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data-testid="seo-navigation-renderer-top-level-item"><span>Business</span><ul></ul></li></ul></div><div style="position:relative"><ul data-orientation="vertical" class="NavigationTopLevelItems_navigationTopLevelItemsList__fJhlK" dir="ltr"><li class="NavigationTopLevelItems_navigationTopLevelItem__bhgjl NavigationTopLevelItems_isMobileVisible__J__pz"><button data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_type=navigation to
1p level item&link_text=Open Personal navigation&link_location=header - Level 1&currentUrl=/information-about-current-account-services" id="radix-:Raar6:-trigger-personal" data-state="closed" aria-expanded="false" aria-controls="radix-:Raar6:-content-personal" class="NavigationTopLevelItems_navigationTopLevelItemTrigger__hezLF" aria-label="Open Personal navigation" data-radix-collection-item=""><div class="NavigationTopLevelItems_navigationTopLevelItemButton__sN1xB NavigationTopLevelItems_currentlySelected__TmMf_"><div class="NavigationTopLevelItems_navigationTopLevelItemButtonIcon__i8mOW"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 20 20" data-testid="personal-icon"><path fill="currentColor" fill-rule="evenodd" d="M10.5 10.833c3.606 0 6.544 2.149 6.663 4.832l.003.168c0 .92-.746 1.667-1.666 1.667h-10c-.92 0-1.667-.746-1.667-1.667 0-2.761 2.985-5 6.667-5Zm0-8.333a3.333 3.333 0 1 1 0 6.667 3.333 3.333 0 0 1 0-6.667Z" clip-rule="evenodd"></path></svg></div><span class="NavigationTopLevelItems_navigationTopLevelItemButtonContent__ACT5e">Personal</span><div class="NavigationTopLevelItems_navigationTopLevelItemButtonIcon__i8mOW"><svg width="1em" height="1em" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M15.88 9.29006L12 13.1701L8.11998 9.29006C7.72998 8.90006 7.09998 8.90006 6.70998 9.29006C6.31998 9.68006 6.31998 10.3101 6.70998 10.7001L11.3 15.2901C11.69 15.6801 12.32 15.6801 12.71 15.2901L17.3 10.7001C17.69 10.3101 17.69 9.68006 17.3 9.29006C16.91 8.91006 16.27 8.90006 15.88 9.29006Z" fill="currentColor"></path></svg></div></div></button><div class="NavigationTopLevelItems_navigationTopLevelToggleContainer__ag2Yv" role="button" tabindex="0" aria-label="Toggle Personal navigation menu"><div class="MobileNavigationToggle_mobileNavigationToggle__4Z_F_"><div class="MobileNavigationToggle_mobileNavigationToggleContent__sUo9Z"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 24 24"><path fill="currentColor" d="M4 18h16c.55 0 1-.45 1-1s-.45-1-1-1H4c-.55 0-1 .45-1 1s.45 1 1 1Zm0-5h16c.55 0 1-.45 1-1s-.45-1-1-1H4c-.55 0-1 .45-1 1s.45 1 1 1ZM3 7c0 .55.45 1 1 1h16c.55 0 1-.45 1-1s-.45-1-1-1H4c-.55 0-1 .45-1 1Z"></path></svg></div></div></div></li><li><a class="NavigationTopLevelItems_navigationTopLevelItemButton__sN1xB" data-monzoanalytics-action-id="link_clicked" data-monzoanalytics-action-parameters="link_text=Business&link_location=header - Level 1&link_type=navigation&url=/business-banking&currentUrl=/information-about-current-account-services" href="/business-banking"><div class="NavigationTopLevelItems_navigationTopLevelItemButtonIcon__i8mOW"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" viewBox="0 0 20 20" data-testid="business-icon"><path fill="currentColor" fill-rule="evenodd" d="M10.834 1.667a2.5 2.5 0 0 1 2.495 2.353l.005.147V5h.833v12.5H5.834V5h.833v-.833A2.5 2.5 0 0 1 9.02 1.67l.147-.004h1.667ZM4.167 5v12.5h-.833c-.92 0-1.667-.746-1.667-1.667V6.667c0-.92.746-1.667 1.667-1.667h.833Zm11.667 0h.833c.92 0 1.667.746 1.667 1.667v9.166c0 .92-.747 1.667-1.667 1.667h-.833V5Zm-5-1.667H9.167a.834.834 0 0 0-.828.737l-.005.097V5h3.333v-.833a.833.833 0 0 0-.833-.834Z" clip-rule="evenodd"></path></svg></div><span class="NavigationTopLevelItems_navigationTopLevelItemButtonContent__ACT5e">Business</span></a></li></ul></div><div class="HeaderVariant_headerNavigationExtras__fnwGF"></div></nav></div><div class="HeaderVariant_mobilePrimaryCTAExperiment__gNqIQ"></div></div></div></header><main id="mainContent" class="Main_main__qK_Jw"><section class="HeroBanner_textOnly__UroC7 Section_section__bJela Section_forceDarkMode__Hiipp Section_secondary__Yb8E4 Section_auto__86Na6 Section_paddingnone__4iww_"><div class="Section_contentContainer__nIHcH"><div class="HeroBanner_hero__0rSi9"><div class="Section_container__hQZq_ Section_section__bJela Section_transparent__ueM2U Section_auto__86Na6 Section_paddingbottommedium__iiG8G"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_forceDarkMode___yQZ_ Block_secondary__xK6k2 Block_textLeft__VQYuP