1<!doctype html> 2<html lang="en"> 3<head> 4 <meta charset="UTF-8"> 5 <meta name="viewport" content="width=device-width, initial-scale=1.0"> 6 <meta name="description" content="AposHealth return policy for Apos® devices."> 7 <meta name="robots" content="index, follow"> 8 <link rel="canonical" href="https://www.aposhealth.com/return-policy/"> 9 <meta property="og:type" content="article"> 10 <meta property="og:site_name" content="AposHealth"> 11 <meta property="og:locale" content="en_US"> 12 <meta property="og:url" content="https://www.aposhealth.com/return-policy/"> 13 <meta property="og:title" content="Return policy | AposHealth®"> 14 <meta property="og:description" content="AposHealth return policy for Apos® devices."> 15 <meta property="og:image" content="https://www.aposhealth.com/assets/creds.png"> 16 <meta property="og:image:width" content="1017"> 17 <meta property="og:image:height" content="454"> 18 <meta property="og:image:alt" content="AposHealth awards and approvals badges including FDA cleared, NICE recommended, and global award programs."> 19 <meta name="twitter:card" content="summary_large_image"> 20 <meta name="twitter:title" content="Return policy | AposHealth®"> 21 <meta name="twitter:description" content="AposHealth return policy for Apos® devices."> 22 <meta name="twitter:image" content="https://www.aposhealth.com/assets/creds.png"> 23 <meta name="twitter:image:alt" content="AposHealth awards and approvals badges including FDA cleared, NICE recommended, and global award programs."> 24 <title>Return policy | AposHealth®</title> 25 <link rel="icon" href="../assets/favicon-transparent.png?v=2" type="image/png"> 26 <link rel="alternate icon" href="../assets/favicon-transparent.ico?v=2" type="image/x-icon"> 27 <link rel="preconnect" href="https://fonts.googleapis.com"> 28 <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> 29 <link href="https://fonts.googleapis.com/css2?family=Fraunces:opsz,wght,[email protected],450..700,40&family=IBM+Plex+Mono:wght@500;600&family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet"> 30 <link rel="stylesheet" href="../legal.css"> 31 32<!-- Google Tag Manager -->
33<script>
vendor: 327 bytes, lines 33-37
33(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': 34new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], 35j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 36'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); 37})(window,document,'script','dataLayer','
37GTM-KPDKBF7
vendor: 3 bytes, line 37
37');
37</script>
37 38<!-- End Google Tag Manager --> 39</head> 40<body> 41<!-- Google Tag Manager (noscript) -->
vendor: 68 bytes, lines 41-42
41 42<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=
42GTM-KPDKBF7
vendor: 83 bytes, lines 42-43
42" 43height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
44<!-- End Google Tag Manager (noscript) --> 45 46 <a class="skip-link" href="#main">Skip to content</a> 47 <header class="legal-header"> 48 <a class="logo" href="../" aria-label="AposHealth home"><img src="../assets/new_icon_apos_transparent.png" alt="AposHealth" width="2023" height="465"></a> 49 <a class="back-home" href="../">Back to home</a> 50 </header> 51 52 <main id="main"> 53 <section class="legal-hero"> 54 <div class="legal-hero-inner"> 55 <p class="eyebrow">Legal document</p> 56 <h1>Return policy</h1> 57 <p class="legal-summary">Return timing, defect replacement, and return instructions for Apos® devices.