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34<path fill="" d="m16.192 6.344-4.243 4.242-4.242-4.242-1.414 1.414L10.535 12l-4.242 4.242 1.414 1.414 4.242-4.242 4.243 4.242 1.414-1.414L13.364 12l4.242-4.242z"></path></svg></button></li><li class="css-bxak8j"><style data-emotion="css hb7fqq">.css-hb7fqq{-webkit-appearance:none;-moz-appearance:none;-ms-appearance:none;appearance:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;white-space:nowrap;vertical-align:middle;outline:2px solid 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xmlns="http://www.w3.org/2000/svg"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm0 3c1.66 0 3 1.34 3 3s-1.34 3-3 3-3-1.34-3-3 1.34-3 3-3zm0 14.2c-2.5 0-4.71-1.28-6-3.22.03-1.99 4-3.08 6-3.08 1.99 0 5.97 1.09 6 3.08-1.29 1.94-3.5 3.22-6 3.22z"></path></svg></svg>Log In or Sign Up</button></li><li class="css-bxak8j"><style data-emotion="css v4yd35">.css-v4yd35{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid 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data-testid="header-menu-mobile-/faq">How it Works</a></li><li class="css-bxak8j"><a class="chakra-link css-v4yd35" href="/about/parking-guarantee" data-testid="header-menu-mobile-/about/parking-guarantee">Parking Guarantee</a></li><li class="css-bxak8j"><a class="chakra-link css-v4yd35" href="/contact" data-testid="header-menu-mobile-/contact">Contact Us</a></li><li class="css-bxak8j"><a class="chakra-link css-v4yd35" href="/business/" data-testid="header-menu-mobile-/business/">SpotHero for Business</a></li><li class="css-bxak8j"><style data-emotion="css 1a15w16">.css-1a15w16{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid 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34<script type="application/ld+json">{"@context":"https://schema.org","@type":"Organization","name":"SpotHero","url":"https://spothero.com","logo":"http://spothero.com/static/main/img/common/spothero-logo-share.jpg","contactPoint":{"@type":"ContactPoint","telephone":"844-324-7768","contactType":"customer service"},"sameAs":["https://www.facebook.com/SpotHero/","https://twitter.com/SpotHero","https://www.instagram.com/spothero/"],"owns":{"@type":"SoftwareApplication","name":"SpotHero","operatingSystem":["ANDROID","iOS"],"applicationCategory":"Maps & Navigation","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"ratingCount":417088},"offers":{"@type":"Offer","price":"0","priceCurrency":"USD"}}}</script>
34<script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Are SpotHero parking reservations guaranteed?","acceptedAnswer":{"@type":"Answer","text":"Yes! When you book with SpotHero, we guarantee you will have a spot to park at the price you paid or your money back. While SpotHero does not physically hold a specific spot open for each reservation, we work closely with our partners to monitor inventory levels and avoid overbooking."}},{"@type":"Question","name":"What is SpotHero's cancellation policy?","acceptedAnswer":{"@type":"Answer","text":"Reservations can be canceled up until the minute before they begin to receive a full refund via the app, website, or our self-service phone system. Once a reservation has started it canât be canceled or refunded, but if youâre having trouble with it, please contact our Customer Heroes for help at (844) 324-7768.* *Certain exceptions may apply. For more information, refer to our Terms of Use and your Parking Pass."}},{"@type":"Question","name":"What if I need help with my reservation?","acceptedA
34nswer":{"@type":"Answer","text":"Have no fear, our Customer Heroes are here! If you need assistance with your reservation, please reach out to our Hero team at (844) 324-7768, or [email protected]. Please have your rental ID number ready to help them quickly locate the relevant information."}},{"@type":"Question","name":"Are there any additional fees?","acceptedAnswer":{"@type":"Answer","text":"The SpotHero price is the entire price youâll pay for a reservation, and all applicable taxes and fees are included in the price that you see at checkout! Some locations charge a separate oversize fee for vehicles that are taller than 65â³ or longer than 181â. If not payable at the time you make your reservation, you will need to pay that fee on-site. Youâll be able to see if the spot charges an oversize fee before booking in the âspot detailsâ section, and if you enter your vehicle make and model at checkout you can see if your vehicle is considered oversize. Potential oversize fees are also listed on the Parking Pass under âThings You Should Know.â"}},{"@type":"Question","name":"Can I park an RV, van, or bus?","acceptedA
34nswer":{"@type":"Answer","text":"SpotHero is intended for personal vehicles only, so we cannot accept reservations for RVs, vans, or buses at this time."}},{"@type":"Question","name":"Can I make a change to my Parking Pass after I purchase it?","acceptedAnswer":{"@type":"Answer","text":"Yes! You can edit or cancel any upcoming parking reservation up to the time your reservation begins, and extend most active parking reservations pending availability. "}},{"@type":"Question","name":"Do I have to reserve online to get this rate?","acceptedAnswer":{"@type":"Answer","text":"Generally, yes. SpotHero is able to offer discounts on the drive-up rates at many locations we partner with. The rate you see on SpotHero is not guaranteed without a reservation."}},{"@type":"Question","name":"Can I enter before my reservation starts or leave after it ends?","acceptedAnswer":{"@type":"Answer","text":"No. Please enter and exit within your reservation timeframe; failure to do so may result in a penalty from the facility operator. You can check your reservation times on your Parking Pass, and extend most active reservations in the SpotHero app and on the website pending availability. "}},{"@type":"Question","name":"Does my reservation provide in and out privileges?","acceptedA
34nswer":{"@type":"Answer","text":"It depends on the location. Some facilities have in and out privileges, but at this time most facilities that SpotHero partners with do not allow drivers to enter and exit multiple times during a reservation. Before booking, you can check the spot details in the app and on the website or use the filters on the results page to only view spots with in and out privileges. If you have already reserved a spot, you can check to see if you have in and out privileges by checking the âamenitiesâ section of your Parking Pass. If you see âin and out allowedâ you can enter and exit multiple times as long as you are within your reservation time frame! "}},{"@type":"Question","name":"How far in advance can I book a spot?","acceptedAnswer":{"@type":"Answer","text":"On average, spots on SpotHero can be reserved up to six weeks in advance. This availability may vary based on what is set for the facility by the locationâs operator. Select airport spots may be available up to 364 days in advance. If you do not see a spot that suits your needs, check back again closer to your desired timeframe, as spots may become available as the date approaches."}},{"@type":"Question","name":"What is a Business Profile?","acceptedA
34nswer":{"@type":"Answer","text":"A Business Profile is a tool in the SpotHero app. Itâs designed with special features to help drivers easily manage business parking and expenses!"}},{"@type":"Question","name":"How do I create a Business Profile?","acceptedAnswer":{"@type":"Answer","text":"Business Profiles can only be set up in the app. In the app, select âAccount,â then under âProfiles,â select \"Set Up Business Profile\" and follow the steps as indicated!"}},{"@type":"Question","name":"Can I automate receipt forwarding to my expense tool with a Business Profile?","acceptedAnswer":{"@type":"Answer","text":"Yes! Log into your Business Profile in âAccountâ in the SpotHero app. Then under âSettingsâ select âExpense Tools,â and select the expense tool that you use at work."}},{"@type":"Question","name":"How does SpotHero credit work?","acceptedAnswer":{"@type":"Answer","text":"SpotHero credit can be used to purchase parking reservations through the SpotHero app and website, when and where available for use at participating parking locations. SpotHero credit is applied automatically at checkout as long as you are logged into your account! Please note that SpotHero credit cannot be used when booking with a Business Profile.\n If you would prefer to save your SpotHero credit for future use, you can opt out of using credit at checkout in the SpotHero app by unchecking âapply creditâ under âpayment methods.â\n You can check your credit balance and purchase credit for future use in your account settings in the SpotHero app."}},{"@type":"Question","name":"Does SpotHero credit expire?","acceptedA
34nswer":{"@type":"Answer","text":"If you purchased SpotHero credit, the amount you paid for the credit (excluding any promotional credit issued in connection with the purchase) does not expire and is nonrefundable. Any promotional credit provided by SpotHero is subject to an earlier expiration date, typically one year after date of issue, unless a different timeline is detailed in any applicable offer made to you or otherwise communicated to you. All credit issuances are subject to SpotHero Terms and Conditions and, for any purchase of SpotHero credit, the SpotHero Prepaid Credit Terms and Conditions."}},{"@type":"Question","name":"Why didn't my SpotHero credit apply to my reservation?","acceptedAnswer":{"@type":"Answer","text":"Available SpotHero credit should apply automatically at checkout as long as you are logged into your account. If your credit did not apply to your SpotHero reservation, check to see if you are logged into your SpotHero account in your account settings, and ensure that âapply creditâ is checked under âpayment methodâ at checkout in the app. \n Please be aware that credit cannot be used to purchase reservations on a SpotHero Business Profile. If you have a Business Profile, ensure you are using your Personal Profile at checkout to redeem your available credit."}},{"@type":"Question","name":"Can I use SpotHero credit to book parking in another country?","acceptedA
34nswer":{"@type":"Answer","text":"No. SpotHero credit can only be used to book parking at facilities that use the same currency type, so SpotHero credit cannot be used to book parking outside the creditâs country of origin."}},{"@type":"Question","name":"Where can I find more information on SpotHero credit?","acceptedAnswer":{"@type":"Answer","text":"SpotHero credit is subject to additional terms and conditions, including but not limited to the SpotHero Terms and Conditions and the SpotHero Prepaid Credit Terms and Conditions, as applicable. Feel free to reach out to our Customer Hero team with any additional questions at (844)324-7768 or [email protected]."}},{"@type":"Question","name":"How do I redeem my reservation?","acceptedAnswer":{"@type":"Answer","text":"All of the instructions for how to redeem your reservation can be found in the Parking Pass. Each location is different, so itâs important to review your Parking Pass before you park. You can access the Parking Pass via the email confirmation that is sent to you or by logging into the app or the website. If you have any questions about the redemption process, give our Customer Heroes a call at (844) 324-7768 so we can help out right away."}},{"@type":"Question","name":"What if I'm purchasing SpotHero Event Parking and the event runs late?","acceptedA
34nswer":{"@type":"Answer","text":"If an event runs late and you have purchased SpotHero Event Parking, thereâs no need to leave early. We work with parking operators to ensure that adequate personnel and resources are available to accommodate the extended parking needs whenever possible for large events. If for some reason a parking operator is unable to accommodate an event when it runs late and you experience any issues while exiting, please donât hesitate to reach out to our Customer Hero team for support."}},{"@type":"Question","name":"Do I need to download the SpotHero app?","acceptedAnswer":{"@type":"Answer","text":"You donât need to, but it does make your experience easier! When logged in, the app will store all of your Parking Passes. If you donât have the app, thatâs ok too! You can always show your reservation by pulling your Parking Pass up from your email or bringing a printed out copy of your reservation."}},{"@type":"Question","name":"Can I transfer my pass to a different location?","acceptedAnswer":{"@type":"Answer","text":"Reservations cannot be transferred to different locations, as rates may vary between spots. That said, if your reservation hasnât started yet, you can cancel it and book another spot at a different place!"}},{"@type":"Question","name":"I didn't receive / can't find my Parking Pass","acceptedAnswer":{"@type":"Answer","text":"You can access your Parking Pass by logging into your SpotHero account via the app or the website. You should also receive an email confirmation after booking a spot. If you have not received your Parking Pass, please give our Customer Heroes a call at (844) 324-7768 and weâll make sure you get it to the correct email address!"}},{"@type":"Question","name":"When will my card be charged for my reservation?","acceptedA
