https://web.olivebranch.com.sg/assets/PrivacyPolicy-B1HHemUD.js

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1),e.jsx("li",{children:"marriagecounselling.sg"}),e.jsx("li",{children:"proteens.sg"}),e.jsx("li",{children:"neurogym.pro"}),e.jsx("li",{children:"related subdomains and programme platforms"})]}),e.jsx("p",{children:"For enquiries regarding privacy, billing, or data protection, please contact us through the official contact channels listed on our websites."}),e.jsx("h2",{id:"section-2",style:s,children:"2. Nature of Services"}),e.jsx("p",{children:"Olive Branch provides:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Counselling and psychotherapy services"}),e.jsx("li",{children:"Psychological and emotional wellness programmes"}),e.jsx("li",{children:"Parenting, relationship, and workplace support programmes"}),e.jsx("li",{children:"Workshops, talks, webinars, and training"}),e.jsx("li",{children:"Assessments and reports"}),e.jsx("li",{children:"Coaching and consultation services"}),e.jsx("li",{children:"Online and digital wellness platforms"}),e.jsx("li",{children:"Supervision and professional development services"})]}),e.jsx("p",{children:"Our services may be delivered:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"In person"}),e.jsx("li",{children:"Online"}),e.jsx("li",{children:"Through third-party communication platforms"}),e.jsx("li",{children:"Via digital applications and assessment systems"})]}),e.jsx("h2",{id:"section-3",style:s,children:"3. Privacy Policy"}),e.jsx("h3",{style:l,children:"3.1 Information We Collect"}),e.jsx("p",{children:"We may collect and process the following information:"}),e.jsx("p",{children:e.jsx("strong",{children:"Personal Information"})}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Full name"}),e.jsx("li",{children:"Contact number"}),e.jsx("li",{children:"Email address"}),e.jsx("li",{children:"NRIC / FIN / Passport"}),e.jsx("li",{children:"Mailing address"}),e.jsx("li",{children:"Date of birth"}),e.jsx("li",{children:"Gender"}),e.jsx("li",{children:"Emergency contact details"})]}),e.jsx("p",{children:e.jsx("strong",{children:"Service-Related Information"})}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Appointment details"}),e.jsx("li",{children:"Intake forms"}),e.jsx("li",{children:"Informed Consent Form"}),e.jsx("li",{children:"Assessment responses"}),e.jsx("li",{children:"Clinical notes"}),e.jsx("li",{children:"Session records"}),e.jsx("li",{children:"Payment records"}),e.jsx("li",{children:"Programme participation information"})]}),e.jsx("p",{children:e.jsx("strong",{children:"Technical Information"})}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"IP address"}),e.jsx("li",{children:"Browser type"}),e.jsx("li",{children:"Device information"}),e.jsx("li",{children:"Cookies and analytics data"}),e.jsx("li",{children:"Website usage behaviour"})]}),e.jsx("p",{children:e.jsx("strong",{children:"Sensitive Information"})}),e.jsx("p",{children:"Where relevant and voluntarily provided:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Mental health information"}),e.jsx("li",{children:"Relationship and family information"}),e.jsx("li",{children:"Emotional and behavioural information"}),e.jsx("li",{children:"Medical or developmental background relevant to services"})]}),e.jsx("h2",{id:"section-4",style:s,children:"4. How We Use Your Information"}),e.jsx("p",{children:"We may use your information to:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Provide counselling and psychological services"}),e.jsx("li",{children:"Schedule and manage appointments"}),e.jsx("li",{children:"Process payments and invoices"}),e.jsx("li",{children:"Deliver reports and assessments"}),e.jsx("li",{children:"Respond to enquiries"}),e.jsx("li",{children:"Improve our services and website experience"}),e.jsx("li",{children:"Maintain internal records"}),e.jsx("li",{children:"Comply with legal and regulatory obligations"}),e.jsx("li",{children:"Conduct risk management and safeguarding procedures"}),e.jsx("li",{children:"Send appointment reminders or programme updates"}),e.jsx("li",{children:"Provide customer support"})]}),e.jsx("p",{children:"We do not sell personal information to third parties."}),e.jsx("h2",{id:"section-5",style:s,children:"5. Confidentiality"}),e.jsx("p",{children:"We respect the confidentiality of all clients and participants."}),e.jsx("p",{children:"Information shared during sessions will generally remain confidential except where disclosure is required:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"By law"}),e.jsx("li",{children:"For safeguarding purposes"}),e.jsx("li",{children:"Where there is risk of harm to self or others"}),e.jsx("li",{children:"In cases involving abuse, neglect, or serious safety concerns"}),e.jsx("li",{children:"Under court orders or lawful governmental requests"}),e.jsx("li",{children:"For clinical supervision and professional governance purposes"})]}),e.jsx("p",{children:"Where appropriate, information may be discussed internally with supervisors or qualified professionals for clinical qual