</p> 58 </div> 59 </section> 60 61 <section class="legal-shell"> 62 <article class="legal-document"> 63 <p>Patients who are unsatisfied with their Apos® device may return it within 3 days of receiving the device at no cost to the patient. Any amount spent on the device by the patient will be refunded within 30 days of AposCare™ receiving the returned device.</p> 64 65 <h2>Defects</h2> 66 <p>A patient may return a defective device and receive a new device at no charge for up to one year following its purchase.</p> 67 68 <h2>Return instructions</h2> 69 <p>To request a return, please email or call AposCare™.</p> 70 <p class="legal-note">Contact AposCare™ at <a href="tel:+18885999109">888-599-9109</a> or <a href="/cdn-cgi/l/email-protection#e192849397888284a180918e928984808d9589cf828e8c"><span class="__cf_email__" data-cfemail="addec8dfdbc4cec8edccddc2dec5c8ccc1d9c583cec2c0">[email protected]</span></a>.</p> 71 </article> 72 </section> 73 </main> 74 75 <footer class="site-footer"> 76 <div class="footer-main"> 77 <div class="footer-contact"> 78 <div class="logo"><img src="../assets/new_icon_apos_transparent.png" alt="AposHealth" width="2023" height="465"></div> 79 <p>Personalized care for chronic knee, hip, and back pain.</p> 80 <nav class="footer-social" aria-label="AposHealth social media"> 81 <a href="https://www.facebook.com/AposHealthUS/" target="_blank" rel="noopener noreferrer" aria-label="AposHealth on Facebook"><svg class="footer-social-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M13.8 21v-7.4h2.5l.4-2.9h-2.9V8.9c0-.8.2-1.4 1.4-1.4h1.6V4.9c-.8-.1-1.6-.2-2.3-.2-2.3 0-3.9 1.4-3.9 4v2H8v2.9h2.6V21h3.2Z"/></svg></a> 82 <a href="https://x.com/aposhealthus" target="_blank" rel="noopener noreferrer" aria-label="AposHealth on X"><svg class="footer-social-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M14.2 10.6 20.4 4h-3.1l-4.4 4.7L9.6 4H4l6.4 9.1L3.8 20h3.1l4.8-5 3.6 5H21l-6.8-9.4Zm-2.1 2.2-1.2-1.7L7.5 6.3h1.1l3 4.2 1.2 1.7 3.8 5.4h-1.1l-3.4-4.8Z"/></svg></a> 83 <a href="https://www.instagram.com/aposhealth/" target="_blank" rel="noopener noreferrer" aria-label="AposHealth on Instagram"><svg class="footer-social-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M8.4 4h7.2A4.4 4.4 0 0 1 20 8.4v7.2a4.4 4.4 0 0 1-4.4 4.4H8.4A4.4 4.4 0 0 1 4 15.6V8.4A4.4 4.4 0 0 1 8.4 4Zm0 2.3a2.1 2.1 0 0 0-2.1 2.1v7.2a2.1 2.1 0 0 0 2.1 2.1h7.2a2.1 2.1 0 0 0 2.1-2.1V8.4a2.1 2.1 0 0 0-2.1-2.1H8.4Zm3.6 2.5a3.2 3.2 0 1 1 0 6.4 3.2 3.2 0 0 1 0-6.4Zm0 2.1a1.1 1.1 0 1 0 0 2.2 1.1 1.1 0 0 0 0-2.2Zm3.7-2.3a.8.8 0 1 1 0 1.6.8.8 0 0 1 0-1.6Z"/></svg></a> 84 <a href="https://linkedin.com/company/aposhealth" target="_blank" rel="noopener noreferrer" aria-label="AposHealth on LinkedIn"><svg class="footer-social-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M6.8 8.9H4.2V20h2.6V8.9ZM5.5 4a1.6 1.6 0 1 0 0 3.2A1.6 1.6 0 0 0 5.5 4Zm5.6 4.9H8.6V20h2.6v-5.8c0-1.7.8-2.8 2.2-2.8 1.3 0 1.9.9 1.9 2.6v6h2.6v-6.4c0-3.2-1.6-4.9-4.1-4.9-1.3 0-2.2.6-2.7 1.4V8.9Z"/></svg></a> 85 <a href="https://www.tiktok.com/@aposhealth" target="_blank" rel="noopener noreferrer" aria-label="AposHealth on TikTok"><svg class="footer-social-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M15 4c.4 2.4 1.7 3.8 4 4v2.7a6.8 6.8 0 0 1-4-1.2v5.6c0 3-2.3 5.4-5.3 5.4a5.1 5.1 0 0 1-5.2-5.1c0-3 2.4-5.2 5.3-5.2.4 0 .8 0 1.1.1v2.9a2.4 2.4 0 0 0-1.1-.2 2.2 2.2 0 1 0 2.2 2.2V4h3Z"/></svg></a> 86 <a href="https://www.youtube.com/channel/UCRQGR3ljv6Qo-NX7ndteJdg" target="_blank" rel="noopener noreferrer" aria-label="AposHealth on YouTube">