34nswer":{"@type":"Answer","text":"Your card is charged when you press âpay and reserveâ at checkout to book your spot, rather than when the reservation starts or ends."}},{"@type":"Question","name":"How do I apply credit to a reservation?","acceptedAnswer":{"@type":"Answer","text":"SpotHero credit will apply automatically toward your next reservation at checkout as long as youâre logged in and not checking out as a guest. To view your available credit, you can visit the âAccountâ or âAccount Settingsâ section of the app, available credit will be listed under your account information. "}},{"@type":"Question","name":"Can I sell my Parking Pass / reservation?","acceptedAnswer":{"@type":"Answer","text":"Selling reservations made through our site or app is a violation of our terms and conditions. If we learn you are engaging in the reselling of a parking pass/reservation, your reservation will be canceled and you will not receive a refund. Remember, you can always cancel your reservation before it begins if your plans change!"}},{"@type":"Question","name":"Can I use a commuter benefits card on your site?","acceptedA
34nswer":{"@type":"Answer","text":"Absolutely! Please note: We cannot split payments between multiple credit cards, so the cost of the spot cannot exceed the value on the card. Pre-tax cards are intended strictly for use near a work or public transit stop on the way to work. You are only able to enter one work address and must be parked within a 1-mile radius of said office and/or public transit stop. The IRS allows $340 / month in pre-tax parking to be used, which resets each month. WageWorks allows up to five (5) parking reservations per 24 hours using your pre-tax card. If you have any trouble or questions, feel free to contact our Customer Hero team for more information at (844) 324-7768."}},{"@type":"Question","name":"How does the monthly billing cycle work?","acceptedAnswer":{"@type":"Answer","text":"Most locations are set up with the billing cycle to be on the 1st and the 15th of every month. Some facilities do offer a flexible start date: you can start parking any day of the month you like and are billed 5 days prior to the start of the following month. Billing details are listed under âspot detailsâ prior to purchase, and on the Parking Pass after booking."}},{"@type":"Question","name":"Are there any additional fees for monthly reservations?","acceptedA
34nswer":{"@type":"Answer","text":"That depends! Some locations may require a fee for your access card or transponder, however, that will all be detailed in the description of the location before you purchase. All extra fees will be paid to the garage or lot office after purchase. Please make sure to read the description before finalizing your payment."}},{"@type":"Question","name":"Will you prorate my monthly parking spot?","acceptedAnswer":{"@type":"Answer","text":"No, monthly parking is not prorated. If you have an extenuating circumstance, please call our Customer Heroes at (844) 324-7768."}},{"@type":"Question","name":"What is an Event Parking Package?","acceptedAnswer":{"@type":"Answer","text":"Event Parking Packages allow drivers to purchase parking for multiple events at once via a âpackage plan.â You will be able to select from a list of event packages and then choose the facility you want to park in from among all participating facilities with available inventory!"}},{"@type":"Question","name":"Can I cancel my Event Package?","acceptedA
34nswer":{"@type":"Answer","text":"Yes. If you can't make it to an event or change your mind, we allow cancellations of single reservations or the entire event package, anytime before the reservation(s) start. Currently, this functionality is only available by contacting our Customer Hero team at (844) 938-3688. We are working hard to make this available online and in the SpotHero app. Note: This cancellation policy applies only to upcoming reservationsânot reservations that have already passed. "}},{"@type":"Question","name":"Can I share my parking reservations with my friends and family?","acceptedAnswer":{"@type":"Answer","text":"Yes! While we don't currently have a formal transfer process, your confirmation email will include links to all of the Parking Passes in your event package. You can either forward that entire email to the person attending the event or copy and share the link/URL for a single parking reservation. They can view it in any mobile phone browser. If you share parking reservations, make sure the vehicle information on the reservation is accurate so you don't risk getting towed!"}},{"@type":"Question","name":"Can I change my reservation times for Event Packages?","acceptedA
34nswer":{"@type":"Answer","text":"Event parking times are set to match the approximate times of the event and generally cannot be modified. If the event runs long (for example, overtime or extra innings) all facilities that offer Event Packages will let you out with no extra charge as long as you leave right after the event has ended."}},{"@type":"Question","name":"Can I change the time of my parking reservation?","acceptedAnswer":{"@type":"Answer","text":"You cannot change the time of your parking reservation. The preset time on your reservation ensures that your parking will be reserved 1-2 hours before your event and 1 hour after. Please see your Parking Pass for exact start and end times."}},{"@type":"Question","name":"What if I'm purchasing SpotHero Event Parking and the event runs late?","acceptedAnswer":{"@type":"Answer","text":"If an event runs late and you have purchased SpotHero Event Parking, thereâs no need to leave early. We work with parking operators to ensure that adequate personnel and resources are available to accommodate the extended parking needs whenever possible for large events. If for some reason a parking operator is unable to accommodate an event when it runs late and you experience any issues while exiting, please donât hesitate to reach out to the SpotHero team at 844-755-7768 or [email protected]."}},{"@type":"Question","name":"How can I request a refund for my SpotHero parking reservation if I'm unable to attend the event?","acceptedA
34nswer":{"@type":"Answer","text":"You can cancel your parking reservation up until the minute before it starts via the Parking Pass, SpotHero website, or SpotHero app. To see the start time of your parking reservation, check your Parking Pass."}},{"@type":"Question","name":"Where is my refund?","acceptedAnswer":{"@type":"Answer","text":"Refunds may take up to 21 days to process. If you do not receive a refund in 21 days, please reach out to Fan Support. "}},{"@type":"Question","name":"Can I sell or transfer my Parking Pass?","acceptedAnswer":{"@type":"Answer","text":"SpotHero Parking Passes cannot be sold or transferred through your Ticketmaster account. "}},{"@type":"Question","name":"What if I need help with my reservation?","acceptedAnswer":{"@type":"Answer","text":"If you need assistance with your reservation, please reach out to the SpotHero team at 844-755-7768 or [email protected]. Please have your rental ID number ready to help them quickly locate the relevant information."}},{"@type":"Question","name":"What if I have an oversized vehicle?","acceptedA
34nswer":{"@type":"Answer","text":"Some locations charge a separate oversize fee for vehicles that are taller than 65â³ or longer than 181â. Youâll need to pay that fee on-site. "}}]}</script>
34<style data-emotion="css 1tenqvs">.css-1tenqvs{margin-top:var(--chakra-space-header-height-mobile);}@media screen and (min-width: 48rem){.css-1tenqvs{margin-top:0px;}}</style><main class="css-1tenqvs"><style data-emotion="css ipik0e">.css-ipik0e{color:var(--chakra-colors-white);background-color:var(--chakra-colors-primary-default);-webkit-background-size:cover;background-size:cover;-webkit-background-position:center;background-position:center;padding-top:var(--chakra-space-14);padding-bottom:var(--chakra-space-14);}@media screen and (min-width: 48rem){.css-ipik0e{padding-top:var(--chakra-space-32);padding-bottom:var(--chakra-space-32);}}</style><section data-testid="HeroSection" style="background-image:url('https://spothero.cdn.prismic.io/spothero/cb9493f6-28af-41a5-8f62-7b2fd4cce4ef_home-hero.svg')" class="css-ipik0e"><style data-emotion="css 41oz3h">.css-41oz3h{-webkit-padding-start:var(--chakra-space-4);padding-inline-start:var(--chakra-space-4);-webkit-padding-end:var(--chakra-space-4);padding-inline-end:var(--chakra-space-4);-webkit-margin-start:auto;margin-inline-start:auto;-webkit-margin-end:auto;margin-inline-end:auto;max-width:var(--chakra-sizes-container-base);}@media screen and (min-width: 48rem){.css-41oz3h{max-width:var(--chakra-sizes-container-tablet);}}@media screen and (min-width: 64rem){.css-41oz3h{max-width:var(--chakra-sizes-container-desktop);}}</style><div class="chakra-container css-41oz3h"><style data-emotion="css xi606m">.css-xi606m{text-align:center;}</style><div class="css-xi606m"><style data-emotion="css 1g3ecz1">
34.css-1g3ecz1{display:grid;grid-gap:var(--chakra-space-4);grid-template-columns:repeat(12, 1fr);}@media screen and (min-width: 48rem){.css-1g3ecz1{grid-gap:var(--chakra-space-8);}}</style><div class="css-1g3ecz1"><style data-emotion="css 9hxmak">.css-9hxmak{grid-column:span 12/span 12;grid-column-start:0;}@media screen and (min-width: 64rem){.css-9hxmak{grid-column:span 10/span 10;grid-column-start:2;}}</style><div class="css-9hxmak"><style data-emotion="css 162tve5">.css-162tve5{line-height:1.5;font-weight:600;font-size:2rem;margin:0px;color:var(--chakra-colors-white);margin-bottom:var(--chakra-space-6);}@media screen and (min-width: 64rem){.css-162tve5{font-size:2.5rem;}}</style><h1 class="chakra-heading css-162tve5" data-testid="htmlSerializer-h1">How SpotHero Works</h1><style data-emotion="css 13brihr">.css-13brihr{text-align:left;}</style><div class="css-13brihr"><style data-emotion="css 1uqmenx">.css-1uqmenx{line-height:1.5;font-weight:400;font-size:1rem;padding-bottom:var(--chakra-space-4);}@media screen and (min-width: 64rem){.css-1uqmenx{font-size:1rem;}}</style><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">SpotHero is a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages across North America. When you book with us, you'll get an instant prepaid parking reservation, backed by the <style data-emotion="css gn0p7s">.css-gn0p7s{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;outline:2px solid transparent;outline-offset:2px;color:var(--chakra-colors-text-link-dark);-webkit-transition:all 0.15s ease;transition:all 0.15s ease;font-weight:var(--chakra-fontWeights-semibold);-webkit-text-decoration:underline;text-decoration:underline;}.css-gn0p7s:hover,.css-gn0p7s[data-hover]{-webkit-text-decoration:none;text-decoration:none;color:var(--chakra-colors-text-link-dark);opacity:.8;}.css-gn0p7s:focus-visible,.css-gn0p7s[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-gn0p7s svg{d:inline-block;vertical-align:initial;}</style><a target="_blank" rel="noopener" class="chakra-link css-gn0p7s" href="https://spothero.com/about/parking-guarantee" data-testid="htmlSerializer-hyperlink">SpotHero Guarantee</a>. SpotHero is available in <a target="_blank" rel="noopener" class="chakra-link css-gn0p7s" href="https://spothero.com/cities/" data-testid="htmlSerializer-hyperlink">400+ major cities</a> in the US and Canada, and we've helped park 100 million cars since 2011.