapse:collapse;font-size:15.5px;background:var(--white)} 1532.gkt-table th,.gkt-table td{padding:14px 18px;text-align:left;vertical-align:middle;border-bottom:1px solid var(--line)} 1533.gkt-table thead th{font-size:12.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);background:#f8fafd;border-bottom:2px solid var(--line);white-space:nowrap} 1534.gkt-table tbody th{font-weight:650;color:var(--text-main);background:var(--white);position:sticky;left:0;z-index:1;
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1609 <img src="https://www.girikon.com/wp-content/uploads/2026/09/Salesforce-Field-Service-Scheduling-and-Dispatch-in-2026-How-to-Cut-Response-Times-Without-Running-a-Second-System-1200x686.webp" alt="Salesforce Field Service Scheduling and Dispatch in 2026: How to Cut Response Times Without Running a Second System" /> 1610 </a> 1611 </div> 1612 </div> 1613 <div class="post-item col-md-9"> 1614 <div class="post-icon-heading"> 1615 <div class="blog-icon casepadtop"></div> 1616 <div class="blog-title"><a href="https://www.girikon.com/blog/field-service-scheduling-and-dispatch/">Salesforce Field Service Scheduling and Dispatch in 2026: How to Cut Response Times Without Running a Second System</a> 1617 <ul class="post-meta"> 1618 <li class="meta-date"> 1619 <i class="fa fa-clock-o"></i> 1620 September 14, 2026 </li> 1621 <li class="meta-user"> 1622 <i class="fa fa-user"></i> 1623 <span class="user">Shivani</span> 1624 </li> 1625 </ul> 1626 </div> 1627 <div class="clearfix"></div> 1628 </div> 1629 <div class="post-info-container"> 1630 1631 1632 A customer reports an equipment failure. 1633 1634 1635 1636 To organize the service operations, the service team has to look for technicians available for work and their qualifications and locations to send a technician to the site. 1637 1638 When scheduling takes place in one program while customer interactions are stored in Salesforce, and dispatchers communicate via the telephone and texting apps and spreadsheets, even an easy service request may take longer than necessary. This is where field service scheduling and dispatch can become a major operational advantage. 1639 1640 By bringing customer information, work orders, technician availability, territories, dispatch workflows, and skills into the same Salesforce environment, it helps businesses coordinate the entire service journey. Read on to learn how Salesforce can help streamline field service scheduling and dispatch, optimize technician operations, and reduce response times – without the need to run a separate system. 1641 1642 1643 In this guide 1644 1645 What is Salesforce Field Service Scheduling and Dispatch? 1646 Why Field Service Scheduling and Dispatch Becomes Difficult as Operations Grow 1647 How Salesforce Field Service Supports Scheduling and Dispatch While Cutting Response Times 1648 Conclusion 1649 1650 1651 1652 What is Salesforce Field Service Scheduling and Dispatch? 1653 1654 Which technician should handle a job, when it should be performed, and how it should be assigned and tracked? Salesforce field service scheduling and dispatch helps service teams make these decisions based on: 1655 1656 1657 Technician skills 1658 Availability 1659 Job priority 1660 Location 1661 Service requirements 1662 Required equipment or resources 1663 Estimated travel time 1664 Appointment windows 1665 Workload 1666 1667 1668 Dispatch then turns those schedules into activity by assigning and communicating work to technicians. The key advantage is that these activities can remain connected to the customer’s Salesforce record rather than being managed across disconnected systems. 1669 1670 Why Field Service Scheduling and Dispatch Becomes Difficult as Operations Grow 1671 1672 Scheduling a handful of technicians manually may seem manageable. However, the real challenge starts when the service organization has hundreds of technicians, emergency requests, multiple territories, different skill requirements, and recurring appointments. 