1ity assurance while maintaining professional confidentiality standards."}),e.jsx("h2",{id:"section-6",style:s,children:"6. Data Protection and Security"}),e.jsx("p",{children:"We implement reasonable administrative, technical, and organisational safeguards to protect personal data against:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Unauthorised access"}),e.jsx("li",{children:"Misuse"}),e.jsx("li",{children:"Loss"}),e.jsx("li",{children:"Disclosure"}),e.jsx("li",{children:"Alteration"}),e.jsx("li",{children:"Destruction"})]}),e.jsx("p",{children:"However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security."}),e.jsx("p",{children:"Personal information and records are retained, managed, archived, and securely destroyed in accordance with our Data Retention and Record Management Policy outlined below."}),e.jsx("h2",{id:"section-7",style:s,children:"7. Data Retention and Record Management"}),e.jsxs(C,{type:"single",collapsible:!0,defaultValue:"item-7-5",className:"w-full",children:[e.jsxs(t,{value:"item-7-1",children:[e.jsx(a,{children:"7.1 Retention Periods"}),e.jsxs(o,{children:[e.jsx("p",{children:"We retain personal information and clinical records for periods determined by professional standards, legal requirements, and the nature of the service provided:"}),e.jsx("p",{style:{marginTop:"0.75rem"},children:e.jsx("strong",{children:"Adult Counselling and Therapy Records"})}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Minimum of 7 years from the date of last contact or session."}),e.jsx("li",{children:"Extended retention may apply where clinically or legally warranted."})]}),e.jsx("p",{style:{marginTop:"0.75rem"},children:e.jsx("strong",{children:"Child and Adolescent Records"})}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Retained until the individual reaches the age of 25, or for a minimum of 7 years from last contact, whichever is longer."}),e.jsx("li",{children:"This ensures continuity of care and compliance with safeguarding obligations."})]}),e.jsx("p",{style:{marginTop:"0.75rem"},children:e.jsx("strong",{children:"Financial and Payment Records"})}),e.jsx("ul",{style:i,children:e.jsx("li",{children:"Retained for a minimum of 7 years in accordance with Singapore tax and accounting requirements."})}),e.jsx("p",{style:{marginTop:"0.75rem"},children:e.jsx("strong",{children:"Workshops, Events, and Non-Clinical Programmes"})}),e.jsx("ul",{style:i,children:e.jsx("li",{children:"Registration and attendance records retained for 3–5 years, or as required by programme insurers or funding bodies."})}),e.jsx("p",{style:{marginTop:"0.75rem"},children:e.jsx("strong",{children:"Assessment and Report Data"})}),e.jsx("ul",{style:i,children:e.jsx("li",{children:"Retained in accordance with the applicable professional body guidelines and any specific instructions from referrers or institutions."})})]})]}),e.jsxs(t,{value:"item-7-2",children:[e.jsx(a,{children:e.jsxs("span",{className:"flex items-center gap-2",children:[e.jsx(v,{className:"h-4 w-4 text-emerald-600"}),"7.2 Secure Storage and Protection"]})}),e.jsxs(o,{children:[e.jsx("p",{children:"Throughout the retention period, records are stored securely using:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Encrypted electronic storage systems with access controls."}),e.jsx("li",{children:"Password-protected devices and secure cloud platforms compliant with data protection standards."}),e.jsx("li",{children:"Physical records (where applicable) stored in locked, access-controlled premises."}),e.jsx("li",{children:"Role-based access limited to authorised personnel directly involved in service delivery, clinical governance, or billing."})]}),e.jsx("p",{style:{marginTop:"0.75rem"},children:"We regularly review storage practices to ensure alignment with current security standards and risk management protocols."})]})]}),e.jsxs(t,{value:"item-7-3",children:[e.jsx(a,{children:e.jsxs("span",{className:"flex items-center gap-2",children:[e.jsx(b,{className:"h-4 w-4 text-amber-600"}),"7.3 Secure Destruction and Anonymisation"]})}),e.jsxs(o,{children:[e.jsx("p",{children:"Once the applicable retention period has ended, records are securely destroyed or anonymised through:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Permanent deleti