</p></div><style data-emotion="css 1fgd3gy">.css-1fgd3gy{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-content:space-between;-ms-flex-line-pack:space-between;align-content:space-between;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;}.css-1fgd3gy>*:not(style)~*:not(style){-webkit-margin-start:var(--chakra-space-2);margin-inline-start:var(--chakra-space-2);}@media screen and (min-width: 48rem){.css-1fgd3gy>*:not(style)~*:not(style){-webkit-margin-start:var(--chakra-space-4);margin-inline-start:var(--chakra-space-4);}}@media screen and (min-width: 30rem){.css-1fgd3gy{-webkit-box-flex-wrap:nowrap;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;}}</style><div role="group" class="chakra-button__group css-1fgd3gy" data-orientation="horizontal"><style data-emotion="css 35jd8">.css-35jd8{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-appearance:none;-moz-appearance:none;-ms-appearance:none;appearance:none;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;position:relative;white-space:nowrap;vertical-align:middle;outline:2px solid transparent;outline-offset:2px;line-height:0.875;border-radius:var(--chakra-radii-md);font-weight:var(--chakra-fontWeights-semibold);transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-normal);-webkit-padding-start:var(--chakra-space-8);padding-inline-start:var(--chakra-space-8);-webkit-padding-end:var(--chakra-space-8);padding-inline-end:var(--chakra-space-8);padding-top:var(--chakra-space-3);padding-bottom:var(--chakra-space-3);font-size:var(--chakra-fontSizes-base);font-family:var(--chakra-fonts-body);border-width:1px;border-style:solid;text-transform:capitalize;-webkit-transition:all normal ease;transition:all normal ease;background:var(--chakra-colors-yellow-default);border-color:var(--chakra-colors-yellow-default);color:var(--chakra-colors-black);margin-top:var(--chakra-space-2);margin-bottom:var(--chakra-space-2);}.css-35jd8:focus-visible,.css-35jd8[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-35jd8:disabled,.css-35jd8[disabled],.css-35jd8[aria-disabled=true],.css-35jd8[data-disabled]{opacity:1;cursor:not-allowed;box-shadow:var(--chakra-shadows-none);background:var(--chakra-colors-gray-medium);border-color:var(--chakra-colors-gray-medium);color:var(--chakra-colors-gray-dark);}.css-35jd8:hover,.css-35jd8[data-hover]{background:oklch(from var(--chakra-colors-yellow-default) calc(l + 0.1) c h);border-color:oklch(from var(--chakra-colors-yellow-default) calc(l + 0.1) c h);color:var(--chakra-colors-black);}.css-35jd8:hover:disabled,.css-35jd8[data-hover]:disabled,.css-35jd8:hover[disabled],.css-35jd8[data-hover][disabled],.css-35jd8:hover[aria-disabled=true],.css-35jd8[data-hover][aria-disabled=true],.css-35jd8:hover[data-disabled],.css-35jd8[data-hover][data-disabled]{background:var(--chakra-colors-gray-medium);border-color:var(--chakra-colors-gray-medium);color:var(--chakra-colors-gray-dark);}.css-35jd8 svg{display:block;}.css-35jd8:focus,.css-35jd8[data-focus]{box-shadow:0 0 0 3px rgba(255, 255, 255, 0.7);z-index:1;}</style><button type="button" class="chakra-button css-35jd8"><span>Read More</span></button></div></div></div></div></div></section><style data-emotion="css kh6mfs">.css-kh6mfs{color:var(--chakra-colors-black);background-color:var(--chakra-colors-white);padding-top:var(--chakra-space-8);padding-bottom:var(--chakra-space-8);}@media screen and (min-width: 48rem){.css-kh6mfs{padding-top:var(--chakra-space-16);padding-bottom:var(--chakra-space-16);}}</style><section class="css-kh6mfs"><div class="chakra-container css-41oz3h"><div class="css-1g3ecz1"><style data-emotion="css 1cs0ttl">.css-1cs0ttl{grid-column:12 span;margin-bottom:var(--chakra-space-6);}@media screen and (min-width: 48rem){.css-1cs0ttl{grid-column:4 span;margin-bottom:var(--chakra-space-8);}}</style><div class="css-1cs0ttl"><style data-emotion="css 1o09ly7">.css-1o09ly7{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;text-align:center;}@media screen and (min-width: 48rem){.css-1o09ly7{display:block;}}</style><div class="css-1o09ly7"><style data-emotion="css ji16c1">.css-ji16c1{max-width:var(--chakra-sizes-16);max-height:var(--chakra-sizes-16);margin-left:0px;margin-right:var(--chakra-space-6);margin-bottom:0px;-webkit-align-self:flex-start;-ms-flex-item-align:flex-start;align-self:flex-start;}@media screen and (min-width: 48rem){.css-ji16c1{max-width:var(--chakra-sizes-32);max-height:var(--chakra-sizes-32);margin-left:auto;margin-right:auto;margin-bottom:var(--chakra-space-4);}}</style><div class="css-ji16c1"><style data-emotion="css v2kfba">.css-v2kfba{height:100%;width:100%;}</style><img src="https://images.prismic.io/spothero/8a7dbd48-4df5-4a26-9a76-611d8183bd86_faq-map.png?auto=compress,format&rect=0,0,360,360&w=256&h=256" loading="lazy" class="chakra-image css-v2kfba"/></div><style data-emotion="css 17ozypq">.css-17ozypq{-webkit-flex:1;-ms-flex:1;flex:1;text-align:left;}@media screen and (min-width: 48rem){.css-17ozypq{text-align:center;}}</style><div class="css-17ozypq"><style data-emotion="css 1s2sn6x">.css-1s2sn6x{line-height:1.5;font-weight:600;font-size:1rem;margin-bottom:var(--chakra-space-1);}@media screen and (min-width: 64rem){.css-1s2sn6x{font-size:1.25rem;}}</style><h3 class="chakra-heading css-1s2sn6x">Find Parking</h3><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Find and compare prices on hourly, monthly, airport and event parking at thousand of lots and garages across North America. </p></div></div></div><div class="css-1cs0ttl"><div class="css-1o09ly7"><div class="css-ji16c1"><img src="https://images.prismic.io/spothero/d837206c-d8de-4b0c-a491-2ba5b94563df_faq-pass.png?auto=compress,format&rect=0,0,360,360&w=256&h=256" loading="lazy" class="chakra-image css-v2kfba"/></div><div class="css-17ozypq"><h3 class="chakra-heading css-1s2sn6x">Pay and Reserve</h3><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Pay with fast guest checkout, and get a prepaid Parking Pass/reservation instantly via email. All reservations are backed by the <style data-emotion="css u9ei3t">.css-u9ei3t{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;outline:2px solid transparent;outline-offset:2px;color:var(--chakra-colors-text-link-light);-webkit-transition:all 0.15s ease;transition:all 0.15s ease;font-weight:var(--chakra-fontWeights-semibold);-webkit-text-decoration:underline;text-decoration:underline;}.css-u9ei3t:hover,.css-u9ei3t[data-hover]{-webkit-text-decoration:none;text-decoration:none;color:var(--chakra-colors-primary-600);}.css-u9ei3t:focus-visible,.css-u9ei3t[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-u9ei3t svg{d:inline-block;vertical-align:initial;}</style><a target="_blank" rel="noopener" class="chakra-link css-u9ei3t" href="https://spothero.com/about/parking-guarantee" data-testid="htmlSerializer-hyperlink">SpotHero Parking Guarantee</a>.</p></div></div></div><div class="css-1cs0ttl"><div class="css-1o09ly7"><div class="css-ji16c1"><img src="https://images.prismic.io/spothero/e8b36b04-1ad0-406a-b609-63ace2e3937e_faq-car.png?auto=compress,format&rect=0,0,360,360&w=256&h=256" loading="lazy" class="chakra-image css-v2kfba"/></div><div class="css-17ozypq"><h3 class="chakra-heading css-1s2sn6x">Arrive and Park</h3><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">When you arrive, follow the instructions included on your pass. Typically youâll either scan a QR code, show the attendant your reservation, or add your license plate #.</p></div></div></div></div></div></section><style data-emotion="css 992xzl">.css-992xzl{color:var(--chakra-colors-black);background-color:transparent;padding-top:var(--chakra-space-8);padding-bottom:var(--chakra-space-8);margin-top:0px;margin-bottom:0px;}@media screen and (min-width: 48rem){.css-992xzl{padding-top:var(--chakra-space-16);padding-bottom:var(--chakra-space-16);}}</style><section id="frequently-asked-questions" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><style data-emotion="css n0gv61">.css-n0gv61{line-height:1.5;font-weight:600;font-size:var(--chakra-fontSizes-xl);margin-bottom:var(--chakra-space-5);}</style><h2 class="chakra-heading css-n0gv61">Frequently Asked Questions</h2><style data-emotion="css 1cpexy7">
34.css-1cpexy7{border-top-width:1px;border-bottom-width:1px;border-radius:6px;overflow:hidden;}</style><div class="chakra-accordion css-1cpexy7"><style data-emotion="css 1pq1n2c">.css-1pq1n2c{border-left-width:1px;border-right-width:1px;overflow-anchor:none;border-bottom:1px solid;border-color:var(--chakra-colors-gray-200);}.css-1pq1n2c:first-of-type{border-top-left-radius:6px;border-top-right-radius:6px;}.css-1pq1n2c:last-of-type{border-bottom-left-radius:6px;border-bottom-right-radius:6px;}</style><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><style data-emotion="css 155e2wi">.css-155e2wi{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;outline:2px solid transparent;outline-offset:2px;grid-gap:var(--chakra-space-2);font-size:var(--chakra-fontSizes-base);font-weight:var(--chakra-fontWeights-semibold);min-height:3.75rem;padding:var(--chakra-space-4);border-radius:6px;}.css-155e2wi:hover,.css-155e2wi[data-hover]{background-color:var(--chakra-colors-gray-50);}</style><button type="button" id="accordion-button-:R3ahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3ahq9tf66:" class="chakra-accordion__button css-155e2wi"><style data-emotion="css baf2f6">.css-baf2f6{-webkit-flex:1;-ms-flex:1;flex:1;text-align:left;font-family:var(--chakra-fonts-body);}</style><div data-testid="accordion-faq-question-0" class="css-baf2f6">Are SpotHero parking reservations guaranteed?</div><style data-emotion="css awozud">.css-awozud{width:var(--chakra-sizes-6);height:var(--chakra-sizes-6);display:inline-block;line-height:1em;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;color:var(--chakra-colors-black);opacity:1;-webkit-transition:-webkit-transform 0.2s;transition:transform 0.2s;transform-origin:center;vertical-align:middle;}</style><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><style data-emotion="css ngx9px">.css-ngx9px{padding:var(--chakra-space-4);border-color:var(--chakra-colors-gray-medium);border-top-width:1px;}</style><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3ahq9tf66:" aria-labelledby="accordion-button-:R3ahq9tf66:" class="chakra-accordion__panel css-ngx9px"><style data-emotion="css 8l5p0n">.css-8l5p0n p{font-size:var(--chakra-fontSizes-sm);}</style><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Yes! When you book with SpotHero, we guarantee you will have a spot to park at the price you paid or your money back. While SpotHero does not physically hold a specific spot open for each reservation, we work closely with our partners to monitor inventory levels and avoid overbooking.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5ahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5ahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">What is SpotHero's cancellation policy?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5ahq9tf66:" aria-labelledby="accordion-button-:R5ahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Reservations can be canceled up until the minute before they begin to receive a full refund via the app, website, or our self-service phone system. Once a reservation has started it canât be canceled or refunded, but if youâre having trouble with it, please contact our Customer Heroes for help at (844) 324-7768.*</p><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p"><style data-emotion="css tv8pid">.css-tv8pid{line-height:1.5;font-weight:400;font-size:1rem;font-style:italic;}@media screen and (min-width: 64rem){.css-tv8pid{font-size:1rem;}}</style><em class="chakra-text css-tv8pid" data-testid="htmlSerializer-em">*Certain exceptions may apply. For more information, refer to our Terms of Use and your Parking Pass.</em></p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7ahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7ahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">What if I need help with my reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7ahq9tf66:" aria-labelledby="accordion-button-:R7ahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Have no fear, our Customer Heroes are here! If you need assistance with your reservation, please reach out to our Hero team at (844) 324-7768, or [email protected]. Please have your rental ID number ready to help them quickly locate the relevant information.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R9ahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R9ahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-3" class="css-baf2f6">Are there any additional fees?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-3" role="region" id="accordion-panel-:R9ahq9tf66:" aria-labelledby="accordion-button-:R9ahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">The SpotHero price is the entire price youâll pay for a reservation, and all applicable taxes and fees are included in the price that you see at checkout! Some locations charge a separate oversize fee for vehicles that are taller than 65â³ or longer than 181â. If not payable at the time you make your reservation, you will need to pay that fee on-site. Youâll be able to see if the spot charges an oversize fee before booking in the âspot detailsâ section, and if you enter your vehicle make and model at checkout you can see if your vehicle is considered oversize. Potential oversize fees are also listed on the Parking Pass under âThings You Should Know.â</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rbahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rbahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-4" class="css-baf2f6">Can I park an RV, van, or bus?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-4" role="region" id="accordion-panel-:Rbahq9tf66:" aria-labelledby="accordion-button-:Rbahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">SpotHero is intended for personal vehicles only, so we cannot accept reservations for RVs, vans, or buses at this time.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rdahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rdahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-5" class="css-baf2f6">Can I make a change to my Parking Pass after I purchase it?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-5" role="region" id="accordion-panel-:Rdahq9tf66:" aria-labelledby="accordion-button-:Rdahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Yes! You can edit or cancel any upcoming parking reservation up to the time your reservation begins, and extend most active par