Block_orderLeft__HT2nf Block_orderTop__PyU7e Block_verticalMiddle__hz7OB Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalNone__iiqDU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J HeroBanner_heroBannerBlockContent__m8VCA"><div class="Block_contentContainer__zHay8"><div class="spacing_vSpacing10__jPbB_"><h1 class="Title_title__ofmsr Title_forceDarkMode__hYDFo Title_primary__c1rix text-heading-1 Title_left__V4Q3q marginBottom HeroBanner_heroTitle__MKXkm" id="information-about-our-personal-current-account-services">Information about our Personal Current Account Services</h1><div class="Markdown_Markdown__WItTO Markdown_dark__U_75q" data-testid="markdown"><div class="Text_text__cqgPj Text_lead__FKQof Text_forceDarkMode__XGkPy Text_marginBottom__Y29Xo"><p>The Financial Conduct Authority requires us to publish the following information about our personal current accounts.</p></div></div></div><div class="HeroBanner_legalTextContainer___oE_t"></div></div></div></div></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The Financial Conduct Authority requires us to publish the following information about our personal current accounts.</p></div><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="how-and-when-you-can-contact-us-to-ask-about-the-following-things">How and when you can contact us to ask about the following things</h2><section class=" 2 undefined 3 Table_Table__ddbiJ 4 undefined 5 Table_light__bhI3t 6 Section_section__bJela Section_auto__86Na6 Section_paddingtopnone__1MSgn Section_paddingbottomnone__YZ4hs"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalXsmall__F1Qt6 Block_paddingVerticalNone__iiqDU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J Table_innerBlock__r1UGw"><div class="Block_contentContainer__zHay8 Table_innerBlockContainer__2WxFj"><table><thead><tr><th>
6<span class="VisuallyHidden_root__K5ziU">Action</span></th><th>24 Hour Help?</th><th>Telephone</th><th>Internet Banking</th><th>Mobile Banking</th></tr></thead><tbody><tr><td>Contact details</td><td></td><td>(0)2038720620</td><td><a class="Button_button__ceqVx Button_link__8caFw Button_center__nHk65" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/"><span class="Button_text__5HT7_">https://monzo.com/</span></a></td><td><a class="Button_button__ceqVx Button_link__8caFw Button_center__nHk65" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="https://monzo.com/"><span class="Button_text__5HT7_">In-app Monzo Bank</span></a></td></tr><tr><td>Checking the balance and accessing a transaction history</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Sending money within the UK, including setting up a standing order</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Sending money outside the UK</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Paying in a cheque</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Cancelling a cheque</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Cash withdrawal in a foreign currency outside the UK</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>A lack of funds: including unarranged overdraft, payments we allow despite lack of funds and payments we refuse due to lack of funds</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>A direct debit, or allowing someone to collect one or more payments from your account using your debit card number</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Third party access to an account, for example, under power of attorney</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Problems using internet banking or mobile banking</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr><tr><td>Reporting a suspected fraudulent incident or transaction</td><td>Yes</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>Yes</td></tr><tr><td>Progress following an account suspension or card cancellation e.g. following a fraud incident</td><td>Yes</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>Yes</td></tr><tr><td>Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>7am - 8pm,<br/>Mon - Sun*</td><td>Not possible</td><td>7am - 8pm,<br/>Mon - Sun*</td></tr></tbody></table></div></div></div></section><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>Note</strong>: This is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>*</strong>We provide 24/7 service on all of these activities for all urgent queries.</p></div></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="how-and-when-you-can-use-your-bank-account-to-do-the-following-things">How and when you can use your bank account to do the following things</h2><section class=" 7 undefined 8 Table_Table__ddbiJ 9 undefined 10 Table_light__bhI3t 11 Section_section__bJela Section_auto__86Na6 Section_paddingtopnone__1MSgn Section_paddingbottomnone__YZ4hs"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalXsmall__F1Qt6 Block_paddingVerticalNone__iiqDU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J Table_innerBlock__r1UGw"><div class="Block_contentContainer__zHay8 Table_innerBlockContainer__2WxFj"><table><thead><tr><th>
