https://tequilaexpress.mx/_next/static/chunks/pages/Terms-And-Conditions-217c6ac91d09d44e.js

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Acceptance of the Terms and Conditions is a prior and essential step for the purchase of any service available through the Site.\n\n1.- RESERVATION AND TICKET SALES:\n\na) Passengers may purchase tickets up to one year in advance through the following channels:\n• Website: tequilaexpress.mx \n• WhatsApp \n• Toll-free phone: +52 33 2309 4000 \n• Email:  \no Reservations center: [email protected] \no Ticket office: [email protected] \no Ticket agent: [email protected] \no Requests received by email will be processed within no more than 48 \nbusiness hours from receipt. \n• Directly at Guadalajara ticket offices: Av. Washington No. 11, Col. Moderna, \nC.P. 44190  \no Tuesday to Friday: 9:00–14:00 and 16:00–18:00 \no Saturday and Sunday: 8:00–13:00 \n• No ticket sales are available at the Tequila station. \n    b) For reservations of 1 to 19 passengers, the following information must be \n    provided: \n    • Class: First Class or Executive Class \n    • Detailed itinerary with dates \n    • Full names (as shown on official ID) \n    • Age of each passenger at time of travel \n    • Place of origin \n    • Special assistance requirements (if applicable) \n    • Contact information (phone and email) \n    • Payment method (credit card or ticket office payment) \n    c) Confirmation and payment link will be sent via email, including the payment \n    deadline. \n    d) Payment methods: \n    • Website purchase \n    • Credit card via payment link \n    • Ticket offices \n    e) By making payment, the passenger confirms all reservation details are correct. \n    Any changes will incur a penalty of $250 MXN per ticket. \n    f) Groups (20+ passengers) must email: [email protected] \n    g) Group reservations follow a separate policy. \n\n2.- TICKET:\n\n    • Valid for a single journey only \n    • Legal proof of contract; must be kept \n    • Executive Class includes seat only \n    • First Class includes seat + bar access (Friday and Sunday) \n    • Changes cost $250 MXN per passenger plus fare difference \n    • Names must match official ID \n    • Non-transferable \n    • Cannot be resold or altered \n    • Includes travel insurance (medical, baggage, accidental death, etc.) \n    • Lost tickets must be repurchased \n    • Subject to inspection before and during travel\n    \n3.- FARES:\n\nFares are subject to change without notice. Prices are in Mexican Pesos and \ninclude VAT.\n\n4.- CHILDREN\n\n• Ages 0–2 travel free (no seat) \n• Minors must travel with an adult\n\n\n\n5.- BOARDING:\n\n    • Boarding area opens 1 hour prior \n    • Arrive at least 45 minutes in advance \n    • Show ticket + ID (birth certificate allowed for minors) \n    • Delays may occur due to uncontrollable events \n    • No obligation for missed connections or additional expenses \n    • No boarding under alcohol/drug influence \n    • No unscheduled stops or disembarking \n\n6.-  SEAT ASSIGNMENT:\n\n    • Automatic assignment \n    • If downgraded due to force majeure, fare difference will be refunded\n\n7.- BAGGAGE:\n\n    • Max 25 kg (checked + carry-on) \n    • Excess fee: $750 MXN \n    • Restricted items: weapons, hazardous materials, illegal substances, etc. \n    • Train not responsible for damage, loss, or valuables \n    • Random inspections may occur\n\n8.- FOOD AND BEVERAGE:\n\n    • No outside food or drinks allowed \n    • Alcohol consumption prohibited in stations \n    • Medical exceptions require documentation\n\n9.- SMOKE-FREE TRAIN: \n\nNo smoking or vaping allowed anywhere on the train.\n\n10.- SPECIAL ASSISTANCE:\n\n• Must be requested in advance via email \n• Limited accessibility due to train design \n• Staff provides general assistance only \n• Certain medical conditions require certification \n\n11.- ANIMAL TRANSPORT: \n\n    • Only certified service dogs allowed \n    • Prior authorization required (15 days in advance) \n    • Must meet health and documentation requirements \n    • Must remain under control at all times \n    • Owner responsible for damages or incidents\n\n12.- ACCESS TO FACILITIES:\n\nOnly ticketed passengers may enter platforms. Access may be denied to: \n\n• Unaccompanied minors \n• Pregnant women (after 7 months) \n• Sick passengers posing risk \n• Intoxicated individuals \n• Those carrying dangerous items\n\n13.- CHANGES REQUESTED BY PASSENGER:\n\n• $250 MXN penalty per change \n• No refunds \n• Date changes allowed within 364 days \n• No changes within:  \no 15 days (low season) \no 30 days (high season)\n\n14.- CHANGES BY FERROMEX:\n\n• Free rescheduling if trip is canceled \n• Alternative transport may be provided\n• Refunds apply only in specific cases \n• Requests must be submitted within 30 days\n\n15.- INVOICING: \n\n• Request via email with tax information \n• Must be requested within the same month of purchase\n\n16.- CONTRACT CONDITIONS: \n\nNo agent or third party is authorized to modify these terms.\n                ")),(0,l.eh)(d.Z,{"data-plasmic-name":"footer","data-plasmic-override":o.footer,className:(0,l.AK)("__wab_instance",v().footer)}))))};return"mainSection"===e?n.displayName="PlasmicTerminosYCondiciones":n.displayName="PlasmicTerminosYCondiciones.".concat(e),n}var T=Object.assign(O("mainSection"),{mainHeader:O("mainHeader"),frequentQuestions:O("frequentQuestions"),footer:O("footer"),internalVariantProps:N,internalArgProps:A,pageMetadata:{title:"Terms And Conditions",description:"",ogImageSrc:"",canonical:""}}),C=function(){var e,n,t;return a.createElement(i.Z,null,a.createElement(r.jS,{route:null===(e=(0,c.useRouter)())||void 0===e?void 0:e.pathname,params:null===(n=(0,c.useRouter)())||void 0===n?void 0:n.query,query:null===(t=(0,c.useRouter)())||void 0===t?void 0:t.query},a.createElement(T,null)))}},9849:function(e,n,t){(window.__NEXT_P=window.__NEXT_P||[]).push(["/Terms-And-Conditions",function(){return t(3940)}])},5557:function(e){e.exports={mainSection:"PlasmicTerminosYCondiciones_mainSection__WZdPz",mainHeader:"PlasmicTerminosYCondiciones_mainHeader__1t7HJ",frequentQuestions:"PlasmicTerminosYCondiciones_frequentQuestions__hj36Z",text___9Hu:"PlasmicTerminosYCondiciones_text___9Hu__HFDo9",text__onl35:"PlasmicTerminosYCondiciones_text__onl35__t6Tbj",footer

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