1673 1674 Moreover, to assign a technician to the job site, a dispatcher may need to answer questions like: 1675 1676 1677 Which technician has the required certification? 1678 Who stays closest to the customer? 1679 How much travel time is required between two jobs? 1680 Can an urgent job be added without disrupting other appointments? 1681 What happens if a technician calls in sick? 1682 Who is available during the requested appointment window? 1683 Which technician has the lightest workload? 1684 1685 1686 When decisions on these questions are handled manually, dispatchers can spend significant time rearranging schedules instead of managing exceptions. Moreover, this may result in extra trips, long response times, missed time slots, and technician’s excessive workload. This is why it is necessary to consider field service optimization, as it helps organizations use all the benefits of technician availability and automate scheduling processes. 1687 1688 How Salesforce Field Service Supports Scheduling and Dispatch While Cutting Response Times 1689 1690 Salesforce Field Service provides tools that help organizations coordinate field operations around real-world service constraints. 1691 1692 1693 1694 1695 Match Jobs with the Right Technician 1696 1697 Not every technician can manage every job or service request. Some jobs may require specific certifications, product knowledge, skills, or equipment. Salesforce Field Service allows teams to line up requests with technicians according to their proficiency, experience, and other job aspects. 1698 As a result, it makes the scheduling of technicians much easier and minimizes the chances of sending the wrong one for a job. Leveraging technician scheduling automation, dispatchers can also spend less time examining the profiles of each technician and can devote time handling exceptions that require human attention. 1699 1700 1701 1702 1703 1704 Plan Technician Shifts and Availability 1705 1706 Scheduling starts before the day’s first service request arrives. Service managers also need to know when the technician must work, how many of them are needed, and where the coverage is needed. With Salesforce Field Service Lightning, businesses can schedule the availability of technicians by taking into account such aspects as service territories, leave plans, working hours, and service demands. 1707 Thus, businesses will be able to provide adequate staffing at busy periods without creating excessive coverage gaps at quiet times. Also, service territories and skills of the technicians can be taken into account when scheduling their shift, ensuring that the right resources are available to handle the types of jobs expected in each area. 1708 1709 1710 1711 1712 1713 Schedule Based on Availability and Service Territory 1714 1715 Even though the technician has all the necessary skills, he or she can turn out to be not the right choice if they are unavailable or are scheduled to work in another service territory. Here comes Salesforce Field Service that takes into account service territories, technician availability, appointment windows, and working hours when creating schedules. 1716 This helps dispatchers assign jobs without overloading technicians or creating unnecessary gaps in their day. Moreover, it supports better field service shift planning, allowing service managers to organize technician capacity around coverage requirements and expected demand. 1717 1718 1719 1720 1721 1722 Use AI to Optimize Technicians’ Routes 1723 1724 Travel time between jobs influences technician productivity. If routes are not optimized well, it could result in delays of appointments, longer travel time for each job, and less work accomplished during the entire working shift. However, with the help of AI for field service dispatch and routing, field service organizations can optimize schedules and routes. 