11<span class="VisuallyHidden_root__K5ziU">Action</span></th><th>Telephone banking</th><th>Internet banking</th><th>Mobile banking</th></tr></thead><tbody><tr><td>Checking the balance</td><td>Not Possible</td><td>24 hours</td><td>24 hours</td></tr><tr><td>Accessing a transaction history</td><td>Not Possible</td><td>24 hours</td><td>24 hours</td></tr><tr><td>Sending money within the UK</td><td>Not Possible</td><td>Not Possible</td><td>24 hours</td></tr><tr><td>Setting up a standing order</td><td>Not Possible</td><td>Not Possible</td><td>24 hours</td></tr><tr><td>Sending money outside the UK</td><td>Not Possible</td><td>Not Possible</td><td>24 hours</td></tr><tr><td>Paying in a cheque</td><td>Not Possible</td><td>Not Possible</td><td>24 hours*</td></tr><tr><td>Cancelling a cheque</td><td>Not Possible</td><td>Not Possible</td><td>Not Possible</td></tr></tbody></table></div></div></div></section><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>Note</strong>: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>*</strong> Cheques up to £500 can be paid in via mobile banking, cheques above £500 must be sent in via post.</p></div></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="information-about-operational-and-security-incidents">Information about operational and security incidents</h2><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.</p></div><section class=" 12 undefined 13 Table_Table__ddbiJ 14 undefined 15 Table_light__bhI3t 16 Section_section__bJela Section_auto__86Na6 Section_paddingtopnone__1MSgn Section_paddingbottomnone__YZ4hs"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalXsmall__F1Qt6 Block_paddingVerticalNone__iiqDU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J Table_innerBlock__r1UGw"><div class="Block_contentContainer__zHay8 Table_innerBlockContainer__2WxFj"><table><thead><tr><th><span class="VisuallyHidden_root__K5ziU">Type of Incident</span></th><th>In the 3 months between <!-- -->1st April 2026<!-- --> and<!-- --> <!-- -->30th June 2026</th><th>In the 12 months between <!-- -->1st July 2025<!-- --> and<!-- --> <!-- -->30th June 2026</th></tr></thead><tbody><tr><td>Total number of incidents reported</td><td>0</td><td>4</td></tr><tr><td>Incidents affecting telephone banking</td><td>Not Applicable</td><td>Not Applicable</td></tr><tr><td>Incidents affecting mobile banking</td><td>0</td><td>2</td></tr><tr><td>Incidents affecting internet banking</td><td>0</td><td>1</td></tr></tbody></table></div></div></div></section></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="complaints-data">Complaints Data</h2><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.</p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The most recent summary is available at<!-- --> <a class="Button_button__ceqVx Button_link__8caFw Button_inline__TsyTr Button_padWithSpaces__PFrni Button_center__nHk65" data-monzoanalytics-no-tracking="true" target="_self" href="/legal/complaints-data/" rel="noopener noreferrer external"><span class="Button_text__5HT7_">https://monzo.com/legal/complaints-data/</span></a></p></div><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at<!-- --> <a class="Button_button__ceqVx Button_link__8caFw Button_inline__TsyTr Button_padWithSpaces__PFrni Button_center__nHk65" data-monzoanalytics-no-tracking="true" target="_self" href="https://www.ombudsman-complaints-data.org.uk/" rel="noopener noreferrer external"><span class="Button_text__5HT7_">https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/our-insight</span></a></p></div></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="overdrafts">Overdrafts</h2><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="what-is-the-interest-rate-being-charged-on-our-products">What is the interest rate being charged on our products?</h3><section class=" 17 undefined 18 Table_Table__ddbiJ 19 undefined 20 Table_light__bhI3t 21 Section_section__bJela Section_auto__86Na6 Section_paddingtopnone__1MSgn Section_paddingbottomnone__YZ4hs"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalXsmall__F1Qt6 Block_paddingVerticalNone__iiqDU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J Table_innerBlock__r1UGw"><div class="Block_contentContainer__zHay8 Table_innerBlockContainer__2WxFj"><table><thead><tr><th>