34king reservations pending availability. </p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rfahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rfahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-6" class="css-baf2f6">Do I have to reserve online to get this rate?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-6" role="region" id="accordion-panel-:Rfahq9tf66:" aria-labelledby="accordion-button-:Rfahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Generally, yes. SpotHero is able to offer discounts on the drive-up rates at many locations we partner with. The rate you see on SpotHero is not guaranteed without a reservation.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rhahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rhahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-7" class="css-baf2f6">Can I enter before my reservation starts or leave after it ends?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-7" role="region" id="accordion-panel-:Rhahq9tf66:" aria-labelledby="accordion-button-:Rhahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">No. Please enter and exit within your reservation timeframe; failure to do so may result in a penalty from the facility operator. You can check your reservation times on your Parking Pass, and extend most active reservations in the SpotHero app and on the website pending availability. </p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rjahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rjahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-8" class="css-baf2f6">Does my reservation provide in and out privileges?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-8" role="region" id="accordion-panel-:Rjahq9tf66:" aria-labelledby="accordion-button-:Rjahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">It depends on the location. Some facilities have in and out privileges, but at this time most facilities that SpotHero partners with do not allow drivers to enter and exit multiple times during a reservation. </p><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Before booking, you can check the spot details in the app and on the website or use the filters on the results page to only view spots with in and out privileges. If you have already reserved a spot, you can check to see if you have in and out privileges by checking the âamenitiesâ section of your Parking Pass. If you see âin and out allowedâ you can enter and exit multiple times as long as you are within your reservation time frame
34! </p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rlahq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rlahq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-9" class="css-baf2f6">How far in advance can I book a spot?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-9" role="region" id="accordion-panel-:Rlahq9tf66:" aria-labelledby="accordion-button-:Rlahq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">On average, spots on SpotHero can be reserved up to six weeks in advance. This availability may vary based on what is set for the facility by the locationâs operator. Select airport spots may be available up to 364 days in advance. If you do not see a spot that suits your needs, check back again closer to your desired timeframe, as spots may become available as the date approaches.</p></div></div></div></div></div></div></section><style data-emotion="css 14swd8c">.css-14swd8c{color:var(--chakra-colors-black);background-color:var(--chakra-colors-white);padding-top:var(--chakra-space-8);padding-bottom:var(--chakra-space-8);margin-top:0px;margin-bottom:0px;}@media screen and (min-width: 48rem){.css-14swd8c{padding-top:var(--chakra-space-16);padding-bottom:var(--chakra-space-16);}}</style><section data-testid="ContentSection" class="css-14swd8c"><div class="chakra-container css-41oz3h"><div class="css-1g3ecz1"><style data-emotion="css 1ebjjys">.css-1ebjjys{grid-column:span 12/span 12;grid-column-start:0;text-align:left;}@media screen and (min-width: 64rem){.css-1ebjjys{grid-column:span 8/span 8;grid-column-start:3;}}</style><div class="css-1ebjjys"><style data-emotion="css nl5hlg">.css-nl5hlg{line-height:1.5;font-weight:400;font-size:1rem;}@media screen and (min-width: 64rem){.css-nl5hlg{font-size:1rem;padding-bottom:var(--chakra-space-4);}}</style><div class="chakra-text css-nl5hlg" data-testid="htmlSerializer-ul-container"><style data-emotion="css vwjr1z">.css-vwjr1z{list-style-type:disc;list-style-position:outside;margin-left:var(--chakra-space-8);}</style><ul role="list" data-testid="htmlSerializer-ul" class="css-vwjr1z"><style data-emotion="css 1diru3v">.css-1diru3v{margin-bottom:var(--chakra-space-2);padding-left:var(--chakra-space-2);}</style><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/faq#business-profiles" data-testid="htmlSerializer-hyperlink">Business Profiles</a></li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/faq#spothero-credit" data-testid="htmlSerializer-hyperlink">SpotHero Credit</a></li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/faq#post-purchase" data-testid="htmlSerializer-hyperlink">Post-Purchase</a></li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/faq#billing" data-testid="htmlSerializer-hyperlink">Billing</a></li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/faq#monthly" data-testid="htmlSerializer-hyperlink">Monthly</a></li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/faq#package-plans" data-testid="htmlSerializer-hyperlink">Package Plans</a></li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/about/parking-panda" data-testid="htmlSerializer-hyperlink">Parking Panda</a></li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v"><a class="chakra-link css-u9ei3t" href="https://spothero.com/faq#ticketmaster" data-testid="htmlSerializer-hyperlink">Ticketmaster</a></li></ul></div></div></div></div></section><section id="business-profiles" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><h2 class="chakra-heading css-n0gv61">Business Profiles</h2><div class="chakra-accordion css-1cpexy7"><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R3aiq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3aiq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-0" class="css-baf2f6">What is a Business Profile?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3aiq9tf66:" aria-labelledby="accordion-button-:R3aiq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">A Business Profile is a tool in the SpotHero app. Itâs designed with special features to help drivers easily manage business parking and expenses!</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5aiq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5aiq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">How do I create a Business Profile?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5aiq9tf66:" aria-labelledby="accordion-button-:R5aiq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Business Profiles can only be set up in the app. In the app, select âAccount,â then under âProfiles,â select "Set Up Business Profile" and follow the steps as indicated!</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7aiq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7aiq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">Can I automate receipt forwarding to my expense tool with a Business Profile?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7aiq9tf66:" aria-labelledby="accordion-button-:R7aiq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Yes! Log into your Business Profile in âAccountâ in the SpotHero app. Then under âSettingsâ select âExpense Tools,â and select the expense tool that you use at work.</p></div></div></div></div></div></div></section><section id="spothero-credit" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><h2 class="chakra-heading css-n0gv61">SpotHero Credit</h2><div class="chakra-accordion css-1cpexy7"><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R3aja9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3aja9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-0" class="css-baf2f6">How does SpotHero credit work?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3aja9tf66:" aria-labelledby="accordion-button-:R3aja9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">SpotHero credit can be used to purchase parking reservations through the SpotHero app and website, when and where available for use at participating parking locations. SpotHero credit is applied automatically at checkout as long as you are logged into your account! Please note that SpotHero credit cannot be used when booking with a Business Profile.<br/></p><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">If you would prefer to save your SpotHero credit for future use, you can opt out of using credit at checkout in the SpotHero app by unchecking âapply creditâ under âpayment methods.â<br/></p><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">You can check your credit balance and purchase credit for future use in your account settings in the SpotHero app.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5aja9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5aja9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">Does SpotHero credit expire?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5aja9tf66:" aria-labelledby="accordion-button-:R5aja9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">If you purchased SpotHero credit, the amount you paid for the credit (excluding any promotional credit issued in connection with the purchase) does not expire and is nonrefundable. Any promotional credit provided by SpotHero is subject to an earlier expiration date, typically one year after date of issue, unless a different timeline is detailed in any applicable offer made to you or otherwise communicated to you. All credit issuances are subject to <a target="_blank" rel="noopener" class="chakra-link css-u9ei3t" href="https://spothero.com/legal/terms-of-use" data-testid="htmlSerializer-hyperlink">SpotHero Terms and Conditions</a> and, for any purchase of SpotHero credit, the <a target="_blank" rel="noopener" class="chakra-link css-u9ei3t" href="https://spothero.com/legal/prepaid-credit-terms" data-testid="htmlSerializer-hyperlink">SpotHero Prepaid Credit Terms and Conditions</a>.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7aja9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7aja9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">Why didn't my SpotHero credit apply to my reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7aja9tf66:" aria-labelledby="accordion-button-:R7aja9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Available SpotHero credit should apply automatically at checkout as long as you are logged into your account. If your credit did not apply to your SpotHero reservation, check to see if you are logged into your SpotHero account in your account settings, and ensure that âapply creditâ is checked under âpayment methodâ at checkout in the app. <br/></p><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Please be aware that credit cannot be used to purchase reservations on a SpotHero Business Profile. If you have a Business Profile, ensure you are using your Personal Profile at checkout to redeem your available credit.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R9aja9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R9aja9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-3" class="css-baf2f6">Can I use SpotHero credit to book parking in another country?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-3" role="region" id="accordion-panel-:R9aja9tf66:" aria-labelledby="accordion-button-:R9aja9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">No. SpotHero credit can only be used to book parking at facilities that use the same currency type, so SpotHero credit cannot be used to book parking outside the creditâs country of origin.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rbaja9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rbaja9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-4" class="css-baf2f6">Where can I find more information on SpotHero credit?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-4" role="region" id="accordion-panel-:Rbaja9tf66:" aria-labelledby="accordion-button-:Rbaja9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">SpotHero credit is subject to additional terms and conditions, including but not limited to the <a target="_blank" rel="noopener" class="chakra-link css-u9ei3t" href="https://spothero.com/legal/terms-of-use" data-testid="htmlSerializer-hyperlink">SpotHero Terms and Conditions</a> and the <a target="_blank" rel="noopener" class="chakra-link css-u9ei3t" href="https://spothero.com/legal/prepaid-credit-terms" data-testid="htmlSerializer-hyperlink">SpotHero Prepaid Credit Terms and Conditions</a>, as applicable. Feel free to reach out to our Customer Hero team with any additional questions at (844)324-7768 or [email protected].</p></div></div></div></div></div></div></section><section id="post-purchase" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><h2 class="chakra-heading css-n0gv61">Post-Purchase</h2><div class="chakra-accordion css-1cpexy7"><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R3ajq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3ajq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-0" class="css-baf2f6">How do I redeem my reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3ajq9tf66:" aria-labelledby="accordion-button-:R3ajq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">All of the instructions for how to redeem your reservation can be found in the Parking Pass. Each location is different, so itâs important to review your Parking Pass before you park. You can access the Parking Pass via the email confirmation that is sent to you or by logging into the app or the website. If you have any questions about the redemption process, give our Customer Heroes a call at (844) 324-7768 so we can help out right away.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5ajq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5ajq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">What if I'
