1import{j as e,a2 as o,L as t,a3 as s,a4 as i,a5 as n,a6 as l,a7 as c}from"./index-BMn8_QlK.js";import{P as d}from"./PageLayout-B6qv5ulg.js";import{M as u}from"./mail-B4tN9lyD.js";import{C as m}from"./clock-Dsf_WFJs.js";const h=[{q:"How do I modify or cancel my booking?",a:"Visit our Manage Booking page to look up your booking using your reference number and email address. From there, you can request modifications or cancellations. You can also email us directly at [email protected] with your booking reference and the change you'd like to make."},{q:"What is your refund policy?",a:"We offer full refunds for cancellations made at least 72 hours before the scheduled tour departure time. Cancellations within 72 hours and no-shows are not eligible for refunds. For complete details, please visit our Refund Policy page."},{q:"How soon will I receive my tickets after booking?",a:"You will receive a booking confirmation email with your ticket details within minutes of completing your purchase. If you don't see it in your inbox, please check your spam or junk folder. If you still haven't received it after 30 minutes, contact us at [email protected]."},{q:"Where does the Alcatraz ferry depart from?",a:"All Alcatraz ferries depart from Pier 33, Alcatraz Landing, located along San Francisco's Embarcadero waterfront. We recommend arriving at least 30 minutes before your scheduled departure time to clear security and board comfortably."},{q:"Is Alcatraz Island accessible for visitors with disabilities?",a:"Alcatraz Island has limited accessibility due to its historic nature. The ferry is wheelchair accessible, and a SEAT (Sustainable Easy Access Transport) tram is available from the dock to the Cellhouse. The award-winning audio tour is available in multiple languages. For specific accessibility questions, contact us before booking and we'll help you plan accordingly."},{q:"What should I bring on the tour?",a:"Wear comfortable walking shoes with good grip â the island has steep hills and uneven surfaces. Dress in layers as weather on the bay can change quickly (it's often windy and cooler than the city). Bring a camera, sunscreen, and water. There are no food services on the island, so eat before your ferry or bring snacks."},{q:"Can I change my tour date?",a:"Yes! Date changes are subject to availability and must be requested at least 48 hours before your original tour date. The first date change is free of charge. Contact our support team or use the Manage Booking page to request a change."},{q:"What's the difference between Day, Night, and Behind the Scenes tours?",a:"Alcatraz Island Day Experience is the classic visit with the audio tour of the Cellhouse. Alcatraz Island Night Experience offers a more intimate, atmospheric visit with special programs and stunning sunset views. The Alcatraz Island Insider Access Tour takes you to rarely-seen areas of the island not accessible on regular tours. Each experience includes round-trip ferry service."},{q:"Are you the official Alcatraz ticket seller?",a:"No. Alcatraz Tour Ticket is an independent booking service operated by Guided Tours LLC. We are not affiliated with the National Park Service or Alcatraz Cruises. Our prices may differ from face value and include service fees that cover our booking platform and customer support."}],x=()=>e.jsx(d,{title:"Support",subtitle:"We're here to help with your Alcatraz tour experience.",seoDescription:"Need help with your Alcatraz Island tour booking? Contact our support team at [email protected]. FAQs, booking help, and cancellation assistance.",seoPath:"/support",children:e.jsxs("div",{className:"space-y-12",children:[e.jsx("div",{className:"grid sm:grid-cols-2 lg:grid-cols-4 gap-4",children:[{icon:u,title:"Email Us",content:e.jsx("a",{href:"mailto:[email protected]",className:"text-primary hover:underline text-sm font-medium break-all",children:"[email protected]"})},{icon:m,title:"Response Time",content:e.jsx("p",{className:"text-muted-foreground text-sm",children:"We typically respond within 24 hours on business days."})},{icon:o,title:"Manage Booking",content:e.jsx(t,{to:"/manage-booking",className:"text-primary hover:underline text-sm font-medium",children:"View or modify your booking â"})},{icon:s,title:"Quick Links",content:e.jsxs("div",{className:"flex flex-col gap-1.5 text-sm",children:[e.jsx(t,{to:"/refund-policy",className:"text-primary hover:underline font-medium",children:"Refund Policy"}),e.jsx(t,{to:"/about-us",className:"text-primary hover:underline font-medium",children:"About Us"}),e.jsx(t,{to:"/terms-and-conditions",className:"text-primary hover:underline font-medium",children:"Terms & Conditions"})]})}].map(a=>e.jsxs("div",{className:"bg-card border border-border rounded-lg p-6 text-center space-y-3",children:[e.jsx("div",{className:"mx-auto w-12 h-12 rounded-full bg-primary/10 flex items-center justify-center",children:e.jsx(a.icon,{className:"text-primary",size:22})}),e.jsx("h3",{className:"font-display text-lg",children:a.title}),a.content]},a.title))}),e.jsxs("section",{children:[e.jsx("h2",{className:"font-display text-2xl mb-6",children:"Frequently Asked Questions"}),e.jsx(i,{type:"single",collapsible:!0,className:"w-full",children:h.map((a,r)=>
1e.jsxs(n,{value:`faq-${r}`,children:[e.jsx(l,{className:"text-left text-base font-medium font-body",children:a.q}),e.jsx(c,{className:"text-muted-foreground leading-relaxed",children:a.a})]},r))})]}),e.jsxs("section",{className:"bg-muted rounded-lg p-8 text-center space-y-3 border border-border",children:[e.jsx("h2",{className:"font-display text-2xl",children:"Still Need Help?"}),e.jsx("p",{className:"text-muted-foreground max-w-lg mx-auto",children:"Our team is happy to assist with any questions about your booking, tour options, accessibility needs, or anything else related to your Alcatraz visit."}),e.jsxs("p",{children:["Email us at"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-primary hover:underline font-semibold",children:"[email protected]"})]}),e.jsx("p",{className:"text-sm text-muted-foreground",children:"Guided Tours LLC · 276 Fifth Avenue, Suite 704 · New York, NY 10001, USA"})]})]})});export{x as default};
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