21Product</th><th>Range of annual interest rates payable for arranged overdrafts on <!-- -->30th June 2026</th><th>Range of annual interest rates payable for unarranged overdrafts on <!-- -->30th June 2026</th><th>Refused payment fee</th></tr></thead><tbody><tr><td>Monzo Personal Current Account</td><td>19%-39%</td><td>0%</td><td>£0</td></tr><tr><td>Monzo Personal Joint Account</td><td>19%-39%</td><td>0%</td><td>£0</td></tr></tbody></table></div></div></div></section><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="how-do-our-overdrafts-compare">How do our overdrafts compare?</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>A good way to compare the cost of our overdraft with other overdrafts or other ways of borrowing is to look at the APR. The APR shows the cost of borrowing over a year.</p></div><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="information-about-overdraft-pricing-in-the-period-between-1st-april-2026-and-30th-june-2026">Information about overdraft pricing in the period between<!-- --> <!-- -->1st April 2026<!-- --> and <!-- -->30th June 2026</h3><section class=" 22 undefined 23 Table_Table__ddbiJ 24 undefined 25 Table_light__bhI3t 26 Section_section__bJela Section_auto__86Na6 Section_paddingtopnone__1MSgn Section_paddingbottomnone__YZ4hs"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalXsmall__F1Qt6 Block_paddingVerticalNone__iiqDU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J Table_innerBlock__r1UGw"><div class="Block_contentContainer__zHay8 Table_innerBlockContainer__2WxFj"><table><thead><tr><th>Product</th><th>Range of advertised APR during this period</th></tr></thead><tbody><tr><td>Monzo Personal Current Account</td><td>19%-39%</td></tr><tr><td>Monzo Personal Joint Account</td><td>19%-39%</td></tr></tbody></table></div></div></div></section><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><strong>Note:</strong> The Monzo Personal Current Account includes all of our current accounts, including those with a monthly fee.</p></div></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="opening-a-current-account-with-us">Opening a current account with us</h2><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="how-quickly-do-we-open-personal-current-accounts">How quickly do we open personal current accounts?</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>We give customers an account number and enable them to start paying into the account:</p></div><ul class="List_List__d5Gvb List_light__uu_Tn List_margin__M1ON_"><li>The same day, for<!-- --> <!-- -->95%<!-- --> of customers</li><li>On average, in<!-- --> <!-- -->1 day<!-- -->; and</li><li>Within<!-- --> <!-- -->4 days<!-- --> for 99% of customers</li></ul><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p><b>Note:</b> These figures are based on the time taken from receiving all the information and documents we ask for on<!-- --> <a class="Button_button__ceqVx Button_link__8caFw Button_inline__TsyTr Button_padWithSpaces__PFrni Button_center__nHk65" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="/help/opening-an-account/how-to-open-a-Monzo-Personal-Account"><span class="Button_text__5HT7_">How to open a Monzo account</span></a>, in a case where we donât need any further information or documents to open the account.</p></div><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="how-quickly-do-we-give-customers-a-debit-card">How quickly do we give customers a debit card?</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>