34m purchasing SpotHero Event Parking and the event runs late?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5ajq9tf66:" aria-labelledby="accordion-button-:R5ajq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">If an event runs late and you have purchased SpotHero Event Parking, thereâs no need to leave early. We work with parking operators to ensure that adequate personnel and resources are available to accommodate the extended parking needs whenever possible for large events. If for some reason a parking operator is unable to accommodate an event when it runs late and you experience any issues while exiting, please donât hesitate to reach out to our Customer Hero team for support.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7ajq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7ajq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">Do I need to download the SpotHero app?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7ajq9tf66:" aria-labelledby="accordion-button-:R7ajq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">You donât need to, but it does make your experience easier! When logged in, the app will store all of your Parking Passes. If you donât have the app, thatâs ok too! You can always show your reservation by pulling your Parking Pass up from your email or bringing a printed out copy of your reservation.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R9ajq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R9ajq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-3" class="css-baf2f6">Can I transfer my pass to a different location?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-3" role="region" id="accordion-panel-:R9ajq9tf66:" aria-labelledby="accordion-button-:R9ajq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Reservations cannot be transferred to different locations, as rates may vary between spots. That said, if your reservation hasnât started yet, you can cancel it and book another spot at a different place!</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rbajq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rbajq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-4" class="css-baf2f6">I didn't receive / can't find my Parking Pass</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-4" role="region" id="accordion-panel-:Rbajq9tf66:" aria-labelledby="accordion-button-:Rbajq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">You can access your Parking Pass by logging into your SpotHero account via the app or the website. You should also receive an email confirmation after booking a spot. If you have not received your Parking Pass, please give our Customer Heroes a call at (844) 324-7768 and weâll make sure you get it to the correct email address!</p></div></div></div></div></div></div></section><section id="billing" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><h2 class="chakra-heading css-n0gv61">Billing</h2><div class="chakra-accordion css-1cpexy7"><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R3aka9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3aka9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-0" class="css-baf2f6">When will my card be charged for my reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3aka9tf66:" aria-labelledby="accordion-button-:R3aka9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Your card is charged when you press âpay and reserveâ at checkout to book your spot, rather than when the reservation starts or ends.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5aka9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5aka9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">How do I apply credit to a reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5aka9tf66:" aria-labelledby="accordion-button-:R5aka9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">SpotHero credit will apply automatically toward your next reservation at checkout as long as youâre logged in and not checking out as a guest. To view your available credit, you can visit the âAccountâ or âAccount Settingsâ section of the app, available credit will be listed under your account information. </p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7aka9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7aka9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">Can I sell my Parking Pass / reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7aka9tf66:" aria-labelledby="accordion-button-:R7aka9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Selling reservations made through our site or app is a violation of our <a class="chakra-link css-u9ei3t" href="http://www.spothero.com/legal/terms-of-use" data-testid="htmlSerializer-hyperlink">terms and conditions</a>. If we learn you are engaging in the reselling of a parking pass/reservation, your reservation will be canceled and you will not receive a refund. Remember, you can always cancel your reservation before it begins if your plans change!</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R9aka9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R9aka9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-3" class="css-baf2f6">Can I use a commuter benefits card on your site?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-3" role="region" id="accordion-panel-:R9aka9tf66:" aria-labelledby="accordion-button-:R9aka9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Absolutely! Please note:</p><div class="chakra-text css-1uqmenx" data-testid="htmlSerializer-ul-container"><ul role="list" data-testid="htmlSerializer-ul" class="css-vwjr1z"><li data-testid="htmlSerializer-ulItem" class="css-1diru3v">We cannot split payments between multiple credit cards, so the cost of the spot cannot exceed the value on the card.</li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v">Pre-tax cards are intended strictly for use near a work or public transit stop on the way to work.</li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v">
34You are only able to enter one work address and must be parked within a 1-mile radius of said office and/or public transit stop.</li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v">The IRS allows $340 / month in pre-tax parking to be used, which resets each month.</li><li data-testid="htmlSerializer-ulItem" class="css-1diru3v">WageWorks allows up to five (5) parking reservations per 24 hours using your pre-tax card.</li></ul></div><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">If you have any trouble or questions, feel free to contact our Customer Hero team for more information at (844) 324-7768.</p></div></div></div></div></div></div></section><section id="monthly" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><h2 class="chakra-heading css-n0gv61">Monthly</h2><div class="chakra-accordion css-1cpexy7"><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R3akq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3akq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-0" class="css-baf2f6">How does the monthly billing cycle work?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3akq9tf66:" aria-labelledby="accordion-button-:R3akq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Most locations are set up with the billing cycle to be on the 1st and the 15th of every month. Some facilities do offer a flexible start date: you can start parking any day of the month you like and are billed 5 days prior to the start of the following month. Billing details are listed under âspot detailsâ prior to purchase, and on the Parking Pass after booking.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5akq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5akq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">Are there any additional fees for monthly reservations?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5akq9tf66:" aria-labelledby="accordion-button-:R5akq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">That depends! Some locations may require a fee for your access card or transponder, however, that will all be detailed in the description of the location before you purchase. All extra fees will be paid to the garage or lot office after purchase. Please make sure to read the description before finalizing your payment.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7akq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7akq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">Will you prorate my monthly parking spot?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7akq9tf66:" aria-labelledby="accordion-button-:R7akq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">No, monthly parking is not prorated. If you have an extenuating circumstance, please call our Customer Heroes at (844) 324-7768.</p></div></div></div></div></div></div></section><section id="package-plans" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><h2 class="chakra-heading css-n0gv61">Package Plans</h2><div class="chakra-accordion css-1cpexy7"><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R3ala9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3ala9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-0" class="css-baf2f6">What is an Event Parking Package?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3ala9tf66:" aria-labelledby="accordion-button-:R3ala9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Event Parking Packages allow drivers to purchase parking for multiple events at once via a âpackage plan.â You will be able to select from a list of event packages and then choose the facility you want to park in from among all participating facilities with available inventory!</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5ala9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5ala9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">Can I cancel my Event Package?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5ala9tf66:" aria-labelledby="accordion-button-:R5ala9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Yes. If you can't make it to an event or change your mind, we allow cancellations of single reservations or the entire event package, anytime before the reservation(s) start. Currently, this functionality is only available by contacting our Customer Hero team at (844) 938-3688. We are working hard to make this available online and in the SpotHero app. </p><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p"><em class="chakra-text css-tv8pid" data-testid="htmlSerializer-em">Note: This cancellation policy applies only to upcoming reservationsânot reservations that have already passed. </em></p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7ala9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7ala9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">Can I share my parking reservations with my friends and family?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7ala9tf66:" aria-labelledby="accordion-button-:R7ala9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Yes! While we don't currently have a formal transfer process, your confirmation email will include links to all of the Parking Passes in your event package. You can either forward that entire email to the person attending the event or copy and share the link/URL for a single parking reservation. They can view it in any mobile phone browser. If you share parking reservations, make sure the vehicle information on the reservation is accurate so you don't risk getting towed!</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R9ala9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R9ala9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-3" class="css-baf2f6">Can I change my reservation times for Event Packages?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-3" role="region" id="accordion-panel-:R9ala9tf66:" aria-labelledby="accordion-button-:R9ala9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Event parking times are set to match the approximate times of the event and generally cannot be modified. If the event runs long (for example, overtime or extra innings) all facilities that offer Event Packages will let you out with no extra charge as long as you leave right after the event has ended.</p></div></div></div></div></div></div></section><section id="ticketmaster" data-testid="FAQAccordion" class="css-992xzl"><div class="chakra-container css-41oz3h"><h2 class="chakra-heading css-n0gv61">Ticketmaster</h2><div class="chakra-accordion css-1cpexy7"><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R3alq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R3alq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-0" class="css-baf2f6">Can I change the time of my parking reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-0" role="region" id="accordion-panel-:R3alq9tf66:" aria-labelledby="accordion-button-:R3alq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">You cannot change the time of your parking reservation. The preset time on your reservation ensures that your parking will be reserved 1-2 hours before your event and 1 hour after. Please see your Parking Pass for exact start and end times.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R5alq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R5alq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-1" class="css-baf2f6">What if I'