1725 AI takes into account factors like the customer’s location, appointment window, how much time it would take to get to the client, the level of the urgency of the assignment, the availability of technicians and others when making decisions about how the jobs should be routed or scheduled. In this way, the teams reduce dependency on manual decisions, decrease unnecessary trips, achieve a greater level of completion of appointments, and optimize the use of technician capacity while offering more efficient scheduling even if service conditions change throughout the day. 1726 1727 1728 1729 1730 1731 Handle Emergency Service Requests 1732 1733 In field service operations, schedules rarely remain unchanged throughout the day. A utility outage, equipment breakdown, or critical service request may suddenly require immediate attention. In such instances, the dispatcher must be able to locate a suitable technician
1733without causing disruption to other appointments. 1734 Rather than selecting the nearest available technician, Salesforce field service is useful in ensuring that the dispatcher locates the technician with the appropriate skill set who can arrive at the site within the required time. The schedule can then be adjusted as needed to respond to urgent requests while dispatchers keep the impact on the rest of the field operations under control. 1735 1736 1737 1738 1739 1740 Manage Dispatch from Salesforce 1741 1742 Dispatchers may have to switch between multiple systems to get the information they need when customer records, dispatch activities, and work orders are spread across different applications. This can make it hard to get a complete view of the job and may slow down scheduling decisions. 1743 With Salesforce Field Service dispatch software, organizations can bring technician schedules, customer information, dispatch activities, work orders, and service history into the same Salesforce environment. Using this connected information, dispatchers can review available technicians, assign jobs, and monitor their progress without constantly moving between different platforms. This ultimately helps reduce system switching and simplify dispatch workflows. 1744 1745 1746 Conclusion 1747 1748 The real advantage comes when all scheduling activities coordinate to ensure that the right technician is scheduled to the right client at the right time. 1749 1750 1751 The use of Salesforce Field Service helps organizations utilize technician capacity, scheduling, routing, and emergency response in a single system. Furthermore, this helps businesses make faster and timely decisions without compromising customer data reliability. 1752 1753 1754 1755 Girikon, a Salesforce implementation service partner, helps businesses in implementing and optimizing Salesforce Field Service as per their specific scheduling and dispatch requirements. 1756 1757 1758 1759 1760.gkf-blog{ 1761 --gkf-accent:#1a73e8; --gkf-dark:#0f4fa8; --gkf-light:#e8f0fe; --gkf-hl:#f3f7ff; 1762 --gkf-line:#e4e9f2; --gkf-ink:#101828; --gkf-body:#3f4a5a; --gkf-mute:#697586; 1763 --gkf-ok:#0f7a4a; --gkf-ok-bg:#eefaf3; --gkf-ok-line:#c3ead6; 1764 --gkf-warn:#a35c00; --gkf-warn-bg:#fff8ec; --gkf-warn-line:#f5dfb8; 1765 --gkf-violet:#6537c9; --gkf-violet-bg:#f5f2ff; --gkf-violet-line:#ddd4f7; 1766 --gkf-teal:#0b7285; --gkf-teal-bg:#ecfbfd; --gkf-teal-line:#bfe9f0; 1767 --gkf-r:10px; 1768 font-size:17px; line-height:1.75; color:var(--gkf-body); 1769 max-width:820px; margin:0 auto; 1770} 1771.gkf-blog *{ box-sizing:border-box; } 1772.gkf-blog p{ margin:0 0 20px; } 1773.gkf-blog h2, .gkf-blog h3, .gkf-blog h4{ 1774 color:var(--gkf-ink); font-weight:700; line-height:1.3; 1775 margin:44px 0 18px; scroll-margin-top:90px; 1776} 1777.gkf-blog h2{ font-size:29px; margin-top:52px; padding-top:14px; position:relative; } 1778.gkf-blog h2::before{ 1779 content:""; position:absolute; top:0; left:0; width:56px; height:4px; 1780 border-radius:4px; background:linear-gradient(90deg, var(--gkf-accent), var(--gkf-teal)); 1781} 1782.gkf-blog h3{ font-size:20px; margin:0; } 1783.gkf-blog h4{ font-size:16.5px; margin:0 0 6px; } 1784 1785.gkf-blog a{ 1786 