1on of electronic files from all systems and backups, where technically feasible."}),e.jsx("li",{children:"Cross-cut shredding or professional destruction of physical documents."}),e.jsx("li",{children:"Anonymisation of datasets used for research, programme evaluation, or outcome tracking where individual identification is no longer necessary."})]}),e.jsx("p",{style:{marginTop:"0.75rem"},children:"A record of destruction activities is maintained for audit and accountability purposes."})]})]}),e.jsxs(t,{value:"item-7-4",children:[e.jsx(a,{children:e.jsxs("span",{className:"flex items-center gap-2",children:[e.jsx(w,{className:"h-4 w-4 text-rose-600"}),"7.4 Legal Holds and Extended Retention"]})}),e.jsxs(o,{children:[e.jsx("p",{children:"In certain circumstances, records may be retained beyond standard periods:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Where there is an active legal claim, dispute, or regulatory investigation."}),e.jsx("li",{children:"Where required by a court order, statutory authority, or professional conduct process."}),e.jsx("li",{children:"Where extended retention is necessary for clinical safeguarding or risk management reasons."})]}),e.jsx("p",{style:{marginTop:"0.75rem"},children:"Any extended retention is documented, reviewed periodically, and limited to what is strictly necessary."})]})]}),e.jsxs(t,{value:"item-7-5",children:[e.jsx(a,{children:e.jsxs("span",{className:"flex items-center gap-2",children:[e.jsx(P,{className:"h-4 w-4 text-sky-600"}),"7.5 Governance Across Olive Branch Brands"]})}),e.jsxs(o,{children:[e.jsx("p",{children:"This Data Retention and Record Management Policy applies across all Olive Branch brands, platforms, and service lines, including but not limited to:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Olive Branch Psychology Pte Ltd"}),e.jsx("li",{children:"Kids Therapy Singapore"}),e.jsx("li",{children:"Marriage Counselling Singapore"}),e.jsx("li",{children:"ProTeens Singapore"}),e.jsx("li",{children:"NeuroGym and associated digital platforms"})]}),e.jsx("p",{style:{marginTop:"0.75rem"},children:"Each brand and platform follows the same core retention, storage, and destruction standards, adapted where necessary to the specific nature of the services, client group, or regulatory requirements applicable to that programme."})]})]})]}),e.jsx("h2",{id:"section-8",style:s,children:"8. Use of Third-Party Platforms"}),e.jsx("p",{children:"We may use third-party providers including:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Payment gateways"}),e.jsx("li",{children:"Video conferencing platforms"}),e.jsx("li",{children:"Scheduling systems"}),e.jsx("li",{children:"CRM systems"}),e.jsx("li",{children:"Assessment systems"}),e.jsx("li",{children:"Email and messaging platforms"}),e.jsx("li",{children:"Cloud storage and hosting services"})]}),e.jsx("p",{children:"These providers may process data on our behalf subject to their own terms and privacy policies."}),e.jsx("p",{children:"Examples may include:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Meet"}),e.jsx("li",{children:"Zoom"}),e.jsx("li",{children:"Google"}),e.jsx("li",{children:"Meta"})]}),e.jsx("p",{children:"We are not responsible for the independent privacy practices of third-party services."}),e.jsx("h2",{id:"section-9",style:s,children:"9. Cookies and Website Tracking"}),e.jsx("p",{children:"Our websites may use cookies and analytics tools to:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Improve website functionality"}),e.jsx("li",{children:"Analyse traffic and engagement"}),e.jsx("li",{children:"Personalise user experience"}),e.jsx("li",{children:"Support advertising and remarketing activities"})]}),e.jsx("p",{children:"Users may disable cookies through browser settings, though some website functions may be affected."}),e.jsx("h2",{id:"section-10",style:s,children:"10. Children and Minors"}),e.jsx("p",{children:"For minors below the legally required consent age, consent may be required from a parent or legal guardian before services are provided."}),e.jsx("p",{children:"Depending on the age and nature of the service:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"confidentiality boundaries may vary,"}),e.jsx("li",{children:"parental involvement may be discussed,"}),e.jsx("li",{children:"and professional judgment may guide disclosures in the best interest of the minor."})]}),e.jsx("h2",{id:"section-11",style:s,children:"11. Payment Policy"}),e.jsx("h3",{style:l,children:"11.1 Fees"}),e.jsx("p",{children:"Fees for services vary depending on:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Type of service"}),e.jsx("li",{children:"Duration"}