34m purchasing SpotHero Event Parking and the event runs late?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-1" role="region" id="accordion-panel-:R5alq9tf66:" aria-labelledby="accordion-button-:R5alq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">If an event runs late and you have purchased SpotHero Event Parking, thereâs no need to leave early. We work with parking operators to ensure that adequate personnel and resources are available to accommodate the extended parking needs whenever possible for large events. If for some reason a parking operator is unable to accommodate an event when it runs late and you experience any issues while exiting, please donât hesitate to reach out to the SpotHero team at <a target="_blank" rel="noopener" class="chakra-link css-u9ei3t" href="tel:844-755-7768" data-testid="htmlSerializer-hyperlink">844-755-7768</a> or <a target="_blank" rel="noopener" class="chakra-link css-u9ei3t" href="mailto:email:[email protected]" data-testid="htmlSerializer-hyperlink">[email protected]</a>.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R7alq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R7alq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-2" class="css-baf2f6">How can I request a refund for my SpotHero parking reservation if I'm unable to attend the event?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-2" role="region" id="accordion-panel-:R7alq9tf66:" aria-labelledby="accordion-button-:R7alq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">You can cancel your parking reservation up until the minute before it starts via the Parking Pass, SpotHero website, or SpotHero app. To see the start time of your parking reservation, check your Parking Pass.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:R9alq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:R9alq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-3" class="css-baf2f6">Where is my refund?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-3" role="region" id="accordion-panel-:R9alq9tf66:" aria-labelledby="accordion-button-:R9alq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Refunds may take up to 21 days to process. If you do not receive a refund in 21 days, please reach out to <a class="chakra-link css-u9ei3t" href="https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us" data-testid="htmlSerializer-hyperlink">Fan Support</a>. </p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rbalq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rbalq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-4" class="css-baf2f6">Can I sell or transfer my Parking Pass?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-4" role="region" id="accordion-panel-:Rbalq9tf66:" aria-labelledby="accordion-button-:Rbalq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">SpotHero Parking Passes cannot be sold or transferred through your Ticketmaster account. </p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rdalq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rdalq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-5" class="css-baf2f6">What if I need help with my reservation?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-5" role="region" id="accordion-panel-:Rdalq9tf66:" aria-labelledby="accordion-button-:Rdalq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">If you need assistance with your reservation, please reach out to the SpotHero team at 844-755-7768 or [email protected]. Please have your rental ID number ready to help them quickly locate the relevant information.</p></div></div></div></div><div class="chakra-accordion__item css-1pq1n2c"><div class="css-0"><button type="button" id="accordion-button-:Rfalq9tf66:" aria-expanded="false" aria-controls="accordion-panel-:Rfalq9tf66:" class="chakra-accordion__button css-155e2wi"><div data-testid="accordion-faq-question-6" class="css-baf2f6">What if I have an oversized vehicle?</div><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-awozud" aria-hidden="true"><path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg></button></div><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div data-testid="accordion-faq-answer-6" role="region" id="accordion-panel-:Rfalq9tf66:" aria-labelledby="accordion-button-:Rfalq9tf66:" class="chakra-accordion__panel css-ngx9px"><div class="css-8l5p0n"><p class="chakra-text css-1uqmenx" data-testid="htmlSerializer-p">Some locations charge a separate oversize fee for vehicles that are taller than 65â³ or longer than 181â. Youâll need to pay that fee on-site. </p></div></div></div></div></div></div></section></main></div><style data-emotion="css 1ybh642">.css-1ybh642{width:100%;background-color:var(--chakra-colors-white);-webkit-padding-start:var(--chakra-space-2-5);padding-inline-start:var(--chakra-space-2-5);-webkit-padding-end:var(--chakra-space-2-5);padding-inline-end:var(--chakra-space-2-5);padding-top:var(--chakra-space-10);padding-bottom:var(--chakra-space-2-5);}@media screen and (min-width: 64rem){.css-1ybh642{padding-top:var(--chakra-space-24);}}</style><div data-testid="Footer" class="css-1ybh642"><style data-emotion="css a3pv6u">.css-a3pv6u{-webkit-padding-start:var(--chakra-space-4);padding-inline-start:var(--chakra-space-4);-webkit-padding-end:var(--chakra-space-4);padding-inline-end:var(--chakra-space-4);-webkit-margin-start:auto;margin-inline-start:auto;-webkit-margin-end:auto;margin-inline-end:auto;padding-left:var(--chakra-space-2-5);padding-right:var(--chakra-space-2-5);}@media screen and (min-width: 48rem){.css-a3pv6u{max-width:var(--chakra-sizes-container-tablet);}}@media screen and (min-width: 64rem){.css-a3pv6u{max-width:82rem;padding-left:0px;padding-right:0px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}}</style><div class="chakra-container css-a3pv6u"><style data-emotion="css 1mflud1">.css-1mflud1{margin-right:var(--chakra-space-5);width:var(--chakra-sizes-80);-webkit-flex:none;-ms-flex:none;flex:none;max-width:100%;margin:0 auto;}@media screen and (min-width: 64rem){.css-1mflud1{margin-right:var(--chakra-space-12);width:auto;-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;}}</style><div data-testid="FooterBrandSection" class="css-1mflud1"><style data-emotion="css 1opzgdr">.css-1opzgdr{text-align:center;margin-bottom:1rem;margin-top:-1rem;}</style><div class="css-1opzgdr"><style data-emotion="css pz1wcz">.css-pz1wcz{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;-webkit-transition:all 0.15s ease;transition:all 0.15s ease;font-weight:var(--chakra-fontWeights-semibold);display:inline-block;vertical-align:middle;color:var(--chakra-colors-brandBlue);
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gmuwbf">.css-gmuwbf{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;}</style><div class="css-gmuwbf"><style data-emotion="css 1ind3v2">.css-1ind3v2{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;}.css-1ind3v2>*:not(style)~*:not(style){-webkit-margin-start:0.5rem;margin-inline-start:0.5rem;}</style><div role="group" class="chakra-button__group AppStoreBadges css-1ind3v2" data-orientation="horizontal"><style data-emotion="css 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27135%27%20height=%2740%27/%3e"/></span><img alt="Google Play Badge Logo" data-testid="app-store-badge-google-image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;background-size:cover;background-position:0% 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class="css-1ccijzc"><style data-emotion="css 1ayfwcb">.css-1ayfwcb{margin-top:var(--chakra-space-4);}</style><div data-testid="FooterLinksSection" class="chakra-accordion css-1ayfwcb"><style data-emotion="css 67eae7">.css-67eae7{border-color:var(--chakra-colors-gray-medium);border-top-width:1px;overflow-anchor:none;border:var(--chakra-borders-none);}.css-67eae7:last-of-type{border-bottom-width:1px;}</style><div data-testid="FooterLinksSection-accordion-item-Book Parking" class="chakra-accordion__item css-67eae7"><style data-emotion="css 90932z">.css-90932z{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;outline:2px solid transparent;outline-offset:2px;grid-gap:var(--chakra-space-2);font-size:var(--chakra-fontSizes-sm);font-weight:var(--chakra-fontWeights-semibold);padding:var(--chakra-space-3);min-height:auto;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;padding-top:var(--chakra-space-4);padding-bottom:var(--chakra-space-4);}.css-90932z:hover,.css-90932z[data-hover]{background-color:var(--chakra-colors-gray-50);}</style><button data-testid="footer-link-mobile-button-title-Book Parking" type="button" id="accordion-button-:R39kqdf66:" aria-expanded="false" aria-controls="accordion-panel-:R39kqdf66:" class="chakra-accordion__button css-90932z"><style data-emotion="css kplabq">.css-kplabq{width:1em;height:1em;display:inline-block;line-height:1em;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;color:var(--chakra-colors-black);opacity:1;-webkit-transition:-webkit-transform 0.2s;transition:transform 0.2s;transform-origin:center;vertical-align:middle;}</style><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-kplabq" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg><style data-emotion="css 1rbnfq8">.css-1rbnfq8{line-height:1.5;font-weight:var(--chakra-fontWeights-semibold);font-size:var(--chakra-fontSizes-md);display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}</style><p class="chakra-text css-1rbnfq8" data-testid="footer-link-mobile-title-Book Parking">Book Parking</p></button><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><style data-emotion="css el6yct">.css-el6yct{-webkit-padding-start:var(--chakra-space-2);padding-inline-start:var(--chakra-space-2);-webkit-padding-end:var(--chakra-space-2);padding-inline-end:var(--chakra-space-2);padding-top:0px;padding-bottom:0px;}</style><div role="region" id="accordion-panel-:R39kqdf66:" aria-labelledby="accordion-button-:R39kqdf66:" class="chakra-accordion__panel css-el6yct"><style data-emotion="css 19ndbdu">.css-19ndbdu{list-style-type:none;list-style-position:inside;}</style><ul role="list" class="css-19ndbdu"><style data-emotion="css 1y96hdu">.css-1y96hdu{margin-bottom:var(--chakra-space-px);margin-top:var(--chakra-space-5);margin-left:var(--chakra-space-8);font-size:var(--chakra-fontSizes-xs);}@media screen and (min-width: 64rem){.css-1y96hdu{margin-left:0px;}}.css-1y96hdu:first-of-type{margin-top:var(--chakra-space-1);}@media screen and (min-width: 64rem){.css-1y96hdu:first-of-type{margin-top:var(--chakra-space-5);}}</style><li class="css-1y96hdu"><style data-emotion="css ceyu7c">.css-ceyu7c{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;-webkit-transition:all 0.15s ease;transition:all 0.15s ease;color:var(--chakra-colors-black);font-weight:var(--chakra-fontWeights-normal);}.css-ceyu7c:focus-visible,.css-ceyu7c[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-ceyu7c svg{d:inline-block;vertical-align:initial;}.css-ceyu7c:hover,.css-ceyu7c[data-hover]{color:var(--chakra-colors-primary-default);}</style><a class="chakra-link css-ceyu7c" href="/city/chicago-parking" data-testid="footer-link-mobile-link-Book Parking">Chicago Parking</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/city/nyc-parking" data-testid="footer-link-mobile-link-Book Parking">New York City Parking</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/city/san-francisco-parking" data-testid="footer-link-mobile-link-Book Parking">San Francisco Parking</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/cities" data-testid="footer-link-mobile-link-Book Parking">All Locations</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/parking/airport-parking" data-testid="footer-link-mobile-link-Book Parking">Airport Parking</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/parking/monthly-parking" data-testid="footer-link-mobile-link-Book Parking">Monthly Parking</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/parking/stadium-parking" data-testid="footer-link-mobile-link-Book Parking">Stadium Parking</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/about/promo-code" data-testid="footer-link-mobile-link-Book Parking">New Parker Promo Code</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/solutions/commuter-benefits" data-testid="footer-link-mobile-link-Book Parking">Commuter Benefits</a></li></ul></div></div></div><div data-testid="FooterLinksSection-accordion-item-Sell Parking" class="chakra-accordion__item css-67eae7"><button data-testid="footer-link-mobile-button-title-Sell Parking" type="button" id="accordion-button-:R59kqdf66:" aria-expanded="false" aria-controls="accordion-panel-:R59kqdf66:" class="chakra-accordion__button css-90932z"><svg viewBox="0 0 24 24" focusable="false" class="chakra-icon chakra-accordion__icon css-kplabq" aria-hidden="true">