color:var(--gkf-accent); font-weight:600; 1787 background-image:none !important; 1788 text-decoration:underline !important; 1789 text-decoration-thickness:1px; text-underline-offset:3px; 1790} 1791.gkf-blog a:hover{ color:var(--gkf-dark); } 1792 1793.gkf-blog .gkf-kw{ color:var(--gkf-ink); font-weight:700; } 1794 1795/* Lede */ 1796.gkf-blog .gkf-lede{ 1797 font-size:19px; line-height:1.65; color:var(--gkf-ink); font-weight:600; 1798 background:var(--gkf-hl); border-left:4px solid var(--gkf-accent); 1799 border-radius:var(--gkf-r); padding:20px 22px; margin:0 0 28px; 1800} 1801 1802/* Banner */ 1803.gkf-blog .gkf-banner{ 1804 display:block; width:100%; max-width:100%; height:auto; 1805 border-radius:var(--gkf-r); margin:0 0 28px; 1806} 1807 1808/* TOC */ 1809.gkf-blog .gkf-toc{ 1810 background:var(--gkf-hl); border:1px solid var(--gkf-line); 1811 border-radius:var(--gkf-r); padding:20px 24px; margin:0 0 32px; 1812} 1813.gkf-blog .gkf-toc-title{ font-weight:700; color:var(--gkf-ink); margin:0 0 10px; font-size:15px; } 1814.gkf-blog .gkf-toc ol{ margin:0; padding-left:22px; display:grid; gap:8px; } 1815.gkf-blog .gkf-toc li{ padding-left:2px; } 1816.gkf-blog .gkf-toc a{ font-weight:600; } 1817 1818/* Chips (flat capability list) */ 1819.gkf-blog .gkf-chips{ 1820 list-style:none; margin:0 0 26px; padding:0; 1821 display:grid; grid-template-columns:1fr 1fr; gap:10px; 1822} 1823.gkf-blog .gkf-chips li{ 1824 position:relative; background:var(--gkf-hl); border:1px solid var(--gkf-line); 1825 border-radius:var(--gkf-r); padding:12px 16px 12px 34px; 1826 color:var(--gkf-ink); font-weight:500; font-size:15.5px; 1827} 1828.gkf-blog .gkf-chips li::before{ 1829 content:""; position:absolute; left:15px; top:50%; transform:translateY(-50%); 1830 width:7px; height:7px; border-radius:50%; background:var(--gkf-accent); 1831} 1832 1833/* Question cards */ 1834.gkf-blog .gkf-qs{ 1835 list-style:none; margin:0 0 26px; padding:0; counter-reset:gkf-q; 1836 display:grid; gap:10px; 1837} 1838.gkf-blog .gkf-qs li{
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2001Learn how we can help you. Schedule a complimentary consultation.</div> 2002 </div> 2003 <div class="blog-contact-btn-num"> 2004 <div class="let-talk-btn-container"><a class="let-talk-btn submit-modal-form vc_btn3-size-lg vc_btn3-shape-s shape vc_btn3-style-custom" href="/contact-us/">Contact Us</a></div> 2005 <div class="let-talk-num">Need Immediate Help? Call</div> 2006 <div class="let-talk-num"> 2007 <img src="/wp-content/themes/twentysixteen/images/usa-flag.webp" alt="USA Flag" title="USA Flag" class="country-flag-1"/> +1-480-241-8198 / 602-606-7624 2008 </div> 2009 <div class="let-talk-num"> 2010 <img src="/wp-content/themes/twentysixteen/images/australia-flag.webp" alt="Australia Flag" title="Australia Flag" class="country-flag-1"/> +61-1300-332-888 2011 </div> 2012 </div> 2013 </div> 2014 </div> 2015 </div> 2016<div class="footer-section"> 2017 <div class="footer-section-header"> 2018 <div class="footer-section-header-left-side"> 2019 <div class="footer-section-header-logo"><img src="/wp-content/uploads/2016/09/girikon-logo.png" alt="Girikon" aria-label="Girikon logo"></div> 2020 <div class="footer-section-header-logo-text">Enterprise AI-Powered CRM Consulting, Salesforce & Hubspot Consulting Partners.</div> 2021 <div class="social-media-list"> 2022 <a href="https://www.linkedin.com/company/girikon/"><img alt="linkedin" src="/wp-content/themes/twentysixteen/images/linkedin-icon-footer.png"></a> 2023 <a href="https://www.facebook.com/girikon"><img alt="facebook" src="/wp-content/themes/twentysixteen/images/facebook-icon-footer.png"></a> 2024 <a href="https://x.com/GirikonInc"><img alt="linkedin" src="/wp-content/themes/twentysixteen/images/twitter-icon-footer.png"></a> 2025 <a href="https://www.youtube.com/channel/UC1oeaQ6cQlVbBwnPik3iHVQ"><img alt="youtube" src="/wp-content/themes/twentysixteen/images/youtube-icon-footer.png"></a></div> 2026 </div> 2027 <div class="footer-section-header-services"> 2028 <div