1),e.jsx("li",{children:"Professional qualifications"}),e.jsx("li",{children:"Assessments or reports requested"}),e.jsx("li",{children:"Workshops or programme structures"})]}),e.jsx("p",{children:"Current fees are communicated through:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Official websites"}),e.jsx("li",{children:"Booking systems"}),e.jsx("li",{children:"Quotations"}),e.jsx("li",{children:"Registration pages"}),e.jsx("li",{children:"Invoices"})]}),e.jsx("p",{children:"Olive Branch reserves the right to revise fees at any time."}),e.jsx("h3",{style:l,children:"11.2 Payment Terms"}),e.jsx("p",{children:"Payments may be collected:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Before sessions"}),e.jsx("li",{children:"At the time of booking"}),e.jsx("li",{children:"Upon invoice"}),e.jsx("li",{children:"Through recurring payment arrangements"}),e.jsx("li",{children:"Through programme instalment plans"})]}),e.jsx("p",{children:"Accepted payment methods may include:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Credit cards"}),e.jsx("li",{children:"Debit cards"}),e.jsx("li",{children:"PayNow"}),e.jsx("li",{children:"Bank transfers"}),e.jsx("li",{children:"Online payment gateways"}),e.jsx("li",{children:"Approved digital payment methods"})]}),e.jsx("h3",{style:l,children:"11.3 Online Payments"}),e.jsx("p",{children:"Payments processed through online gateways are handled securely by third-party payment processors."}),e.jsx("p",{children:"Olive Branch does not directly store complete card information on our servers."}),e.jsx("p",{children:"Users are responsible for ensuring:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"accurate payment information,"}),e.jsx("li",{children:"authorised use of payment methods,"}),e.jsx("li",{children:"and sufficient funds."})]}),e.jsx("h3",{style:l,children:"11.4 Failed Payments"}),e.jsx("p",{children:"We reserve the right to:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"suspend services,"}),e.jsx("li",{children:"postpone appointments,"}),e.jsx("li",{children:"withhold reports,"}),e.jsx("li",{children:"or terminate access to programmes"})]}),e.jsx("p",{children:"where payments remain outstanding."}),e.jsx("p",{children:"Additional administrative or recovery charges may apply for repeated failed payments or chargeback disputes."}),e.jsx("h3",{style:l,children:"11.5 Refund Policy"}),e.jsx("p",{children:"Unless otherwise stated in writing:"}),e.jsx("p",{children:e.jsx("strong",{children:"Counselling and Therapy Sessions"})}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Fees paid for completed sessions are non-refundable."}),e.jsx("li",{children:"Late cancellations or missed sessions may be chargeable."}),e.jsx("li",{children:"Refund eligibility for prepaid packages will be assessed on a case-by-case basis."})]}),e.jsx("p",{children:e.jsx("strong",{children:"Workshops and Events"})}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"Registration fees may be non-refundable once materials, venue arrangements, or administrative processing have commenced."}),e.jsx("li",{children:"Replacement participants may be permitted at our discretion."})]}),e.jsx("p",{children:e.jsx("strong",{children:"Digital Products and Assessments"})}),e.jsx("ul",{style:i,children:e.jsx("li",{children:"Digital assessments, downloadable reports, and online products are generally non-refundable once accessed or delivered."})}),e.jsx("h3",{style:l,children:"11.6 Chargebacks and Payment Disputes"}),e.jsx("p",{children:"Clients agree to contact Olive Branch directly to resolve payment concerns before initiating chargebacks or disputes through financial institutions."}),e.jsx("p",{children:"Fraudulent or abusive chargeback activity may result in:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"suspension of services,"}),e.jsx("li",{children:"account restrictions,"}),e.jsx("li",{children:"or legal recovery proceedings."})]}),e.jsx("h2",{id:"section-12",style:s,children:"12. Appointments and Cancellation Policy"}),e.jsx("p",{children:"Clients are expected to provide reasonable notice for cancellations or rescheduling."}),e.jsx("p",{children:"Missed appointments or late cancellations may incur fees."