34<path fill="currentColor" d="M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6z"></path></svg><p class="chakra-text css-1rbnfq8" data-testid="footer-link-mobile-title-Sell Parking">Sell Parking</p></button><div class="chakra-collapse" style="overflow:hidden;display:none;opacity:0;height:0px"><div role="region" id="accordion-panel-:R59kqdf66:" aria-labelledby="accordion-button-:R59kqdf66:" class="chakra-accordion__panel css-el6yct"><ul role="list" class="css-19ndbdu"><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/sell-parking/operators" data-testid="footer-link-mobile-link-Sell Parking">Operators</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/sell-parking/airport-parking" data-testid="footer-link-mobile-link-Sell Parking">Airport Operators</a></li><li class="css-1y96hdu"><a class="chakra-link css-ceyu7c" href="/sell-parking/event-parking-partnerships" data-testid="footer-link-mobile-link-Sell Parking">Event Partnerships</a></li><li 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Typically youâll either scan a QR code, show the attendant your reservation, or add your license plate #.","spans":[]}],"in_page_anchor":null,"cta_external_link":{"link_type":"Any"},"cta_text":null}],"id":"featured_icons$b0671cb4-0e12-406c-85e7-e22d2439e32a","slice_type":"featured_icons","slice_label":null},{"primary":{"section_id":"frequently-asked-questions","faq_title":"Frequently Asked Questions","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Secondary"},"items":[{"question":"Are SpotHero parking reservations guaranteed?","answer":[{"type":"paragraph","text":"Yes! When you book with SpotHero, we guarantee you will have a spot to park at the price you paid or your money back. While SpotHero does not physically hold a specific spot open for each reservation, we work closely with our partners to monitor inventory levels and avoid overbooking.","spans":[]}]},{"question":"What is SpotHero's cancellation policy?","answer":[{"type":"paragraph","text":"Reservations can be canceled up until the minute before they begin to receive a full refund via the app, website, or our self-service phone system. Once a reservation has started it canât be canceled or refunded, but if youâre having trouble with it, please contact our Customer Heroes for help at (844) 324-7768.*","spans":[]},{"type":"paragraph","text":"*Certain exceptions may apply. For more information, refer to our Terms of Use and your Parking Pass.","spans":[{"start":0,"end":101,"type":"em"}]}]},{"question":"What if I need help with my reservation?","answer":[{"type":"paragraph","text":"Have no fear, our Customer Heroes are here! If you need assistance with your reservation, please reach out to our Hero team at (844) 324-7768, or [email protected]. Please have your rental ID number ready to help them quickly locate the relevant information.","spans":[]}]},{"question":"Are there any additional fees?","answer":[{"type":"paragraph","text":"The SpotHero price is the entire price youâll pay for a reservation, and all applicable taxes and fees are included in the price that you see at checkout! Some locations charge a separate oversize fee for vehicles that are taller than 65â³ or longer than 181â. If not payable at the time you make your reservation, you will need to pay that fee on-site. Youâll be able to see if the spot charges an oversize fee before booking in the âspot detailsâ section, and if you enter your vehicle make and model at checkout you can see if your vehicle is considered oversize. Potential oversize fees are also listed on the Parking Pass under âThings You Should Know.â","spans":[]}]},{"question":"Can I park an RV, van, or bus?","answer":[{"type":"paragraph","text":"SpotHero is intended for personal vehicles only, so we cannot accept reservations for RVs, vans, or buses at this time.","spans":[]}]},{"question":"Can I make a change to my Parking Pass after I purchase it?","answer":[{"type":"paragraph","text":"Yes! You can edit or cancel any upcoming parking reservation up to the time your reservation begins, and extend most active par
34king reservations pending availability. ","spans":[]}]},{"question":"Do I have to reserve online to get this rate?","answer":[{"type":"paragraph","text":"Generally, yes. SpotHero is able to offer discounts on the drive-up rates at many locations we partner with. The rate you see on SpotHero is not guaranteed without a reservation.","spans":[]}]},{"question":"Can I enter before my reservation starts or leave after it ends?","answer":[{"type":"paragraph","text":"No. Please enter and exit within your reservation timeframe; failure to do so may result in a penalty from the facility operator. You can check your reservation times on your Parking Pass, and extend most active reservations in the SpotHero app and on the website pending availability. ","spans":[],"direction":"ltr"}]},{"question":"Does my reservation provide in and out privileges?","answer":[{"type":"paragraph","text":"It depends on the location. Some facilities have in and out privileges, but at this time most facilities that SpotHero partners with do not allow drivers to enter and exit multiple times during a reservation. ","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Before booking, you can check the spot details in the app and on the website or use the filters on the results page to only view spots with in and out privileges. If you have already reserved a spot, you can check to see if you have in and out privileges by checking the âamenitiesâ section of your Parking Pass. If you see âin and out allowedâ you can enter and exit multiple times as long as you are within your reservation time frame! ","spans":[],"direction":"ltr"}]},{"question":"How far in advance can I book a spot?","answer":[{"type":"paragraph","text":"On average, spots on SpotHero can be reserved up to six weeks in advance. This availability may vary based on what is set for the facility by the locationâs operator. Select airport spots may be available up to 364 days in advance. If you do not see a spot that suits your needs, check back again closer to your desired timeframe, as spots may become available as the date approaches.","spans":[],"direction":"ltr"}]}],"id":"faq$e01e68b6-f1e0-47dd-abc2-1910a7a0ebb2","slice_type":"faq","slice_label":null},{"primary":{"section_id":null,"content_slice_title":[{"type":"heading2","text":"","spans":[]}],"content_slice_theme":"Light - Primary","content_slice_rich_text":[{"type":"list-item","text":"Business Profiles","spans":[{"start":0,"end":17,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/faq#business-profiles","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"SpotHero Credit","spans":[{"start":0,"end":15,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/faq#spothero-credit","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Post-Purchase","spans":[{"start":0,"end":13,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/faq#post-purchase","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Billing","spans":[{"start":0,"end":7,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/faq#billing","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Monthly","spans":[{"start":0,"end":7,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/faq#monthly","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Package Plans","spans":[{"start":0,"end":13,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/faq#package-plans","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Parking Panda","spans":[{"start":0,"end":13,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/about/parking-panda","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Ticketmaster","spans":[{"start":0,"end":12,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/faq#ticketmaster","target":"_self"}}],"direction":"ltr"}]},"items":[{"in_page_anchor":null,"cta_external_link":{"link_type":"Any"},"cta_text":null}],"id":"content$881e4616-dc82-48d4-9543-dd9be9039593","slice_type":"content","slice_label":null},{"primary":{"section_id":"business-profiles","faq_title":"Business Profiles","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Secondary"},"items":[{"question":"What is a Business Profile?","answer":[{"type":"paragraph","text":"A Business Profile is a tool in the SpotHero app. Itâs designed with special features to help drivers easily manage business parking and expenses!","spans":[]}]},{"question":"How do I create a Business Profile?","answer":[{"type":"paragraph","text":"Business Profiles can only be set up in the app. In the app, select âAccount,â then under âProfiles,â select \"Set Up Business Profile\" and follow the steps as indicated!","spans":[]}]},{"question":"Can I automate receipt forwarding to my expense tool with a Business Profile?","answer":[{"type":"paragraph","text":"Yes! Log into your Business Profile in âAccountâ in the SpotHero app. Then under âSettingsâ select âExpense Tools,â and select the expense tool that you use at work.","spans":[]}]}],"id":"faq$4fbffdce-3c3b-4932-ad3a-a81aba8f58a4","slice_type":"faq","slice_label":null},{"primary":{"section_id":"spothero-credit","faq_title":"SpotHero Credit","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Primary"},"items":[{"question":"How does SpotHero credit work?","answer":[{"type":"paragraph","text":"SpotHero credit can be used to purchase parking reservations through the SpotHero app and website, when and where available for use at participating parking locations. SpotHero credit is applied automatically at checkout as long as you are logged into your account! Please note that SpotHero credit cannot be used when booking with a Business Profile.\n","spans":[],"direction":"ltr"},{"type":"paragraph","text":"If you would prefer to save your SpotHero credit for future use, you can opt out of using credit at checkout in the SpotHero app by unchecking âapply creditâ under âpayment methods.â\n","spans":[],"direction":"ltr"},{"type":"paragraph","text":"You can check your credit balance and purchase credit for future use in your account settings in the SpotHero app.","spans":[],"direction":"ltr"}]},{"question":"Does SpotHero credit expire?","answer":[{"type":"paragraph","text":"If you purchased SpotHero credit, the amount you paid for the credit (excluding any promotional credit issued in connection with the purchase) does not expire and is nonrefundable. Any promotional credit provided by SpotHero is subject to an earlier expiration date, typically one year after date of issue, unless a different timeline is detailed in any applicable offer made to you or otherwise communicated to you. All credit issuances are subject to SpotHero Terms and Conditions and, for any purchase of SpotHero credit, the SpotHero Prepaid Credit Terms and Conditions.","spans":[{"start":453,"end":482,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/legal/terms-of-use","target":"_blank"}},{"start":529,"end":573,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/legal/prepaid-credit-terms","target":"_blank"}}],"direction":"ltr"}]},{"question":"Why didn't my SpotHero credit apply to my reservation?","answer":[{"type":"paragraph","text":"Available SpotHero credit should apply automatically at checkout as long as you are logged into your account. If your credit did n
