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1ompleted documents, please call 1-877-592-0192 to speak with a representative. ","As part of the claims process, you may receive a settlement check payable to both you and Pike Creek Mortgage. Please call 1-877-592-0192 and a Customer Service Representative will provide instructions on how to endorse and process the check."]},{question:"Why is my mortgage company listed on the insurance check and what do I do if I receive one?",answer:["Your mortgage company is listed because it has a financial interest in the property. This helps ensure the insurance funds are used to repair the home and protect its value. ","If you have any questions, please reach out to our customer service team at 1-877-592-0192."]},{question:"How do I order a payoff statement?",answer:["Log into your account using the link below and select “Pay off your loan early,” then follow the prompts. 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