class="salesforce-logo-img"> 2029 <img alt="certifications" src="/wp-content/themes/twentysixteen/images/certifications-img-001.webp"> 2030 <img alt="certifications" src="/wp-content/themes/twentysixteen/images/certifications-img-002.webp"> 2031 <img alt="certifications" src="/wp-content/themes/twentysixteen/images/certifications-img-003.webp"> 2032 <img alt="certifications" src="/wp-content/themes/twentysixteen/images/certifications-img-008.webp"> 2033 <img src="/wp-content/themes/twentysixteen/images/salesforce-logo.png" alt="Girikon" aria-label="Girikon logo"> 2034 <img src="/wp-content/themes/twentysixteen/images/hubspot-logo-banner.png" alt="Girikon" aria-label="Girikon logo"></div> 2035 </div> 2036 </div> 2037 <div class="footer-section-body"> 2038 <div class="fooert-links"> 2039 <div class="footer-body-column"> 2040 <div class="footer-column-head">Services</div> 2041 <ul> 2042 <li><a href="/salesforce-consulting-services/">Salesforce Consulting</a></li> 2043 <li><a href="/salesforce-implementation-services/">Salesforce Implementation</a></li> 2044 <li><a href="/offshore-salesforce-development/">Offshore Development</a></li> 2045 <li><a href="/salesforce-support/">Salesforce Support</a></li> 2046 <li><a href="/hubspot-consulting/">Hubspot Consulting</a></li> 2047 </ul> 2048 </div> 2049 <div class="footer-body-column"> 2050 <div class="footer-column-head">AI Products</div> 2051 <ul> 2052 <li><a href="https://www.giriksms.com/">GirikSMS</a></li> 2053 <li><a href="https://www.girikon.ai/girikcti">GirikCTI</a></li> 2054 <li><a href="https://hire.girikon.ai/">GirikHire</a></li> 2055 <li><a href="https://www.girikon.ai/girikvoice/overview-and-features">GirikVoice</a></li> 2056 <li><a href="https://www.girikon.ai/">Girikon AI</a></li> 2057 </ul></div> 2058 <div class="footer-body-column"> 2059 <div class="footer-column-head">Industries</div> 2060 <ul> 2061 <li><a href="/industries/healthcare-hospitals/">Healthcare</a></li> 2062 <li><a href="/industries/manufacturing/">Manufacturing</a></li> 2063 <li><a href="/industries/retail/">Retail</a></li> 2064 <li><a href="/industries/media/">Media</a></li> 2065 <li><a href="/industries/education/">Education</a></li> 2066 </ul></div> 2067 <div class="footer-body-column"> 2068 <div class="footer-column-head">
2068Resources</div> 2069 <ul> 2070 <li><a href="/blog/">Blogs</a></li> 2071 <li><a href="/case-studies/">Salesforce Cases</a></li> 2072 <li><a href="/hubspot-case-studies/">Hubspot Cases</a></li> 2073 <li><a href="/company/featured-clients/">Customer Testimonials</a></li> 2074 <li><a href="/company/press-release/">Press Releases</a></li> 2075 </ul></div> 2076 <div class="footer-body-column"> 2077 <div class="footer-column-head">Company</div> 2078 <ul> 2079 <li><a href="/company/about-us/">About Us</a></li> 2080 <li><a href="/management-team/">Our Team</a></li> 2081 <li><a href="/company/pledge1/">Pledge 1%</a></li> 2082 <li><a href="/company/location/">Locations</a></li> 2083 <li><a href="/career/">Careers</a></li> 2084 </ul></div> 2085 </div> 2086 <div class="footer-company-group-section"> 2087 <div class="heading"> 2088 Business Units Under Girikon Inc. 2089 </div> 2090 <div class="footer-company-group-section-links"> 2091 <a href="https://girikon.ai/">GirikonAI</a> 2092 <a href="https://www.girikon.com.au/">Girikon Australia</a> 2093 </div> 2094 </div> 2095 </div> 2096 <div class="footer-section-fooert"> 2097 <div class="footer-section-fooert-links"><a href="/sitemap.xml">Sitemap</a> | <a href="/policy/">Policies</a> | <a href="/privacy-policy/">Terms & Conditions</a></div> 2098 <div class="footer-section-copyright">Copyright @2026 â 2027 All rights reserved </div> 2099 <div class="footer-section-fooert-dmca"><a href="http://www.dmca.com/Protection/Status.aspx?ID=5aea2423-167f-4833-b659-8a7b5743aa22"><img src="/wp-content/themes/twentysixteen/images/dmca-badge.webp" alt="Girikon" aria-label="dmca badge"></a></div> 2100 </div> 2101</div> 2102 2103 <!--
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