}),e.jsx("p",{children:"Specific cancellation windows may vary depending on:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"therapist schedules,"}),e.jsx("li",{children:"programme terms,"}),e.jsx("li",{children:"workshop registrations,"}),e.jsx("li",{children:"or service categories."})]}),e.jsx("h2",{id:"section-13",style:s,children:"13. Assessment Disclaimer"}),e.jsx("p",{children:"Assessments, screening tools, quizzes, reports, and profiling systems provided by Olive Branch or affiliated platforms:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"are informational and supportive tools,"}),e.jsx("li",{children:"do not independently constitute medical diagnosis,"}),e.jsx("li",{children:"and should not replace psychiatric, medical, or emergency services."})]}),e.jsx("p",{children:"Results should be interpreted within the broader context of professional consultation where appropriate."}),e.jsx("h2",{id:"section-14",style:s,children:"14. 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Intellectual Property"}),e.jsx("p",{children:"All website content, programme materials, branding, frameworks, assessments, graphics, videos, reports, and intellectual property remain the property of Olive Branch Psychology Pte Ltd unless otherwise stated."}),e.jsx("p",{children:"Users may not:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"reproduce,"}),e.jsx("li",{children:"distribute,"}),e.jsx("li",{children:"copy,"}),e.jsx("li",{children:"modify,"}),e.jsx("li",{children:"or commercially exploit materials"})]}),e.jsx("p",{children:"without prior written permission."}),e.jsx("p",{children:"This includes proprietary frameworks and programme models including but not limited to:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"SafeRelate™"}),e.jsx("li",{children:"SECURE Parenting™"}),e.jsx("li",{children:"NeuroRelational Method™"}),e.jsx("li",{children:"SAFE Team™"}),e.jsx("li",{children:"SPADE™"}),e.jsx("li",{children:"NERB™"})]}),e.jsx("h2",{id:"section-16",style:s,children:"16. Professional Boundaries and Emergencie

1s"}),e.jsx("p",{children:"Olive Branch does not provide 24-hour emergency or crisis intervention services unless explicitly stated in writing."}),e.jsx("p",{children:"If you are in immediate danger or experiencing a crisis:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"contact emergency services,"}),e.jsx("li",{children:"visit the nearest hospital,"}),e.jsx("li",{children:"or contact appropriate crisis support services in your country."})]}),e.jsx("p",{children:"Online communication channels including email, WhatsApp, forms, or social media are not intended for emergency communication."}),e.jsx("h2",{id:"section-17",style:s,children:"17. Termination of Services"}),e.jsx("p",{children:"Olive Branch reserves the right to suspend or terminate services where:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"there is abusive or threatening behaviour,"}),e.jsx("li",{children:"repeated non-payment,"}),e.jsx("li",{children:"misuse of services,"}),e.jsx("li",{children:"breach of policies,"}),e.jsx("li",{children:"ethical concerns,"}),e.jsx("li",{children:"or situations beyond our professional scope."})]}),e.jsx("h2",{id:"section-18",style:s,children:"18. Governing Law"}),e.jsx("p",{children:"These policies and terms shall be governed by and interpreted in accordance with the laws of Singapore."}),e.jsx("p",{children:"Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore."}),e.jsx("h2",{id:"section-19",style:s,children:"19. Changes to This Policy"}),e.jsx("p",{children:"We reserve the right to modify or update this Privacy Policy and Terms at any time."}),e.jsx("p",{children:"Updated versions will be published on our websites with revised effective dates."}),e.jsx("p",{children:"Continued use of our services after updates constitutes acceptance of the revised terms."}),e.jsx("h2",{id:"section-20",style:s,children:"20. Consent"}),e.jsx("p",{children:"By using our websites, submitting forms, making payments, attending sessions, or engaging our services, you acknowledge that you have:"}),e.jsxs("ul",{style:i,children:[e.jsx("li",{children:"read,"}),e.jsx("li",{children:"understood,"}),e.jsx("li",{children:"and agreed"})]}),e.jsx("p",{children:"to this Privacy Policy, Terms & Conditions, and Payment Policy."}),e.jsx("h2",{id:"section-21",style:s,children:"21. Contact"}),e.jsx("p",{children:"For privacy, payment, or legal enquiries, please contact:"}),e.jsxs("p",{children:[e.jsx("strong",{children:"Olive Branch Psychology Pte Ltd"}),e.jsx("br",{}),"Singapore",e.jsx("br",{}),"Website: ",e.jsx("a",{href:"https://olivebranch.com.sg",children:"olivebranch.com.sg"})]})]})})})})}export{E as default};