1import{j as e,A as i}from"./playbook-DzR_ry6Q.js";import{P as t}from"./PageTitle-DSuujEOz.js";import"./AppUpdateMonitor-Bn2pSfA6.js";const s=()=>e.jsx(i,{variant:"warning",children:"This role is no longer available."}),r=()=>e.jsxs(e.Fragment,{children:[e.jsx(t,{title:"Support Operations Specialist - FieldLevel Careers"}),e.jsx("div",{className:"w-full h-full flex-1 text-black bg-foreground-base text-body-lg -mt-[100px]",children:e.jsx("div",{className:"mt-12 pt-12",children:e.jsxs("div",{className:"max-w-3xl mx-auto px-4 sm:px-6 py-12 sm:py-12",children:[e.jsxs("div",{className:"mb-8",children:[e.jsx("p",{className:"text-body-sm font-semibold tracking-widest uppercase text-muted mb-3",children:"FieldLevel Careers"}),e.jsx("h1",{className:"text-[1.875rem] sm:text-[2.25rem] [line-height:2.25rem] font-bold text-base mb-4",children:"Support Operations Specialist"}),e.jsxs("div",{className:"flex flex-wrap items-center gap-2 text-body text-muted mb-3",children:[e.jsx("span",{children:"Customer Success"}),e.jsx("span",{className:"text-disabled",children:"|"}),e.jsx("span",{children:"Remote"}),e.jsx("span",{className:"text-disabled",children:"|"}),e.jsx("span",{children:"Full time"})]}),e.jsx("p",{className:"text-body font-medium text-base",children:"$24 â $28 per hour"})]}),e.jsx("hr",{className:"border-muted mb-8"}),e.jsxs("div",{className:"mb-8",children:[e.jsx(s,{}),e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"About the Role"}),e.jsx("p",{className:"text-base [line-height:1.625] mb-4",children:"The Support Operations Specialist serves as the first point of contact for FieldLevel users, providing timely, empathetic, consistently positive, and effective support across multiple communication channels. This role is responsible for responding to inbou
1nd inquiries, resolving issues, and capturing feedback to help improve the overall user experience. This role is also responsible for proactively investigating user issues, identifying problems, and contributing to continuous improvement."}),e.jsx("p",{className:"text-base [line-height:1.625] mb-4",children:"This role is ideal for someone who enjoys helping users in the moment and also thinking a step deeper about why issues occur and how experiences can be improved."}),e.jsx("p",{className:"text-base [line-height:1.625]",children:"With millions of coaches, athletes, parents, and alumni on FieldLevel, being organized, efficient, empathetic, and detail-oriented is essential."})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"Your Impact"}),e.jsxs("ul",{className:"list-disc pl-5 text-base [line-height:1.625] space-y-2",children:[e.jsx("li",{children:"Deliver a thoughtful, responsive, and positive experience for FieldLevel users"}),e.jsx("li",{children:"Help users navigate the platform and find success using our tools"}),e.jsx("li",{children:"Identify trends, pain points, and opportunities by collecting and organizing user feedback"}),e.jsx("li",{children:"Contribute insights that help improve our product, processes, and overall user experience"})]})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"What You'll Do"}),e.jsxs("ul",{className:"list-disc pl-5 text-base [line-height:1.625] space-y-2",children:[e.jsx("li",{children:"Serve as the first point of contact for inbound user inquiries across multiple channels (email, phone, text, social media, etc.)"}),e.jsx("li",{children:"Provide timely, accurate, and empathetic support to all users"}),e.jsx("li",{children:"Build a strong understanding of FieldLevelâs products, features, and services to confidently answer questions and conduct 1-on-1 user walkthroughs or demos as needed"}),e.jsx("li",{children:"Go beyond surface-level fixes by identifying patterns, trends, or systemic issues that contribute to user friction"}),e.jsx("li",{children:"Proactively identify problems or recurring user issues to find root causes and implement solutions"}),e.jsx("li",{children:"Collaborate with internal teams to help resolve problems and improve clarity, efficiency, and trust in the platform"}),e.jsx("li",{children:"Collect, organize, and analyze user feedback to identify trends, recurring issues, and opportunities for improvement"}),e.jsx("li",{children:"Maintain and update our Help Center, including articles, FAQs, and macros for common questions"}),e.jsx("li",{children:"Assist in tracking and reporting on key support and satisfaction metrics (e.g., response time, resolution time, CSAT, NPS)"}),e.jsx("li",{children:"Support administrative and operational tasks that help the team run smoothly"})]})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"You Are Someone Who"}),e.jsxs("ul",{className:"list-disc pl-5 text-base [line-height:1.625] space-y-2",children:[e.jsx("li",{children:"Is passionate about user