26Once an account is open, we give customers a debit card:</p></div><ul class="List_List__d5Gvb List_light__uu_Tn List_margin__M1ON_"><li>The same day, for<!-- --> <!-- -->0%<!-- --> of customers</li><li>On average, in<!-- --> <!-- -->3 days<!-- -->; and</li><li>Within<!-- --> <!-- -->4 days<!-- --> for 99% of customers</li></ul><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="how-quickly-do-customers-get-internet-banking">How quickly do customers get internet banking?</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Once an account is open, we give customers internet banking:</p></div><ul class="List_List__d5Gvb List_light__uu_Tn List_margin__M1ON_"><li>The same day, for<!-- --> <!-- -->100%<!-- --> of customers</li><li>On average, in<!-- --> <!-- -->0 days<!-- -->; and</li><li>Within<!-- --> <!-- -->0 days<!-- --> <!-- -->for 99% of customers</li></ul><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="how-quickly-is-an-overdraft-available">How quickly is an overdraft available?</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>Once an account is open, customers can apply for an overdraft which is given:</p></div><ul class="List_List__d5Gvb List_light__uu_Tn List_margin__M1ON_"><li>The same day, for<!-- --> <!-- -->100%<!-- --> of customers</li><li>On average, in<!-- --> <!-- -->0 days<!-- -->; and</li><li>Within <!-- -->0 days<!-- --> <!-- -->for 99% of customers</li></ul></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="replacing-a-debit-card">Replacing a debit card</h2><h3 class="Title_title__ofmsr Title_primary__c1rix text-heading-5 Title_left__V4Q3q marginBottom" id="how-quickly-do-we-replace-debit-cards-that-have-been-lost-stolen-or-stopped">How quickly do we replace debit cards that have been lost, stolen or stopped?</h3><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>We replace debit cards:</p></div><ul class="List_List__d5Gvb List_light__uu_Tn List_margin__M1ON_"><li>The same day, for<!-- --> <!-- -->0%<!-- --> of customers</li><li>On average, in<!-- --> <!-- -->3 days<!-- -->; and</li><li>Within<!-- --> <!-- -->4 days<!-- --> <!-- -->for 99% of customers</li></ul></div></div></div></section><section class="Section_section__bJela Section_auto__86Na6"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalMedium__Yebwe Block_paddingVerticalMedium___sqTU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J"><div class="Block_contentContainer__zHay8"><h2 class="Title_title__ofmsr Title_primary__c1rix text-heading-4 Title_left__V4Q3q marginBottom" id="opening-an-account-with-us">Opening an account with us</h2><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>To open any of our accounts, a new customer will need to provide us with the documents and information set out on<!-- --> <a class="Button_button__ceqVx Button_link__8caFw Button_inline__TsyTr Button_padWithSpaces__PFrni Button_center__nHk65" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="/help/opening-an-account/how-to-open-a-Monzo-Personal-Account"><span class="Button_text__5HT7_">How to open a Monzo account</span></a>. We may request additional information or documents in individual cases.</p></div><section class=" 27 undefined 28 Table_Table__ddbiJ 29 undefined 30 Table_light__bhI3t 31 Section_section__bJela Section_auto__86Na6 Section_paddingtopnone__1MSgn Section_paddingbottomnone__YZ4hs"><div class="Section_contentContainer__nIHcH"><div class="Block_block__umVpK Block_transparent__bO8GO Block_textLeft__VQYuP Block_paddingHorizontalXsmall__F1Qt6 Block_paddingVerticalNone__iiqDU Block_marginHorizontalAuto__iPHYU Block_marginVerticalNone__5PS5J Table_innerBlock__r1UGw"><div class="Block_contentContainer__zHay8 Table_innerBlockContainer__2WxFj"><table><thead><tr><th colSpan="2">You can open an account:</th></tr></thead><tbody><tr><td>Without visiting a branch</td><td>Yes</td></tr><tr><td>Where a visit to a branch is required, without appointment</td><td>Not Applicable</td></tr><tr><td>By sending us documents and information electronically</td><td>Yes</td></tr><tr><td>By Post</td><td>No</td></tr></tbody></table></div></div></div></section><hr/><div class="Text_text__CSJ_O Text_marginBottom___UK4L"><p>
31The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found<!-- --> <a class="Button_button__ceqVx Button_link__8caFw Button_inline__TsyTr Button_padWithSpaces__PFrni Button_center__nHk65" data-monzoanalytics-no-tracking="true" target="_self" rel="" href="/service-quality-results"><span class="Button_text__5HT7_">here</span></a>.</p></div></div></div></div></section></main><section class="BasicSectionContainer_basicSectionContainer__c9eBG BasicSectionContainer_bgColor__RX0NM BasicSectionContainer_noBottomPadding__aY9CG BasicSectionContainer_fullWidthOnMobile__2O2mj"><div class="BasicSectionContainer_basicSectionContainerContent__kFgj_ BasicSectionContainer_fullWidthOnMobile__2O2mj"><footer class="Footer_footer__BdQyf"><span class="VisuallyHidden_root__K5ziU"><h2>Site information and links</h2></span><div class="Footer_navLinksContainer__OcoF_"><div 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