34ot apply to your SpotHero reservation, check to see if you are logged into your SpotHero account in your account settings, and ensure that âapply creditâ is checked under âpayment methodâ at checkout in the app. \n","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Please be aware that credit cannot be used to purchase reservations on a SpotHero Business Profile. If you have a Business Profile, ensure you are using your Personal Profile at checkout to redeem your available credit.","spans":[],"direction":"ltr"}]},{"question":"Can I use SpotHero credit to book parking in another country?","answer":[{"type":"paragraph","text":"No. SpotHero credit can only be used to book parking at facilities that use the same currency type, so SpotHero credit cannot be used to book parking outside the creditâs country of origin.","spans":[],"direction":"ltr"}]},{"question":"Where can I find more information on SpotHero credit?","answer":[{"type":"paragraph","text":"SpotHero credit is subject to additional terms and conditions, including but not limited to the SpotHero Terms and Conditions and the SpotHero Prepaid Credit Terms and Conditions, as applicable. Feel free to reach out to our Customer Hero team with any additional questions at (844)324-7768 or [email protected].","spans":[{"start":96,"end":125,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/legal/terms-of-use","target":"_blank"}},{"start":134,"end":178,"type":"hyperlink","data":{"link_type":"Web","url":"https://spothero.com/legal/prepaid-credit-terms","target":"_blank"}}],"direction":"ltr"}]}],"id":"faq$a756dc4e-94c2-4380-83d3-bf8128f2807c","slice_type":"faq","slice_label":null},{"primary":{"section_id":"post-purchase","faq_title":"Post-Purchase","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Primary"},"items":[{"question":"How do I redeem my reservation?","answer":[{"type":"paragraph","text":"All of the instructions for how to redeem your reservation can be found in the Parking Pass. Each location is different, so itâs important to review your Parking Pass before you park. You can access the Parking Pass via the email confirmation that is sent to you or by logging into the app or the website. If you have any questions about the redemption process, give our Customer Heroes a call at (844) 324-7768 so we can help out right away.","spans":[]}]},{"question":"What if I'm purchasing SpotHero Event Parking and the event runs late?","answer":[{"type":"paragraph","text":"If an event runs late and you have purchased SpotHero Event Parking, thereâs no need to leave early. We work with parking operators to ensure that adequate personnel and resources are available to accommodate the extended parking needs whenever possible for large events. If for some reason a parking operator is unable to accommodate an event when it runs late and you experience any issues while exiting, please donât hesitate to reach out to our Customer Hero team for support.","spans":[],"direction":"ltr"}]},{"question":"Do I need to download the SpotHero app?","answer":[{"type":"paragraph","text":"You donât need to, but it does make your experience easier! When logged in, the app will store all of your Parking Passes. If you donât have the app, thatâs ok too! You can always show your reservation by pulling your Parking Pass up from your email or bringing a printed out copy of your reservation.","spans":[]}]},{"question":"Can I transfer my pass to a different location?","answer":[{"type":"paragraph","text":"Reservations cannot be transferred to different locations, as rates may vary between spots. That said, if your reservation hasnât started yet, you can cancel it and book another spot at a different place!","spans":[]}]},{"question":"I didn't receive / can't find my Parking Pass","answer":[{"type":"paragraph","text":"You can access your Parking Pass by logging into your SpotHero account via the app or the website. You should also receive an email confirmation after booking a spot. If you have not received your Parking Pass, please give our Customer Heroes a call at (844) 324-7768 and weâll make sure you get it to the correct email address!","spans":[]}]}],"id":"faq$8524972e-65d7-4c26-ab62-2970680f6aee","slice_type":"faq","slice_label":null},{"primary":{"section_id":"billing","faq_title":"Billing","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Secondary"},"items":[{"question":"When will my card be charged for my reservation?","answer":[{"type":"paragraph","text":"Your card
34is charged when you press âpay and reserveâ at checkout to book your spot, rather than when the reservation starts or ends.","spans":[]}]},{"question":"How do I apply credit to a reservation?","answer":[{"type":"paragraph","text":"SpotHero credit will apply automatically toward your next reservation at checkout as long as youâre logged in and not checking out as a guest. To view your available credit, you can visit the âAccountâ or âAccount Settingsâ section of the app, available credit will be listed under your account information. ","spans":[]}]},{"question":"Can I sell my Parking Pass / reservation?","answer":[{"type":"paragraph","text":"Selling reservations made through our site or app is a violation of our terms and conditions. If we learn you are engaging in the reselling of a parking pass/reservation, your reservation will be canceled and you will not receive a refund. Remember, you can always cancel your reservation before it begins if your plans change!","spans":[{"start":72,"end":92,"type":"hyperlink","data":{"link_type":"Web","url":"http://www.spothero.com/legal/terms-of-use"}}]}]},{"question":"Can I use a commuter benefits card on your site?","answer":[{"type":"paragraph","text":"Absolutely! Please note:","spans":[],"direction":"ltr"},{"type":"list-item","text":"We cannot split payments between multiple credit cards, so the cost of the spot cannot exceed the value on the card.","spans":[],"direction":"ltr"},{"type":"list-item","text":"Pre-tax cards are intended strictly for use near a work or public transit stop on the way to work.","spans":[],"direction":"ltr"},{"type":"list-item","text":"You are only able to enter one work address and must be parked within a 1-mile radius of said office and/or public transit stop.","spans":[],"direction":"ltr"},{"type":"list-item","text":"The IRS allows $340 / month in pre-tax parking to be used, which resets each month.","spans":[],"direction":"ltr"},{"type":"list-item","text":"WageWorks allows up to five (5) parking reservations per 24 hours using your pre-tax card.","spans":[],"direction":"ltr"},{"type":"paragraph","text":"If you have any trouble or questions, feel free to contact our Customer Hero team for more information at (844) 324-7768.","spans":[],"direction":"ltr"}]}],"id":"faq$0e47ab44-097a-4a4e-82a4-d072a3734aab","slice_type":"faq","slice_label":null},{"primary":{"section_id":"monthly","faq_title":"Monthly","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Primary"},"items":[{"question":"How does the monthly billing cycle work?","answer":[{"type":"paragraph","text":"Most locations are set up with the billing cycle to be on the 1st and the 15th of every month. Some facilities do offer a flexible start date: you can start parking any day of the month you like and are billed 5 days prior to the start of the following month. Billing details are listed under âspot detailsâ prior to purchase, and on the Parking Pass after booking.","spans":[]}]},{"question":"Are there any additional fees for monthly reservations?","answer":[{"type":"paragraph","text":"That depends! Some locations may require a fee for your access card or transponder, however, that will all be detailed in the description of the location before you purchase. All extra fees will be paid to the garage or lot office after purchase. Please make sure to read the description before finalizing your payment.","spans":[]}]},{"question":"Will you prorate my monthly parking spot?","answer":[{"type":"paragraph","text":"No, monthly parking is not prorated. If you have an extenuating circumstance, please call our Customer Heroes at (844) 324-7768.","spans":[],"direction":"ltr"}]}],"id":"faq$e506e6ae-b0d4-4bfd-a009-2bd0b6050982","slice_type":"faq","slice_label":null},{"primary":{"section_id":"package-plans","faq_title":"Package Plans","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Secondary"},"items":[{"question":"What is an Event Parking Package?","answer":[{"type":"paragraph","text":"Event Parking Packages allow drivers to purchase parking for multiple events at once via a âpackage plan.â You will be able to select from a list of event packages and then choose the facility you want to park in from among all participating facilities with available inventory!","spans":[]}]},{"question":"Can I cancel my Event Package?","answer":[{"type":"paragraph","text":"Yes. If you can't make it to an event or change your mind, we allow cancellations of single reservations or the entire event package, anytime before the reservation(s) start. Currently, this functionality is only available by contacting our Customer Hero team at (844) 938-3688. We are working hard to make this available online and in the SpotHero app. ","spans":[]},{"type":"paragraph","text":"Note: This cancellation policy applies only to upcoming reservationsânot reservations that have already passed. ","spans":[{"start":0,"end":112,"type":"em"}]}]},{"question":"Can I share my parking reservations with my friends and family?","answer":[{"type":"paragraph","text":"Yes! While we don't currently have a formal transfer process, your confirmation email will include links to all of the Parking Passes in your event package. You can either forward that entire email to the person attending the event or copy and share the link/URL for a single parking reservation. They can view it in any mobile phone browser. If you share parking reservations, make sure the vehicle information on the reservation is accurate so you don't risk getting towed!","spans":[],"direction":"ltr"}]},{"question":"Can I change my reservation times for Event Packages?","answer":[{"type":"paragraph","text":"Event parking times are set to match the approximate times of the event and generally cannot be modified. If the event runs long (for example, overt
34ime or extra innings) all facilities that offer Event Packages will let you out with no extra charge as long as you leave right after the event has ended.","spans":[]}]}],"id":"faq$3eabd32e-288f-4a1c-a9b1-f5d3496428ef","slice_type":"faq","slice_label":null},{"primary":{"section_id":"ticketmaster","faq_title":"Ticketmaster","is_accordion":true,"is_expanded":false,"slice_theme":"Light - Primary"},"items":[{"question":"Can I change the time of my parking reservation?","answer":[{"type":"paragraph","text":"You cannot change the time of your parking reservation. The preset time on your reservation ensures that your parking will be reserved 1-2 hours before your event and 1 hour after. Please see your Parking Pass for exact start and end times.","spans":[],"direction":"ltr"}]},{"question":"What if I'm purchasing SpotHero Event Parking and the event runs late?","answer":[{"type":"paragraph","text":"If an event runs late and you have purchased SpotHero Event Parking, thereâs no need to leave early. We work with parking operators to ensure that adequate personnel and resources are available to accommodate the extended parking needs whenever possible for large events. If for some reason a parking operator is unable to accommodate an event when it runs late and you experience any issues while exiting, please donât hesitate to reach out to the SpotHero team at 844-755-7768 or [email protected].","spans":[{"start":466,"end":478,"type":"hyperlink","data":{"link_type":"Web","url":"tel:844-755-7768","target":"_blank"}},{"start":482,"end":502,"type":"hyperlink","data":{"link_type":"Web","url":"mailto:email:[email protected]","target":"_blank"}}],"direction":"ltr"}]},{"question":"How can I request a refund for my SpotHero parking reservation if I'm unable to attend the event?","answer":[{"type":"paragraph","text":"You can cancel your parking reservation up until the minute before it starts via the Parking Pass, SpotHero website, or SpotHero app. To see the start time of your parking reservation, check your Parking Pass.","spans":[],"direction":"ltr"}]},{"question":"Where is my refund?","answer":[{"type":"paragraph","text":"Refunds may take up to 21 days to process. If you do not receive a refund in 21 days, please reach out to Fan Support. ","spans":[{"start":106,"end":117,"type":"hyperlink","data":{"link_type":"Web","url":"https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us"}}]}]},{"question":"Can I sell or transfer my Parking Pass?","answer":[{"type":"paragraph","text":"SpotHero Parking Passes cannot be sold or transferred through your Ticketmaster account. ","spans":[],"direction":"ltr"}]},{"question":"What if I need help with my reservation?","answer":[{"type":"paragraph","text":"If you need assistance with your reservation, please reach out to the SpotHero team at 844-755-7768 or [email protected]. Please have your rental ID number ready to help them quickly locate the relevant information.","spans":[]}]},{"question":"What if I have an oversized vehicle?","answer":[{"type":"paragraph","text":"Some locations charge a separate oversize fee for vehicles that are taller than 65â³ or longer than 181â. Youâll need to pay that fee on-site. ","spans":[]}]}],"id":"faq$7f52fad1-74bd-475a-981a-7fe9665d609b","slice_type":"faq","slice_label":null}]},"appRating":{"data":{"rating":4.9,"ratingCount":417088}},"config":{"siteUrl":"https://spothero.com","craigUrl":"https://api.spothero.com/v2","spotheroV1ApiUrl":"https://spothero.com/api/v1","environment":"production","branchIoApiKey":"key_live_njlsQY4aYLvrQoBUwHRxrgobsqdAKIKM","cloudinaryCloudName":"spothero","googlemapApiKey":"AIzaSyDagjsml5S_8Qas0Rn_zbW29tbtrNaoTuE","gtmAccount":"GTM-5VQ7Z4","oneTrustId":"f48ab883-e420-4014-b485-560267a7ae2b","optimizelyKey":"SA2C1PwqekieD8d7MQF6LV","recaptchaSiteKey":"6LfuTBoUAAAAACCIKpgiQ7B4anMOZB5mBZ0qnJm5","recaptchaSiteKeySalesforce":"6LdvICkTAAAAAJ_vB2iBArBAP9iYkeNtm82TmuVP","segmentApiKey":"DSBO42HVekfwO1joUX2uQ9h1kJDEzJKv","isProduction":true,"isDeployed":true,"isSegmentEnabled":true,"cloudfrontViewerCountryCode":null},"jobs":{"data":{"jobs":null,"selectedJob":null}},"placeholderData":{},"_sentryTraceData":"0000000000000000588322b32cbc9dc6-04d29f186fce3c9e-1","_sentryBaggage":"sentry-environment=production,sentry-release=5Q-mC3dR19X_j6b4kdYMF,sentry-public_key=513937cce007457cb94c42714ee5ad62,sentry-trace_id=0000000000000000588322b32cbc9dc6,sentry-transaction=getServerSideProps%20%2Ffaq,sentry-sampled=true"},"__N_SSP":true},"page":"/faq","query":{},"buildId":"5Q-mC3dR19X_j6b4kdYMF","assetPrefix":"/consumer-seo","runtimeConfig":{"basePath":""},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":[4132,56256,35407,52525],"gssp":true,"locale":"en","locales":["en"],"defaultLocale":"en","scriptLoader":[]}</script>
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