experience and believes every user deserves a great one"}),e.jsx("li",{children:"Is empathetic, curious, calm under pressure, and detail-oriented"}),e.jsx("li",{children:"Communicates clearly, positively, and concisely in writing and conversation"}),e.jsx("li",{children:"Enjoys diagnosing problems and finding thoughtful solutions"}),e.jsx("li",{children:"Is comfortable working with data and using insights to improve experiences"}),e.jsx("li",{children:"Loves gathering feedback and turning it into actionable insights"}),e.jsx("li",{children:"Is energized by FieldLevelâs mission and understands the role sports play in creating opportunity, having likely been influenced by sports in a meaningful way"}),e.jsx("li",{children:"Is a collaborative team player"}),e.jsx("li",{children:"Naturally gravitates toward helping users and teammates succeed"})]})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"Required Experience / Skills"}),e.jsxs("ul",{className:"list-disc pl-5 text-base [line-height:1.625] space-y-2",children:[e.jsx("li",{children:"At least one year of relevant experience where you learned how to proactively resolve issues and provide excellent support to users"}),e.jsx("li",{children:"Associateâs or Bachelorâs degree, or an equivalent combination of education and relevant work experience"}),e.jsx("li",{children:"Strong written, verbal, and interpersonal communication skills"}),e.jsx("li",{children:"Comfort communicating with users across multiple channels (email, chat, phone, SMS, Zoom, social media)"}),e.jsx("li",{children:"Ability to multitask with accuracy and attention to detail"}),e.jsx("li",{children:"Experience collecting, organizing, and reporting on user feedback and support data"}),e.jsx("li",{children:"Comfort collaborating with cross-functional teams"}),e.jsx("li",{children:"Openness to feedback and a desire to continuously improve"})]})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"Tools We Use"}),e.jsx("p",{className:"text-base [line-height:1.625]",children:"Google Worksp
1ace, Intercom, SendWithUs, Asana, Slack, and social platforms such as Twitter, Facebook, and Instagram."})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"Who We Are"}),e.jsx("p",{className:"text-base [line-height:1.625] mb-4",children:"FieldLevel is the athletic recruiting network built to help coaches and athletes find opportunities in sports. Our mission is to make it easier for the athletic community to access and connect with great opportunities."}),e.jsx("p",{className:"text-base [line-height:1.625] mb-4",children:"We are a mission-driven team that values kindness, collaboration, and growth. We believe the best work happens when people are energized by a meaningful mission, supported, and able to see the impact of what they do."}),e.jsx("p",{className:"text-base [line-height:1.625]",children:"We are a 16-person, thriving company backed by some of the biggest names in sports. We've been a distributed team since 2008 and plan to stay that way."})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"Work-Life Balance at FieldLevel"}),e.jsxs("ul",{className:"list-disc pl-5 text-base [line-height:1.625] space-y-2",children:[e.jsx("li",{children:"Flexible work schedule"}),e.jsx("li",{children:"Remote, hybrid, or in-office options (Ventura, CA only)"}),e.jsx("li",{children:"Unlimited vacation (we encourage at least 3 weeks per year)"}),e.jsx("li",{children:"11 paid holidays plus time off between Christmas and New Yearâs"}),e.jsx("li",{children:"Two team off-sites per year"}),e.jsx("li",{children:"Wellness challenges and wellness dollars"})]})]}),e.jsxs("div",{className:"mb-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-3",children:"Compensation & Benefits"}),e.jsxs("ul",{className:"list-disc pl-5 text-base [line-height:1.625] space-y-2",children:[e.jsx("li",{children:"Fully paid medical and dental for you, your partner, and your children"}),e.jsx("li",{children:"Life insurance and disability coverage"}),e.jsx("li",{children:"401(k) with 4% matching"}),e.jsx("li",{children:"Stock options"})]})]}),e.jsxs("div",{className:"mt-10 border-t border-muted pt-8",children:[e.jsx("h2",{className:"text-[1.25rem] [line-height:1.75rem] font-bold text-base mb-4",children:"How to Apply"}),e.jsx("p",{className:"text-base [line-height:1.625] mb-2",children:"If this role sounds like a fit, we would love to hear from you. Send us:"}),e.jsxs("ul",{className:"list-disc pl-5 text-base [line-height:1.625] mb-6 space-y-1",children:[e.jsx("li",{children:"Your resume (or LinkedIn Profile)"}),e.jsx("li",{children:"A short note about why you are interested"})]}),e.jsx(s,{})]})]})})})]});export{r as default}; 2//# sourceMappingURL=JobDetailCustomerOpsSpecialist-B2FlGqA-.js.map
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