86<svg class="footer-social-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M21.3 8.1s-.2-1.5-.9-2.2c-.8-.9-1.8-.9-2.2-1C15.1 4.7 12 4.7 12 4.7s-3.1 0-6.2.2c-.4.1-1.4.1-2.2 1-.7.7-.9 2.2-.9 2.2s-.2 1.7-.2 3.4v1.6c0 1.7.2 3.4.2 3.4s.2 1.5.9 2.2c.8.9 1.9.9 2.4 1 1.7.2 6 .2 6 .2s3.1 0 6.2-.2c.4-.1 1.4-.1 2.2-1 .7-.7.9-2.2.9-2.2s.2-1.7.2-3.4v-1.6c0-1.7-.2-3.4-.2-3.4ZM10.2 15.5V8.8l5.4 3.4-5.4 3.3Z"/></svg></a> 87 </nav> 88 <div class="footer-contact-list" role="group" aria-label="Contact information"> 89 <a href="tel:+18885999109"><svg class="footer-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M6.6 10.8c1.4 2.8 3.8 5.1 6.6 6.6l2.2-2.2c.3-.3.8-.4 1.2-.3 1.3.4 2.6.6 4 .6.7 0 1.2.5 1.2 1.2v3.5c0 .7-.5 1.2-1.2 1.2C10.6 21.4 2.6 13.4 2.6 3.4c0-.7.5-1.2 1.2-1.2h3.5c.7 0 1.2.5 1.2 1.2 0 1.4.2 2.7.6 4 .1.4 0 .9-.3 1.2l-2.2 2.2Z"/></svg>1-888-599-9109</a> 90 <a href="/cdn-cgi/l/email-protection#780b1d0a0e111b1d381908170b101d19140c10561b1715"><svg class="footer-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M3.8 5h16.4c1 0 1.8.8 1.8 1.8v10.4c0 1-.8 1.8-1.8 1.8H3.8c-1 0-1.8-.8-1.8-1.8V6.8C2 5.8 2.8 5 3.8 5Zm8.2 7.3 7.2-4.8H4.8l7.2 4.8Zm0 2.2L4 9.2v7.6h16V9.2l-8 5.3Z"/></svg><span class="__cf_email__" data-cfemail="7a091f080c13191f3a1b0a1509121f1b160e1254191517">[email protected]</span></a> 91 <span><svg class="footer-icon" viewBox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M12 2.5a7 7 0 0 0-7 7c0 5.2 7 12 7 12s7-6.8 7-12a7 7 0 0 0-7-7Zm0 9.5a2.5 2.5 0 1 1 0-5 2.5 2.5 0 0 1 0 5Z"/></svg><span>300 Park Ave, Second Floor, New York, NY 10022</span></span> 92 </div> 93 </div> 94 <nav class="footer-links" aria-label="Legal links"> 95 <a href="../return-policy/">Return policy</a> 96 <a href="../privacy-policy/">Privacy policy</a> 97 <a href="../terms-of-use/">Terms of use</a> 98 <a href="../risks-warnings/">Safety and suitability guidance</a> 99 <a href="../disclosures/">Disclosures</a> 100 <a href="../accessibility/">Accessibility statement</a> 101 <a href="../#privacy-choices">Do Not Sell or Share My Personal Info</a> 102 </nav> 103 </div> 104 <div class="footer-disclaimer"> 105 <p>© 2026 AposHealth® · FDA cleared · <a href="https://www.nice.org.uk/guidance/mtg76" target="_blank" rel="noopener noreferrer">NICE recommended</a></p> 106 <p>This site is published by Apos US Management, Inc. which is solely responsible for its content.</p> 107 <p>This site is intended for visitors from the United States. The trademarks used herein are trademarks of their respective owners.</p> 108 </div> 109 </footer>
vendor: 109 bytes, lines 109-110
109 110<script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script>
110<script type="module" src="https://static.cloudflareinsights.com/beacon.min.js/v31edd6df95cf4e85bb4c19e7a9bdbcba1788362987495" integrity="sha512-iIg7k2xntmwu6/uSb5tpc/hySgZc4eoL31yB29W6tJFo2akwjPWcEqnCEdJvGexCL0KEQwVYv5BlowfhVz26hg==" data-cf-beacon='{"version":"2024.11.0","token":"7e78a1d3861b45beb9e2977434a36fe0","spa":2}' crossorigin="anonymous"></script>
110 111</body> 112</html>
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.